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Customer Satisfaction

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ALSO CALLED: User Satisfaction
DEFINITION: A qualitative measure of performance as defined by customers, which meet their basic requirements and standards.
Customer Satisfaction Reports
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How car2go improved Customer Onboarding, with greater satisfaction and powerful data security
sponsored by Melissa
CASE STUDY: In this case study, examine how free-floating carsharing leader, car2go, improved customer satisfaction with a data quality solution that now enables mobile capabilities for their users.
Posted: 24 May 2018 | Published: 24 May 2018

Melissa

Taking on Virtual Agents to Handle Global Smartphone Users
sponsored by ConvergeOne
EGUIDE: Explore the growing acceptance of virtual agents and find out how Vivino, the world's most downloaded wine app, configured their contact center and improved customer experiences for millions of global smartphone users speaking different languages.
Posted: 23 May 2018 | Published: 23 May 2018

ConvergeOne

Inbox or Mailbox, Swiss Post Now Delivers
sponsored by Axway
CASE STUDY: See how Swiss Post enabled a data sharing and content management tool that gives their users control – they decide: inbox or mailbox.
Posted: 23 May 2018 | Published: 31 Dec 2017

Axway

Amplified Intelligence Transforms Operations From Reactive to Proactive and Predictive
sponsored by Axway
CASE STUDY: This case study details how Fannie Mae installed operational intelligence to provide actionable insights to better serve their customers and their operations teams - Discover the results they received and if operational intelligence is right for you.
Posted: 22 May 2018 | Published: 31 Dec 2017

Axway

Millennials vs Baby Boomers Reveal In-Store Shopping Expectations
sponsored by Oracle Corporation
RESOURCE: Learn about in-store shopping expectations of milennials and baby boomers and why the use of AI and IoT in the in-store experience is becoming more desirable and sought-after, from a survey of 13,250 consumers across 12 countries.
Posted: 20 May 2018 | Published: 20 May 2018

Oracle Corporation

Strengths and Cautions of Sales Force Automation Vendors
sponsored by Oracle Corporation
ANALYST REPORT: In this Gartner Magic Quadrant report, find out why sales force automation is a foundational technology, and learn about core sales execution capabilities, noncore capabilities, and prediction of future functionalities.
Posted: 18 May 2018 | Published: 13 Jul 2017

Oracle Corporation

10 Most Significant Sales Force Automation Provider to Consider
sponsored by Oracle Corporation
ANALYST REPORT: In this Forrester report, explore the offerings of today's top 10 most significant SFA providers. See which vendors use AI and machine learning to help guide selling actions, enhance seller productivity, and more.
Posted: 18 May 2018 | Published: 27 Jun 2017

Oracle Corporation

3 Ways Your Shoppers Have Changed
sponsored by Oracle Corporation
RESOURCE: Find out how you can fulfill the modern retail shopper's desire and expectation for a highly personalized, efficient, omnichannel experience, and learn the 3 ways shoppers have changed.
Posted: 18 May 2018 | Published: 18 May 2018

Oracle Corporation

Get Smarter with Your Service, and Differentiate Yourself from the Competition
sponsored by Oracle Corporation
WHITE PAPER: Find out how you can deliver the innovative service experiences your customers want and build a truly personalized, seamless customer journey across all channels.
Posted: 17 May 2018 | Published: 17 May 2018

Oracle Corporation

How to Transform the Buying Experience? Focus on Your Customers' Success
sponsored by Oracle Corporation
WHITE PAPER: Discover how you can transform your customers' buying experience by making their success part of your company DNA, and learn about the main conclusions and recommendations from a CustomerThink survey to B2B organizations.
Posted: 17 May 2018 | Published: 30 Nov 2017

Oracle Corporation

Going Mobile Keeps Customers from Going Elsewhere
sponsored by ConvergeOne - Avaya
BROCHURE: Find out why the needs of customers should always remain at the center of your mobile transformation and the importance of keeping the pace with the expectations of your customer in this increasingly mobile-driven world.
Posted: 15 May 2018 | Published: 15 May 2018

ConvergeOne - Avaya

The Road to Intelligent Digital Customer Experience
sponsored by ConvergeOne - Avaya
BROCHURE: Explore the future that is coming your way with AI and bots and learn how you can use journey mapping to better understand your customers and their digital expectations, and in turn, increase customer satisfaction.
Posted: 15 May 2018 | Published: 15 May 2018

ConvergeOne - Avaya

Enable Smarter Selling and Boost Customer Relationships
sponsored by Microsoft
RESOURCE: Find out how the power of the Microsoft Dynamics 365 CRM tool with LinkedIn Sales Navigator and Microsoft Office 365 empowers sellers to turn relationships into revenue to grow your business.
Posted: 11 May 2018 | Published: 11 May 2018

Microsoft

Connected Government: Insights Into Improving Citizen Services
sponsored by Unisys
RESEARCH CONTENT: As you start or continue your digital transformation journey, learn about top concerns gleaned from the 2018 Connected Government Report that may affect steps you take along the way. Plus, discover 5 requirements for an effective digital transformation and 5 requirements for effective data sharing.
Posted: 09 May 2018 | Published: 28 Feb 2018

Unisys

Alternative Channels for Engaging Customers of the Future
sponsored by Genesys
ANALYST REPORT: In this Gartner report , uncover 15 emerging channels for application leaders to identify and prioritize for engaging customers of today and in the future.
Posted: 09 May 2018 | Published: 09 May 2018

Genesys

Your Signature Move: 5 Great Reasons to Make Electronic Signature a Part of Your Business
sponsored by Adobe Systems, Inc.
WHITE PAPER: Find out the top five reasons why adopting e-signatures can benefit your business (and your customers) by integrating with digital systems that you already have in place, and providing a legal and secure solution for streamlining document signatures without the pain and hassle of archaic physical signatures.
Posted: 09 May 2018 | Published: 31 Jan 2017

Adobe Systems, Inc.

Hyper-Personalized Mobile Shopping
sponsored by Cognitive Scale
CASE STUDY: In this case study, discover how Under Armour uses AI automated processes, machine learning (ML) and natural language processing (NLP) to boost customer experiences by creating a personalized shopping profile for each customer on their mobile shopping app.
Posted: 08 May 2018 | Published: 08 May 2018

Cognitive Scale

The Truth About Cloud in Small Contact Centers
sponsored by Genesys
RESOURCE: Uncover the myths surrounding cloud contact centers, and how the right cloud can be an effective tool to keep track of all customer interactions.
Posted: 07 May 2018 | Published: 29 Dec 2017

Genesys

The Phenomenal Force of Machine Learning in B2C
sponsored by Google Cloud
RESOURCE: In this resource, discover a 7-step action plan to begin your journey with machine learning. See how machine learning can show optimized business opportunities – sales, promotions, supply chain and more – that benefit you and your customers.
Posted: 04 May 2018 | Published: 04 May 2018

Google Cloud

Customer Feedback and Artificial Intelligence
sponsored by Luminoso
WHITE PAPER: In this resource to uncover how AI and NPL are improving customer interactions with trends like chatbots. Uncover 5 steps to implement AI – based analytics, misconceptions about the technologies and more.
Posted: 04 May 2018 | Published: 04 May 2018

Luminoso

How to Create Harmonious, Personalized Experiences Everywhere Your Customers Go
sponsored by Adobe Systems, Inc.
RESOURCE: Learn about the obstacles to delivering cross-channel personalization and why the picture of the customer often remains incomplete, making it difficult to target the right customer with the right message.
Posted: 04 May 2018 | Published: 29 Dec 2017

Adobe Systems, Inc.

Automating the Contact Center with AI and NLP
sponsored by Luminoso
RESOURCE: Find out how artificial intelligence and natural language understanding applies to understanding, classifying, and labeling contact enter interactions.
Posted: 04 May 2018 | Published: 04 May 2018

Luminoso

10 Ways to Improve Your Employee Notification System
sponsored by OnSolve
WHITE PAPER: In this white paper, learn 10 key strategies for improving your notification system and alert response rates for the public as well as your employees.
Posted: 03 May 2018 | Published: 31 Dec 2017


The IVR playbook: Your guide to choosing, designing, developing, and delivering an IVR platform that ensures a great customer experience
sponsored by Genesys
RESOURCE: Discover the areas an organization should review carefully when determining their IVR needs, and 10 key items from a customer viewpoint when designing your IVR.
Posted: 03 May 2018 | Published: 03 May 2018

Genesys

Best Practices Guide for Migrating Away from Salesforce
sponsored by Oracle Corporation
WHITE PAPER: Uncover some tested best practices of moving away from Salesforce based on real life case studies that Hitachi Consulting helped with resulting in significant cost reduction and increased productivity.
Posted: 18 May 2018 | Published: 29 Dec 2017

Oracle Corporation
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