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ALSO CALLED: Business to Business, BtoB, B2B Marketplaces
DEFINITION: On the Internet, B2B (business-to-business), also known as e-biz, is the exchange of products, services, or information between businesses rather than between businesses and consumers. Although early interest centered on the growth of retailing on the Internet (sometimes called e-tailing), forecasts are that B2B revenue will far exceed business-to-consumers (B2C) revenue in the near future. According  … 

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B2B Reports
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The pros and cons of customer service AI
sponsored by TechTarget
RESOURCE: While automation often saves money for the enterprise, there remains a question of whether customer service AI is positive for the customer. Delve into the pros and cons of using AI to enhance customer service in our expert guide, which you can download after a brief survey.
Posted: 22 Apr 2020 | Published: 17 Jul 2020

TechTarget

Building for the Buying Committee
sponsored by TechTarget
EGUIDE: In B2B, when you market and sell to organizations, you will likely be working with members of a buying committee both directly and “behind the scenes.” Download this expert guide to explore the 3 categories of people that commonly make up buying teams, and learn how to design a strategy that can address their differing expectations.
Posted: 27 Dec 2019 | Published: 27 Dec 2019

TechTarget

15% of customer service interactions will be handled by AI in 2021
sponsored by TechTarget
RESOURCE: 15% of all customer service interactions by 2021 will be handled completely by AI, according to Gartner. As this deadline comes closer, business leaders are facing increasing pressure to adopt digital technology - like self-service platforms. Take a brief multiple-choice survey to access our guide, which examines the benefits and drawbacks of
Posted: 05 Sep 2019 | Published: 04 Feb 2020

TechTarget

Business Value of ServiceNow Customer Service Management
sponsored by ServiceNow
ANALYST REPORT: In this Total Economic Impact study by Forrester, discover the framework for evaluating the potential financial impact of investing in ServiceNow Customer Service Management.
Posted: 30 Jul 2019 | Published: 01 Apr 2019

ServiceNow

Profiling ABM Success: New Research for Benchmarking and Roadmapping Your Own ABM Journey
sponsored by TechTarget
RESEARCH CONTENT: As account-based marketing (ABM) evolves, so too do the ways leading organizations implement it. In this research report, learn about successful B2B ABM practitioner experiences, successes, and struggles. Glean insight into ABM strategies, and explore the profile of a successful ABM program.
Posted: 18 Apr 2019 | Published: 18 Apr 2019

TechTarget

How ISRs Improved Sales Appointment Rates by 19X
sponsored by TechTarget
WHITE PAPER: Download this white paper to learn how ISRs can use purchase intent intelligence to improve appointment rates, and uncover a few critical ingredients for your organization to see similar results.
Posted: 11 Apr 2019 | Published: 11 Apr 2019

TechTarget

How Inside Sales Wins with "Insider Insights"
sponsored by TechTarget
WHITE PAPER: Download this white paper to learn about key differences that distinguish the best inside sales organizations from the rest, and find out how 15 enterprise tech companies are using better data to give their sales teams a winning edge.
Posted: 08 Apr 2019 | Published: 08 Apr 2019

TechTarget

RSA's Digital Journey
sponsored by ComputerWeekly.com
PRESENTATION: Ian Hood, Group Digital Director of RSA, tells the story of one of the UK's largest insurers journey to digital technology in this presentation.
Posted: 22 Aug 2014 | Published: 22 Aug 2014

ComputerWeekly.com

Gartner: What CIOs should know about cloud‑based customer service
sponsored by ComputerWeekly.com
ANALYST BRIEF: IT leaders and managers of customer support need to understand the limits of cloud-based CRM customer service and support software solutions, writes Michael Maoz, vice-president and distinguished analyst at Gartner.
Posted: 25 Nov 2013 | Published: 25 Nov 2013

ComputerWeekly.com

Microservices and SOA: Overcome Modern Integration Challenges
sponsored by SearchMicroservices
EBOOK: Microservices and other new technologies make modern integration increasingly complex. Learn how to overcome integration problems when merging new and old infrastructures by leveraging APIs, software containers, continuous engineering, and more.
Posted: 15 Feb 2017 | Published: 09 Feb 2017

SearchMicroservices

How Supply Chain Partners can Enhance Analytics by Sharing Data
sponsored by Sage Software
EGUIDE: In this e-guide, we examine how sharing data between supply chain partners radically increases their chances of success when predicting customer demand. Find out how to boost data management from logistics to capacity planning, uncover tips for gathering supplemental data, and discover how CRM tools can improve supply chain management.
Posted: 16 Dec 2016 | Published: 14 Dec 2016

Sage Software

Transforming the Value Chain with Data-Driven Insights
sponsored by IBM
WHITE PAPER: This resource explores how your business can transform B2B transactional information into valuable insights in near-real-time, enabling you to operate a high-performing value chain without the cost and complexity of maintaining in-house analytics infrastructure.
Posted: 22 May 2015 | Published: 30 Dec 2014

IBM

Infographic: Bridging the Gap Between Business and IT
sponsored by IBM
WHITE PAPER: This infographic illustrates the necessity of integration between business and IT, as well as the fundamental disagreements that exist between the two groups.
Posted: 04 Sep 2014 | Published: 04 Sep 2014

IBM

B2B Integration Services for Secure Connectivity and Collaboration
sponsored by IBM
VIDEO: Watch this brief video to learn about B2B integration services that provide a lower TCO than in-house B2B technology. With a pay-as-you go service configured for your business, you'll get help managing, onboarding, and supporting your trading partners.
Posted: 26 Jun 2014 | Premiered: 16 Jan 2012

IBM

B2B integration software to synchronize your extended business partner communities
sponsored by IBM
WHITE PAPER: This white paper introduces B2B integration software that can help you synchronize virtually every aspect of your value chain, automate business processes, and get the visibility you need to successfully collaborate with partners.
Posted: 25 Jun 2014 | Published: 31 May 2012

IBM

B2B Collaboration: No Longer Optional
sponsored by IBM
WHITE PAPER: In this report from the Aberdeen Group, get an in-depth look at why B2B collaboration is such a priority, as well as what actions business leaders are taking, the challenges they face, and their plans to execute B2B collaboration strategies.
Posted: 25 Jun 2014 | Published: 31 May 2012

IBM

The Future of Business-to-Business Integration
sponsored by IBM
WHITE PAPER: In this IDC report, explore how organizations are evolving their B2B integration capabilities to adapt to new business and technology trends, as well as achieve operational and customer excellence.
Posted: 25 Jun 2014 | Published: 31 Mar 2013

IBM

B2B Cloud Integration: A strategic approach to transforming EDIs and optimizing your value chain
sponsored by IBM
WHITE PAPER: In this e-book, get an overview of the B2B integration landscape, including challenges, opportunities, and successful approaches of developing electronic data interchange (EDI) strategies.
Posted: 23 Jun 2014 | Published: 30 Sep 2013

IBM

Bridging the Business/IT Divide in B2B Integration
sponsored by IBM
WHITE PAPER: This research report presents results from a survey of 360 line of business managers in regards to B2B integration, and also offers recommendations on narrowing the gap between business and IT to maximize returns from B2B integration initiatives.
Posted: 16 Jun 2014 | Published: 30 May 2014

IBM

Maximizing the Benefit of B2B Integration
sponsored by OpenText GXS
WEBCAST: Integrating SAP and B2B systems can provide significant operational benefits and ROI, but it's a substantial investment and a complicated process. However, by using managed services for your SAP B2B integration project, you can eliminate the hassle.
Posted: 30 May 2014 | Premiered: May 30, 2014

OpenText GXS

B2B integration tools for a streamlined value chain
sponsored by IBM
WHITE PAPER: Did you know that while 73% of executives say B2B integration is key to business success, only 17% believe they've actually achieved this goal? If you're struggling to manage a complex value chain of partners, suppliers, customers, and distributers, the right B2B integration tools may be the answer to your woes.
Posted: 09 Apr 2014 | Published: 31 Aug 2012

IBM

Transferring Data without Secure Protocols?
sponsored by IBM
WHITE PAPER: This white paper outlines a solution that protects your data wherever it may be so that your users can remain productive.
Posted: 07 Apr 2014 | Published: 07 May 2014

IBM

E-guide: 5 must-have integration competencies for competitive advantage
sponsored by IBM
EGUIDE: In this exclusive e-guide, explore the latest trends in application integration and learn why better collaboration is critical for a successful integration environment. Also, learn five key integration competencies that will give you a competitive advantage
Posted: 20 Mar 2014 | Published: 20 Mar 2014

IBM

B2B Cloud Integration: A strategic approach to optimizing your value chain
sponsored by IBM
WHITE PAPER: This E-book presents an overview of the B2B integration landscape: its challenges, its opportunities, and the approaches that leading organizations follow in developing a robust and scalable EDI solution.
Posted: 01 Nov 2013 | Published: 01 Nov 2013

IBM

Aberdeen Report: Understanding the Complexity of B2B Integration: Insights for Mid-Market Leaders“
sponsored by IBM
WHITE PAPER: Coordinating with partners across multiple channels and sites isn't easy, however, gaps can lead to poor sales performance and lost business due to unhappy customers or suppliers. Explore this analyst report from the Aberdeen Group to learn how mid-market enterprises can improve collaboration with multi-channel and real-time data integration.
Posted: 15 Jul 2013 | Published: 30 Jun 2012

IBM
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