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Customer Data Management Reports
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Enabling Your Enterprise with Fast, Agile, Customer IAM In the Cloud
sponsored by Ping Identity Corporation
WEBCAST: One vector that hackers are eager to expose is sensitive data associated with customer-facing apps and interfaces. The same way that employee IAM enables organizations to control and manage access, customer IAM (CIAM) provides a secure and seamless user experience. Watch this webinar to discover the benefits of incorporating CIAM.
Posted: 30 Mar 2020 | Premiered: May 31, 2019

Ping Identity Corporation

Transitioning to a remote workforce
sponsored by Zendesk
RESOURCE: You need to secure your remote work with the same caution you'd use at an office. Here are some tips:
Posted: 30 Mar 2020 | Published: 30 Mar 2020


Building and managing a virtual support team
sponsored by Zendesk
RESOURCE: 1. What is a virtual team? 2. Hiring and training a virtual support team 3. Tips for managing a virtual team
Posted: 30 Mar 2020 | Published: 30 Mar 2020


Unlocking Omni-Channel with Unified Customer Identity
sponsored by Okta
WHITE PAPER: To meet the growing needs of online consumers, organizations have begun to adopt 2 key approaches: customer identity & access management (CIAM), and omni-channel integration. Interested in learning more about this approach? Get started by reading this white paper.
Posted: 26 Mar 2020 | Published: 26 Mar 2020


For Raiffeisen, investing in digital meant investing in the future of the company
sponsored by Adobe Inc
CASE STUDY: With the goal of delivering countless website variations while optimizing customer experiences, Swiss bank Raiffeisen turned to Adobe and their Experience Cloud. Learn about their experience and the 4 key benefits they achieved in this white paper.
Posted: 16 Mar 2020 | Published: 16 Mar 2020

Adobe Inc

AI, Automation, and the Modern Agent Desktop
sponsored by Appian
WEBCAST: In order to meet new customer experience demands, organizations need to rethink how they are arming agents to deliver the value that customers expect. Watch this webcast to hear two CX experts talk about market trends that are changing the way organizations use customer service and about the 3 keys of valuable contact center customer experience.
Posted: 13 Mar 2020 | Premiered: Mar 13, 2020


Expert Insights CX 2020
sponsored by Freshworks
WHITE PAPER: Freshworks has spoken with experts and practitioners in the customer experience space that can help you win customers – for life. Access this report to discover the top 8 insights that are going to change the way your organization thinks about customer experience and learn how to implement them directly in your organization.
Posted: 12 Mar 2020 | Published: 12 Mar 2020


Creating Seamless, Personalized Self-Service Experiences With AI
sponsored by SearchUnify
RESOURCE: Improving customer self-service is a great way to increase customer engagement and boost productivity. Read this resource to learn 4 essential elements that every customer support organization can incorporate into their self-service offerings to save customers time and keep them satisfied.
Posted: 11 Mar 2020 | Published: 10 Dec 2019


Activating the Modern Enterprise
sponsored by Adobe Inc
WHITE PAPER: As a generation raised on technology comes of age, consumer expectations are changing. Customers now expect their experiences to be easy, digital, and personal; employees often expect the same from their companies. Read this HMG Strategy white paper to learn more about how technology is affecting businesses and what solutions are available.
Posted: 05 Mar 2020 | Published: 05 Mar 2020

Adobe Inc

Data trends redefine leading brands
sponsored by Adobe Inc
WHITE PAPER: As businesses seek to respond to a shifting consumer marketplace, they are embracing new trends in data. Companies are now investing in paid analytics initiatives as they seek to democratize data access and integrate it in their business strategies. Read this analyst report by London Research to learn more market trends among leading brands.
Posted: 05 Mar 2020 | Published: 25 Dec 2019

Adobe Inc

The Forrester Wave: Digital Intelligence Platforms, Q4 2019
sponsored by Adobe Inc
EBOOK: Real-time engagement data management, engagement analytics, and optimization techniques are all top features to look for in a digital intelligence solution. Download this Forrester Wave evaluation to review an in-depth break out of leaders, strong performers, contenders, and challengers in the digital intelligence landscape.
Posted: 04 Mar 2020 | Published: 04 Mar 2020

Adobe Inc

Experience Index 2020 Digital Trends
sponsored by Adobe Inc
ANALYST REPORT: With a new decade comes a shift in corporate strategy. While companies are still working on digital modernization, they are also starting to focus directly on fostering a positive customer experience. Check out this analyst report to learn about 5 major digital trends identified by Adobe in their recent survey of more than 75,000 executives.
Posted: 03 Mar 2020 | Published: 30 Nov 2019

Adobe Inc

Empower Sales with End-to-End Digital Workflows to Increase Win Rates & Retention
sponsored by Adobe Inc
WHITE PAPER: Digital transformation leaders are increasingly adopting more modern technologies to revolutionize the entire sales process. Access this white paper to discover 3 recommendations that can help you maximize your digital transformation investment and get a better picture of what is coming next in this new age of sales.
Posted: 03 Mar 2020 | Published: 03 Mar 2020

Adobe Inc

5 Key Trends in Understanding Digital and Channel Success
sponsored by BT
RESOURCE: What does it mean to offer an autonomous customer experience in 2020? Find out in this infographic, which explores 5 key trends in understanding digital and channel success.
Posted: 20 Feb 2020 | Published: 20 Feb 2020


CSM Essentials Guide: Advanced self-service platforms open new customer frontiers
sponsored by ServiceNow
EGUIDE: Gartner recently found that 15% of all customer service interactions will be handled completely by AI by 2021. But many organizations have also reported difficulty with managing AI technologies. Read the 3 articles in this handbook to learn about the benefits and drawbacks of customer service AI and other self-service platforms
Posted: 24 Jan 2020 | Published: 24 Jan 2020


Artificial Intelligence & Intelligent Technologies: 3 Strategies for Driving Customer Service Innovation
sponsored by ServiceNow
WHITE PAPER: Customer service organizations are making significant investments in emerging technologies like AI and analytics to deliver exceptional experiences. Learn how you can integrate intelligent technologies to improve customer service with the help of ServiceNow in this white paper.
Posted: 24 Jan 2020 | Published: 24 Jan 2020


The Customer Experience Perspective
sponsored by ServiceNow
EBOOK: Corinium Global Intelligence recently asked 100 C – level professionals how they optimize customer service within their organization. Access this eBook to explore the results from the study, and review the about the 5 keys to a successful customer service operation.
Posted: 24 Jan 2020 | Published: 24 Jan 2020


Top 6 Reasons to More Carefully Consider Client-Side Security
sponsored by Tala Security
WHITE PAPER: As online channels for retail grow in popularity, so too do the risks associated with attackers stealing personal and financial data. In this white paper, discover the top 6 reasons why you should more carefully consider enhancing client-side security.
Posted: 13 Jan 2020 | Published: 13 Jan 2020

Tala Security

CCPA Readiness Checklist
sponsored by BigID
WHITE PAPER: As of January 1, 2020, the CCPA has come into effect. Given the steep penalties for failing to comply, organizations should make certain that they’re positioned to responsibly safeguard customer data. Use this comprehensive checklist to ensure your organization meets the requirements of California’s new data privacy regulation.
Posted: 07 Jan 2020 | Published: 07 Jan 2020


8 Business Benefits of AI-Powered Self-Service
sponsored by Coveo
WHITE PAPER: Download and use this whitepaper to review what the actual businesses benefits are of implementing AI in your customer service operations.
Posted: 18 Dec 2019 | Published: 18 Dec 2019


Your Roadmap to Intelligent Assisted Support
sponsored by Coveo
WHITE PAPER: Review this whitepaper to learn how AI-assisted support offers a path towards intelligent support centers.
Posted: 18 Dec 2019 | Published: 18 Dec 2019


2019 Digital Trends: Creativity in Focus
sponsored by Adobe Inc
WHITE PAPER: With CX at the heart of modern digital initiatives, the way enterprises design these experiences can create your competitive advantage – or erase it. Download this insightful overview to explore the 3 key elements of creative UX and see how UX design stacks up against other methods of differentiation.
Posted: 13 Dec 2019 | Published: 13 Dec 2019

Adobe Inc

Data to Capture from your OMS
sponsored by SFG
WHITE PAPER: Read this white paper to learn how an OMS that includes customer database management capabilities, like FlexOMS, can help support the collection and analysis of identity data that brands can use to better identify their customers.
Posted: 04 Dec 2019 | Published: 04 Dec 2019


Start to Finish: The Perfect Customer Order Management Process
sponsored by SFG
WHITE PAPER: Read this white paper to learn how you can perfect the customer order management process from start to finish and better support customers as well as internal employees.
Posted: 26 Nov 2019 | Published: 26 Nov 2019


Incident Management in the Age of Customer-Centricity
sponsored by xMatters, Inc.
WHITE PAPER: In "Incident Management in the Age of Customer-Centricity," learn about the challenges DevOps, ITOps, and business leaders at digital services organizations face as pressure grows to balance the rapid resolution of incidents with the demand for faster innovation.
Posted: 21 Nov 2019 | Published: 21 Nov 2019

xMatters, Inc.
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