All resources sponsored by:

ServiceNow

1 - 25 of 171 Matches
Accelerating the Pace of Innovation with ServiceNow
sponsored by ServiceNow
CASE STUDY:In this case study, find out how VIVAT reimagined its IT service management strategy to better support over 2,500 employees – ultimately introducing an enterprise-wide system of record for IT, service delivery, operations, and development teams.
Posted: 05 Apr 2019 | Published: 05 Apr 2019
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Connecting Disparate IT Service Systems: NXP Case Study
sponsored by ServiceNow
CASE STUDY:Find out how a global manufacturing and engineering firm attained seamless IT services, change controls, and more under a single integrated platform – streamlining the disparate systems their recent expansion initiatives had inadvertently caused.
Posted: 04 Apr 2019 | Published: 04 Apr 2019
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HealthPartners Unlocks Powerful Project Portfolio Management
sponsored by ServiceNow
CASE STUDY:HealthPartners, a non-profit healthcare system with over 22,000 employees, originally brought in ServiceNow to replace their legacy IT helpdesk – but they didn't stop there. Find out what results they earned inside this quick article.
Posted: 04 Apr 2019 | Published: 20 May 2018
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Adidas: IT Self-Service in Action
sponsored by ServiceNow
CASE STUDY:Learn how Adidas used ServiceNow® platforms to create a consumer-style shop to deliver services and increase efficiencies for its employees across 160 countries
Posted: 03 Apr 2019 | Published: 03 Apr 2019
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How 5 Enterprises Left Their Legacy ITSM Behind
sponsored by ServiceNow
CASE STUDY:An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and cut down operational costs.
Posted: 22 Mar 2019 | Published: 22 Mar 2019
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5 Ways to Eliminate Help Desk Fire Drills
sponsored by ServiceNow
WHITE PAPER:Without an efficient way to manage requests, data, and staff, your help desk is in trouble – especially in today's increasingly complex IT environments. Learn about 5 best practices that will get your help desk up to speed, and keep it there.
Posted: 21 Mar 2019 | Published: 21 Mar 2019
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The New Era of IT
sponsored by ServiceNow
RESOURCE CENTER:Check out this collection of resources designed to illustrate today's new era of IT, ranging from IT transformation case studies to live demos of cutting-edge ITSM software.
Posted: 21 Mar 2019 | Published: 21 Mar 2019
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Driving Radical Business Transformation Through IT
sponsored by ServiceNow
WHITE PAPER:Check out this white paper to learn how to shift away from a cost-reduction focused to an innovation focused transformation strategy – and find out how the two are inherently connected. Inside, you'll get tactical advice for aligning IT strategy to business objectives through ITSM, PMO, and other IT levers.
Posted: 20 Mar 2019 | Published: 20 Mar 2019
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Time Warner Enhances Visibility and Service Quality
sponsored by ServiceNow
CASE STUDY:Learn how Time Warner moved from multiple disconnected monitoring tools and manual maintenance processes to an automated approach, providing seamless integration between CMDB and event management systems – and ultimately increasing the value-add of their ITSM processes.
Posted: 20 Mar 2019 | Published: 20 Nov 2018
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Turbocharge Your Project Management Office
sponsored by ServiceNow
WHITE PAPER:Find out how to accelerate project delivery and drive continuous improvement throughout your portfolio's lifecycle with advice on how to tackle some of the top challenges currently facing your IT project management office.
Posted: 20 Mar 2019 | Published: 20 Jul 2018
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Case Study: How TransAlta Keeps Their Lights On
sponsored by ServiceNow
CASE STUDY:TransAlta, a Canada-based energy provider, is built around providing its customers with the power they need, wherever and whenever they need it. Learn how TransAlta ensures optimal IT engagement, visibility, and performance through a collection of IT service and self-service platforms – and how they ultimately reduced service outages by over 80%.
Posted: 19 Mar 2019 | Published: 19 Mar 2019
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Transforming IT into a Catalyst for Business Growth
sponsored by ServiceNow
WHITE PAPER:Discover how ServiceNow's Change and Governance framework can help establish a higher degree of change clarity, regulatory compliance, and ultimately increase the visibility and strategic value of the entire change portfolio.
Posted: 19 Mar 2019 | Published: 19 Mar 2019
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The Road to Transforming the Customer Service Experience
sponsored by ServiceNow
WHITE PAPER:With the information provided in this white paper, discover how to modernize your customer service strategy through the use of smart technology, and increase your bottom-line with these new CX strategies.
Posted: 19 Mar 2019 | Published: 19 Mar 2019
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Improve Your Customer Experience with Modernized Field Service Management
sponsored by ServiceNow
EBOOK:In this e-book, discover how to transform your field service management strategy to a customer service success. Learn how to deliver an effortless, personalized experience to your customers, and uncover 6 field service best practices to improve CX.
Posted: 19 Mar 2019 | Published: 31 Dec 2018
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The True Impact of ServiceNow IT Business Management
sponsored by ServiceNow
WHITE PAPER:Download this study from Forrester to learn about the potential ROI of ServiceNow IT Business Management (ITBM) software and explore the benefits, costs, and risks associated with an ITBM investment.
Posted: 19 Mar 2019 | Published: 31 Oct 2018
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Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM System
sponsored by ServiceNow
WHITE PAPER:Legacy IT service management (ITSM) systems aren't always able to keep up with today's business pace, but some organizations are still clinging to their old systems. Inside this white paper, learn why IT modernization might not be as difficult as you think – and why it's a necessity now more than ever.
Posted: 18 Mar 2019 | Published: 18 Mar 2019
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Modernizing Customer Service for the Digital Economy: Best Practices
sponsored by ServiceNow
EBOOK:With the information provided in this e-book, learn how to transform your customer service with featured industry best practices, and compare your customer service strategy against ServiceNow's modern customer service checklist.
Posted: 18 Mar 2019 | Published: 31 Dec 2018
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The AI Revolution: Creating a New Customer Service Paradigm
sponsored by ServiceNow
RESEARCH CONTENT:In this research report from ServiceNow and Devoteam, explore how AI is revolutionizing the customer service paradigm. Glean insight into the role AI-based technologies will play in the future of customer service, and learn how to empower your customer service teams with AI-driven technologies for better CX.
Posted: 18 Mar 2019 | Published: 31 Dec 2018
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Crossing the Legacy ITSM Chasm
sponsored by ServiceNow
WHITE PAPER:This exclusive report examines "next-generation ITSM" and its contributions towards changing IT and business requirements. Download now to compare advances with the risks of staying with legacy ITSM models and evaluate the risks of "doing nothing" and allowing legacy ITSM to persist.
Posted: 18 Mar 2019 | Published: 28 Feb 2018
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Go Live Fast With ServiceNow ITSM
sponsored by ServiceNow
WHITE PAPER:Read about a cutting-edge ITSM platform that uses graphical tools to configure and deploy new applications – all without any installation steps or having to write additional lines of code.
Posted: 15 Mar 2019 | Published: 15 Mar 2019
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Unlocking PPM's Full Power: HealthPartners Case Study
sponsored by ServiceNow
CASE STUDY:Discover how a national healthcare provider rose from the ashes of its legacy IT desk to build out a new service management and PPM platform that could keep up with their growing pains.
Posted: 15 Mar 2019 | Published: 15 Mar 2019
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Digitally Transform Customer Service Management
sponsored by ServiceNow
EBOOK:Choosing the right customer service platform can be complex, which is why ServiceNow looped together 5 best practices to help you make the right decision. Download this e-book to uncover expert tips and discover why self-service, automation, and multi-channel support are essential for your next customer service platform.
Posted: 14 Mar 2019 | Published: 31 Dec 2018
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Driving Radical Customer Service Innovation
sponsored by ServiceNow
EBOOK:With the information provided in this e-book, discover how to innovate customer engagement and build a better CX through the use of smart technology, and determine if a Customer Service Management platform from ServiceNow is right for you.
Posted: 14 Mar 2019 | Published: 31 Dec 2018
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Service Visibility: Your Green Light to a Clear Road Ahead
sponsored by ServiceNow
WHITE PAPER:Download this eBook to learn how efficiently mapping IT infrastructure to business critical services can increase service visibility and improve your service delivery.
Posted: 14 Mar 2019 | Published: 14 Mar 2019
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Define IT Services for Future Success
sponsored by ServiceNow
WHITE PAPER:Download this white paper for a look into IT services best practices, action plans, and other resources designed to help whip your IT service quality into shape – and perhaps meet idealist IT goals in the process.
Posted: 14 Mar 2019 | Published: 14 Mar 2019
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