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DEFINITION: Techniques to maintain relationships with existing customers.
Customer Retention Reports
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AI: Where and When Your Customer Need It
sponsored by LogMeIn, Inc.
WEBCAST: Businesses are struggling to meet modern customer expectations—but, new advances in AI are helping to close this growing gap. Watch this webinar to learn how businesses can successfully dissect current customer expectation challenges and identify where an AI intervention can deliver the most value.
Posted: 17 Sep 2019 | Premiered: Sep 17, 2019

LogMeIn, Inc.

How to Choose the Best Embedded Analytics Solution to Modernize Your Application
sponsored by Yellowfin
WHITE PAPER: If you're looking to modernize your applications to improve competitiveness in relevant markets, then one of the quickest solutions is to embed insights and analytics to demonstrate immediate value to your customers. Read this white paper for 5 big benefits of embedded analytics, and how other solution providers stack up against Yellowfin.
Posted: 16 Sep 2019 | Published: 16 Sep 2019

Yellowfin

AI for the Right Time in Your Customer's Journey
sponsored by LogMeIn, Inc.
WHITE PAPER: Read this white paper to learn how to identify where your customers are experiencing friction and pain points, and how to decide if these value losses can be repaired with AI implementation.
Posted: 13 Sep 2019 | Published: 13 Sep 2019

LogMeIn, Inc.

Why Headless CMS and Microservices are Synonymous with Hyper Agility in Content Management
sponsored by Jahia
WHITE PAPER: A next-generation CMS utilizes customer data in order to deliver truly personalized user experiences. Good news, though—headless technology and microservices are already revolutionizing content management to optimize for techniques like these. Read this white paper to find out how.
Posted: 13 Sep 2019 | Published: 13 Sep 2019

Jahia

The Total Economic Impact of Adobe Experience Cloud
sponsored by Adobe Inc
RESEARCH CONTENT: In this Total Economic Impact study from Forrester, explore how Adobe Experience Cloud can help transform your organization into an experience-driven business. Review the potential ROI of Adobe Experience Cloud for your organization, and discover the key challenges, benefits, and costs of an Adobe Experience Cloud investment.
Posted: 13 Sep 2019 | Published: 31 Dec 2018

Adobe Inc

How Conversational Banking is Transforming the Customer Experience
sponsored by IPSoft
CASE STUDY: Read this white paper to learn how IPsoft's intelligent virtual assistant, Amelia, partners with other applications to deliver a personalized customer experience that differentiates businesses in crowded markets.
Posted: 13 Sep 2019 | Published: 13 Sep 2019

IPSoft

The Business Value of Adobe Experience Manager Sites
sponsored by Adobe Inc
RESEARCH CONTENT: View this case study to learn about the business value of Adobe Experience Manager Sites (AEM Sites), and decide if AEM Sites is right for your organization's engagement goals.
Posted: 13 Sep 2019 | Published: 28 Feb 2018

Adobe Inc

Create a Great CX Strategy in 6 Steps
sponsored by 4Net
EGUIDE: How can your organization create a compelling customer experience (CX) strategy? Inside discover what constitutes a successful CX, and explore the 6 steps your organization should take to build a successful CX and confer a competitive advantage.
Posted: 12 Sep 2019 | Published: 10 Sep 2019

4Net

Training Amelia, Our Cognitive AI System
sponsored by IPSoft
WHITE PAPER: Read this white paper to learn how IPsoft trains its Amelia AI to provide a comprehensive and customer-friendly AI platform that can revolutionize the contact center.
Posted: 11 Sep 2019 | Published: 11 Sep 2019

IPSoft

Transformative CX (TCX)
sponsored by IPSoft
WHITE PAPER: Businesses that intend to differentiate themselves from competitors in the era of digital transformation (DX) will want to back their customer experience (CX) with cognitive automation technologies. Read this white paper to discover why current markets are demanding that CX begin dramatically transforming to meet evolving consumer demands.
Posted: 10 Sep 2019 | Published: 10 Sep 2019

IPSoft

Using Cognitive Tech To Connect Customers To Business Operations
sponsored by IPSoft
WHITE PAPER: Read this white paper to learn how a unified approach to customer experience (CX) can enable organizations to enhance their understanding of customer needs and future demands—allowing businesses to remain competitive as markets change and grow.
Posted: 09 Sep 2019 | Published: 09 Sep 2019

IPSoft

CMOs: How to Leverage Data to Enhance Customer Experiences
sponsored by Verizon
WHITE PAPER: In this white paper, learn how CMOs can drive cutting-edge customer experiences by leveraging their existing business data, and review how leveraging your data effectively can help attract new prospects, increase conversion rates, and reduce customer churn.
Posted: 30 Aug 2019 | Published: 30 Aug 2019

Verizon

Ultimate Guide to Member Experience Success
sponsored by Avtex
WHITE PAPER: Desiring competitive differentiation within the crowded financial services sector, many current credit union leaders are realizing that personalized customer experience (CX) is an absolute necessity. Read this white paper for 4 steps toward delivering a stand-out, personalized CX for your customers—and where to find additional help, if you need it.
Posted: 29 Aug 2019 | Published: 29 Aug 2019

Avtex

Call Center Quality Assurance Guide
sponsored by CallMiner
WHITE PAPER: In this guide, discover everything you need to know about creating and maintaining call center quality assurance. Uncover the problems created by poor call center quality assurance, and learn how to resolve call center quality management issues with a robust call center quality assurance strategy.
Posted: 28 Aug 2019 | Published: 28 Aug 2019

CallMiner

What Service Desk and Support Center Managers Should Know About AI
sponsored by Symphony SummitAI
WEBCAST: AI and automation have a lot to offer the service desk and support industries—watch this webinar to learn what you may want to know about AI, if you're looking to optimize the customer support experience.
Posted: 28 Aug 2019 | Premiered: Aug 28, 2019

Symphony SummitAI

Experience Index: 2019 Digital Trends
sponsored by Adobe Inc
WHITE PAPER: This Digital Trends report, produced by Econsultancy in partnership with Adobe, is based on a global survey of 12,815 marketing, advertising, ecommerce, creative and IT professionals. Read the results here for a look at the most significant digital-related trends currently driving marketing and CX strategies.
Posted: 28 Aug 2019 | Published: 28 Aug 2019

Adobe Inc

Winning With Superior Customer Experiences
sponsored by Adobe Inc
WHITE PAPER: Customer experience will overtake price and product as the key brand differentiator among consumers by 2020—and personalization is a critical aspect of delivering what modern customers will deem as satisfactory. Read this white paper for an explanation of how 10 major brands across an array of industries are using personalization to gain huge ROI.
Posted: 27 Aug 2019 | Published: 27 Aug 2019

Adobe Inc

The Secret Recipe: Transforming Best-In-Class Contact Centers
sponsored by Talkdesk
WEBCAST: Improved customer retention, customer satisfaction, and agent productivity; these are just 3 ways that an intelligent contact center platform can bring remarkable value to your business. Watch this webinar to learn how you can transform your contact center for the better—with a little help.
Posted: 27 Aug 2019 | Premiered: Aug 27, 2019

Talkdesk

The Model for Modern Marketing
sponsored by Adobe Inc
RESEARCH CONTENT: View this white paper to learn how outdated marketing strategies are failing today's businesses and consumers. Uncover how CMOs can improve their marketing strategies by taking on a new, truly customer-centric approach, and explore how a modern day marketing model can help improve customer satisfaction and jumpstart your business success.
Posted: 27 Aug 2019 | Published: 27 Aug 2019

Adobe Inc

Making CX Your Business Differentiator in a Competitive Market
sponsored by Verizon
WHITE PAPER: View this white paper to learn about common CX challenges altering customer expectations around the globe. Review how instilling a customer-first business culture can jumpstart your CX strategy, and learn how to implement new technology and CX initiatives successfully, while delivering on business value and improving overall customer satisfaction.
Posted: 27 Aug 2019 | Published: 27 Aug 2019

Verizon

The Real Cost of Downtime: How to Understand the Impact of Contact Center Outages
sponsored by Talkdesk
WHITE PAPER: A contact center outage is one of the most potentially damaging events that can occur to a business—often resulting in revenue loss or terminally damaged customer relationships. Read this white paper to learn the real cost of contact center downtime, and how to best deal with it.
Posted: 26 Aug 2019 | Published: 26 Aug 2019

Talkdesk

AI for CX: Practical Investments, Proven Return
sponsored by NICE inContact
WHITE PAPER: Artificial Intelligence (AI) is possibly the greatest untapped resource for companies looking to transform customer and business outcomes. Read this white paper to discover 3 proven methods to improve customer experience with AI technologies.
Posted: 16 Aug 2019 | Published: 16 Aug 2019

NICE inContact

2019 NICE inContact Customer Experience (CX) Transformation Benchmark
sponsored by NICE inContact
RESEARCH CONTENT: The NICE inContact Customer Experience (CX) Transformation Benchmark is based on two global surveys—one of consumers and one of contact center decision-makers. Find the survey results in this report for help better understanding and improving CX, while also expanding your service channel offerings and advancing contact center operations.
Posted: 16 Aug 2019 | Published: 16 Aug 2019

NICE inContact

How CXone Empowers Contact Center Managers
sponsored by NICE inContact
VIDEO: View this brief video to discover how NICE CXone can help contact center management easily monitor and quickly respond to customer queries while driving agent performance, and decide if CXone is right for your organization.
Posted: 15 Aug 2019 | Premiered: 15 Aug 2019

NICE inContact

The Future of Collaboration is Cognitive
sponsored by MASERGY
WHITE PAPER: In this Nemertes Research white paper, discover the challenges, benefits, and values of cognitive collaboration and how it can help your organization.
Posted: 14 Aug 2019 | Published: 17 Jul 2019

MASERGY
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