All Research Sponsored By:ServiceNow

INTELLIGENT AUTOMATION AND LOW CODE: POWERING THE MODERN ENTERPRISE
EBOOK: Read this e-book to see how you can say YES to investing for the future AND saving costs today, using low-code app development and intelligent automation. By enabling strong, scalable governance and smooth, intuitive experiences, employees are free to focus on driving business value.
Posted: 28 May 2024 | Published: 28 May 2024


Customer Service Insights in the GenAI Era
WEBCAST: To state that the customer experience is critical for business growth is an understatement. In a recent survey, almost 70% of respondents claimed they would switch brands simply based on customer service. With that much on the line, ensuring your CX team is fast, efficient, and empathetic is the key. Watch this webcast to learn about this trend.
Posted: 16 May 2024 | Premiered: Apr 16, 2024

TOPICS:  .NET

3 stages for optimizing it services and operations
EBOOK: In this guide, discover a practical, 3-stage approach for automating and optimizing IT services and operations on a single cloud platform, giving you the ability to govern all things IT while efficiently delivering extraordinary technology experiences.
Posted: 15 May 2024 | Published: 16 May 2024

TOPICS:  .NET

Raiffeisen Romania streamlines Service Operations
CASE STUDY: Discover in this case study why Raiffeisen Bank Romania trusts ServiceNow IT Service Management and IT Operations Management as it overhauls the way IT was managed, maintained, and ultimately, the way it delivers an exceptional experience to its users.
Posted: 14 May 2024 | Published: 14 May 2024

TOPICS:  .NET

Unleash productivity across the enterprise with GenAI
EBOOK: Before you can unlock the benefits of GenAI, you first must answer the question: How do I incorporate GenAI into my IT estate? Download this e-book to find out.
Posted: 14 May 2024 | Published: 14 May 2024

TOPICS:  .NET

Modernize IT services and operations with AI
EBOOK: There’s a misperception that modernizing your operations with AI and automation is complex and expensive. The good news? It doesn’t have to be. Download this e-book to learn the secrets to unleashing the next wave of productivity across your organization with AI.
Posted: 14 May 2024 | Published: 14 May 2024

TOPICS:  .NET

ServiceOps 2024: Automation and (gen)AI-powered IT service and operations
ANALYST REPORT: ServiceOps just makes sense. It is practical and makes everyone’s job easier… but how can you adopt without requiring major disruption in day-to-day realities? Find out in this research report.
Posted: 14 May 2024 | Published: 14 May 2024

TOPICS:  .NET

Embedding AI Into Technology Strategy: Five Steps to Impact
WHITE PAPER: In this IDC white paper, discover the 5 essential steps for effectively embedding AI into your technology strategy.
Posted: 14 May 2024 | Published: 14 May 2024

TOPICS:  .NET

3 ways to expand technology services and still cut costs
WHITE PAPER: Siloed services and operations teams can no longer keep pace with the technological demands of today’s digital-first world. In this guide, you’ll discover 3 approaches for expanding technology services away from traditional silos while still reducing costs.
Posted: 09 May 2024 | Published: 09 May 2024

TOPICS:  .NET

Measuring value to deliver value
EBOOK: Businesses need relevant metrics to monitor and manage project value from the outset. But how do they do that? Read on for the answer.
Posted: 20 Apr 2024 | Published: 20 Apr 2024

TOPICS:  .NET

Transform Work with Business Agility
VIDEO: To learn how to develop and support a scalable investment strategy for digital product development, check out this video by ServiceNow.
Posted: 19 Apr 2024 | Premiered: 19 Apr 2024

TOPICS:  .NET

Governance GenAI Low Code Development
BLOG: More organizations are turning to generative AI for its many business use cases. It’s been especially helpful for IT teams that use it for low-code and no-code application development. But, if your organization doesn’t have proper governance and controls, you risk app sprawl and wasted resources. Read on to learn how to establish solid IT controls.
Posted: 19 Apr 2024 | Published: 19 Apr 2024

TOPICS:  .NET

Innovate with Intelligent Automation and Low Code
INFOGRAPHIC: In order to stay competitive, organizations must have the flexibility to keep up with changing customer demands, solve complex issues, and the capability to digitize processes. However, if manual processes and siloed systems are preventing that, you need to adapt. Read on to see how low-code and automation can be the answer you’re looking for.
Posted: 19 Apr 2024 | Published: 19 Apr 2024

TOPICS:  .NET

5 findings about the customer experience landscape in the GenAI era
BLOG: Consistently delivering a top-notch customer experience across all touch points in your organization is extremely tough. There are challenges to overcome like increased customer expectations and the pressure to reduce costs. To manage this, businesses are turning to automation and AI to optimize the workforce. Read on to learn more about it.
Posted: 18 Apr 2024 | Published: 18 Apr 2024

TOPICS:  .NET

Putting People First
VIDEO: While AI technology continues to flourish in today’s marketplace, businesses have a fantastic opportunity to learn how to utilize AI in combination with human intelligence to create a modern and efficient customer experience. When combined correctly, this strategy is transforming the CX for customers and businesses. Watch this video to learn more.
Posted: 18 Apr 2024 | Premiered: 18 Apr 2024

TOPICS:  .NET

3 STEPS TO MANAGE TECHNOLOGY SPEND AND RISK
EBOOK: In this e-book, discover a practical, 3-step approach to optimizing technology spend and mitigating risk.
Posted: 17 Apr 2024 | Published: 17 Apr 2024

TOPICS:  .NET

Five ways to reduce costs with Strategic Portfolio Management
EBOOK: Too many organizations are not generating satisfactory returns on their strategic investments. They are leaving opportunity and money on the table, and their competitors couldn’t be happier. In this e-book, learn how the ServiceNow Now platform can help your organization make sure no opportunities are left on the table.
Posted: 17 Apr 2024 | Published: 17 Apr 2024

TOPICS:  .NET

3 Paths to Faster Growth with Low Code Development
WHITE PAPER: Low-code development platforms enable faster innovation and growth by expanding the developer pool. To learn more, read this paper on how low-code development can accelerate your digital transformation.
Posted: 17 Apr 2024 | Published: 17 Apr 2024

TOPICS:  .NET

Application Development Maturity Assessment
LANDING PAGE: Are you ready to drive business results and get more done with low-code tooling on the ServiceNow Platform? Take this assessment to uncover key next steps and best practices no matter where you are on your journey.
Posted: 17 Apr 2024 | Published: 17 Apr 2024

TOPICS:  .NET

Unify Customer Experience
VIDEO: When it comes to creating a sustainable and unified customer experience, consistency and uniformity are the keys. However, for organizations with multiple locations, delivering a consistent CX can be hard. Overcoming the challenges of varied data models and silos requires the right solution. Watch this video to see what that solution is.
Posted: 17 Apr 2024 | Premiered: 17 Apr 2024

TOPICS:  .NET

Simplify your field service technology selection
GARTNER RESEARCH REPORT: For organizations looking to upgrade their field service management offerings, there are many benefits to an initiative like this. Whether it’s optimizing scheduling, improving CX, or having the ability to offer connected field service and outcome-based contracts will give you the advantage you need. Read this Gartner report to learn more.
Posted: 17 Apr 2024 | Published: 17 Apr 2024

TOPICS:  .NET

Navigate the era of new customer expectations
EBOOK: For companies to be successful, they must achieve the delicate balance of finding ways to reduce costs while still delivering seamless customer experiences that stand out versus the competition. Today, focusing solely on customer engagement is not enough. Customers also want easy problem-solving with minimal effort. Read on to see how to offer it.
Posted: 16 Apr 2024 | Published: 16 Apr 2024

TOPICS:  .NET

NAVIGATING THE TIDES OF CHANGE: THE NEED FOR EVOLUTION IN CUSTOMER SERVICE EXPERIENCE
WHITE PAPER: The customer experience has changed significantly in recent years due to digital disruption. This ongoing change puts more pressure on customer service leaders than ever before to ensure that customer engagement stays high while costs are kept down. Read on to learn how your organization can navigate these challenges and continue to grow.
Posted: 16 Apr 2024 | Published: 16 Apr 2024

TOPICS:  .NET

3 Ways to Acceslerate Productivity and Innovation in the Enterprise
WHITE PAPER: This ServiceNow white paper details 3 ways to accelerate enterprise productivity and innovation, including connecting processes, hyperautomating tasks, and orchestrating workflows. Read the full paper to learn how you can drive faster decisions, save time and money, and empower employees.
Posted: 16 Apr 2024 | Published: 16 Apr 2024

TOPICS:  .NET

Top 10 Ways To Anticipate, Eliminate, And Defeat Cyberthreats Like A Boss
LANDING PAGE: With 90% of organisations saying digital transformation introduces new risks, what if you could enable agility in technology innovation safely and confidently? Discover how easy it is to drastically improve your risk and security hygiene in this guide.
Posted: 13 Apr 2024 | Published: 13 Apr 2024

TOPICS:  .NET