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Customer Retention

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DEFINITION: Techniques to maintain relationships with existing customers.
Customer Retention Reports
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From SalesforceIQ to Freshsales: How CovalentCareers increased revenue by 100%
sponsored by Freshworks
CASE STUDY: Access this case study to learn 4 Freshsales features that eye care start up CovalentCareers is using to their advantage.
Posted: 30 Jun 2020 | Published: 30 Jun 2020

Freshworks

An introduction to SAP Business One
sponsored by Sapphire
WHITE PAPER: Check out this white paper to learn the key capabilities of the SAP Business One ERP solution and discover how working with Sapphire Systems will help your business move forward faster.
Posted: 29 Jun 2020 | Published: 29 Jun 2020

Sapphire

Meeting the advanced challenges of modern CX
sponsored by Zendesk
WHITE PAPER: Access this white paper to learn the top 4 CX challenges to overcome and discover how Zendesk can meet these challenges head on while enabling companies to build a complete view of their customer experience, empower agents with quick, easy access to customer details, and meet the expectations of the modern customer.
Posted: 26 Jun 2020 | Published: 26 Jun 2020

Zendesk

Customer Service and the Future of Work
sponsored by ServiceNow
WHITE PAPER: This 2020 IDC Perspective explores the interplay of customer and employee experience as a core component of digital transformation. It offers insight into a holistic strategy for improving customer service and thus customer experience (CX), including consumer expectations, the role of automation, and human-machine collaboration.
Posted: 26 Jun 2020 | Published: 01 Jan 2020

ServiceNow

4 Ways AI Can Help Build an Omnichannel Customer Experience
sponsored by Verizon
WHITE PAPER: A company with a quality online, and offline, presence is one that lets its customers interact with it no matter where the customer is. Rather than relying solely on humans, companies can deploy AI to help deliver a consistent and accurate experience across channels. Check out this white paper to learn more about omnichannel customer experience.
Posted: 25 Jun 2020 | Published: 18 Mar 2019

Verizon

What Are Successful CX Leaders Doing Differently?
sponsored by Verizon
WHITE PAPER: Customer experience has become the distinguishing factor for many businesses today, with some consumers valuing their experience even over product quality. But how can you continue to provide the best customer experience possible? Check out this white paper to discover how leaders in the field are using technology to offer exceptional experiences.
Posted: 25 Jun 2020 | Published: 16 Jan 2019

Verizon

Customer 360 Platform
sponsored by Salesforce
VIDEO: It’s crucial to stay up to date on your customer’s needs so you can quickly deliver tailored customer experiences. Check out this video to learn how the Salesforce Platform can give you an integrated, holistic view of your customers’ profiles, allowing you to interact intelligently with them and address their needs on-demand.
Posted: 25 Jun 2020 | Premiered: 25 Jun 2020

Salesforce

Three Benefits of Delivering Unified Commerce
sponsored by Adobe
WHITE PAPER: Access this white paper to discover the 3 major benefits of delivering unified commerce.
Posted: 25 Jun 2020 | Published: 24 Jun 2020

Adobe

Customer 360 Platform Mobile Demo
sponsored by Salesforce
PRODUCT DEMO: In this brief Customer 360 Platform Mobile demo video, learn how you can give employees the ability to build mobile apps as needed that connect to your data sources.
Posted: 25 Jun 2020 | Premiered: 25 Jun 2020

Salesforce

The Path to Experience-Driven Commerce.
sponsored by Adobe
WHITE PAPER: As companies like Uber, Airbnb, Birchbox, and more have shown the world, today’s consumers value one thing above all else: experience. But how can enterprises take this fact and use it to create business value? Check out this Adobe white paper to learn how to become a business that sells an experience as valuable as the product itself.
Posted: 25 Jun 2020 | Published: 25 Jun 2020

Adobe

B2C Commerce Suites, Q2 2020
sponsored by Adobe
WHITE PAPER: Access this white paper to learn about the 31-criterion evaluation of the 10 most significant B2C commerce suite providers and see how they compared.
Posted: 25 Jun 2020 | Published: 24 Jun 2020

Adobe

Supercharging customer service: Reimagining the operator experience at Grocery Outlet
sponsored by ServiceNow
CASE STUDY: Access this webinar recap to explore the benefits and ROI that large retailer, Grocery Outlet, has experienced since implementing ServiceNow’s Customer Service Management solution, including Proactive Service and Effortless Self-Service.
Posted: 25 Jun 2020 | Published: 25 Jun 2020

ServiceNow

Create High-Value Customer Experiences in the Field like HP Indigo
sponsored by ServiceNow
CASE STUDY: Read this webinar recap to see how digital printing provider, HP Indigo, improved product uptime and CX by aligning customer service and field service with ServiceNow.
Posted: 23 Jun 2020 | Published: 23 Jun 2020

ServiceNow

ROI of ServiceNow Customer Service Management for CSPs
sponsored by ServiceNow
WHITE PAPER: ServiceNow recently commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study. It examines the potential ROI from ServiceNow Customer Service Management for enterprises in the communication sector. Explore the key findings in this white paper.
Posted: 23 Jun 2020 | Published: 23 Jun 2020

ServiceNow

How 5G Impacts Your CX Strategy
sponsored by Verizon
RESOURCE: Your customers will soon be clamoring for the high speed, instant feedback, and AI capabilities that 5G brings. In this blog, explore 3 ways 5G is set to impact your CX strategy in 2020 and beyond.
Posted: 22 Jun 2020 | Published: 05 Feb 2020

Verizon

Delivering Effortless Customer Engagement in Retail
sponsored by Twilio
EBOOK: Download this eBook to explore research on the state of retail, and tips for delivering the connected experience that customers expect.
Posted: 19 Jun 2020 | Published: 19 Jun 2020

Twilio

How to Tame CX Disruption
sponsored by Empirix
WEBCAST: How can you minimize risk, accelerate release cycles, reduce costs and consistently deliver a quality customer experience? Find out in this webinar, which explores how to tame CX disruption with automated, collaborative testing.
Posted: 18 Jun 2020 | Premiered: Jun 18, 2020

Empirix

How Smart is Your Retail?
sponsored by Zones, Inc.
EBOOK: Download this eBook to explore some ways businesses are already improving their customer experience and see how Zones can help your business implement those same solutions.
Posted: 17 Jun 2020 | Published: 17 Jun 2020

Zones, Inc.

6 Steps to a Smarter Collaboration Experience
sponsored by TATA Communications
RESOURCE: In this infographic, explore 6 steps to a smarter collaboration experience, including setting your collaboration vision, assessing your current setup, selecting the right technology, and 3 more.
Posted: 17 Jun 2020 | Published: 17 Jun 2020

TATA Communications

The Future of Customer Experience
sponsored by RingCentral
WEBCAST: Watch this video, to hear from RingCentral’s AVP of Customer Engagement John Finch as he describes the future of effortless customer engagement, and the steps organizations must take to achieve that.
Posted: 16 Jun 2020 | Premiered: Jun 16, 2020

RingCentral

Establishing a Communications Foundation for Digital Transformation
sponsored by TATA Communications
EBOOK: When done right, UCC will enable transformation far beyond enhanced communications. In this Wainhouse Research eBook, investigate UCC as an enabler of Digital Transformation.
Posted: 15 Jun 2020 | Published: 15 Jun 2020

TATA Communications

Real-Time Retail in Asia Pacific: Ensuring Exceptional Customer Experience in an Always-On World
sponsored by PagerDuty
RESOURCE: To be successful, e-retailers need to ensure high availability and functionality across complex, interconnected services such as payment gateways, inventory and order management, and website and mobile apps. Get tips on how to do that and provide the best possible CX with PagerDuty in this blog post.
Posted: 04 Jun 2020 | Published: 04 Jun 2020

PagerDuty

Deal-Makers' Guide to Salesforce
sponsored by ClearEdge
WHITE PAPER: This 33-page guide unlocks insights into how to get your best Salesforce deal by giving you, 3 tactics to help you get the best pricing on your contract, the best practices to negotiate your best deal – because negotiating without leverage is just another form of begging, tips on how to avoid over-buying or under-buying, and more.
Posted: 04 Jun 2020 | Published: 04 Jun 2020

ClearEdge

2020 Global Customer Experience Benchmarking Report
sponsored by NTT
EBOOK: Access this ebook to learn how to remain relevant in a complex, changing environment by adhering to 6 CX recommendations and discover the 4 attributes that the top CX performers all possess.
Posted: 03 Jun 2020 | Published: 03 Jun 2020

NTT

Maximize Revenue Opportunity with Contact-Level Intent Data
sponsored by TechTarget
WEBCAST: Are you aligned to maximize customer revenue across marketing, sales, and customer success? Having the right data and insights will help. In this webinar, get expert tips how to use intent monitoring and the data collected to maximize opportunity capture across the entire revenue lifecycle, and deliver a seamless customer journey.
Posted: 01 Jun 2020 | Premiered: Jun 1, 2020

TechTarget
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