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Customer Data Integration

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ALSO CALLED: CDI, Integration
DEFINITION: Customer data integration (CDI) is the process of consolidating and managing customer information from all available sources, including contact details, customer valuation data, and information gathered through interactions such as direct marketing. Properly conducted, CDI ensures that all relevant departments in the company have constant access to the most current and complete view of customer information  … 

Customer Data Integration definition sponsored by SearchDataManagement.com, powered by WhatIs.com an online computer dictionary
Customer Data Integration Reports
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Data as a Feature: Turning Data into Your Product's Most Potent Asset
sponsored by TIBCO
EBOOK: With data bombarding consumers and businesses from all angles, product managers face the unique challenge of turning their data from a burden into a benefit. In this e-book, uncover why treating data as a feature in product development is essential to creating a memorable CX and business success.
Posted: 25 Jan 2019 | Published: 31 Jan 2018

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TIBCO

A Guide to Salesforce Integration: 8 High-Impact Integrations
sponsored by TIBCO
WHITE PAPER: Reaching your goals in the digital age requires a solid customer data integration strategy. In this white paper, uncover 8 high-impact integration strategies involving Salesforce CRM—and learn how to achieve digital success with customer data integration.
Posted: 23 Jan 2019 | Published: 31 Oct 2018

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TIBCO

The Definitive Guide to Integrating HubSpot with Your CRM
sponsored by TIBCO
WHITE PAPER: Digital businesses run on cloud applications and automated business processes to engage employees and customers alike. In this white paper, gain the technical insight necessary to integrate HubSpot's marketing automation system with your current CRM software, and discover the benefits of integrating your customer data with help from TIBCO Cloud.
Posted: 23 Jan 2019 | Published: 20 Nov 2018

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TIBCO

10 Best Practices for Integrating Your Customer Data
sponsored by TIBCO
WHITE PAPER: In this white paper, learn how to leverage customer information with 10 best practices from industry experts. Download now to learn more about how the following best practices can help you not only better understand your current customers, but target larger audiences with increased accuracy.
Posted: 22 Jan 2019 | Published: 31 Oct 2018

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TIBCO

Managing Customer Data in the GDPR Era
sponsored by GearsDesign
EGUIDE: Download this expert guide to learn more about why enterprises need to train agents on how to properly process incoming customer requests to delete or reduce customer data, while maintaining GDPR compliance.
Posted: 17 Jan 2019 | Published: 17 Jan 2019

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GearsDesign

The Essential Guide to Salesforce PII for Retail
sponsored by GearsDesign
WHITE PAPER: Download this white paper to learn how customer behavior can expose retailers to compliance risk, despite all the security systems deployed and training conducted. Find out how agents can protect customers' personal identifiable information in Salesforce, with customized deployment with policies and encrypted fields.
Posted: 11 Jan 2019 | Published: 11 Jan 2019

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GearsDesign

CX Program Success: Understanding the REAL Role of VOC Software
sponsored by Concentrix
EBOOK: Many CX pros have incorrect or misaligned expectations on what VOC software will achieve for a business and/or are overwhelmed when it comes to detailing requirements for their software needs. This isn't helped by the sea of vendors and software products overwhelming the market. Read this eBook to learn how to get the most out of VOC.
Posted: 17 Dec 2018 | Published: 30 Nov 2018

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Concentrix

How to Make Every Survey a Top Customer Experience
sponsored by Concentrix
WHITE PAPER: Read this white paper to learn the 4 elements of a brand-building survey program. When you put these 4 pieces in place, your surveys can become powerful experiences that deepen – rather than damage – your customer's relationship with your brand.
Posted: 17 Dec 2018 | Published: 30 Nov 2018

TOPICS: 
Concentrix

Proactively Responding to the Mobile Shift to Deliver a Better CX
sponsored by West IP Communications
ANALYST REPORT: Digital disruption is changing the market as we know it forever. Businesses can find solace in this, though, as the increasing use and reliance on mobile devices delivers us valuable insights into improving CX. Read this white paper to find out how.
Posted: 17 Dec 2018 | Published: 30 Nov 2018

TOPICS: 
West IP Communications

Transforming Customer Support with Artificial Intelligence Capabilities
sponsored by Zendesk
RESOURCE CENTER: Download this e-guide to learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions. You'll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action.
Posted: 07 Dec 2018 | Published: 07 Dec 2018

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Zendesk

Lessons from the Front Lines: Making ABM Work for You
sponsored by TechTarget
PRESENTATION: This presentation draws on TechTarget's experience supporting 300+ ABM implementations to help marketers break down the complexities of Account-based marketing and simplify execution. Read on to understand best practices and lessons learned based on real life customer use cases.
Posted: 27 Nov 2018 | Published: 31 Mar 2017

TOPICS: 
TechTarget

The Only Advanced Salesforce Integrations Book You'll Ever Need
sponsored by Workato
EBOOK: In this e-book, find out why you need a platform that helps you innovate faster than ever to create value for your business and new experiences for your customers. Continue reading to explore a broad overview of the most popular Salesforce integration scenarios in accounting, project management, customer support, and marketing.
Posted: 20 Nov 2018 | Published: 20 Nov 2018

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Workato

How the Digital-Native Enterprise Is Winning the Future, Now
sponsored by ServiceNow
ANALYST REPORT: Digital transformation has progressed to where it is now an existential concern for many enterprises. This IDC Perspective illustrates what a digital native enterprise looks like and can achieve, and highlights key takeaways and 3 core characteristics.
Posted: 24 Oct 2018 | Published: 24 Oct 2018

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ServiceNow

If They Can't Find It, They Can't Buy It: 12 Must-Have Query Types for E-Commerce Search
sponsored by Lucidworks
WHITE PAPER: A recent survey observing users' search functionality shopping experience found that if customers can't find the results they're searching for, it will result in a lost sale and a bad impression. Inside, uncover 12 must-have query types for e-commerce search to improve customer experiences.
Posted: 27 Jul 2018 | Published: 27 Jul 2018

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Lucidworks

Fusion Head-Tail Analysis Reveals Why Users Leave
sponsored by Lucidworks
WHITE PAPER: Customers will likely jump to your competitor if they can't find exactly what they're looking for on your site. In this white paper, learn how head-tail analysis can uncover different search strategies and find the root cause of why customers are leaving.
Posted: 27 Jul 2018 | Published: 27 Jul 2018

TOPICS: 
Lucidworks

Search and Retail: What’s next for online retail and ecommerce
sponsored by Lucidworks
RESOURCE: As shoppers moved to online purchases, the industry followed and retailers started to deploy the kind of online storefronts we see today. Search has become the center of retail. Take a look inside to learn about new technologies, customer expectations and more.
Posted: 26 Jul 2018 | Published: 26 Jul 2018

TOPICS: 
Lucidworks

Fusion for Digital Commerce: Increase Revenue Per Visit with Omnichannel Search and Recommendations
sponsored by Lucidworks
RESOURCE: In this data sheet, find out how adding self-learning personalization and automatic A/B testing to your website can improve user experience so your customer gets the best possible results every time.
Posted: 26 Jul 2018 | Published: 26 Jul 2018

TOPICS: 
Lucidworks

Vegas.com Adds Search to Mobile and Desktop Sites, Making Sin City Planning Even Speedier
sponsored by Lucidworks
CASE STUDY: Find out how you can create a relevant, responsive, mobile search experiences for customers that reduce friction and increase conversions, much like Vegas.com was able to.
Posted: 25 Jul 2018 | Published: 25 Jul 2018

TOPICS: 
Lucidworks

How to Create an Amazon-Like Experience with Fusion
sponsored by Lucidworks
WHITE PAPER: In this white paper, find out how you can improve the experience on your website and compete with Amazon, by updating the user interface with all the same features.
Posted: 25 Jul 2018 | Published: 25 Jul 2018

TOPICS: 
Lucidworks

Webinar: Head-n-Tail Analysis in Fusion 4
sponsored by Lucidworks
VIDEO: Take a look at this webinar to hear from Chao Han, VP of Research at Lucidworks about how to understand Head-n-Tail analysis to provide better search results and a better experience for your customers.
Posted: 24 Jul 2018 | Premiered: 28 Mar 2018

TOPICS: 
Lucidworks

AI & Automation: Turning data into insights
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, read more about the trends that are shaping the demand for AI and how organizations including healthcare service providers and F1 racing teams are leveraging technology on their own terms.
Posted: 10 Jul 2018 | Published: 11 Jul 2018

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ComputerWeekly.com

TiVo Takes Customer-Centric Programming to New Heights
sponsored by Confluent
CASE STUDY: As TiVo has grown as an entertainment services provider, it has experienced issues of data accessibility and application complexity. In this case study, discover how TiVo improved data access and their customer experience by using a data streaming platform for reduced deployment times, increased scalability and more.
Posted: 05 Jul 2018 | Published: 05 Jul 2018

TOPICS: 
Confluent

Enforce a Zero Trust Security Model in Today's Hostile Environment
sponsored by Akamai Technologies
WHITE PAPER: Companies are pursuing digital transformation to improve customer value, operate with greater efficiency & agility, & increase innovation. As companies leverage new workflows, security has not kept pace, & cybercriminals are becoming more sophisticated. This white paper describes a security paradigm for today's environment: zero trust.
Posted: 22 Jun 2018 | Published: 22 Jun 2018

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Akamai Technologies

Using Analytics to Improve Customer Engagement
sponsored by SAS
RESEARCH CONTENT: This MIT Sloan Research Report details a statistical overview of the many competitive advantages organizations gain when prioritizing analytics for business insights. Learn about the challenges of using analytics, key trends and how to turn data into stronger customer engagement.
Posted: 19 Apr 2018 | Published: 31 Jan 2018

TOPICS: 
SAS

Creating a Positive Customer Experience with 15 Steps
sponsored by ConvergeOne
EGUIDE: Explore how Marathon Sports established a more customer-centric strategy, and learn about the role of a loyalty program and customer insights for improving customer experiences.
Posted: 09 May 2018 | Published: 09 May 2018

TOPICS: 
ConvergeOne
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