All resources sponsored by:

Zendesk

25 Matches
Transforming Customer Support with Artificial Intelligence Capabilities
sponsored by Zendesk
RESOURCE CENTER:Download this e-guide to learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions. You'll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action.
Posted: 07 Dec 2018 | Published: 07 Dec 2018
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Customer Service Metrics That Matter
sponsored by Zendesk
WHITE PAPER:Customer service metrics help to track performance in your primary customer service mission – but you'll need data to be successful. Download this white paper to explore a defined path through all the data and uncover expert advice about how to best use the metrics found to be essential for managing your support operations.
Posted: 30 Nov 2018 | Published: 30 Nov 2018
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Cultivating Customer Loyalty
sponsored by Zendesk
WHITE PAPER:Innovation in customer service, as well as customer experience, always means one thing: advancing our respectful understanding of customer as human beings. So, what's the best ways to cultivate customer loyalty? Download this white paper for some answers, and explore research findings on customers and their decision-making processes.
Posted: 30 Nov 2018 | Published: 30 Nov 2018
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Sharing Identity to Foster Customer Loyalty
sponsored by Zendesk
WHITE PAPER:What's the secret to earning loyal customers? Download this white paper for key takeaways from the research conducted by Dr. Tony Hockley of the London School of Economics and Political Science about the interplay of loyalty and identity.
Posted: 30 Nov 2018 | Published: 30 Nov 2018
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Structuring your customer support organization
sponsored by Zendesk
WHITE PAPER:In order to quickly scale, customer service organizations must be organized by teams, tiers, and roles. Read this white paper to discover Zendesk's 3 suggestions for structuring your customer support organization.
Posted: 28 Nov 2018 | Published: 28 Nov 2018
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Fairness in the Customer Relationship
sponsored by Zendesk
EBOOK:Download this e-book to find out why the care, efficiency, and thoughtfulness that companies put in customer interactions can ultimately leave a longer-lasting impression than whether or not a customer gets their desired outcome in a conflict.
Posted: 28 Nov 2018 | Published: 28 Nov 2018
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Leverage Your Entire Team to Create the Best Self-Service Content
sponsored by Zendesk
WHITE PAPER:Download this white paper to learn about Zendesk's article lifecycle management tool designed to simplify the publishing processes from writing and reviewing, to approving and sharing.
Posted: 27 Nov 2018 | Published: 27 Nov 2018
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Tips for Providing Great Customer Service on Twitter
sponsored by Zendesk
WHITE PAPER:Download this white paper to learn about Twitter's evolving role as an interface for company-customer relations and how organizations can take advantage of the platform's key features to advance the work of customer service teams.
Posted: 27 Nov 2018 | Published: 27 Nov 2018
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Customer Self-Service: Building Your Knowledge Base on a Solid Foundation You Didn't Realize was Already There
sponsored by Zendesk
WHITE PAPER:Download this white paper to find out how and why the start of a new chapter for your business is a great time to scale your customer service in a smart way and uncover 5 myths and realities of building a knowledge base for your customer self-service operation.
Posted: 26 Nov 2018 | Published: 26 Nov 2018
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Customer Service 2020
sponsored by Zendesk
RESEARCH CONTENT:Organizations realize that customer experience management will be a major key to success in the future. Read this resource to learn about how technologies such as AI-powered bots and IoT will play a major role in customer experience management in the future.
Posted: 03 Nov 2018 | Published: 03 Nov 2018
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Meeting the Fresh Demands of Omnichannel Customers
sponsored by Zendesk
RESEARCH CONTENT:Customers want fast and convenient service, as well as the ability to call, email, or DM for customer service help. Read this resource to learn how to adopt an omnichannel customer support strategy and provide excellent customer service.
Posted: 02 Nov 2018 | Published: 31 Dec 2016
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Omnichannel Support Made Easy With Zendesk
sponsored by Zendesk
RESOURCE:For many businesses, keeping up with evolving customer expectations can be difficult. In research conducted by Loudhouse, customers are less patient and expect more from their customer service than they did 3 years ago. Read this resource to learn more about how to evolve with customer service expectations.
Posted: 01 Nov 2018 | Published: 01 Nov 2018
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Better Customer Experiences With Omnichannel Engagement
sponsored by Zendesk
RESEARCH CONTENT:Customers have many different communication channels at their disposal for customer service. For example, customers may use social media, chatbots, live chat, email, phone, etc. for customer service help. Read this report to learn about how consumer's expectations have changed over the past 3 years and the necessity of omnichannel customer support.
Posted: 01 Nov 2018 | Published: 01 Nov 2018
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How Companies Transform Their Customer Experience in the Age of the Customer
sponsored by Zendesk
CASE STUDY:Inside, find out how brands like Uber, Peloton, and Stanley Black & Decker were able to transform their customer experiences. Learn about the importance of tailoring CRM tools to create unique experiences that are honest and data-driven.
Posted: 31 Oct 2018 | Published: 31 Oct 2018
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How Live Chat Helps Businesses And Consumers
sponsored by Zendesk
RESOURCE:Most customers now expect a live chat to be available to them when they come into contact with a brand's website. Read this resource to learn more about these 5 benefits and how you can implement live chat into your organization's customer support strategy.
Posted: 30 Oct 2018 | Published: 30 Oct 2018
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Building A Best-In-Class Customer Self-Service Experience
sponsored by Zendesk
RESOURCE:Customers increasingly prefer self-service. Building a best-in-class customer self-service experience requires solid knowledge management practices. Read this resource to learn more about how to improve knowledge management practices within your organization.
Posted: 30 Oct 2018 | Published: 30 Oct 2018
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Zendesk Customer Experience Guide
sponsored by Zendesk
RESOURCE:Companies used to model their customer service around a funnel and thought of their customer service processes as a very linear progression. However, today customer service is far more complicated and unpredictable. Read this resource for more information on how to provide the highest quality customer experience possible within your organization.
Posted: 29 Oct 2018 | Published: 29 Oct 2018
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6 Tips for Building a Thriving Contact Center
sponsored by Zendesk
WHITE PAPER:This white paper highlights the key reasons you need a contact center to increase customer satisfaction, reduce costs, and grow your business community. Learn more about the 6 tips for building a thriving contact center.
Posted: 29 Oct 2018 | Published: 29 Oct 2018
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The How-To Guide To Omnichannel Support
sponsored by Zendesk
WHITE PAPER:Omnichannel customer support platforms allow businesses with the flexibility that they need in order to make their customer service more efficient. Read this report to learn how to properly implement a self-service customer support strategy within your organization.
Posted: 26 Oct 2018 | Published: 26 Oct 2018
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The ROI Case for Omnichannel Support
sponsored by Zendesk
WHITE PAPER:Customer expectations have never been higher, and by taking an omnichannel approach to support, businesses are aiming to meet these expectations. Inside, discover key findings about omnichannel support, and how companies can focus on customer needs and preferences, regardless of which channel they use to contact support.
Posted: 26 Oct 2018 | Published: 26 Oct 2018
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How Fast-Growing Digital Natives Can Innovate and Scale
sponsored by Zendesk
WHITE PAPER:This guide can help support teams that have already mastered the digital landscape (digital natives) understand the best next steps based on their unique profiles and to help them benchmark against their peers. You can also explore top recommendations for improving how digital natives engage with customers.
Posted: 25 Oct 2018 | Published: 25 Oct 2018
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Why Omnichannel Customer Support is No Fairytale
sponsored by Zendesk
WHITE PAPER:Omnichannel is how you can meet your customers where they are, wherever they are. In this white paper, explore 5 common misconceptions about omnichannel support, and find out why it's a must-have.
Posted: 25 Oct 2018 | Published: 25 Oct 2018
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How Established Companies Win With Digital Transformation
sponsored by Zendesk
RESOURCE:Digital transformation can be a daunting task for large companies that have a diverse customer base, specialized teams scattered across the globe, and pre-existing systems. Read this resource for more information about how your organization can use these 6 suggestions to deliver quality customer service during digital transformation.
Posted: 24 Oct 2018 | Published: 24 Oct 2018
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TOPICS:  CRM | Customer Service

4 Crucial Trends for the 2018 Holiday Retail Season
sponsored by Zendesk
RESEARCH CONTENT:A Zendesk study found that ticket volume for retailers can go up by as much as 42% in between the holidays. Read this report and discover 4 trends to be aware of for the holiday retail season and learn how omnichannel customer support can help handle these increases in volume.
Posted: 24 Oct 2018 | Published: 24 Oct 2018
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Using AI for Better Self-Service
sponsored by Zendesk
RESOURCE:Everyone expects personalized interactions from businesses now. But how can you apply this to your support desk to provide employees with self-service? Read this resource for 5 areas where AI can be used to enhance your business' self-service offerings.
Posted: 23 Oct 2018 | Published: 23 Oct 2018
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