In this issue we explore the many ways Watson has evolved from the machine that bettered humans in Jeopardy! to providing deep analytical insights to solve real world crises. We also look at how Barclay's bank is using DevOps to remain competitive and reveal new research that illustrates why cloud computing is at the heart of business innovation.
What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.
This expert e-guide explores recent developments in AI-powered identity verification technology. Get tips on how to outsmart potential fraudsters by finding out how you can improve your identity verification practices by building machine learning and other AI-based technologies into your security strategy.
This expert handbook explores how to enable sound, machine learning-enabled analytics for content management systems. Find out how to support decision-making with rich, real-time ECM analytics and assess the impact of things like AI and big data on your content analytics strategy.