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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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7 Features of a Better ECM Experience
sponsored by Enginess
EGUIDE: ECM systems must evolve in order to satisfy users and meet customer experience expectations. This expert guide provides 7 core capabilities of a modern ECM system to help you satisfy your users' customer needs.
Posted: 15 Jun 2018 | Published: 07 Jun 2018

Enginess

Self-Service Soars, Increasing Customer Satisfaction
sponsored by Convergys
RESOURCE: Customers want to interact with your company digitally 68% of the time, and they expect it to be quick and easy. As resounding 56% of customers select self-service options first for easy inquiries. Keep reading to learn about the key takeaways and find out how to make customer satisfaction results soar.
Posted: 13 Jun 2018 | Published: 13 Jun 2018

Convergys

Case Study: Developing an Interactive Social Engagement Platform
sponsored by Enginess
CASE STUDY: TD Bank needed an interactive social engagement platform for over 30,000 users. Discover how a content management service helped them accomplish this.
Posted: 11 Jun 2018 | Published: 11 Jun 2018

Enginess

Case Study: Mylan Mobile App
sponsored by Enginess
CASE STUDY: Mobile apps add another dimension for businesses success. In this case study, discover how Mylan incorporated a mobile app with the help of content management services.
Posted: 11 Jun 2018 | Published: 11 Jun 2018

Enginess

User Interface Modernization with Multi-Language Voice Channel Enablement
sponsored by Xoriant
CASE STUDY: Download this case study to see how user productivity rose 30 percent when a provider of machine learning solutions for enterprise operations deployed interactive, multi-language voice search capability in its new mobile user interface.
Posted: 01 Jun 2018 | Published: 01 Jun 2018

Xoriant

The Body Shop's Fresh Take on Lasting Customer Relationships
sponsored by Axway
CASE STUDY: The Body Shop, an international ethical beauty business, recognized that they needed to take a different approach to understanding its customers and building relationships. Find out how they built a connected mobile app to gain a deeper understanding of customer preferences and revamp their customer loyalty program.
Posted: 31 May 2018 | Published: 31 May 2018

Axway

How car2go Improved Customer Onboarding, with Greater Satisfaction and Powerful Data Security
sponsored by Melissa
CASE STUDY: In this case study, examine how German car rental company car2go improved customer satisfaction with a data quality solution that enables mobile capabilities for their users.
Posted: 24 May 2018 | Published: 24 May 2018

Melissa

Taking on Virtual Agents to Handle Global Smartphone Users
sponsored by ConvergeOne
EGUIDE: Explore the growing acceptance of virtual agents and find out how Vivino, the world's most downloaded wine app, configured their contact center and improved customer experiences for millions of global smartphone users speaking different languages.
Posted: 23 May 2018 | Published: 23 May 2018

ConvergeOne

CW Nordics May 2018
sponsored by ComputerWeekly.com
EZINE: In a country like Sweden which has embraced IT to transform life and work and where concepts like cashless society are welcomed by many, the proliferation of artificial intelligence is inevitable.
Posted: 18 May 2018 | Published: 24 May 2018

ComputerWeekly.com

Going Mobile Keeps Customers from Going Elsewhere
sponsored by ConvergeOne - Avaya
BROCHURE: Find out why the needs of customers should always remain at the center of your mobile transformation and the importance of keeping the pace with the expectations of your customer in this increasingly mobile-driven world.
Posted: 15 May 2018 | Published: 15 May 2018

ConvergeOne - Avaya

Customer Experience: Evolving Technologies to Match Evolving Expectations
sponsored by ConvergeOne - Avaya
RESOURCE: Find out why customer expectations of their contact center experiences are now evolving and how you can innovate to create high expectations and consistently deliver excellent customer experience.
Posted: 14 May 2018 | Published: 14 May 2018

ConvergeOne - Avaya

Banking Across Generations Study
sponsored by Jumio
WHITE PAPER: According to Javelin Strategy and Research, 20% of individuals who have abandoned mobile banking blame it on the authentication process being time consuming. Take a look at this resource to gain insight into improving authentication and security within mobile banking, while ensuring a smooth customer experience.
Posted: 05 Apr 2018 | Published: 05 Apr 2018

Jumio

CW Europe – March 2018
sponsored by ComputerWeekly.com
EZINE: Cities in continental Europe will be eyeing opportunities to attract more startup firms in view of the potential scenario that London and the UK more widely might lose their appeal to entrepreneurs after Brexit.
Posted: 01 Mar 2018 | Published: 08 Mar 2018

ComputerWeekly.com

How 4 Remote Support Teams Improve Customers' Mobile Experience
sponsored by LogMeIn Rescue
CASE STUDY: Explore how 4 remote support teams improved their customers' mobile experience with the help of remote support software.
Posted: 02 Feb 2018 | Published: 02 Feb 2018

LogMeIn Rescue

Mobile Support: No Longer Optional
sponsored by LogMeIn Rescue
RESOURCE CENTER: It's traditional thinking to limit support to desktop computers and laptops. Here are 7 reasons why that line of thinking is outdated.
Posted: 30 Jan 2018 | Published: 31 Dec 2017

LogMeIn Rescue

Omnichannel for Retail
sponsored by iovation, Inc.
WHITE PAPER: This resource explores the benefits of adopting multi-factor authentication strategies for mobile devices to improve security and enhance the user experience.
Posted: 20 Dec 2017 | Published: 20 Dec 2017

iovation, Inc.

CW ANZ - December 2017: Riding the wave of enterprise mobility
sponsored by ComputerWeekly.com
EZINE: Australia is one of the most advanced markets in the world in adopting mobility initiatives to improve employee productivity, customer service and the bottom line. In this month's edition of CW ANZ, take a look at how Australian organisations are faring in driving mobility initiatives, the challenges they have been facing and what lies ahead.
Posted: 13 Dec 2017 | Published: 13 Dec 2017

ComputerWeekly.com

Why Device Risk is an Essential Element for Your MFA Strategy
sponsored by iovation, Inc.
WEBCAST: Take a look at this webinar to gain insight into device risk to learn how to improve multifactor authentication and user experience within mobile devices.
Posted: 13 Dec 2017 | Premiered: Oct 31, 2017

iovation, Inc.

Omnichannel Authentication
sponsored by iovation, Inc.
RESOURCE: While the current banking experience is a multichannel approach, which provides fast access, it does not provide a secure, effortless user experience. This resource provides insight into omnichannel authentication within mobile banking to help provide customers a seamless, effortless, high-quality experience, while maintaining security.
Posted: 12 Dec 2017 | Published: 12 Dec 2017

iovation, Inc.

Computer Weekly – 12 December 2017: The 50 most influential people in UK IT
sponsored by ComputerWeekly.com
EZINE: This week's Computer Weekly reveals who made the annual list of the 50 most influential people in UK IT, and a discussion with this year's winner, Mayank Prakash, chief digital and information officer at the Department for Work and Pensions, about the challenges and opportunities of digital government.
Posted: 08 Dec 2017 | Published: 08 Dec 2017

ComputerWeekly.com

2017 State Of Global Customer Service Report
sponsored by Microsoft
WHITE PAPER: Uncover the Microsoft 2017 State of Global Customer Service report's key findings about digital brand engagement, customer self-service, omnichannel strategies, and more.
Posted: 08 Dec 2017 | Published: 08 Dec 2017

Microsoft

Pros and Cons of the 6 Main Customer Service Channels
sponsored by Oracle Corporation
EGUIDE: Where should you allocate resources to most effectively engage with current and potential customers? In this expert e-guide, Scott Sachs of SJS Solutions weighs the pros and cons of the 6 main customer service channels: Chat/video chat, phone, email, social media, customer self-service, and mobile.
Posted: 01 Jun 2018 | Published: 01 Jun 2018

Oracle Corporation

The Future of E-Commerce and CRM
sponsored by Oracle Corporation
EGUIDE: Inside, learn about some trends vendors and analysts are predicting for the future of e-commerce and CRM, and explore key considerations when planning your CRM spend.
Posted: 01 Jun 2018 | Published: 30 May 2018

Oracle Corporation

Shifting from Device Management to Workforce Management
sponsored by Dell and Intel
EGUIDE: Download this e-guide to discover how device hyper-convergence, Devices as a Service, virtualization and cloud computing, help organizations better manage their workforces by focusing more on the users, access, identity and data.
Posted: 13 Feb 2018 | Published: 07 Feb 2018

Dell and Intel

Optimize Mobility Management TCO Through Automation
sponsored by Cisco Jasper
WHITE PAPER: Mobile devices are a lifeline for most people's personal and professional lives. It has gotten to the point that 50% of workers expect their employers to provide them with the right devices and applications to do their jobs. Access this vendor-neutral report to learn about the future of mobile management and its place in your organization.
Posted: 22 Dec 2017 | Published: 30 Nov 2017

Cisco Jasper
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