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Customer Data Integration

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ALSO CALLED: CDI, Integration
DEFINITION: Customer data integration (CDI) is the process of consolidating and managing customer information from all available sources, including contact details, customer valuation data, and information gathered through interactions such as direct marketing. Properly conducted, CDI ensures that all relevant departments in the company have constant access to the most current and complete view of customer information  … 

Customer Data Integration definition sponsored by SearchDataManagement.com, powered by WhatIs.com an online computer dictionary
Customer Data Integration Reports
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Marketing Analytics Meets Artificial Intelligence
sponsored by SAS
RESOURCE: This checklist explores how AI can be used to enhance marketing analytics and to help companies both better understand their customers and deliver a great CX.
Posted: 15 Aug 2018 | Published: 31 Oct 2016

SAS

Automating Customer Feedback Analysis
sponsored by Luminoso
CASE STUDY: A financial services company used to review customer feedback manually, which was a slow and labor-intensive process. Review this case study to see how they used an analytics and automation tool to eliminate 100 hour of analytical labor and much more.
Posted: 09 Aug 2018 | Published: 09 Aug 2018

Luminoso

The State of Engagement: Insights on Engagement from 2,000 Global Consumers and Marketers
sponsored by Marketo
ANALYST REPORT: In this State of Engagement report, uncover findings from a survey of 1,100+ marketers and 1,000+ consumers that reveal how consumer engagement happens, and how success is measured.
Posted: 30 Jul 2018 | Published: 30 Jul 2018

Marketo

If They Can't Find It, They Can't Buy It: 12 Must-Have Query Types for E-Commerce Search
sponsored by Lucidworks
WHITE PAPER: A recent survey observing users' search functionality shopping experience found that if customers can't find the results they're searching for, it will result in a lost sale and a bad impression. Inside, uncover 12 must-have query types for e-commerce search to improve customer experiences.
Posted: 27 Jul 2018 | Published: 27 Jul 2018

Lucidworks

Fusion Head-Tail Analysis Reveals Why Users Leave
sponsored by Lucidworks
WHITE PAPER: Customers will likely jump to your competitor if they can't find exactly what they're looking for on your site. In this white paper, learn how head-tail analysis can uncover different search strategies and find the root cause of why customers are leaving.
Posted: 27 Jul 2018 | Published: 27 Jul 2018

Lucidworks

Search and Retail: What’s next for online retail and ecommerce
sponsored by Lucidworks
RESOURCE: As shoppers moved to online purchases, the industry followed and retailers started to deploy the kind of online storefronts we see today. Search has become the center of retail. Take a look inside to learn about new technologies, customer expectations and more.
Posted: 26 Jul 2018 | Published: 26 Jul 2018

Lucidworks

Fusion for Digital Commerce: Increase Revenue Per Visit with Omnichannel Search and Recommendations
sponsored by Lucidworks
RESOURCE: In this data sheet, find out how adding self-learning personalization and automatic A/B testing to your website can improve user experience so your customer gets the best possible results every time.
Posted: 26 Jul 2018 | Published: 26 Jul 2018

Lucidworks

Vegas.com Adds Search to Mobile and Desktop Sites, Making Sin City Planning Even Speedier
sponsored by Lucidworks
CASE STUDY: Find out how you can create a relevant, responsive, mobile search experiences for customers that reduce friction and increase conversions, much like Vegas.com was able to.
Posted: 25 Jul 2018 | Published: 25 Jul 2018

Lucidworks

Advanced Contact Center Reporting Conquers Digital Mess
sponsored by ShoreGroup
RESOURCE: In this blog, learn about the digital paydirt of customer data, and how advanced reporting for the modern contact center allows you to gain insights on customer interactions to provide better experiences.
Posted: 25 Jul 2018 | Published: 25 May 2018

ShoreGroup

How to Create an Amazon-Like Experience with Fusion
sponsored by Lucidworks
WHITE PAPER: In this white paper, find out how you can improve the experience on your website and compete with Amazon, by updating the user interface with all the same features.
Posted: 25 Jul 2018 | Published: 25 Jul 2018

Lucidworks

Webinar: Head-n-Tail Analysis in Fusion 4
sponsored by Lucidworks
VIDEO: Take a look at this webinar to hear from Chao Han, VP of Research at Lucidworks about how to understand Head-n-Tail analysis to provide better search results and a better experience for your customers.
Posted: 24 Jul 2018 | Premiered: 28 Mar 2018

Lucidworks

The 2018 Data Value Report
sponsored by SnapLogic UK Ltd
WHITE PAPER: Research indicates that while data might be a top priority for organizations worldwide, the majority of IT decision makers have not achieved the value they were looking for. Explore key findings from this research and the implications for data management in your organizations.
Posted: 19 Jul 2018 | Published: 19 Jul 2018

SnapLogic UK Ltd

Life Time Fitness Case Study: Data Management & Integration for Improved CX
sponsored by Informatica
CASE STUDY: Life Time Fitness struggled to integrate data from a variety of cloud and on-prem applications. In this case study, discover how Life Time Fitness used a data management platform to integrate data, keep data clean, and create personalized customer experiences for all members.
Posted: 12 Jul 2018 | Published: 31 Dec 2017

Informatica

AI & Automation: Turning data into insights
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, read more about the trends that are shaping the demand for AI and how organizations including healthcare service providers and F1 racing teams are leveraging technology on their own terms.
Posted: 10 Jul 2018 | Published: 11 Jul 2018

ComputerWeekly.com

TiVo Takes Customer-Centric Programming to New Heights
sponsored by Confluent
CASE STUDY: As TiVo has grown as an entertainment services provider, it has experienced issues of data accessibility and application complexity. In this case study, discover how TiVo improved data access and their customer experience by using a data streaming platform for reduced deployment times, increased scalability and more.
Posted: 05 Jul 2018 | Published: 05 Jul 2018

Confluent

Enforce a Zero Trust Security Model in Today's Hostile Environment
sponsored by Akamai Technologies
WHITE PAPER: Companies are pursuing digital transformation to improve customer value, operate with greater efficiency & agility, & increase innovation. As companies leverage new workflows, security has not kept pace, & cybercriminals are becoming more sophisticated. This white paper describes a security paradigm for today's environment: zero trust.
Posted: 22 Jun 2018 | Published: 22 Jun 2018

Akamai Technologies

I Have It Here Somewhere: The Challenges of Sales Content in a Millennial World
sponsored by Evernote
RESOURCE: CRM systems can track sales and call history, but it can't track the personal relationships team build with clients. With relationship selling at the core of sales techniques, find out how you can ensure sales reps have access to the content your customers want to hear.
Posted: 19 Jun 2018 | Published: 30 Dec 2016

Evernote

The 7 Agent Behaviors that Score Highest with Customers
sponsored by Convergys
ANALYST REPORT: This report identifies which agent behaviors are most effective at improving your frontline agent performance scores and 7 key findings for contact center leaders to help drive customer satisfaction.
Posted: 14 Jun 2018 | Published: 14 Jun 2018

Convergys

The Action Gap: What's Causing all the Disappointment in your Voice of the Customer Program and How to Fix it
sponsored by Convergys
RESOURCE: Today, most companies are failing to realize the payoff of their voice of the customer (VOC) investment. According to Forrester Research, VOC programs are still not taken seriously because they struggle to drive action and prove value. Keep reading to uncover 4 dimensions of your VOC program, the role of VOC software and more.
Posted: 13 Jun 2018 | Published: 13 Jun 2018

Convergys

5 Ways to Improve Customer Experience & Drive Growth Through Profitable Sales
sponsored by Oracle Corporation
EBOOK: If SMBs establish a robust customer experience strategy, they have a chance to level the playing field and compete with their larger competitors. Inside, learn about 5 ways SMBs can provide stellar customer experiences through consistent processes, integrated strategies, and omnichannel sales and marketing.
Posted: 08 Jun 2018 | Published: 08 Jun 2018

Oracle Corporation

Use an Advanced Analytics Architecture to Expand your Data Warehouse
sponsored by Micro Focus
VIDEO: Data lakes can get overwhelming, especially when you are dealing with mass amounts of data. In this demo, dive into a customer analytics use case that utilizes a unified analytics engine to create manageable graphs and tables to seamlessly integrate your data.
Posted: 06 Jun 2018 | Premiered: 31 May 2018

Micro Focus

The Keys to Email Delivery for App Developers & Product Managers
sponsored by SparkPost
WHITE PAPER: Find out why customer have increasingly come to expect smooth, cohesive experiences across devices and channels, and why email delivery is one of the top challenges for businesses trying to serve customers online.
Posted: 01 Jun 2018 | Published: 31 May 2018

SparkPost

Customer Experience Networks Go Where Omnichannel Retail Can't
sponsored by Axway
RESOURCE: What happens when customers, employees, business partners and suppliers can collaborate and co-innovate to deliver improved, more holistic shopping experiences? Learn more inside.
Posted: 31 May 2018 | Published: 29 Dec 2017

Axway

Using Analytics to Improve Customer Engagement
sponsored by SAS
RESEARCH CONTENT: This MIT Sloan Research Report details a statistical overview of the many competitive advantages organizations gain when prioritizing analytics for business insights. Learn about the challenges of using analytics, key trends and how to turn data into stronger customer engagement.
Posted: 19 Apr 2018 | Published: 31 Jan 2018

SAS

Creating a Positive Customer Experience with 15 Steps
sponsored by ConvergeOne
EGUIDE: Explore how Marathon Sports established a more customer-centric strategy, and learn about the role of a loyalty program and customer insights for improving customer experiences.
Posted: 09 May 2018 | Published: 09 May 2018

ConvergeOne
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