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Customer Data Management Reports
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The Customer Experience Perspective
sponsored by ServiceNow
EBOOK: businesses need to evaluate their current customer service approach and embark on a journey to ensure they are steering their leaders and enterprise in the right direction. Access this eBook to read about the 5 keys to a successful customer service operation.
Posted: 24 Jan 2020 | Published: 24 Jan 2020

ServiceNow

Top 6 Reasons to More Carefully Consider Client-Side Security
sponsored by Tala Security
WHITE PAPER: As online channels for retail grow in popularity, so too do the risks associated with attackers stealing personal and financial data. In this white paper, discover the top 6 reasons why you should more carefully consider enhancing client-side security.
Posted: 13 Jan 2020 | Published: 13 Jan 2020

Tala Security

2020 Digital Trends: Deep Dive: Cultural Transformation
sponsored by Adobe Inc
WHITE PAPER: Which is a bigger obstacle for customer experience (CX): outdated workflows or dwindling budgets? Adobe recently distributed a survey to over 12,000 CX leaders, gathering information about common pain points, successes, and changes in CX management. Read the results here to get the answers.
Posted: 10 Jan 2020 | Published: 10 Jan 2020

Adobe Inc

CCPA Readiness Checklist
sponsored by BigID
WHITE PAPER: As of January 1, 2020, the CCPA has come into effect. Given the steep penalties for failing to comply, organizations should make certain that they’re positioned to responsibly safeguard customer data. Use this comprehensive checklist to ensure your organization meets the requirements of California’s new data privacy regulation.
Posted: 07 Jan 2020 | Published: 07 Jan 2020

BigID

Digital Identity Security Assurance: How to Keep Your Customer Data Secure
sponsored by Akamai Technologies
WHITE PAPER: Customer identities are among the most critical and valuable assets of any organization. Failing to provide adequate security can result in financial, reputational, and even legal consequences. This paper highlights industry best practices for building customer trust through comprehensive security programs. Read on to learn more.
Posted: 23 Dec 2019 | Published: 30 Nov 2019

Akamai Technologies

360 View: Enhance and scale your customer experience strategy
sponsored by Adobe Inc
WEBCAST: Open this webcast to review the key ways you should be engaging customer in modern contexts, and how you can leverage audience analytics for more effective connections.
Posted: 20 Dec 2019 | Premiered: Dec 20, 2019

Adobe Inc

Managing experiences across the customer lifecycle
sponsored by Adobe Inc
WEBCAST: Customer experience is quickly becoming the centerpiece of business operations – those that ignore or neglect their CX will likely struggle to keep pace with competitors. Watch this webinar to see how Travelocity leveraged 5 pillars of CX to enhance their own customer-centric approach.
Posted: 20 Dec 2019 | Premiered: Dec 20, 2019

Adobe Inc

Digital Trends Webinar 2019: Data is the new everything and customer experience is king
sponsored by Adobe Inc
WEBCAST: While technology is prevalent for virtually every business operation, the way these digital solutions coexist is, more often than not, disjointed and inefficient. Use this webinar to review 4 data-driven priorities that CX-centered businesses should pursue in 2020.
Posted: 20 Dec 2019 | Premiered: Dec 20, 2019

Adobe Inc

Incredible content, incredible experiences.
sponsored by Adobe Inc
WHITE PAPER: Users want more personal experiences – which means the content you produce and share better align with those expectations or you lose out on those opportunities. Open this whitepaper to learn 3 ways you can create content that better aligns with CX goals, and intelligently personalizes for each user.
Posted: 13 Dec 2019 | Published: 13 Dec 2019

Adobe Inc

2019 Digital Trends: Creativity in Focus
sponsored by Adobe Inc
WHITE PAPER: With CX at the heart of modern digital initiatives, the way enterprises design these experiences can create your competitive advantage – or erase it. Download this insightful overview to explore the 3 key elements of creative UX and see how UX design stacks up against other methods of differentiation.
Posted: 13 Dec 2019 | Published: 13 Dec 2019

Adobe Inc

10 Talking Points from the Customer Insight & Analytics Exchange
sponsored by Genesys
WHITE PAPER: With rising standards set by customer demands, businesses are forced to rely even more on their data to predict, contextualize, and personalize experiences. Read this white paper to explore 10 guiding question that you should consider when evaluating -- and possibly rebooting -- your approach to customer data analytics.
Posted: 13 Dec 2019 | Published: 13 Dec 2019

Genesys

Banking on a Connected Future: FSI insights and inspiration from Connected Customer 2019
sponsored by Genesys
WHITE PAPER: With 79% of customers believing self-service gives them control, this has to become a major priority for organizations providing digital banking services heading into 2020. Download this guide to explore how emerging innovations like AI, voice commands, and mobile messaging can play a role in improving digital banking experiences.
Posted: 13 Dec 2019 | Published: 13 Dec 2019

Genesys

Digital Transformation in the Financial Industry 5 Steps to Customer Centricity
sponsored by Hitachi Vantara
WHITE PAPER: Download this white paper, which lays out 5 steps for financial services institutions to take when pushing for a customer centric digital transformation.
Posted: 12 Dec 2019 | Published: 12 Dec 2019

Hitachi Vantara

Magic Quadrant for Personalization Engines
sponsored by Adobe Inc
WHITE PAPER: Download this personalization engine (PE) vendor report, which can help your prepare for your next PE purchase by cross-comparing 14 leading solutions from companies like Adobe, Oracle, and Evergage.
Posted: 11 Dec 2019 | Published: 11 Dec 2019

Adobe Inc

Digital Transformation 2.0 For FSI
sponsored by Genesys
VIDEO: Watch this video to explore tips for reshaping your customer experiences journey in 2020, and how to standout in the crowded financial services space.
Posted: 10 Dec 2019 | Premiered: 10 Dec 2019

Genesys

4 Principles of CX Transformation
sponsored by Genesys
WHITE PAPER: Successful CX transformations all come down to understanding the foundational principles of how you service customers. Download these 4 principles of CX transformation to start your project without a hitch.
Posted: 09 Dec 2019 | Published: 09 Dec 2019

Genesys

Next-Generation Customer 360° and Data Hubs in Financial Services
sponsored by Hitachi Vantara
EBOOK: Hitachi Vantara and Pentaho can link all meaningful data to customer records to provide a much deeper understanding of your customers with a 360-degree customer-centric data hub. To read about the specific values of this solution a relevant case study, access this e-book.
Posted: 09 Dec 2019 | Published: 09 Dec 2019

Hitachi Vantara

Data to Capture from your OMS
sponsored by SFG
WHITE PAPER: Read this white paper to learn how an OMS that includes customer database management capabilities, like FlexOMS, can help support the collection and analysis of identity data that brands can use to better identify their customers.
Posted: 04 Dec 2019 | Published: 04 Dec 2019

SFG

Start to Finish: The Perfect Customer Order Management Process
sponsored by SFG
WHITE PAPER: Read this white paper to learn how you can perfect the customer order management process from start to finish and better support customers as well as internal employees.
Posted: 26 Nov 2019 | Published: 26 Nov 2019

SFG

Incident Management in the Age of Customer-Centricity
sponsored by xMatters, Inc.
WHITE PAPER: In "Incident Management in the Age of Customer-Centricity," learn about the challenges DevOps, ITOps, and business leaders at digital services organizations face as pressure grows to balance the rapid resolution of incidents with the demand for faster innovation.
Posted: 21 Nov 2019 | Published: 21 Nov 2019

xMatters, Inc.

Customer Analytics: The 20 Attributes that Lead to Business Success
sponsored by Adobe Inc
RESEARCH CONTENT: To deliver standout experiences in today’s digital businesses, you need to move beyond simple data collection and web analytics to true customer intelligence.Find out how Adobe Analytics can help you do that in this research report.
Posted: 30 Oct 2019 | Published: 30 Oct 2019

Adobe Inc

Analytics Tools: 5 Reasons Free Isn't Always the Best Option
sponsored by Adobe Inc
WHITE PAPER: Companies using paid analytics solutions are 58% more likely to report discovering actionable insights than their peers that don’t, according to London Research. Read this white paper for 5 reasons that using paid analytics tools can deliver better customer intelligence than free alternatives.
Posted: 10 Oct 2019 | Published: 10 Oct 2019

Adobe Inc

Evolution of the DMP: A Guide to Data Management Problems
sponsored by Adobe Inc
WHITE PAPER: Read this guide to learn in more detail how the DMP’s real-time activation capabilities mean that it is increasingly being seen as critical to customer experience.
Posted: 09 Oct 2019 | Published: 09 Oct 2019

Adobe Inc

Case Study: Goldberg HedgeFunds
sponsored by Nextiva
CASE STUDY: Before implementing Nextiva, Goldberg HedgeFunds was frustrated with the quality of their phone service, the lack of customer data visibility across systems, and the overall usability of their CRM. Read this case study to learn how they were able to improve all these problem areas by switching to Nextiva Business Communication Suite.
Posted: 08 Oct 2019 | Published: 08 Oct 2019

Nextiva

Put Data at the Centre of Your Business
sponsored by Adobe Inc
WHITE PAPER: View this white paper to discover how your organization can gain a competitive advantage by becoming more data-centric. Additionally, explore 4 steps to becoming a data-centric organization, and review how to reposition and unleash the true power of your customer data with expert advice from Adobe.
Posted: 02 Oct 2019 | Published: 31 Dec 2018

Adobe Inc
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