All Research Sponsored By:ServiceNow

Why Strategic Automation Empowers Employees in IT
ANALYST REPORT: Automation can bring about existential dreads in the minds of many employees, but its value in the form of empowerment is seldom talked about. Let IDC walk you through all the ways strategic automation can empower your employees in operations by downloading this analyst report.
Posted: 06 Oct 2022 | Published: 06 Oct 2022

TOPICS:  .NET

Leadership Trends Report: Technology Excellence
EBOOK: Check out this e-book for the 3 IT trends that are having the biggest impact in 2022, and discover the essential playbook for optimizing your organization's digital transformation.
Posted: 04 Oct 2022 | Published: 04 Oct 2022

TOPICS:  .NET

What’s The Business Impact Of Your CX Transformation?
ANALYST REPORT: Customer experience (CX) transformation efforts require large investments in technology, training and services, investments that many companies may be unsure if they can afford. Access this Forrester report to learn how to estimate CX transformation costs and build an ROI model that can power a business case.
Posted: 01 Oct 2022 | Published: 01 Oct 2022

TOPICS:  .NET

Organizations need ‘privacy by design’
BLOG: While data is the lifeblood of most organizations, it also poses a substantial liability. This blog looks at the important role data privacy programs play in modern endeavors for data protection. The blog also presents a 9-step guide to building data privacy. Read on to learn more.
Posted: 01 Oct 2022 | Published: 01 Oct 2022

TOPICS:  .NET

Cox Automotive Customer Story
CASE STUDY: The world’s largest automotive services business was struggling with the complexity of its massive IT ecosystem and was in the market for a single technology platform that provided accessible and accurate management information. Discover how ServiceNow fit their needs and set them up for future success in this case study.
Posted: 01 Oct 2022 | Published: 01 Oct 2022

TOPICS:  .NET

IT Asset Discovery: from Visibility to Workflow
WHITE PAPER: Learn what it takes to craft an effective IT asset visibility strategy in this e-book. Inside, you'll discover how to deliver cost savings, improve efficiencies and reduce risk—helping you transform business.
Posted: 28 Sep 2022 | Published: 26 Sep 2022

TOPICS:  .NET

Same Cyberthreat, Different Story
EBOOK: Organizations like yours are reducing the cost and chaos of vulnerability management by orchestrating an automated response across IT asset management, risk and security. Read this story for a real, practical example of how it's done, helping you stay ahead of the latest cyberthreats and drive continuous improvements.
Posted: 28 Sep 2022 | Published: 26 Sep 2022

TOPICS:  .NET

AI Service Automation: ITSM and ITOps Convergence
RESEARCH CONTENT: Your organization can supercharge key digital transformation initiatives like DevOps and SRE by enabling a higher level of integration of IT services and IT operations. Get this global EMA research to see how to make it happen by moving to a ServiceOps model powered by AI and automation.
Posted: 28 Sep 2022 | Published: 04 Oct 2022

TOPICS:  .NET

5 Remedies for the top IT Pains
EBOOK: Get this ebook for 5 remedies to top IT pains, enabling you to gain true control of IT costs, scale IT support, drive productivity and deliver extraordinary experiences.
Posted: 28 Sep 2022 | Published: 26 Sep 2022

TOPICS:  .NET

Highlights CX (CSM/FSM) sessions from K22
WEBCAST: Watch this webinar to hear from industry experts and discover how you can harness the power of your whole organization, enabling you to serve customers and ensure that they enjoy effortless experiences that keep them coming back.
Posted: 19 Sep 2022 | Premiered: Sep 19, 2022

TOPICS:  .NET

The field service experience - the next big differentiator for your business
INFOGRAPHIC: Many field service management leaders struggle to find methods and solutions that allow them to adapt, innovate and grow at speed and scale, while also making their employees feel more engaged and valued. Access this infographic to learn how your organizations can deliver frictionless experiences to customers and employees.
Posted: 13 Sep 2022 | Published: 13 Sep 2022

TOPICS:  .NET

Artificial intelligence. Human Experience. Five ways to strengthen customer experience with AI
EBOOK: According to research, 86% of organizations that have embraced AI say it has improved CX and boosted satisfaction rates. However, many companies either struggle to integrate these technologies or struggle to see the benefits. Access this guide to discover 5 ways that your business can leverage AI to strengthen CX.
Posted: 09 Sep 2022 | Published: 09 Sep 2022

TOPICS:  .NET

Agile at scale 101
WHITE PAPER: Dive into this e-book to explore what Agile project management is and the payoffs your organization can achieve through adoption.
Posted: 07 Sep 2022 | Published: 07 Sep 2022

TOPICS:  .NET

T-Systems elevates project management excellence
CASE STUDY: Check out this case study for a close look at T-Systems' experience integrating ServiceNow's PROJECTnow platform.
Posted: 07 Sep 2022 | Published: 07 Sep 2022

TOPICS:  .NET

FSM Tools: Reshaping Customer Experience for the Real and Virtual Fields
ANALYST REPORT: While field service management (FSM) software is helping organizations coordinate logistics, advances in areas like augmented and virtual reality are now enabling new models for service delivery. Access this report for a look at market factors impacting the priorities of large enterprises, as well as advanced FSM capabilities to watch out for.
Posted: 01 Sep 2022 | Published: 01 Sep 2022

TOPICS:  .NET

Turn customers into fans with your field service experience
BLOG: For field service agents to be successful, it’s necessary for your front, middle, and back-office teams to work together. Access this article for 4 ways that you can drive differentiation in your company and get tips for not only strengthening customer experiences, but also improving employee satisfaction throughout.
Posted: 31 Aug 2022 | Published: 31 Aug 2022

TOPICS:  .NET

The Three Customer Service Megatrends in 2022
ANALYST REPORT: Recent years have seen it become necessary for long-term contact centers to have strategies that allow you to anticipate future challenges and adapt to change. Access this Forrest report for an inside look at the current customer service landscape, revealing the top 3 trends to watch out for.
Posted: 29 Aug 2022 | Published: 29 Aug 2022

TOPICS:  .NET

Harnessing the whole organization to create a better customer experience
BLOG: In today’s competitive landscape, it’s critical to create efficient and seamless customer experiences (CX) in order to stand out amongst the crowd. However, organizations need to develop more responsive and agile methods for CX while improving employee productivity, satisfaction, and retention. Access this article to learn more.
Posted: 26 Aug 2022 | Published: 26 Aug 2022

TOPICS:  .NET

Transforming the employee experience for field service organizations
WEBCAST: Watch this webinar featuring HR leaders to learn the best practices for improving field service employee experiences, as they discuss the current landscape of the industry and how to best set up your workers for success.
Posted: 24 Aug 2022 | Premiered: Aug 24, 2022

TOPICS:  .NET

SPM Highlights from Knowledge: Operating Excellence
INFOGRAPHIC: Check out this infographic for 3 examples of organizations embracing observability, breaking out of silos, and integrating new acquisitions faster with the help of ServiceNow.
Posted: 23 Aug 2022 | Published: 23 Aug 2022

TOPICS:  .NET

Book of Knowledge: SPM
EBOOK: Read through this e-book for stories from companies that took complex situations and, with the help of ServiceNow, reimagined how the work was done with AI-powered workflows.
Posted: 23 Aug 2022 | Published: 23 Aug 2022

TOPICS:  .NET

Highlights from Knowledge: Risk
INFOGRAPHIC: Enterprises like yours need to manage both higher levels of risk and a growing list of new risks related to digital transformation initiatives. In this infographic, ServiceNow puts the spotlight on 3 organizations that they partnered with to help facilitate strategic change and improve operations. Download this infographic to learn more.
Posted: 23 Aug 2022 | Published: 23 Aug 2022

TOPICS:  .NET

Risk Book of Knowledge: Operating Excellence
EBOOK: Organizations often have an oversimplified view of risk management that sees the goal as only cutting costs. Read this e-book, in which ServiceNow shows how understanding and implementing risk management can help improve operational performance across an organization.
Posted: 23 Aug 2022 | Published: 23 Aug 2022

TOPICS:  .NET

Integrating People, Technology, and Processes to Drive Effortless Customer Experiences
RESEARCH CONTENT: How are organizations delivering on their investments to drive more efficient customer experiences? Read on to learn about 4 success stories of companies that leveraged ServiceNow’s cloud-based platform and solutions to integrate people, tech and processes and drive effortless CX.
Posted: 17 Aug 2022 | Published: 18 Aug 2022

TOPICS:  .NET

Great customer experience is easier than you think
BLOG: With customer self-service technology, companies can not only provide customers with more resources, but also reduce call volume to allow employees to focus on customers seeking their support. Read on to understand the full range of benefits that can be achieved by taking advantage of automation and customer self-service.
Posted: 16 Aug 2022 | Published: 17 Aug 2022

TOPICS:  .NET