All resources sponsored by:

Zendesk

1 - 25 of 35 Matches
Uncover the True Value of Your Customer Support Organization
sponsored by Zendesk
RESOURCE:Inside, find out how your organization can build a high-quality, effective customer support center that helps you build relationships that are more meaningful, personal, and productive.
Posted: 05 Sep 2018 | Published: 05 Sep 2018
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What Are Your Most Important Customer Service Objectives?
sponsored by Zendesk
RESOURCE:In this resource, uncover insight from experts in the customer service field about what goals customer service attempts to achieve, and how those goals contribute to the larger company mission.
Posted: 05 Sep 2018 | Published: 28 Mar 2018
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3 of the Best Knowledge Management Examples
sponsored by Zendesk
RESOURCE:Most customers want to be able to help themselves. You could have the best self-service information available, but it's not very useful if your customers (or your employees) can't find it. In this resource, learn about 3 knowledge management examples to make your customers' lives easier, and reduce overall support costs by 25%.
Posted: 04 Sep 2018 | Published: 18 Jul 2017
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A Simple Way to Understand Machine Learning vs. Deep Learning for Customer Service
sponsored by Zendesk
RESOURCE:In this resource, learn about machine learning and deep learning, and how these concepts are dominating the conversations about AI for customer service. Find out how chatbots incorporate a deep learning model to provide customers with more personalized assistance.
Posted: 04 Sep 2018 | Published: 18 Jul 2017
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The 16 Customer Service Skills of Great Customer Service Agents
sponsored by Zendesk
RESOURCE:Customer service involves much more than having a conversation on the phone. Responding to tickets over email, live chat, and social media are equally important communication channels for customers. In this resource, uncover 16 customer service skills of great customer service agents and why agents need to be able to move easily between channels.
Posted: 31 Aug 2018 | Published: 31 Aug 2018
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Airbnb's Custom 360-View of the Customer
sponsored by Zendesk
CASE STUDY:Uncover how Airbnb's Global Customer Experience team aims to ensure a positive customer experience that begins on Airbnb's platform and extends the duration of a stay.
Posted: 14 Mar 2018 | Published: 14 Mar 2018
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6 Tips for Building a Thriving Help Center
sponsored by Zendesk
WHITE PAPER:Uncover 6 tips for building a help center that thrives, and discover how you can meet the needs of your tech savvy customers.
Posted: 05 Dec 2017 | Published: 05 Dec 2017
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How Uber Grew With Customer Support and Chat Behind the Wheel
sponsored by Zendesk
CASE STUDY:Everyone knows Uber, but behind the wheel? A complex ecosystem that keeps the driver and rider connected and processes running smoothly. Discover how customer support and chat tools supported Uber's business growth.
Posted: 25 Oct 2017 | Published: 25 Oct 2017
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Providing Great Customer Service Through Social Media
sponsored by Zendesk
WHITE PAPER:One of the first challenges to providing great customer service is where to focus your time and resources. Providing great customer service through social media can be a way to get around this hurdle. Learn how you can get started with developing a social customer service strategy of your own.
Posted: 25 Oct 2017 | Published: 25 Oct 2017
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How Slack Improved Communications, CX
sponsored by Zendesk
CASE STUDY:San Francisco-based communications company Slack needed a more effective way of communicating. More than just software, they wanted to invest in an experience that would leave a positive impact on their customers. Learn how they shrunk response time, improved support and more.
Posted: 24 Oct 2017 | Published: 24 Oct 2017
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Critical Capabilities for the CRM Customer Engagement Center
sponsored by Zendesk
ANALYST REPORT:Learn more about the market research and guidelines needed to help application leaders understand and select suitable customer service software, with 4 use cases and 8 critical capabilities to consider.
Posted: 23 Mar 2018 | Published: 19 Dec 2017
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How to Leverage AI to Improve Your Customer Service
sponsored by Zendesk
WEBCAST:In this webcast, see how companies can integrate artificial intelligence into customer support to anticipate new strategies to reclaim customers.
Posted: 26 Dec 2017 | Premiered: Dec 26, 2017
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Podcast: How to Leverage AI to Improve Your Customer Service: AI can teach your chatbots to understand a customer's tone
sponsored by Zendesk
PODCAST:In this webcast, discover how artificial intelligence is customizing automated interactions to customer groups or even specific customers and can sense a customer's tone and mood.
Posted: 22 Dec 2017 | Premiered: Dec 6, 2017
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Bright Ideas: Line of Business (IT)
sponsored by Zendesk
CASE STUDY:Discover how companies like Xerox and L'Oreal adapted and refined their customer support offerings to help with their workforce and IT struggles.
Posted: 29 Nov 2017 | Published: 29 Nov 2017
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The Total Economic Impact™ Of Zendesk
sponsored by Zendesk
WHITE PAPER:Discover how your organization can provide friction-free customer service experiences, with technology that taps into 5 functional areas, as well as Forrester's Total Economic Impact framework to choose the best customer relationship platform for your business.
Posted: 17 Nov 2017 | Published: 17 Nov 2017
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Your Guide to Omnichannel Customer Support
sponsored by Zendesk
WHITE PAPER:The customer determines the best way to engage with your company based on their needs and preferences. So how can you anticipate which channels a customer will need or want? Learn what omnichannel support entails, how a strategy can benefit your business, what factors are driving channel preferences, and more.
Posted: 30 Oct 2017 | Published: 30 Oct 2017
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IDC: Supporting Customer Experience Initiatives Through Productivity and Process
sponsored by Zendesk
WHITE PAPER:In this IDC paper, learn what it means to the overall organization to be a CX–focused organization, the impact, benefits, and challenges of pursuing a customer experience strategy, and examples of organizations that have effectively used tools to support service and contact center agents.
Posted: 27 Oct 2017 | Published: 27 Oct 2017
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Case Study: How the FCC Improved Their Consumer Help Center
sponsored by Zendesk
CASE STUDY:Learn how the Federal Communications Commission (FCC) built up their consumer help center to handle the 450,000 complaints per year they receive with lower cost to taxpayers.
Posted: 27 Oct 2017 | Published: 27 Oct 2017
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Cloud CRM Software: Vendor Comparison Report
sponsored by Zendesk
RESEARCH CONTENT:According to Gartner, over 85% of customer service and support software will be delivered on a cloud-based model by 2019. In this Gartner report, compare strengths and weaknesses of cloud CRM software from top vendors including CRMNEXT, Microsoft, Oracle, Salesforce and many more.
Posted: 25 Oct 2017 | Published: 25 Oct 2017
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15 Steps (And More) to Improve the Customer Experience
sponsored by Zendesk
EGUIDE:Customers – they're the lifeblood for many organizations. Which is why keeping up customer experience with the right CRM tools is a necessity. In this expert e-guide, learn 15 steps to improve the customer experience and how to use social CRM tools to your advantage.
Posted: 03 May 2017 | Published: 28 Apr 2017
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Improve The Customer Experience Through New Technology, Better Insights
sponsored by Zendesk
EGUIDE:In the age of the customer, the term customer experience is highly charged and constantly changing. What adds to this is the new technology being used in contact centers to improve the customer experience. In this e-guide, learn how artificial intelligence, chatbots, and better data insights are used to improve CX and increase customer loyalty.
Posted: 03 May 2017 | Published: 28 Apr 2017
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Technology Trends in Customer Support Centers
sponsored by Zendesk
WHITE PAPER:In a recent Gatehouse Research survey, 54% of customer service and IT executive respondents cited inconsistent service as their main cause of customer frustration. Access the results to the rest of the survey and see how your peers are answering the tough questions.
Posted: 25 Apr 2017 | Published: 25 Apr 2017
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Roll Out and Manage Multiple Customer Service Channels
sponsored by Zendesk
WHITE PAPER:In this guide, uncover the different communications channels you could be using to provide customer service as well as considerations for your roll out of these channels.
Posted: 24 Apr 2017 | Published: 24 Apr 2017
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2017 CRM Customer Service Tech Predictions
sponsored by Zendesk
WHITE PAPER:Analytics. Machine Learning. AI. Assess Gartner's predictions for customer service and support tools in 2017 – which ones are actually working?
Posted: 23 Apr 2017 | Published: 07 Nov 2016
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Live Chat: How to Grow Your Business With Proactive Support
sponsored by Zendesk
WHITE PAPER:It's time to ask: How do we get more value from Live Chat? In this whitepaper, learn how to take your customer support to the next level and shift from reactive to proactive support by implementing strategies like real-time monitoring and data analysis.
Posted: 21 Apr 2017 | Published: 21 Apr 2017
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