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Customer Satisfaction

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ALSO CALLED: User Satisfaction
DEFINITION: A qualitative measure of performance as defined by customers, which meet their basic requirements and standards.
Customer Satisfaction White Papers (View All Report Types)
1 - 25 of 294 Matches Previous Page  |  Next Page
The Definitive Guide to Account-Based Marketing
sponsored by Marketo
WHITE PAPER: Marketers are increasingly relying on a customer experience-first, account-focused strategy called account-based marketing (ABM). Download “The Definitive Guide to Account-Based Marketing,” to learn exactly what ABM is, how to create a successful strategy, and what tools are needed to deliver on your goals.
Posted: 19 Nov 2019 | Published: 19 Nov 2019

Marketo

5 Things Buyers Want & Like About AI Chatbots
sponsored by DMI Inc
WHITE PAPER: Customer experience has reached the pinnacle of businesses success, but it has become an extremely time and resource intensive priority. Download this chatbot guide which overviews 5 data points proving why businesses should consider implementing AI chatbots to meet customer needs.
Posted: 14 Nov 2019 | Published: 14 Nov 2019

DMI Inc

The KPIs You Should Be Measuring
sponsored by ConnectWise
WHITE PAPER: This white paper explains how MSPs can measure performance and evaluate their relationships with clients, improve service with those clients, and increase loyalty. Download now to learn how to accurately calculate the KPIs that are critical for MSPs, such as revenue valuation, customer acquisition cost, and more.
Posted: 05 Nov 2019 | Published: 04 Nov 2019

ConnectWise

Going Beyond ROI with ROX
sponsored by Contentstack
WHITE PAPER: The concept of return on experience (ROX) provides a gauge to assess the impact of a given experience on a business’ KPIs. Read this e-book for a deep dive into just how ROX can do this, how to calculate it and grow it, and—most of all—the real benefits its use has had on some major brands.
Posted: 30 Oct 2019 | Published: 30 Oct 2019

Contentstack

5 Tips For Improving Customer Experience In Retail
sponsored by Dropbox
WHITE PAPER: Shoppers want a seamless customer experience (CX) when they interact with brands. They want to quickly find the items/services they need and have meaningful interactions with their brand of choice along the way. Use this white paper for 5 tips that will help you improve your CX, and better meet demanding customer expectations.
Posted: 29 Oct 2019 | Published: 29 Oct 2019

Dropbox

Upgrade/downgrade Subscription Changes on the Fly
sponsored by Fusebill
WHITE PAPER: As a subscription-based business, you need to capitalize on any opportunity to optimize your customer lifecycle for growth—this means you need subscription agility. Read this white paper to learn how to optimally adjust your subscription rates—and how to do it on-command.
Posted: 25 Oct 2019 | Published: 25 Oct 2019

Fusebill

5 Priorities for Providing a Successful Customer Experience
sponsored by InMoment
WHITE PAPER: According to research from Digital Banking Report, financial services organizations must focus on 5 crucial CX priorities in order to meet the needs of their evolving clients—read this white paper to find out what they are.
Posted: 25 Oct 2019 | Published: 25 Oct 2019

InMoment

3 Rules for Choosing the Right Metrics to Track Your Customer Experience Success
sponsored by InMoment
WHITE PAPER: Many of today’s brands depend on data to help them better understand their customers, predict behavior, and make better business decisions. Because of this, CX has driven measurement and metrics to reach a whole new level. Read this white paper for 3 steps to help you choose the right metrics to measure your future CX success.
Posted: 25 Oct 2019 | Published: 25 Oct 2019

InMoment

The Future of the Field Service Workforce
sponsored by Field Nation
WHITE PAPER: The following white paper digs into the evolution of the field service labor market. Download now to discover 4 different models that organizations can use to improve their field service workforce and to empower revenue growth.
Posted: 25 Oct 2019 | Published: 25 Oct 2019

Field Nation

Content Services Casting Call
sponsored by Hyland
WHITE PAPER: Read this e-book for help defining the capabilities most critical to enhancing customer experience (CX), as well as help finding a well-rounded content services partner that is committed to improving the CX you deliver.
Posted: 25 Oct 2019 | Published: 25 Oct 2019

Hyland

Put Fulfillment at the Heart of Customer Experience
sponsored by IBM
WHITE PAPER: To best serve customers, retailers must work toward harmonization and optimization of a broad set of omnichannel capabilities. Read this white paper to learn more about evolving customer expectations and how you can achieve an omnichannel mastery that lasts.
Posted: 24 Oct 2019 | Published: 24 Oct 2019

IBM

The Definitive Guide to Analytics for Midsize Retailers
sponsored by Alteryx
WHITE PAPER: It’s the consumers that decide what differentiates a brand in current markets. Savvy midsize retailers committed to thriving in this age of the consumer will embrace an always-on, omnichannel environment and consider 6 key questions—keep reading to find out what they are, and discover other tips for consumer success.
Posted: 24 Oct 2019 | Published: 24 Oct 2019

Alteryx

THE COMPLETE VIEW Strengthening relationships with your customers
sponsored by Hyland
WHITE PAPER: Digital transformation is as much about building strong customer relationships as it is about implementing innovative tech. Read this white paper to learn how to strengthen your customer relationships through digital engagement and self-service opportunity.
Posted: 22 Oct 2019 | Published: 22 Oct 2019

Hyland

How to Build a Business Case for Your Channel Incentive Program
sponsored by Fielo
WHITE PAPER: Successful channel incentive programs can make a big impact on margins, markets, partner productivity and loyalty—however, they also require a sizable business investment. Use this white paper to craft a business case that will help you win approval for your channel incentive program and as a guide for maximizing your ROI.
Posted: 18 Oct 2019 | Published: 18 Oct 2019

Fielo

Member Engagement & Wellness
sponsored by Appian
WHITE PAPER: Organizations within the health care marketplace aiming to keep competitive pace need to engage their customers with transparency and convenience if they hope to maintain long-lasting relationships. Read this white paper to learn more about current customer expectations and how health care payers can partner with Appian to meet these demands.
Posted: 18 Oct 2019 | Published: 18 Oct 2019

Appian

3 Major Trends Impacting Healthcare Customer Experience
sponsored by Appian
WHITE PAPER: Read this white paper to learn how to evolve your customer experience to meet changes in regulations and customer demand that will set your healthcare organization up for long-term success.
Posted: 17 Oct 2019 | Published: 17 Oct 2019

Appian

Are You Ready for Billing Automation? 6 Questions to Help you Decide
sponsored by Fusebill
WHITE PAPER: Your subscription-based business is gaining traction and momentum—which means you have more billing and spreadsheets to deal with. Read this white paper for 6 questions to ask yourself to decide if it’s time to consider billing automation to alleviate some of these additional workloads.
Posted: 15 Oct 2019 | Published: 15 Oct 2019

Fusebill

SaaS Metrics Cheat Sheet
sponsored by Fusebill
WHITE PAPER: Net MRR churn rates, CAC, CLTV, etc.—what do all these acronyms mean, and how do you make use of them? Use this SaaS metrics cheat sheet to learn all this (and more) important subscription service lingo in one place.
Posted: 15 Oct 2019 | Published: 15 Oct 2019

Fusebill

Cloud Collaboration Has Arrived: Three Critical Considerations for Migrating Voice, Video, and Contact Center Applications to the Cloud
sponsored by Burwood
WHITE PAPER: Read this white paper for 3 critical considerations for migrating voice, video, and contact center applications to the cloud.
Posted: 10 Oct 2019 | Published: 10 Oct 2019

Burwood

Evolution of the DMP: A Guide to Data Management Problems
sponsored by Adobe Inc
WHITE PAPER: Read this guide to learn in more detail how the DMP’s real-time activation capabilities mean that it is increasingly being seen as critical to customer experience.
Posted: 09 Oct 2019 | Published: 09 Oct 2019

Adobe Inc

Modernize the customer experience with your apps
sponsored by Rackspace - Intel
WHITE PAPER: In order to provide next-level digital experiences, you need to balance the modernization of existing applications with the adoption of new ones. Download this white paper to learn how to define goals for your modernization efforts and assess application readiness.
Posted: 04 Oct 2019 | Published: 04 Oct 2019

Rackspace - Intel

Diversity in the Digital Workplace
sponsored by NICE
WHITE PAPER: Automation is here to stay—and the most successful companies going forward will be combining this machine automation with the human intellect of its existing workforce. Read this white paper to learn you can embrace AI and RPA technologies to bring your customer experience (CX) into the future.
Posted: 02 Oct 2019 | Published: 02 Oct 2019

NICE

Winning with Superior Customer Experiences
sponsored by Adobe Inc
WHITE PAPER: View this white paper to learn how brands can create, optimize, and deliver personalized customer experiences at scale with the help of Adobe Experience Manager.
Posted: 01 Oct 2019 | Published: 01 Oct 2019

Adobe Inc

Europe: High-stakes CX
sponsored by Verizon
WHITE PAPER: How can your organization break through Europe's unique set of CX challenges? Inside, discover the ways brands can overcome the que set of challenges Europe provides to enjoy significant CX success in the region, and learn why Europeans are so distrusting of brands using their data.
Posted: 30 Sep 2019 | Published: 30 Sep 2019

Verizon

The Ultimate Guide to Site Search User Experience
sponsored by Coveo
WHITE PAPER: Use this ultimate guide to site search user experience for 8 best practices that will help you deliver the site search experience your users are demanding—whether they know it or not.
Posted: 30 Sep 2019 | Published: 30 Sep 2019

Coveo
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