All resources sponsored by:

Zendesk

14 Matches
Futurum report: How investing in the right digital solution improves CX
sponsored by Zendesk
BLOG:Access this report to learn why enterprises are investing in CX, challenges with current CX investments, how to address CX pain points, and more.
Posted: 27 Jul 2021 | Published: 27 Jul 2021
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TOPICS:  .NET

Understanding Enterprise Chatbots: Why and how to use them for Support
sponsored by Zendesk
BLOG:When should and shouldn't enterprise chatbots be deployed for organizations? Access this resource to learn.
Posted: 27 Jul 2021 | Published: 27 Jul 2021
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TOPICS:  .NET

Faster, Better, Stronger-how Smart uses of Tech make all the Difference in CX
sponsored by Zendesk
BLOG:How are CX leaders using technology to fuel top-performing customer experiences?Access this resource to learn.
Posted: 27 Jul 2021 | Published: 27 Jul 2021
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TOPICS:  .NET

8 Great FAQ page Examples and how to Create your Own
sponsored by Zendesk
WHITE PAPER:According to a 2021 CX Trends Report, 68% percent of support agents feel overwhelmed by the increased volume of customer requests. Luckily, self-service approaches—like FAQ pages customers can navigate by themselves—are quick to implement, affordable, and lower request volume. Explore 8 great FAQ page examples and learn how to create your own here.
Posted: 23 Jul 2021 | Published: 23 Jul 2021
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TOPICS:  .NET

Let’s get conversational: 9 ways to transform your CX with messaging
sponsored by Zendesk
WHITE PAPER:This paper presents 9 ways you can leverage a modern messaging platform like Sunshine Conversations to go beyond support and transform your customer experience.
Posted: 22 Jul 2021 | Published: 22 Jul 2021
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TOPICS:  .NET

Customer Self-service: what it is, why it’s Important, and how to get it Right
sponsored by Zendesk
BLOG:Customer self-service empowers customers to solve their own problems. And self-sufficient customers are happier customers. Learn about customer self-service, why it’s important, and how to get it right in this blog post.
Posted: 22 Jul 2021 | Published: 22 Jul 2021
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TOPICS:  .NET

Big questions, big answers: What’s top of mind for CX leaders in 2021
sponsored by Zendesk
BLOG:Post-pandemic, many organizations are trying to figure out their next steps. Explore 3 key lessons for running a business after COVID-19, and why it's so important to build resilience into your systems and social capital within your workplace, in this blog post.
Posted: 14 Jul 2021 | Published: 14 Jul 2021
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TOPICS:  .NET

CX is at a digital tipping point—here’s what IT leaders can prepare for
sponsored by Zendesk
BLOG:As companies broaden CX technology investments, IT leaders are in a unique position to drive customer service forward. Explore their changing role in CX, and how they can properly prepare, in this blog post.
Posted: 14 Jul 2021 | Published: 14 Jul 2021
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TOPICS:  .NET

Three ways an AI-powered knowledge base changes the game
sponsored by Zendesk
BLOG:Why have AI-powered knowledge bases become vital to providing high-quality customer service? Explore a few key reasons in this blog post.
Posted: 13 Jul 2021 | Published: 13 Jul 2021
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TOPICS:  .NET

How To Navigate The Lasting Impacts Of COVID-19 On Customer Support
sponsored by Zendesk
WHITE PAPER:Access this report to learn about current trends in customer service, and how the changing landscape is impacting businesses worldwide.
Posted: 02 Jul 2021 | Published: 02 Jul 2021
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TOPICS:  .NET

How 8 Companies Deliver Exceptional Customer Experience At Scale
sponsored by Zendesk
WHITE PAPER:In this downloadable guide, explore some the use cases of companies all over the world who have streamlined support operations and improved ROI with Zendesk. Hear from support leaders at Stanley Black and Decker, Uber, Instacart, Airbnb, Mediaocean, and more.
Posted: 01 Jul 2021 | Published: 01 Jul 2021
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TOPICS:  .NET

Addressing Customer Experience From The CIO Perspective
sponsored by Zendesk
BLOG:IT provides the core foundation that all good customer experiences are built upon, and they’ll continue to play an important role as companies focus on delivering digital experiences. Get insight on how to address the customer experience from a CIO perspective in this article
Posted: 30 Jun 2021 | Published: 30 Jun 2021
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TOPICS:  .NET

Redefining Cx For A New Era
sponsored by Zendesk
RESOURCE:In this trend report, Zendesk shares findings from their recent survey of more than 90,000 companies across 175 countries, and looks at what separates companies that excel at CX from everyone else. Learn more about the impacts of COVID-19 on customer expectations, and the key trends that will redefine CX going forward, in this report.
Posted: 29 Jun 2021 | Published: 29 Jun 2021
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TOPICS:  .NET

Transforming Customer Support with Artificial Intelligence Capabilities
sponsored by Zendesk
RESOURCE CENTER:Download this e-guide to learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions. You'll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action.
Posted: 07 Dec 2018 | Published: 07 Dec 2018
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