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Natural Language Processing

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DEFINITION: In computing, natural language refers to a human language such as English, Russian, German, or Japanese as distinct from the typically artificial command or programming language with which one usually talks to a computer. The term usually refers to a written language but might also apply to spoken language.
Natural Language Processing Reports
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Are Your Contact Centre Agents Behaving Properly?
sponsored by Vonage
WHITE PAPER: Call centers have become crucial to many business efforts, yet it can be hard to actually monitor every agent. Instead of using inconsistent, time-consuming, and limited human resources for this task, AI advances have empowered speech analytics that allow you to replace these steps with automated workers. Learn about it in this white paper.
Posted: 16 Apr 2020 | Published: 16 Apr 2020

Vonage

The Convergence of Data Analytics and Artificial Intelligence (AI) in Healthcare
sponsored by Alteryx
WHITE PAPER: As the healthcare industry deals with a massive amount of data to sort through and utilize, businesses and hospitals find themselves in a remarkable position to put AI to work. In fact, 75% of respondents to an Alteryx survey reported AI as being a greater focus in the next year. Read this white paper to learn more about AI’s impact in healthcare.
Posted: 16 Apr 2020 | Published: 16 Apr 2020

Alteryx

Chatbots to Conversational Interfaces
sponsored by DMI Inc
WHITE PAPER: Talking to machines can produce impressive hands-off results, currently. That is, until you overwhelm their language processing capabilities. Read this white paper to learn why gears are shifting from natural language processing (NLP) to natural language understand (NLU).
Posted: 07 Oct 2019 | Published: 07 Oct 2019

DMI Inc

Artificial Intelligence In Banking and Risk Management
sponsored by SAS
WHITE PAPER: How real are the benefits of AI? Inside, review the costs, benefits, and risks of AI with insight from over 2,000 GARP/SAS survey respondents. Review the top use areas of AI in the modern day enterprise, and explore how AI can help your organization flourish.
Posted: 09 Aug 2019 | Published: 09 Aug 2019

SAS

Using Interaction Analytics to Digitize & Optimize Contact Center Performance
sponsored by CallMiner
WHITE PAPER: In this white paper, learn about interaction analytics and explore how interaction analytics can help give contact center agents and managers the tools they need to perform at their best.
Posted: 04 Apr 2019 | Published: 31 Dec 2018

CallMiner

How AI Improves the Customer Experience
sponsored by CallMiner
WHITE PAPER: Customer experience has emerged as a critical driver in competitive differentiation and revenue growth. As a result, the tools needed to manage customer interactions are changing. In this white paper, explore how AI is revolutionizing the customer experience, and decide if AI is right for your organization's customer service strategy.
Posted: 03 Apr 2019 | Published: 03 Apr 2019

CallMiner

Computer Weekly – 12 July 2016: Watson gets to work
sponsored by ComputerWeekly.com
EZINE: In this issue we explore the many ways Watson has evolved from the machine that bettered humans in Jeopardy! to providing deep analytical insights to solve real world crises. We also look at how Barclay's bank is using DevOps to remain competitive and reveal new research that illustrates why cloud computing is at the heart of business innovation.
Posted: 11 Jul 2016 | Published: 12 Jul 2016

ComputerWeekly.com

Inspiring disruption: Tech Trends 2014
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This in depth study from Deloitte assesses the top 10 business technology trends in 2014 ranging from the role of the CIO to the impact pf wearable technology.
Posted: 26 Feb 2014 | Published: 26 Feb 2014

ComputerWeekly.com

Guide to Better CX: AI, Chatbots, and More
sponsored by ServiceNow
EGUIDE: What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.
Posted: 16 Jul 2019 | Published: 16 Jul 2019

ServiceNow

Build Identity Verification Processes with the Power of AI
sponsored by Jumio
EGUIDE: This expert e-guide explores recent developments in AI-powered identity verification technology. Get tips on how to outsmart potential fraudsters by finding out how you can improve your identity verification practices by building machine learning and other AI-based technologies into your security strategy.
Posted: 19 Nov 2018 | Published: 15 Nov 2018

Jumio

AI in CRM: 10 Tips for Implementing Bots
sponsored by ConvergeOne
EGUIDE: Explore how AI and NLP work with – not in lieu of – contact agents, and key factors to consider about virtual agent chatbots.
Posted: 23 May 2018 | Published: 18 May 2018

ConvergeOne

Content Management Analytics Arms Businesses with a Strategic Planning Edge
sponsored by SearchContentManagement
EBOOK: This expert handbook explores how to enable sound, machine learning-enabled analytics for content management systems. Find out how to support decision-making with rich, real-time ECM analytics and assess the impact of things like AI and big data on your content analytics strategy.
Posted: 01 Feb 2018 | Published: 01 Feb 2018

SearchContentManagement
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