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Customer Satisfaction

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ALSO CALLED: User Satisfaction
DEFINITION: A qualitative measure of performance as defined by customers, which meet their basic requirements and standards.
Customer Satisfaction Reports
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The 2021 Guide To Ecommerce
sponsored by Pivotree
WHITE PAPER: Access this white paper to learn the 5 critical components you need to win with ecommerce in 2021, including tips on cloud infrastructure agility, the importance of MDM, and more.
Posted: 14 Jun 2021 | Published: 14 Jun 2021

Pivotree

Nonprofit Trends Report
sponsored by Salesforce
EBOOK: A Salesforce survey found that digital maturity had a connection with innovative and successful nonprofits during this recent period of rapid change. Access this report to define digital maturity and discover how it leads to nonprofits better able to achieve their core mission, connect to and retain donors, reach larger audiences, and more.
Posted: 14 Jun 2021 | Published: 14 Jun 2021

Salesforce

Donor-Centric Fundraising
sponsored by Salesforce
EBOOK: Nonprofit organizations are facing changing donor expectations, and it’s essential that organizations meet these expectations to continue achieving their core mission. Read this e-book to learn how can exceed donor expectations across their journey with your organization, attract new members, and earn the recognition your nonprofit deserves.
Posted: 14 Jun 2021 | Published: 14 Jun 2021

Salesforce

Stay Ahead of the Top Customer Experience (CX) Trends in 2021
sponsored by Evolv
EBOOK: Customer experience is a proven brand differentiator in an era when e-commerce cart abandonment rates are averaging 69%. Read this short e-book to learn how technologies like artificial intelligence and cloud platforms are providing solutions that are helping companies better meet consumer expectations.
Posted: 02 Jun 2021 | Published: 02 Jun 2021


Computer Weekly - 25 May 2021: Making data an asset, not a threat
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we examine the latest developments in the UK government's National Data Strategy and what it means for the economy. Our latest buyer's guide explains the emerging technologies around computational storage. And we look at the advances in customer experience management during the pandemic. Read the issue now.
Posted: 24 May 2021 | Published: 25 May 2021

ComputerWeekly.com

Deliver the experiences your customers are looking for
sponsored by Verizon
RESOURCE: Download this infographic to look at these 5 categories of tools and better understand which ones are best suited to power your next-generation customer experience.
Posted: 14 May 2021 | Published: 14 May 2021

Verizon

Why Master Data Management is Critical to the Modern Customer Data Platform
sponsored by Deloitte Consulting LLP
WHITE PAPER: Master data management is playing a key role in the cloud customer data platforms that are revolutionizing customer service. Download this expert guide today to learn how Informatica and other platforms are using master-data backed CX technology to improve omnichannel experiences, personalize service, and decrease customer churn.
Posted: 21 Apr 2021 | Published: 16 Apr 2021

Deloitte Consulting LLP

An SAP® Integration Strategy to Empower B2B eCommerce
sponsored by Enosix
WHITE PAPER: Many businesses are struggling to see success with their e-commerce initiatives because they aren’t properly integrated with their SAP ERP system. Read this white paper to learn how you can properly integrate your ERP within your B2B e-commerce experience to provide your customers with the CX and personalization they demand.
Posted: 07 Apr 2021 | Published: 07 Apr 2021

Enosix

Can Chatbots Really Deliver A Better Citizen Experience?
sponsored by Avaya
RESOURCE: As states look to improve their citizens’ digital experiences, they’re faced with budgetary constraints and increasingly high customer expectations. Read this Avaya post to learn how AI-enabled chatbots, on top of other AI powered tools, can save hundreds of thousands of employee hours while helping to ease and accelerate the citizen experience.
Posted: 02 Apr 2021 | Published: 26 Oct 2020

Avaya

Evolving Customer Expectations Drive Adoption Of Visual Engagement Tools
sponsored by LogMeIn Rescue
WHITE PAPER: To meet customer experience expectations, businesses need to strengthen their personalization efforts and build customer trust. Access the results of this Forrester Thought Leadership Paper to learn why many businesses are struggling to meet CX expectations, and what CX leaders are doing to set themselves ahead.
Posted: 31 Mar 2021 | Published: 31 Dec 2019

LogMeIn Rescue

Your ultimate chat solution checklist
sponsored by Genesys
WHITE PAPER: When it comes to customer experience, there’s one constant truth: The better you understand your customers, the more positive their customer journey can be. With AI, getting to know your customers is easier than ever. In this checklist assessment, learn how to build a chat strategy with the predictive engagement your customers need. Start here.
Posted: 23 Mar 2021 | Published: 23 Mar 2021

Genesys

Consumer Preferences For Conversational Commerce
sponsored by LivePerson
WHITE PAPER: In an effort to better understand how consumers across the world feel about conversational commerce and conversational AI, LivePerson conducted an online survey of over 5,000 consumers. Now, the results are in. In this report, explore the most common attitudes consumers held around messaging AI, chatbots, and more.
Posted: 23 Mar 2021 | Published: 23 Mar 2021

LivePerson

Customer Operations: Six Best Practices For Connecting Customer Service Resources
sponsored by ServiceNow
WHITE PAPER: As ServiceNow puts it, if you can deliver predictably high service levels during unpredictable times, your customers will notice and thank you for it. One of the best ways to ensure this performance consistency is with repeatable, automated workflows. Learn how to make this possible in your team. Download the ServiceNow guide here.
Posted: 11 Mar 2021 | Published: 11 Mar 2021

ServiceNow

The Links Connecting to Loyalty
sponsored by Alchemer
WEBCAST: One of the strongest assets a business can have is a loyal customer base—a base that doesn’t just renew business but believes in your brand and advocates for it. Watch this webinar to learn the multifaceted approaches that can build customer loyalty, ways you can measure this faith, and how this can improve the employee experience too.
Posted: 18 Feb 2021 | Premiered: Feb 18, 2021

Alchemer

How The Endless Aisle Can Lead To Happier Customers
sponsored by Hughes Network Systems
WHITE PAPER: Customer demand today operates on one principle: Convenience is king. With customer expectations at an all-time high due to super stores and same-day delivery, many retailers are turning to “Buy Online, Pick-up In-Store”, or BOPIS, to keep customers happy. Learn how your team can leverage BOPIS to meet elevated customer expectations in this guide.
Posted: 18 Feb 2021 | Published: 18 Feb 2021

Hughes Network Systems

Empathetic Customer Experience - Changing the Thinking
sponsored by Alchemer
WEBCAST: Check out this webcast from Alchemer to hear VP of Customer Experience at IDC and CEO at Alchemer discuss how to build an empathetic relationship between customers and brands, the importance of technology in strengthening customer experience and driving business outcomes, and more.
Posted: 18 Feb 2021 | Premiered: Feb 18, 2021

Alchemer

Video: How Will Customer Experience Change in 2021?
sponsored by Alchemer
WEBCAST: In this webcast from Alchemer, hear the company’s CEO, VP of Customer Success, and Director of Growth Marketing discuss their prediction for how customer experience will change throughout 2021. Access it here to learn 5 trends they have forecasted.
Posted: 18 Feb 2021 | Premiered: Feb 18, 2021

Alchemer

Loyalty & Retention. Not Synonyms.
sponsored by Alchemer
WEBCAST: Customer loyalty and retention are not the same—but they are inextricably linked. Loyalty is about the emotional relationship with a customer, while retention focuses on quantifying those relationships. Learn more about the differences between customer loyalty and retention, and get tips on mastering these initiatives, in this webinar.
Posted: 17 Feb 2021 | Premiered: Feb 17, 2021

Alchemer

Customer Engagement: How Your Communication System Makes Or Breaks It.
sponsored by 8x8, Inc.
RESOURCE: Want to make an impact with customers? The window of opportunity is narrow. So, how do you deliver the experience your customers deserve? In this white paper, learn how 8x8’s X Series can help your transform your customer experience by delivering an integrated system for all communications.
Posted: 16 Feb 2021 | Published: 16 Feb 2021

8x8, Inc.

Four Winds Interactive Drives 10X Increase In Enps With Alchemer
sponsored by Alchemer
CASE STUDY: When Four Winds Interactive (FWI) set out to build a stronger, more people-focused company, they knew the first step was to start collecting better data. To help them do this, FWI turned to Alchemer. Download this case study to see how using Alchemer has enabled FWI to craft user-focused events, power more employee engagement, and more.
Posted: 12 Feb 2021 | Published: 12 Feb 2021

Alchemer

Mozilla Gives Employees The Freedom To Solve Problems While Maintaining Enterprise Data Governance And Privacy
sponsored by Alchemer
CASE STUDY: In this case study, discover why Mozilla chose data collection platform Alchemer, and how its helped them gather customer feedback to improve experiences.
Posted: 12 Feb 2021 | Published: 12 Feb 2021

Alchemer

Redefining Success For Voice Of The Customer Programs
sponsored by Alchemer
DATA SHEET: Check out this data sheet to learn the 5 steps of Alchemer’s Net Promoter Score (NPS) customer feedback program and discover the benefits it can bring to your business.
Posted: 12 Feb 2021 | Published: 12 Feb 2021

Alchemer

Product Video Feedback
sponsored by Alchemer
DATA SHEET: Alchemer’s Video Feedback solution lets you collect video responses from your audiences, allowing you to see and hear from them personally. Customers can easily record their answers to your survey, adding a new dimension to your research. Learn more in this product overview.
Posted: 11 Feb 2021 | Published: 11 Feb 2021

Alchemer

How CX will change in 2021
sponsored by Alchemer
WEBCAST: Digital transformation is having a dramatic effect on customer expectations. Watch this brief video to hear from experts at Alchemer as they discuss digital trends and how they’re shaping the future of CX.
Posted: 11 Feb 2021 | Premiered: Feb 11, 2021

Alchemer

The Next 100 Days – The COO’s Return To BAU
sponsored by Sage
WHITE PAPER: As society eventually emerges from COVID, understanding how subtle trends are affecting the business world will be crucial. Check out this white paper to learn about 6 factors that should be on your strategic radar.
Posted: 10 Feb 2021 | Published: 10 Feb 2021

Sage
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