Natural Language Processing

WHITE PAPER: Call centers have become crucial to many business efforts, yet it can be hard to actually monitor every agent. Instead of using inconsistent, time-consuming, and limited human resources for this task, AI advances have empowered speech analytics that allow you to replace these steps with automated workers. Learn about it in this white paper.

Posted: 16 Apr 2020 | Published: 16 Apr 2020

WHITE PAPER: As the healthcare industry deals with a massive amount of data to sort through and utilize, businesses and hospitals find themselves in a remarkable position to put AI to work. In fact, 75% of respondents to an Alteryx survey reported AI as being a greater focus in the next year. Read this white paper to learn more about AI’s impact in healthcare.

Posted: 16 Apr 2020 | Published: 16 Apr 2020

WHITE PAPER: Talking to machines can produce impressive hands-off results, currently. That is, until you overwhelm their language processing capabilities. Read this white paper to learn why gears are shifting from natural language processing (NLP) to natural language understand (NLU).

Posted: 07 Oct 2019 | Published: 07 Oct 2019

WHITE PAPER: How real are the benefits of AI? Inside, review the costs, benefits, and risks of AI with insight from over 2,000 GARP/SAS survey respondents. Review the top use areas of AI in the modern day enterprise, and explore how AI can help your organization flourish.

Posted: 09 Aug 2019 | Published: 09 Aug 2019

WHITE PAPER: In this white paper, learn about interaction analytics and explore how interaction analytics can help give contact center agents and managers the tools they need to perform at their best.

Posted: 04 Apr 2019 | Published: 31 Dec 2018

WHITE PAPER: Customer experience has emerged as a critical driver in competitive differentiation and revenue growth. As a result, the tools needed to manage customer interactions are changing. In this white paper, explore how AI is revolutionizing the customer experience, and decide if AI is right for your organization's customer service strategy.

Posted: 03 Apr 2019 | Published: 03 Apr 2019

EZINE: In this issue we explore the many ways Watson has evolved from the machine that bettered humans in Jeopardy! to providing deep analytical insights to solve real world crises. We also look at how Barclay's bank is using DevOps to remain competitive and reveal new research that illustrates why cloud computing is at the heart of business innovation.

Posted: 11 Jul 2016 | Published: 12 Jul 2016

ESSENTIAL GUIDE: This in depth study from Deloitte assesses the top 10 business technology trends in 2014 ranging from the role of the CIO to the impact pf wearable technology.

Posted: 26 Feb 2014 | Published: 26 Feb 2014

EGUIDE: What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.

Posted: 16 Jul 2019 | Published: 16 Jul 2019

EGUIDE: This expert e-guide explores recent developments in AI-powered identity verification technology. Get tips on how to outsmart potential fraudsters by finding out how you can improve your identity verification practices by building machine learning and other AI-based technologies into your security strategy.

Posted: 19 Nov 2018 | Published: 15 Nov 2018

EGUIDE: Explore how AI and NLP work with – not in lieu of – contact agents, and key factors to consider about virtual agent chatbots.

Posted: 23 May 2018 | Published: 18 May 2018

EBOOK: This expert handbook explores how to enable sound, machine learning-enabled analytics for content management systems. Find out how to support decision-making with rich, real-time ECM analytics and assess the impact of things like AI and big data on your content analytics strategy.

Posted: 01 Feb 2018 | Published: 01 Feb 2018