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Mobile CRM

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ALSO CALLED: mCRM, Mobile Customer Relationship Management, Wireless Customer Relationship Management, Wireless CRM
DEFINITION: The ability to use handheld devices to manage sales, sales contacts, and customer service activities.
Mobile CRM Reports
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Myth Busting Retail Associate Mobile Enablement
sponsored by Infovista
RESOURCE: Smart use of mobile technologies can help retailers make store managers and associates more efficient, effective and productive in performing both customer-facing and operational tasks—so what’s holding you back? Download this resource for 10 myths that may prevent retailers from realizing benefits of mobile technology.
Posted: 30 Sep 2019 | Published: 30 Sep 2019

Infovista

CW Middle East ezine April 11 2019
sponsored by ComputerWeekly.com
EZINE: It's that time of year again when the Computer Weekly/TechTarget IT Priorities 2019 survey results are out, so in this issue we take a look at some of the findings.
Posted: 05 Apr 2019 | Published: 11 Apr 2019

ComputerWeekly.com

Create a Frictionless Digital Banking Experience With Low-Code App Dev
sponsored by OutSystems
WHITE PAPER: Read this white paper to learn how you can replace manual legacy processes and rapidly create a mobile or web app in a matter of weeks, using a single code base for Android and iOS.
Posted: 03 Dec 2018 | Published: 03 Dec 2018

OutSystems

Computer Weekly – 25 September 2018: Mapping the future at Ordnance Survey
sponsored by Oracle Cloud
EZINE: In this week's Computer Weekly, we find out how the UK mapping agency, Ordnance Survey, is innovating to put geospatial data at the heart of smart cities. We look out how to manage subscription and licensing costs when moving to the cloud. And we examine how changing the UK visa system could help tackle IT skills shortages. Read the issue now.
Posted: 21 Sep 2018 | Published: 21 Sep 2018

Oracle Cloud

CW Nordics May 2018
sponsored by ComputerWeekly.com
EZINE: In a country like Sweden which has embraced IT to transform life and work and where concepts like cashless society are welcomed by many, the proliferation of artificial intelligence is inevitable.
Posted: 18 May 2018 | Published: 24 May 2018

ComputerWeekly.com

CW Europe – March 2018
sponsored by ComputerWeekly.com
EZINE: Cities in continental Europe will be eyeing opportunities to attract more startup firms in view of the potential scenario that London and the UK more widely might lose their appeal to entrepreneurs after Brexit.
Posted: 01 Mar 2018 | Published: 08 Mar 2018

ComputerWeekly.com

CW ANZ: Riding the wave of enterprise mobility
sponsored by ComputerWeekly.com
EZINE: Australia is one of the most advanced markets in the world in adopting mobility initiatives to improve employee productivity, customer service and the bottom line. In this month's edition of CW ANZ, take a look at how Australian organisations are faring in driving mobility initiatives, the challenges they have been facing and what lies ahead.
Posted: 13 Dec 2017 | Published: 13 Dec 2017

ComputerWeekly.com

Computer Weekly – 12 December 2017: The 50 most influential people in UK IT
sponsored by ComputerWeekly.com
EZINE: This week's Computer Weekly reveals who made the annual list of the 50 most influential people in UK IT, and a discussion with this year's winner, Mayank Prakash, chief digital and information officer at the Department for Work and Pensions, about the challenges and opportunities of digital government.
Posted: 08 Dec 2017 | Published: 08 Dec 2017

ComputerWeekly.com

Focus: Mobile enterprise
sponsored by ComputerWeekly.com
EGUIDE: Introduction In the last decade or so, mobile devices – mobiles, then smart phones and tablets – have come into companies and organisations to change the ways business applications are put to work.
Posted: 27 Jan 2017 | Published: 27 Jan 2017

ComputerWeekly.com

Paper free – are we there yet?
sponsored by ComputerWeekly.com
RESEARCH CONTENT: In this comprehensive report, AIIM Market Intelligence takes an in-depth look at the amount of paper in the office, the impediments to removing it, the take up of digital mailrooms and multi-channel capture, and the increasing exploitation of mobile and cloud.
Posted: 06 Dec 2016 | Published: 06 Dec 2016

ComputerWeekly.com

CW Benelux ezine August 2016
sponsored by ComputerWeekly.com
EZINE: In this issue of CW Benelux we describe how data scientists in the Netherlands have applied technology to art.
Posted: 15 Aug 2016 | Published: 15 Aug 2016

ComputerWeekly.com

How to Improve Patient Engagement with mHealth
sponsored by ServiceNow
EGUIDE: Healthcare CIOs are constantly reminded of the importance of using technology to increase patient engagement and satisfaction in their organizations. Download this e-guide learn about the number of opportunities where healthcare organizations can use technology to improve the overall patient experience.
Posted: 29 Aug 2019 | Published: 28 Aug 2019

ServiceNow

Devices-as-a-Service Potential Set to Expand for Channel Partners and Organizations
sponsored by CompuCom Systems, Inc.
EGUIDE: This expert guide serves as your window into the DaaS market—deconstructing the DaaS growth forecast, how to become a DaaS provider should you choose to do so, and how your company can make the most of mobile services. Read on for the details.
Posted: 26 Nov 2018 | Published: 26 Nov 2018

CompuCom Systems, Inc.

7 Features of a Better ECM Experience
sponsored by Enginess
EGUIDE: ECM systems must evolve in order to satisfy users and meet customer experience expectations. This expert guide provides 7 core capabilities of a modern ECM system to help you satisfy your users' customer needs.
Posted: 15 Jun 2018 | Published: 07 Jun 2018

Enginess

Taking on Virtual Agents to Handle Global Smartphone Users
sponsored by ConvergeOne
EGUIDE: Explore the growing acceptance of virtual agents and find out how Vivino, the world's most downloaded wine app, configured their contact center and improved customer experiences for millions of global smartphone users speaking different languages.
Posted: 23 May 2018 | Published: 23 May 2018

ConvergeOne

Shifting from Device Management to Workforce Management
sponsored by Dell and Intel
EGUIDE: Download this e-guide to discover how device hyper-convergence, Devices as a Service, virtualization and cloud computing, help organizations better manage their workforces by focusing more on the users, access, identity and data.
Posted: 13 Feb 2018 | Published: 07 Feb 2018

Dell and Intel

Virtual, mobile healthcare apps: The challenges, what makes a successful mobile app
sponsored by Blue Cedar
EGUIDE: Download this e-guide to discover the challenges facing mobile in healthcare and what a mobile application needs to truly be successful and stand out in the healthcare space.
Posted: 13 Jul 2017 | Published: 11 Jul 2017

Blue Cedar

Augmented Reality Mobile Technology Still 'Experimental' in the Enterprise
sponsored by Dell EMC and Intel®
EGUIDE: Pokémon Go brought augmented reality (AR) technology to the masses. In this guide, our experts illustrate the basics of AR in the mobile enterprise, and how to overcome adoption roadblocks such as cost, lack of development tools, and more. Read on to dive into the state of the AR market and evaluate its adoption readiness in your enterprise.
Posted: 06 Apr 2017 | Published: 03 Apr 2017

Dell EMC and Intel®

Creating Personalized Experiences with Real-Time Insights for CEM
sponsored by OpenText
EGUIDE: Creating an engaging and unified multichannel customer experience is a top priority, but many companies find themselves scrambling to adapt. In this expert e-guide, discover how to generate key customer insights in real-time and learn about 4 ways to create personalized experiences.
Posted: 28 Mar 2017 | Published: 21 Mar 2017

OpenText

Microsoft Dynamics CRM: A Look at New Features and Uses
sponsored by Microsoft
EGUIDE: This e-guide explores 3 of the most prevalent features Microsoft Dynamics CRM has rolled out and how they will affect industries that rely on these technologies. We'll also use the healthcare industry as an example of how one feature, document generation, ties into CRM and what that means for healthcare professionals.
Posted: 26 Jan 2017 | Published: 24 Jan 2017

Microsoft

Develop a Multichannel Strategy that Supports Customer Experience Management
sponsored by BoldChat - LogMeIn
EGUIDE: Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy.
Posted: 22 Dec 2016 | Published: 20 Dec 2016

BoldChat - LogMeIn

Reaching New Heights In Omnichannel Customer Service
sponsored by BoldChat - LogMeIn
EGUIDE: Today's customer service professionals need to be able to reach out on whatever platform the customer feels the most comfortable with. In this expert e-guide, discover some tips on how to manage successful omnichannel customer service, as well as strategies for employing data monitoring to handle potential problems directly.
Posted: 14 Dec 2016 | Published: 14 Dec 2016

BoldChat - LogMeIn

WCM's New Role: Targeted Customer Experience
sponsored by Sitecore
EGUIDE: Integrating CRM with revamped WCM strategy is pushing WCM into a more prominent role as companies aim for highly personalized and targeted customer experiences. Learn about its evolving role, how many of your peers are planning to invest in WCM initiatives, and how WCM meets CRM.
Posted: 09 Dec 2016 | Published: 07 Dec 2016

Sitecore

Cloud-based CRM's Market and Capabilities
sponsored by Oracle Corporation UK Ltd
EGUIDE: Customer relationship management (CRM) is one of the most important technologies to invest in during your digital transformation. Read on to learn about the nature of the cloud-based CRM market, how CRM helps knowledge management, and more.
Posted: 11 Nov 2016 | Published: 09 Nov 2016

Oracle Corporation UK Ltd

Location-Based Services Transforming Real-Time Sales and Marketing
sponsored by SearchCRM
EBOOK: Mobile location-based services offer a treasure trove of customer data, but companies must walk a fine line between sound marketing and personal privacy.
Posted: 18 Aug 2016 | Published: 16 Aug 2016

SearchCRM
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