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Customer Satisfaction

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ALSO CALLED: User Satisfaction
DEFINITION: A qualitative measure of performance as defined by customers, which meet their basic requirements and standards.
Customer Satisfaction White Papers (View All Report Types)
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Enhancing Guest Experiences with Unified Communications and Video Security
sponsored by Motorola, Inc.
WHITE PAPER: Consumers are in constant pursuit of the most satisfying experience — one that is immediate, seamless and customized. This is more difficult to achieve in the siloed organizational structures of today’s hospitality organizations. In this white paper, learn more about the business benefits of arming staff with a reliable communication system.
Posted: 21 Feb 2020 | Published: 21 Feb 2020

Motorola, Inc.

Your Brand’s Blank Canvas for Increasing Sales and Product Page Conversions
sponsored by Salsify
WHITE PAPER: Using enhanced content is a business strategy that increases sales, time browsing product information, and purchase likelihood. But what exactly is enhanced content, and how can your business use it. Download this white paper by Salsify to find out.
Posted: 05 Feb 2020 | Published: 05 Feb 2020

Salsify

Internet Connectivity Pain Points and Their Impact on Your Business
sponsored by Spectrum Enterprise
WHITE PAPER: In this white paper, explore 4 questions that you should consider when evaluating your Internet connectivity. After evaluating these questions, steps can be taken to secure an end-to-end solution that will create a more consistent experience for both customers and employees alike.
Posted: 03 Feb 2020 | Published: 03 Feb 2020

Spectrum Enterprise

How to Run a Photo Contest: Your Complete Guide
sponsored by Submittable
WHITE PAPER: A well-run photo contest can help boost brand visibility and broaden your reach. On the other hand, a disorganized photo contest can be a regrettable waste of resources. Download this guide to explore what the entire process looks like—from crafting the initial idea to tracking final results so that you can plan for your next successful contest.
Posted: 03 Feb 2020 | Published: 03 Feb 2020

Submittable

Artificial intelligence: Friend or Foe of Customer Service?
sponsored by Genesys
WHITE PAPER: Download this CustomerThink paper to learn about the use of AI in customer service and explore guidance from analysts and industry leaders in the market.
Posted: 30 Jan 2020 | Published: 30 Jan 2020

Genesys

Reducing Business Friction to Deliver Better Experiences
sponsored by Comcast Business
WHITE PAPER: Frictionless experiences must be the new normal for every business. Since high-performance technology is critical to delivering a frictionless experience, the underlying network becomes even more important. In this white paper, learn how to create the right network foundation to reduce friction.
Posted: 30 Jan 2020 | Published: 30 Jan 2020

Comcast Business

Transform the Telecom Customer Experience with ServiceNow
sponsored by ServiceNow
WHITE PAPER: As telecom leaders review their enterprise strategies, they see many challenges on the horizon. Arguably the biggest one is the shift from being product-focused to customer-focused. Download this white paper to explore how ServiceNow can help service providers become more customer-focused and transform CX.
Posted: 28 Jan 2020 | Published: 28 Jan 2020

ServiceNow

3 Strategies to Reduce B2B Churn in Telecom
sponsored by ServiceNow
WHITE PAPER: B2B is a critical area for telecom—especially with enterprise technology spending on the rise, and the emergence of the cloud, IoT, big data, and other trends. Find out how ServiceNow can help CSPs capitalize on that trend and not fall victim to B2B customer churn and SLA penalties in this white paper.
Posted: 28 Jan 2020 | Published: 28 Jan 2020

ServiceNow

How to Build a Business Case for a Talent Management Solution
sponsored by Cornerstone OnDemand
WHITE PAPER: The right talent management solution can drive objectives, productivity, employee engagement & development, and support value offerings to customers. Access this whitepaper to discover questions that focus in on talent management topics such as topic strategy, talent tools, and the cost of employee turnover.
Posted: 20 Jan 2020 | Published: 20 Jan 2020

Cornerstone OnDemand

4 Keys to Predicting Intent in Customer Care
sponsored by DMI Inc
WHITE PAPER: Using predictive algorithms, organizations can pull in data from multiple sources and make educated guesses about customer intentions. Read this white paper to gain a better understanding of the customer journey through 4 key steps.
Posted: 17 Jan 2020 | Published: 17 Jan 2020

DMI Inc

The Power of The Critical Event Management Platform
sponsored by EverBridge Inc.
WHITE PAPER: A reliable operational response automation system that leverages foolproof communications, collaboration, and orchestration can keep people safe and businesses running smoothly. Read this white paper to learn the 4 essential requirements for a robust operational response system and to ensure your data is always available.
Posted: 13 Jan 2020 | Published: 13 Jan 2020

EverBridge Inc.

2020 Digital Trends: Deep Dive: Cultural Transformation
sponsored by Adobe Inc
WHITE PAPER: Which is a bigger obstacle for customer experience (CX): outdated workflows or dwindling budgets? Adobe recently distributed a survey to over 12,000 CX leaders, gathering information about common pain points, successes, and changes in CX management. Read the results here to get the answers.
Posted: 10 Jan 2020 | Published: 10 Jan 2020

Adobe Inc

Incredible content, incredible experiences.
sponsored by Adobe Inc
WHITE PAPER: Users want more personal experiences – which means the content you produce and share better align with those expectations or you lose out on those opportunities. Open this whitepaper to learn 3 ways you can create content that better aligns with CX goals, and intelligently personalizes for each user.
Posted: 13 Dec 2019 | Published: 13 Dec 2019

Adobe Inc

2019 Digital Trends: Creativity in Focus
sponsored by Adobe Inc
WHITE PAPER: With CX at the heart of modern digital initiatives, the way enterprises design these experiences can create your competitive advantage – or erase it. Download this insightful overview to explore the 3 key elements of creative UX and see how UX design stacks up against other methods of differentiation.
Posted: 13 Dec 2019 | Published: 13 Dec 2019

Adobe Inc

The Total Economic Impact of Adobe Sign
sponsored by Adobe Inc
WHITE PAPER: While signing processes seem menial at first glance, they make a surprising impact on your customer experience – one of the major priorities in modern business. Download this Forrester report on the business and CX value along with ROI of an e-signature tool like Adobe Sign.
Posted: 12 Dec 2019 | Published: 12 Dec 2019

Adobe Inc

Magic Quadrant for Personalization Engines
sponsored by Adobe Inc
WHITE PAPER: Download this personalization engine (PE) vendor report, which can help your prepare for your next PE purchase by cross-comparing 14 leading solutions from companies like Adobe, Oracle, and Evergage.
Posted: 11 Dec 2019 | Published: 11 Dec 2019

Adobe Inc

HSBC Australia: Unifying customer experiences
sponsored by Pegasystems
WHITE PAPER: The key to modernizing marketing lies in tools that enable you to target consumers with the right contextual information, without overloading them. Click through to this overview to learn how HSBC Australia transformed their marketing processes and achieved 3 key results.
Posted: 09 Dec 2019 | Published: 09 Dec 2019

Pegasystems

The Forrester Wave Real-Time Interaction Management, Q1 2019
sponsored by Pegasystems
WHITE PAPER: In B2C spaces, real-time interaction management (RTIM) is critical to delivering high-end customer experiences for sustainable sales and revenue growth. Download this RTIM market whitepaper, which cross-compares 12 major vendors including Pegasystems, IBM, and SAS, for an intelligent buyer’s decision.
Posted: 06 Dec 2019 | Published: 06 Dec 2019

Pegasystems

Achieving digital customer service transformation
sponsored by Pegasystems
WHITE PAPER: Download this guide to a explore what a modern approach to customer experience management looks like. Also explore 5 tactics of better customer engagement and 3 qualities customers are demanding of businesses.
Posted: 05 Dec 2019 | Published: 05 Dec 2019

Pegasystems

Commonwealth Bank of Australia: Exceeding customer expectations with personalized conversations
sponsored by Pegasystems
WHITE PAPER: With digitalization enabling all-time levels of daily customer interactions, capitalizing on these experiences has become business critical to business success. Watch this brief 3-minute video which outlines how Australia’s biggest financial institution used a customer engagement engine to enhance their customer experience satisfaction.
Posted: 04 Dec 2019 | Published: 04 Dec 2019

Pegasystems

7 Secrets to Winning New Clients
sponsored by RapidFire
WHITE PAPER: Download this white paper to discover a 7-step approach for capturing new clients as an MSP and learn how to use them in your enterprise to win new customers and to streamline the onboarding process.
Posted: 04 Dec 2019 | Published: 31 Dec 2017

RapidFire

Beginner's Guide to Employee Monitoring
sponsored by ActivTrak
WHITE PAPER: On the surface, employee monitoring systems might seem like a fancy way to babysit employees. However, this technology stands as a far more valuable tool than people give it credit for. In this white paper, learn about several security benefits of employee monitoring systems.
Posted: 27 Nov 2019 | Published: 27 Nov 2019

ActivTrak

Incident Management in the Age of Customer-Centricity
sponsored by xMatters, Inc.
WHITE PAPER: In "Incident Management in the Age of Customer-Centricity," learn about the challenges DevOps, ITOps, and business leaders at digital services organizations face as pressure grows to balance the rapid resolution of incidents with the demand for faster innovation.
Posted: 21 Nov 2019 | Published: 21 Nov 2019

xMatters, Inc.

The KPIs You Should Be Measuring
sponsored by ConnectWise
WHITE PAPER: This white paper explains how MSPs can measure performance and evaluate their relationships with clients, improve service with those clients, and increase loyalty. Download now to learn how to accurately calculate the KPIs that are critical for MSPs, such as revenue valuation, customer acquisition cost, and more.
Posted: 05 Nov 2019 | Published: 04 Nov 2019

ConnectWise

Going Beyond ROI with ROX
sponsored by Contentstack
WHITE PAPER: The concept of return on experience (ROX) provides a gauge to assess the impact of a given experience on a business’ KPIs. Read this e-book for a deep dive into just how ROX can do this, how to calculate it and grow it, and—most of all—the real benefits its use has had on some major brands.
Posted: 30 Oct 2019 | Published: 30 Oct 2019

Contentstack
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