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Customer Data Management Reports
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Building consumer confidence in data sharing and new technology
sponsored by Verizon
WHITE PAPER: Download this report for an in-depth look at how consumers of different nationalities and ages feel about sharing their personal data, as well as recommendations for how organizations should gather and use it.
Posted: 25 Jan 2021 | Published: 25 Jan 2021

Verizon

Citizen360 Use Case
sponsored by Ascention
PRODUCT OVERVIEW: Download this white paper to learn about Citizen360, a solution designed to help these organizations respond to Government Agencies and Service Providers quickly and effectively, and the top use cases it can support.
Posted: 22 Jan 2021 | Published: 22 Jan 2021

Ascention

Introducing Citizen360 by Ascention
sponsored by Ascention
PRODUCT OVERVIEW: Citizen360 is a data platform designed to help government services manage consumer data and experiences. It will be launched in Australia and New Zealand during the 2020/21 financial year with plans to go global in the following year. Learn more about it in this product overview.
Posted: 22 Jan 2021 | Published: 22 Jan 2021

Ascention

Demand Sensing: Improving Inventory & Customer Fulfillment Levels
sponsored by NexInfo
CASE STUDY: Demand sensing is key to improving inventory and customer fulfillment levels. Just ask one manufacturer, who recently worked with NexInfo to replace E2Open with Oracle Demantra, to improve their demand planning process. Learn about the company’s experience working with NexInfo and the importance of demand sensing in this case study.
Posted: 28 Dec 2020 | Published: 28 Dec 2020

NexInfo

Transform Customer Experience With A Responsive Data Management Platform
sponsored by Reltio
WHITE PAPER: Many organizations struggle to collect, organize and analyze customer data—especially if they’re using a legacy solution. In this white paper, learn about the benefits of using a cloud-native customer data platform—like Reltio’s Connected Customer 360—and how it can help you deliver a better CX. Save the guide now to get started.
Posted: 22 Dec 2020 | Published: 22 Dec 2020

Reltio

10 Questions to Ask Before Considering A Customer Data Platform
sponsored by Reltio
EBOOK: If you struggle with consolidating, organizing and distributing customer data, you’re not alone—many organizations do. That’s why using a customer data platform (CDP) is so helpful. Download this checklist to review 10 questions that you should consider before implementing a CDP.
Posted: 21 Dec 2020 | Published: 21 Dec 2020

Reltio

Connected Customers. Connected Journeys. Connected Data.
sponsored by Reltio
EBOOK: Read this eBook to learn how you can integrate data into every step of your customer experience strategy, and the benefits that offers.
Posted: 18 Dec 2020 | Published: 18 Dec 2020

Reltio

Moving Beyond Master Data Management to Connect Customer Data
sponsored by Reltio
EBOOK: Data silos make it very challenging to deliver the connected, personalized experience your customers not only want, but expect. Download this e-book to learn how to surmount these roadblocks, with a feasible, 6-step process to unify your customer data across your enterprise.
Posted: 17 Dec 2020 | Published: 17 Dec 2020

Reltio

Put Your Data to Work Externally to Create New Customer Value
sponsored by Domo Technologies
WHITE PAPER: A good way to maximize the value of your company’s customer data is to turn to an external solution for deeper, more professional analysis and insight. Check out these two case studies to learn what the ideal situation for this customer data use case would look like, as well as how two companies boosted customer success and satisfaction.
Posted: 11 Dec 2020 | Published: 11 Dec 2020

Domo Technologies

NWN Contact Center Offering
sponsored by NWN Corporation
VIDEO: Access this video to learn how your organization can leverage NWN’s Contact Center Solution to make intelligent and transformative decisions for your company.
Posted: 18 Nov 2020 | Premiered: 18 Nov 2020

NWN Corporation

Drive customer loyalty with connected digital workflows
sponsored by ServiceNow
WHITE PAPER: How confident are you that your service can deliver during uncertain times to keep your business going? In this brief, see how to evaluate your customer service, so you can identify and address broken processes and gaps.
Posted: 28 Aug 2020 | Published: 28 Aug 2020

ServiceNow

The CX Balancing Act: Personalization Meets Respect for Customer Privacy.
sponsored by Verizon
RESOURCE: Access this resource to see what it takes for customer to share their data and discover the top 3 CX experiences a company should deliver in exchange for personal information.
Posted: 28 Jul 2020 | Published: 08 Apr 2020

Verizon

The Workers’ Experience
sponsored by Dell Technologies and Intel
ANALYST REPORT: In the search to uncover the facts about worker experiences across a broad range of global regions and industries, a survey commissioned by Dell points the way to greater work effectiveness and organizational competitiveness. Access this analyst report to discover the 9 key findings of the study.
Posted: 27 Jul 2020 | Published: 27 Jul 2020

Dell Technologies and Intel

The Future of Enterprise Collaboration
sponsored by Intrado
WHITE PAPER: Access this white paper to read Rob Bellmar, Co-Present of Intrado Enterprise Collaboration speak about the biggest concerns around unified communications and discover how Intrado can help through 4 key dimensions.
Posted: 22 Jul 2020 | Published: 22 Jul 2020

Intrado

Intrado Guide: Creating Customer Personas
sponsored by Intrado
WHITE PAPER: While you may be familiar with customer segments, many are less familiar with customer personas. While a segment will list simple demographic information, personas are more in-depth pictures of clients: what their desires, needs, emotions and more are. Read on to learn how to cultivate and use customer personas.
Posted: 22 Jul 2020 | Published: 22 Jul 2020

Intrado

Winning the CX war: Crafting the perfect experience
sponsored by Verizon
WHITE PAPER: Access this research report to see how you can harness and analyze customer data to provide top-notch customer service.
Posted: 22 Jul 2020 | Published: 22 Jul 2020

Verizon

5 Things Better Connectivity Can Help You Achieve
sponsored by Verizon
RESOURCE: By 2025, the average connected person will interact with a connected device nearly 4,800 times per day—about once every 18 seconds. If your organization’s network is not amply prepared, you will be at risk of falling behind. Access this infographic for 5 business advantages of increasing connectivity and how they impact your bottom line.
Posted: 10 Jul 2020 | Published: 10 Jul 2020

Verizon

From SalesforceIQ to Freshsales: How CovalentCareers increased revenue by 100%
sponsored by Freshworks
CASE STUDY: Access this case study to learn 4 Freshsales features that eye care start up CovalentCareers is using to their advantage.
Posted: 30 Jun 2020 | Published: 30 Jun 2020

Freshworks

Build Secure & Compliant Apps You Can Trust on Heroku
sponsored by Salesforce
EBOOK: Download this 35-page eBook to see how you can use cloud application platform, Heroku, to build secure and compliant apps that you and your customers can trust.
Posted: 26 Jun 2020 | Published: 26 Jun 2020

Salesforce

4 Ways AI Can Help Build an Omnichannel Customer Experience
sponsored by Verizon
WHITE PAPER: A company with a quality online, and offline, presence is one that lets its customers interact with it no matter where the customer is. Rather than relying solely on humans, companies can deploy AI to help deliver a consistent and accurate experience across channels. Check out this white paper to learn more about omnichannel customer experience.
Posted: 25 Jun 2020 | Published: 18 Mar 2019

Verizon

What Are Successful CX Leaders Doing Differently?
sponsored by Verizon
WHITE PAPER: Customer experience has become the distinguishing factor for many businesses today, with some consumers valuing their experience even over product quality. But how can you continue to provide the best customer experience possible? Check out this white paper to discover how leaders in the field are using technology to offer exceptional experiences.
Posted: 25 Jun 2020 | Published: 16 Jan 2019

Verizon

How PIMCO is Scaling Their Human Capital with the Power of Digital
sponsored by Fractal
WHITE PAPER: For global investment management firms like PIMCO, terms like digital transformation mean using all the data and technology at your disposal to create a better experience for your customers. Check out this interview with PIMCO’s head of digital marketing to learn how they broke down data siloes and turned unused data into insight.
Posted: 25 Jun 2020 | Published: 24 Jun 2020

Fractal

Consumer data protection & privacy: Why it's a top priority
sponsored by Verizon
WHITE PAPER: For companies seeking valuable data, it is obvious special offers and personalization only go so far. First, you must demonstrate that you’re satisfying privacy concerns. Read on to learn how you can assuage these concerns and provide a superior customer experience—by using data to create insight, and providing your customers with peace of mind.
Posted: 25 Jun 2020 | Published: 28 Aug 2019

Verizon

2020 Global Customer Experience Benchmarking Report
sponsored by NTT
EBOOK: Access this ebook to learn how to remain relevant in a complex, changing environment by adhering to 6 CX recommendations and discover the 4 attributes that the top CX performers all possess.
Posted: 03 Jun 2020 | Published: 03 Jun 2020

NTT

Maximize Revenue Opportunity with Contact-Level Intent Data
sponsored by TechTarget
WEBCAST: Are you aligned to maximize customer revenue across marketing, sales, and customer success? Having the right data and insights will help. In this webinar, get expert tips how to use intent monitoring and the data collected to maximize opportunity capture across the entire revenue lifecycle, and deliver a seamless customer journey.
Posted: 01 Jun 2020 | Premiered: Jun 1, 2020

TechTarget
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