All resources sponsored by:

ServiceNow

1 - 25 of 155 Matches
Where is IT Today? Understanding the Role of IT as Innovator and Business Partner
sponsored by ServiceNow
WHITE PAPER:Download this white paper to learn to adapt your IT team to its new role within the greater organization – extending beyond the traditional support function into a highly-valued innovation enabler.
Posted: 23 Aug 2019 | Published: 01 Aug 2019
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Creating Organizational Agility
sponsored by ServiceNow
WHITE PAPER:Organizational agility, a methodology similar to agile, has recently become more important as organizations seek to be more ready and able to adapt to quickly changing operating environments. Open this whitepaper to learn how to get started with adopting organizational agility and the benefits you could see.
Posted: 19 Aug 2019 | Published: 19 Aug 2019
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The Right Work - Done Right
sponsored by ServiceNow
WHITE PAPER:Read this whitepaper to learn more about why so many of your peers are making the switch to adaptive planning, how you can get started, and a tool that can help make it easier for you.
Posted: 19 Aug 2019 | Published: 01 Jul 2019
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ITIL 4 in 10 Minutes
sponsored by ServiceNow
WHITE PAPER:Click inside to find a distilled overview of what the newest additions to ITIL 4 are and the latest amendments to ITSM best practice frameworks to save some time without missing out on the latest developments.
Posted: 19 Aug 2019 | Published: 19 Aug 2019
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Transform your Business with HR Solutions from ServiceNow
sponsored by ServiceNow
RESOURCE CENTER:One of the first interactions an employee has is with human resources—making this relationship a defining factor in overall employee satisfaction. Browse this resource collection to increase employee satisfaction by making it easy for employees to get the HR services they need with ServiceNow solutions.
Posted: 05 Aug 2019 | Published: 05 Aug 2019
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Business Value of ServiceNow Customer Service Management
sponsored by ServiceNow
ANALYST REPORT:In this Total Economic Impact study by Forrester, discover the framework for evaluating the potential financial impact of investing in ServiceNow Customer Service Management.
Posted: 30 Jul 2019 | Published: 01 Apr 2019
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How ServiceNow Delivers High-Performance Business Services with AIOps
sponsored by ServiceNow
PRODUCT OVERVIEW:Jump inside this white paper to learn how ServiceNow's AIOps platform employs machine learning, natural language processing, advanced analytics and more to cut through event noise and give IT support professionals some breathing room.
Posted: 24 Jul 2019 | Published: 20 Feb 2019
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Configuration Management and CMDB for Dummies
sponsored by ServiceNow
EBOOK:Inside this 50-page guide, learn how to build and maintain a configuration management strategy that gives your organization full view into its infrastructure – and how to give your CMDB projects wings.
Posted: 23 Jul 2019 | Published: 23 Jul 2019
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Next Generation Software Asset Management
sponsored by ServiceNow
WHITE PAPER:Software adoption strategies that are a bit too gung-ho can quickly lead to wasteful spending – but keeping track of software assets manually is no easy feat, and is prone to lead to some expensive errors down the road. Inside, learn how ServiceNow's software asset management (SAM) tool can help.
Posted: 23 Jul 2019 | Published: 23 Jul 2019
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Chatbots: Improve Your CX Strategy
sponsored by ServiceNow
EGUIDE:Chatbots are a great option for handling frequent, easy-to-answer questions, but how effective are they in a CX strategy? Inside, explore the benefits of chatbot technology. Learn how chatbots can help improve your CX strategy, and discover how to determine the right point for chatbot-human handoff.
Posted: 17 Jul 2019 | Published: 15 Jul 2019
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Make Journey Mapping Your Secret to Outstanding Customer Service
sponsored by ServiceNow
WHITE PAPER:View this white paper to explore how you can better asses the quality of your customer experience by gaining a better understanding of your customer journey. Learn how to lay the foundation for a successful customer journey map, and discover how to put your journey map into action.
Posted: 16 Jul 2019 | Published: 16 Jul 2019
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Guide to Better CX: AI, Chatbots, and More
sponsored by ServiceNow
EGUIDE:What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.
Posted: 16 Jul 2019 | Published: 16 Jul 2019
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Recipe Book for Better Customer Support: Chatbots, Natural Language Processing, & More.
sponsored by ServiceNow
EGUIDE:In this e-guide, discover the differences between chatbots, virtual assistants and conversational agents. Learn how chatbots and virtual assistants can help drive business value, and explore how chatbots and other forms of intelligent customer support software can help drive enterprise-wide transformation and innovation.
Posted: 16 Jul 2019 | Published: 16 Jul 2019
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The New CHRO Agenda: Employee Experiences Drive Business Value
sponsored by ServiceNow
VIDEO:In this brief video, learn how Chief human resources officers (CHROs) are helping organizations win the war for talent, and discover how CHROs are driving organization-wide digital transformation, and aligning personalized, predictive, and seamless employee experiences to drive business value.
Posted: 26 Jun 2019 | Premiered: 08 Oct 2018
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Executive Profiles in Digital Transformation
sponsored by ServiceNow
WHITE PAPER:True digital transformation is no longer a buzzword or a far-off prospect – it's a necessity for any organization seeking ongoing business success. Read this white paper to explore how real world CIOs and IT leaders are commanding the helm of their organizations' digital transformation journey.
Posted: 18 Jun 2019 | Published: 20 Sep 2018
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To Achieve a Consumer-Grade Employee Experience, HR Must Follow CRM
sponsored by ServiceNow
ANALYST REPORT:HR leaders strive to satisfy the increasingly elevated expectations of a technically savvy workforce to create a positive perception of the HR organization and, by proxy, the employer. Download this report to find out how to provide a consumer-grade employee experience with 8 building blocks.
Posted: 03 Jun 2019 | Published: 03 Jun 2019
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ServiceNow Security Operations Infographic
sponsored by ServiceNow
RESOURCE:Download this Forrester Total Economic Impact infographic for a summary of interview findings from 3 customers about their experience using ServiceNow Security Operations.
Posted: 29 May 2019 | Published: 29 May 2019
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Now on Now: Accelerating Security Operations
sponsored by ServiceNow
WHITE PAPER:Most companies manage security incident response with a manual process. This creates confusion and reduces the visibility an organization has. In this white paper, learn how with the Security Incident Response application of ServiceNow Security Operations, organizations can automate alert processing and accelerate their incident response process.
Posted: 24 May 2019 | Published: 30 Jun 2018
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Governance, Risk, and Compliance: Analyst Report
sponsored by ServiceNow
ANALYST REPORT:In this Forrester Total Economic Impact report, discover a framework to evaluate the potential financial impact of ServiceNow GRC on your organization.
Posted: 24 May 2019 | Published: 24 May 2019
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Elevating the Service Experience for All Users with Enterprise Service Management
sponsored by ServiceNow
EBOOK:Keeping up with expectations requires elevating your enterprise service experience—and that means replacing old, manual processes of the past with digital workflows that connect the entire company. Open up this white paper to learn how.
Posted: 23 May 2019 | Published: 20 Jan 2019
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Security Fundamentals for Clinical Excellence and Improved Care Outcomes
sponsored by ServiceNow
WHITE PAPER:Download this white paper to uncover 4 core areas healthcare providers should focus on to ensure they do not cause harm to patients or their workforce after a security or data breach.
Posted: 23 May 2019 | Published: 23 May 2019
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Engagement Fundamentals for Improved Patient Care Outcomes
sponsored by ServiceNow
WHITE PAPER:Healthcare providers are not immune to the customer experience revolution that has swept across many industries in the wake of technological advances. Download this white paper to uncover the 5 core areas of focus in delivering a positive patient experience and learn how ServiceNow can help strengthen patient engagement for improved care outcomes.
Posted: 23 May 2019 | Published: 23 May 2019
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HR Analyst Report - The Employee Experience Platform Has Arrived
sponsored by ServiceNow
WHITE PAPER:Read this white paper to learn about a new category of workforce productivity software, the employee experience platform (EXP), and discover how it can simplify some of the less intuitive workplace processes for your employees.
Posted: 06 May 2019 | Published: 31 Dec 2018
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Top 5 Ways HR and IT Can Partner on Delivering Great Employee Experiences
sponsored by ServiceNow
WHITE PAPER:Download this white paper to uncover5 ways to partner across HR and IT to foster a transformative mindset and deliver great experiences, benefitting an entire organization.
Posted: 06 May 2019 | Published: 06 May 2019
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Case Studies of HR & IT Partnering to Transform the Employee Service Experience
sponsored by ServiceNow
WHITE PAPER:Download this white paper to learn about the transformative mindset that requires HR and IT to partner closely to deliver experiences that enhance the digital, human, and physical employee journey.
Posted: 03 May 2019 | Published: 03 May 2019
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