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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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BYOD in 2018: Top Trends & Best Practices
sponsored by Vonage
WHITE PAPER: Find out how to ensure that your BYOD policy will empower your employees, maintain the integrity of your communications infrastructure, and benefit your bottom line.
Posted: 29 Jan 2019 | Published: 29 Jan 2019

TOPICS: 
Vonage

Miami Heat Delivers Realtime Personalized Digital Experiences with a Headless CMS
sponsored by Contentstack
CASE STUDY: The Miami HEAT may by NBA champions, but their CMS certainly wasn't a winner. To see how Contentshack helped these 3-time NBA champions captivate audiences both on and off the court, read the full case study below.
Posted: 29 Jan 2019 | Published: 29 Jan 2019

TOPICS: 

Rugged Devices Face a Mobile-fueled Transition
sponsored by Panasonic - Toughbook
EGUIDE: This expert guide examines the issues with ruggedized PCs and how smartphones will eventually dominate them, as well as how to simplify the IoT device development process for personal and industrial safety in rugged environments. Continue reading here.
Posted: 11 Jan 2019 | Published: 07 Jan 2019

TOPICS: 
Panasonic - Toughbook

Create a Frictionless Digital Banking Experience With Low-Code App Dev
sponsored by OutSystems
WHITE PAPER: Read this white paper to learn how you can replace manual legacy processes and rapidly create a mobile or web app in a matter of weeks, using a single code base for Android and iOS.
Posted: 03 Dec 2018 | Published: 03 Dec 2018

TOPICS: 
OutSystems

Devices-as-a-Service Potential Set to Expand for Channel Partners and Organizations
sponsored by CompuCom Systems, Inc.
EGUIDE: This expert guide serves as your window into the DaaS market—deconstructing the DaaS growth forecast, how to become a DaaS provider should you choose to do so, and how your company can make the most of mobile services. Read on for the details.
Posted: 26 Nov 2018 | Published: 26 Nov 2018

TOPICS: 
CompuCom Systems, Inc.

Computer Weekly – 25 September 2018: Mapping the future at Ordnance Survey
sponsored by Oracle Cloud
EZINE: In this week's Computer Weekly, we find out how the UK mapping agency, Ordnance Survey, is innovating to put geospatial data at the heart of smart cities. We look out how to manage subscription and licensing costs when moving to the cloud. And we examine how changing the UK visa system could help tackle IT skills shortages. Read the issue now.
Posted: 21 Sep 2018 | Published: 21 Sep 2018

TOPICS: 
Oracle Cloud

Vegas.com Adds Search to Mobile and Desktop Sites, Making Sin City Planning Even Speedier
sponsored by Lucidworks
CASE STUDY: Find out how you can create a relevant, responsive, mobile search experiences for customers that reduce friction and increase conversions, much like Vegas.com was able to.
Posted: 25 Jul 2018 | Published: 25 Jul 2018

TOPICS: 
Lucidworks

CW Nordics May 2018
sponsored by ComputerWeekly.com
EZINE: In a country like Sweden which has embraced IT to transform life and work and where concepts like cashless society are welcomed by many, the proliferation of artificial intelligence is inevitable.
Posted: 18 May 2018 | Published: 24 May 2018

TOPICS: 
ComputerWeekly.com

Banking Across Generations Study
sponsored by Jumio
WHITE PAPER: According to Javelin Strategy and Research, 20% of individuals who have abandoned mobile banking blame it on the authentication process being time consuming. Take a look at this resource to gain insight into improving authentication and security within mobile banking, while ensuring a smooth customer experience.
Posted: 05 Apr 2018 | Published: 05 Apr 2018

TOPICS: 
Jumio

CW Europe – March 2018
sponsored by ComputerWeekly.com
EZINE: Cities in continental Europe will be eyeing opportunities to attract more startup firms in view of the potential scenario that London and the UK more widely might lose their appeal to entrepreneurs after Brexit.
Posted: 01 Mar 2018 | Published: 08 Mar 2018

TOPICS: 
ComputerWeekly.com

How 4 Remote Support Teams Improve Customers' Mobile Experience
sponsored by LogMeIn Rescue
CASE STUDY: Explore how 4 remote support teams improved their customers' mobile experience with the help of remote support software.
Posted: 02 Feb 2018 | Published: 02 Feb 2018

TOPICS: 
LogMeIn Rescue

Mobile Support: No Longer Optional
sponsored by LogMeIn Rescue
RESOURCE CENTER: It's traditional thinking to limit support to desktop computers and laptops. Here are 7 reasons why that line of thinking is outdated.
Posted: 30 Jan 2018 | Published: 31 Dec 2017

TOPICS: 
LogMeIn Rescue

CW ANZ: Riding the wave of enterprise mobility
sponsored by ComputerWeekly.com
EZINE: Australia is one of the most advanced markets in the world in adopting mobility initiatives to improve employee productivity, customer service and the bottom line. In this month's edition of CW ANZ, take a look at how Australian organisations are faring in driving mobility initiatives, the challenges they have been facing and what lies ahead.
Posted: 13 Dec 2017 | Published: 13 Dec 2017

TOPICS: 
ComputerWeekly.com

Computer Weekly – 12 December 2017: The 50 most influential people in UK IT
sponsored by ComputerWeekly.com
EZINE: This week's Computer Weekly reveals who made the annual list of the 50 most influential people in UK IT, and a discussion with this year's winner, Mayank Prakash, chief digital and information officer at the Department for Work and Pensions, about the challenges and opportunities of digital government.
Posted: 08 Dec 2017 | Published: 08 Dec 2017

TOPICS: 
ComputerWeekly.com

How Uber Grew With Customer Support and Chat Behind the Wheel
sponsored by Zendesk
CASE STUDY: Everyone knows Uber, but behind the wheel? A complex ecosystem that keeps the driver and rider connected and processes running smoothly. Discover how customer support and chat tools supported Uber's business growth.
Posted: 25 Oct 2017 | Published: 25 Oct 2017

TOPICS: 
Zendesk

Why Banks Need a Dedicated Mobile Banking Security System
sponsored by HID Global
WHITE PAPER: According to a study conducted by Ratewatch, 81% of financial institutions surveyed are currently offering mobile banking services, but 36% of consumers say they are not using it because they're worried about security risks. This white paper reveals 5 FAQs to help banking organizations make smart decisions when evaluating mobile banking security.
Posted: 20 Oct 2017 | Published: 31 Dec 2016

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HID Global

Enterprise Mobility for Digital Transformation
sponsored by AdvizeX Technologies
WEBCAST: One of the primary components of a successful digital transformation is a strong mobility strategy. Your employees demand anywhere, anytime access to the applications and data they need on any device. Watch this webinar, as mobility experts delve into enterprise mobility and how to significantly increase your organization's business agility.
Posted: 31 Jul 2017 | Premiered: Mar 22, 2017

TOPICS: 
AdvizeX Technologies

Collaboration Wins: How to Build a High-Performance Workforce
sponsored by Logitech Inc.
RESOURCE: In this infographic, learn about the worker disengagement epidemic, how to engage remote workers, and the importance of face-to-face video communication.
Posted: 23 Feb 2017 | Published: 30 Dec 2016

TOPICS: 
Logitech Inc.

Focus: Mobile enterprise
sponsored by ComputerWeekly.com
EGUIDE: Introduction In the last decade or so, mobile devices – mobiles, then smart phones and tablets – have come into companies and organisations to change the ways business applications are put to work.
Posted: 27 Jan 2017 | Published: 27 Jan 2017

TOPICS: 
ComputerWeekly.com

7 Features of a Better ECM Experience
sponsored by Enginess
EGUIDE: ECM systems must evolve in order to satisfy users and meet customer experience expectations. This expert guide provides 7 core capabilities of a modern ECM system to help you satisfy your users' customer needs.
Posted: 15 Jun 2018 | Published: 07 Jun 2018

TOPICS: 
Enginess

Taking on Virtual Agents to Handle Global Smartphone Users
sponsored by ConvergeOne
EGUIDE: Explore the growing acceptance of virtual agents and find out how Vivino, the world's most downloaded wine app, configured their contact center and improved customer experiences for millions of global smartphone users speaking different languages.
Posted: 23 May 2018 | Published: 23 May 2018

TOPICS: 
ConvergeOne

Shifting from Device Management to Workforce Management
sponsored by Dell and Intel
EGUIDE: Download this e-guide to discover how device hyper-convergence, Devices as a Service, virtualization and cloud computing, help organizations better manage their workforces by focusing more on the users, access, identity and data.
Posted: 13 Feb 2018 | Published: 07 Feb 2018

TOPICS: 
Dell and Intel

Virtual, mobile healthcare apps: The challenges, what makes a successful mobile app
sponsored by Blue Cedar
EGUIDE: Download this e-guide to discover the challenges facing mobile in healthcare and what a mobile application needs to truly be successful and stand out in the healthcare space.
Posted: 13 Jul 2017 | Published: 11 Jul 2017

TOPICS: 
Blue Cedar

Augmented Reality Mobile Technology Still 'Experimental' in the Enterprise
sponsored by Dell EMC and Intel®
EGUIDE: Pokémon Go brought augmented reality (AR) technology to the masses. In this guide, our experts illustrate the basics of AR in the mobile enterprise, and how to overcome adoption roadblocks such as cost, lack of development tools, and more. Read on to dive into the state of the AR market and evaluate its adoption readiness in your enterprise.
Posted: 06 Apr 2017 | Published: 03 Apr 2017

TOPICS: 
Dell EMC and Intel®

Creating Personalized Experiences with Real-Time Insights for CEM
sponsored by OpenText
EGUIDE: Creating an engaging and unified multichannel customer experience is a top priority, but many companies find themselves scrambling to adapt. In this expert e-guide, discover how to generate key customer insights in real-time and learn about 4 ways to create personalized experiences.
Posted: 28 Mar 2017 | Published: 21 Mar 2017

TOPICS: 
OpenText
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