IT Services  >   eBusiness Services  >  

Customer Interaction Services

RSS Feed   
ALSO CALLED: CIS, Customer Relations
DEFINITION: In customer relationship management (CRM), customer service chat (CSC) is an Internet service that allows the user to communicate in real time with a customer service agent by using an instant messaging (IM) application that's built into the company's Web site. CSC is often part of a "blended media" approach to contact center management, where customer service agents use multimedia routing technology  … 
Customer Interaction Services Reports
1 - 25 of 326 Matches Previous Page  |  Next Page
How Collecting Better Data About Your Customers Can Transform Your Business
sponsored by MASERGY
WHITE PAPER: In this white paper, find out how your organization can gain invaluable insights into customer behavior at a realistic price point, and how big data and the cloud can help engage customers during contact center interactions.
Posted: 21 Sep 2018 | Published: 21 Sep 2018

MASERGY

The AI-empowered Marketer
sponsored by Marketo
WHITE PAPER: In this infographic, learn how AI advances and accelerates marketers' ability to transform from one-size-fits-most marketing, to developing value through deeply personalized communication.
Posted: 12 Sep 2018 | Published: 12 Sep 2018

Marketo

From Insights to Engagement: Transform Your Customer Relationships with Data
sponsored by Marketo
RESOURCE: Inside, learn why marketers struggle to see a step-by-step path forward for meeting customers' expectations, and find out how and why you can use customer data to improve engagement.
Posted: 12 Sep 2018 | Published: 12 Sep 2018

Marketo

Call Center, Meet AI: What You Need to Know About How AI is Transforming Call Centers
sponsored by IBM
VIDEO: In this webcast, Brian Cantor talks with Dario Gil about how AI has the potential to strike a balance between cost containment and customer experience. Continue watching to uncover how to use technology to better connect with customers to prevent them from going to your competition.
Posted: 11 Sep 2018 | Premiered: 11 Sep 2018

IBM

Conversational AI for the Enterprise
sponsored by IBM
WHITE PAPER: In this white paper, find out what it means to deploy conversational AI for the enterprise to provide new insights and ways to optimize the customer experience. Continue reading to learn how to design one for your business.
Posted: 10 Sep 2018 | Published: 10 Sep 2018

IBM

Evolving From Big Data to Smart Data: New Ways CX Researchers Anticipate Behaviors
sponsored by Convergys
VIDEO: In this webcast, John Georgesen shares how Fortune 100 companies are tapping new technologies and using linkage techniques to uncover customer needs and behaviors. Find out how CX teams use non-survey data to drive real improvements, and help to anticipate behaviors.
Posted: 07 Sep 2018 | Premiered: 07 Sep 2018

Convergys

Panel Discussion: The Future of Call Centers
sponsored by IBM
VIDEO: In this webcast, Michelle Peluso discusses with a panel of customer service executives the challenge of building and maintaining long-lasting client relationships, and best practices to engage and nurture them successfully.
Posted: 06 Sep 2018 | Premiered: 06 Sep 2018

IBM

Convergys Analytics Webinar: Attention CX Practitioners! It's Time to Tranform Your Role
sponsored by Convergys
VIDEO: In this webinar, legendary CX expert Bruce Temkin discusses tips for how marketers can reshape their roles within the organization and drive real CX improvement with a "voice of the customer" strategy. Find out how you can turn customer insights into game-changing action.
Posted: 06 Sep 2018 | Premiered: 26 Jun 2018

Convergys

Voice of the Customer: Look Book 2018 – Remarkable Programs, Exceptional Results
sponsored by Convergys
RESOURCE: In this resource, learn how voice of the customer tools can help you capture feedback across the customer journey. Can this info be used to change the way your company thinks and acts?
Posted: 06 Sep 2018 | Published: 06 Sep 2018

Convergys

Bigger Isn't Always Better: Why Smart Data Means Smart Business
sponsored by Convergys
RESOURCE: This resource highlights how customer analytics tools can jump start your smart data initiative to optimize customer engagement, enthusiasm and loyalty for your brand.
Posted: 06 Sep 2018 | Published: 06 Sep 2018

Convergys

Uncover the True Value of Your Customer Support Organization
sponsored by Zendesk
RESOURCE: Inside, find out how your organization can build a high-quality, effective customer support center that helps you build relationships that are more meaningful, personal, and productive.
Posted: 05 Sep 2018 | Published: 05 Sep 2018

Zendesk

What Are Your Most Important Customer Service Objectives?
sponsored by Zendesk
RESOURCE: In this resource, uncover insight from experts in the customer service field about what goals customer service attempts to achieve, and how those goals contribute to the larger company mission.
Posted: 05 Sep 2018 | Published: 28 Mar 2018

Zendesk

State of the Connected Customer
sponsored by Salesforce
RESEARCH CONTENT: For businesses, there's more focus than ever on going beyond the expected product or service, to deliver a customer experience that truly differentiates. This report examines the evolution of these expectations, the technology that's driving them, and the balance of trust between customers and companies.
Posted: 05 Sep 2018 | Published: 05 Sep 2018

Salesforce

The AI Revolution: Insights Into the Next Era of Customer Relationships
sponsored by Salesforce
RESEARCH CONTENT: This report highlights key findings around customers' heightened expectations for tailored, relevant experiences, and how businesses are using AI to meet them. Inside, you'll also uncover the 3 big decisions companies look to leverage AI to help them compete in the Age of the Customer.
Posted: 04 Sep 2018 | Published: 04 Sep 2018

Salesforce

Using VOC to Create a CX Culture
sponsored by Convergys
RESEARCH CONTENT: Voice of the Customer (VOC) insights and tools can drive visibility into what is impacting the customer experience at all levels of the organizations. This infographic highlights how creating an enterprise-wide framework for action, companies can create a working customer experience culture.
Posted: 30 Aug 2018 | Published: 30 Aug 2018

Convergys

How to Make Every Survey a Top Customer Experience
sponsored by Convergys
EBOOK: This e-book outlines 4 key elements of a brand-building survey program. Find out how you can put these 4 pieces in place for your surveys to become powerful experience that deepen your customer's relationship with your brand.
Posted: 30 Aug 2018 | Published: 30 Aug 2018

Convergys

What Marketers Need to Know about Digital Transformation
sponsored by SAS
WEBCAST: In this webinar, hear from Wilson Raj of SAS and Daniel Newman of Futurum Research about the smartest path you can take to becoming digitally intelligent and improve customer journeys along the way.
Posted: 27 Aug 2018 | Premiered: Aug 27, 2018

SAS

AI and Chatbots and the Future of Personalization
sponsored by Oracle Cloud
VIDEO: Did you know that right now only 0.5% of all the data in the world has been analyzed, or used? Watch this webinar to learn more.
Posted: 23 Aug 2018 | Premiered: 20 Aug 2018

Oracle Cloud

Driving Personalization with AI and Chatbots
sponsored by Oracle Cloud
EBOOK: Data and analytics are at the heart of customer experience, and companies are embracing AI to help them use data better. Discover how inside.
Posted: 23 Aug 2018 | Published: 23 Aug 2018

Oracle Cloud

Four Steps to Conversational IVR
sponsored by Convergys
WHITE PAPER: We have become accustomed to using speech to interact with devices in our everyday lives. Now, you can leverage voice-controlled digital assistants in your contact center to give your customers seamless, low-effort experience they deserve. This paper outlines 4 fundamental steps to get you started on the path to conversational IVR.
Posted: 22 Aug 2018 | Published: 22 Aug 2018

Convergys

The Role of Human Talent in a Digital-First World
sponsored by Convergys
WHITE PAPER: As more and more of customers' simple needs are being addressed with digital self-service, human support interactions are becoming centered on more complex tasks. In this white paper, take a look at 7 high priority actions for making digital technologies and human talent work in harmony.
Posted: 20 Aug 2018 | Published: 20 Aug 2018

Convergys

Marketing Analytics Meets Artificial Intelligence
sponsored by SAS
RESOURCE: This checklist explores how AI can be used to enhance marketing analytics and to help companies both better understand their customers and deliver a great CX.
Posted: 15 Aug 2018 | Published: 31 Oct 2016

SAS

The Two Tribes of Marketing: GDPR has Created a Cultural Split in Marketing - Only one side can win...
sponsored by Marketo
ANALYST REPORT: 55% of businesses are marketing first, using GDPR compliance as an opportunity to improve customer engagement. In this report, take an in-depth look at the legal-first and marketing-first culture split and the importance of customer sentiment to how businesses use data.
Posted: 15 Aug 2018 | Published: 15 Aug 2018

Marketo

The Definitive Guide to Marketing Automation
sponsored by Marketo
RESOURCE: In this guide, explore answers to any and all questions about marketing automation, insight into selecting the right system, and what investments are required for success.
Posted: 10 Aug 2018 | Published: 10 Aug 2018

Marketo

The 7 Reasons Engagement Improves Return on Your Marketing Investment
sponsored by Marketo
RESOURCE: Take a look at these slides to understand the real - and substantial – financial benefits that can come from moving to engagement-focused marketing. Learn how you can better engage with customers to avoid the risk of becoming irrelevant.
Posted: 05 Aug 2018 | Published: 03 Aug 2018

Marketo
1 - 25 of 326 Matches Previous Page    1 2 3 4    Next Page

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2018, TechTarget | Read our Privacy Statement