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Customer Satisfaction

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ALSO CALLED: User Satisfaction
DEFINITION: A qualitative measure of performance as defined by customers, which meet their basic requirements and standards.
Customer Satisfaction Reports
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How AppNeta Drives Growth with Priority Engine
sponsored by TechTarget
VIDEO: View this webinar to hear VP of Marketing, Amanda Bohne, describe how Priority Engine helps AppNeta drive leads and create tailored nurture streams and messaging.
Posted: 01 Oct 2019 | Premiered: 01 Oct 2019

TechTarget

Europe: High-stakes CX
sponsored by Verizon
WHITE PAPER: How can your organization break through Europe's unique set of CX challenges? Inside, discover the ways brands can overcome the que set of challenges Europe provides to enjoy significant CX success in the region, and learn why Europeans are so distrusting of brands using their data.
Posted: 30 Sep 2019 | Published: 30 Sep 2019

Verizon

The Ultimate Guide to Site Search User Experience
sponsored by Coveo
WHITE PAPER: Use this ultimate guide to site search user experience for 8 best practices that will help you deliver the site search experience your users are demanding—whether they know it or not.
Posted: 30 Sep 2019 | Published: 30 Sep 2019

Coveo

Navigating the CX Technology Landscape
sponsored by Avtex
VIDEO: View this webinar to review a number of trends impacting the CX technology landscape, and uncover everything you need to know about navigating its changes.
Posted: 30 Sep 2019 | Premiered: 04 Jul 2018

Avtex

Embedding CX Design into an Organization
sponsored by Avtex
VIDEO: View this webinar to uncover how to embed CX design into your organization. Uncover the benefits of embedded CX, and discover everything you need to get started with your embedded CX design project.
Posted: 30 Sep 2019 | Premiered: 25 Jul 2018

Avtex

CRM Buyers Guide: A Strategy Guide for Buying CRM Software
sponsored by PipelineDeals
WHITE PAPER: Use this CRM Buyers Guide for a comprehensive explanation of the most common business processes that CRM solutions can streamline, and—ultimately—help deciding which CRM solution will best suit your company.
Posted: 27 Sep 2019 | Published: 27 Sep 2019

PipelineDeals

CX Technology Could vs. Should
sponsored by Avtex
VIDEO: View this webinar to uncover what your organization should be doing with CX technology. Inside, you'll glean expert insight into today's current CX landscape. Review 4 considerations to take into account when contemplating a CX platform investment, and unlock tips for basing your platform decision.
Posted: 27 Sep 2019 | Premiered: 18 Oct 2018

Avtex

CX in Retail: Making Personalization Work While Protecting Customer Privacy
sponsored by DMI Inc
WHITE PAPER: Inside, discover how to make personalization work for your retail organization without compromising customer privacy. Uncover the digital technologies moving retailers closer to seamless digital experience, and review 4 ways to keep your customer secure throughout the personalization process.
Posted: 26 Sep 2019 | Published: 26 Sep 2019

DMI Inc

Improving Customer Experience Through Enhanced Employee Experience
sponsored by Avtex
WEBCAST: View this webinar from Avtex to discover the direct impact your employee satisfaction has on customer experiences. Review strategies for improving contact center agent efficiency and satisfaction, and uncover the benefits of integrating contact center and CRM platforms.
Posted: 26 Sep 2019 | Premiered: Apr 4, 2018

Avtex

Is Your Retail Environment Ready for Headless Commerce
sponsored by DMI Inc
WHITE PAPER: Read this white paper to find out how headless commerce can simplify and improve CX by decoupling the customer experience from background functions and redirections.
Posted: 25 Sep 2019 | Published: 25 Sep 2019

DMI Inc

Integrating CRM and Contact Center Technologies to Improve Customer Experience
sponsored by Avtex
WHITE PAPER: View this white paper to learn how your organization can improve contact center performance and customer satisfaction with a CRM integration. Review how a CRM integration can help provide superior customer service on first contact, and learn what to look for in a contact center and CRM integration software.
Posted: 25 Sep 2019 | Published: 31 Dec 2017

Avtex

Why Aren't Your Self-Service Options Landing?
sponsored by Coveo
EGUIDE: Is your organization suffering from poor self-service? Inside, discover the cost of poor customer self-service. Uncover 6 reasons why your self-service options aren't landing, and learn what your organization can do to get back on track.
Posted: 24 Sep 2019 | Published: 23 Sep 2019

Coveo

Innovating Innovation
sponsored by Rightpoint
RESOURCE: Innovation is going to happen with or without you. So, what do you need to get ahead? Inside, discover how innovation can help set your business apart. Uncover what different types of innovation look like across your organization, and explore how to develop a culture of innovation in 3 simple steps.
Posted: 24 Sep 2019 | Published: 18 Sep 2019

Rightpoint

Exploring Journey Mapping and Its Role in Customer Experience
sponsored by Avtex
WHITE PAPER: Journey mapping is an exercise that can give organizations a comprehensive view of their customer’s experience—and, it’s the latest buzzword spouting from the mouths of CX professionals. Read this white paper to learn the role that journey mapping can play in the larger picture of CX, and how you can master it.
Posted: 24 Sep 2019 | Published: 24 Sep 2019

Avtex

3 Steps to a Successful Workplace Chatbot Project
sponsored by Workgrid
RESOURCE: View this article to discover 3 easy steps your organization can take in order to ensure workplace chatbot project success. Review the importance of persona mapping, and get the tools you need to perfect your chatbot implementation project.
Posted: 24 Sep 2019 | Published: 19 Jul 2019

Workgrid

A Guide to One-to-One Marketing for the Forward-Thinking Enterprise, with Examples
sponsored by Contentstack
RESOURCE: View this article to discover how your organization can boost customer engagement and drive more sales with a one-to-one marketing strategy, and uncover 3 steps to making one-to-one marketing work for you.
Posted: 20 Sep 2019 | Published: 29 May 2019

Contentstack

InteractionSync: Solving Agent Efficiency Issues and Increasing Contact Center Productivity
sponsored by Avtex
WHITE PAPER: How can your organization improve agent efficiency and increase contact center productivity? View this white paper, and learn how Avtex InteractionSync can help your contact center boost efficiency and agent productivity, and decide if InteractionSync is right for your organization.
Posted: 19 Sep 2019 | Published: 31 Dec 2017

Avtex

Deliver a Greater Customer Experience with ServiceNow
sponsored by ServiceNow
RESOURCE: View these video to learn how your organization can improve its customer experiences with ServiceNow Customer Service Management.
Posted: 18 Sep 2019 | Published: 18 Sep 2019

ServiceNow

CX in Automotive 4 Reasons to Think Beyond the Screen
sponsored by DMI Inc
WHITE PAPER: Read this white paper to learn how to work around over-reliance on UI overload, and create a truly unique CX that differentiates by delivering what users don't know they want yet.
Posted: 18 Sep 2019 | Published: 18 Sep 2019

DMI Inc

6 Reasons Customer Experience Management is the New Enterprise Marketing
sponsored by Contentstack
RESOURCE: In this article, explore 6 reasons why customer experience management (CEM) should take precedence in your enterprise marketing strategy. Discover how a great CX adds value to your brand, and uncover how CEM makes powerful enterprise marketing affordable and attainable.
Posted: 18 Sep 2019 | Published: 12 Jun 2019

Contentstack

Black Friday, Cyber Monday, and the Future of Commerce
sponsored by DMI Inc
EBOOK: In this e-book from DMI, learn about the 4 key areas your retail organization should be refining in order to make this year's Black Friday and Cyber Monday a complete success.
Posted: 18 Sep 2019 | Published: 31 Dec 2018

DMI Inc

Increase Customer Satisfaction by Focusing on the Citizen Experience
sponsored by Avtex
WHITE PAPER: In this white paper, explore how governments and government agencies can improve their citizens' satisfaction by refining their citizen experience. Additionally, learn how to define a successful citizen experience, and uncover 3 steps to improving yours.
Posted: 16 Sep 2019 | Published: 31 Dec 2017

Avtex

Tech Powering your CX Might be Dragging Revenue
sponsored by The Media Trust
RESOURCE: Unknown third-party code outside of your control can introduce new risks or heighten existing ones. Read on to learn about digital risk scans and how you can reduce digital revenue threats like customer information theft, data leakage, site latency, and more.
Posted: 13 Sep 2019 | Published: 13 Sep 2019

The Media Trust

Creating Personalized Customer Journeys with a Digital Experience Platform and Headless CMS
sponsored by Contentstack
RESOURCE: Inside, learn how your organization can up its digital game by creating a personalized customer journey with a robust digital experience platform and headless CMS from Contenstack. Discover what it takes to conquer all your digital channels at once, and get the tools you need to pursue 1-on-1 personalization through a modern CMS integration.
Posted: 13 Sep 2019 | Published: 13 Sep 2019

Contentstack

How Conversational Banking is Transforming the Customer Experience
sponsored by IPSoft
CASE STUDY: Read this white paper to learn how IPsoft's intelligent virtual assistant, Amelia, partners with other applications to deliver a personalized customer experience that differentiates businesses in crowded markets.
Posted: 13 Sep 2019 | Published: 13 Sep 2019

IPSoft
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