EBOOK: Ready to transform field service management? AI-Driven Field Service Management For Dummies ServiceNow Special Edition explores how you can boost productivity, enhance employee and customer experiences and accelerate business value, using GenAI. Read on now to learn how you can empower your field teams.

Posted: 31 Jan 2025 | Published: 01 Feb 2025

EBOOK: How can you balance the nuanced IT requirements within your nonprofit while delivering exceptional experiences for customers and employees? Access this e-book to examine the key areas in which ServiceNow supports the organizational and digital transformation goals of nonprofits.

Posted: 07 Jan 2025 | Published: 07 Jan 2025

WHITE PAPER: This research paper is invaluable for nonprofit leaders looking for tech strategies with the most potential to help them advance their missions with limited resources. Learn best practices of AI “pacesetters” already realizing gains from their tech investments. Download the report for a deep dive into new data on nonprofit digital transformation.

Posted: 06 Jan 2025 | Published: 07 Jan 2025

WHITE PAPER: Read this ebook to learn how you can drive customer loyalty, increase productivity and improve your bottom line, by automating and streamlining your CX processes with the ServiceNow platform.

Posted: 26 Dec 2024 | Published: 26 Dec 2024

EBOOK: How can you say YES to focusing on driving business growth AND improving employee experience? Read this ebook to discover how to thrive in today's era of AI and people-powered innovation.

Posted: 23 Dec 2024 | Published: 23 Dec 2024

EBOOK: With 90% of organisations saying digital transformation introduces new risks, what if you could enable agility in technology innovation safely and confidently? Discover how easy it is to drastically improve your risk and security hygiene in this guide.

Posted: 23 Dec 2024 | Published: 23 Dec 2024

EBOOK: How can you balance productivity, retention and performance to drive growth, while lowering cost to serve? Read this ebook to see how you can improve productivity and business performance by streamlining employee experiences with the ServiceNow platform.

Posted: 23 Dec 2024 | Published: 23 Dec 2024

RESEARCH CONTENT: 71% of B2B customers think GenAI will benefit CX. But how can you ensure you're adding real value to customer service experiences? Read this ebook to learn how CX leaders can unleash the full potential of AI and GenAI. You'll see how GenAI can help you reduce strain on customer service agents, while lowering costs.

Posted: 23 Dec 2024 | Published: 23 Dec 2024

EBOOK: The ever-increasing frequency and costs of cyberbreaches mean you need to create the strongest possible security in your organisation. But how can you achieve this while still supporting innovation and change? By orchestrating your security operations—as well as risk and IT asset management—on a single platform.

Posted: 23 Dec 2024 | Published: 23 Dec 2024

FORRESTER TOTAL ECONOMIC IMPACT REPORT: How can you improve employee experiences to maximize retention? Read Forrester's report to learn the Total Economic Impact™ of ServiceNow HR Service Delivery. You'll see how organizations like yours have achieved over 17,000 hours of HR time savings on processing employee requests.

Posted: 23 Dec 2024 | Published: 23 Dec 2024

PRODUCT OVERVIEW: Streamline the customer experience from start to finish with generative AI. GenAI -powered Now Assist makes it easier than ever for customers to self-solve, empowers your agents to quickly resolve complex cases, and enables field technicians to fix issues on the first visit with work order summarization.

Posted: 23 Dec 2024 | Published: 23 Dec 2024

EBOOK: CCOs face mounting pressure to balance business needs with evolving customer expectations. So how can you elevate customer experiences at scale? By driving customer retention, reducing manual effort and lowering costs, with strategic automation enabling streamlined customer service operations. Find out how in this CCO's guide.

Posted: 23 Dec 2024 | Published: 23 Dec 2024

EBOOK: CHROs are often torn between doing more with less and enabling business growth. So how can you optimise your workforce while lowering costs? By breaking down silos across your HR processes and teams. Read this ebook to learn how streamlining routine requests with automation can drive productivity and satisfy employees.

Posted: 23 Dec 2024 | Published: 23 Dec 2024

EBOOK: How can you use GenAI to reduce daily case volume by 41% and inbound call volume by 19%? That's what organizations are achieving with ServiceNow's AI platform. Read this ebook for three strategies to unlock AI-powered transformation: standardize operations, consolidate systems, and automate workflows.

Posted: 23 Dec 2024 | Published: 23 Dec 2024

EBOOK: Read this ebook to see how you can proactively address customer issues, reduce inbound calls, and give employees better customer insights, while driving down cost to serve — using ServiceNow's AI-driven platform.

Posted: 23 Dec 2024 | Published: 23 Dec 2024

EBOOK: Empower your developers to build apps faster and more efficiently with generative AI. Read this e-book to discover how AI-generated code suggestions and text-to-code can reduce repetitive manual work and unleash your developers’ skillsets. The result? Accelerated app development, increased productivity, and 30% higher developer productivity.

Posted: 20 Dec 2024 | Published: 21 Dec 2024

EBOOK: With a widening developer skills gap, how can you meet demand for faster, more agile app development, while also reducing costs? By empowering developers with GenAI. Read this e-book to see how you can drive productivity, close talent gaps, and enable agile innovation, while also cutting costs, using ServiceNow’s AI-powered platform.

Posted: 20 Dec 2024 | Published: 21 Dec 2024

EBOOK: Businesses need a way to innovate faster and at scale. Enter AI-powered low-code app development. In this e-book, you’ll learn how developers of all skill levels can simplify, streamline, and scale app development for maximum ROI. Read on now to find out how you can deliver more ideas and drive better results, faster.

Posted: 20 Dec 2024 | Published: 21 Dec 2024

EBOOK: How can low-code app development help you unleash the full potential of your workforce? By enhancing productivity while enabling a more agile work environment—when you use a smart low-code strategy and intelligent automation on the ServiceNow platform. Read this e-book to discover more.

Posted: 20 Dec 2024 | Published: 21 Dec 2024

EBOOK: How can you supercharge productivity across all your workflows AND create great experiences for employees and customers? Read this guide to see how innovative companies like yours can say YES to both with AI. Learn how you can accelerate business agility to drive better business outcomes, using a single AI-powered cloud platform.

Posted: 20 Dec 2024 | Published: 01 Jan 2025

EBOOK: How can you free up your IT teams to focus more on initiatives that drive innovation and growth? Download this guide to explore the generative AI experiences you can deliver to your employees and customers on the ServiceNow platform.

Posted: 20 Dec 2024 | Published: 23 Dec 2024

EBOOK: Discover a practical 3-step approach to optimising technology spend and mitigating risk. In this guide, you'll get insight into using a single platform for planning technology and managing assets, automating and aligning teams to collaborate throughout the technology lifecycle, and increasing productivity with the power of automation and AI.

Posted: 20 Dec 2024 | Published: 20 Dec 2024

EBOOK: How can you boost workforce productivity AND deliver better IT services? In this three-step guide, discover how you can increase IT service agent efficiency by 66% with real-time IT visibility and AI-assisted recommendations, while increasing productivity by 30% with automated self-service.

Posted: 20 Dec 2024 | Published: 20 Dec 2024

EBOOK: Effective strategic planning is crucial for keeping your organisation ahead of an increasingly fast pace of change. Find out how you can connect every aspect of your strategy on a single platform, aligning work to priorities and objectives, to deliver more value to the business.

Posted: 20 Dec 2024 | Published: 20 Dec 2024