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DEFINITION: General management and measurement of IT costs, operations, efficiency and effectiveness and its impact on the organization.
Business Management Reports
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Building a Self-Service Portal to Serve B2B Customers
sponsored by ServiceNow
CASE STUDY: In this case study, Automic Software, a business automation company, wanted to use service automation to create an engaging, responsive experience for its own customers. Read on to learn how they was able to achieve these goals and improve their customer service and saw increased productivity from their technical support team.
Posted: 19 Jan 2018 | Published: 19 Jan 2018

ServiceNow

Computer Weekly – 19 December 2017: Navigating through digital change
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, IT leaders share the lessons learned and discuss best practice in digital transformation. We find out how SAP is addressing customer concerns about its indirect licensing policies. And we assess whether SME IT suppliers are making headway in selling to government CIOs. Read the issue now.
Posted: 15 Dec 2017 | Published: 15 Dec 2017

ComputerWeekly.com

How Impact Estimation can Provide Hindsight in Advance
sponsored by Energized Work
WHITE PAPER: Investigate how Impact Estimation can help your business make key decisions about complex, ambitious and risky projects before you commit to them.
Posted: 15 Dec 2017 | Published: 14 Dec 2017

Energized Work

AI: Beyond the hype
sponsored by ComputerWeekly.com
EGUIDE: Artificial Intelligence is red hot. But what lies beyond the hype? Once it was big data, then cloud, now it is artificial intelligence, and that sub-set of it which is machine learning, that's generating more heat than light. Is there business value here?
Posted: 06 Nov 2017 | Published: 06 Nov 2017

ComputerWeekly.com

Computer Weekly – 17 October 2017: Microsoft CEO Satya Nadella on empathy and innovation
sponsored by ComputerWeekly.com
EBOOK: In this week's Computer Weekly, Microsoft CEO Satya Nadella explains why he has made empathy a key part of technology innovation. We examine the latest news in the ongoing debate over the tax status of IT contractors in the public sector. And we ask if an emphasis on creativity will help attract more young people to work in IT. Read the issue now.
Posted: 13 Oct 2017 | Published: 13 Oct 2017

ComputerWeekly.com

The Business Advantage of Cloud-Based Business Management Software
sponsored by Oracle NetSuite
WHITE PAPER: Explore the potential benefits of cloud-based business software – from data aggregation and democratized access to ease of implementation and cost savings. Plus, learn about Oracle's cloud-based NetSuite and how it performs in terms of business process automation and delivering memorable CX.
Posted: 13 Sep 2017 | Published: 13 Sep 2017

Oracle NetSuite

Surrey Satellite Technology Enhances Ground Operations With Real-Time Infrastructure Visibility
sponsored by Splunk Services UK Ltd
CASE STUDY: Surrey Satellite Technology (SSTL), the world's premier provider of satellites, needed to deploy a tool that would help safeguard the uptime of key services so engineers and researchers had secure access to the IT tools they needed. Find out how Splunk helped SSTL improve their security capabilities.
Posted: 28 Aug 2017 | Published: 28 Aug 2017

Splunk Services UK Ltd

Analytics as a Source of Business Innovation: A Research Report
sponsored by SAS
RESEARCH CONTENT: How many of your peers use analytics to beat out the competition? Inside this 7th annual MIT Sloan Management Review research report, learn about recent business innovation being achieved from analytics.
Posted: 09 Jun 2017 | Published: 09 Jun 2017

SAS

Computer Weekly:Global Ransomware Attack Could Be a Security Wake-Up Call
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we look at the global WannaCry ransomware attack that spread over 150 countries – will it be the wake-up call to take cyber security seriously? Also, find out how Moscow is leading the way in smart city digitisation. And our latest buyer's guide examines customer experience management.
Posted: 22 May 2017 | Published: 23 May 2017

ComputerWeekly.com

MSP Playbook: Maximizing Your Workflow
sponsored by Solarwinds MSP
WHITE PAPER: In this white paper, MSP market expert Karl Palachuck, demonstrates how your technicians should spend their day, why you need an all-call technician at all times, the importance of consistent real-time reporting, and more. Click into this playbook to maximize workflow in your MSP.
Posted: 12 May 2017 | Published: 12 May 2017

Solarwinds MSP

The gender pay gap
sponsored by ComputerWeekly.com
RESEARCH CONTENT: This survey of 1,000 UK workers by CV-Library found that the pay gap is still a concern for professionals working in the UK.
Posted: 26 Apr 2017 | Published: 26 Apr 2017

ComputerWeekly.com

Deloitte Tech Trends 2017
sponsored by ComputerWeekly.com
RESEARCH CONTENT: Deloitte's annual Tech Trends report identifies the critical developments that are likely to disrupt UK and global businesses in the next 18 to 24 months
Posted: 20 Apr 2017 | Published: 20 Apr 2017

ComputerWeekly.com

Cloud ERP: Emerging As A Replacement To On-Premise
sponsored by Sage Software
WHITE PAPER: Today, businesses of all sizes and industries are accessing core enterprise applications via the cloud. Since ERP is the most important suite of software applications for many businesses, it makes sense that this, too, is making the move to the cloud. Learn about the journey to cloud ERP, and what this shift spells for your business.
Posted: 07 Apr 2017 | Published: 07 Apr 2017

Sage Software

ERP Checklist: Compare Enterprise Business Management Technology
sponsored by Sage Software
WHITE PAPER: The right ERP business management software can give your finance team a holistic view of business — increasing productivity and helping accelerate compliance, integration and growth with better insight to costs and margin. Discover a checklist that will help you decide whether your ERP technology is best for your business.
Posted: 07 Apr 2017 | Published: 07 Apr 2017

Sage Software

7 Ways To Improve Inventory Management
sponsored by Sage Software
WHITE PAPER: For many businesses, inventory management is mission critical. Ensuring stock levels without tying up excessive capital might sound easy. But with a myriad of potential problems, it can be a major challenge. Discover 7 ways to improve your inventory management using business management technology.
Posted: 06 Apr 2017 | Published: 06 Apr 2017

Sage Software

2017 IT Priorities in the Nordics
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Benchmark your IT spending plans with our in-depth study of IT spending priorities in the Nordics.
Posted: 02 Mar 2017 | Published: 02 Mar 2017

ComputerWeekly.com

Powering Digital Transformation Through the Cloud-Ready Enterprise
sponsored by Riverbed Technology, Inc.
WHITE PAPER: Digital transformation strategies are being revised to account for the cloud's recently proven viability. Access this IDC report looks at the near-future of cloud enablement and how it is going to impact digital transformation strategies.
Posted: 23 Feb 2017 | Published: 30 Sep 2016

Riverbed Technology, Inc.

Empowering Digital Workplaces
sponsored by Ricoh - HarveyDavid
EBOOK: Due to the constant influx of new technologies, 38% of employees think that their futures lie in a new job that doesn't even exist yet. Access this report to learn how to leverage this mindset, adapt in rapidly changing times, and ease the incorporation of new technologies.
Posted: 20 Sep 2017 | Published: 20 Sep 2017

Ricoh - HarveyDavid

The IoT business model: Reduce inefficiencies, make money with IoT
sponsored by SearchCIO
EBOOK: The internet of things could revolutionize modern business models, but the quest to make money with IoT requires a major investment in IT resources.
Posted: 13 Sep 2017 | Published: 13 Sep 2017

SearchCIO

Companies tap streaming analytics tools for real-time business view
sponsored by SearchBusinessAnalytics
EBOOK: In this handbook, uncover how companies are looking to tap into real-time analytics to help speed up the business decision-making process.
Posted: 11 Sep 2017 | Published: 11 Sep 2017

SearchBusinessAnalytics

The Subscription Economy Index Research Report: Which Industries Thrive in the Subscription Economy?
sponsored by Zuora, Inc
RESEARCH CONTENT: In this Zuora Subscription Economy Index (SEI) research study, learn about how subscription-based business sales have grown, SEI vs. American GDP growth, market trends, top business growth leaders by model, and much more.
Posted: 29 Aug 2017 | Published: 01 Jun 2017

Zuora, Inc

MicroScope September Ezine
sponsored by MicroScope
EZINE: For many, the looming Brexit has stalled IT purchasing all together. But what can your organisation do to counteract this and navigate the complicated matter better than your peers? What does it mean for your employees? Take a look at this article of MicroScope for more information on Brexit's effect on the IT industry.
Posted: 25 Aug 2017 | Published: 25 Aug 2017

MicroScope

Planning for an IoT Enabled Future
sponsored by ServiceMax by GE Digital
EGUIDE: Click into this guide to learn how IoT is shaking up both service management and field services to varying degrees, and learn how you can prepare your digital transformation strategy for an IoT connected future.
Posted: 27 Jun 2017 | Published: 22 Jun 2017

ServiceMax by GE Digital

Artificial intelligence creeps into business applications
sponsored by SearchDataManagement
EZINE: Uncover how artificial intelligence apps and explore how AI, ironically, makes human resources more human. Plus, learn about the many options available to mine valuable customer insights from big data, how chatbots are sales and customer service, and more.
Posted: 05 Apr 2017 | Published: 05 Apr 2017

SearchDataManagement

Digital Turning Point: Turning Reluctant Channel Partners into Agents of Change
sponsored by MicroScope
EZINE: Digital transformation is more than a marketing pitch, it's a step forward into the next generation of channel partnership. Access this channel analysis e-zine to learn how to turn your reluctant channel partners into agents of change.
Posted: 04 Apr 2017 | Published: 31 Mar 2017

MicroScope
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