IT Services  >   IT Utility Services  >   Hosting Services  >   Application Hosting  >  

CRM Hosting

RSS Feed   
ALSO CALLED: Hosted CRM, CRM Hosting Providers, Hosting, CRM Application Service Providers
DEFINITION: Hosted CRM is an arrangement in which a company outsources some or all of its customerrelationship management (CRM)functions to an application service provider (ASP). The hosted CRM model is said to increase returnon investment (ROI) bydecreasing costs and allowing a company to focus more resources on its main business areas.In-house CRM, on the other hand, while more expensive, is also said to allow  … 
CRM Hosting Reports
1 - 25 of 31 Matches Previous Page  |  Next Page
Autonomous Customer 2020: The Importance of Voice Channels
sponsored by BT
RESOURCE: Did you know that person-to-person phone calls are still the most used customer channel? Find out why voice channels are still the most preferred method of communication, and what customers generally expect in those interactions in this infographic.
Posted: 21 Feb 2020 | Published: 21 Feb 2020

BT

The Road to Agent Experience Maturity: A Self-Assessment
sponsored by NICE inContact
RESEARCH CONTENT: In recent years, the focus in the contact center industry has primarily been on improving CX, but what’s often not adequately addressed is the agent experience (AX). Download this white paper to review a framework that you can use to enhance your agent experience while improving the overall effectiveness, and impact of your contact center.
Posted: 21 Feb 2020 | Published: 21 Feb 2020

NICE inContact

Inside Sales: It’s Time to Bury Your Cold Contact List
sponsored by TechTarget
EBOOK: It’s a common industry practice to focus primarily on prospects who match a specific persona or job title—but is that really the best method? According to recent research, the answer is no. Download this resource to learn how you can refocus your efforts and get more leads by homing in on prospects with recent, relevant, pre-purchase activity.
Posted: 21 Feb 2020 | Published: 21 Feb 2020

TechTarget

How Amazon Customer Experience Became E-Commerce Standard
sponsored by SearchAWS
RESOURCE: Amazon made personalization, one-click shopping, quick shipping and easy returns de facto standards for all B2C and now, B2B businesses. Read this article to learn how the company did it, and what's next.
Posted: 11 Feb 2020 | Published: 11 Feb 2020

SearchAWS

5 New Rules to Tackle Shoppers’ Rising Expectations on Your Brand
sponsored by Salsify
RESEARCH CONTENT: Today’s consumers are looking for relevant reviews (30%) and sophisticated product recommendation engines (20%) to help quickly determine if the product is right for them, according to research by Salsify. Explore findings from Salsify on the 5 ways you can tackle shoppers’ rising expectations in this report.
Posted: 03 Feb 2020 | Published: 03 Feb 2020

Salsify

Improve Customer Satisfaction, Sales and Workforce Engagement with Genesys AI
sponsored by Genesys
WHITE PAPER: Many companies implement AI technologies to boost customer service interactions, but its value can—and should—be extended across the entire enterprise. Find out how you can implement AI throughout your entire CX strategy with Genesys in this white paper. Also explore how Genesys has helped other large companies enhance their AI implementation.
Posted: 03 Feb 2020 | Published: 03 Feb 2020

Genesys

Building the Business Case for an Omnichannel Contact Center
sponsored by Genesys
WHITE PAPER: Download this tip sheet to learn 11 metrics for building your business case for omnichannel customer service.
Posted: 30 Jan 2020 | Published: 30 Jan 2020

Genesys

Deliver a Greater Customer Experience with ServiceNow
sponsored by ServiceNow
RESOURCE: Every successful organization needs to ensure that their customers have a good enough experience to keep them coming back. Browse this resource collection to explore the keys to building successful customer experiences and learn how ServiceNow Customer Service Management can help your organization reach their CX goals.
Posted: 29 Jan 2020 | Published: 29 Jan 2020

ServiceNow

CSM Essentials Guide: Where customer service and experience intersect
sponsored by ServiceNow
EGUIDE: In this expert guide, learn how customer service technologies have evolved since they first emerged and why they’re so important to your overall strategy.
Posted: 28 Jan 2020 | Published: 28 Jan 2020

ServiceNow

6 Transformational Customer Service Trends
sponsored by ServiceNow
RESEARCH CONTENT: Recent trends in customer service have pushed many organizations to reshape how they approach CX. Explore the 6 transformational customer service trends that will take over in the next few years, and how you can adjust and benefit from them in this research report.
Posted: 27 Jan 2020 | Published: 27 Jan 2020

ServiceNow

AI and automation in customer service: Is it too good to be true?
sponsored by ServiceNow
EGUIDE: Technological advancements are transforming traditional customer service departments and call centers into multidimensional corporate forces. Learn how AI, chatbots, process automation and predictive analytics is affecting customer service and the future of the enterprise.
Posted: 23 Jan 2020 | Published: 23 Jan 2020

ServiceNow

Call Center-Contact Center Comparison Matrix
sponsored by EvolveIP
RESOURCE: How do you know which call center software is best for you? To help you come to a decision, Evolve IP created a comparison chart that looks at Evolve’s own product, Fuze, 8x8, inContact and 4 more vendors. Download your copy today to explore which software is best for you.
Posted: 15 Jan 2020 | Published: 15 Jan 2020

EvolveIP

Gain Situational Awareness to Improve Critical Event Management
sponsored by EverBridge Inc.
WHITE PAPER: Access this white paper to learn several techniques to improve your organization’s critical event management (CEM) like the OODA loop, data collection, and the 4 steps to resolving crises.
Posted: 14 Jan 2020 | Published: 14 Jan 2020

EverBridge Inc.

Revolutionizing Constituent Services: From Document Creation to Output
sponsored by Hyland
CASE STUDY: Outdated technology was throttling productivity within Montana’s Department of Labor and Industry—until they discovered Content Composer by Hyland. Learn how the tool helped the Department of Labor and Industry streamline customer-focused processes and ultimately improve CX for area residents in this case study.
Posted: 08 Jan 2020 | Published: 08 Jan 2020

Hyland

Expanding Your Service Offerings with Recurring IT Assessments
sponsored by RapidFire
EBOOK: This white paper shares how MSPs can make regular and ongoing IT assessments feasible from a both a resource and cost perspective and presents a blueprint for incorporating recurring assessments into your standard service offerings. Read on here to learn how to add recurring IT assessments to your service arsenal.
Posted: 05 Dec 2019 | Published: 05 Dec 2019

RapidFire

The KPIs You Should Be Measuring
sponsored by ConnectWise
WHITE PAPER: This white paper explains how MSPs can measure performance and evaluate their relationships with clients, improve service with those clients, and increase loyalty. Download now to learn how to accurately calculate the KPIs that are critical for MSPs, such as revenue valuation, customer acquisition cost, and more.
Posted: 05 Nov 2019 | Published: 04 Nov 2019

ConnectWise

Create a Great CX Strategy in 6 Steps
sponsored by 4Net
EGUIDE: How can your organization create a compelling customer experience (CX) strategy? Inside discover what constitutes a successful CX, and explore the 6 steps your organization should take to build a successful CX and confer a competitive advantage.
Posted: 12 Sep 2019 | Published: 10 Sep 2019

4Net

Three Pitfalls Financial Institutions Must Avoid in the Contact Center
sponsored by Appian
WHITE PAPER: Download this white paper to learn about the critical role of contact centers in building lasting customer relationships, and why it is important to deliver the best experiences at every touch point, especially in financial services.
Posted: 04 Jun 2019 | Published: 04 Jun 2019

Appian

Realize Your Digital Ambition: 4 Areas Energy Organizations can Power Digital Initiatives Today
sponsored by Appian
WHITE PAPER: In this e-book, learn how digital technologies can help those in the energy industry improve operations. Discover the 4 ways in which energy organizations can realize their digital ambitions, and explore how those already embracing digital technologies can drive business value and deliver tangible results.
Posted: 13 May 2019 | Published: 13 May 2019

Appian

Overcome the Greatest MSP Challenge: Customer Acquisition
sponsored by Unitrends
EBOOK: This e-book is designed to help you overcome the customer acquisition hurdle. Download it for guidance on not only finding new customers, but ensuring their data—as well as that of your existing customers—is secure and protected.
Posted: 01 May 2019 | Published: 14 Mar 2019

Unitrends

Computer Weekly storage case studies
sponsored by ComputerWeekly.com
CASE STUDY: Antony Adshead takes a look at what made the winning entries stand out from the crowd in the Computer Weekly European User Awards.
Posted: 24 Feb 2014 | Published: 24 Feb 2014

ComputerWeekly.com

Microsoft Dynamics CRM For Government
sponsored by ComputerWeekly.com
ANALYST REPORT: Analyst group, Nucleus research assesses the business benefits achieved by government organisations deploying Microsoft Dynamics CRM.
Posted: 01 Oct 2013 | Published: 01 Oct 2013

ComputerWeekly.com

Guidebook:  Oracle Cloud Services
sponsored by ComputerWeekly.com
ANALYST REPORT: This independent report from analysts, Nucleus Research offers a critical assessment of Oracle’s Cloud Services.
Posted: 10 May 2012 | Published: 10 May 2012

ComputerWeekly.com

Microsoft Dynamics CRM Trial Page
sponsored by Microsoft
SOFTWARE DEMO: Microsoft Dynamics CRM helps increase productivity and create a connected organization that is equipped to please your customers. The result is a compelling and engaging experience for customers that sets your business apart.
Posted: 24 Oct 2011 | Published: 24 Oct 2011

Microsoft

Total cost of ownership: How much are you really spending to host your ad server?
sponsored by OpenX
WHITE PAPER: OpenX has calculated all the 'hidden' costs of hosting your own ad server. Read this white paper and understand the full range of costs such as technical infrastructure, soft-costs such as staff time, and risks associated with self-hosting.
Posted: 23 Feb 2011 | Published: 23 Feb 2011

OpenX
1 - 25 of 31 Matches Previous Page    1 2    Next Page

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2020, TechTarget | Read our Privacy Statement  | Do Not Sell My Personal Info