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ALSO CALLED: Hosted CRM, CRM Hosting Providers, Hosting, CRM Application Service Providers
DEFINITION: Hosted CRM is an arrangement in which a company outsources some or all of its customerrelationship management (CRM)functions to an application service provider (ASP). The hosted CRM model is said to increase returnon investment (ROI) bydecreasing costs and allowing a company to focus more resources on its main business areas.In-house CRM, on the other hand, while more expensive, is also said to allow  … 
CRM Hosting Reports
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Minimize Manual Work and Improve CX
sponsored by Hyperscience Europe Ltd
WEBCAST: In this webinar, Courtney Halpern, Director of Implementation at Hyperscience, talks about the value of customer experience and what companies should be thinking about moving forward when approaching CX. Watch now to learn more.
Posted: 19 Nov 2020 | Premiered: Nov 19, 2020

Hyperscience Europe Ltd

How 6 Companies are Increasing CSAT and Security using 8x8 SMS APIs
sponsored by 8x8, Inc.
EBOOK: Mangan.ph is an online food delivery service, based in Angeles City – the culinary capital of the Philippines. Read this case study to see how Mangan.ph was able to achieve their customer service goals and improve satisfaction by 35% with 8x8’s SMS API.
Posted: 16 Nov 2020 | Published: 16 Nov 2020

8x8, Inc.

Connect bank operations from front to back
sponsored by ServiceNow
WHITE PAPER: Download this white paper to learn how FSIs can connect their front and back end processes—to accelerate problem resolution and ultimately provide a top-notch CX—with help of ServiceNow and their service management solution.
Posted: 16 Nov 2020 | Published: 16 Nov 2020

ServiceNow

Retail: The smarter way to workflow
sponsored by ServiceNow
EBOOK: Retailers’ digital transformation efforts are under intense pressure to deliver. And the retail environment is changing faster than ever before. In this eBook, explore some of the common challenges that modern retailers face, as well as tips and strategies that can help you overcome them.
Posted: 16 Nov 2020 | Published: 16 Nov 2020

ServiceNow

The connected retail store
sponsored by Bosch
WHITE PAPER: Digitization, IoT, and the availability of an abundance of data are opening up new possibilities for the retail industry. Read this white paper to learn how IoT can help retailers improve operational efficiency and customer experience.
Posted: 13 Nov 2020 | Published: 13 Nov 2020


Re-Wiring Financial Services
sponsored by ServiceNow
WHITE PAPER: For retail banks, fragmented back-office processes can be detrimental to customer service—after all, 80% of the customer experience lies in the middle and back office. Financial Services Operations by ServiceNow is a new approach to managing these processes. Learn more about ServiceNow’s FSI solution in this white paper.
Posted: 13 Nov 2020 | Published: 13 Nov 2020

ServiceNow

Automated warehouse with AWS: Making space for retail robots
sponsored by SoftServe
WHITE PAPER: As customers’ expectations shift closer to instant gratification, retailers are under pressure to optimize their service strategies. Read this white paper to see how using robotics in your retail organization can help you improve CX and warehouse operations.
Posted: 12 Nov 2020 | Published: 12 Nov 2020

SoftServe

The Evolution of the Digital Experience
sponsored by Progress Software, Inc.
EBOOK: Every company is under pressure to provide a top-notch digital experience for their customers. To see where organizations really stand in terms of delivering on these expectations, Progress Software commissioned a survey of over 900 business leaders. Review their key findings in this eBook.
Posted: 11 Nov 2020 | Published: 11 Nov 2020

Progress Software, Inc.

Perfecting the Art of Conversation
sponsored by CloudCall Ltd
WHITE PAPER: In the age of digital transformation, our conversations have become fragmented across a range of communication channels. This causes difficulties when trying to keep track of what was said, when and on which communication tool. In this guide, explore an overview of the communication landscape and how people converse across the range of channels.
Posted: 11 Nov 2020 | Published: 11 Nov 2020

CloudCall Ltd

Customer experiences that clear away disruption
sponsored by ServiceNow
VIDEO: The Belgian National Railways has worked with ServiceNow to transform into a process-driven company, enabling them to increase visibility of improvements they are making to the Belgian public. Learn more in this video.
Posted: 06 Nov 2020 | Premiered: 06 Nov 2020

ServiceNow

CloudCall Insight: Perfecting the Art of Conversation with Your Customers
sponsored by CloudCall Ltd
RESEARCH CONTENT: What exactly makes a ‘good’ conversation with a customer, and what role does each channel play? CloudCall wanted to find out, so they commissioned RedFox Research to survey over 1000 customers. Explore the results in this report
Posted: 06 Nov 2020 | Published: 06 Nov 2020

CloudCall Ltd

BlueJeans Events Engagement Guide
sponsored by Blue Jeans Network
WHITE PAPER: How do you transform an in-person experience to a digital event that drives business outcomes? BlueJeans has put together a virtual event engagement guide that contains a few fundamental strategies, tactics, and checklists to help facilitate audience interaction and meet goals.
Posted: 05 Nov 2020 | Published: 05 Nov 2020

Blue Jeans Network

Powering public services with technology
sponsored by ServiceNow
VIDEO: Technology has the power to transform the public sector, ultimately delivering better service to citizens. Join Alex Osborne, Senior Director for Public Sector, as he discusses the challenges and the opportunities with The Rt Hon Dr Liam Fox MP, former Secretary of State for International Trade and former Secretary of State for Defence.
Posted: 05 Nov 2020 | Premiered: 05 Nov 2020

ServiceNow

If You Don't Live and Breathe CRM Culture, You're Missing Out
sponsored by CloudCall Ltd
WHITE PAPER: CRM has the power to improve management efficiencies, boost customer service and increase profits. But if staff aren’t using it to its full potential, it becomes little more than a glorified address book. What should companies do if they want to make the most of their CRM? Download this white paper to explore 5 actionable tips.
Posted: 05 Nov 2020 | Published: 05 Nov 2020

CloudCall Ltd

Streamline your Telco DX strategy
sponsored by ServiceNow
VIDEO: Learn more about how ServiceNow's telecom product offerings can improve customer care, reduce operating costs, and fully engage with new network technology to drive critical enablers of business change.
Posted: 04 Nov 2020 | Premiered: 04 Nov 2020

ServiceNow

Boost Customer Experience with the Power of CRM
sponsored by CloudCall Ltd
RESOURCE: CRM systems enable organizations to develop a complete, 360-degree view of their customers. Explore the benefits of using a CRM solution in this infographic.
Posted: 04 Nov 2020 | Published: 04 Nov 2020

CloudCall Ltd

The Ultimate Digital Customer Experience Playbook
sponsored by Eggplant
EBOOK: In an era where consumer buying patterns have fundamentally changed and customers are more digitally savvy than ever, delivering a seamless digital experience is crucial. Download this Ultimate Digital Customer Experience Playbook for tips and strategies you can use to develop an enjoyable—and consistent—customer experience.
Posted: 04 Nov 2020 | Published: 02 Nov 2020

Eggplant

Be Resilient at all Times: Best Practices for Enriched Digital Customer Experiences
sponsored by Orange Business Services
EBOOK: Operational resilience and business continuity planning are critical to ensure your employees remain safe and productive, while business operations continue. Explore the 5 strategies that your organization can take to achieve business resilience and mitigate the risks of disruption in this eBook.
Posted: 30 Oct 2020 | Published: 30 Oct 2020

Orange Business Services

15 Trends Across 600 Applications
sponsored by Amplitude, Inc.
RESEARCH CONTENT: To better how customer behavior has changed amid COVID-19, software provider, Amplitude, looked at digital product usage data from over 600 products across five industries: Consumer tech, B2B SaaS, streaming media, e-commerce and marketplaces and fintech. Explore their findings in this report.
Posted: 29 Oct 2020 | Published: 29 Oct 2020

Amplitude, Inc.

Field Services Management with Freshdesk
sponsored by Freshworks
DATA SHEET: Download this data sheet to learn about Freshdesk’s field service management software, and how it can help you unify field and customer service on one platform for the best CX.
Posted: 29 Oct 2020 | Published: 29 Oct 2020

Freshworks

Making the cross-channel commitment
sponsored by Adobe
EBOOK: To reach customers everywhere — email, SMS, social, and more — you need a cross-channel marketing solution. But, before your organization says, “we do,” make sure you’re ready for the commitment. To find the right technology partner and ensure you’re ready, download this guide.
Posted: 19 Oct 2020 | Published: 19 Oct 2020

Adobe

Making it Count: Digital Transformation in the Face of a Crisis
sponsored by Adobe
CASE STUDY: For the U.S. Census Bureau, the strategy for 2020 was always focused on digital adoption and making it easier for people to self-respond with the first online census—it was just heavily accelerated with COVID-19. To help meet these goals in a shorter timeframe, the Census Bureau turned to Adobe. Learn about their partnership in this resource.
Posted: 16 Oct 2020 | Published: 16 Oct 2020

Adobe

Adobe Customer Showcase
sponsored by Adobe
CASE STUDY: What benefits could you achieve using one of Adobe’s solutions? Explore their customer success content library to see what some organizations have accomplished with their marketing & analytics, eSignature, and other products.
Posted: 16 Oct 2020 | Published: 16 Oct 2020

Adobe

Analyst report: Comparing the top digital experience platforms
sponsored by Adobe
ANALYST REPORT: Customers’ growing expectations for digital experiences make DXP adoption an urgent necessity for global organizations. This Gartner report will help application leaders responsible for digital experiences identify vendors suited to their needs. Read on to review a comparison of: Salesforce, Adobe, SAP and more.
Posted: 16 Oct 2020 | Published: 16 Oct 2020

Adobe

UK Contact Centre Verticals: Retail & Distribution
sponsored by Genesys
RESEARCH CONTENT: “UK Contact Centre Verticals: Retail & Distribution” looks at the structure, growth, technology, HR and commercial issues found in contact centers within the UK retail & distribution sector. Download your copy to explore ContactBabel’s findings.
Posted: 14 Oct 2020 | Published: 14 Oct 2020

Genesys
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