Business of Information Technology  >   Business Processes  >   Customer Service  >   Customer Satisfaction  >  

Customer Loyalty

RSS Feed   
ALSO CALLED: Customer Loyalty Programs
DEFINITION: The degree to which customers are predisposed to stay with one company and resist competitive offers.
Customer Loyalty Reports
1 - 25 of 300 Matches Previous Page  |  Next Page
Build Competitive Advantage Through Customer Engagement and AI
sponsored by LogMeIn, Inc.
ANALYST REPORT: Download this Forrester report to uncover recommendations that companies can consider to help meet customer expectations to garner their satisfaction, which drives engagement, conversion, loyalty, and ultimately revenue.
Posted: 20 Jun 2019 | Published: 20 Jun 2019

LogMeIn, Inc.

Retail's Formula for Success in 2019
sponsored by Lucidworks
WHITE PAPER: To remain competitive, retailers will require renewed focus on technologies and disciplines that will have the greatest impact on customer satisfaction, operational efficiency and ROI. Read this white paper to learn about 3 key areas that evidence shows are critical to future retailer success.
Posted: 20 Jun 2019 | Published: 31 Dec 2018

Lucidworks

Executive Guide for Marketing: 3 Models for Digital Transformation
sponsored by Bynder
WHITE PAPER: With this digital transformation guide for marketing professionals, learn how to leverage the powers of modern technology to achieve digital business transformation and discover how to fulfill your digital transformation goals by selecting 1 of 3 successful transformation models.
Posted: 18 Jun 2019 | Published: 18 Jun 2019

Bynder

Watch, Listen, Learn: Winning in the Age of the Informed Buyer
sponsored by TechTarget
RESEARCH CONTENT: In this infographic, explore how new 3rd party sources of behavioral insight are putting marketing teams in a better position to help grow sales productivity.
Posted: 13 Jun 2019 | Published: 13 Jun 2019

TechTarget

The New Economy: Mind the Gap
sponsored by SAP
WHITE PAPER: According to SAP's Capital Markets Day 2019 report, 80% of CEOs believe their company offers a superior experience, but only 8% percent of customers agree. Read this article to learn how to bridge the gap between customer expectations and customer experience—fusing your brand with deep, long-lasting customer connections.
Posted: 05 Jun 2019 | Published: 31 Dec 2018

SAP

Surviving the Amazon Effect: Differentiating and Optimizing to Thrive in the Age of Amazon
sponsored by NetSuite
WHITE PAPER: In this white paper, explore how manufacturers and wholesale distributors are rising to the meet the expectations of the 21st century consumer. Discover how businesses can thrive in this competitive climate through differentiation and optimization, and learn how to survive and thrive in the age of Amazon.
Posted: 05 Jun 2019 | Published: 30 Jun 2018

NetSuite

The Ultimate Guide to Workflow Automations Across Marketing Apps
sponsored by Workato
EBOOK: In this e-book, learn how marketers can improve their customer engagement and customer experience strategy with Workato. Discover Workato product features and benefits, and explore how Workato can help your organization achieve marketing workflow automation, stay on top of key customer touchpoints, and more.
Posted: 24 May 2019 | Published: 24 May 2019

Workato

The Future of the Contact Center
sponsored by Avaya
RESEARCH CONTENT: In this Gartner research report, discover what to expect from the future contact center. Learn how AI can help revolutionize your engagement and interactions, and explore the technological changes paving the way for the contact center of the future, including cloud technology, chatbots, and more.
Posted: 24 May 2019 | Published: 25 Apr 2019

Avaya

How to Solve the Top 10 Customer Master Data Challenges in SAP
sponsored by Winshuttle
EBOOK: In this e-book, explore the 10 most common master data challenges. Review practical tips on improving your data quality and workflows, and learn how a smart automation platform from Winshuttle can help your organization improve compliance, automate data postings in SAP, and more.
Posted: 22 May 2019 | Published: 20 May 2019

Winshuttle

North Face Improves Online Customer Care with Bold360
sponsored by LogMeIn, Inc.
CASE STUDY: In this case study, explore how The North Face improved their online customer care with a live chat and email management tool from Bold 360. Review Bold360 product features and benefits, and decide if Bold360 is right for your organization.
Posted: 21 May 2019 | Published: 31 Dec 2018

LogMeIn, Inc.

How to Choose the Right Customer Service Software for Your Business
sponsored by LogMeIn, Inc.
RESEARCH CONTENT: In this report from Forrester, discover the best methodology for selecting a customer service platform. Learn what to look for in your next CRM suite, and explore top tips for evaluating specialty customer service vendors.
Posted: 21 May 2019 | Published: 03 Jul 2018

LogMeIn, Inc.

A 3-Step Approach for Shifting Your Contact Center into High Gear
sponsored by NICE Systems, Ltd
EBOOK: In this e-book, discover 3 steps proven to elevate your contact center strategy. Learn why traditional methods are no longer sufficient in maintaining the efficiency of your contact center, and explore how predictive behavioral routing can help your organization justify investments in more progressive technology, including AI and analytics.
Posted: 21 May 2019 | Published: 21 May 2019

NICE Systems, Ltd

5 Things to Consider Before You Invest in Predictive Behavioral Routing
sponsored by NICE Systems, Ltd
EBOOK: In this e-book, explore the benefits of predictive behavioral routing for the contact center. Review 5 questions to ask your potential predictive behavioral routing provider, and learn about the key technological features of a successful predictive behavior routing software.
Posted: 21 May 2019 | Published: 21 May 2019

NICE Systems, Ltd

The Customer Experience Role in Best-Run Midsize Companies: Embedding Intelligence to Drive CX
sponsored by SAP
RESEARCH CONTENT: In this research report, discover how an improved CX can help midmarket companies transform into intelligent enterprises. Explore why the best-run midmarket companies prioritize customer experiences, and explore how CX can drive your organization's digital transformation.
Posted: 20 May 2019 | Published: 20 May 2019

SAP

Empower the Digital Workplace with Enterprise Chatbots
sponsored by BMC
WHITE PAPER: In this white paper, learn how enterprise chatbots can be used to meet changing employee expectations. Discover the benefits of chatbot technology, and explore how chatbots can help your organization increase business agility and improve cost savings.
Posted: 17 May 2019 | Published: 17 May 2019

BMC

Slow Data Kills Business: Improve CX with the Right Data Management System
sponsored by InterSystems
EBOOK: In this e-book, discover how data can help enhance your customer experience and drive business value. Explore the power of modern data management platforms, and learn how to deliver successful customer experiences with data-driven insights.
Posted: 15 May 2019 | Published: 15 May 2019

InterSystems

Outsmarting Contact Centre Fraudsters with Supercharged Voice Biometrics
sponsored by NICE Systems, Ltd
WHITE PAPER: Inside, learn how to protect your contact center from fraud. Explore the value of machine learning in the contact center, and discover the exponential efficiencies of voice biometrics in fraud prevention.
Posted: 14 May 2019 | Published: 30 Nov 2018

NICE Systems, Ltd

Contact Center Compliance Survey
sponsored by NICE Systems, Ltd
RESEARCH CONTENT: In this research survey, discover the challenges and priorities of 300 IT and compliance professionals from the US and UK. Review why 99% of all respondents admit their organization could improve their compliance tools and software, and explore how to implement better processes and improve privacy within your organization.
Posted: 14 May 2019 | Published: 14 May 2019

NICE Systems, Ltd

5 Innovative Trends in E-Commerce
sponsored by Cloudinary
EBOOK: How can you improve your e-commerce strategy? In this e-book, discover the 5 innovative trends shaping e-commerce, and explore e-commerce best practices.
Posted: 14 May 2019 | Published: 14 May 2019

Cloudinary

4 Ways to Win Over Any Customer
sponsored by NICE Systems, Ltd
WHITE PAPER: In this white paper, discover 4 primary personality styles customer service agents can expect to interact with on a daily basis. Learn how meet each of their personality needs, and explore how predicative behavioral routing can help your customer service team deliver better, faster customer experiences.
Posted: 13 May 2019 | Published: 13 May 2019

NICE Systems, Ltd

Enhance Omnichannel Customer Experience with a Single, Trusted View of Data
sponsored by Informatica
RESEARCH CONTENT: In this white paper, explore how MDM can help enhance customer experiences across your entire organization, and discover why companies using MDM have an 80% higher omnichannel satisfaction rating than those who don't.
Posted: 10 May 2019 | Published: 31 Dec 2018

Informatica

Scaling Identity Management to Ensure Customer Loyalty Program Success
sponsored by Akamai Technologies
CASE STUDY: In this white paper, find 4 real-world case studies, where leading enterprises across the globe are deploying Akamai Identity Cloud to grow and transform their customer loyalty programs and other membership initiatives.
Posted: 08 May 2019 | Published: 08 May 2019

Akamai Technologies

The Anatomy of a Preference Center
sponsored by Akamai Technologies
WHITE PAPER: What is enterprise preference management (EPM), and how can it help deliver better customer experiences? In this white paper, learn how an EPM platform can help give consumers control of their customer engagement and experiences, and explore how preference management can help solve the longstanding privacy-personalization paradox.
Posted: 08 May 2019 | Published: 20 Dec 2018

Akamai Technologies

Becoming a Best-Run Midsize Company: How Growing Companies Benefit from Intelligent Capabilities
sponsored by SAP
WHITE PAPER: As companies continue to adapt to the digital economy, they are looking for more efficient ways to drive revenue, empower employees, and respond to customer needs. In this research report, explore key findings from IDC's survey which aimed to identify key factors associated with business success and becoming a digitally engaged organization.
Posted: 02 May 2019 | Published: 31 Jan 2019

SAP

The New Reality for Customer Engagement
sponsored by Appian
WEBCAST: If your customer engagement center is perceived internally as a point of cost and not profit, then it's time for a change, and that doesn't mean just chat bots. Watch this webinar presented by Forrester for a discussion on overcoming the omnichannel customer service challenge by making use of an intelligence contact center platform.
Posted: 01 May 2019 | Premiered: Dec 31, 2018

Appian
1 - 25 of 300 Matches Previous Page    1 2 3 4    Next Page

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2019, TechTarget | Read our Privacy Statement