Business of Information Technology  >   Business Processes  >   Customer Service  >  

Customer Satisfaction

RSS Feed   
ALSO CALLED: User Satisfaction
DEFINITION: A qualitative measure of performance as defined by customers, which meet their basic requirements and standards.
Customer Satisfaction Reports
1 - 25 of 538 Matches Previous Page  |  Next Page
4 Key Drivers of Change in Customer Experience
sponsored by ServiceNow
WHITE PAPER: Contact centers are no longer the unresponsive, slow, frustrating call centers of yesteryear. With the help of digital technologies, businesses are able to provide their consumers with new levels of support. Read on to learn 4 key trends, inside and outside the contact center, that are elevating customer experiences to new heights.
Posted: 26 Jan 2021 | Published: 22 Jan 2021

ServiceNow

How Autodesk Gained Early Customer Insight with Nutanix Xi Frame
sponsored by Nutanix
WHITE PAPER: Gaining customer feedback as early as possible in the development cycle is a critical element in any product development process, but the process was too complicated for customers to take the time to provide this feedback. Download this case study to see how Nutanix was able to help one software company with this dilemma.
Posted: 26 Jan 2021 | Published: 26 Jan 2021

Nutanix

Building consumer confidence in data sharing and new technology
sponsored by Verizon
WHITE PAPER: Download this report for an in-depth look at how consumers of different nationalities and ages feel about sharing their personal data, as well as recommendations for how organizations should gather and use it.
Posted: 25 Jan 2021 | Published: 25 Jan 2021

Verizon

How to Build a World-Class Customer Journey
sponsored by Liongard
EBOOK: In an era full of digital transformation, offering a premium customer experience can lead to MSP business success. In this eBook, 16 IT service executives share their own best practices for building a world-class customer journey. Download now to see their advice that you can implement in your organization.
Posted: 25 Jan 2021 | Published: 25 Jan 2021

Liongard

Building a New Future for Retail
sponsored by AT&T Cybersecurity and Fortinet
DATA SHEET: Today’s retailers have the opportunity to harness behavioral insights and customer data and transform yesterday’s interactions into streamlined, secure and highly personalized customer experiences. View this infographic to learn more about the threats, opportunities and best practices in modern retail.
Posted: 15 Jan 2021 | Published: 15 Jan 2021

AT&T Cybersecurity and Fortinet

The Real-World Guide to Managing Remote Teams with CXone
sponsored by NICE inContact
WEBCAST: In this interactive workshop, learn how you can better manage your remote contact center agents with NICE inContact’s CXone. You’ll also be provided with a workbook you can use as a real-life reference once you’re back in the office. Watch now to get started.
Posted: 15 Jan 2021 | Premiered: Jan 15, 2021

NICE inContact

Customer Success Story: MoneyGram
sponsored by NICE inContact
CASE STUDY: Watch this video to see how NICE inContact has provided MoneyGram with seamless, user-friendly technology, that they can rely on.
Posted: 15 Jan 2021 | Published: 15 Jan 2021

NICE inContact

Valvoline Drives Away With An Outstanding ROI Using NICE InContact CXone
sponsored by NICE inContact
CASE STUDY: Automotive supplier, Valvoline, recognized that their customer experience, especially for those who called into their local service centers, was inconsistent. So, working with NICE inContact and their CXone solutions, the company incorporated self-service options to help customers get answers to common questions. Learn more in this case study.
Posted: 14 Jan 2021 | Published: 14 Jan 2021

NICE inContact

A Framework for Building Customer Loyalty
sponsored by Axway
EBOOK: One in three customers will leave a brand they love after just one bad experience. That’s why it’s so important to be as helpful, accurate and responsive as you can possibly be. In this interactive eBook, explore a framework for building customer loyalty that can help you win new customers and keep them coming back.
Posted: 14 Jan 2021 | Published: 14 Jan 2021

Axway

Growing Your Company Through Customer Support
sponsored by LogMeIn, Inc.
WHITE PAPER: Harris Interactive, a market research company, recently found that the top 2 reasons customers are switching brands are: poor service and a failure to resolve issues in a timely manner. Download this white paper to explore the importance of a strong support team, as well as tips to help you improve your strategy.
Posted: 07 Jan 2021 | Published: 07 Jan 2021

LogMeIn, Inc.

The ROI of ServiceNow Field Service Management
sponsored by ServiceNow
ANALYST REPORT: Forrester recently conducted a study to determine the potential ROI and key benefits enterprises may realize by deploying ServiceNow’s Field Service Management solution. Examine their findings in this report.
Posted: 05 Jan 2021 | Published: 05 Jan 2021

ServiceNow

Insights from CX leaders on improving customer care with Slack
sponsored by Slack
WEBCAST: With the right collaboration tools, your customer support team can ensure that problems get resolved the first time around. Watch this webinar to hear from CX leaders on how they’ve improved customer care with the help of Slack.
Posted: 29 Dec 2020 | Premiered: Dec 29, 2020

Slack

CX Champions: How CX Leaders Who Raise Their Game Are Driving Business Success
sponsored by Zendesk - SING
WHITE PAPER: ESG research shows that the current pandemic has further emphasized organizations’ need for quality customer experience (CX): 78% of respondents said customer-centric agility has increased in importance as a result of COVID-19. Now, ESG and Zendesk have partnered in a survey to see who the CX champions are—and what strategies they share.
Posted: 28 Dec 2020 | Published: 28 Dec 2020


3 ways AI is powering customer experience
sponsored by Mediasmith, Inc.
EBOOK: By 2022, Gartner predicts 70% of customer interactions will involve emerging technologies such as machine learning applications, chatbots and mobile messaging, up from 15% in 2018. Explore the 3 key ways AI is transforming the customer experience, and tips for getting started, in this eBook.
Posted: 23 Dec 2020 | Published: 23 Dec 2020

Mediasmith, Inc.

Transform Customer Experience With A Responsive Data Management Platform
sponsored by Reltio
WHITE PAPER: Many organizations struggle to collect, organize and analyze customer data—especially if they’re using a legacy solution. In this white paper, learn about the benefits of using a cloud-native customer data platform—like Reltio’s Connected Customer 360—and how it can help you deliver a better CX. Save the guide now to get started.
Posted: 22 Dec 2020 | Published: 22 Dec 2020

Reltio

10 Questions to Ask Before Considering A Customer Data Platform
sponsored by Reltio
EBOOK: If you struggle with consolidating, organizing and distributing customer data, you’re not alone—many organizations do. That’s why using a customer data platform (CDP) is so helpful. Download this checklist to review 10 questions that you should consider before implementing a CDP.
Posted: 21 Dec 2020 | Published: 21 Dec 2020

Reltio

Excelling in the Experience Economy
sponsored by RingCentral
WHITE PAPER: Experiences are now a vital part of the economy, with 86% of consumers willing to pay more for a great customer experience. Read this white paper to learn how companies can acquire and retain customers by embracing personalization, improving the employee experience, and investing in the right technologies.
Posted: 18 Dec 2020 | Published: 18 Dec 2020

RingCentral

Faster problem-solving at Xero, for customers and employees alike
sponsored by Slack
CASE STUDY: Xero's customer experience (CX) team previously relied on emails to share guidance and documentation. When CX started using Slack, the team reorganized. The team now have 30 to 40 Slack channels —virtual spaces where teams can share messages, files and tools, and the customer support flow is smooth and streamlined. See how they did it.
Posted: 18 Dec 2020 | Published: 18 Dec 2020

Slack

The Role of Leadership in the Return to Work
sponsored by RingCentral
EBOOK: With turbulent social and political unrest, an economy under pressure, and a persisting pandemic, strong leadership is needed at every level of the organization regardless of role or company status. Access this eBook to learn 9 principles that you can apply in your own organization to become a more effective leader.
Posted: 17 Dec 2020 | Published: 17 Dec 2020

RingCentral

Restructuring Your Contact Center Technology for the Customer Experience Era
sponsored by RingCentral
WHITE PAPER: Read this whitepaper from RingCentral to learn the 4 key steps to restructuring your contact center technology to leverage artificial intelligence and the cloud and the 9 benefits of doing so.
Posted: 17 Dec 2020 | Published: 17 Dec 2020

RingCentral

Cloud Contact Centre Platform Selection Guide
sponsored by RingCentral
EBOOK: Access this eBook to get learn a step by step strategy to find the most comprehensive outbound and blended cloud call center platform, which will allow you to reach and engage your audience to create lasting, valuable relationships.
Posted: 16 Dec 2020 | Published: 16 Dec 2020

RingCentral

How to Launch a Call Deflection Strategy
sponsored by RingCentral
EBOOK: Access this white paper for essential tips and 3 key questions to shape your call deflection strategy on.
Posted: 16 Dec 2020 | Published: 16 Dec 2020

RingCentral

Manage field service efficiently and safely during challenging times
sponsored by ServiceNow
EBOOK: Providing excellent field service is critical to improving customer satisfaction. It’s driving many organizations to move away from manual tools and embrace digitization for these processes. Learn about the benefits of modernizing your field service management strategy, as well as the 6 best practices for a successful transformation in this eBook.
Posted: 15 Dec 2020 | Published: 15 Dec 2020

ServiceNow

What Your Employees Need to Keep your Customers Happy
sponsored by RingCentral
WHITE PAPER: For many organizations, UC and contact centers have operated separately, leaving agents in silos and sales/marketing/product teams out of the loop. But the market is shifting towards a complete unification of these tools under a single vendor. In this white paper, learn about the benefits of combining UC and contact center solutions.
Posted: 15 Dec 2020 | Published: 15 Dec 2020

RingCentral

Creating quality customer relationships
sponsored by OpenText
CASE STUDY: FWD is the insurance business arm of the private investment group, Pacific Century Group. As with many insurance companies, FWD struggled with customer communication. Read this case study to see how OpenText has helped FWD strengthen customer relationships, improve efficiency and more.
Posted: 10 Dec 2020 | Published: 10 Dec 2020

OpenText
1 - 25 of 538 Matches Previous Page    1 2 3 4    Next Page

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2021, TechTarget | Read our Privacy Statement  | Do Not Sell My Personal Info