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Customer Retention

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DEFINITION: Techniques to maintain relationships with existing customers.
Customer Retention Reports
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Transforming Customer Experience in Financial Services
sponsored by Appian
WEBCAST: In this webinar, Appian thought leaders Michael Heffner and Todd Marthaler discuss why some financial institutions struggle to create personalized experiences that drive satisfaction and how new technologies can help leverage existing investments while modernizing contact center CX.
Posted: 05 Nov 2019 | Premiered: Nov 5, 2019

Appian

The KPIs You Should Be Measuring
sponsored by ConnectWise
WHITE PAPER: This white paper explains how MSPs can measure performance and evaluate their relationships with clients, improve service with those clients, and increase loyalty. Download now to learn how to accurately calculate the KPIs that are critical for MSPs, such as revenue valuation, customer acquisition cost, and more.
Posted: 05 Nov 2019 | Published: 04 Nov 2019

ConnectWise

Transforming Customer Experience in Life Sciences
sponsored by Appian
WEBCAST: Life Sciences organizations have complex environments filled with stringent and continually changing regulations but are still expected to provide customers with simpler processes and personalized experiences. Watch this webinar to learn why life sciences organizations struggle to provide an enjoyable CX, and how to prevent that.
Posted: 05 Nov 2019 | Premiered: Nov 4, 2019

Appian

The Appian Intelligent Contact Center
sponsored by Appian
WEBCAST: Watch this webinar to learn how leading organizations are transforming their CX with a unified customer view, universal agents, and seamless customer engagement to deliver the CX modern customers expect.
Posted: 04 Nov 2019 | Premiered: Nov 4, 2019

Appian

Land More Clients With Winning Proposals
sponsored by Conga
WHITE PAPER: The sales proposal you deliver to a potential customer defines their first impression of your company—so, how do you ensure that your best foot is put forward to deliver an effective, intelligent proposal that ensures a long-term partnership and drives revenue? Read this white paper to find out.
Posted: 01 Nov 2019 | Published: 01 Nov 2019

Conga

Customer Analytics: The 20 Attributes that Lead to Business Success
sponsored by Adobe Inc
RESEARCH CONTENT: To deliver standout experiences in today’s digital businesses, you need to move beyond simple data collection and web analytics to true customer intelligence.Find out how Adobe Analytics can help you do that in this research report.
Posted: 30 Oct 2019 | Published: 30 Oct 2019

Adobe Inc

Going Beyond ROI with ROX
sponsored by Contentstack
WHITE PAPER: The concept of return on experience (ROX) provides a gauge to assess the impact of a given experience on a business’ KPIs. Read this e-book for a deep dive into just how ROX can do this, how to calculate it and grow it, and—most of all—the real benefits its use has had on some major brands.
Posted: 30 Oct 2019 | Published: 30 Oct 2019

Contentstack

Pitching to Win: Creating Successful Proposal Presentations
sponsored by Upland Qvidian
WEBCAST: Proposal presentations are a critical factor in winning deals - it’s your chance to connect with your buyer in a way that a 2-dimensional proposal can’t. Watch this on-demand webinar with Susan Hanning of Strategic Proposals, where she walks through top tips to make your presentations engaging, compelling and memorable.
Posted: 29 Oct 2019 | Premiered: Oct 29, 2019

Upland Qvidian

5 Tips For Improving Customer Experience In Retail
sponsored by Dropbox
WHITE PAPER: Shoppers want a seamless customer experience (CX) when they interact with brands. They want to quickly find the items/services they need and have meaningful interactions with their brand of choice along the way. Use this white paper for 5 tips that will help you improve your CX, and better meet demanding customer expectations.
Posted: 29 Oct 2019 | Published: 29 Oct 2019

Dropbox

Miami HEAT Delivers Realtime Personalized Digital Experiences with a Headless CMS
sponsored by Contentstack
CASE STUDY: The Miami HEAT needed a more flexible, scalable CMS. By moving to Contentstack headless CMS and focusing on mobile, the HEAT gained additional customer visibility which helped this deliver next-level personalization. Read this case study to learn how they crafted an award-winning app that drove sales and brand engagement.
Posted: 28 Oct 2019 | Published: 28 Oct 2019

Contentstack

Six Tips to Winning More Deals
sponsored by Upland Qvidian
EBOOK: To increase chances of winning more deals—organizations need to be aware of the necessity in employing both a reactive and proactive approach to sales proposals. Use this white paper for 6 tips for proactive sales proposals that will help you win more deals and partnerships.
Posted: 25 Oct 2019 | Published: 25 Oct 2019

Upland Qvidian

Upgrade/downgrade Subscription Changes on the Fly
sponsored by Fusebill
WHITE PAPER: As a subscription-based business, you need to capitalize on any opportunity to optimize your customer lifecycle for growth—this means you need subscription agility. Read this white paper to learn how to optimally adjust your subscription rates—and how to do it on-command.
Posted: 25 Oct 2019 | Published: 25 Oct 2019

Fusebill

3 Rules for Choosing the Right Metrics to Track Your Customer Experience Success
sponsored by InMoment
WHITE PAPER: Many of today’s brands depend on data to help them better understand their customers, predict behavior, and make better business decisions. Because of this, CX has driven measurement and metrics to reach a whole new level. Read this white paper for 3 steps to help you choose the right metrics to measure your future CX success.
Posted: 25 Oct 2019 | Published: 25 Oct 2019

InMoment

Content Services Casting Call
sponsored by Hyland
WHITE PAPER: Read this e-book for help defining the capabilities most critical to enhancing customer experience (CX), as well as help finding a well-rounded content services partner that is committed to improving the CX you deliver.
Posted: 25 Oct 2019 | Published: 25 Oct 2019

Hyland

The Winning Case for Voice of the Customer Programs
sponsored by Upland RO Innovation
WEBCAST: Any business that hopes to succeed and thrive in the modern world will need an always-growing understanding of their customers—to hear what they are asking for before they even ask. Watch this webinar to discover why your organization should leverage Voice of the Customer programs—and how to easily implement them.
Posted: 24 Oct 2019 | Premiered: Oct 24, 2019

Upland RO Innovation

Put Fulfillment at the Heart of Customer Experience
sponsored by IBM
WHITE PAPER: To best serve customers, retailers must work toward harmonization and optimization of a broad set of omnichannel capabilities. Read this white paper to learn more about evolving customer expectations and how you can achieve an omnichannel mastery that lasts.
Posted: 24 Oct 2019 | Published: 24 Oct 2019

IBM

The History and (Data) Science of Commerce
sponsored by Alteryx
CASE STUDY: Behind Hush’s polished app and social media feeds are dozens of data science models—providing users with personalized product recommendations, customized discounts, and interactive rewards opportunities. Read this case study to learn why Hush chose Alteryx for help delivering these top-tier, personalized customer experiences.
Posted: 24 Oct 2019 | Published: 24 Oct 2019

Alteryx

The Definitive Guide to Analytics for Midsize Retailers
sponsored by Alteryx
WHITE PAPER: It’s the consumers that decide what differentiates a brand in current markets. Savvy midsize retailers committed to thriving in this age of the consumer will embrace an always-on, omnichannel environment and consider 6 key questions—keep reading to find out what they are, and discover other tips for consumer success.
Posted: 24 Oct 2019 | Published: 24 Oct 2019

Alteryx

Measuring & Reporting Your Customer Reference Program
sponsored by Upland RO Innovation
EBOOK: Being proactive with customer reference strategy and program improvement is often a hurdle as reference managers get trapped in their day-to-day—but, don’t let these critical tasks fall by the wayside. Read this white paper to learn why measuring your reference program is so important—and how you can best accomplish it despite full workloads.
Posted: 23 Oct 2019 | Published: 23 Oct 2019

Upland RO Innovation

Appian for Retail
sponsored by Appian
PRODUCT OVERVIEW: Don’t let siloed operations, manual processes, and legacy systems keep you from providing a CX that differentiates—read this solution brief to learn how the Appian Intelligent Contact Center utilizes 360-degree customer views to drive superior agent performance and world-class CX.
Posted: 23 Oct 2019 | Published: 23 Oct 2019

Appian

THE COMPLETE VIEW Strengthening relationships with your customers
sponsored by Hyland
WHITE PAPER: Digital transformation is as much about building strong customer relationships as it is about implementing innovative tech. Read this white paper to learn how to strengthen your customer relationships through digital engagement and self-service opportunity.
Posted: 22 Oct 2019 | Published: 22 Oct 2019

Hyland

How Restaurant Brands Can Get Better Guest Feedback
sponsored by InMoment
EBOOK: Read this white paper to learn how to shift your approach to feedback with an eye on the future, and 3 steps to receive better customer feedback.
Posted: 22 Oct 2019 | Published: 22 Oct 2019

InMoment

Millennials and the 22nd Century Life Insurer
sponsored by Hyland
RESEARCH CONTENT: Read this research paper to find out how much of the millennial population is neglecting life insurance, why, and how insurers can better engage them.
Posted: 21 Oct 2019 | Published: 21 Oct 2019

Hyland

2019 CX Trends Report
sponsored by InMoment
RESEARCH CONTENT: InMoment surveyed 1000 US consumer and brands to discover where both groups aligned or disconnected on a variety of customer experience (CX) topics—you can find the survey results here in this CX trends report.
Posted: 21 Oct 2019 | Published: 21 Oct 2019

InMoment

How to Build a Business Case for Your Channel Incentive Program
sponsored by Fielo
WHITE PAPER: Successful channel incentive programs can make a big impact on margins, markets, partner productivity and loyalty—however, they also require a sizable business investment. Use this white paper to craft a business case that will help you win approval for your channel incentive program and as a guide for maximizing your ROI.
Posted: 18 Oct 2019 | Published: 18 Oct 2019

Fielo
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