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Customer Data Management Reports
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5 Things Better Connectivity Can Help You Achieve
sponsored by Verizon
RESOURCE: By 2025, the average connected person will interact with a connected device nearly 4,800 times per day—about once every 18 seconds. If your organization’s network is not amply prepared, you will be at risk of falling behind. Access this infographic for 5 business advantages of increasing connectivity and how they impact your bottom line.
Posted: 10 Jul 2020 | Published: 10 Jul 2020

Verizon

From SalesforceIQ to Freshsales: How CovalentCareers increased revenue by 100%
sponsored by Freshworks
CASE STUDY: Access this case study to learn 4 Freshsales features that eye care start up CovalentCareers is using to their advantage.
Posted: 30 Jun 2020 | Published: 30 Jun 2020

Freshworks

Meeting the advanced challenges of modern CX
sponsored by Zendesk
WHITE PAPER: Access this white paper to learn the top 4 CX challenges to overcome and discover how Zendesk can meet these challenges head on while enabling companies to build a complete view of their customer experience, empower agents with quick, easy access to customer details, and meet the expectations of the modern customer.
Posted: 26 Jun 2020 | Published: 26 Jun 2020

Zendesk

Customer Service and the Future of Work
sponsored by ServiceNow
WHITE PAPER: This 2020 IDC Perspective explores the interplay of customer and employee experience as a core component of digital transformation. It offers insight into a holistic strategy for improving customer service and thus customer experience (CX), including consumer expectations, the role of automation, and human-machine collaboration.
Posted: 26 Jun 2020 | Published: 01 Jan 2020

ServiceNow

Build Secure & Compliant Apps You Can Trust on Heroku
sponsored by Salesforce
EBOOK: Download this 35-page eBook to see how you can use cloud application platform, Heroku, to build secure and compliant apps that you and your customers can trust.
Posted: 26 Jun 2020 | Published: 26 Jun 2020

Salesforce

The Power of Mobile Customer Engagement in Retail Services
sponsored by TATA Communications
WHITE PAPER: According to recent research, retailers who are actively embracing the use of mobile technology can stand to gain a significant advantage in the coming years. Learn about the benefits and potential ROI of a mobile customer engagement strategy in retail services, as well as how you can get started in this white paper.
Posted: 26 Jun 2020 | Published: 26 Jun 2020

TATA Communications

4 Ways AI Can Help Build an Omnichannel Customer Experience
sponsored by Verizon
WHITE PAPER: A company with a quality online, and offline, presence is one that lets its customers interact with it no matter where the customer is. Rather than relying solely on humans, companies can deploy AI to help deliver a consistent and accurate experience across channels. Check out this white paper to learn more about omnichannel customer experience.
Posted: 25 Jun 2020 | Published: 18 Mar 2019

Verizon

What Are Successful CX Leaders Doing Differently?
sponsored by Verizon
WHITE PAPER: Customer experience has become the distinguishing factor for many businesses today, with some consumers valuing their experience even over product quality. But how can you continue to provide the best customer experience possible? Check out this white paper to discover how leaders in the field are using technology to offer exceptional experiences.
Posted: 25 Jun 2020 | Published: 16 Jan 2019

Verizon

The Path to Experience-Driven Commerce.
sponsored by Adobe
WHITE PAPER: As companies like Uber, Airbnb, Birchbox, and more have shown the world, today’s consumers value one thing above all else: experience. But how can enterprises take this fact and use it to create business value? Check out this Adobe white paper to learn how to become a business that sells an experience as valuable as the product itself.
Posted: 25 Jun 2020 | Published: 25 Jun 2020

Adobe

B2C Commerce Suites, Q2 2020
sponsored by Adobe
WHITE PAPER: Access this white paper to learn about the 31-criterion evaluation of the 10 most significant B2C commerce suite providers and see how they compared.
Posted: 25 Jun 2020 | Published: 24 Jun 2020

Adobe

Customer 360 Platform Mobile Demo
sponsored by Salesforce
PRODUCT DEMO: In this brief Customer 360 Platform Mobile demo video, learn how you can give employees the ability to build mobile apps as needed that connect to your data sources.
Posted: 25 Jun 2020 | Premiered: 25 Jun 2020

Salesforce

Three Benefits of Delivering Unified Commerce
sponsored by Adobe
WHITE PAPER: Access this white paper to discover the 3 major benefits of delivering unified commerce.
Posted: 25 Jun 2020 | Published: 24 Jun 2020

Adobe

How PIMCO is Scaling Their Human Capital with the Power of Digital
sponsored by Fractal
WHITE PAPER: For global investment management firms like PIMCO, terms like digital transformation mean using all the data and technology at your disposal to create a better experience for your customers. Check out this interview with PIMCO’s head of digital marketing to learn how they broke down data siloes and turned unused data into insight.
Posted: 25 Jun 2020 | Published: 24 Jun 2020

Fractal

Supercharging customer service: Reimagining the operator experience at Grocery Outlet
sponsored by ServiceNow
CASE STUDY: Access this webinar recap to explore the benefits and ROI that large retailer, Grocery Outlet, has experienced since implementing ServiceNow’s Customer Service Management solution, including Proactive Service and Effortless Self-Service.
Posted: 25 Jun 2020 | Published: 25 Jun 2020

ServiceNow

CX Improvement: The Need to Put Consumer Data Protection and Privacy First
sponsored by Verizon
WHITE PAPER: For companies seeking valuable data, it is obvious special offers and personalization only go so far. First, you must demonstrate that you’re satisfying privacy concerns. Read on to learn how you can assuage these concerns and provide a superior customer experience—by using data to create insight, and providing your customers with peace of mind.
Posted: 25 Jun 2020 | Published: 28 Aug 2019

Verizon

Building the Data Foundation
sponsored by Adobe
WHITE PAPER: Data is the foundation for providing an intelligent customer experience, as evidenced by the fact that nearly 7 in 10 companies believe it’s important to create unified customer profiles across channels. But this goal is also an ambitious one, as just 1 in 10 can do so. Read on to learn how you can create better customer experiences through data.
Posted: 18 Jun 2020 | Published: 18 Jun 2020

Adobe

2020 Global Customer Experience Benchmarking Report
sponsored by NTT
EBOOK: Access this ebook to learn how to remain relevant in a complex, changing environment by adhering to 6 CX recommendations and discover the 4 attributes that the top CX performers all possess.
Posted: 03 Jun 2020 | Published: 03 Jun 2020

NTT

Maximize Revenue Opportunity with Contact-Level Intent Data
sponsored by TechTarget
WEBCAST: Are you aligned to maximize customer revenue across marketing, sales, and customer success? Having the right data and insights will help. In this webinar, get expert tips how to use intent monitoring and the data collected to maximize opportunity capture across the entire revenue lifecycle, and deliver a seamless customer journey.
Posted: 01 Jun 2020 | Premiered: Jun 1, 2020

TechTarget

The CallMiner Churn Index 2020
sponsored by CallMiner
RESEARCH CONTENT: Two years ago, CallMiner commissioned a survey to find out why US consumers leave providers. What they uncovered was a switching epidemic – with call centers playing a pivotal role in whether consumers stay loyal or decide to switch. This year, they decided to repeat the exercise to see what’s changed. Explore the results in this report.
Posted: 26 May 2020 | Published: 26 May 2020

CallMiner

How to use Customer-Level Data to Supercharge Customer Journeys
sponsored by Acoustic
WHITE PAPER: Download this eBook for tips on how to harness customer data and create a CX that will lead to brand loyalty.
Posted: 21 May 2020 | Published: 21 May 2020

Acoustic

Why the UK Energy Sector needs to give control to its customers
sponsored by Genesys
WHITE PAPER: Access this white paper to discover why disruption is a driving force of the utility landscape and learn 6 priorities for bringing digital to the forefront of your company’s business strategy.
Posted: 19 May 2020 | Published: 15 May 2020

Genesys

10 Hot-Button CX Topics to Evolve the Customer Engagement Strategy
sponsored by Genesys
WHITE PAPER: Siloes, differing objectives, and complex transactions are just a few of the things that detract from an easy, positive customer experience. So how are companies dealing with the changing challenges of providing customer experience? Check out the top 10 hot-button CX topics and learn how the industry is dealing with them.
Posted: 18 May 2020 | Published: 18 May 2020

Genesys

Your Go-To Guide for Web Personalization with Progress Sitefinity
sponsored by Progress Software Corporation Sitefinity
EBOOK: Download this e-book for a refresher of content personalization fundamentals and learn how Progress Sitefinity CMS and Sitefiniity Insight can help manage, organize, and deliver your content.
Posted: 15 May 2020 | Published: 15 May 2020


Why Service Assurance is Vital for a Quality 5G Customer Experience
sponsored by ServiceNow
WHITE PAPER: Access this white paper to read an interview between ServiceNow and Karl Whitelock, Research VP, Communications Service Provider Operations and Monetization at IDC address the top 7 concerns facing service assurance in a 5G world.
Posted: 15 May 2020 | Published: 15 May 2020

ServiceNow

IDC Vendor Spotlight: Enhancing the Customer Experience Through Data-Driven Assurance, AI, and Automation
sponsored by ServiceNow
WHITE PAPER: While many businesses have always emphasized improving the customer experience, this philosophy is now spreading to the B2B market as well. But if experience is king, how can you build it the right throne? Check out this IDC white paper and learn how building the right customer experience requires building the right platform—and more.
Posted: 14 May 2020 | Published: 01 Jan 2020

ServiceNow
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