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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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Reinventing Barcode Scanning with Mobile ComputerVision Capture
sponsored by Scandit
ANALYST REPORT: Download this analyst report for a look into the state of the market for mobile barcode scanning technology, and learn about customer use cases, the future of the technology and more.
Posted: 16 Apr 2018 | Published: 31 Mar 2018

Scandit

Banking Across Generations Study
sponsored by Jumio
WHITE PAPER: According to Javelin Strategy and Research, 20% of individuals who have abandoned mobile banking blame it on the authentication process being time consuming. Take a look at this resource to gain insight into improving authentication and security within mobile banking, while ensuring a smooth customer experience.
Posted: 05 Apr 2018 | Published: 05 Apr 2018

Jumio

Embracing Mobility: A Guide to Mobile Data Capture Solution Deployment in the Enterprise
sponsored by Scandit
WHITE PAPER: Download this guide for a better understanding of how your enterprise can implement and benefit from an end-to-end mobile strategy that tackles some of today's toughest data capture workflows.
Posted: 12 Mar 2018 | Published: 12 Mar 2018

Scandit

How Barcode Scanning Enhanced a Mobile App: Case Study
sponsored by Scandit
CASE STUDY: Inside this case study read how Ibotta a mobile app for retail, was able to improve customer experience, increase their user base, and more, with a software-based mobile barcode scanner.
Posted: 12 Mar 2018 | Published: 12 Mar 2018

Scandit

Mobile Barcode Scanning Enhances Shopping Experience
sponsored by Scandit
CASE STUDY: Read this case study to discover the mobile barcode scanning technology that coop@home adopted in order to bring their vision for a seamless mobile retail experience to life.
Posted: 09 Mar 2018 | Published: 09 Mar 2018

Scandit

Reengineer, Restructure, and Revamp Retail with Mobile Data Capture Technology
sponsored by Scandit
RESEARCH CONTENT: In today's digital first world it is becoming increasingly difficult for physical stores to keep up with consumer demands for a mobile shopping experience. Download this research report to discover the benefits that software based mobile data capture can have on retail operations.
Posted: 08 Mar 2018 | Published: 08 Mar 2018

Scandit

How to Transform Brick-and-Mortar Retail Using Data Capture Technology
sponsored by Scandit
WHITE PAPER: Download this white paper to discover how mobile data capture technology can help traditional brick-and-mortar retail stores bring the digital experience of online shopping to physical stores to meet consumer demands.
Posted: 08 Mar 2018 | Published: 08 Mar 2018

Scandit

2018 Retail Consumer Survey
sponsored by Scandit
RESEARCH CONTENT: Download this white paper to determine what percentage of consumers are using mobile shopping apps that offer barcode scanning, which specific functions they are using and what functions consumers would be interested in using, if brick-and-mortar retailers offered them.
Posted: 07 Mar 2018 | Published: 07 Mar 2018

Scandit

Enabling Seamless Retail with Mobile Data Capture
sponsored by Scandit
WHITE PAPER: Read this white paper to discover how mobile data capture using cloud-based barcode scanning technology makes capturing mobile data easy, and affordable on both the company- and associate-facing sides of the enterprise.
Posted: 06 Mar 2018 | Published: 06 Mar 2018

Scandit

CW Europe – March 2018
sponsored by ComputerWeekly.com
EZINE: Cities in continental Europe will be eyeing opportunities to attract more startup firms in view of the potential scenario that London and the UK more widely might lose their appeal to entrepreneurs after Brexit.
Posted: 01 Mar 2018 | Published: 08 Mar 2018

ComputerWeekly.com

Omnichannel for Retail
sponsored by iovation, Inc.
WHITE PAPER: This resource explores the benefits of adopting multi-factor authentication strategies for mobile devices to improve security and enhance the user experience.
Posted: 20 Dec 2017 | Published: 20 Dec 2017

iovation, Inc.

CW ANZ - December 2017: Riding the wave of enterprise mobility
sponsored by ComputerWeekly.com
EZINE: Australia is one of the most advanced markets in the world in adopting mobility initiatives to improve employee productivity, customer service and the bottom line. In this month's edition of CW ANZ, take a look at how Australian organisations are faring in driving mobility initiatives, the challenges they have been facing and what lies ahead.
Posted: 13 Dec 2017 | Published: 13 Dec 2017

ComputerWeekly.com

Why Device Risk is an Essential Element for Your MFA Strategy
sponsored by iovation, Inc.
WEBCAST: Take a look at this webinar to gain insight into device risk to learn how to improve multifactor authentication and user experience within mobile devices.
Posted: 13 Dec 2017 | Premiered: Oct 31, 2017

iovation, Inc.

Omnichannel Authentication
sponsored by iovation, Inc.
RESOURCE: While the current banking experience is a multichannel approach, which provides fast access, it does not provide a secure, effortless user experience. This resource provides insight into omnichannel authentication within mobile banking to help provide customers a seamless, effortless, high-quality experience, while maintaining security.
Posted: 12 Dec 2017 | Published: 12 Dec 2017

iovation, Inc.

Computer Weekly – 12 December 2017: The 50 most influential people in UK IT
sponsored by ComputerWeekly.com
EZINE: This week's Computer Weekly reveals who made the annual list of the 50 most influential people in UK IT, and a discussion with this year's winner, Mayank Prakash, chief digital and information officer at the Department for Work and Pensions, about the challenges and opportunities of digital government.
Posted: 08 Dec 2017 | Published: 08 Dec 2017

ComputerWeekly.com

2017 State Of Global Customer Service Report
sponsored by Microsoft
WHITE PAPER: Uncover the Microsoft 2017 State of Global Customer Service report's key findings about digital brand engagement, customer self-service, omnichannel strategies, and more.
Posted: 08 Dec 2017 | Published: 08 Dec 2017

Microsoft

Cybersecurity Trends: 2017 Spotlight Report
sponsored by Alert Logic
RESOURCE: According to the 2017 Spotlight Report, the 3 biggest obstacles to stronger cybersecurity are lack of skilled employees, lack of budget, and a lack of security awareness among employees. Explore this in-depth 72-page Spotlight Report to uncover top data points and trends in cybersecurity to help advance your company's security approach.
Posted: 27 Nov 2017 | Published: 27 Nov 2017

Alert Logic

How Uber Grew With Customer Support and Chat Behind the Wheel
sponsored by Zendesk
CASE STUDY: Everyone knows Uber, but behind the wheel? A complex ecosystem that keeps the driver and rider connected and processes running smoothly. Discover how customer support and chat tools supported Uber's business growth.
Posted: 25 Oct 2017 | Published: 25 Oct 2017

Zendesk

Why Banks Need a Dedicated Mobile Banking Security System
sponsored by HID Global
WHITE PAPER: According to a study conducted by Ratewatch, 81% of financial institutions surveyed are currently offering mobile banking services, but 36% of consumers say they are not using it because they're worried about security risks. This white paper reveals 5 FAQs to help banking organizations make smart decisions when evaluating mobile banking security.
Posted: 20 Oct 2017 | Published: 31 Dec 2016

HID Global

How the IoT is Leading the Future of Field Service
sponsored by Microsoft
WHITE PAPER: Field service management teams want to keep costs down, while improving their customer service relationships. But reducing costs often hurt customer relationships. Learn how the IoT provides a way for field service organizations to reduce costs and increase efficiency (without sacrificing customer relationships).
Posted: 06 Oct 2017 | Published: 06 Oct 2017

Microsoft

The Importance of Integrated Team Communications
sponsored by Mitel
WHITE PAPER: In this white paper learn about integrated team collaboration and how it could benefit your business.
Posted: 07 Apr 2017 | Published: 30 Dec 2016


Shifting from Device Management to Workforce Management
sponsored by Dell and Intel
EGUIDE: Download this e-guide to discover how device hyper-convergence, Devices as a Service, virtualization and cloud computing, help organizations better manage their workforces by focusing more on the users, access, identity and data.
Posted: 13 Feb 2018 | Published: 07 Feb 2018

Dell and Intel

Optimize Mobility Management TCO Through Automation
sponsored by Cisco Jasper
WHITE PAPER: Mobile devices are a lifeline for most people's personal and professional lives. It has gotten to the point that 50% of workers expect their employers to provide them with the right devices and applications to do their jobs. Access this vendor-neutral report to learn about the future of mobile management and its place in your organization.
Posted: 22 Dec 2017 | Published: 30 Nov 2017

Cisco Jasper

Virtual, mobile healthcare apps: The challenges, what makes a successful mobile app
sponsored by Blue Cedar
EGUIDE: Download this e-guide to discover the challenges facing mobile in healthcare and what a mobile application needs to truly be successful and stand out in the healthcare space.
Posted: 13 Jul 2017 | Published: 11 Jul 2017

Blue Cedar

Mobile Financial Apps Becoming More Common
sponsored by Xactly
EGUIDE: In this e-guide, learn more about the shift toward complete mobile compatibility of critical financial applications and what it could mean for your business.
Posted: 03 May 2017 | Published: 03 May 2017

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