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Customer Data Integration

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ALSO CALLED: CDI, Integration
DEFINITION: Customer data integration (CDI) is the process of consolidating and managing customer information from all available sources, including contact details, customer valuation data, and information gathered through interactions such as direct marketing. Properly conducted, CDI ensures that all relevant departments in the company have constant access to the most current and complete view of customer information  … 

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Customer Data Integration Reports
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Prepping for the Holidays
sponsored by Kustomer
WHITE PAPER: While the holiday season is a happy time for businesses and consumers alike, it can be stressful when customer service inquiries are spiking by almost 120%, like they did in 2019. Read this white paper to learn why omnichannel support is necessary for innovative businesses, how to best provide customers with the self-service they crave, and more.
Posted: 18 Sep 2020 | Published: 18 Sep 2020

Kustomer

Digital Customer Experience Through E-IoT, and the Need for Increased Security
sponsored by Capgemini
RESOURCE: This blog post highlights recent research from a Gartner survey that identified 5 emerging technologies that will have the biggest impact on improving the customer experience (CX). Read on here to find out more and to take advantage of these technologies.
Posted: 11 Sep 2020 | Published: 06 Apr 2020

Capgemini

Knowledge Management is Key to Delivering A Great Customer Experience
sponsored by Live Pro
RESEARCH CONTENT: Last year, Ecosystm Research conducted a global study of over 1,000 senior customer service and technology professionals to gain a deeper understanding of initiatives to improve their customer experience—with a concentration on their Knowledge Management solutions. Explore their key findings in this research report.
Posted: 10 Sep 2020 | Published: 10 Sep 2020

Live Pro

Akeneo Global B2B Survey 2020
sponsored by Akeneo
EBOOK: At the start of this year, PIM vendor, Akeneo, set out to understand the state of product information and product experience in 2020. To find out, they interviewed 1,600 professions involved in B2B commerce industries including consumer goods, food and drink, retail and more. Download a copy of this report to review their findings.
Posted: 10 Sep 2020 | Published: 10 Sep 2020


Leading Cable TV and Telecom Provider Enhances Customer Experience with A Customer 360 View, Using StreamAnalytix
sponsored by StreamAnalytix
WHITE PAPER: How was a traditional cable provider able to reduce high customer churn and poor customer data usage, and become a competitive business with real-time analytics powering their growth? Read this white paper to learn how StreamAnalytix was able to help their client gain deeper insight into their consumer behavior and take data-driven action.
Posted: 09 Sep 2020 | Published: 09 Sep 2020

StreamAnalytix

Product Management Experience for Dummies
sponsored by Akeneo
EBOOK: Preparing your product catalog to flow into every channel in the required format is no easy feat. This e-book was created to address this problem. Download now to dive into the PXM essentials like 5 must-haves for starting the PXM journey, 10 best practices, and more.
Posted: 08 Sep 2020 | Published: 08 Sep 2020


How to Get Started with Sentiment Analysis and Improve Your CX
sponsored by TIBCO
EBOOK: To extract meaning and value from unstructured data, organizations can use sentiment analysis to parse semantics and raw text and better understand customer emotions and desires. Read this eBook to learn how to get started with sentiment analysis and improve CX.
Posted: 28 Aug 2020 | Published: 28 Aug 2020

TIBCO

Drive customer loyalty with connected digital workflows
sponsored by ServiceNow
WHITE PAPER: How confident are you that your service can deliver during uncertain times to keep your business going? In this brief, see how to evaluate your customer service, so you can identify and address broken processes and gaps.
Posted: 28 Aug 2020 | Published: 28 Aug 2020

ServiceNow

How Your Customer Success Team Can Help Deliver Superior Embedded Analytics
sponsored by Toucan Toco
WHITE PAPER: Delivering embedded analytics has become a key priority for most ISVs, and a key feature for buyers. So how can you ensure you’re providing your customers with what they’re looking for? Read on to learn how integrating your customer success team with your sales and product team can help in this endeavor.
Posted: 20 Aug 2020 | Published: 20 Aug 2020

Toucan Toco

CDP: Beyond Marketing
sponsored by Informatica
WHITE PAPER: Data is taking over, and customer experience strategy is no exception. Today’s customers expect timely, personalized messages, and one of the most effective ways to do that is by harnessing and analyzing customer data with a CDP. Explore some of the top use cases for CDPs and tips for getting started in this white paper.
Posted: 19 Aug 2020 | Published: 19 Aug 2020

Informatica

How to Anticipate Customer Needs and Improve Customer Service
sponsored by Quiq
WHITE PAPER: Customer loyalty is a coveted concept, but hard to earn and even harder to keep. Despite the challenges associated with building customer loyalty, customers aren’t unreasonable; in fact, your consumers have a very definite set of expectations. Read on to learn how to anticipate customer needs and meet them as they happen.
Posted: 11 Aug 2020 | Published: 11 Aug 2020

Quiq

2020 Guide to Customer Messaging
sponsored by Twilio
EBOOK: This e-book is meant for organizations who wish to communicate relevant, personalized, and timely information through their customers’ preferred messaging channel: from arrival alerts to support chat and much more. Access it here to learn the best practices to help your business messaging exceed customer expectations.
Posted: 30 Jul 2020 | Published: 30 Jul 2020

Twilio

Using SMS and Email to Engage Your Customers in 2020
sponsored by Twilio
WHITE PAPER: Access this e-book to learn 6 SMS best practices as well as common SMS mistakes to avoid, companies already using SMS with email, and much more.
Posted: 29 Jul 2020 | Published: 29 Jul 2020

Twilio

Strategies for building customer engagement during COVID-19
sponsored by Twilio
EBOOK: Access this e-book to learn 5 strategies to build trust and engagement during emergencies and observe the role of technology in the era of remote working.
Posted: 29 Jul 2020 | Published: 29 Jul 2020

Twilio

Blueprint for Mobile Customer Notifications
sponsored by Twilio
WHITE PAPER: While people are ready and willing to receive notifications from the businesses they rely on, few businesses get this right. Read this white paper to learn how to send relevant notifications that will keep your customers engaged, happy, and ready to spend.
Posted: 28 Jul 2020 | Published: 28 Jul 2019

Twilio

The CX Balancing Act: Personalization Meets Respect for Customer Privacy.
sponsored by Verizon
RESOURCE: Access this resource to see what it takes for customer to share their data and discover the top 3 CX experiences a company should deliver in exchange for personal information.
Posted: 28 Jul 2020 | Published: 08 Apr 2020

Verizon

The Workers’ Experience
sponsored by Dell Technologies and Intel
ANALYST REPORT: In the search to uncover the facts about worker experiences across a broad range of global regions and industries, a survey commissioned by Dell points the way to greater work effectiveness and organizational competitiveness. Access this analyst report to discover the 9 key findings of the study.
Posted: 27 Jul 2020 | Published: 27 Jul 2020

Dell Technologies and Intel

Virtual Xperience20
sponsored by Genesys
RESOURCE: Be prepared to meet these challenges with 20 videos full of the insights, best practices, and effective technology needed to create the customer experiences your business depends on. Access it here.
Posted: 24 Jul 2020 | Published: 24 Jul 2020

Genesys

The Future of Enterprise Collaboration
sponsored by Intrado
WHITE PAPER: Access this white paper to read Rob Bellmar, Co-Present of Intrado Enterprise Collaboration speak about the biggest concerns around unified communications and discover how Intrado can help through 4 key dimensions.
Posted: 22 Jul 2020 | Published: 22 Jul 2020

Intrado

Intrado Guide: Creating Customer Personas
sponsored by Intrado
WHITE PAPER: While you may be familiar with customer segments, many are less familiar with customer personas. While a segment will list simple demographic information, personas are more in-depth pictures of clients: what their desires, needs, emotions and more are. Read on to learn how to cultivate and use customer personas.
Posted: 22 Jul 2020 | Published: 22 Jul 2020

Intrado

5 Rapid-response Digital Marketing Strategies to Win and Keep Customers
sponsored by Avanade
WHITE PAPER: As businesses struggle through a turbulent economy and more competition than ever, a comparatively easy way to gain customers and earn their loyalty is by improving the experience you offer. Read on to learn 5 quick ways you can augment and improve your strategy for better business results.
Posted: 22 Jul 2020 | Published: 22 Jul 2020

Avanade

Learn From Every Customer Conversation
sponsored by Noble Systems
WHITE PAPER: Access this white paper to learn 5 ways that customers benefit from Conversation Analytics and discover implementation best practices to follow for success.
Posted: 22 Jul 2020 | Published: 22 Jul 2020

Noble Systems

5 Things Better Connectivity Can Help You Achieve
sponsored by Verizon
RESOURCE: By 2025, the average connected person will interact with a connected device nearly 4,800 times per day—about once every 18 seconds. If your organization’s network is not amply prepared, you will be at risk of falling behind. Access this infographic for 5 business advantages of increasing connectivity and how they impact your bottom line.
Posted: 10 Jul 2020 | Published: 10 Jul 2020

Verizon

From SalesforceIQ to Freshsales: How CovalentCareers increased revenue by 100%
sponsored by Freshworks
CASE STUDY: Access this case study to learn 4 Freshsales features that eye care start up CovalentCareers is using to their advantage.
Posted: 30 Jun 2020 | Published: 30 Jun 2020

Freshworks

Customer Service and the Future of Work
sponsored by ServiceNow
WHITE PAPER: This 2020 IDC Perspective explores the interplay of customer and employee experience as a core component of digital transformation. It offers insight into a holistic strategy for improving customer service and thus customer experience (CX), including consumer expectations, the role of automation, and human-machine collaboration.
Posted: 26 Jun 2020 | Published: 01 Jan 2020

ServiceNow
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