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Customer Satisfaction

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ALSO CALLED: User Satisfaction
DEFINITION: A qualitative measure of performance as defined by customers, which meet their basic requirements and standards.
Customer Satisfaction Reports
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Gartner Peer Insights 'Voice of the Customer': CRM Lead Management
sponsored by Adobe
ANALYST REPORT: With all the CRM solutions on the market, it can be difficult to know which is best for you. Gartner aims to make that decision easier with their Peer Insights 'Voice of the Customer' report, which summarizes CRM product reviews from IT decision makers. Download a copy to see what customers ranked as the top choices.
Posted: 23 Oct 2020 | Published: 23 Oct 2020

Adobe

Attracting more students to study in New Zealand with Marketo Engage
sponsored by Adobe
CASE STUDY: Despite a website that attracted more than one million unique visitors annually, Education New Zealand (ENZ) was not collecting data or tracking interactions with potential students—and dropping enrollment numbers were proof of insufficient engagement. Learn how ENZ revamped their direct marketing approach with Marketo Engage in this guide.
Posted: 22 Oct 2020 | Published: 22 Oct 2020

Adobe

Making the cross-channel commitment.
sponsored by Adobe
WHITE PAPER: The decision to take a customer-centric approach involves organization-wide planning, with every induvial understanding the role they play in supporting the customer experience. To help you out, Adobe's guide examines 6 ways to tell if you're ready for a cross-channel commitment.
Posted: 22 Oct 2020 | Published: 22 Oct 2020

Adobe

Operate From Anywhere: The Next Evolution of Remote Work
sponsored by Kingpin Comm. - 8X8
EBOOK: We’ve learned that remote work is no longer a nice-to-have perk—it is an operational pillar that enables employees to serve customers, generate revenue, reduce costs, and innovate from anywhere using any device. Stay in the game – read this essential guide for valuable insights to accelerate your organization’s shift to operate-from-anywhere.
Posted: 20 Oct 2020 | Published: 20 Oct 2020

Kingpin Comm. - 8X8

Open for Business: Enabling True Collaboration Without Compromise
sponsored by Kingpin Comm. - 8X8
EBOOK: As network professionals know, the greatest inhibitor of productivity is complexity. With commerce, talent acquisition and now work all living online, organizations need a platform can support all of their communications efforts through just one vendor. Jump into this e-book to get a glimpse at what all-in-one communications can do.
Posted: 19 Oct 2020 | Published: 19 Oct 2020

Kingpin Comm. - 8X8

Lenovo speaks fluent e-commerce with Adobe
sponsored by Adobe
CASE STUDY: When PC manufacturer, Lenovo, set a goal of doubling digital sales in three years, they knew it was time for a new technology stack and a company-wide change in culture. After some discussion, Lenovo decided to work with Adobe. Learn about the manufacturer’s experience and the benefits they achieved in this case study.
Posted: 19 Oct 2020 | Published: 19 Oct 2020

Adobe

Customer Experience Management (CXM) by Adobe
sponsored by Adobe
RESOURCE: CXM means orchestrating and delivering the end-to-end customer experience across every touch point, at any time, at scale. Hear from the digital leaders that are taking a CXM mindset to their content creation, marketing, advertising, analytics, commerce and more on this Adobe webpage.
Posted: 19 Oct 2020 | Published: 19 Oct 2020

Adobe

Adobe Experience Platform
sponsored by Adobe
WHITE PAPER: Download this white paper to explore a simpler way to deliver the service your customers expect with Adobe’s Experience Platform.
Posted: 19 Oct 2020 | Published: 19 Oct 2020

Adobe

Bank of New Zealand pioneers a pathway to transformation with Marketo
sponsored by Adobe
CASE STUDY: As they grew, financial institution, Bank of New Zealand, realized they would need to upgrade their marketing technology to meet customers’ evolving expectations. Read this brief case study to see why Bank of N.Z. chose to implement Marketo and how it helped them meet strategic goals.
Posted: 16 Oct 2020 | Published: 16 Oct 2020

Adobe

Evolution of the Marketer's Toolkit
sponsored by Adobe
RESEARCH CONTENT: Download this research report to explore data management’s increasingly important role in marketing and customer service, as well as tips to help you decide if a CDP or DMP is better for you.
Posted: 15 Oct 2020 | Published: 15 Oct 2020

Adobe

Empathy in Customer Service
sponsored by Genesys
EBOOK: Recently, MyCustomer and Genesys commissioned Smart Survey to gather customers’ opinions on how well they think companies are responding to the need for empathy in interactions. Download this eBook to explore their results.
Posted: 13 Oct 2020 | Published: 13 Oct 2020

Genesys

How 12 Organizations in Australia and New Zealand Built Trust and Resilience
sponsored by Salesforce
EBOOK: Explore how 12 businesses in Australia and New Zealand have been successfully navigating through the pandemic with the help of Salesforce in this eBook.
Posted: 09 Oct 2020 | Published: 09 Oct 2020

Salesforce

You’ve Uncovered the Weak Spots in Your Omnichannel Approach: Now What?
sponsored by Comcast Business
WHITE PAPER: Download this white paper to explore insights and strategies that can help you pivot to digital business, navigate new work environments, and manage changing customer expectations amid uncertainty.
Posted: 07 Oct 2020 | Published: 07 Oct 2020

Comcast Business

5G: What to Expect in 2020
sponsored by Spirent
ESSENTIAL GUIDE: In this report, uncover insights from Spirent’s global 5G deals, providing a behind-the-scenes view of what’s gone right so far, where challenges exist and how past experiences can help predict what comes next.
Posted: 07 Oct 2020 | Published: 07 Oct 2020

Spirent

Rethinking ‘Business as Usual’ Post-Pandemic
sponsored by TATA Communications
RESOURCE: Virtually every industry in every location has been impacted by COVID-19. In this blog, Tata Communications’ Vice President of Business Collaboration, Peter Quinlan, looks at what businesses will need to consider when it comes to their collaboration and business strategies in the long-term.
Posted: 07 Oct 2020 | Published: 12 May 2020

TATA Communications

Software Defined Solutions and Services
sponsored by Apcela
WEBCAST: The 2019 ISG Network – Software Defined Solutions and Services Report unpacks the shifting landscape of the managed WAN and MPLS markets. In this webcast, explore some of the core drivers that are pushing enterprises to update their legacy networks and rapidly adopt a software-defined approach.
Posted: 07 Oct 2020 | Premiered: Sep 30, 2019

Apcela

Creating A New Customer Engagement Model for Retail
sponsored by TATA Communications
WHITE PAPER: Read this white paper to learn about Tata Communications Store at Home and how it can help you provide a digital experience that retains the best features of shopping in person while ensuring the health and safety of your customer and employees.
Posted: 06 Oct 2020 | Published: 06 Oct 2020

TATA Communications

Improving Customer and Employee Experience with UCaaS
sponsored by Avaya
RESOURCE: Multiexperience fundamentally changes customer and employee engagement by requiring businesses to provide optimal experiences that are tailored to the individual user. In this blog, learn how a modern UCaaS solution can help provide this level of communications that fits into how people work and engage.
Posted: 06 Oct 2020 | Published: 06 Oct 2020

Avaya

Transforming Customer Experience Through Contact-Center-as-a-Service
sponsored by TATA Communications
WHITE PAPER: CX is set to overtake price and product as key brand differentiators. Enhancing the value of CX is essential to increasing customer lifetime value and retention, and now that enterprises are on their way to the cloud, CX must follow suit. Scan this white paper presented by Frost & Sullivan to get a glimpse of Contact-center-as-a-Service.
Posted: 05 Oct 2020 | Published: 05 Oct 2020

TATA Communications

Can Your CIAM Solution Keep Up with the Market?
sponsored by Okta
WEBCAST: Organizations must now respond to increasingly complex requirements to deliver seamless omnichannel experiences for their customers. But they must also work harder to keep sensitive customer data secure. To take customer security to the next level, view this webcast to learn more about customer identity access management.
Posted: 02 Oct 2020 | Premiered: Oct 2, 2020

Okta

Driving Home A New Auto Purchase Experience
sponsored by TATA Communications
DATA SHEET: The value of an automotive retailer is to help customers make informed choices when they are purchasing a vehicle. However, the world of social distancing has made it this very difficult. In this brief, learn how you can address this challenge with Tata Communications’ Store at Home offering which can help deliver video-based interactions.
Posted: 02 Oct 2020 | Published: 02 Oct 2020

TATA Communications

Top Trends in Customer Identity and Access Management (CIAM) with analyst Mary Ruddy
sponsored by Okta
WEBCAST: Customer identity has gone mainstream. A seamless customer experience across devices is now expected. At the same time, security and privacy concerns are at an all-time high. View this webinar to hear from Gartner analyst Mary Ruddy and learn about findings from her recent research "Top 5 Trends in CIAM Solution Design".
Posted: 30 Sep 2020 | Premiered: Sep 30, 2020

Okta

AI isn’t Artificial in the Contact Center
sponsored by Avaya
RESOURCE: Contrary to its name, AI is anything but artificial; the technology enables contact centers to deliver more authentic and meaningful experiences than ever before. In one recent webinar, Avaya discussed the benefits of using AI before, during and after a customer interaction takes place. Explore the key takeaways in this blog post.
Posted: 30 Sep 2020 | Published: 30 Sep 2020

Avaya

The Essential Role of a Modern Contact Center
sponsored by Avaya
RESOURCE: The coronavirus pandemic has had lasting effects on the contact center. It’s motivated many vendors to shift focus and consider new areas of innovation. Explore Avaya’s take on how the contact center has—and will continue to—change as a result of digitization and business uncertainty in this blog post.
Posted: 30 Sep 2020 | Published: 30 Sep 2020

Avaya

Evolving your customer journeys to the next normal
sponsored by ServiceNow
EBOOK: Download this eBook to discover how to reinvent your customer journey for a new era of service expectations.
Posted: 29 Sep 2020 | Published: 29 Sep 2020

ServiceNow
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