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User Experience

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ALSO CALLED: Customer Experience, UX, Web User Experience
DEFINITION: The overall experience and satisfaction a user has when using a product or system.
User Experience Reports
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Profiling ABM Success: New Research for Benchmarking and Roadmapping Your Own ABM Journey
sponsored by TechTarget
RESEARCH CONTENT: As account-based marketing (ABM) evolves, so too do the ways leading organizations implement it. In this research report, learn about successful B2B ABM practitioner experiences, successes, and struggles. Glean insight into ABM strategies, and explore the profile of a successful ABM program.
Posted: 18 Apr 2019 | Published: 18 Apr 2019

TechTarget

Increase Operational Efficiency with Intelligent Store Support
sponsored by IBM
WHITE PAPER: View this white paper to learn how a wall-to-wall customer support software from IBM can help your organization survive and thrive in the digital era. Discover the advantages of a customer-centric maintenance and support platform, and explore your software options with IBM Retail Technology Support Solutions.
Posted: 12 Apr 2019 | Published: 31 Dec 2018

IBM

Create a Team of CX Heroes: How to Change the Fabric of Your Company's Culture
sponsored by Concentrix
EBOOK: With this e-book, learn how to create a customer-first culture in the workplace, and uncover a 7-point methodology for making CX and VOC feedback an embedded part of your company's DNA.
Posted: 11 Apr 2019 | Published: 11 Apr 2019

Concentrix

Microsoft Dynamics 365: A Map to Your Customers' Sales Expectations
sponsored by Microsoft
RESOURCE: Download this infographic to explore how Microsoft Dynamics 365 for Sales can help sales teams navigate common challenges and deliver unique experiences to their customers.
Posted: 04 Apr 2019 | Published: 04 Apr 2019

Microsoft

Improve the Customer Experience with Speech Analytics
sponsored by CallMiner
WHITE PAPER: Download this white paper to explore how interaction analytics work, and review how speech and interaction analytics can help your organization improve customer satisfaction, increase productivity, and create stronger customer support teams.
Posted: 28 Mar 2019 | Published: 31 Dec 2018

CallMiner

Customer Experience Trends 2019
sponsored by Zendesk
EGUIDE: How can you make sure your customer support team is keeping up with the top technological trends in the industry? In this how-to guide, uncover current leading customer support technology trends, and explore the steps you need to take in order to implement them successfully.
Posted: 27 Mar 2019 | Published: 27 Mar 2019

Zendesk

Miami Heat Delivers Real-time Personalized Digital Experiences with a Headless CMS
sponsored by Contentstack
CASE STUDY: The Miami HEAT may by NBA champions, but their CMS certainly wasn't a winner. To see how Contentshack helped these 3-time NBA champions captivate audiences both on and off the court, read the full case study below.
Posted: 26 Mar 2019 | Published: 26 Mar 2019

Contentstack

How Established Companies Win with Digital Transformation
sponsored by Zendesk
EGUIDE: In this guide, explore how enterprise companies the early stages of their digital transformation can better understand the next steps of their digital transformation journey, and uncover what separates customer experience leaders from the rest of the pack.
Posted: 25 Mar 2019 | Published: 25 Mar 2019

Zendesk

Deliveroo : A Zendesk Success Story
sponsored by Zendesk
CASE STUDY: In this video, explore how food delivery service, Deliveroo, uses Zendesk Support to maintain operational efficiency, improve CX, and deliver positive employee experiences.
Posted: 25 Mar 2019 | Published: 25 Mar 2019

Zendesk

Hot Vendors in Dynamic Experience Management
sponsored by Contentstack
WHITE PAPER: In this white paper, discover how businesses can improve their online customer experience through the use of dynamic experience management (DXM), and explore how to leverage intelligent technologies to better understand buyer behavior, and build successful CX strategies online.
Posted: 21 Mar 2019 | Published: 18 Jun 2018

Contentstack

The Total Economic Impact of Algolia
sponsored by Algolia
RESEARCH CONTENT: Download this Total Economic Impact research report from Forrester to uncover the benefits, costs, and risks associated with deploying Algolia's search and discovery tools, and examine how 4 organizations were able to improve customers' search experience.
Posted: 21 Mar 2019 | Published: 31 Jan 2019

Algolia

Salt River Project leverages KNOA to Help Identify Ways to Best Improve User Experience
sponsored by Knoa Software
VIDEO: In this video, explore how energy provider, Salt River Project (SRP), optimized their SAP user experience with user experience management (UEM) software from Knoa.
Posted: 20 Mar 2019 | Premiered: 27 Jun 2018

Knoa Software

Using Site Search for Accessible Learning: Case Study
sponsored by Algolia
CASE STUDY: In this case study, uncover how online learning platform, Coursera, broke free from search restraints and elevated their search UX with Algolia search software.
Posted: 20 Mar 2019 | Published: 20 Mar 2019

Algolia

Using intelligent search for CX optimization: Case Study
sponsored by Algolia
CASE STUDY: In this case study, explore how Algolia redesigned WW's user experience through a comprehensive analysis of WW's programs, platforms, and technologies to deliver a personalized CX through search technology.
Posted: 20 Mar 2019 | Published: 20 Mar 2019

Algolia

Using Analytics to Speed Time to Implementation
sponsored by Knoa Software
RESOURCE: In this news article from SAP, explore how Salt River Project (SRP), an Arizona based water and power provider, is addressing their SAP S/4HANA user experience challenges with User Experience Management (UEM) software from Knoa.
Posted: 20 Mar 2019 | Published: 12 Sep 2018

Knoa Software

How Did a Phoenix Power Utility Boost User Experience and Adoption of Its Enterprise Applications?
sponsored by Knoa Software
CASE STUDY: In this case study, explore how the SAP User Experience Management (UEM) application by Knoa helped an Arizona-based water and electricity provider gain full visibility into their user behavior, and improve employee experiences with its SAP applications.
Posted: 19 Mar 2019 | Published: 31 Dec 2017

Knoa Software

How to be a Great Marketer with AI
sponsored by Contentstack
NEWSLETTER: In this newsletter from Contentstack, learn how to unleash the power of your marketing teams with AI tools. Discover how to create and deliver new digital experiences, and grow your business with smart technology including analytics, personalization, and more.
Posted: 19 Mar 2019 | Published: 19 Mar 2019

Contentstack

Digitally Transform Customer Service Management
sponsored by ServiceNow
EBOOK: Choosing the right customer service platform can be complex, which is why ServiceNow looped together 5 best practices to help you make the right decision. Download this e-book to uncover expert tips and discover why self-service, automation, and multi-channel support are essential for your next customer service platform.
Posted: 14 Mar 2019 | Published: 31 Dec 2018

ServiceNow

Artificial Intelligence & Intelligent Technologies: 3 Strategies for Driving Customer Service Innovation
sponsored by ServiceNow
WHITE PAPER: In this white paper, discover how intelligent technologies and AI are transforming the world of customer service, and explore 3 strategic uses of intelligent technologies proven to drive customer service innovation.
Posted: 14 Mar 2019 | Published: 31 Dec 2018

ServiceNow

Investigating the Customer Support Persona: A Survey of Customer Support Professionals
sponsored by Squelch
RESEARCH CONTENT: Forward-thinking companies know that a great customer experience relies on the effectiveness and efficiency of their customer support teams. In this research report from Dimensional Research, get a better understanding of the people and systems driving your customer experiences, and learn how to put that information to use.
Posted: 12 Mar 2019 | Published: 31 Mar 2018

Squelch

State of Sales: Insights and Trends from over 2,900 Sales Professionals Worldwide
sponsored by Salesforce
RESEARCH CONTENT: Technology is pushing customer expectations to all-time highs, and sales organizations into uncharted territory. With this research report, discover how 2,900+ sales professionals and leaders are coping with changes to their industry, and learn how AI and data-driven insights are helping sales teams meet customer expectations around the globe.
Posted: 12 Mar 2019 | Published: 12 Mar 2019

Salesforce

State of Marketing: Insights and Trends from over 4,100 Marketing Leaders Worldwide
sponsored by Salesforce
RESEARCH CONTENT: The world of marketing is undergoing a revolution. In this report, discover what over 4,100 marketing leaders have to say about this marketing transformation, and uncover how marketers are evolving their traditional tactics to keep up with changing customer demands.
Posted: 12 Mar 2019 | Published: 12 Mar 2019

Salesforce

MSPs Provide Answers to Contact Center Needs
sponsored by ShoreGroup
RESOURCE: Businesses are realizing that the key to success lies in the effectiveness of their customer service strategy. In this article, discover how MSPs are using their experience and expertise to align contact centers with their customer's needs, and unlock the 3 criteria needed to deliver contact center success.
Posted: 11 Mar 2019 | Published: 01 Feb 2019

ShoreGroup

Virgin Trains Streamlines Processes with ServiceNow to Transform the Rider Experience
sponsored by ServiceNow
CASE STUDY: Virgin Trains was looking to transform their rail experience by delivering a consistently positive customer experience. In this case study, discover how Virgin Trains successfully transformed their customer experience with ServiceNow, and decide if a customer service platform from ServiceNow is right for you.
Posted: 11 Mar 2019 | Published: 11 Mar 2019

ServiceNow

5 Enterprises Increasing Customer Satisfaction by Solving Issues Faster
sponsored by ServiceNow
EBOOK: With customer service costs increasing and customer satisfaction on the decline, organizations need to reconsider the efficiency of their CRM. With this e-book, discover the benefits of transitioning to a customer service management platform, and explore your software options with technology from ServiceNow.
Posted: 08 Mar 2019 | Published: 31 Dec 2018

ServiceNow
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