All resources sponsored by:

Zendesk

9 Matches
Making the Switch: How 8 Companies Improved Customer Experience with Zendesk
sponsored by Zendesk
WHITE PAPER:Businesses live and die with their customer experience, which can be a problem as your company grows and you need to scale up your customer service infrastructure. But it’s possible to provide an excellent customer experience at scale. Check out this white paper to learn how Uber, Airbnb, and Instacart scaled their CX without losing quality.
Posted: 29 Jun 2020 | Published: 29 Jun 2020
Get This Now


Meeting the advanced challenges of modern CX
sponsored by Zendesk
WHITE PAPER:Access this white paper to learn the top 4 CX challenges to overcome and discover how Zendesk can meet these challenges head on while enabling companies to build a complete view of their customer experience, empower agents with quick, easy access to customer details, and meet the expectations of the modern customer.
Posted: 26 Jun 2020 | Published: 26 Jun 2020
Get This Now


Conversational support made easy with Zendesk
sponsored by Zendesk
WHITE PAPER:Read this guide to see how you can simplify the process of providing conversational customer support across multiple channels with Zendesk.
Posted: 26 Jun 2020 | Published: 26 Jun 2020
Get This Now


Refitting Retail Service & Support
sponsored by Zendesk
WHITE PAPER:Zendesk’s Customer Experience Trends Report 2020 found that one-third of customers will switch after one bad service interaction, and 80% will switch after multiple. Explore other findings from their report, including the 3 key trends they identified in this brief summary.
Posted: 25 Jun 2020 | Published: 25 Jun 2020
Get This Now


4 Strategies for Implementing a World-Class Customer Service Platform
sponsored by Zendesk
EBOOK:To make customers happy, every organization needs a world-class customer service solution, preferably one that's tailored to their specific business needs. Download this guide to uncover industry best practices that sidestep common pitfalls and explore the 4 must-have milestones for implementing a successful customer service platform.
Posted: 12 Mar 2019 | Published: 12 Mar 2019
Get This Now


15 Steps (And More) to Improve the Customer Experience
sponsored by Zendesk
EGUIDE:Customers – they're the lifeblood for many organizations. Which is why keeping up customer experience with the right CRM tools is a necessity. In this expert e-guide, learn 15 steps to improve the customer experience and how to use social CRM tools to your advantage.
Posted: 03 May 2017 | Published: 28 Apr 2017
Get This Now


Improve The Customer Experience Through New Technology, Better Insights
sponsored by Zendesk
EGUIDE:In the age of the customer, the term customer experience is highly charged and constantly changing. What adds to this is the new technology being used in contact centers to improve the customer experience. In this e-guide, learn how artificial intelligence, chatbots, and better data insights are used to improve CX and increase customer loyalty.
Posted: 03 May 2017 | Published: 28 Apr 2017
Get This Now


Reaching New Heights in Omnichannel Customer Service
sponsored by Zendesk
EGUIDE:This e-guide offers expert advice for creating a successful omnichannel customer experience by utilizing a unified user interface (UI), service clouds, self-service tools, and more. You'll also learn how to implement a unified contact record for customer interactions so that you can create a consistent, satisfying experience for your customers.
Posted: 02 Mar 2016 | Published: 26 Feb 2016
Get This Now


As Multichannel Intensifies, Call Centers Get a Wake Up Call
sponsored by Zendesk
EGUIDE:The multi-channel mandate is forcing contact centers to make dramatic changes. From tools to knowledge, get expert advice to ensure your agents are fully prepared for any customer request, with tools such as customer listening posts, so that they can provide satisfying customer service.
Posted: 02 Mar 2016 | Published: 26 Feb 2016
Get This Now


9 Matches
Page: 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2020, TechTarget | Read our Privacy Statement  | Do Not Sell My Personal Info