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Life Time Fitness Case Study: Data Management & Integration for Improved CX
sponsored by Informatica
CASE STUDY: Life Time Fitness struggled to integrate data from a variety of cloud and on-prem applications. In this case study, discover how Life Time Fitness used a data management platform to integrate data, keep data clean, and create personalized customer experiences for all members.
Posted: 12 Jul 2018 | Published: 31 Dec 2017

Informatica

Case Study: Honda Deploys Machine Learning with IBM Watson
sponsored by IBM
CASE STUDY: IDC estimates that unstructured data is growing by 40% per year. This IDC case study explores how Honda used machine learning and text analytics to respond faster to the unstructured data from customer feedback.
Posted: 11 Jul 2018 | Published: 31 May 2017

IBM

AI & Automation: Turning data into insights
sponsored by ComputerWeekly.com
EGUIDE: In this e-guide, read more about the trends that are shaping the demand for AI and how organizations including healthcare service providers and F1 racing teams are leveraging technology on their own terms.
Posted: 10 Jul 2018 | Published: 11 Jul 2018

ComputerWeekly.com

TiVo Takes Customer-Centric Programming to New Heights
sponsored by Confluent
CASE STUDY: As TiVo has grown as an entertainment services provider, it has experienced issues of data accessibility and application complexity. In this case study, discover how TiVo improved data access and their customer experience by using a data streaming platform for reduced deployment times, increased scalability and more.
Posted: 05 Jul 2018 | Published: 05 Jul 2018

Confluent

Enforce a Zero Trust Security Model in Today's Hostile Environment
sponsored by Akamai Technologies
WHITE PAPER: Companies are pursuing digital transformation to improve customer value, operate with greater efficiency & agility, & increase innovation. As companies leverage new workflows, security has not kept pace, & cybercriminals are becoming more sophisticated. This white paper describes a security paradigm for today's environment: zero trust.
Posted: 22 Jun 2018 | Published: 22 Jun 2018

Akamai Technologies

Buyer's Guide: How to Select a Document Capture Technology
sponsored by Ephesoft
RESOURCE: Digitization has customers wanting businesses to process, fulfill, and communicate in real-time. This resource provides 8 criteria to help technology buyers select a smart capture technology to help bridge this digital divide and provide real-time responses.
Posted: 20 Jun 2018 | Published: 20 Jun 2018

Ephesoft

CSEA Case Study
sponsored by Radware
CASE STUDY: In this case study, learn how CSEA was able to safeguard its digital assets and ensure 100% business continuity for its customers.
Posted: 18 Jun 2018 | Published: 31 Dec 2017

Radware

Use an Advanced Analytics Architecture to Expand your Data Warehouse
sponsored by Micro Focus
VIDEO: Data lakes can get overwhelming, especially when you are dealing with mass amounts of data. In this demo, dive into a customer analytics use case that utilizes a unified analytics engine to create manageable graphs and tables to seamlessly integrate your data.
Posted: 06 Jun 2018 | Premiered: 31 May 2018

Micro Focus

June ezine: Focus on video marketing
sponsored by MicroScope
EZINE: An issue highlighting video, Dell's desire to make life simple and the challenges of a multi-cloud world
Posted: 31 May 2018 | Published: 31 May 2018

MicroScope

Inbox or Mailbox, Swiss Post Now Delivers
sponsored by Axway
CASE STUDY: In this case study, learn how Swiss Post implemented a new file-transfer solution, and is realizing benefits including greater agility, process optimization, enhanced scalability, improved security and data integrity, and more.
Posted: 23 May 2018 | Published: 31 Dec 2017

Axway

Amplified Intelligence Transforms Operations From Reactive to Proactive and Predictive
sponsored by Axway
CASE STUDY: This case study details how Fannie Mae implemented operational intelligence to provide actionable insights to better serve their customers and their operations teams. Discover the results they received and how you could potentially leverage operational intelligence.
Posted: 22 May 2018 | Published: 31 Dec 2017

Axway

Creating a Positive Customer Experience with 15 Steps
sponsored by ConvergeOne
EGUIDE: Explore how Marathon Sports established a more customer-centric strategy, and learn about the role of a loyalty program and customer insights for improving customer experiences.
Posted: 09 May 2018 | Published: 09 May 2018

ConvergeOne

Hyper-Personalized Mobile Shopping
sponsored by Cognitive Scale
CASE STUDY: In this case study, discover how Under Armour uses AI automated processes, machine learning (ML) and natural language processing (NLP) to boost customer experiences by creating a personalized shopping profile for each customer on their mobile shopping app.
Posted: 08 May 2018 | Published: 08 May 2018

Cognitive Scale

Customer Feedback and Artificial Intelligence
sponsored by Luminoso
WHITE PAPER: In this resource to uncover how AI and NPL are improving customer interactions with trends like chatbots. Uncover 5 steps to implement AI – based analytics, misconceptions about the technologies and more.
Posted: 04 May 2018 | Published: 04 May 2018

Luminoso

Create and implement an all-purpose multichannel contact center
sponsored by ConvergeOne
EBOOK: Find out why it's hard to determine exactly how to integrate social channels with CRM and how your business model -- and finding where your customers hang out -- will show the way.
Posted: 03 May 2018 | Published: 03 May 2018

ConvergeOne

Using Analytics to Improve Customer Engagement
sponsored by SAS
RESEARCH CONTENT: This MIT Sloan Research Report details a statistical overview of the many competitive advantages organizations gain when prioritizing analytics for business insights. Learn about the challenges of using analytics, key trends and how to turn data into stronger customer engagement.
Posted: 19 Apr 2018 | Published: 31 Jan 2018

SAS

Critical Capabilities for the CRM Customer Engagement Center
sponsored by Zendesk
ANALYST REPORT: Learn more about the market research and guidelines needed to help application leaders understand and select suitable customer service software, with 4 use cases and 8 critical capabilities to consider.
Posted: 23 Mar 2018 | Published: 19 Dec 2017

Zendesk

Use Gamification and Workforce Optimization to Help Improve Your Customer Experience
sponsored by Verizon
VIDEO: Learn about the right tools to kindle employee excitement and the importance of attracting and retaining high quality talent with workforce optimization. Also uncover why you need to provide unique, personalized CX to gain new customers and keep the ones you have.
Posted: 22 Mar 2018 | Premiered: 05 Oct 2016

Verizon

Airbnb's Custom 360-View of the Customer
sponsored by Zendesk
CASE STUDY: Uncover how Airbnb's Global Customer Experience team aims to ensure a positive customer experience that begins on Airbnb's platform and extends the duration of a stay.
Posted: 14 Mar 2018 | Published: 14 Mar 2018

Zendesk

Consumer Packaged Goods Retailer Unifies Omnichannel Data with Self-Service Integration
sponsored by SnapLogic UK Ltd
CASE STUDY: Find out how a Consumer Packaged Goods Retailer deployed a self-service data integration platform so that marketers could get the most up-to-date omnichannel customer data to drive their decision-making.
Posted: 13 Mar 2018 | Published: 13 Mar 2018

SnapLogic UK Ltd

Computer Weekly – 20 February 2018: The enterprise opportunities for smart speakers
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly as voice-activated smart speakers grow in popularity, we examine how IT teams can use the technology in enterprise applications. Our latest buyer's guide looks at the latest developments in CRM. And UK tech sector leaders tell Parliament why they are so worried about Brexit. Read the issue now.
Posted: 16 Feb 2018 | Published: 16 Feb 2018

ComputerWeekly.com

MicroScope: Steering IT in the right direction
sponsored by MicroScope
EZINE: An issue looking at the timing of the ideal sales pitch and just what's happening with IoT and the channel.
Posted: 26 Jan 2018 | Published: 26 Jan 2018

MicroScope

A Winning Plan for Effective Business Transformation & Improved Customer Experience with Business Architecture
sponsored by Mega International
WHITE PAPER: Explore this research from the Aberdeen Group about how organizations are improving customer experiences during an age of cloud, mobile, big data, and IoT.
Posted: 09 Jan 2018 | Published: 31 Dec 2017

Mega International

Qlik Virtual Talkshow
sponsored by Qlik
VIDEO: Discover how organizations embrace big data and predictive analytics and swap out their technologies to support structured and unstructured data that comes from both on premises and the cloud.
Posted: 15 Dec 2017 | Premiered: 15 Dec 2017

Qlik

6 Tips for Building a Thriving Help Center
sponsored by Zendesk
WHITE PAPER: Uncover 6 tips for building a help center that thrives, and discover how you can meet the needs of your tech savvy customers.
Posted: 05 Dec 2017 | Published: 05 Dec 2017

Zendesk
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