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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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Shifting from Device Management to Workforce Management
sponsored by Dell and Intel
EGUIDE: Download this e-guide to discover how device hyper-convergence, Devices as a Service, virtualization and cloud computing, help organizations better manage their workforces by focusing more on the users, access, identity and data.
Posted: 13 Feb 2018 | Published: 07 Feb 2018

Dell and Intel

Manage PC, Mobility and iOT with Unified Endpoint Management
sponsored by Citrix
WEBCAST: Watch this webcast to learn how you can deliver apps and data securely to users and how unified endpoint management (UEM) can help solve challenges of traditional client management in the context of the new digital workspace.
Posted: 12 Feb 2018 | Premiered: Feb 12, 2018

Citrix

Rescue + Mitel: Answering the Call for Smarter Support
sponsored by LogMeIn Rescue
VIDEO: In this webcast, learn how Joe Inocencio (staff technical escalation engineer/incident manager at Mitel) is using a remote support tool to drive education to their customers, and improve CX.
Posted: 04 Feb 2018 | Premiered: 30 Jan 2018

LogMeIn Rescue

How 4 Remote Support Teams Improve Customers' Mobile Experience
sponsored by LogMeIn Rescue
CASE STUDY: Explore how 4 remote support teams improved their customers' mobile experience with the help of remote support software.
Posted: 02 Feb 2018 | Published: 02 Feb 2018

LogMeIn Rescue

Mobile Support: No Longer Optional
sponsored by LogMeIn Rescue
RESOURCE CENTER: It's traditional thinking to limit support to desktop computers and laptops. Here are 7 reasons why that line of thinking is outdated.
Posted: 30 Jan 2018 | Published: 31 Dec 2017

LogMeIn Rescue

Omnichannel for Retail
sponsored by iovation, Inc.
WHITE PAPER: This resource explores the benefits of adopting multi-factor authentication strategies for mobile devices to improve security and enhance the user experience.
Posted: 20 Dec 2017 | Published: 20 Dec 2017

iovation, Inc.

Use Case: Workplace Mobility For Transportation
sponsored by Atos
RESOURCE: Outdated devices lead to avoidable problems, but managing all of your organization's mobile devices can be hassle. Read on to find out how you can outsource your device lifecycle management without sacrificing control or security while maximizing customer satisfaction.
Posted: 20 Dec 2017 | Published: 26 Oct 2017

Atos

Maintain Control of the Workplace by Letting Go
sponsored by Atos
RESOURCE: In the digital workplace, you need to accommodate various workstyles while managing costs and keeping enough control to properly secure systems and data. Read on to see what you need to consider when transitioning to a digital workplace and how enabling employees to choose how they work yields more satisfied, productive workers.
Posted: 20 Dec 2017 | Published: 09 Nov 2017

Atos

Use Case: Workplace Mobility for Insurance
sponsored by Atos
RESOURCE: Learn about a subscription service that manages your employees' mobile devices such that they are always capable of performing necessary tasks without adding the burden to your IT team.
Posted: 19 Dec 2017 | Published: 19 Dec 2017

Atos

CW ANZ - December 2017: Riding the wave of enterprise mobility
sponsored by ComputerWeekly.com
EZINE: Australia is one of the most advanced markets in the world in adopting mobility initiatives to improve employee productivity, customer service and the bottom line. In this month's edition of CW ANZ, take a look at how Australian organisations are faring in driving mobility initiatives, the challenges they have been facing and what lies ahead.
Posted: 13 Dec 2017 | Published: 13 Dec 2017

ComputerWeekly.com

Why Device Risk is an Essential Element for Your MFA Strategy
sponsored by iovation, Inc.
WEBCAST: Take a look at this webinar to gain insight into device risk to learn how to improve multifactor authentication and user experience within mobile devices.
Posted: 13 Dec 2017 | Premiered: Oct 31, 2017

iovation, Inc.

Omnichannel Authentication
sponsored by iovation, Inc.
RESOURCE: While the current banking experience is a multichannel approach, which provides fast access, it does not provide a secure, effortless user experience. This resource provides insight into omnichannel authentication within mobile banking to help provide customers a seamless, effortless, high-quality experience, while maintaining security.
Posted: 12 Dec 2017 | Published: 12 Dec 2017

iovation, Inc.

Computer Weekly – 12 December 2017: The 50 most influential people in UK IT
sponsored by ComputerWeekly.com
EZINE: This week's Computer Weekly reveals who made the annual list of the 50 most influential people in UK IT, and a discussion with this year's winner, Mayank Prakash, chief digital and information officer at the Department for Work and Pensions, about the challenges and opportunities of digital government.
Posted: 08 Dec 2017 | Published: 08 Dec 2017

ComputerWeekly.com

2017 State Of Global Customer Service Report
sponsored by Microsoft
WHITE PAPER: Uncover the Microsoft 2017 State of Global Customer Service report's key findings about digital brand engagement, customer self-service, omnichannel strategies, and more.
Posted: 08 Dec 2017 | Published: 08 Dec 2017

Microsoft

Cybersecurity Trends: 2017 Spotlight Report
sponsored by Alert Logic
RESOURCE: According to the 2017 Spotlight Report, the 3 biggest obstacles to stronger cybersecurity are lack of skilled employees, lack of budget, and a lack of security awareness among employees. Explore this in-depth 72-page Spotlight Report to uncover top data points and trends in cybersecurity to help advance your company's security approach.
Posted: 27 Nov 2017 | Published: 27 Nov 2017

Alert Logic

How Uber Grew With Customer Support and Chat Behind the Wheel
sponsored by Zendesk
CASE STUDY: Everyone knows Uber, but behind the wheel? A complex ecosystem that keeps the driver and rider connected and processes running smoothly. Discover how customer support and chat tools supported Uber's business growth.
Posted: 25 Oct 2017 | Published: 25 Oct 2017

Zendesk

Why Banks Need a Dedicated Mobile Banking Security System
sponsored by HID Global
WHITE PAPER: According to a study conducted by Ratewatch, 81% of financial institutions surveyed are currently offering mobile banking services, but 36% of consumers say they are not using it because they're worried about security risks. This white paper reveals 5 FAQs to help banking organizations make smart decisions when evaluating mobile banking security.
Posted: 20 Oct 2017 | Published: 31 Dec 2016

HID Global

7 Features You'll Find in the Most Advanced DLP Systems
sponsored by Symantec
WHITE PAPER: Cloud services and mobile devices have made the challenges of safeguarding company data even more severe. Explore this white paper to find 7 key features to look for when evaluating a DLP system for your company.
Posted: 17 Oct 2017 | Published: 17 Oct 2017

Symantec

European Businesses: You have a BYOD programme whether you like it or not
sponsored by Lookout
WHITE PAPER: 18% of federal employees with smartphones report encountering malicious software or malware. This white paper reveals how to secure your mobile devices from malware and protect your business as a whole from data loss.
Posted: 13 Oct 2017 | Published: 13 Oct 2017

Lookout

How the IoT is Leading the Future of Field Service
sponsored by Microsoft
WHITE PAPER: Field service management teams want to keep costs down, while improving their customer service relationships. But reducing costs often hurt customer relationships. Learn how the IoT provides a way for field service organizations to reduce costs and increase efficiency (without sacrificing customer relationships).
Posted: 06 Oct 2017 | Published: 06 Oct 2017

Microsoft

Make Your Digital Transformation Strategy A Reality
sponsored by Lenovo
WHITE PAPER: Regardless of what your digital transformation (DX) strategy looks like, it should be able to meet three key objectives. Download this white paper to discover how your organisation can enable workers to be mobile and productive, streamline internal operations, and ensure seamless collaboration via an effective cloud strategy.
Posted: 27 Sep 2017 | Published: 27 Sep 2017

Lenovo

Tools and Techniques for Managing Apps Across Countless Delivery Methods, Endpoint Types, and OSes
sponsored by TechTarget
RESOURCE: This 11-page guide – curated by the editorial, objective experts at SearchMobileComputing.com – is jam-packed with invaluable tips for effectively managing today's mobility headaches in the face of vendor rhetoric, escalating user demands/expectations, and an increasing array of options for managing devices and delivering both apps and data.
Posted: 02 Aug 2017 | Published: 18 Oct 2016

TechTarget

Optimize Mobility Management TCO Through Automation
sponsored by Cisco Jasper
WHITE PAPER: Mobile devices are a lifeline for most people's personal and professional lives. It has gotten to the point that 50% of workers expect their employers to provide them with the right devices and applications to do their jobs. Access this vendor-neutral report to learn about the future of mobile management and its place in your organization.
Posted: 22 Dec 2017 | Published: 30 Nov 2017

Cisco Jasper

Virtual, mobile healthcare apps: The challenges, what makes a successful mobile app
sponsored by Blue Cedar
EGUIDE: Download this e-guide to discover the challenges facing mobile in healthcare and what a mobile application needs to truly be successful and stand out in the healthcare space.
Posted: 13 Jul 2017 | Published: 11 Jul 2017

Blue Cedar

Mobile Financial Apps Becoming More Common
sponsored by Xactly
EGUIDE: In this e-guide, learn more about the shift toward complete mobile compatibility of critical financial applications and what it could mean for your business.
Posted: 03 May 2017 | Published: 03 May 2017

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