All resources sponsored by:

Zendesk

14 Matches
Customer Experience Trends Report 2019
sponsored by Zendesk
RESEARCH CONTENT:In this research report, uncover how 45,000 businesses around the world are tackling customer support related issues with the incorporation of new technology, and learn how AI, analytics, omnichannel support are influencing the success of customer support related experiences.
Posted: 28 Mar 2019 | Published: 28 Mar 2019
Get This Now


Customer Experience Trends 2019
sponsored by Zendesk
EGUIDE:How can you make sure your customer support team is keeping up with the top technological trends in the industry? In this how-to guide, uncover current leading customer support technology trends, and explore the steps you need to take in order to implement them successfully.
Posted: 27 Mar 2019 | Published: 27 Mar 2019
Get This Now


How Established Companies Win with Digital Transformation
sponsored by Zendesk
EGUIDE:In this guide, explore how enterprise companies the early stages of their digital transformation can better understand the next steps of their digital transformation journey, and uncover what separates customer experience leaders from the rest of the pack.
Posted: 25 Mar 2019 | Published: 25 Mar 2019
Get This Now


Deliveroo : A Zendesk Success Story
sponsored by Zendesk
CASE STUDY:In this video, explore how food delivery service, Deliveroo, uses Zendesk Support to maintain operational efficiency, improve CX, and deliver positive employee experiences.
Posted: 25 Mar 2019 | Published: 25 Mar 2019
Get This Now


Zendesk + Lonely Planet: A Customer Support Success Story
sponsored by Zendesk
CASE STUDY:In this case study, explore how travel guide book publisher, Lonely Planet, used Zendesk to engage customers across multiple channels, keep content up-to-date, and build a community of lasting relationships.
Posted: 25 Mar 2019 | Published: 25 Mar 2019
Get This Now


What's Good? Customer Satisfaction Surveys in Zendesk Support
sponsored by Zendesk
VIDEO:In this video, learn about Customer Satisfaction (CSAT) Surveys in Zendesk Support, and find out how to use customer surveys to innovate your customer experience.
Posted: 25 Mar 2019 | Premiered: 25 Mar 2019
Get This Now


Streamlining Customer Service with In-App Support Solutions
sponsored by Zendesk
WHITE PAPER:The appeal of mobile-based shopping is ultimately the convenience factor - so consumers expect an equally convenient customer service experience. So, how do you meet these modern omnichannel consumer demands? Read this white paper to find out.
Posted: 22 Mar 2019 | Published: 31 Dec 2018
Get This Now

TOPICS:  CRM | Mobile CRM

A Retailer's Guide to Getting Omnichannel Customer Service Right
sponsored by Zendesk
WHITE PAPER:The key is here consistency - less handing around customers from department to department and more knowing what they need before they even ask. This is what omnichannel customer service is about. Read this white paper for more information.
Posted: 22 Mar 2019 | Published: 31 Dec 2018
Get This Now

TOPICS:  CRM

How Companies Transform Their Customer Experience in the Age of the Customer
sponsored by Zendesk
WHITE PAPER:Inside, find out how brands like Uber, Peloton, and Stanley Black & Decker were able to transform their customer experiences. Learn about the importance of tailoring CRM tools to create unique experiences that are honest and data-driven.
Posted: 31 Oct 2018 | Published: 31 Oct 2018
Get This Now


Building A Best-In-Class Customer Self-Service Experience
sponsored by Zendesk
WHITE PAPER:Customers increasingly prefer self-service. Building a best-in-class customer self-service experience requires solid knowledge management practices. Read this resource to learn more about how to improve knowledge management practices within your organization.
Posted: 30 Oct 2018 | Published: 30 Oct 2018
Get This Now


The How-To Guide To Omnichannel Support
sponsored by Zendesk
WHITE PAPER:Omnichannel customer support platforms allow businesses with the flexibility that they need in order to make their customer service more efficient. Read this report to learn how to properly implement a self-service customer support strategy within your organization.
Posted: 26 Oct 2018 | Published: 26 Oct 2018
Get This Now


Your Guide to Omnichannel Customer Support
sponsored by Zendesk
WHITE PAPER:The customer determines the best way to engage with your company based on their needs and preferences. So how can you anticipate which channels a customer will need or want? Learn what omnichannel support entails, how a strategy can benefit your business, what factors are driving channel preferences, and more.
Posted: 30 Oct 2017 | Published: 30 Oct 2017
Get This Now


Predicting Customer Satisfaction Helps Prioritize Interactions and Prevent Churn: Using predictive analytics for better CX
sponsored by Zendesk
WHITE PAPER:In this white paper, explore how customer service teams are improving customer experiences with predictive analytics, and explore how Zendesk is already incorporating predictive analytics and machine learning into their upcoming CRM software.
Posted: 17 Jul 2017 | Published: 03 Feb 2016
Get This Now


Transforming Customer Support with Artificial Intelligence Capabilities
sponsored by Zendesk
RESOURCE CENTER:Download this e-guide to learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions. You'll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action.
Posted: 07 Dec 2018 | Published: 07 Dec 2018
Get This Now


14 Matches
Page: 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2019, TechTarget | Read our Privacy Statement