All resources sponsored by:

ServiceNow

1 - 25 of 213 Matches
Now on Now: Scaling ITSM to Support Business Growth
sponsored by ServiceNow
WHITE PAPER:As your business grows, it is vital that your enterprise's IT services can keep up. Learn how you can streamline your organization's IT Services Management strategy and reap the efficiency, cost, and technology benefits it can provide.
Posted: 19 Nov 2018 | Published: 19 Nov 2018
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Switch Stories: How 5 Enterprises Left Their Legacy ITSM Behind
sponsored by ServiceNow
WHITE PAPER:An unorganized and ill-prepared ITSM can bog down many of the processes and tools that keep service delivery running smoothly. Learn how a group of leading companies revaluated their legacy ITSM strategies to deliver increased value to their users and save their businesses money.
Posted: 19 Nov 2018 | Published: 19 Nov 2018
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How to Overcome Today's Top ITSM Challenges
sponsored by ServiceNow
WHITE PAPER:What obstacles are keeping your IT service delivery team from succeeding? Turn your service desk into a business function your company can be proud of: Download this white paper to transform your service delivery by overcoming the top 4 ITSM challenges.
Posted: 19 Nov 2018 | Published: 19 Nov 2018
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How the Royal Bank of Scotland Transformed Internal ITSM and CMDB
sponsored by ServiceNow
WHITE PAPER:In this quick case study, discover how the RBS pivoted from using 13 different ITSM tools and multiple CMDBs to using one consolidated management platform – keeping their 14,000 users on the same page and establishing a new baseline for service quality.
Posted: 19 Nov 2018 | Published: 20 Oct 2018
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IT Service Management Blueprint: Get Control of Your Service Desk
sponsored by ServiceNow
WHITE PAPER:You need to modernize your service desk to handle a modern workload. In the journey to IT modernization, step one is consolidation. This e-book guides you in planning your service desk consolidation strategy, with best practices and how to choose the right tools for the job.
Posted: 16 Nov 2018 | Published: 16 Nov 2018
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Now on Now: How Performance Analytics Gives Visibility and Control
sponsored by ServiceNow
WHITE PAPER:Measuring and analyzing performance data is crucial to any business looking to make advances in their enterprise from the top-down. Discover how utilizing performance analytics delivered tangible results to ServiceNow's customer service department, development team, and more.
Posted: 16 Nov 2018 | Published: 16 Nov 2018
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Define Your Services for Fast and Accurate Service Delivery
sponsored by ServiceNow
WHITE PAPER:How would you rate your IT services solution in terms of speed, consistency, and accuracy? Open this whitepaper to learn how to empower your service desk customers to take matters into their own hands.
Posted: 16 Nov 2018 | Published: 16 Nov 2018
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A Practical Approach to ITIL Adoption
sponsored by ServiceNow
WHITE PAPER:Many of your peers are already reaping the benefits of ITIL adoption, but if you plan on following suit there are a number of common mistakes you should try to avoid. Read this whitepaper to learn the biggest ITIL pitfalls and how to avoid them.
Posted: 16 Nov 2018 | Published: 16 Nov 2018
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IT Service Management Blueprint: Consumerize the User Experience
sponsored by ServiceNow
WHITE PAPER:Access this whitepaper to learn how to create the ideal self-service experience for your IT service customers.
Posted: 16 Nov 2018 | Published: 16 Nov 2018
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Case Study: Redefining the Rail Experience via ITSM
sponsored by ServiceNow
WHITE PAPER:In this case study, find out how Virgin Trains kept their transformation goals on track – and on time – through a comprehensive business roadmap that began with IT service management.
Posted: 15 Nov 2018 | Published: 20 Jun 2018
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Creating a Single System of Engagement for a Global Organisation
sponsored by ServiceNow
WHITE PAPER:Faced with disconnected systems and rising process costs after a period of high growth, Experian was quick to recognize its need to upgrade existing IT services. Inside, find out how they scaled up and streamlined their service delivery capabilities – ultimately halving incident response times.
Posted: 15 Nov 2018 | Published: 15 Nov 2018
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How National Grid Aligned IT Strategy with Business Ambitions
sponsored by ServiceNow
WHITE PAPER:In this case study, find out how National Grid addressed mounting business pressures and increasing customer demands with the help of their IT organization and newfound IT service management tools.
Posted: 14 Nov 2018 | Published: 15 May 2018
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Rethinking Onboarding: How to Give Your Employees the Experience They Deserve
sponsored by ServiceNow
WHITE PAPER:They say you don't get a second chance to make a first impression. That's especially pertinent when you are trying to bring a new employee on board. Download this resource to learn about a new approach to employee onboarding and transition, and how it allows your employees to focus on the work they were hired to perform.
Posted: 14 Nov 2018 | Published: 14 Nov 2018
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Combining Operations with Development for a Competitive Edge
sponsored by ServiceNow
WHITE PAPER:Read up on how VIVAT – a Netherlands-based insurance group – reimagined its IT service management strategy to better support over 2,500 employees – and ultimately automating over 70% of processes and workflows.
Posted: 14 Nov 2018 | Published: 20 Jun 2018
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How a Modern IT Service Delivery Approach Can Support a University's Education Excellence
sponsored by ServiceNow
WHITE PAPER:University of Warwick, one of the UK's leading universities, quickly realized its legacy service desk tool had reached the end of its lifespan. Discover how their IT department found success in a new service desk system – introducing 150+ automation opportunities, over 40 new services, and more.
Posted: 14 Nov 2018 | Published: 20 Jan 2018
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Taking IT Service Delivery to a New Level
sponsored by ServiceNow
WHITE PAPER:A time-consuming approach to incident management could prove disastrous for your IT department by leaving employees with very little time to focus on more innovative and revenue-creating projects. Open this case study to learn about an ITSM solution that allowed one healthcare provider to save 1,200 hours on manual processes each year.
Posted: 13 Nov 2018 | Published: 20 May 2017
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Case Study: YBS Group Builds HR Service Function with ServiceNow
sponsored by ServiceNow
CASE STUDY:Download this case study to learn why financial services provider Yorkshire Building Society Group chose to launch ServiceNow's HR Connect when they needed to create a one-stop shop for HR services.
Posted: 13 Nov 2018 | Published: 13 Nov 2018
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Transform your Business with HR Tools from ServiceNow
sponsored by ServiceNow
RESOURCE:Watch this brief webcast to learn about ServiceNow's HR tools, which can help you increase employee satisfaction by making it easy to get the HR services you—and your employees—need.
Posted: 07 Nov 2018 | Published: 07 Nov 2018
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Transform the Service Experience with IT Service Management
sponsored by ServiceNow
RESOURCE:Inside, access a collection of articles including best practices, in-depth Forrester and Gartner reports, and more about IT service management and its importance on modern business success.
Posted: 07 Nov 2018 | Published: 07 Nov 2018
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Secrets to Providing Excellent Customer Service
sponsored by ServiceNow
RESOURCE:Learn more about the secret to providing excellent customer service. This infographic highlights 3 strategies for modernizing customer service, as well as survey findings about top customer service goals, challenges and barriers.
Posted: 06 Nov 2018 | Published: 06 Nov 2018
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Now on Now: Governance, Risk, and Compliance
sponsored by ServiceNow
VIDEO:Learn how ServiceNow uses its own GRC product to reduce 66% of Sarbanes-Oxley (SOX) administrative burden.
Posted: 05 Nov 2018 | Premiered: 17 Nov 2017
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The Essential Checklist for Modernizing Customer Service
sponsored by ServiceNow
RESOURCE:ServiceNow commissioned Integram Online Services to survey 200 senior managers in customer service roles at U.S. firms to understand what is preventing companies from modernizing their customer service. Read this resource to learn more about how your organization can modernize its customer service.
Posted: 05 Nov 2018 | Published: 26 Sep 2016
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TOPICS:  CRM | Customer Service

IDC WP - Maturity Model for Proactive Customer Service
sponsored by ServiceNow
RESOURCE:As products become increasingly commoditized, organizations can set themselves apart from their competitors by providing a unique customer service experience. Read this resource to learn about the Maturity Model for proactive customer service and how your organization can use it to provide a quality customer experience.
Posted: 05 Nov 2018 | Published: 31 Dec 2017
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Increase Service Visibility: Single System of Record
sponsored by ServiceNow
EBOOK:This e-book enables you to find out if you are dealing with limited service visibility. You will also see what a service visibility framework looks like, and get best practices to move from a manual approach to comprehensive, automated service reporting.
Posted: 31 Oct 2018 | Published: 30 Aug 2016
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Wayfair speeds up DevOps CI/CD pipeline, cutting integration times by 95%
sponsored by ServiceNow
WHITE PAPER:Wayfair, a leading online retailer, relies on a DevOps team to deliver over 300 releases every day – or an average of one every five minutes. In this case study, learn about the monitoring tool Wayfair used to gain complete end-to-end visibility into its pipeline and operations.
Posted: 30 Oct 2018 | Published: 30 Oct 2018
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