All resources sponsored by:

ServiceNow

1 - 25 of 213 Matches
Evolving your customer journeys to the next normal
sponsored by ServiceNow
EBOOK:Download this eBook to discover how to reinvent your customer journey for a new era of service expectations.
Posted: 29 Sep 2020 | Published: 29 Sep 2020
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Learn How Husqvarna moved to One IT with ServiceNow
sponsored by ServiceNow
WEBCAST:Slow IT service experiences can quickly throw a wrench into business operations—an outcome that becomes particularly severe during COVID-19 times. Tune in to this webinar to learn how Husqvarna modernized their service delivery using ServiceNow—and how your organization can, too.
Posted: 15 Sep 2020 | Premiered: Sep 15, 2020
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A New Era in Enterprise DevOps
sponsored by ServiceNow
WHITE PAPER:Access this white paper to learn why regulated enterprises struggle to scale DevOps, discover its business imperatives, and witness the benefits that organizations can achieve.
Posted: 09 Sep 2020 | Published: 09 Sep 2020
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Globalia Boosts Operational Efficiency with Digital Workflows from ServiceNow
sponsored by ServiceNow
CASE STUDY:Dive into this case study to learn how Globalia enhanced customer experiences and boosted operational delivery models using ServiceNow to earn unified IT service delivery.
Posted: 09 Sep 2020 | Published: 09 Sep 2020
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ServiceNow Enterprise DevOps Platform:
sponsored by ServiceNow
WHITE PAPER:To affect a digital transformation capable of competing in whatever next year brings, organizations need a powerful platform that extends automated governance principles to DevOps. In this guide, learn how to speed DevOps delivery by automation away 3 common roadblocks. Get started here.
Posted: 08 Sep 2020 | Published: 08 Sep 2020
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Delivering Business Nirvana with Value Stream Management
sponsored by ServiceNow
WHITE PAPER:The concept of Value Stream Management (VSM) has been around for a few years—but it has yet to reach the mainstream. Simply put, VSM is the end-to-end process of integrating every aspect of your business workflow and delivering software to your clients. Learn more in this guide.
Posted: 08 Sep 2020 | Published: 08 Sep 2020
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Evolving DevOps to support security – perspectives from the Puppet Labs State of DevOps report
sponsored by ServiceNow
WHITE PAPER:In this State of DevOps report, explore recent research findings from Puppet Labs and ServiceNow as they home in on DevOps trends with an emphasis on security. Read the key takeaways here.
Posted: 08 Sep 2020 | Published: 08 Sep 2020
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ServiceNow DevOps Automates Change Control and Compliance Management for DevOps Teams
sponsored by ServiceNow
WHITE PAPER:ServiceNow DevOps, an extension of the well-known SDLC platform, aims to add the most to a developer’s approval and change control lifecycle without disrupting their day-to-day development processes and tools. Find everything you need to know about ServiceNow DevOps—as well as IDC’s forecast for the technology, in this exclusive guide.
Posted: 08 Sep 2020 | Published: 08 Sep 2020
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ServiceNow is Developing a Self-Healing IT Environment
sponsored by ServiceNow
RESOURCE:Find out how ServiceNow themselves have come closer to achieving a fully self-healing infrastructure through the use of intelligent operations, proactive support, and data driven AIOps workflows.
Posted: 02 Sep 2020 | Published: 02 Sep 2020
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Composing a CMDB Requires New Rules for Navigating Today’s Modern Enterprise
sponsored by ServiceNow
WHITE PAPER:CMDBs require a lot of planning and coordination to prove truly valuable. Dive into this checklist to uncover the key four rules for creating a successful and efficient CMDB.
Posted: 01 Sep 2020 | Published: 01 Sep 2020
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TOPICS:  CMDB

Getting Started with a Centralized CMDB
sponsored by ServiceNow
WHITE PAPER:Setting up a CMDB is notorious in the IT industry for being “too difficult”. Click inside to find out 8 configuration management and CMDB tips, designed to help guide you through both the initial and post-implementation steps.
Posted: 01 Sep 2020 | Published: 01 Sep 2020
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TOPICS:  CMDB

For Dummies: Configuration Management Database
sponsored by ServiceNow
WHITE PAPER:IT infrastructures grow in size and complexity—it’s unavoidable. That’s where a CMDB can prove extremely valuable. Dive into this “For Dummies” guide to learn how to start crafting a CMDB strategy that unlocks full-stack insight into your IT infrastructure.
Posted: 31 Aug 2020 | Published: 31 Aug 2020
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TOPICS:  CMDB

Drive customer loyalty with connected digital workflows
sponsored by ServiceNow
WHITE PAPER:How confident are you that your service can deliver during uncertain times to keep your business going? In this brief, see how to evaluate your customer service, so you can identify and address broken processes and gaps.
Posted: 28 Aug 2020 | Published: 28 Aug 2020
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Service operations: How to organize resilient operations for unforeseen circumstances
sponsored by ServiceNow
EBOOK:If you can deliver consistently high service levels during unpredictable times, your customers will notice and thank you for it. Download this eBook for 6 best practices you can use to boost resilience and stay afloat in times of disruption.
Posted: 27 Aug 2020 | Published: 27 Aug 2020
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The Top 3 IT Pains of the New Reality and How to Solve Them
sponsored by ServiceNow
WHITE PAPER:In today’s remote work environment, three common IT headaches have emerged. Inside this guide, unearth the causes of these three distinct headaches—and learn how to start solving them.
Posted: 21 Aug 2020 | Published: 21 Aug 2020
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ITSM: Beyond out-of-the-box
sponsored by ServiceNow
WHITE PAPER:Inside, learn about how ServiceNow’s ITSM Pro out-of-the-box platform, accompanied by IntegrationHub and Flow Designer tools, can give your IT service desk the means to transition from frond end automation to end-to-end automation via workflow triggering.
Posted: 12 Aug 2020 | Published: 20 Jul 2020
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Future of Work: Develop a Change Mindset with App Engine
sponsored by ServiceNow
WHITE PAPER:See how a low-code development platform is helping the City of Los Angeles schedule and track COVID-19 tests, as well as perform analytics, allowing them to see trends and bottlenecks, and optimize their testing capacity.
Posted: 11 Aug 2020 | Published: 11 Aug 2020
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Journey to Digital Services: Common Service Data Model
sponsored by ServiceNow
WEBCAST:Having a configuration management database (CMDB) is key to running effective IT systems. Watch this webinar to learn how the ServiceNow Common Service Data Model is able to help businesses achieve data uniformity for their CMDB and expand business applications across their data systems.
Posted: 10 Aug 2020 | Premiered: Aug 10, 2020
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Red Hat Drives Smarter Business Decisions with ServiceNow CMDB
sponsored by ServiceNow
CASE STUDY:With IT hardware and software data siloed across business units, they were experiencing visibility challenges that were limiting decision-making capabilities. Dive into this case study to find out how Red Hat utilized ServiceNow CMDB to build a highly visible configuration database.
Posted: 28 Jul 2020 | Published: 28 Jul 2020
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TOPICS:  CMDB | IT Management

Powering IT operations in a cloud-first world
sponsored by ServiceNow
WHITE PAPER:As enterprises reach unprecedented measures of speed and agility, 3 major challenges for IT arise. This guide evaluates each challenge—and proposes a solution.
Posted: 28 Jul 2020 | Published: 28 Jul 2020
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ServiceNow Named a Leader for the CRM Customer Engagement Center
sponsored by ServiceNow
RESOURCE:ServiceNow Customer Service Management solves customer problems by bringing front, middle, and back offices together, proactively addressing issues, and instantly handling common requests. Learn more about the solution in this report.
Posted: 29 Jun 2020 | Published: 29 Jun 2020
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Customer Service and the Future of Work
sponsored by ServiceNow
WHITE PAPER:This 2020 IDC Perspective explores the interplay of customer and employee experience as a core component of digital transformation. It offers insight into a holistic strategy for improving customer service and thus customer experience (CX), including consumer expectations, the role of automation, and human-machine collaboration.
Posted: 26 Jun 2020 | Published: 01 Jan 2020
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A Four-Stage Maturity Model for IT Automation
sponsored by ServiceNow
RESEARCH CONTENT:Dive inside this report to uncover the four-stage maturity model for IT automation as researched by EMA – and learn how to use this model to your organization’s planning advantage.
Posted: 25 Jun 2020 | Published: 29 May 2020
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TOPICS:  IT Management

How to Create Value Through Empathy & Impactful Engagement
sponsored by ServiceNow
WHITE PAPER:Read this webinar recap for insight on how to engage and transform your customer experience process in order to provide more value on both sides of the exchange.
Posted: 25 Jun 2020 | Published: 24 Jun 2020
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Supercharging customer service: Reimagining the operator experience at Grocery Outlet
sponsored by ServiceNow
CASE STUDY:Access this webinar recap to explore the benefits and ROI that large retailer, Grocery Outlet, has experienced since implementing ServiceNow’s Customer Service Management solution, including Proactive Service and Effortless Self-Service.
Posted: 25 Jun 2020 | Published: 25 Jun 2020
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