Customer Satisfaction White Papers

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Customer Satisfaction White Papers (View All Report Types)
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Why Master Data Management is Critical to the Modern Customer Data Platform sponsored by Deloitte Consulting LLP WHITE PAPER: Master data management is playing a key role in the cloud customer data platforms that are revolutionizing customer service. Download this expert guide today to learn how Informatica and other platforms are using master-data backed CX technology to improve omnichannel experiences, personalize service, and decrease customer churn. Posted: 21 Apr 2021 \| Published: 16 Apr 2021 TOPICS: Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Retention \| Customer Satisfaction \| Master Data Management

Cisco Collaboration Endpoints sponsored by Global Knowledge WHITE PAPER: This white paper provides you with product specifications and capabilities for Cisco's phone, desktop, and large screen immersive videoconferencing options. Posted: 21 Oct 2015 \| Published: 21 Oct 2015 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Video Chat Software \| Video Telephones \| Videoconferences

Transforming the Value Chain with Data-Driven Insights sponsored by IBM WHITE PAPER: This resource explores how your business can transform B2B transactional information into valuable insights in near-real-time, enabling you to operate a high-performing value chain without the cost and complexity of maintaining in-house analytics infrastructure. Posted: 22 May 2015 \| Published: 30 Dec 2014 TOPICS: B2B \| Business Intelligence \| Business Intelligence Software \| Business Process Automation \| Business Process Automation Software \| Business Process Management \| Business Process Management Software \| Customer Retention \| Customer Satisfaction \| Data Analytics \| Transaction Processing Services \| Value Chains

Digital Clarity Group — Successful Customer Experience Calls for Customer Insight sponsored by Sitecore WHITE PAPER: In thsi exclusive white paper glean the essentials of the new CEM. Read on to learn how understanding is the key to earning and keeping empowered consumers. Posted: 03 Mar 2015 \| Published: 30 Apr 2014 TOPICS: CRM \| CRM Analytics \| CRM Best Practices \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service

Forbes Insights — Customers for Life: Technology Strategies for Attracting and Keeping Customers sponsored by Sitecore WHITE PAPER: In this in-depth white paper, learn how to choose the best CMS for customer experience management. Understand this entity from the perspective of the marketer and developer. Posted: 02 Mar 2015 \| Published: 31 Dec 2014 TOPICS: Content Analytics \| Content Delivery \| Content Management \| Content Management Services \| Content Management Software \| Content Management Systems \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Retention \| Customer Satisfaction \| Customer Service

6 Steps to Smashing Silos in Your Business sponsored by Teradata WHITE PAPER: This informative resource explains the steps that business leaders can take to prevent and break down silos within their organizations, particularly within marketing departments. Posted: 16 Feb 2015 \| Published: 16 Feb 2015 TOPICS: CIOs \| CMOS \| CRM \| CRM Best Practices \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Marketing \| Marketing Literature \| Sales

The Age of Social Media: Lead Generation and Brand Authenticity sponsored by Marketo WHITE PAPER: This white paper considers the advantages of social media in regards to lead generation. Access now to find out how you can implement a profitable social media strategy by targeting a variety of platforms with specific plans of action, and how your sales leads will benefit. Posted: 28 Jan 2015 \| Published: 28 Jan 2015 TOPICS: CRM \| CRM Best Practices \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Social Networking

3 Pillars of Customer Experience in Today's Connected World sponsored by Salesforce.com WHITE PAPER: Access this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection. Posted: 19 Jan 2015 \| Published: 19 Jan 2015 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Sales and Marketing Software \| Social Computing \| Social Networking \| Web 2.0

Four Steps Toward Virtualising Your Contact Centre sponsored by Genesys WHITE PAPER: The first step to wowing customers is an organised and efficient contact centre – but how can a business overcome legacy infrastructures to support customers? View this whitepaper now to learn about virtual contact centres, their benefits, and 4 essential steps to streamline your customer experience. Posted: 13 Aug 2014 \| Published: 13 Aug 2014 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Customer Satisfaction \| Customer Service \| Customer Support Software

Best Practices for Improving Back Office Workforce Efficiency sponsored by Genesys WHITE PAPER: 70% of customers report that they have ended a relationship due to poor customer service, a statistic that demands companies be at the top of their capabilities. View this in-depth whitepaper to discover an extensive 7 step guide to streamlining workforce efficiency, ultimately keeping customers happy. Posted: 13 Aug 2014 \| Published: 13 Aug 2014 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Center Workforce Management \| Contact Centers \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices

Transform Business: Explore Strategic Business Transformation Requirements sponsored by Hewlett Packard Enterprise WHITE PAPER: Find out how businesses are overcoming today's challenges such as the explosion of social media and more stringent security and regulatory requirements. Posted: 03 Jul 2014 \| Published: 31 Oct 2013 TOPICS: Business Process Management \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Management

Move Forward: Create a More Satisfying and Productive Omni-channel Experience sponsored by Hewlett Packard Enterprise WHITE PAPER: Find out why so many are turning to the power of advanced information management and analytics (IM&A), in order to improve their understanding of consumers and deliver a seamless and more satisfying omni-channel experience. Posted: 03 Jul 2014 \| Published: 30 Jun 2014 TOPICS: CRM \| CRM Analytics \| Customer Data Management \| Customer Satisfaction \| Customer Service \| Data Analytics \| Data Governance \| Data Management \| Information Governance \| Information Management

BPS Edge: CEM The New Style of Customer Engagement Management sponsored by Hewlett Packard Enterprise WHITE PAPER: Find out about the most recent customer engagement management innovations. Posted: 03 Jul 2014 \| Published: 31 Mar 2014 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Software \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Data Analytics \| Mobile CRM \| Mobile Device Management \| Social Computing

Transforming Customer Experience in the New Digital World sponsored by Genesys WHITE PAPER: This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions. Posted: 01 Jul 2014 \| Published: 01 Jul 2014 TOPICS: Call Centers \| Contact Centers \| CRM \| CRM Best Practices \| CRM Software \| Customer Retention \| Customer Satisfaction \| Customer Service \| Mobile CRM \| Social Computing

A New Style of IT: The Dawn of a New Normal sponsored by Hewlett Packard Enterprise WHITE PAPER: Uncover the key findings from research conducted by Gartner to expose what digital business means for companies, and how to enhance the customer experience to thrive in the digital era. Posted: 01 Jul 2014 \| Published: 01 Jul 2014 TOPICS: CRM \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| Mobile CRM \| Mobile Device Management

How to Meet and Exceed Customer Demands sponsored by Genesys WHITE PAPER: Customers expect a great end-to-end experience. Wherever work is accomplished in the enterprise, it's all part of the Customer Service Value Chain. Is your enterprise meeting this expectation? What about in the future? Posted: 30 Jun 2014 \| Published: 26 Jun 2014 TOPICS: Call Center Management \| Call Centers \| Contact Center Management \| Contact Center Workforce Management \| Contact Centers \| CRM \| CRM Best Practices \| Customer Satisfaction \| Workflow Software

Social Login 101 sponsored by Gigya WHITE PAPER: View this white paper to learn why social login -- with permission-based access to first-party identity data -- is the better option for getting the kind of information that creates relevant cross-channel experiences. Read now to explore the basics of social login, best practices, and benefits for consumers and businesses. Posted: 27 Jun 2014 \| Published: 27 Jun 2014 TOPICS: CRM \| CRM Best Practices \| Customer Data Management \| Customer Retention \| Customer Satisfaction \| Data Collection \| Data Security \| Social Computing \| Social Networking \| User Experience

Optimizing Magneto E-commerce Sites for Increased Sales and Customer Satisfaction sponsored by ZeroLag Communications Inc. WHITE PAPER: Find out which platform is capable of maximizing the performance of your e-commerce web site, increasing sales and improving customer satisfaction. Posted: 20 Jun 2014 \| Published: 20 Jun 2014 TOPICS: Application Integration \| CRM \| Customer Satisfaction \| Customer Service \| eCommerce \| Social Computing \| Web 2.0

Performance Improvement In The Contact Centre sponsored by Cisco WHITE PAPER: Find out how you can improve customer satisfaction, become more competitive and reduce the cost of acquiring and retaining loyal customers by investing more money in contact center technologies. Posted: 17 Jun 2014 \| Published: 31 Dec 2013 TOPICS: Call Center Management \| Call Center Software \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service

How-To Guide: Top Ways to Optimize Your Contact Center Investment sponsored by Cisco WHITE PAPER: Find out what you need to know to ensure your contact center runs to the best of its ability. Posted: 16 Jun 2014 \| Published: 31 Dec 2013 TOPICS: Contact Center Management \| Contact Center Services \| Contact Center Software \| Contact Centers \| CRM \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service

Omnichannel Considerations for the Purchase Order Process sponsored by OpenText GXS WHITE PAPER: Find out how adopting an omnichannel experience can improve the purchase order process, and benefit both the customers and the business. Posted: 16 Jun 2014 \| Published: 30 Sep 2012 TOPICS: Customer Data Management \| Customer Satisfaction \| Data Management \| Data Quality \| Inventory Management \| Order Management Systems \| Risk Management

Making Business Processes Smarter in the Age of the Customer sponsored by RXP Services WHITE PAPER: Customers expect your operations to be instant, seamless and insightful so that each interaction is fast and effective. Access this fascinating white paper today to learn about expert solutions for improving business operations so as to effectively cater to customer interactions. Posted: 12 Jun 2014 \| Published: 30 Apr 2013 TOPICS: Business Process Management \| Business Process Management Software \| Business Process Modeling \| Business Processes \| Customer Data Management \| Customer Interaction Services \| Customer Satisfaction

Successful Customer Experience Calls for Customer Insight sponsored by Sitecore WHITE PAPER: Find out how learning more about what your customers want can boost your customer loyalty rates. Posted: 12 Jun 2014 \| Published: 30 Apr 2014 TOPICS: Business Process Management \| CRM \| Customer Data Management \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service

How to Choose the Best CMS for Customer Experience Management sponsored by Sitecore WHITE PAPER: The following white paper provides readers with practical advice on how to choose the best CMS for customer experience management. Learn about the 6 roadmap checkpoints for choosing the right CMS, 20 important features to consider, and more. Posted: 10 Jun 2014 \| Published: 10 Jun 2014 TOPICS: Content Analytics \| Content Delivery \| Content Management \| Customer Data Management \| Customer Satisfaction

Real-Time Insights to Forge Deeper Relationships with Your Customers sponsored by SAP WHITE PAPER: Uncover the key features of the SAP Customer Engagement Intelligence application, so you can form valuable relationships with your customers. Posted: 04 Jun 2014 \| Published: 04 Jun 2014 TOPICS: CRM \| CRM Software \| Customer Interaction Services \| Customer Satisfaction \| Customer Service \| SAP (Product)