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Customer Retention

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DEFINITION: Techniques to maintain relationships with existing customers.
Customer Retention Reports
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The Definitive Guide to Marketing Automation
sponsored by Marketo
RESOURCE: In this guide, explore answers to any and all questions about marketing automation, insight into selecting the right system, and what investments are required for success.
Posted: 10 Aug 2018 | Published: 10 Aug 2018

Marketo

Enterprise Search in 2025: How Site Search is Predicted to Change
sponsored by Lucidworks
WHITE PAPER: As data rapidly increases in quantity, organizations struggle to find ways to recall and analyze it. But new tools, like site search integrated with AI, can make finding the needed data—both at work and as a consumer—a lot easier. Tap into this report to learn how new enterprise search tools can help your organization gain a competitive edge.
Posted: 06 Aug 2018 | Published: 31 Dec 2017

Lucidworks

Webinar: Personalized Retail Search & Recommendations with Fusion
sponsored by Lucidworks
VIDEO: In this webinar, listen to Grant Ingersoll of Lucidworks as he discusses trends in e-commerce, and how to improve conversion and customer satisfaction in a retail environment.
Posted: 20 Jul 2018 | Premiered: 24 May 2017

Lucidworks

The Impact of AI Text Analytics: Listening to the Voice of the Customer
sponsored by Luminoso
WHITE PAPER: With such high volume of customer feedback from modern channels such as social media, it's impossible for businesses to manually respond to everyone. Download this white paper to explore 5 benefits of an AI text analytics platform for automating the analysis of customer feedback.
Posted: 19 Jul 2018 | Published: 19 Jul 2018

Luminoso

Transforming Retail for the Digital Age
sponsored by Microsoft
WHITE PAPER: In this white paper, uncover the opportunities for the retail industry to grow, adapt and evolve to address the changing needs of customers and capture new business potential.
Posted: 17 Jul 2018 | Published: 17 Jul 2018

Microsoft

Delivering Exceptional Customer Experience With CCaaS
sponsored by West UC
WHITE PAPER: Learn about the pros and cons of a cloud-based contact center as a service (CCaaS) platform that's designed to help streamline unified communications and enable customer service teams meet consumers on their channels of choice.
Posted: 27 Jun 2018 | Published: 27 Jun 2018

West UC

How to Build Digital, Connected and Adaptive Customer Experiences
sponsored by Oracle Cloud
RESOURCE: Inside, find out how a data-driven approach to CX will help you make your customers more loyal than ever as customers' expectations continue to climb higher and higher, and uncover 5 emerging technologies that should be on your strategic CX roadmap.
Posted: 25 Jun 2018 | Published: 25 Jun 2018

Oracle Cloud

5 Ways to Improve Customer Experience & Drive Growth Through Profitable Sales
sponsored by Oracle Corporation
EBOOK: If SMBs establish a robust customer experience strategy, they have a chance to level the playing field and compete with their larger competitors. Inside, learn about 5 ways SMBs can provide stellar customer experiences through consistent processes, integrated strategies, and omnichannel sales and marketing.
Posted: 08 Jun 2018 | Published: 08 Jun 2018

Oracle Corporation

The Product Manager’s Guide to Email
sponsored by SparkPost
RESOURCE: Explore how email notifications and other app-generated email messages can help product teams building fast-growing services make the most of email in their products, and how product development teams can messages in their apps to nurture user engagement.
Posted: 06 Jun 2018 | Published: 06 Jun 2018

SparkPost

The Body Shop's Fresh Take on Lasting Customer Relationships
sponsored by Axway
CASE STUDY: The Body Shop, an international ethical beauty business, recognized that they needed to take a different approach to understanding its customers and building relationships. Find out how they built a connected mobile app to gain a deeper understanding of customer preferences and revamp their customer loyalty program.
Posted: 31 May 2018 | Published: 31 May 2018

Axway

Customer Experience Networks Go Where Omnichannel Retail Can't
sponsored by Axway
RESOURCE: What happens when customers, employees, business partners and suppliers can collaborate and co-innovate to deliver improved, more holistic shopping experiences? Learn more inside.
Posted: 31 May 2018 | Published: 29 Dec 2017

Axway

Enable Smarter Selling and Boost Customer Relationships
sponsored by Microsoft
RESOURCE: Find out how the power of the Microsoft Dynamics 365 CRM tool with LinkedIn Sales Navigator and Microsoft Office 365 empowers sellers to turn relationships into revenue to grow your business.
Posted: 11 May 2018 | Published: 11 May 2018

Microsoft

2017 State Of Global Customer Service Report
sponsored by Microsoft
WHITE PAPER: Uncover the Microsoft 2017 State of Global Customer Service report's key findings about digital brand engagement, customer self-service, omnichannel strategies, and more.
Posted: 08 Dec 2017 | Published: 08 Dec 2017

Microsoft

User Feedback Drives a Better Customer Experience by Shaping the SDLC
sponsored by Applause
EBOOK: Find out how to differentiate your brand through your user experience, and discover 3 potential app quality benefits from injecting user feedback into your software development lifecycle (SDLC).
Posted: 30 Nov 2017 | Published: 30 Nov 2017

Applause

Your Guide to Omnichannel Customer Support
sponsored by Zendesk
WHITE PAPER: The customer determines the best way to engage with your company based on their needs and preferences. So how can you anticipate which channels a customer will need or want? Learn what omnichannel support entails, how a strategy can benefit your business, what factors are driving channel preferences, and more.
Posted: 30 Oct 2017 | Published: 30 Oct 2017

Zendesk

How Slack Improved Communications, CX
sponsored by Zendesk
CASE STUDY: San Francisco-based communications company Slack needed a more effective way of communicating. More than just software, they wanted to invest in an experience that would leave a positive impact on their customers. Learn how they shrunk response time, improved support and more.
Posted: 24 Oct 2017 | Published: 24 Oct 2017

Zendesk

9 Use Cases in Sales and How CRM Software Can Help
sponsored by Freshworks
RESOURCE: CRM software exists to help sales reps and managers meet sales needs irrespective of their complexity and magnitude. Inside, uncover 9 sales use cases and what CRM can do in each case.
Posted: 11 Jun 2018 | Published: 28 Mar 2018

Freshworks

Boosting the CX with Customer Service Analytics
sponsored by ConvergeOne
EGUIDE: In this e-guide, uncover how you can use analytics to improve the customer experience and enhance field services, which translates to more satisfied and loyal customers.
Posted: 11 Jun 2018 | Published: 06 Jun 2018

ConvergeOne

8 Reasons Why you Should Move From Excel to CRM
sponsored by Freshworks
RESOURCE: Businesses around the world use CRM to create and nurture relationships with their leads, but others use it for marketing automation, and for sales teams to manage their business relationships. Keep reading to explore 8 capabilities that a CRM system can offer you that Excel can't.
Posted: 11 Jun 2018 | Published: 27 Sep 2017

Freshworks

The Key to Getting Sales Reps to Embrace Analytics Tools
sponsored by Oracle Corporation
EGUIDE: This e-guide, written by Scott Robinson (Director of BI at Lucina Health), explains why sales teams can be resistant to analytics tools, and how they can enhance the results of sales reps and managers.
Posted: 01 Jun 2018 | Published: 30 May 2018

Oracle Corporation

Creating a Positive Customer Experience with 15 Steps
sponsored by ConvergeOne
EGUIDE: Explore how Marathon Sports established a more customer-centric strategy, and learn about the role of a loyalty program and customer insights for improving customer experiences.
Posted: 09 May 2018 | Published: 09 May 2018

ConvergeOne

5 Steps for Building a Business Case for Customer Journey Mapping
sponsored by Mega International
WHITE PAPER: Customer journey mapping can help you understand your customers, improve buyer engagement and make you more agile to changing customer demands.
Posted: 18 Jan 2018 | Published: 18 Jan 2018

Mega International

A Winning Plan for Effective Business Transformation & Improved Customer Experience with Business Architecture
sponsored by Mega International
WHITE PAPER: Explore this research from the Aberdeen Group about how organizations are improving customer experiences during an age of cloud, mobile, big data, and IoT.
Posted: 09 Jan 2018 | Published: 31 Dec 2017

Mega International

How Financial Services Can Be Customer-Centric in the New Digital Landscape
sponsored by Microsoft
RESEARCH CONTENT: This IDC white paper explores how financial services organizations can build a positive digital customer experience across multiple channels. Learn how to create a connected, customer-centric experience with key enablers for cloud content management, mobility, analytics, and more.
Posted: 20 Nov 2017 | Published: 30 Apr 2017

Microsoft

The New Era of Digital Retail
sponsored by Microsoft
WHITE PAPER: Find out what some of the retail industry's brightest thought leaders from Microsoft and NORA had to say about the changing digital landscape in terms of personalization, omnichannel customer engagement, customer data management, and more.
Posted: 17 Nov 2017 | Published: 17 Nov 2017

Microsoft
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