IT Services  >   eBusiness Services  >  

Customer Interaction Services

RSS Feed   
ALSO CALLED: CIS, Customer Relations
DEFINITION: In customer relationship management (CRM), customer service chat (CSC) is an Internet service that allows the user to communicate in real time with a customer service agent by using an instant messaging (IM) application that's built into the company's Web site. CSC is often part of a "blended media" approach to contact center management, where customer service agents use multimedia routing technology  … 
Customer Interaction Services Reports
1 - 25 of 210 Matches Previous Page  |  Next Page
Succeed with a single source for contact center infrastructure and workforce engagement management
sponsored by Genesys
EBOOK: Download this ebook to discover the benefits of choosing a single vendor for call center infrastructure and workforce engagement management, including lowering TCO, improving workforce efficiency, increasing your competitive advantage, and more.
Posted: 24 Feb 2021 | Published: 24 Feb 2021

Genesys

Empathetic Customer Experience - Changing the Thinking
sponsored by Alchemer
WEBCAST: Check out this webcast from Alchemer to hear VP of Customer Experience at IDC and CEO at Alchemer discuss how to build an empathetic relationship between customers and brands, the importance of technology in strengthening customer experience and driving business outcomes, and more.
Posted: 18 Feb 2021 | Premiered: Feb 18, 2021

Alchemer

How Will Customer Experience Change in 2021?
sponsored by Alchemer
WEBCAST: In this webcast from Alchemer, hear the company’s CEO, VP of Customer Success, and Director of Growth Marketing discuss their prediction for how customer experience will change throughout 2021. Access it here to learn 5 trends they have forecasted.
Posted: 18 Feb 2021 | Premiered: Feb 18, 2021

Alchemer

6 Steps To Running A Successful Business In 2020 And Beyond
sponsored by 8x8, Inc.
EBOOK: In this guide, explore some of the areas you should focus to maintain a healthy business operation, and employee environment.
Posted: 16 Feb 2021 | Published: 16 Feb 2021

8x8, Inc.

Mozilla Gives Employees The Freedom To Solve Problems While Maintaining Enterprise Data Governance And Privacy
sponsored by Alchemer
CASE STUDY: In this case study, discover why Mozilla chose data collection platform Alchemer, and how its helped them gather customer feedback to improve experiences.
Posted: 12 Feb 2021 | Published: 12 Feb 2021

Alchemer

Redefining Success For Voice Of The Customer Programs
sponsored by Alchemer
DATA SHEET: Check out this data sheet to learn the 5 steps of Alchemer’s Net Promoter Score (NPS) customer feedback program and discover the benefits it can bring to your business.
Posted: 12 Feb 2021 | Published: 12 Feb 2021

Alchemer

Product Video Feedback
sponsored by Alchemer
DATA SHEET: Alchemer’s Video Feedback solution lets you collect video responses from your audiences, allowing you to see and hear from them personally. Customers can easily record their answers to your survey, adding a new dimension to your research. Learn more in this product overview.
Posted: 11 Feb 2021 | Published: 11 Feb 2021

Alchemer

Disruption Is Fine – It’s Trends We Should Be Scared Of!
sponsored by Sage
WHITE PAPER: As society eventually emerges from COVID, understanding how subtle trends are affecting the business world will be crucial. Check out this white paper to learn about 6 factors that should be on your strategic radar.
Posted: 10 Feb 2021 | Published: 10 Feb 2021

Sage

5 Steps To Becoming Customer-Centric
sponsored by Alchemer
DATA SHEET: Check out this infographic from Alchemer to explore the 5 steps to achieving customer centricity.
Posted: 09 Feb 2021 | Published: 09 Feb 2021

Alchemer

Transform Your Business With Alchemer
sponsored by Alchemer
WHITE PAPER: Today, every organization collects feedback data — but very few act on it. This can be blamed—at least partially—on complex solutions that make it hard to gather actionable insights from data. Enter Alchemer. Learn about Alchemer and how it can help you consolidate and analyze feedback to improve the CX in this white paper.
Posted: 09 Feb 2021 | Published: 09 Feb 2021

Alchemer

4 Key Drivers of Change in Customer Experience
sponsored by ServiceNow
WHITE PAPER: Contact centers are no longer the unresponsive, slow, frustrating call centers of yesteryear. With the help of digital technologies, businesses are able to provide their consumers with new levels of support. Read on to learn 4 key trends, inside and outside the contact center, that are elevating customer experiences to new heights.
Posted: 26 Jan 2021 | Published: 22 Jan 2021

ServiceNow

Improve the Contact Center Customer Experience with Digital Technologies
sponsored by ServiceNow
WHITE PAPER: While the contact center customer experience is generally better than ever, too many businesses are simply purchasing cutting edge solutions without a thoughtful technology strategy— a dangerous game to play. Access this expert guide to learn 4 steps to successful contact center technology implementation.
Posted: 26 Jan 2021 | Published: 22 Jan 2021

ServiceNow

Lancashire Constabulary, HPE Pointnext Services Find Untapped Insights in Audio Data
sponsored by HPE and Intel®
CASE STUDY: Access this case study to see how Lancashire Constabulary engaged HPE Pointnext Services to help the police gain insight into emergency and non-emergency calls to improve efficiency and effectiveness in serving the public.
Posted: 25 Jan 2021 | Published: 25 Jan 2021

HPE and Intel®

The Insights Driving Citizen Contact Centre Transformation
sponsored by Hewlett Packard Enterprise
WHITE PAPER: Check out this white paper to learn about the top challenges facing public sector contact centers and how speech and analytics technology is helping to solve them.
Posted: 25 Jan 2021 | Published: 25 Jan 2021

Hewlett Packard Enterprise

Introducing Citizen360 by Ascention
sponsored by Ascention
PRODUCT OVERVIEW: Citizen360 is a data platform designed to help government services manage consumer data and experiences. It will be launched in Australia and New Zealand during the 2020/21 financial year with plans to go global in the following year. Learn more about it in this product overview.
Posted: 22 Jan 2021 | Published: 22 Jan 2021

Ascention

Demand Sensing: Improving Inventory & Customer Fulfillment Levels
sponsored by NexInfo
CASE STUDY: Demand sensing is key to improving inventory and customer fulfillment levels. Just ask one manufacturer, who recently worked with NexInfo to replace E2Open with Oracle Demantra, to improve their demand planning process. Learn about the company’s experience working with NexInfo and the importance of demand sensing in this case study.
Posted: 28 Dec 2020 | Published: 28 Dec 2020

NexInfo

10 Questions to Ask Before Considering A Customer Data Platform
sponsored by Reltio
EBOOK: If you struggle with consolidating, organizing and distributing customer data, you’re not alone—many organizations do. That’s why using a customer data platform (CDP) is so helpful. Download this checklist to review 10 questions that you should consider before implementing a CDP.
Posted: 21 Dec 2020 | Published: 21 Dec 2020

Reltio

Connected Customers. Connected Journeys. Connected Data.
sponsored by Reltio
EBOOK: Read this eBook to learn how you can integrate data into every step of your customer experience strategy, and the benefits that offers.
Posted: 18 Dec 2020 | Published: 18 Dec 2020

Reltio

Moving Beyond Master Data Management to Connect Customer Data
sponsored by Reltio
EBOOK: Data silos make it very challenging to deliver the connected, personalized experience your customers not only want, but expect. Download this e-book to learn how to surmount these roadblocks, with a feasible, 6-step process to unify your customer data across your enterprise.
Posted: 17 Dec 2020 | Published: 17 Dec 2020

Reltio

The Role of Leadership in the Return to Work
sponsored by RingCentral
EBOOK: With turbulent social and political unrest, an economy under pressure, and a persisting pandemic, strong leadership is needed at every level of the organization regardless of role or company status. Access this eBook to learn 9 principles that you can apply in your own organization to become a more effective leader.
Posted: 17 Dec 2020 | Published: 17 Dec 2020

RingCentral

Restructuring Your Contact Center Technology for the Customer Experience Era
sponsored by RingCentral
WHITE PAPER: Read this whitepaper from RingCentral to learn the 4 key steps to restructuring your contact center technology to leverage artificial intelligence and the cloud and the 9 benefits of doing so.
Posted: 17 Dec 2020 | Published: 17 Dec 2020

RingCentral

2020 Media Consumption Series Infographic Pack
sponsored by ComputerWeekly.com
EGUIDE: Here they are, the final results of our 2020 Media Consumption Series all packaged together. We take a dive in to the who, what, why, where, when, and how the IT sector consumes all forms of digital media and more. Answering questions such as why sales reps with data driven intent get the best response rates and what subject lines get the open?
Posted: 15 Dec 2020 | Published: 15 Dec 2020

ComputerWeekly.com

Stephens & George Re-Aligns Its DR Strategy With Arcserve To Safeguard Customer Satisfaction
sponsored by arcserve
CASE STUDY: Checkout this case study to learn the results of implementing Arcserve to fortify your backup and DR like reduced backup time, optimized disaster recovery, and protection for critical operations.
Posted: 08 Dec 2020 | Published: 08 Dec 2020

arcserve

NWN Contact Center Offering
sponsored by NWN Corporation
VIDEO: Access this video to learn how your organization can leverage NWN’s Contact Center Solution to make intelligent and transformative decisions for your company.
Posted: 18 Nov 2020 | Premiered: 18 Nov 2020

NWN Corporation

Open for Business: Enabling True Collaboration Without Compromise
sponsored by Kingpin Comm. - 8X8
EBOOK: As network professionals know, the greatest inhibitor of productivity is complexity. With commerce, talent acquisition and now work all living online, organizations need a platform can support all of their communications efforts through just one vendor. Jump into this e-book to get a glimpse at what all-in-one communications can do.
Posted: 19 Oct 2020 | Published: 19 Oct 2020

Kingpin Comm. - 8X8
1 - 25 of 210 Matches Previous Page    1 2 3 4    Next Page

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2021, TechTarget | Read our Privacy Statement  | Do Not Sell My Personal Info