Customer Service Reports

Seven best practices for building customer loyalty
sponsored by Genesys
EBOOK: What's the best way to build and keep customer loyalty in the face of shifting customer expectations? View this e-book to unlock the key to steadfast customer loyalty, and discover 7 best practices for building and sustaining customer loyalty in the digital age.
Posted: 18 Mar 2022 | Published: 31 Dec 2018

Genesys

Infographic: 5 differences between call centers and contact centers
sponsored by ComputerWeekly.com
EBOOK: Call centers and contact centers provide customer service in different ways. Decision-makers should understand which option best fits their organization's needs to optimize CX. Download our exclusive infographic to find out what is the difference between call center vs contact center.
Posted: 23 Feb 2022 | Published: 23 Feb 2022

ComputerWeekly.com

Computer Weekly - 11 January 2022: How Pepsi is taking digital to the max
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we talk to PepsiCo's digital director about delivering innovation in customer experience. Our first buyer's guide of 2022 examines hybrid cloud storage. And we find out how Arkwright and Granville from the BBC sitcom Open All Hours are inspiring retailers 40 years on. Read the issue now.
Posted: 10 Jan 2022 | Published: 11 Jan 2022

ComputerWeekly.com

The Future of Retail with TIBCO Connected Intelligence
sponsored by TIBCO
RESOURCE: Access this infographic to discover how data-driven connected intelligence is allowing retailers to personalize their customer experience, predict purchasing and inventory trends, create omnichannel customer engagement strategies, optimize business processes, and more.
Posted: 23 Nov 2021 | Published: 15 Mar 2021

TIBCO

The Digital Retailer
sponsored by TIBCO
VIDEO: The retail industry has been massively disrupted by digital transformation, as many brick and mortar stores have had to struggle with customers demanding a personalized, online experience. Watch this video to learn how to overcome the challenges facing this industry with omnichannel experiences, mobile optimization, and more.
Posted: 23 Nov 2021 | Premiered: 25 Aug 2020

TIBCO

Value of Relationship Marketing for Improved Customer Experience
sponsored by TechTarget
EGUIDE: In this collection, marketers must learn how this approach differs from other marketing methods, and some standout examples of relationship marketing in action.
Posted: 19 Nov 2021 | Published: 19 Nov 2021

TechTarget

Guide to Call Center Training Programs
sponsored by TechTarget
EGUIDE: Contact center managers can't expect agents to perform flawlessly without a solid training program. This collection explores tips and best practices to develop and implement call center agent training programs.
Posted: 19 Nov 2021 | Published: 19 Nov 2021

TechTarget

A Computer Weekly buyer's guide to digital customer experience
sponsored by ComputerWeekly.com
EGUIDE: The pandemic has brought on changes to how organisations and their customers interact. In this 15-page buyer's guide, Computer Weekly looks at why firms need to adapt, what customer and employee experience has in common and what companies are doing to update the digital customer experience.
Posted: 02 Nov 2021 | Published: 02 Nov 2021

ComputerWeekly.com

Computer Weekly - 12 October 2021: How AI - and puffins - are boosting renewable energy
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we find out how an artificial intelligence system for tracking puffins could help boost renewable energy use. We examine the often-overlooked, but often damaging, diversity issue of age discrimination in tech. And we look at the key considerations when choosing enterprise cloud file services. Read the issue now.
Posted: 11 Oct 2021 | Published: 11 Oct 2021

ComputerWeekly.com

Computer Weekly – 5 October 2021: The most influential women in UK technology
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we reveal the 50 women chosen as the most influential in UK technology for 2021, and talk to the 10th winner of our annual list – Poppy Gustafsson, CEO of Darktrace. Also, our latest buyer's guide looks at digital customer experience technologies. Read the issue now.
Posted: 01 Oct 2021 | Published: 05 Oct 2021

ComputerWeekly.com

A Computer Weekly buyer’s guide to next-generation retail technology
sponsored by ComputerWeekly.com
EGUIDE: Customers' shopping habits were changing long before the coronavirus pandemic accelerated the e-commerce boom. In this 18-page buyer's guide, Computer Weekly looks at the tech innovations retailers are using to adapt and better serve customers.
Posted: 01 Jul 2021 | Published: 01 Jul 2021

ComputerWeekly.com

Computer Weekly - 25 May 2021: Making data an asset, not a threat
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we examine the latest developments in the UK government's National Data Strategy and what it means for the economy. Our latest buyer's guide explains the emerging technologies around computational storage. And we look at the advances in customer experience management during the pandemic. Read the issue now.
Posted: 24 May 2021 | Published: 25 May 2021

ComputerWeekly.com

2020 Talkdesk Contact Center Kpi Benchmarking Report
sponsored by Talkdesk
WHITE PAPER: Contact centers have changed considerably since last year—or even last month. In this comprehensive guide to contact centers, explore the role and value of Key Performance Indicators (KPIs), as well as 10 steps you’ll need to define your contact center KPIs. Save the guide here.
Posted: 15 Mar 2021 | Published: 26 Feb 2021

Talkdesk

Video: How Will Customer Experience Change in 2021?
sponsored by Alchemer
WEBCAST: In this webcast from Alchemer, hear the company’s CEO, VP of Customer Success, and Director of Growth Marketing discuss their prediction for how customer experience will change throughout 2021. Access it here to learn 5 trends they have forecasted.
Posted: 15 Mar 2021 | Premiered: Feb 18, 2021

Alchemer

Transform Your Business With Alchemer
sponsored by Alchemer
WHITE PAPER: Today, every organization collects feedback data — but very few act on it. This can be blamed—at least partially—on complex solutions that make it hard to gather actionable insights from data. Enter Alchemer. Learn about Alchemer and how it can help you consolidate and analyze feedback to improve the CX in this white paper.
Posted: 15 Mar 2021 | Published: 09 Feb 2021

Alchemer

Mozilla Gives Employees The Freedom To Solve Problems While Maintaining Enterprise Data Governance And Privacy
sponsored by Alchemer
CASE STUDY: In this case study, discover why Mozilla chose data collection platform Alchemer, and how its helped them gather customer feedback to improve experiences.
Posted: 15 Mar 2021 | Published: 12 Feb 2021

Alchemer

Redefining Success For Voice Of The Customer Programs
sponsored by Alchemer
DATA SHEET: Check out this data sheet to learn the 5 steps of Alchemer’s Net Promoter Score (NPS) customer feedback program and discover the benefits it can bring to your business.
Posted: 15 Mar 2021 | Published: 12 Feb 2021

Alchemer

5 Steps To Becoming Customer-Centric
sponsored by Alchemer
DATA SHEET: Check out this infographic from Alchemer to explore the 5 steps to achieving customer centricity.
Posted: 15 Mar 2021 | Published: 09 Feb 2021

Alchemer

Professional Development And Research Institute On Blindness
sponsored by Alchemer
CASE STUDY: In the past, the Professional Development and Research Institute on Blindness (PDRIB) struggled to collect feedback from its users in an accessible way, resulting in lower quality data and decreased survey completion rates. Thankfully, things have changed. In this report, learn how PDRIB used Alchemer to make their surveys accessible for any user.
Posted: 08 Feb 2021 | Published: 08 Feb 2021

Alchemer

Transform your customer experience with Slack for support teams
sponsored by Slack
EBOOK: Download this e-book to learn how Slack acts as a support team for your support team, by boosting the usability of your existing tech stack and uniting your company’s experts at a single point of access.
Posted: 08 Feb 2021 | Published: 16 Apr 2022

Slack

Evolving your customer journeys to the next normal
sponsored by ServiceNow
EBOOK: Download this eBook to discover how to reinvent your customer journey for a new era of service expectations.
Posted: 08 Feb 2021 | Published: 29 Sep 2020

ServiceNow

Avon calling: what happens when lockdown eliminates your business model?
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, global beauty brand Avon explains how it coped with a lockdown dilemma – a door-to-door sales model when its reps couldn't leave home. Our buyer's guide examines the use of artificial intelligence in IT security. And we analyse the government's decision to strip Huawei from the UK's 5G network. Read the issue now.
Posted: 08 Feb 2021 | Published: 21 Jul 2020

ComputerWeekly.com

A Computer Weekly buyer's guide to next-generation retail technology
sponsored by ComputerWeekly.com
EGUIDE: Customers' shopping habits were changing long before the coronavirus pandemic accelerated the e-commerce boom. In this 18-page buyer's guide, Computer Weekly looks at the tech innovations retailers are using to adapt and better serve customers.
Posted: 04 Jan 2021 | Published: 04 Jan 2021

ComputerWeekly.com

Customer service technologies emerge bloodied but unbowed from Covid-19 pandemic
sponsored by ComputerWeekly.com
EBOOK: The pandemic caused many businesses to reassess their approach to customer experience. Customers were changing their behaviour, their channels, their brands and suppliers and organisations had to adapt. Download this exclusive e-guide and read more about the transformative impact of the pandemic on customer service and experience.
Posted: 11 Feb 2022 | Published: 08 Feb 2022

ComputerWeekly.com

Computer Weekly - 19 October 2021: Making the case for and against police use of facial recognition technology
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, as the Met Police enhances its facial recognition capabilities, we examine the pros and cons of law enforcement use of the technology. Three in five IT professionals want a new job – is there a tech exodus in the industry? And we take an in-depth look at the growth of the Nordic datacentre sector. Read the issue now.
Posted: 17 Oct 2021 | Published: 19 Oct 2021

ComputerWeekly.com