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Customer Satisfaction

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ALSO CALLED: User Satisfaction
DEFINITION: A qualitative measure of performance as defined by customers, which meet their basic requirements and standards.
Customer Satisfaction Reports
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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center
sponsored by eGain Communications Corp.
WHITE PAPER: In this white paper, discover the 6 killer applications and associated use-cases for AI that have already enabled blue-chip companies to transform customer service and engagement.
Posted: 26 Jul 2019 | Published: 26 Jul 2019

eGain Communications Corp.

Chatbots: Improve Your CX Strategy
sponsored by ServiceNow
EGUIDE: Chatbots are a great option for handling frequent, easy-to-answer questions, but how effective are they in a CX strategy? Inside, explore the benefits of chatbot technology. Learn how chatbots can help improve your CX strategy, and discover how to determine the right point for chatbot-human handoff.
Posted: 17 Jul 2019 | Published: 15 Jul 2019

ServiceNow

Make Journey Mapping Your Secret to Outstanding Customer Service
sponsored by ServiceNow
WHITE PAPER: View this white paper to explore how you can better asses the quality of your customer experience by gaining a better understanding of your customer journey. Learn how to lay the foundation for a successful customer journey map, and discover how to put your journey map into action.
Posted: 16 Jul 2019 | Published: 16 Jul 2019

ServiceNow

Guide to Better CX: AI, Chatbots, and More
sponsored by ServiceNow
EGUIDE: What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.
Posted: 16 Jul 2019 | Published: 16 Jul 2019

ServiceNow

Recipe Book for Better Customer Support: Chatbots, Natural Language Processing, & More.
sponsored by ServiceNow
EGUIDE: In this e-guide, discover the differences between chatbots, virtual assistants and conversational agents. Learn how chatbots and virtual assistants can help drive business value, and explore how chatbots and other forms of intelligent customer support software can help drive enterprise-wide transformation and innovation.
Posted: 16 Jul 2019 | Published: 16 Jul 2019

ServiceNow

12 Ways to Make Your E-Commerce Customers Love You
sponsored by New Relic
RESOURCE: Stop sending your customers to your competitors! In this helpful blog post, discover 12 ways to make your e-commerce customers fall in love with your business, and unlock expert tips for building ongoing customer loyalty.
Posted: 15 Jul 2019 | Published: 09 Feb 2018

New Relic

The 3 Dimensions of Monitoring Digital Customer Experience
sponsored by New Relic
RESOURCE: How can a digital customer experience help your organization? And more importantly, what does digital customer experience even mean? In this article, explore what constitutes a digital customer experience (DCX). Discover the quality of service dimensions for a successful DCX, and learn how a DCX can benefit your organization
Posted: 15 Jul 2019 | Published: 15 Jul 2019

New Relic

Customer Service Best Practices
sponsored by Genesys
EBOOK: How do you guarantee the success of your customer experience strategy? In this e-book, discover how to improve your existing customer experience strategy through the integration of customer service best practices from Genesys, and explore 5 ways to deal with customer challenges and burnout.
Posted: 12 Jul 2019 | Published: 12 Jul 2019

Genesys

7 Best Practices for Building Customer Loyalty
sponsored by Genesys
EBOOK: What's the best way to build and keep customer loyalty in the face of shifting customer expectations? View this e-book to unlock the key to steadfast customer loyalty, and discover 7 best practices for building and sustaining customer loyalty in the digital age.
Posted: 12 Jul 2019 | Published: 31 Dec 2018

Genesys

The Essential Migration Checklist for Identifying the Right Customer Experience Solution
sponsored by Genesys
RESOURCE: Start your customer experience migration journey today. View this essential migration checklist for identifying the right customer experience solution, and explore how this migration checklist can help jumpstart your customer experiences and business outcomes.
Posted: 12 Jul 2019 | Published: 12 Jul 2019

Genesys

Your Path, Your Way: 3 Options for Transforming Your Legacy Contact Center
sponsored by Genesys
EBOOK: In this e-book, discover how to transform your contact center with Genesys. Learn how to maximize your customer experience platform migration options while minimizing risk and disruption, and explore how the cloud can help improve your migration prospects.
Posted: 11 Jul 2019 | Published: 11 Jul 2019

Genesys

From Cold Lead to Closed Deal: How to Use Trello to Optimize Sales Deals
sponsored by Atlassian
WHITE PAPER: In this white paper, explore how to build a process that supports your sales team with Trello. Discover the workflows your sales team can use to optimize processes and deals, and learn how Trello can help your organization move leads along the funnel, organization communications, and more.
Posted: 11 Jul 2019 | Published: 11 Jul 2019

Atlassian

Achieve CX Optimization with Call Center Transformation
sponsored by Squelch
EGUIDE: In this guide, learn how call center optimization can improve your CX strategy. Discover 5 common customer support problems affecting your CX, and learn how call center transformation can increase business value and drive customer satisfaction.
Posted: 03 Jul 2019 | Published: 01 Jul 2019

Squelch

Email Deliverability: It Starts with Strategy
sponsored by Act-On Software
WHITE PAPER: Most marketers know that sending one-off emails to an entire database will not deliver results—and worse, it can negatively impact customer experience and potentially damage your brand. Read this white paper to learn how to develop an intelligent email marketing strategy that utilizes segmentation to target the right audience at the right time.
Posted: 28 Jun 2019 | Published: 31 Dec 2018

Act-On Software

Build Competitive Advantage Through Customer Engagement and AI
sponsored by LogMeIn, Inc.
ANALYST REPORT: Download this Forrester report to uncover recommendations that companies can consider to help meet customer expectations to garner their satisfaction, which drives engagement, conversion, loyalty, and ultimately revenue.
Posted: 20 Jun 2019 | Published: 20 Jun 2019

LogMeIn, Inc.

Retail's Formula for Success in 2019
sponsored by Lucidworks
WHITE PAPER: To remain competitive, retailers will require renewed focus on technologies and disciplines that will have the greatest impact on customer satisfaction, operational efficiency and ROI. Read this white paper to learn about 3 key areas that evidence shows are critical to future retailer success.
Posted: 20 Jun 2019 | Published: 31 Dec 2018

Lucidworks

Leverage AI To Drive Measurable Improvements And Move Your Customer Experience To The Top
sponsored by LogMeIn, Inc.
ANALYST REPORT: Download this Forrester report to uncover the current customer engagement maturity, the challenges and benefits as a result of their maturity level, and tactics to improve overall CX.
Posted: 18 Jun 2019 | Published: 18 Jun 2019

LogMeIn, Inc.

Executive Guide for Marketing: 3 Models for Digital Transformation
sponsored by Bynder
WHITE PAPER: Download this guide to find out why the marketing imperatives for each of the 3 business models, outlined inside, are achievable when you position DAM as foundational tech within your ecosystem.
Posted: 18 Jun 2019 | Published: 18 Jun 2019

Bynder

Survey Results: Customer Expectations and Experiences with Online Shopping
sponsored by LogMeIn, Inc.
RESEARCH CONTENT: Inside, explore survey findings about the current state of CX for online shopping and discover how intelligent customer engagement tools can provide businesses with the actionable insights needed to efficiently deliver richer and more personalized experiences in real time.
Posted: 17 Jun 2019 | Published: 17 Jun 2019

LogMeIn, Inc.

Create the Ideal Customer Experience Without Giving Up Control
sponsored by Lucidworks
VIDEO: In this video from Lucidworks, CEO and President of Cirrus10, Peter Curran, and VP of Product Marketing at Lucidworks, Justin Sears, discus how organizations can use AI to create better customer experiences without sacrificing business control.
Posted: 17 Jun 2019 | Premiered: 10 Apr 2019

Lucidworks

Measuring Customer Experience in the Banking Industry
sponsored by New Relic
RESOURCE: In this article, learn about the 3 key dimensions that compose an effective online banking customer experience. Discover how to measure customer experiences through the use of key performance indicators (KPIs), and get the tools you need to determine the success of your customer experience strategy.
Posted: 17 Jun 2019 | Published: 31 Dec 2018

New Relic

Question Answering and Virtual Assistants with Deep Learning
sponsored by Lucidworks
WEBCAST: Users are moving from keyword search queries towards NLP utilization; they expect search engines to deliver results based on the language and phrasing they use in everyday conversation. Watch this webinar to learn how deep learning (DL) can be used to create QA and virtual assistant type systems to meet these growing consumer expectations.
Posted: 14 Jun 2019 | Premiered: Dec 31, 2018

Lucidworks

Watch, Listen, Learn: Winning in the Age of the Informed Buyer
sponsored by TechTarget
RESEARCH CONTENT: In this infographic, explore how new 3rd party sources of behavioral insight are putting marketing teams in a better position to help grow sales productivity.
Posted: 13 Jun 2019 | Published: 13 Jun 2019

TechTarget

3 Reasons Your ABM Program Could End in Disaster
sponsored by TechTarget
WHITE PAPER: How do you ensure that your account-based marketing (ABM) program doesn't go up in flames? In this 3-part guide, discover common failure points for ABM. Learn how to evaluate, evolve and apply the right processes and practices for account-based marketing success, and explore why sustained ABM success requires more than just successful tactics.
Posted: 13 Jun 2019 | Published: 13 Jun 2019

TechTarget

The Evolving Contact Center: From Call Center to Customer Experience Center
sponsored by Burwood
WHITE PAPER: In this white paper, learn how to upgrade your contact center's capabilities through understanding and meeting the demands of the 21st century consumer. Explore the 3 stages of a successful contact center evolution, and review guiding principles for leveraging your customer service center.
Posted: 12 Jun 2019 | Published: 12 Jun 2019

Burwood
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