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Customer Retention

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DEFINITION: Techniques to maintain relationships with existing customers.
Customer Retention Reports
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The Ultimate Guide to Workflow Automations Across Marketing Apps
sponsored by Workato
EBOOK: In this e-book, learn how marketers can improve their customer engagement and customer experience strategy with Workato. Discover Workato product features and benefits, and explore how Workato can help your organization achieve marketing workflow automation, stay on top of key customer touchpoints, and more.
Posted: 24 May 2019 | Published: 24 May 2019

Workato

The Future of the Contact Center
sponsored by Avaya
RESEARCH CONTENT: In this Gartner research report, discover what to expect from the future contact center. Learn how AI can help revolutionize your engagement and interactions, and explore the technological changes paving the way for the contact center of the future, including cloud technology, chatbots, and more.
Posted: 24 May 2019 | Published: 25 Apr 2019

Avaya

Reimagining the Employee Experience in Banking
sponsored by ServiceNow
WHITE PAPER: Read this white paper to learn how to provide a compelling employee experience that not only reduces turnover—but also improves customer experience as a result.
Posted: 23 May 2019 | Published: 31 Dec 2018

ServiceNow

How to Empower Financial Services Employees to Deliver Great Customer Experience
sponsored by ServiceNow
WHITE PAPER: If your employees are consistently hung up navigating disparate, clunky legacy systems in order to provide customers with the insights and solutions they need—both parties will fatigue. Read this white paper to learn how to improve customer experience at its roots—by improving employee experience first.
Posted: 23 May 2019 | Published: 31 Dec 2018

ServiceNow

North Face Improves Online Customer Care with Bold360
sponsored by LogMeIn, Inc.
CASE STUDY: In this case study, explore how The North Face improved their online customer care with a live chat and email management tool from Bold 360. Review Bold360 product features and benefits, and decide if Bold360 is right for your organization.
Posted: 21 May 2019 | Published: 31 Dec 2018

LogMeIn, Inc.

Royal Bank of Scotland
sponsored by LogMeIn, Inc.
CASE STUDY: Royal Bank of Scotland implemented a tool that provided agents with contextual information about each customer in real-time, as well as relevant solution suggestions for improved efficiency and customer retention—read more to find out what the used.
Posted: 21 May 2019 | Published: 31 Dec 2018

LogMeIn, Inc.

Zalando
sponsored by LogMeIn, Inc.
CASE STUDY: In dire need of a CX improvement, Zalondo discovered a solution that allowed their customers to receive intelligent search results and recommendations that expedited their help queries—read this case study to learn which solution they chose and what other ways it was able to improve their customer experience.
Posted: 21 May 2019 | Published: 31 Dec 2018

LogMeIn, Inc.

Exploring Customer Expectations in a Digital World
sponsored by Concentrix
RESOURCE: How do customers feel about AI and self-service? In this on-demand webinar from Concentrix, learn about today's latest trends in digital behaviors. Explore how customers feel about today's intelligent technology, and discover the importance of the mobile customer self-service experience.
Posted: 21 May 2019 | Published: 16 May 2019

Concentrix

The Customer Experience Role in Best-Run Midsize Companies: Embedding Intelligence to Drive CX
sponsored by SAP
RESEARCH CONTENT: In this research report, discover how an improved CX can help midmarket companies transform into intelligent enterprises. Explore why the best-run midmarket companies prioritize customer experiences, and explore how CX can drive your organization's digital transformation.
Posted: 20 May 2019 | Published: 20 May 2019

SAP

Showroomprive Success Story
sponsored by Dataiku
CASE STUDY: Read this case study to learn how Showroomprive.com—one of Europe's leading e-commerce players—developed a strategy that was able to predict customer churn with 77% accuracy.
Posted: 16 May 2019 | Published: 31 Dec 2018

Dataiku

Uncovering Digital Trends: Customer Expectations in a Digital World
sponsored by Concentrix
WHITE PAPER: In this white paper, learn how tracing today's digital trends can help inform businesses of their consumers' needs and wants. Explore what customer service looks like through a digital lens, and discover 4 ways to boost customer engagement with expert insight from Concentrix.
Posted: 16 May 2019 | Published: 16 May 2019

Concentrix

Slow Data Kills Business: Improve CX with the Right Data Management System
sponsored by InterSystems
EBOOK: In this e-book, discover how data can help enhance your customer experience and drive business value. Explore the power of modern data management platforms, and learn how to deliver successful customer experiences with data-driven insights.
Posted: 15 May 2019 | Published: 15 May 2019

InterSystems

5 Innovative Trends in E-Commerce
sponsored by Cloudinary
EBOOK: How can you improve your e-commerce strategy? In this e-book, discover the 5 innovative trends shaping e-commerce, and explore e-commerce best practices.
Posted: 14 May 2019 | Published: 14 May 2019

Cloudinary

Realize Your Digital Ambition: 4 Areas Energy Organizations can Power Digital Initiatives Today
sponsored by Appian
WHITE PAPER: In this e-book, learn how digital technologies can help those in the energy industry improve operations. Discover the 4 ways in which energy organizations can realize their digital ambitions, and explore how those already embracing digital technologies can drive business value and deliver tangible results.
Posted: 13 May 2019 | Published: 13 May 2019

Appian

How Dish Network Unlocked the Power of SurveyGizmo to Create Incredible Value
sponsored by Survey Gizmo
CASE STUDY: In this case study, discover why Fortune 250 company, Dish Network, decided to replace their survey management tools with SurveyGizmo. Learn about SurveyGizmo product features and benefits, and decide if as survey management tool from SurveyGizmo is right for your organization.
Posted: 09 May 2019 | Published: 09 May 2019

Survey Gizmo

The Anatomy of a Preference Center
sponsored by Akamai Technologies
WHITE PAPER: What is enterprise preference management (EPM), and how can it help deliver better customer experiences? In this white paper, learn how an EPM platform can help give consumers control of their customer engagement and experiences, and explore how preference management can help solve the longstanding privacy-personalization paradox.
Posted: 08 May 2019 | Published: 20 Dec 2018

Akamai Technologies

SurveyGizmo + Salesforce Integration: Make the Most of Your Data
sponsored by Survey Gizmo
RESOURCE: View this document to learn how a SurveyGizmo and Salesforce partnership can help your organization leverage its customer data, drive new leads, automate customer communications, and more.
Posted: 08 May 2019 | Published: 08 May 2019

Survey Gizmo

Content Center Best Practices for True 360 Degree Customer View
sponsored by Appian
WHITE PAPER: How do you balance all our modern technologies with human representatives for that elusive 360-degree customer view in order to remain competitive in the growing contact center industry? Watch this webinar to find out.
Posted: 07 May 2019 | Published: 31 Dec 2018

Appian

Future of Work Part 3
sponsored by Appian
RESEARCH CONTENT: Read this research report by IDG to learn why humans, AI systems, and robots need to work together to achieve massive operational improvements—and why it's harder to do than you might think.
Posted: 07 May 2019 | Published: 31 Dec 2018

Appian

Using Surveys to Track and Improve Customer Satisfaction
sponsored by Survey Gizmo
WHITE PAPER: Surveys are a powerful tool for keeping track of your customers' and their experiences with your product or service. For key tips and strategies on designing successful customer satisfaction surveys and improving your bran - read this white paper from SurveyGizmo.
Posted: 03 May 2019 | Published: 31 Dec 2018

Survey Gizmo

Guide to Great Survey Design
sponsored by Survey Gizmo
EGUIDE: Before you start creating your survey, it's important that you reflect on some key questions - from there, you can begin intelligent survey design with a clear goal in mind. Read this e-guide to learn more about designing a high performing survey.
Posted: 02 May 2019 | Published: 31 Dec 2018

Survey Gizmo

Build Better Products with Intelligent Product Feedback
sponsored by Survey Gizmo
WHITE PAPER: Collecting product feedback - and making good use of it - is almost as important as the product itself. Read this e-guide for an intelligent product feedback lifecycle walkthrough in order to deliver the absolute most to your customers.
Posted: 02 May 2019 | Published: 31 Dec 2018

Survey Gizmo

Product Feedback Management: How To Use Customer Intelligence For Product-Market Fit
sponsored by Survey Gizmo
WHITE PAPER: The need for product feedback is greater than ever before in part due to the ever-changing demands, expectations, and shopping savviness of today's consumers. In this white paper, explore how to implement a process that can be used to mature and enhance products over time by integrating customer intelligence throughout the product lifecycle.
Posted: 02 May 2019 | Published: 02 May 2019

Survey Gizmo

The New Reality for Customer Engagement
sponsored by Appian
WEBCAST: If your customer engagement center is perceived internally as a point of cost and not profit, then it's time for a change, and that doesn't mean just chat bots. Watch this webinar presented by Forrester for a discussion on overcoming the omnichannel customer service challenge by making use of an intelligence contact center platform.
Posted: 01 May 2019 | Premiered: Dec 31, 2018

Appian

How to Score Big with NPS: Understanding the Power a Company's Net Promoter Score has on Business Success
sponsored by Survey Gizmo
EBOOK: What is a net promoter score (NPS) and how can it be used to measure the long-term success of your existing organization? In this white paper, discover the value of NPS, and learn how NPS can be used to track customer satisfaction and loyalty across your organization.
Posted: 01 May 2019 | Published: 01 May 2019

Survey Gizmo
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