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Emerging Technologies >
Artificial Intelligence >
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Natural Language Processing
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DEFINITION: In computing, natural language refers to a human language such as English, Russian, German, or Japanese as distinct from the typically artificial command or programming language with which one usually talks to a computer. The term usually refers to a written language but might also apply to spoken language.
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Natural Language Processing Reports
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8 Matches
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Using Interaction Analytics to Digitize & Optimize Contact Center Performance
sponsored by CallMiner
WHITE PAPER:
In this white paper, learn about interaction analytics and explore how interaction analytics can help give contact center agents and managers the tools they need to perform at their best.
Posted: 04 Apr 2019 | Published: 31 Dec 2018
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How AI Improves the Customer Experience
sponsored by CallMiner
WHITE PAPER:
Customer experience has emerged as a critical driver in competitive differentiation and revenue growth. As a result, the tools needed to manage customer interactions are changing. In this white paper, explore how AI is revolutionizing the customer experience, and decide if AI is right for your organization's customer service strategy.
Posted: 03 Apr 2019 | Published: 03 Apr 2019
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Computer Weekly – 12 July 2016: Watson gets to work
sponsored by ComputerWeekly.com
EZINE:
In this issue we explore the many ways Watson has evolved from the machine that bettered humans in Jeopardy! to providing deep analytical insights to solve real world crises. We also look at how Barclay's bank is using DevOps to remain competitive and reveal new research that illustrates why cloud computing is at the heart of business innovation.
Posted: 11 Jul 2016 | Published: 12 Jul 2016
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Inspiring disruption: Tech Trends 2014
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE:
This in depth study from Deloitte assesses the top 10 business technology trends in 2014 ranging from the role of the CIO to the impact pf wearable technology.
Posted: 26 Feb 2014 | Published: 26 Feb 2014
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Guide to Better CX: AI, Chatbots, and More
sponsored by ServiceNow
EGUIDE:
What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.
Posted: 16 Jul 2019 | Published: 16 Jul 2019
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Build Identity Verification Processes with the Power of AI
sponsored by Jumio
EGUIDE:
This expert e-guide explores recent developments in AI-powered identity verification technology. Get tips on how to outsmart potential fraudsters by finding out how you can improve your identity verification practices by building machine learning and other AI-based technologies into your security strategy.
Posted: 19 Nov 2018 | Published: 15 Nov 2018
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AI in CRM: 10 Tips for Implementing Bots
sponsored by ConvergeOne
EGUIDE:
Explore how AI and NLP work with – not in lieu of – contact agents, and key factors to consider about virtual agent chatbots.
Posted: 23 May 2018 | Published: 18 May 2018
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Content Management Analytics Arms Businesses with a Strategic Planning Edge
sponsored by SearchContentManagement
EBOOK:
This expert handbook explores how to enable sound, machine learning-enabled analytics for content management systems. Find out how to support decision-making with rich, real-time ECM analytics and assess the impact of things like AI and big data on your content analytics strategy.
Posted: 01 Feb 2018 | Published: 01 Feb 2018
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