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User Experience

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ALSO CALLED: Customer Experience, UX, Web User Experience
DEFINITION: The overall experience and satisfaction a user has when using a product or system.
User Experience Reports
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Improving Online Customer Experience with Identity Management
sponsored by Okta
VIDEO: Does the adoption of identity and access management (IAM) affect organizations and users differently? In this video, join 2 distinguished security experts as they overview the affect that IAM can – and will – have on users across digital interactions.
Posted: 18 Sep 2020 | Premiered: 18 Sep 2020

Okta

The New Business Imperative
sponsored by F5 Networks
WHITE PAPER: In a business environment where customer behavior is changing, digital transformation is accelerating, the threat of fraud is proliferating and challengers are gaining ground, organizations must change their approach to succeed. Read on to learn more about balancing user functionality and cost-effectiveness.
Posted: 17 Sep 2020 | Published: 17 Sep 2020

F5 Networks

The Rise of the Video-Enabled Digital Workplace
sponsored by VBrick
ANALYST REPORT: Video technologies are taking their turn in the corporate spotlight. Adoption of business video solutions surged during the first half of 2020 as COVID-19 quarantines spurred a new class of work-from-home employees, and it shows no signs of slowing down. Check out this report for an in-depth look at the present and future of business video.
Posted: 08 Sep 2020 | Published: 08 Sep 2020

VBrick

Riot Games Optimizes Player Experience and Engineering Workflows with Centralized Observability Data From New Relic
sponsored by New Relic
CASE STUDY: Check out this case study to learn how Riot Games has introduced observability into their service with a new platform from New Relic, and find how they were able to reduce downtime in a time when people have considerably more time for gaming.
Posted: 08 Sep 2020 | Published: 08 Sep 2020

New Relic

Mastering Retention
sponsored by Amplitude, Inc.
EBOOK: If your team cares about growth, it cares about user retention. Download and save this 156-page playbook to learn about concrete and reliable long-term solutions to improve user retention.
Posted: 09 Jun 2020 | Published: 09 Jun 2020

TOPICS:  User Experience
Amplitude, Inc.

Identity Proofing
sponsored by Entrust, Inc.
PRODUCT OVERVIEW: Today’s customers and end users demand fast, secure digital interactions from the organizations they do business with. This white paper highlights the key features and capabilities of Entrust Datacard’s ID Proofing offering, designed to provide fast, accurate and fully digital identity proofing. Read on to learn more.
Posted: 29 Apr 2020 | Published: 29 Apr 2020

Entrust, Inc.

Identity Proofing to Accelerate Customer Acquisition and Onboarding
sponsored by Entrust, Inc.
PRODUCT OVERVIEW: As the mobile banking industry grows more competitive, each new application user (or non-user) plays a critical role in the bank’s success. This solution brief takes a closer look at the key features and capabilities of Entrust Datacard’s Identity proofing solution, designed to improve security and customer experience.
Posted: 29 Apr 2020 | Published: 29 Apr 2020

Entrust, Inc.

Together Citrix and Ivanti Just Make Sense
sponsored by Ivanti ANZ
CASE STUDY: In this case study, a design practice was looking to reinvent the way they delivered workspaces to their designers. The solution was a virtualization platform that could increase user density without compromising the user experience. Learn about the other benefits of virtualization. Read the full case study here.
Posted: 17 Apr 2020 | Published: 14 Apr 2020

TOPICS:  User Experience
Ivanti ANZ

Splunk IT Operations Predictions 2020
sponsored by Splunk
WHITE PAPER: Read through some of Splunk’s 2020 IT operations predictions – including increased AR/VR utilization, a renewed emphasis on UX design, AI integration, and more.
Posted: 10 Dec 2019 | Published: 10 Dec 2019

Splunk

Profiling ABM Success: New Research for Benchmarking and Roadmapping Your Own ABM Journey
sponsored by TechTarget
RESEARCH CONTENT: As account-based marketing (ABM) evolves, so too do the ways leading organizations implement it. In this research report, learn about successful B2B ABM practitioner experiences, successes, and struggles. Glean insight into ABM strategies, and explore the profile of a successful ABM program.
Posted: 18 Apr 2019 | Published: 18 Apr 2019

TechTarget

Improve the Customer Experience with Speech Analytics
sponsored by CallMiner
WHITE PAPER: Download this white paper to explore how interaction analytics work, and review how speech and interaction analytics can help your organization improve customer satisfaction, increase productivity, and create stronger customer support teams.
Posted: 28 Mar 2019 | Published: 31 Dec 2018

CallMiner

How to be a Great Marketer with AI
sponsored by Contentstack
NEWSLETTER: In this newsletter from Contentstack, learn how to unleash the power of your marketing teams with AI tools. Discover how to create and deliver new digital experiences, and grow your business with smart technology including analytics, personalization, and more.
Posted: 19 Mar 2019 | Published: 19 Mar 2019

Contentstack

The Road to Transforming the Customer Service Experience
sponsored by ServiceNow
WHITE PAPER: According to Forrester, 63% of consumers will stop doing business with a brand due to poor customer service. In this white paper, learn how to prevent customer dissatisfaction, and uncover the essential features of a competitive customer service strategy.
Posted: 20 Feb 2019 | Published: 20 Feb 2019

ServiceNow

4 Transformative Best Practices for Future-Ready Customer Service Experiences
sponsored by ServiceNow
ANALYST REPORT: In this analyst report from Aberdeen, discover what the best-in-class customer service organizations are doing to stay ahead. Download now to learn more about the top challenges impacting successful CX, and uncover the 4 transformational techniques to take your customer service to the next level.
Posted: 24 Jan 2019 | Published: 30 Nov 2018

ServiceNow

CIO Stories of Driving Digital Transformation in Today's World
sponsored by ServiceNow
EBOOK: How do CIOs achieve digital transformation? Read this white paper to learn how your organization can unlock its digital potential by gleaning expert insight from leading C-suite executives.
Posted: 22 Oct 2018 | Published: 31 Dec 2018

ServiceNow

The New Focus on Employee UX
sponsored by Citrix
ESSENTIAL GUIDE: In this E-Guide, learn why workspace-leader Citrix has leveled their sights on maximizing user experience and employee productivity – including a look into the Citrix Synergy summit that got this ball rolling.
Posted: 29 May 2019 | Published: 29 May 2019

Citrix

HR Makes Major Strides Toward Improving Employee Engagement
sponsored by SearchDataManagement
EZINE: Boosting your employee engagement just got easier. In this e-zine, discover 3 avenues your organization can take to enhance employee engagement. Unlock the fundamentals of a killer employee experience strategy, and explore how to boost your business through the use of employee engagement tools.
Posted: 13 May 2019 | Published: 13 May 2019

SearchDataManagement

The Challenge of Unified Workspaces
sponsored by Dell and Intel
EGUIDE: In this expert-guide, learn the 4 top challenges facing end-user computing today, from application updates to security. Then, explore how your IT department can address the issue of unified workspaces head-on.
Posted: 13 Feb 2018 | Published: 07 Feb 2018

Dell and Intel

Enterprise Mobility Management: Top considerations and challenges
sponsored by Microsoft
EGUIDE: Download this expert e-guide to take a look at the top 5 considerations for implementing an EMM strategy, and learn how to overcome challenges such as managing too many devices, BYOD, and lack of policies.
Posted: 27 Oct 2017 | Published: 23 Oct 2017

Microsoft

Make the Most of Windows 10: How User Training Can Help
sponsored by Citrix
EGUIDE: Download this e-guide to find out how proper training can help make the most of your Windows 10 deployment.
Posted: 25 Oct 2017 | Published: 20 Oct 2017

Citrix

Virtual, mobile healthcare apps: The challenges, what makes a successful mobile app
sponsored by Blue Cedar
EGUIDE: Download this e-guide to discover the challenges facing mobile in healthcare and what a mobile application needs to truly be successful and stand out in the healthcare space.
Posted: 13 Jul 2017 | Published: 11 Jul 2017

Blue Cedar

Migrating from Salesforce Classic to Salesforce Lightning Experience
sponsored by Salesforce.com
EGUIDE: In this expert e-guide, we explore tactics for migrating to Salesforce Lightning. Learn how to anticipate critical factors that could impact your migration, including your previous Salesforce usage and compatibility with your existing apps.
Posted: 20 Jun 2017 | Published: 15 Jun 2017

Salesforce.com

4 Mountains Every Digital Business Is Climbing
sponsored by Equinix
RESOURCE: Every organization is facing the same four challenges when it comes to digital transformation. Access this infographic to find out how to overcome these business challenges with an interconnection-first approach.
Posted: 19 Jun 2017 | Published: 28 Apr 2017

Equinix

The Layers and Capabilities of a VDI Monitoring Platform and What to Expect from VDI Monitoring Tools
sponsored by Nerdio
EGUIDE: Choosing a monitoring platform for your virtual desktops can be a complex process. Find out what to expect from VDI monitoring tools and when to use them. Also, discover a breakdown of a common eight-layer model that addresses the major functional areas admins must monitor and manage.
Posted: 11 May 2017 | Published: 08 May 2017

Nerdio

Microsoft Dynamics CRM: A Look at New Features and Uses
sponsored by Microsoft
EGUIDE: This e-guide explores 3 of the most prevalent features Microsoft Dynamics CRM has rolled out and how they will affect industries that rely on these technologies. We'll also use the healthcare industry as an example of how one feature, document generation, ties into CRM and what that means for healthcare professionals.
Posted: 26 Jan 2017 | Published: 24 Jan 2017

Microsoft
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