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The Future of Banking: A Financial Concierge for Everyone
sponsored by IBM
WHITE PAPER: Inside, uncover the challenges and keys to successes with conversational banking, and find out how customer data will impact the future of digital banking. Explore the customer journeys carried out by conversations with the bank.
Posted: 12 Sep 2018 | Published: 12 Sep 2018

IBM

From Insights to Engagement: Transform Your Customer Relationships with Data
sponsored by Marketo
RESOURCE: Inside, learn why marketers struggle to see a step-by-step path forward for meeting customers' expectations, and find out how and why you can use customer data to improve engagement.
Posted: 12 Sep 2018 | Published: 12 Sep 2018

Marketo

Expert Guide: Compare Data Repositories
sponsored by TechTarget
RESOURCE: With so much data now streaming into your business, coming from various places and used for unique purposes, it's essential that you know where your data should go – and why. This Data Repository Cheat Sheet to help you understand how each repository differs based on the type, purpose and quality of the data.
Posted: 06 Sep 2018 | Published: 06 Sep 2018

TechTarget

AI and Chatbots and the Future of Personalization
sponsored by Oracle Cloud
VIDEO: Did you know that right now only 0.5% of all the data in the world has been analyzed, or used? Watch this webinar to learn more.
Posted: 23 Aug 2018 | Premiered: 20 Aug 2018

Oracle Cloud

Business Value Delivered by SAS Real-Time Decision Manager
sponsored by SAS
ANALYST REPORT: Forrester followed a major telecommunications provider who suffered from disjointed teams and delayed analytics. Download this summary to discover how the provider benefitted from using SAS Real-Time Decision Manager, including ROI and speed of analytics.
Posted: 15 Aug 2018 | Published: 31 May 2017

SAS

The Key to Unlocking Customer Insights and Driving the Customer Experience
sponsored by SAS
ANALYST REPORT: Only 16% of companies think they are very effective at delivering real-time customer interactions across touch points and devices. Download this Harvard Business Review report for survey results and findings on real-time customer analytics.
Posted: 14 Aug 2018 | Published: 31 Mar 2018

SAS

Vegas.com Adds Search to Mobile and Desktop Sites, Making Sin City Planning Even Speedier
sponsored by Lucidworks
CASE STUDY: Find out how you can create a relevant, responsive, mobile search experiences for customers that reduce friction and increase conversions, much like Vegas.com was able to.
Posted: 25 Jul 2018 | Published: 25 Jul 2018

Lucidworks

Advanced Contact Center Reporting Conquers Digital Mess
sponsored by ShoreGroup
RESOURCE: In this blog, learn about the digital paydirt of customer data, and how advanced reporting for the modern contact center allows you to gain insights on customer interactions to provide better experiences.
Posted: 25 Jul 2018 | Published: 25 May 2018

ShoreGroup

The 2018 Data Value Report
sponsored by SnapLogic UK Ltd
WHITE PAPER: Research indicates that while data might be a top priority for organizations worldwide, the majority of IT decision makers have not achieved the value they were looking for. Explore key findings from this research and the implications for data management in your organizations.
Posted: 19 Jul 2018 | Published: 19 Jul 2018

SnapLogic UK Ltd

Transforming Retail for the Digital Age
sponsored by Microsoft
WHITE PAPER: In this white paper, uncover the opportunities for the retail industry to grow, adapt and evolve to address the changing needs of customers and capture new business potential.
Posted: 17 Jul 2018 | Published: 17 Jul 2018

Microsoft

Case Study: Honda Deploys Machine Learning with IBM Watson
sponsored by IBM
CASE STUDY: IDC estimates that unstructured data is growing by 40% per year. This IDC case study explores how Honda used machine learning and text analytics to respond faster to the unstructured data from customer feedback.
Posted: 11 Jul 2018 | Published: 31 May 2017

IBM

AI & Automation: Turning data into insights
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, read more about the trends that are shaping the demand for AI and how organizations including healthcare service providers and F1 racing teams are leveraging technology on their own terms.
Posted: 10 Jul 2018 | Published: 11 Jul 2018

ComputerWeekly.com

TiVo Takes Customer-Centric Programming to New Heights
sponsored by Confluent
CASE STUDY: As TiVo has grown as an entertainment services provider, it has experienced issues of data accessibility and application complexity. In this case study, discover how TiVo improved data access and their customer experience by using a data streaming platform for reduced deployment times, increased scalability and more.
Posted: 05 Jul 2018 | Published: 05 Jul 2018

Confluent

Enforce a Zero Trust Security Model in Today's Hostile Environment
sponsored by Akamai Technologies
WHITE PAPER: Companies are pursuing digital transformation to improve customer value, operate with greater efficiency & agility, & increase innovation. As companies leverage new workflows, security has not kept pace, & cybercriminals are becoming more sophisticated. This white paper describes a security paradigm for today's environment: zero trust.
Posted: 22 Jun 2018 | Published: 22 Jun 2018

Akamai Technologies

CSEA Case Study
sponsored by Radware
CASE STUDY: In this case study, learn how CSEA was able to safeguard its digital assets and ensure 100% business continuity for its customers.
Posted: 18 Jun 2018 | Published: 31 Dec 2017

Radware

Use an Advanced Analytics Architecture to Expand your Data Warehouse
sponsored by Micro Focus
VIDEO: Data lakes can get overwhelming, especially when you are dealing with mass amounts of data. In this demo, dive into a customer analytics use case that utilizes a unified analytics engine to create manageable graphs and tables to seamlessly integrate your data.
Posted: 06 Jun 2018 | Premiered: 31 May 2018

Micro Focus

September ezine: Thinking digital in the world of storage
sponsored by MicroScope
EZINE: The full report of the recent MicroScope storage roundtable discussing how cloud and GDPR has changed the industry
Posted: 31 May 2018 | Published: 06 Sep 2018

MicroScope

Hyper-Personalized Mobile Shopping
sponsored by Cognitive Scale
CASE STUDY: In this case study, discover how Under Armour uses AI automated processes, machine learning (ML) and natural language processing (NLP) to boost customer experiences by creating a personalized shopping profile for each customer on their mobile shopping app.
Posted: 08 May 2018 | Published: 08 May 2018

Cognitive Scale

Automating Customer Feedback Analysis
sponsored by Luminoso
CASE STUDY: A financial services company used to review customer feedback manually, which was a slow and labor-intensive process. Review this case study to see how they used an analytics and automation tool to eliminate 100 hour of analytical labor and much more.
Posted: 09 Aug 2018 | Published: 09 Aug 2018

Luminoso

The Impact of AI Text Analytics: Listening to the Voice of the Customer
sponsored by Luminoso
WHITE PAPER: With such high volume of customer feedback from modern channels such as social media, it's impossible for businesses to manually respond to everyone. Download this white paper to explore 5 benefits of an AI text analytics platform for automating the analysis of customer feedback.
Posted: 19 Jul 2018 | Published: 19 Jul 2018

Luminoso

Life Time Fitness Case Study: Data Management & Integration for Improved CX
sponsored by Informatica
CASE STUDY: Life Time Fitness struggled to integrate data from a variety of cloud and on-prem applications. In this case study, discover how Life Time Fitness used a data management platform to integrate data, keep data clean, and create personalized customer experiences for all members.
Posted: 12 Jul 2018 | Published: 31 Dec 2017

Informatica

Buyer's Guide: How to Select a Document Capture Technology
sponsored by Ephesoft
RESOURCE: Digitization has customers wanting businesses to process, fulfill, and communicate in real-time. This resource provides 8 criteria to help technology buyers select a smart capture technology to help bridge this digital divide and provide real-time responses.
Posted: 20 Jun 2018 | Published: 20 Jun 2018

Ephesoft

Inbox or Mailbox, Swiss Post Now Delivers
sponsored by Axway
CASE STUDY: In this case study, learn how Swiss Post implemented a new file-transfer solution, and is realizing benefits including greater agility, process optimization, enhanced scalability, improved security and data integrity, and more.
Posted: 23 May 2018 | Published: 31 Dec 2017

Axway

Amplified Intelligence Transforms Operations From Reactive to Proactive and Predictive
sponsored by Axway
CASE STUDY: This case study details how Fannie Mae implemented operational intelligence to provide actionable insights to better serve their customers and their operations teams. Discover the results they received and how you could potentially leverage operational intelligence.
Posted: 22 May 2018 | Published: 31 Dec 2017

Axway

Creating a Positive Customer Experience with 15 Steps
sponsored by ConvergeOne
EGUIDE: Explore how Marathon Sports established a more customer-centric strategy, and learn about the role of a loyalty program and customer insights for improving customer experiences.
Posted: 09 May 2018 | Published: 09 May 2018

ConvergeOne
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