IT Management  >   IT Service Centers  >  

Call Centers

RSS Feed   
ALSO CALLED: Call Centres
DEFINITION: An inbound call center is one that exclusively or predominately handles inbound calls (calls initiated by the customer) rather than outbound calls. A call center may handle either only inbound or outbound calls or might deal with a combination of the two.
Call Centers Reports
1 - 25 of 150 Matches Previous Page  |  Next Page
8 Live Chat Best Practices For Organizations To Consider
sponsored by Mediasmith, Inc.
EGUIDE: Check out this custom e-guide to discover 8 live chat best practices for organizations to consider.
Posted: 19 Apr 2021 | Published: 28 Aug 2019

TOPICS:  Call Centers
Mediasmith, Inc.

Voice Analytics Advanced Call Analytics
sponsored by Momentum Systems
DATA SHEET: Access this data sheet to learn about Momentum Voice Analytics, a cloud-based solution that can optimize an organization’s existing resources to achieve higher service levels.
Posted: 12 Apr 2021 | Published: 12 Apr 2021

TOPICS:  Call Centers
Momentum Systems

Why Cms Architecture Matters What Is A Headless Cms, Anyway?
sponsored by Sitecore
EBOOK: For a complete overview of CMS architecture, download the new guide to learn the basics of CMS architecture and why it matters, why Siri and Alexa “prefer” object-based architectures, and how hybrid-headless architectures increase consistency, decrease redundant work, and track customer journeys.
Posted: 02 Apr 2021 | Published: 02 Apr 2021

TOPICS:  Call Centers
Sitecore

How To Gain Quick Wins And Personalize Successfully
sponsored by Sitecore
WHITE PAPER: Access this guide, we’ll explain how you can achieve a higher level of personalization using a framework for quick wins that demonstrates business value, which will help justify further investment in your personalization program.
Posted: 02 Apr 2021 | Published: 02 Apr 2021

TOPICS:  Call Centers
Sitecore

Understanding The End-To-End Content Lifecycle To Succeed In A Digital World
sponsored by Sitecore
WHITE PAPER: Download the guide today and jumpstart the next stage of your digital marketing transformation.
Posted: 31 Mar 2021 | Published: 31 Mar 2021

TOPICS:  Call Centers
Sitecore

Roi Of Content Management
sponsored by Sitecore
DATA SHEET: Download the infographic to discover the return on investment of managing your assets in a central location, improved collaborative content production, and efficiently publishing content for personalized, cross-channel experience.
Posted: 31 Mar 2021 | Published: 31 Mar 2021

TOPICS:  Call Centers
Sitecore

Great Experiences Happen by Design
sponsored by 8x8, Inc.
DATA SHEET: 8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration and operational effectiveness for customer service Check out this data sheet to learn 6 key benefits the 8x8 Contact Center brings to the table even when business isn’t going “as usual”.
Posted: 31 Mar 2021 | Published: 31 Mar 2021

TOPICS:  Call Centers
8x8, Inc.

2021 Contact Center Buyer’s Checklist
sponsored by 8x8, Inc.
WHITE PAPER: Access this checklist to benchmark the most important features of a cloud contact center against your own requirements and learn why an 8x8 X6 service plan may be right for your organization.
Posted: 30 Mar 2021 | Published: 30 Mar 2021

TOPICS:  Call Centers
8x8, Inc.

Genesys & AppNeta: Ensuring seamless contact center experiences
sponsored by AppNeta
CASE STUDY: Check out this case study to see how AppNeta helps Genesys get the network visibility they need to delivery top-notch, always-on customer service.
Posted: 16 Mar 2021 | Published: 16 Mar 2021

TOPICS:  Call Centers
AppNeta

Create great experiences in your contact center
sponsored by TechTarget
RESOURCE: COVID-19 has highlighted the importance of having a contact center that can support mobile, omnichannel customer service. As you head into 2021, it's important to re-evaluate your current contact center strategy, to identify—and remedy—any existing weaknesses. Grab a copy of our guide to get started.
Posted: 01 Mar 2021 | Published: 01 Mar 2021

TechTarget

2021 Contact Centre Buyer’S Guide Trends Driving The Essentials For Modern Customer Experiences
sponsored by Genesys
EGUIDE: Access this buyer’s guide to explore how digital engagement, remote work and operations, collaboration tools, and more are re-defining modern contact centes in 2021 and beyond..
Posted: 26 Feb 2021 | Published: 26 Feb 2021

Genesys

Genesys Video
sponsored by Genesys
VIDEO: Check out this on-demand live session to learn about Genesys Predictive Engagement, a solution designed to help you anticipate individual customer needs and personalize their experience across all channels.
Posted: 26 Feb 2021 | Premiered: 26 Feb 2021

Genesys

Practical Guide To Managing Change In Your Contact Centre
sponsored by Genesys
EBOOK: Transitioning from an older, on-premise call center system to a modern cloud application is an opportunity for quick success, if you have a comprehensive change management strategy.Access this guide to learn the essential components of change management as it relates to contact center migration.
Posted: 26 Feb 2021 | Published: 26 Feb 2021

Genesys

Succeed With A Single Source For Contact Center Infrastructure And Workforce Engagement Management
sponsored by Genesys
EBOOK: Download this ebook to discover the benefits of choosing a single vendor for call center infrastructure and workforce engagement management, including lowering TCO, improving workforce efficiency, increasing your competitive advantage, and more.
Posted: 24 Feb 2021 | Published: 24 Feb 2021

Genesys

Twelve Signs You’Re Ready To Upgrade To A Cloud Contact Centre
sponsored by Genesys
RESOURCE: Download this resource to discover 12 ways you could benefit from a cloud contact center, including increased operational efficiency, smoother data integration less IT complexity, flexibility, and more.
Posted: 23 Feb 2021 | Published: 23 Feb 2021

Genesys

Lancashire Constabulary, HPE Pointnext Services Find Untapped Insights in Audio Data
sponsored by HPE and Intel®
CASE STUDY: Access this case study to see how Lancashire Constabulary engaged HPE Pointnext Services to help the police gain insight into emergency and non-emergency calls to improve efficiency and effectiveness in serving the public.
Posted: 25 Jan 2021 | Published: 25 Jan 2021

HPE and Intel®

OneLink & AppNeta: Flexible and Scalable Contact Center Agent Monitoring
sponsored by AppNeta
CASE STUDY: As the global pandemic forced enterprises across the globe to shutdown shared offices and explore WFH options, OneLink, a specialized contact center provider, found themselves making the shift. Fortunately, OneLink’s existing partnership with AppNeta proved critical just when things were starting to seem daunting. Learn more in this case study.
Posted: 29 Dec 2020 | Published: 29 Dec 2020

AppNeta

4 Benefits of Deploying Managed UC Services
sponsored by NWN Corporation
EGUIDE: IT departments are constantly seeking ways to move applications, data and services to the cloud. Yet, UC has remained in-house and on premises longer. But, over the years, managed UC services have come a long way to create a solid set of benefits that may convince business leaders to reconsider. In our expert guide, dive into 4 of those benefits.
Posted: 28 Dec 2020 | Published: 28 Dec 2020

NWN Corporation

The Working from Home Toolkit
sponsored by RingCentral
WHITE PAPER: Remote work is not going anywhere, and organizations are preparing for what looks to be the future of work. This means gathering tools such as admin control, call recording and forwarding, team collaboration and more to deliver the best chance for business to boom, even from home. Download The Working From Home Toolkit to learn more.
Posted: 21 Dec 2020 | Published: 30 Apr 2020

RingCentral

Long Hold Times are Killing Your Customer Experience
sponsored by RingCentral
WHITE PAPER: If one thing is clear, it’s that customers absolutely hate being left on hold. Addressing this issue requires investment in strategies like proactive customer engagement, the development of digital channels for customer service, and chatbot incorporation. Read this white paper to learn more about boosting the call center customer experience.
Posted: 18 Dec 2020 | Published: 18 Dec 2020

RingCentral

How to better manage teams of remote contact center agents
sponsored by RingCentral
WHITE PAPER: Most customer service agents are now working from home and it’s likely to stay that way. Cloud-based contact center management platforms point the way forward in this new normal and have the potential to improve the customer experience. Download this whitepaper to learn more about why you should change over to a cloud-based contact center platform.
Posted: 18 Dec 2020 | Published: 18 Dec 2020

RingCentral

Restructuring Your Contact Center Technology for the Customer Experience Era
sponsored by RingCentral
WHITE PAPER: Read this whitepaper from RingCentral to learn the 4 key steps to restructuring your contact center technology to leverage artificial intelligence and the cloud and the 9 benefits of doing so.
Posted: 17 Dec 2020 | Published: 17 Dec 2020

RingCentral

Cloud Contact Centre Platform Selection Guide
sponsored by RingCentral
EBOOK: Access this eBook to get learn a step by step strategy to find the most comprehensive outbound and blended cloud call center platform, which will allow you to reach and engage your audience to create lasting, valuable relationships.
Posted: 16 Dec 2020 | Published: 16 Dec 2020

RingCentral

The future of customer experience
sponsored by RingCentral
WHITE PAPER: As RingCentral puts it, the days of restricted opening hours and limited support channels are well and truly over. Single channel and on-premises call centers are struggling—but these aren’t your only options. In this eBook, learn what the new contact center looks like and how to implement it in your own organization.
Posted: 15 Dec 2020 | Published: 15 Dec 2020

RingCentral

What Your Employees Need to Keep your Customers Happy
sponsored by RingCentral
WHITE PAPER: For many organizations, UC and contact centers have operated separately, leaving agents in silos and sales/marketing/product teams out of the loop. But the market is shifting towards a complete unification of these tools under a single vendor. In this white paper, learn about the benefits of combining UC and contact center solutions.
Posted: 15 Dec 2020 | Published: 15 Dec 2020

RingCentral
1 - 25 of 150 Matches Previous Page    1 2 3 4    Next Page

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2021, TechTarget | Read our Privacy Statement  | Do Not Sell My Personal Info  | Cookie Preferences