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ALSO CALLED: Customer Analytics, CRM Real-time Analytics, Analytical CRM, Real-time CRM Analytics
DEFINITION: CRM (customer relationship management) analytics comprises all programming that analyzes data about an enterprise's customers and presents it so that better and quicker business decisions can be made. CRM analytics can be considered a form of online analytical processing (OLAP) and may employ data mining. As Web sites have added a new and often faster way to interact with customers, the opportunity  … 
CRM Analytics Reports
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Go Beyond the Contact Center with Mobile-First Customer Experiences
sponsored by Oracle
EBOOK: Customer experience is a core pillar of your digital transformation strategy. It is about delivering a truly personalized, contextual, and meaningful experience to customers across the entire engagement lifecycle. Uncover 10 considerations for redefining the engagement model and reinventing the customer experience.
Posted: 05 Nov 2018 | Published: 05 Nov 2018

Oracle

Ten Imperatives to Build Digital Customer Engagement
sponsored by Oracle
RESOURCE: To keep up with unpredictable markets, 24% of organizations said enabling digital capabilities is their top priority. Inside, explore an outline of 10 imperatives for true digital customer engagement that can help you deliver transformative customer experience.
Posted: 02 Nov 2018 | Published: 02 Nov 2018

Oracle

How Companies Transform Their Customer Experience in the Age of the Customer
sponsored by Zendesk
CASE STUDY: Inside, find out how brands like Uber, Peloton, and Stanley Black & Decker were able to transform their customer experiences. Learn about the importance of tailoring CRM tools to create unique experiences that are honest and data-driven.
Posted: 31 Oct 2018 | Published: 31 Oct 2018

Zendesk

Global Law Firm Embraces AI-Powered Search and Recommendations
sponsored by Coveo
CASE STUDY: Like many modern businesses, a global law firm needed to deliver more personalized experiences and increase conversions. Download this case study to learn more about how the law firm used AI search personalization to increase conversions and create more personalized experiences.
Posted: 09 Oct 2018 | Published: 09 Oct 2018

Coveo

The Modern Analytics Platform: Balancing Dual and Dueling Imperatives
sponsored by Domo Technologies
ANALYST REPORT: In this Eckerson Group guide, see how modern analytics platforms are changing the game for business intelligence and analytics. Learn and understand the many core functions that will drive data insights into the future for competitive business and much, much more.
Posted: 04 Oct 2018 | Published: 28 Feb 2017

Domo Technologies

Vendor Spotlight: Information Discovery and Knowledge Discovery in the Era of Cognitive Applications
sponsored by Sinequa
WHITE PAPER: In this IDC vendor spotlight, learn about the evolution of the enterprise software industry and how AI techniques are being combined to provide intelligent automation.
Posted: 19 Sep 2018 | Published: 31 Jul 2017

Sinequa

Reimagine the Life Sciences Patient Experience
sponsored by Salesforce
RESOURCE: Leading life sciences companies are taking on a new opportunity to connect with patients and deliver direct support before, during, and after therapy. Download our latest e-book to learn how Salesforce can help these organizations improve patient care.
Posted: 31 Aug 2018 | Published: 31 Aug 2018

Salesforce

The Trailblazer's Guide to Apps for Healthcare and Life Sciences
sponsored by Salesforce
EGUIDE: In this e-book, uncover how leading organizations are using creative technologies to reimagine a healthier future – from mobile apps that deliver concierge support for a chronic condition, to a supply solution inspired by a minibar that helps scientists innovate faster.
Posted: 30 Aug 2018 | Published: 30 Aug 2018

Salesforce

AI and Chatbots and the Future of Personalization
sponsored by Oracle Cloud
VIDEO: Did you know that right now only 0.5% of all the data in the world has been analyzed, or used? Watch this webinar to learn more.
Posted: 23 Aug 2018 | Premiered: 20 Aug 2018

Oracle Cloud

Search and Retail: What’s next for online retail and ecommerce
sponsored by Lucidworks
RESOURCE: As shoppers moved to online purchases, the industry followed and retailers started to deploy the kind of online storefronts we see today. Search has become the center of retail. Take a look inside to learn about new technologies, customer expectations and more.
Posted: 26 Jul 2018 | Published: 26 Jul 2018

Lucidworks

Webinar: Personalized Retail Search & Recommendations with Fusion
sponsored by Lucidworks
VIDEO: In this webinar, listen to Grant Ingersoll of Lucidworks as he discusses trends in e-commerce, and how to improve conversion and customer satisfaction in a retail environment.
Posted: 20 Jul 2018 | Premiered: 24 May 2017

Lucidworks

Webinar: AI and Machine Learning for Omnichannel Retailers
sponsored by Lucidworks
VIDEO: Retailers pursuing an omnichannel strategy now must deploy more advanced features to attract, retain, and service their most loyal customers. In this webinar, find out why advanced search, AI, and machine learning capabilities are core to helping retailers gain a competitive advantage.
Posted: 18 Jul 2018 | Premiered: 13 Feb 2018

Lucidworks

Fusion E-Commerce Case Study: Bluestem Brands, Inc.
sponsored by Lucidworks
VIDEO: How can you modernize your company's search capabilities? In this webinar, Jake Wagner talks about Bluestem Brands' transition from their legacy e-commerce search implementation to a more advanced solution.
Posted: 18 Jul 2018 | Premiered: 29 Sep 2017

Lucidworks

Slow Data Kills Business: Improve Customer Experience with the Right Data Management System
sponsored by InterSystems
WHITE PAPER: Unfortunately, many organizations still operate with data silos, which prohibit the free flow of data and timely insights. In this white paper, explore the benefits of consolidating your data with a data management platform that offers streamlined operations, personalized customer experiences and timely analytical insights.
Posted: 01 May 2018 | Published: 31 May 2017

InterSystems

The Artificial Intelligence Starter Guide for IT Leaders
sponsored by Dell EMC and Intel®
WHITE PAPER: Deploying AI at your business is a transformative process – it changes the way organizations interact, the amount of intelligence within products and services, and unlocks hidden insights from vast pools of data. Explore business drivers, common applications for machine learning and deep learning, as well as how to deploy AI successfully.
Posted: 10 Sep 2018 | Published: 31 May 2018

Dell EMC and Intel®

6 Workloads to Start Your Artificial Intelligence Journey
sponsored by Dell EMC and Intel®
RESOURCE: AI offers a range of possibilities and uses for all types of businesses. The endless possibilities, however, can make initial deployment intimidating. Download this resource to discover 6 common uses for AI. Plus, link to an artificial intelligence starter guide for more details on incorporating machine learning and deep learning technologies.
Posted: 10 Sep 2018 | Published: 10 Sep 2018

Dell EMC and Intel®

Panel Discussion: The Future of Call Centers
sponsored by IBM
VIDEO: In this webcast, Michelle Peluso discusses with a panel of customer service executives the challenge of building and maintaining long-lasting client relationships, and best practices to engage and nurture them successfully.
Posted: 06 Sep 2018 | Premiered: 06 Sep 2018

IBM

Marketing Analytics Meets Artificial Intelligence
sponsored by SAS
RESOURCE: This checklist explores how AI can be used to enhance marketing analytics and to help companies both better understand their customers and deliver a great CX.
Posted: 15 Aug 2018 | Published: 31 Oct 2016

SAS

Choosing a Sales CRM: 11 Factors That'll Help you Decide Easily, and Faster
sponsored by Freshworks
RESOURCE: If you've gone through the grind of picking a CRM, realizing it didn't fit, dusting yourself off and making a difference choice, keep reading to explore a cheat sheet to help streamline your CRM hunt.
Posted: 12 Jun 2018 | Published: 22 Aug 2017

Freshworks

9 Use Cases in Sales and How CRM Software Can Help
sponsored by Freshworks
RESOURCE: CRM software exists to help sales reps and managers meet sales needs irrespective of their complexity and magnitude. Inside, uncover 9 sales use cases and what CRM can do in each case.
Posted: 11 Jun 2018 | Published: 28 Mar 2018

Freshworks

8 Reasons Why you Should Move From Excel to CRM
sponsored by Freshworks
RESOURCE: Businesses around the world use CRM to create and nurture relationships with their leads, but others use it for marketing automation, and for sales teams to manage their business relationships. Keep reading to explore 8 capabilities that a CRM system can offer you that Excel can't.
Posted: 11 Jun 2018 | Published: 27 Sep 2017

Freshworks

Adform's Scalable Analytics Finds Value in Clients' Campaigns
sponsored by Micro Focus
CASE STUDY: Explore this success story as advertising technology platform, Adform, went from struggling to ingest massive data volumes to having a reliable and highly scalable analytics system.
Posted: 01 Jun 2018 | Published: 31 Dec 2017

Micro Focus

Improving the Customer Experience Journey with Analytics
sponsored by ConvergeOne
EGUIDE: Explore why customer service can be the biggest component of customer retention and how companies applied AI, machine learning and predictive analytics to help provide better customer service.
Posted: 09 May 2018 | Published: 09 May 2018

ConvergeOne

VanillaSoft Uses Embeded analytics to Increase Inside Sales Team Productivity
sponsored by Izenda
CASE STUDY: This case study explores how VanillaSoft helped their sales professionals improve sales and increase productivity by implementing an embedded BI platform with efficient and sophisticated self-service capabilities.
Posted: 25 Apr 2018 | Published: 25 Apr 2018

Izenda

Making Customer Recommendations Based on Machine Learning
sponsored by Redis Labs
RESOURCE: Tap into this resource for ways that you can make customer recommendations using models based on machine learning and predictive analytics.
Posted: 16 Apr 2018 | Published: 16 Apr 2018

Redis Labs
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