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Customer Retention

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DEFINITION: Techniques to maintain relationships with existing customers.
Customer Retention Reports
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AI and the Future Role of the Salesperson
sponsored by Oracle Corporation
WEBCAST: Listen to Madhukar Kumar, VP of Product Strategy and Marketing of CX Cloud at Oracle, to learn why businesses are undergoing a cycle disruption which leads to the role of the salesperson to change.
Posted: 25 May 2018 | Premiered: Mar 22, 2018

Oracle Corporation

4 Tech Trends Driving CRM Software in 2018
sponsored by Oracle Corporation
RESOURCE: Inside, uncover 4 tech trends that are driving innovation in 2018, and helping organizations reach and engage their target audiences across channels.
Posted: 25 May 2018 | Published: 24 Jan 2018

Oracle Corporation

Stop Making Customer Wait: Deliver Next-Gen Field Service
sponsored by Oracle Corporation
RESOURCE: Learn about the key challenges plaguing today's field service organizations and how your organization can compete in a growing market to keep customers happy.
Posted: 25 May 2018 | Published: 25 May 2018

Oracle Corporation

Workforce Engagement for Contact Centers
sponsored by ConvergeOne
WHITE PAPER: Learn why call recording is an essential foundation for call center success, and how you can supply agents with advanced workforce engagement tools to ensure customer satisfaction. These can include QA coaching, emotional analytics, predictive scheduling, and even gamification to drum up competition among agents.
Posted: 21 May 2018 | Published: 21 May 2018

ConvergeOne

Millennials vs Baby Boomers Reveal In-Store Shopping Expectations
sponsored by Oracle Corporation
RESOURCE: Learn about in-store shopping expectations of milennials and baby boomers and why the use of AI and IoT in the in-store experience is becoming more desirable and sought-after, from a survey of 13,250 consumers across 12 countries.
Posted: 20 May 2018 | Published: 20 May 2018

Oracle Corporation

10 Most Significant Sales Force Automation Provider to Consider
sponsored by Oracle Corporation
ANALYST REPORT: In this Forrester report, explore the offerings of today's top 10 most significant SFA providers. See which vendors use AI and machine learning to help guide selling actions, enhance seller productivity, and more.
Posted: 18 May 2018 | Published: 27 Jun 2017

Oracle Corporation

3 Ways Your Shoppers Have Changed
sponsored by Oracle Corporation
RESOURCE: Find out how you can fulfill the modern retail shopper's desire and expectation for a highly personalized, efficient, omnichannel experience, and learn the 3 ways shoppers have changed.
Posted: 18 May 2018 | Published: 18 May 2018

Oracle Corporation

Get Smarter with Your Service, and Differentiate Yourself from the Competition
sponsored by Oracle Corporation
WHITE PAPER: Find out how you can deliver the innovative service experiences your customers want and build a truly personalized, seamless customer journey across all channels.
Posted: 17 May 2018 | Published: 17 May 2018

Oracle Corporation

Going Mobile Keeps Customers from Going Elsewhere
sponsored by ConvergeOne - Avaya
BROCHURE: Find out why the needs of customers should always remain at the center of your mobile transformation and the importance of keeping the pace with the expectations of your customer in this increasingly mobile-driven world.
Posted: 15 May 2018 | Published: 15 May 2018

ConvergeOne - Avaya

The Road to Intelligent Digital Customer Experience
sponsored by ConvergeOne - Avaya
BROCHURE: Explore the future that is coming your way with AI and bots and learn how you can use journey mapping to better understand your customers and their digital expectations, and in turn, increase customer satisfaction.
Posted: 15 May 2018 | Published: 15 May 2018

ConvergeOne - Avaya

Customer Experience: Evolving Technologies to Match Evolving Expectations
sponsored by ConvergeOne - Avaya
RESOURCE: Find out why customer expectations of their contact center experiences are now evolving and how you can innovate to create high expectations and consistently deliver excellent customer experience.
Posted: 14 May 2018 | Published: 14 May 2018

ConvergeOne - Avaya

Enable Smarter Selling and Boost Customer Relationships
sponsored by Microsoft
RESOURCE: Find out how the power of the Microsoft Dynamics 365 CRM tool with LinkedIn Sales Navigator and Microsoft Office 365 empowers sellers to turn relationships into revenue to grow your business.
Posted: 11 May 2018 | Published: 11 May 2018

Microsoft

Creating a Positive Customer Experience with 15 Steps
sponsored by ConvergeOne
EGUIDE: Explore how Marathon Sports established a more customer-centric strategy, and learn about the role of a loyalty program and customer insights for improving customer experiences.
Posted: 09 May 2018 | Published: 09 May 2018

ConvergeOne

Alternative Channels for Engaging Customers of the Future
sponsored by Genesys
ANALYST REPORT: In this Gartner report , uncover 15 emerging channels for application leaders to identify and prioritize for engaging customers of today and in the future.
Posted: 09 May 2018 | Published: 09 May 2018

Genesys

How to Create Harmonious, Personalized Experiences Everywhere Your Customers Go
sponsored by Adobe Systems, Inc.
RESOURCE: Learn about the obstacles to delivering cross-channel personalization and why the picture of the customer often remains incomplete, making it difficult to target the right customer with the right message.
Posted: 04 May 2018 | Published: 29 Dec 2017

Adobe Systems, Inc.

5 Critical Requirements for Customer Experience in an Ultra-Connected Era
sponsored by Genesys
RESOURCE: Learn how adding technology to your dated infrastructure and putting the customer at the center of your business strategy can help drive loyalty and revenue.
Posted: 03 May 2018 | Published: 29 Dec 2017

Genesys

Modeling ROI for Personalization
sponsored by Acquia, Inc.
WHITE PAPER: This white paper explores how to make a case for the ROI of personalization. Learn about a personalization value assessment framework that uses 5 key steps to justify the use of personalization for building brand awareness and customer engagement.
Posted: 19 Apr 2018 | Published: 19 Apr 2018

Acquia, Inc.

Use Personalization to Enrich Customer Experience and Drive Revenue
sponsored by Acquia, Inc.
RESEARCH CONTENT: Learn about 6 major approaches to personalization across a variety of different channels, and find out how you can improve customer-facing processes, build a digital personalization engine, and monitor key personalization metrics.
Posted: 13 Apr 2018 | Published: 20 Dec 2017

Acquia, Inc.

Analyst Report: Connecting Process to Customer: Take the Customer Journey
sponsored by Acquia, Inc.
RESEARCH CONTENT: Improving the customer experience at your organization may mean a change of approach. In this Gartner report, learn how you can implement an outside-in approach to your organization's customer-facing processes.
Posted: 13 Apr 2018 | Published: 16 Nov 2015

Acquia, Inc.

10 Tips for Better Salesforce Reporting
sponsored by Informatica
WHITE PAPER: Find out how to use trusted data as the backbone of accurate Salesforce reporting for CRM and marketing automation strategies with 10 best practices for Salesforce data quality and governance.
Posted: 05 Apr 2018 | Published: 31 Dec 2017

Informatica

Chatbots 101
sponsored by Oracle Corporation
RESOURCE: With the rise of omnichannel engagement across a variety of digital mediums – from mobile apps to traditional websites – chatbots have grown in their capacity to shape positive customer experiences. Learn about the developing relationship between chatbots, messaging apps, and customer engagement.
Posted: 04 Apr 2018 | Published: 31 Dec 2017

Oracle Corporation

The Best Customer Experiences Start with a 360-degree Customer View
sponsored by Informatica
EBRIEF: Learn how you can better understand the relationship of your customers across products, channels, and touch points for a 360-degree view by managing and sharing customer data.
Posted: 04 Apr 2018 | Published: 04 Apr 2018

Informatica

Bonobos Case Study: The Future of Retail is Personal
sponsored by Adyen
CASE STUDY: Learn more about how Bonobos utilized a payment platform in-store and online, that allowed them to focus on the customer and not processing payments.
Posted: 04 Apr 2018 | Published: 07 Dec 2017


Potential Cost Savings and Benefits of a Cloud-Based Omnichannel Contact Center
sponsored by Genesys
RESEARCH CONTENT: In this Forrester Research Total Economic Impact report, learn about the potential financial effects of a modern, cloud-based contact center management platform.
Posted: 21 Mar 2018 | Published: 31 Dec 2017

Genesys

Shining a Light on Cloud-Based Contact Centers
sponsored by Genesys
RESEARCH CONTENT: This TEC spotlight report examines a cloud-based contact center management platform. Find out how to support omnichannel customer engagement processes and discover how you can manage workforce collaboration, communications, and engagement workflows on a single platform.
Posted: 20 Mar 2018 | Published: 30 Nov 2017

Genesys
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