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ALSO CALLED: Hosted CRM, CRM Hosting Providers, Hosting, CRM Application Service Providers
DEFINITION: Hosted CRM is an arrangement in which a company outsources some or all of its customerrelationship management (CRM)functions to an application service provider (ASP). The hosted CRM model is said to increase returnon investment (ROI) bydecreasing costs and allowing a company to focus more resources on its main business areas.In-house CRM, on the other hand, while more expensive, is also said to allow  … 
CRM Hosting Reports
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Credit Union Member Experience Success During and After COVID-19
sponsored by Avtex
RESOURCE: What should credit unions be doing and thinking about in terms of Member Experience during COVID-19? Find out in this blog post, which offers tips on how these institutions can best serve employees and communities during this time.
Posted: 20 May 2020 | Published: 20 May 2020

Avtex

5 Insider Tips to Get More out of Acoustic Analytics with Already Strained Resources
sponsored by Acoustic
WEBCAST: Amid the pandemic, many customer service teams are forced to react and go on the defense as opposed to proactively anticipating the changes in customer behaviors. How can businesses continue to stay ahead of their customers and provide the best CX? Find out in this webinar, which offers 5 insider tips for using analytics to optimize CX.
Posted: 20 May 2020 | Premiered: May 20, 2020

Acoustic

Using Analytics to Solve Customers' New Struggles
sponsored by Acoustic
WEBCAST: Download this webinar to learn how you can use analytics to uncover—and ultimately resolve—your customers’ major pain points.
Posted: 19 May 2020 | Premiered: May 19, 2020

Acoustic

How to Optimize the Performance of your Digital Experience Platform
sponsored by Rackspace
WEBCAST: Cutting-edge digital experience platforms can deliver a powerful competitive advantage, but implementing and maintaining them is often difficult, expensive and time-consuming. But Rackspace’s Application Services for Digital Experience can help. Watch this webinar to learn how they can help you architect, monitor and host your DEP.
Posted: 19 May 2020 | Premiered: May 19, 2020

Rackspace

3 Customer Service Megatrends In 2020: Using AI & Automation to Drive Better Experiences
sponsored by ServiceNow
RESEARCH CONTENT: Read this report to explore the top 3 AI and automation customer service trends that experts say will play a big role in your strategy for 2020.
Posted: 19 May 2020 | Published: 19 May 2020

ServiceNow

Think Beyond Traditional CRM To Elevate Your Customer Service
sponsored by ServiceNow
WHITE PAPER: One of the most effective ways to provide exception customer service is with a modern CRM solution. Learn about ServiceNow’s offering and what it can do for your business in this white paper.
Posted: 19 May 2020 | Published: 19 May 2020

ServiceNow

The Evolution of Digital Experience
sponsored by Progress Software Corporation Sitefinity
EBOOK: Recently, Progress commissioned a first-of-its-kind global survey of more than 900 business leaders, web development leaders and application development leaders spanning digital experience, application development and business demands. Download the eBook and learn where your peers stand on: Strategy, results, barriers to success, and more.
Posted: 15 May 2020 | Published: 15 May 2020


Cisco Delivers Dynamic Digital Customer Engagement with Pega
sponsored by Pegasystems
CASE STUDY: Cisco was on a digital transformation journey to reinvent its customer engagement. To help them achieve that, Cisco implemented Pega’s solutions. Read this case study to learn about their experience.
Posted: 14 May 2020 | Published: 14 May 2020

Pegasystems

Digital Transformation 2.0 for FSI: Plan your CX Strategy for 2020 and Beyond
sponsored by Genesys
WEBCAST: For today’s FSI companies, providing great customer experiences is just as important as the services you offer, or the transactions you process. With that in mind, how do you take the next step to digital transformation and plan for 2020 and beyond? Find out in this this webinar.
Posted: 14 May 2020 | Premiered: May 14, 2020

Genesys

Customer Service Metrics & KPIs You Should Be Tracking in the New Normal
sponsored by ServiceNow
EBOOK: Read this white paper to explore the recommended customer service metrics and KPIs that can help you track your organization’s success in a post-COVID world.
Posted: 14 May 2020 | Published: 14 May 2020

ServiceNow

A Ranking of 9 CCaaS Vendors: Which Ones is Right for You?
sponsored by 8x8, Inc.
RESEARCH CONTENT: Download this Gartner report for a ranking of 9 CCaaS vendors—like 8x8, NICE inContact, Five9 and other leading providers—to help you decide which solution is right for you.
Posted: 08 May 2020 | Published: 08 May 2020

8x8, Inc.

Do You Have the Right Strategy to Minimize Cost in Your Contact Center?
sponsored by NICE inContact
WHITE PAPER: How well contact centers prioritize resources can determine their organization’s ability to provide best-in-class customer service. Download this research report to explore strategies that contact centers can use to reduce costs based on their unique requirements.
Posted: 07 May 2020 | Published: 07 May 2020

NICE inContact

Customize Content for the Buying Team
sponsored by TechTarget
RESOURCE: Building content for each member of the buying team and mapping it to the customer’s journey can help fuel engagement and speed pipeline growth. But doing that successfully is easier said than done. Explore 2 steps that can help you achieve it and get other tips on creating a successful modern demand gen engine in this infographic.
Posted: 06 May 2020 | Published: 06 May 2020

TechTarget

How to Get Your Modern Demand Gen Engine Started
sponsored by TechTarget
RESOURCE: New channels, evolving market technology, content marketing, influencer marketing and more have fundamentally changed demand gen. Explore expert tips on how you to keep up in this TechTarget infographic and get access to their e-book “Owner’s Manual for the Modern Demand Gen Engine.”
Posted: 29 Apr 2020 | Published: 29 Apr 2020

TechTarget

3 Ways to Make Order Confirmation Emails More Memorable
sponsored by SFG
WHITE PAPER: The order confirmation email is an important step in the ecommerce order process. Like any touchpoint during the customer lifecycle, it’s an opportunity to engage customers and build brand loyalty. Download this white paper for 3 tips that can help you enhance these messages and make them more memorable.
Posted: 29 Apr 2020 | Published: 29 Apr 2020

SFG

Managing through and post COVID-19: Digital imperative for banks to reduce Op-Ex and improve CX
sponsored by Fractal
WHITE PAPER: Recently, Fractal analyzed 4 trends—that have occurred as a result of COVID-19—and the potential impacts they could have on banks. Download the article to explore their analysis, and get tips on managing through and post the pandemic.
Posted: 28 Apr 2020 | Published: 28 Apr 2020

Fractal

The Modern Customer Journey: Converting Browsers into Buyer
sponsored by Acquia, Inc.
EBOOK: Download this eBook to explore a typical modern shopping journey and how to make the most of today’s consumers.
Posted: 28 Apr 2020 | Published: 28 Apr 2020

Acquia, Inc.

Marketing Automation: The Fastest Path to Revenue
sponsored by Acquia, Inc.
WHITE PAPER: Explore some common reasons why organizations are hesitant to adopt marketing automation solutions, and how to overcome them in this eBook.
Posted: 27 Apr 2020 | Published: 27 Apr 2020

Acquia, Inc.

3 Ways to Speed Up Success with CX Personalization
sponsored by Avanade
WHITE PAPER: Download this strategic marketing guide to explore 3 ways you can speed up success with CX personalization.
Posted: 27 Apr 2020 | Published: 27 Apr 2020

Avanade

The Total Economic Impact of Pega Customer Decision Hub
sponsored by Pegasystems
RESEARCH CONTENT: For marketers today, delivering an exceptional CX is imperative – and requires investment. To better understand the benefits, costs, and risks associated with this investment, Forrester interviewed 4 customers with up to 5 years of experience using Pega Customer Decision Hub. Download the report to review the results.
Posted: 24 Apr 2020 | Published: 24 Apr 2020

Pegasystems

5 Strategies for Experiential Commerce
sponsored by Acquia, Inc.
WHITE PAPER: This e-book highlights five strategies for experiential commerce to help close the content and commerce integration gap—from uniting your marketing and merchandising functions to moving towards the omnichannel. Download now to discover these essentials and to put them to use in your enterprise.
Posted: 24 Apr 2020 | Published: 24 Apr 2020

Acquia, Inc.

CX How to Develop Engaging Consumer Apps with CRM Data
sponsored by Salesforce
WEBCAST: With so many stores closed and businesses working remote, your customers are online more than ever. Help them find what they need with apps that include CRM data. Learn how you can do that in this brief video
Posted: 23 Apr 2020 | Premiered: Apr 23, 2020

Salesforce

EX Salesforce Inside Stories
sponsored by Salesforce
RESOURCE: What happens when an entire organization uses Salesforce? See how Salesforce makes every employee more productive.
Posted: 23 Apr 2020 | Published: 23 Apr 2020

Salesforce

TI myTrailhead Demo
sponsored by Salesforce
PRODUCT DEMO: Help your employees skill up from home. MyTrailhead empowers employees to learn with an on-demand, gamified platform, customized with your brand and content. Watch the demo video to learn more.
Posted: 21 Apr 2020 | Premiered: 21 Apr 2020

Salesforce

Is it time the contact center walked away from social media?
sponsored by BT
WHITE PAPER: Download this white paper to learn why some organizations have begun to move away from social media when it comes to contacting customers, and what you can do to derive more value from it.
Posted: 12 Mar 2020 | Published: 12 Mar 2020

BT
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