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Customer Data Integration

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ALSO CALLED: CDI, Integration
DEFINITION: Customer data integration (CDI) is the process of consolidating and managing customer information from all available sources, including contact details, customer valuation data, and information gathered through interactions such as direct marketing. Properly conducted, CDI ensures that all relevant departments in the company have constant access to the most current and complete view of customer information  … 

Customer Data Integration definition sponsored by SearchDataManagement.com, powered by WhatIs.com an online computer dictionary
Customer Data Integration Reports
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Services Packages for Customer Service Management (CSM)
sponsored by ServiceNow
WHITE PAPER: Inside, learn about customer service management services, and how they can address challenges through an effortless customer experience while proactively resolving issues.
Posted: 19 Oct 2018 | Published: 19 Oct 2018

ServiceNow

How to Switch from Oracle to the World's First Engagement Database
sponsored by Couchbase
VIDEO: Companies going through this digital transformation must build more engaging applications, leading to challenges around customer experience, innovation and time to market, and infrastructure and operational costs. View this webinar to find out why many leading companies are making the switch from relational database management systems to NoSQL.
Posted: 03 Oct 2018 | Premiered: 26 Sep 2018

Couchbase

Averting the Fear Factor: How to Impress Customers with Data-Led Personalization
sponsored by Data Republic
EBOOK: This e-book explains how you can use data to personalize marketing practices without making customers nervous or agitated about their individual privacy. It also outlines the vital role that businesses play in building trust. Continue reading to learn more.
Posted: 01 Oct 2018 | Published: 01 Oct 2018

Data Republic

How Collecting Better Data About Your Customers Can Transform Your Business
sponsored by MASERGY
WHITE PAPER: In this white paper, find out how your organization can gain invaluable insights into customer behavior at a realistic price point, and how big data and the cloud can help engage customers during contact center interactions.
Posted: 21 Sep 2018 | Published: 21 Sep 2018

MASERGY

From Insights to Engagement: Transform Your Customer Relationships with Data
sponsored by Marketo
RESOURCE: Inside, learn why marketers struggle to see a step-by-step path forward for meeting customers' expectations, and find out how and why you can use customer data to improve engagement.
Posted: 12 Sep 2018 | Published: 12 Sep 2018

Marketo

AI and Chatbots and the Future of Personalization
sponsored by Oracle Cloud
VIDEO: Did you know that right now only 0.5% of all the data in the world has been analyzed, or used? Watch this webinar to learn more.
Posted: 23 Aug 2018 | Premiered: 20 Aug 2018

Oracle Cloud

The State of Engagement: Insights on Engagement from 2,000 Global Consumers and Marketers
sponsored by Marketo
ANALYST REPORT: In this State of Engagement report, uncover findings from a survey of 1,100+ marketers and 1,000+ consumers that reveal how consumer engagement happens, and how success is measured.
Posted: 30 Jul 2018 | Published: 30 Jul 2018

Marketo

If They Can't Find It, They Can't Buy It: 12 Must-Have Query Types for E-Commerce Search
sponsored by Lucidworks
WHITE PAPER: A recent survey observing users' search functionality shopping experience found that if customers can't find the results they're searching for, it will result in a lost sale and a bad impression. Inside, uncover 12 must-have query types for e-commerce search to improve customer experiences.
Posted: 27 Jul 2018 | Published: 27 Jul 2018

Lucidworks

Fusion Head-Tail Analysis Reveals Why Users Leave
sponsored by Lucidworks
WHITE PAPER: Customers will likely jump to your competitor if they can't find exactly what they're looking for on your site. In this white paper, learn how head-tail analysis can uncover different search strategies and find the root cause of why customers are leaving.
Posted: 27 Jul 2018 | Published: 27 Jul 2018

Lucidworks

Search and Retail: What’s next for online retail and ecommerce
sponsored by Lucidworks
RESOURCE: As shoppers moved to online purchases, the industry followed and retailers started to deploy the kind of online storefronts we see today. Search has become the center of retail. Take a look inside to learn about new technologies, customer expectations and more.
Posted: 26 Jul 2018 | Published: 26 Jul 2018

Lucidworks

Fusion for Digital Commerce: Increase Revenue Per Visit with Omnichannel Search and Recommendations
sponsored by Lucidworks
RESOURCE: In this data sheet, find out how adding self-learning personalization and automatic A/B testing to your website can improve user experience so your customer gets the best possible results every time.
Posted: 26 Jul 2018 | Published: 26 Jul 2018

Lucidworks

Vegas.com Adds Search to Mobile and Desktop Sites, Making Sin City Planning Even Speedier
sponsored by Lucidworks
CASE STUDY: Find out how you can create a relevant, responsive, mobile search experiences for customers that reduce friction and increase conversions, much like Vegas.com was able to.
Posted: 25 Jul 2018 | Published: 25 Jul 2018

Lucidworks

How to Create an Amazon-Like Experience with Fusion
sponsored by Lucidworks
WHITE PAPER: In this white paper, find out how you can improve the experience on your website and compete with Amazon, by updating the user interface with all the same features.
Posted: 25 Jul 2018 | Published: 25 Jul 2018

Lucidworks

Webinar: Head-n-Tail Analysis in Fusion 4
sponsored by Lucidworks
VIDEO: Take a look at this webinar to hear from Chao Han, VP of Research at Lucidworks about how to understand Head-n-Tail analysis to provide better search results and a better experience for your customers.
Posted: 24 Jul 2018 | Premiered: 28 Mar 2018

Lucidworks

AI & Automation: Turning data into insights
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, read more about the trends that are shaping the demand for AI and how organizations including healthcare service providers and F1 racing teams are leveraging technology on their own terms.
Posted: 10 Jul 2018 | Published: 11 Jul 2018

ComputerWeekly.com

TiVo Takes Customer-Centric Programming to New Heights
sponsored by Confluent
CASE STUDY: As TiVo has grown as an entertainment services provider, it has experienced issues of data accessibility and application complexity. In this case study, discover how TiVo improved data access and their customer experience by using a data streaming platform for reduced deployment times, increased scalability and more.
Posted: 05 Jul 2018 | Published: 05 Jul 2018

Confluent

Enforce a Zero Trust Security Model in Today's Hostile Environment
sponsored by Akamai Technologies
WHITE PAPER: Companies are pursuing digital transformation to improve customer value, operate with greater efficiency & agility, & increase innovation. As companies leverage new workflows, security has not kept pace, & cybercriminals are becoming more sophisticated. This white paper describes a security paradigm for today's environment: zero trust.
Posted: 22 Jun 2018 | Published: 22 Jun 2018

Akamai Technologies

I Have It Here Somewhere: The Challenges of Sales Content in a Millennial World
sponsored by Evernote
RESOURCE: CRM systems can track sales and call history, but it can't track the personal relationships team build with clients. With relationship selling at the core of sales techniques, find out how you can ensure sales reps have access to the content your customers want to hear.
Posted: 19 Jun 2018 | Published: 30 Dec 2016

Evernote

5 Ways to Improve Customer Experience & Drive Growth Through Profitable Sales
sponsored by Oracle Corporation
EBOOK: If SMBs establish a robust customer experience strategy, they have a chance to level the playing field and compete with their larger competitors. Inside, learn about 5 ways SMBs can provide stellar customer experiences through consistent processes, integrated strategies, and omnichannel sales and marketing.
Posted: 08 Jun 2018 | Published: 08 Jun 2018

Oracle Corporation

The Future of Banking: A Financial Concierge for Everyone
sponsored by IBM
WHITE PAPER: Inside, uncover the challenges and keys to successes with conversational banking, and find out how customer data will impact the future of digital banking. Explore the customer journeys carried out by conversations with the bank.
Posted: 12 Sep 2018 | Published: 12 Sep 2018

IBM

Marketing Analytics Meets Artificial Intelligence
sponsored by SAS
RESOURCE: This checklist explores how AI can be used to enhance marketing analytics and to help companies both better understand their customers and deliver a great CX.
Posted: 15 Aug 2018 | Published: 31 Oct 2016

SAS

Automating Customer Feedback Analysis
sponsored by Luminoso
CASE STUDY: A financial services company used to review customer feedback manually, which was a slow and labor-intensive process. Review this case study to see how they used an analytics and automation tool to eliminate 100 hour of analytical labor and much more.
Posted: 09 Aug 2018 | Published: 09 Aug 2018

Luminoso

Advanced Contact Center Reporting Conquers Digital Mess
sponsored by ShoreGroup
RESOURCE: In this blog, learn about the digital paydirt of customer data, and how advanced reporting for the modern contact center allows you to gain insights on customer interactions to provide better experiences.
Posted: 25 Jul 2018 | Published: 25 May 2018

ShoreGroup

The 2018 Data Value Report
sponsored by SnapLogic UK Ltd
WHITE PAPER: Research indicates that while data might be a top priority for organizations worldwide, the majority of IT decision makers have not achieved the value they were looking for. Explore key findings from this research and the implications for data management in your organizations.
Posted: 19 Jul 2018 | Published: 19 Jul 2018

SnapLogic UK Ltd

Life Time Fitness Case Study: Data Management & Integration for Improved CX
sponsored by Informatica
CASE STUDY: Life Time Fitness struggled to integrate data from a variety of cloud and on-prem applications. In this case study, discover how Life Time Fitness used a data management platform to integrate data, keep data clean, and create personalized customer experiences for all members.
Posted: 12 Jul 2018 | Published: 31 Dec 2017

Informatica
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