Business of Information Technology  >   Business Processes  >   Customer Service  >   Customer Satisfaction  >  

Customer Retention

RSS Feed   
DEFINITION: Techniques to maintain relationships with existing customers.
Customer Retention Reports
1 - 25 of 412 Matches Previous Page  |  Next Page
Transforming Customer Support with Artificial Intelligence Capabilities
sponsored by Zendesk
RESOURCE CENTER: Download this e-guide to learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions. You'll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action.
Posted: 07 Dec 2018 | Published: 07 Dec 2018

Zendesk

A Guide to the CX Improvement Landscape
sponsored by West IP Communications
RESEARCH CONTENT: There are many ways to approach CX restructuring. Read these white pages for informed statistics on the most common business practices regarding CX and highlighted areas for improvement and optimization.
Posted: 07 Dec 2018 | Published: 30 Nov 2018

West IP Communications

The Omnichannel Approach to CX
sponsored by West IP Communications
RESEARCH CONTENT: 70% of consumers think the use of bots programmed to respond like agents is acceptable in customer service. Recommendations for digital integration and many more CX improvement tools can be found in these white pages.
Posted: 07 Dec 2018 | Published: 30 Nov 2018

West IP Communications

Enabling Self-Service with Virtual Assistants
sponsored by Concentrix
VIDEO: Drive natural and intelligent self-service and voice-support that leads to higher overall CX performance, resulting in higher rates of both customer retention and satisfaction. Find out how blending AI with real agents improves CX by watching this webcast.
Posted: 07 Dec 2018 | Premieres: 25 Dec 2018

Concentrix

No More Digital Guesswork: Generate Product & Marketing Insights
sponsored by Optimizely
WHITE PAPER: Discover how product and marketing teams can use one tool to get feedback on digital products, commerce, and campaigns and improve their decision-making based on evidence and facts. Learn about the Optimizely X experimentation platform and find out how you can deploy new features successfully, personalize digital experiences, and more.
Posted: 03 Dec 2018 | Published: 03 Dec 2018

Optimizely

Become the Responsive Bank
sponsored by Bizagi Ltd
EBOOK: Download this e-book to learn how digital platform technologies can help your organization spark real change with ease and boost customer advocacy for good, ensuring a seamless omni-channel customer experience.
Posted: 30 Nov 2018 | Published: 30 Nov 2018

Bizagi Ltd

Optimizing Your Online Store
sponsored by Optimizely
RESOURCE: While there's no magic bullet when it comes to the success of your online store, top-performing retailers do have something in common: a growing focus on experience optimization. Find out how experience optimization can help your organization to improve key retail metrics, including purchases, average order value, revenue and more.
Posted: 30 Nov 2018 | Published: 30 Nov 2018

Optimizely

Sharing Identity to Foster Customer Loyalty
sponsored by Zendesk
WHITE PAPER: What's the secret to earning loyal customers? Download this white paper for key takeaways from the research conducted by Dr. Tony Hockley of the London School of Economics and Political Science about the interplay of loyalty and identity.
Posted: 30 Nov 2018 | Published: 30 Nov 2018

Zendesk

Thriving in the Era of Personalization 5 Personalization Success Strategies for Retailers
sponsored by Optimizely
CASE STUDY: In order to compete in E-commerce, personalization of the customer experience is imperative. However, there are certain challenges that can prevent retailers from personalizing the customer experience. Read this case study to learn more strategies that you can use to personalize your customer experience and scale your business.
Posted: 28 Nov 2018 | Published: 28 Nov 2018

Optimizely

Fairness in the Customer Relationship
sponsored by Zendesk
EBOOK: Download this e-book to find out why the care, efficiency, and thoughtfulness that companies put in customer interactions can ultimately leave a longer-lasting impression than whether or not a customer gets their desired outcome in a conflict.
Posted: 28 Nov 2018 | Published: 28 Nov 2018

Zendesk

Tips for Providing Great Customer Service on Twitter
sponsored by Zendesk
WHITE PAPER: Download this white paper to learn about Twitter's evolving role as an interface for company-customer relations and how organizations can take advantage of the platform's key features to advance the work of customer service teams.
Posted: 27 Nov 2018 | Published: 27 Nov 2018

Zendesk

Omnichannel Support Made Easy With Zendesk
sponsored by Zendesk
RESOURCE: For many businesses, keeping up with evolving customer expectations can be difficult. In research conducted by Loudhouse, customers are less patient and expect more from their customer service than they did 3 years ago. Read this resource to learn more about how to evolve with customer service expectations.
Posted: 01 Nov 2018 | Published: 01 Nov 2018

Zendesk

Marketing Trends Across Financial Services
sponsored by Salesforce
RESEARCH CONTENT: Marketing in the financial services industry is facing a loyalty crisis. Financial services must take a very customer-centric approach to business. Read this report to learn more about how companies in the financial services industry are shaping their marketing strategies around the customer experience.
Posted: 01 Nov 2018 | Published: 31 Dec 2016

Salesforce

Building A Best-In-Class Customer Self-Service Experience
sponsored by Zendesk
RESOURCE: Customers increasingly prefer self-service. Building a best-in-class customer self-service experience requires solid knowledge management practices. Read this resource to learn more about how to improve knowledge management practices within your organization.
Posted: 30 Oct 2018 | Published: 30 Oct 2018

Zendesk

Zendesk Customer Experience Guide
sponsored by Zendesk
RESOURCE: Companies used to model their customer service around a funnel and thought of their customer service processes as a very linear progression. However, today customer service is far more complicated and unpredictable. Read this resource for more information on how to provide the highest quality customer experience possible within your organization.
Posted: 29 Oct 2018 | Published: 29 Oct 2018

Zendesk

Why Omnichannel Customer Support is No Fairytale
sponsored by Zendesk
WHITE PAPER: Omnichannel is how you can meet your customers where they are, wherever they are. In this white paper, explore 5 common misconceptions about omnichannel support, and find out why it's a must-have.
Posted: 25 Oct 2018 | Published: 25 Oct 2018

Zendesk

Beyond CRM: Rethinking Customer Service in a Connected, Digital Age
sponsored by ServiceNow
RESEARCH CONTENT: In this report, explore how forward-thinking business leaders are redefining the fundamentals of customer service by investing in new strategies, processes, and technology that help drive case volumes down & increase customer loyalty.
Posted: 25 Oct 2018 | Published: 25 Oct 2018

ServiceNow

How the Digital-Native Enterprise Is Winning the Future, Now
sponsored by ServiceNow
ANALYST REPORT: Digital transformation has progressed to where it is now an existential concern for many enterprises. This IDC Perspective illustrates what a digital native enterprise looks like and can achieve, and highlights key takeaways and 3 core characteristics.
Posted: 24 Oct 2018 | Published: 24 Oct 2018

ServiceNow

KPI Guide for Omni - Channel Contact Centers
sponsored by Serenova
WHITE PAPER: In this white paper, explore the most useful KPIs for managing customer service, sales and collections contact centers, and the importance and complexity of measuring all aspects of the customer journey. Uncover a list of the type of data required by contact centers and how it can be used to help companies meet and exceed customers' needs.
Posted: 23 Oct 2018 | Published: 23 Oct 2018

Serenova

Report: Financial Results of using Service for Customer Service Management
sponsored by ServiceNow
RESEARCH CONTENT: To better understand the benefits, costs, and risks associated with an investment in ServiceNow Customer Service Management, Forrester interviewed Epicor Software about their experience using ServiceNow. Read this Forrester research report to discover all of the results that Forrester found.
Posted: 18 Oct 2018 | Published: 18 Oct 2018

ServiceNow

Leveraging Technology to Meet Evolving Customer Expectations
sponsored by Avtex
RESOURCE: There are more ways to interact with customers than ever before, and new methods are surely on their way. This includes chatbot, AI and IoT devices. How well do you understand how to use these to best serve your customers? Read this resource to learn more about these innovations that have the potential to impact your customers' experience.
Posted: 17 Oct 2018 | Published: 17 Oct 2018

Avtex

Customer Service Management 2018
sponsored by ServiceNow
WHITE PAPER: Customers become frustrated when client service representatives can't efficiently diagnose and resolve issues. Traditional CRM systems do not go beyond customer engagement. Read this white paper for more information on how financial service companies can improve their customer service.
Posted: 17 Oct 2018 | Published: 17 Oct 2018

ServiceNow

Improving Customer Experience With Interactive Visuals
sponsored by AVI-SPL
WHITE PAPER: More companies are using dynamic content to engage and inform customers through memorable visual experience. Download this white paper to learn how you can deliver a better customer experience with technology that immerses, engages and interacts with customers.
Posted: 02 Oct 2018 | Published: 02 Oct 2018

AVI-SPL

The Future of Banking: A Financial Concierge for Everyone
sponsored by IBM
WHITE PAPER: Inside, uncover the challenges and keys to successes with conversational banking, and find out how customer data will impact the future of digital banking. Explore the customer journeys carried out by conversations with the bank.
Posted: 12 Sep 2018 | Published: 12 Sep 2018

IBM

Panel Discussion: The Future of Call Centers
sponsored by IBM
VIDEO: In this webcast, Michelle Peluso discusses with a panel of customer service executives the challenge of building and maintaining long-lasting client relationships, and best practices to engage and nurture them successfully.
Posted: 06 Sep 2018 | Premiered: 06 Sep 2018

IBM
1 - 25 of 412 Matches Previous Page    1 2 3 4    Next Page

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2018, TechTarget | Read our Privacy Statement