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Customer Data Management Reports
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Managing Customer Data in the GDPR Era
sponsored by GearsDesign
EGUIDE: Download this expert guide to learn more about why enterprises need to train agents on how to properly process incoming customer requests to delete or reduce customer data, while maintaining GDPR compliance.
Posted: 17 Jan 2019 | Published: 17 Jan 2019

GearsDesign

Power Your Digital Transformation with Guided Analytics
sponsored by SAS
EBOOK: Communicating with customers is the easy part – getting the right messaging, medium and timing is the real challenge. Find out if SAS Customer Intelligence is the solution for you.
Posted: 07 Jan 2019 | Published: 31 Dec 2017

SAS

International Criminal Court
sponsored by Micro Focus
CASE STUDY: In this Micro Focus success story, discover how a 10-man-team out of the Netherlands successfully managed, migrated, and secured over 500GB of records with the help of Micro Focus.
Posted: 06 Dec 2018 | Published: 30 Sep 2018

Micro Focus

Lessons from the Front Lines: Making ABM Work for You
sponsored by TechTarget
PRESENTATION: This presentation draws on TechTarget's experience supporting 300+ ABM implementations to help marketers break down the complexities of Account-based marketing and simplify execution. Read on to understand best practices and lessons learned based on real life customer use cases.
Posted: 27 Nov 2018 | Published: 31 Mar 2017

TechTarget

The Only Advanced Salesforce Integrations Book You'll Ever Need
sponsored by Workato
EBOOK: In this e-book, find out why you need a platform that helps you innovate faster than ever to create value for your business and new experiences for your customers. Continue reading to explore a broad overview of the most popular Salesforce integration scenarios in accounting, project management, customer support, and marketing.
Posted: 20 Nov 2018 | Published: 20 Nov 2018

Workato

Security of Mobile Banking
sponsored by MobileIron
WHITE PAPER: Mobile devices now constitute the majority of web traffic globally, and consumers are embracing mobile banking in record numbers. Read on to find out how banks can overcome the barriers to mobile banking security and respond with secure mobile banking applications.
Posted: 05 Nov 2018 | Published: 05 Nov 2018

MobileIron

How Companies Transform Their Customer Experience in the Age of the Customer
sponsored by Zendesk
CASE STUDY: Inside, find out how brands like Uber, Peloton, and Stanley Black & Decker were able to transform their customer experiences. Learn about the importance of tailoring CRM tools to create unique experiences that are honest and data-driven.
Posted: 31 Oct 2018 | Published: 31 Oct 2018

Zendesk

4 Crucial Trends for the 2018 Holiday Retail Season
sponsored by Zendesk
RESEARCH CONTENT: A Zendesk study found that ticket volume for retailers can go up by as much as 42% in between the holidays. Read this report and discover 4 trends to be aware of for the holiday retail season and learn how omnichannel customer support can help handle these increases in volume.
Posted: 24 Oct 2018 | Published: 24 Oct 2018

Zendesk

Optimizing the CX Technology Ecosystem 4 Often Overlooked Areas of Innovation
sponsored by Avtex
EBOOK: Customer experience is a niche that is rife with potential for innovation. Read this e-book to learn more about 4 oft-overlooked areas of innovation that benefit customers and employees. Read this e-book to learn more about how you can incorporate these methods to benefit customers and employees.
Posted: 17 Oct 2018 | Published: 31 Dec 2017

Avtex

Modern Data Analytics and the Customer: Leveraging Data to Drive Customer Experience Innovations
sponsored by Avtex
WHITE PAPER: In the digital economy, data is invaluable to organizations. Data is used to develop new product or service offerings, make investments, plan go-to-market strategies, and more. Read this white paper to learn how to leverage customer experience KPIs to understand the needs of their customers.
Posted: 16 Oct 2018 | Published: 31 Dec 2017

Avtex

CRM as a CX Enabler
sponsored by Avtex
WHITE PAPER: CX, at its core, is more effective when tailored to a customer's unique needs and preferences. In this white paper, learn how CRM impacts the success of CX programs in many ways. Continue reading to explore more strategies to maximize your CRM's support of CX initiatives.
Posted: 16 Oct 2018 | Published: 16 Oct 2018

Avtex

Expert Guide: Compare Data Repositories
sponsored by TechTarget
RESOURCE: With so much data now streaming into your business, coming from various places and used for unique purposes, it's essential that you know where your data should go – and why. This Data Repository Cheat Sheet to help you understand how each repository differs based on the type, purpose and quality of the data.
Posted: 06 Sep 2018 | Published: 06 Sep 2018

TechTarget

Strengthen E-Discovery Readiness to Reduce Cost and Risk
sponsored by Mimecast
NEWSLETTER: Enterprises are caught in the trap of constantly reacting to governance events, resulting in costly outsourcing and frantic in-house burdens. Read on to view the possible benefits of employing an e-discovery readiness plan, and explore how cloud archives can reduce the burden of responding to compliance investigations and governance events.
Posted: 12 Dec 2018 | Published: 30 Apr 2018

Mimecast

AI and Chatbots and the Future of Personalization
sponsored by Oracle Cloud
WEBCAST: Did you know that right now only 0.5% of all the data in the world has been analyzed, or used? Watch this webinar to learn more.
Posted: 04 Dec 2018 | Premiered: Dec 4, 2018

Oracle Cloud

Reimagine Productivity with Microsoft Dynamics 365
sponsored by Microsoft
EBOOK: Businesses around the world are seeing the benefits of helping employees work smarter together, automating cumbersome manual tasks, and using customer data as a factor in deciding what to offer. Download this e-book to find out how business solutions from Microsoft help you move away from the complexity of traditional ERP and CRM systems.
Posted: 20 Nov 2018 | Published: 20 Nov 2018

Microsoft

Boosting Omnichannel Sales with Data-driven Marketing
sponsored by Reltio
WHITE PAPER: Historically marketers have turned to the traditional tools of the trade. In this white paper, find out why marketers are turning to machine learning and predictive analytics better understand consumer behaviors, and how cloud-based data-driven applications can help decipher the growing volume of data.
Posted: 14 Nov 2018 | Published: 14 Nov 2018

Reltio

IDC WP - Maturity Model for Proactive Customer Service
sponsored by ServiceNow
RESOURCE: As products become increasingly commoditized, organizations can set themselves apart from their competitors by providing a unique customer service experience. Read this resource to learn about the Maturity Model for proactive customer service and how your organization can use it to provide a quality customer experience.
Posted: 05 Nov 2018 | Published: 31 Dec 2017

ServiceNow

Building a Threat Intelligence Program
sponsored by ThreatConnect
RESEARCH CONTENT: Cybersecurity decision makers overwhelmingly agree that their organizations should be investing more in their threat intelligence programs. In this report, uncover research findings from 351 cybersecurity decision makers in the U.S. on best practices and impact of building a threat intelligence program.
Posted: 08 Oct 2018 | Published: 08 Oct 2018

ThreatConnect

Analyze Customer Feedback In Minutes, Not Months
sponsored by Amazon Web Services
WEBCAST: Global B2C organizations are buried in an avalanche of constant customer feedback. Prepare for this AWS-hosted webinar to learn how machine learning can analyze customer data within minutes, common analysis obstacles can be overcome, like domain-specific jargon or misspellings, and analysis can be extended across languages and locales.
Posted: 05 Oct 2018 | Premiered: Nov 7, 2018

Amazon Web Services

How Collecting Better Data About Your Customers Can Transform Your Business
sponsored by MASERGY
WHITE PAPER: In this white paper, find out how your organization can gain invaluable insights into customer behavior at a realistic price point, and how big data and the cloud can help engage customers during contact center interactions.
Posted: 21 Sep 2018 | Published: 21 Sep 2018

MASERGY

The Future of Banking: A Financial Concierge for Everyone
sponsored by IBM
WHITE PAPER: Inside, uncover the challenges and keys to successes with conversational banking, and find out how customer data will impact the future of digital banking. Explore the customer journeys carried out by conversations with the bank.
Posted: 12 Sep 2018 | Published: 12 Sep 2018

IBM

From Insights to Engagement: Transform Your Customer Relationships with Data
sponsored by Marketo
RESOURCE: Inside, learn why marketers struggle to see a step-by-step path forward for meeting customers' expectations, and find out how and why you can use customer data to improve engagement.
Posted: 12 Sep 2018 | Published: 12 Sep 2018

Marketo

AI and Chatbots and the Future of Personalization
sponsored by Oracle Cloud
VIDEO: Did you know that right now only 0.5% of all the data in the world has been analyzed, or used? Watch this webinar to learn more.
Posted: 23 Aug 2018 | Premiered: 20 Aug 2018

Oracle Cloud

Business Value Delivered by SAS Real-Time Decision Manager
sponsored by SAS
ANALYST REPORT: Forrester followed a major telecommunications provider who suffered from disjointed teams and delayed analytics. Download this summary to discover how the provider benefitted from using SAS Real-Time Decision Manager, including ROI and speed of analytics.
Posted: 15 Aug 2018 | Published: 31 May 2017

SAS

The Key to Unlocking Customer Insights and Driving the Customer Experience
sponsored by SAS
ANALYST REPORT: Only 16% of companies think they are very effective at delivering real-time customer interactions across touch points and devices. Download this Harvard Business Review report for survey results and findings on real-time customer analytics.
Posted: 14 Aug 2018 | Published: 31 Mar 2018

SAS
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