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Customer Satisfaction

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ALSO CALLED: User Satisfaction
DEFINITION: A qualitative measure of performance as defined by customers, which meet their basic requirements and standards.
Customer Satisfaction Multimedia (View All Report Types)
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Transforming Customer Experience in Financial Services
sponsored by Appian
WEBCAST: In this webinar, Appian thought leaders Michael Heffner and Todd Marthaler discuss why some financial institutions struggle to create personalized experiences that drive satisfaction and how new technologies can help leverage existing investments while modernizing contact center CX.
Posted: 05 Nov 2019 | Premiered: Nov 5, 2019

Appian

Transforming Customer Experience in Life Sciences
sponsored by Appian
WEBCAST: Life Sciences organizations have complex environments filled with stringent and continually changing regulations but are still expected to provide customers with simpler processes and personalized experiences. Watch this webinar to learn why life sciences organizations struggle to provide an enjoyable CX, and how to prevent that.
Posted: 05 Nov 2019 | Premiered: Nov 4, 2019

Appian

The Appian Intelligent Contact Center
sponsored by Appian
WEBCAST: Watch this webinar to learn how leading organizations are transforming their CX with a unified customer view, universal agents, and seamless customer engagement to deliver the CX modern customers expect.
Posted: 04 Nov 2019 | Premiered: Nov 4, 2019

Appian

Pitching to Win: Creating Successful Proposal Presentations
sponsored by Upland Qvidian
WEBCAST: Proposal presentations are a critical factor in winning deals - it’s your chance to connect with your buyer in a way that a 2-dimensional proposal can’t. Watch this on-demand webinar with Susan Hanning of Strategic Proposals, where she walks through top tips to make your presentations engaging, compelling and memorable.
Posted: 29 Oct 2019 | Premiered: Oct 29, 2019

Upland Qvidian

The Winning Case for Voice of the Customer Programs
sponsored by Upland RO Innovation
WEBCAST: Any business that hopes to succeed and thrive in the modern world will need an always-growing understanding of their customers—to hear what they are asking for before they even ask. Watch this webinar to discover why your organization should leverage Voice of the Customer programs—and how to easily implement them.
Posted: 24 Oct 2019 | Premiered: Oct 24, 2019

Upland RO Innovation

Adobe Customer Intelligence
sponsored by Adobe Inc
VIDEO: Watch this video to learn how today’s brands are making use of the Adobe Analytics Cloud to encourage multi-channel data analytics and improve organizational customer intelligence.
Posted: 07 Oct 2019 | Premiered: 07 Oct 2019

Adobe Inc

Adjacency Secret to Product Innovation
sponsored by Rightpoint
VIDEO: View this video to discover the importance of adjacency in product innovation, and discuss the 5 secret ingredients to adjacent innovation in a digital world.
Posted: 04 Oct 2019 | Premiered: 04 Oct 2019

Rightpoint

CX Technology Could vs. Should
sponsored by Avtex
WEBCAST: The customer experience (CX) marketplace is getting increasingly crowded as the practice becomes more popular (and necessary.) But, are all CX offerings really created equally? Watch this webinar for help bucketing the myriad of CX solutions into 5 separate groups, so you can better decide which type will deliver the results you need.
Posted: 03 Oct 2019 | Premiered: Oct 3, 2019

Avtex

5 Competencies You Need For CX Innovation
sponsored by Avtex
WEBCAST: The most effective counter to a consumer culture that bases decisions largely on price is developing a customer experience (CX) that truly differentiates your brand from other market noise. In order to deliver an innovative CX, there are 5 keys that you will want to master—watch this webinar to find out what they are and how you can get started.
Posted: 03 Oct 2019 | Premiered: Oct 3, 2019

Avtex

CX Technology Could vs. Should
sponsored by Avtex
WEBCAST: Begin with your own customer experience definition—watch this webinar to learn how to define your CX needs and then choose the tool that will deliver you the best return.
Posted: 02 Oct 2019 | Premiered: Oct 2, 2019

Avtex

CX Design is More than Just Journey Mapping
sponsored by Avtex
VIDEO: View this webinar from Avtex to discover 7 key topics impacting the success of your CX strategy, and learn how optimizing them can lead to better customer experiences.
Posted: 02 Oct 2019 | Premiered: 25 Jul 2018

Avtex

How Veeam Uses Priority Engine to Evolve Their ABM Sales Motions
sponsored by TechTarget
VIDEO: In this video series from TechTarget's Worldwide ROI Summit London 2019, Jonathan Ridley, Enterprise Marketing Manager UKI at Veeam Software, describes how Veeam Software uses purchase intent insight to identify and prioritize their most active accounts.
Posted: 01 Oct 2019 | Premiered: 01 Oct 2019

TechTarget

How AppNeta Drives Growth with Priority Engine
sponsored by TechTarget
VIDEO: View this webinar to hear VP of Marketing, Amanda Bohne, describe how Priority Engine helps AppNeta drive leads and create tailored nurture streams and messaging.
Posted: 01 Oct 2019 | Premiered: 01 Oct 2019

TechTarget

Navigating the CX Technology Landscape
sponsored by Avtex
VIDEO: View this webinar to review a number of trends impacting the CX technology landscape, and uncover everything you need to know about navigating its changes.
Posted: 30 Sep 2019 | Premiered: 04 Jul 2018

Avtex

Embedding CX Design into an Organization
sponsored by Avtex
VIDEO: View this webinar to uncover how to embed CX design into your organization. Uncover the benefits of embedded CX, and discover everything you need to get started with your embedded CX design project.
Posted: 30 Sep 2019 | Premiered: 25 Jul 2018

Avtex

CX Technology Could vs. Should
sponsored by Avtex
VIDEO: View this webinar to uncover what your organization should be doing with CX technology. Inside, you'll glean expert insight into today's current CX landscape. Review 4 considerations to take into account when contemplating a CX platform investment, and unlock tips for basing your platform decision.
Posted: 27 Sep 2019 | Premiered: 18 Oct 2018

Avtex

Improving Customer Experience Through Enhanced Employee Experience
sponsored by Avtex
WEBCAST: View this webinar from Avtex to discover the direct impact your employee satisfaction has on customer experiences. Review strategies for improving contact center agent efficiency and satisfaction, and uncover the benefits of integrating contact center and CRM platforms.
Posted: 26 Sep 2019 | Premiered: Apr 4, 2018

Avtex

AI Now: Transforming Customer Experience Today
sponsored by Talkdesk
WEBCAST: There's no debate that AI will transform how businesses approach customer experience (CX) going forward—but, how will it impact the human workforce in contact centers? Watch this webinar to find out what impact AI contact agents will have on the customer journey, and how businesses can best prepare for these seemingly inevitable transformations.
Posted: 30 Aug 2019 | Premiered: Aug 30, 2019

Talkdesk

What Service Desk and Support Center Managers Should Know About AI
sponsored by Symphony SummitAI
WEBCAST: AI and automation have a lot to offer the service desk and support industries—watch this webinar to learn what you may want to know about AI, if you're looking to optimize the customer support experience.
Posted: 28 Aug 2019 | Premiered: Aug 28, 2019

Symphony SummitAI

The Secret Recipe: Transforming Best-In-Class Contact Centers
sponsored by Talkdesk
WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.
Posted: 27 Aug 2019 | Premiered: Aug 27, 2019

Talkdesk

How CXone Empowers Contact Center Managers
sponsored by NICE inContact
VIDEO: View this brief video to discover how NICE CXone can help contact center management easily monitor and quickly respond to customer queries while driving agent performance, and decide if CXone is right for your organization.
Posted: 15 Aug 2019 | Premiered: 15 Aug 2019

NICE inContact

How CXone Empowers Contact Center Agents
sponsored by NICE inContact
VIDEO: View this brief video to learn how NICE CXone can help your contact center reduce training time, improve agent retention, and streamline true omnichannel interaction.
Posted: 15 Aug 2019 | Premiered: 15 Aug 2019

NICE inContact

The Appian Intelligent Contact Center Platform
sponsored by Appian
VIDEO: In this video, learn how an intelligent contact center platform from Appian can help your organization achieve a 60% increase in customer satisfaction and average cost savings of over 40%. Review Appian product features, and decide if an intelligent contact center is right for you.
Posted: 02 May 2019 | Premiered: 02 May 2019

Appian

The New Reality for Customer Engagement
sponsored by Appian
WEBCAST: If your customer engagement center is perceived internally as a point of cost and not profit, then it's time for a change, and that doesn't mean just chat bots. Watch this webinar presented by Forrester for a discussion on overcoming the omnichannel customer service challenge by making use of an intelligence contact center platform.
Posted: 01 May 2019 | Premiered: Dec 31, 2018

Appian

Build Your Digital Transformation Strategy on a next Generation Technology Foundation
sponsored by Dropbox
WEBCAST: According to a Forrester Digital Process Automation Survey, nearly two-thirds of correspondents are transforming their whole business strategy rather than just operational efficiency. Watch this webinar to learn how to think big picture with your digital transformation - your customers will thank you.
Posted: 17 Apr 2019 | Premiered: Dec 31, 2018

Dropbox
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