All resources sponsored by:

Genesys

1 - 25 of 42 Matches
Genesys Webinar Thank You Page
sponsored by Genesys
WEBCAST:Access this webcast to learn about 3 solutions built on the Genesys Cloud that can provide your organization with what it needs to revolutionize the customer experience, from radical simplicity and massive scale, to an emphasis on security.
Posted: 24 Sep 2020 | Premiered: Sep 24, 2020
Get This Now


10 considerations for moving your contact center to the cloud
sponsored by Genesys
WHITE PAPER:The maturity of cloud platforms inspires new confidence in moving mission critical systems—like your contact center—to the cloud. Read this eBook to review 10 key considerations for selecting a cloud contact center partner and tips for a successful migration.
Posted: 16 Sep 2020 | Published: 16 Sep 2020
Get This Now


Re-energizing the customer conversation
sponsored by Genesys
EBOOK:Genesys recently held their 2020 Utility Week Customer Summit, which gave telco executives an opportunity to share their insights on surviving in today’s competitive environment. Explore some of the key takeaways in this eBook.
Posted: 15 Sep 2020 | Published: 15 Sep 2020
Get This Now


10 Reasons why the Genesys customer experience platform is the right choice for your contact center
sponsored by Genesys
WHITE PAPER:Download this white paper to explore 10 reasons to adopt the Genesys customer experience platform for your contact center.
Posted: 15 Sep 2020 | Published: 15 Sep 2020
Get This Now


The great customer experience opportunity
sponsored by Genesys
EBOOK:As the telco industry races towards yet another new network shift, customer experience is in the spotlight. Download this report to explore insights from the industry leaders placing CX at the top of their to-do lists, as well as tips to help you design your own strategy.
Posted: 15 Sep 2020 | Published: 15 Sep 2020
Get This Now


Solve your call center’s seasonal capacity problem
sponsored by Genesys
EBOOK:Download this eBook to explore tips and strategies you can implement to solve your call centers seasonal capacity problem.
Posted: 15 Sep 2020 | Published: 15 Sep 2020
Get This Now


Ten To-do Items for CDAOs
sponsored by Genesys
WHITE PAPER:CDOs, CIOs, and CAOs are now some of the most sought-after business leaders around. So what is it that makes them so valuable? And how can they ensure they’re taking the right steps when leading their business? Check out this list of the top 10 to-do items for CDAOs to see what a quality data and analytics leader is made of.
Posted: 14 Sep 2020 | Published: 14 Sep 2020
Get This Now


Moments with meaning: Insights from CX Exchange BFSI 2020
sponsored by Genesys
EBOOK:The UK’s leading customer experience event for the banking, financial services and insurance sector sparked plenty of lively conversations this year. Download this guide to review some of the key ideas from the CX Exchange BFSI that can provide some inspiration as you fight to win the customer loyalty war.
Posted: 14 Sep 2020 | Published: 14 Sep 2020
Get This Now


Thank you for registering for the CX Virtual Tour on Predictive Engagement
sponsored by Genesys
WEBCAST:How well do you know each of your website visitors? Do you use that information to personalize engagement with them? If not, you could be missing out on key opportunities to build customer and brand loyalty. Sign up today to learn more.
Posted: 08 Sep 2020 | Premiered: Sep 8, 2020
Get This Now


Virtual Xperience20
sponsored by Genesys
RESOURCE:Be prepared to meet these challenges with 20 videos full of the insights, best practices, and effective technology needed to create the customer experiences your business depends on. Access it here.
Posted: 24 Jul 2020 | Published: 24 Jul 2020
Get This Now


Ten considerations for moving your contact center to the cloud
sponsored by Genesys
EBOOK:By evaluating criteria and answering critical questions at the outset, organizations will be able to find the best match for their business goals and requirements. View this ebook to learn the 10 key considerations for selecting a partner and moving to a cloud-based contact center.
Posted: 04 Feb 2020 | Published: 04 Feb 2020
Get This Now


Improve Customer Satisfaction, Sales and Workforce Engagement with Genesys AI
sponsored by Genesys
WHITE PAPER:Many companies implement AI technologies to boost customer service interactions, but its value can—and should—be extended across the entire enterprise. Find out how you can implement AI throughout your entire CX strategy with Genesys in this white paper. Also explore how Genesys has helped other large companies enhance their AI implementation.
Posted: 03 Feb 2020 | Published: 03 Feb 2020
Get This Now


Contact Center Operations Software: How These 41 Products Compare
sponsored by Genesys
WHITE PAPER:Contact center operations software provides businesses with the capabilities necessary to run a customer contact center—but with all the software options available, how do you know which is the best choice for you? Find out in this G2 Grid Report for Contact Center Infrastructure, which ranks 41 vendors and their features.
Posted: 03 Feb 2020 | Published: 03 Feb 2020
Get This Now


The power of possibilities: Buy, extend, and build on a true cloud contact center platform
sponsored by Genesys
WHITE PAPER:The buy or build debate has permeated the wide range of applications on which contact centers depend. There are good reasons for – and arguments against – each approach. Download this white paper to review the reasons for and against buying and building. Also explore the benefits of using an API-first cloud contact center solution.
Posted: 31 Jan 2020 | Published: 31 Jan 2020
Get This Now


4 Businesses That Found CX Success with a Cloud Call Center
sponsored by Genesys
WHITE PAPER:Meeting today’s increasing customer expectations means having the right technology to support your call center—which is why so many organizations are moving to a cloud-based platform. Download this eBook to find out how 4 call centers upgraded their technology and achieved ROI by moving their call center to the cloud.
Posted: 31 Jan 2020 | Published: 31 Jan 2020
Get This Now


Artificial intelligence: Friend or Foe of Customer Service?
sponsored by Genesys
WHITE PAPER:Download this CustomerThink paper to learn about the use of AI in customer service and explore guidance from analysts and industry leaders in the market.
Posted: 30 Jan 2020 | Published: 30 Jan 2020
Get This Now


Building the Business Case for an Omnichannel Contact Center
sponsored by Genesys
WHITE PAPER:Download this tip sheet to learn 11 metrics for building your business case for omnichannel customer service.
Posted: 30 Jan 2020 | Published: 30 Jan 2020
Get This Now


Secrets to a successful contact center migration
sponsored by Genesys
WHITE PAPER:Right now, contact centers are shifting away from existing systems and toward the cloud. This guide offers 7 tips to ensure your contact center migration to the cloud is a successful one, with insight into how to search for the best path to the cloud and choosing the right cloud provider. Stay ahead of the pack. Read the guide to learn more.
Posted: 29 Jan 2020 | Published: 29 Jan 2020
Get This Now


Twelve signs you’re ready to upgrade to a cloud contact center
sponsored by Genesys
WHITE PAPER:It can be hard to meet customer expectations when your contact center agents are more focused on tech problems surrounding calls than the customer calls themselves. That's why organizations are upgrading to a cloud-native contact center that focuses on collaboration. This guide lists 12 benefits of a cloud contact center. Read the guide here.
Posted: 29 Jan 2020 | Published: 29 Jan 2020
Get This Now


eBook: Contact Center Economics and the Cloud: Move to the Cloud with Confidence
sponsored by Genesys
WHITE PAPER:If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Inside, uncover how different criteria can affect your choice.
Posted: 13 Mar 2018 | Published: 31 Dec 2017
Get This Now


A Look at 5 Contact Center Automation Tools
sponsored by Genesys
EGUIDE:In this expert e-guide, learn about what you need to consider when making contact center purchasing decisions, 5 contact center automation tools to know, and the top 5 benefits of speech analytics.
Posted: 31 Oct 2017 | Published: 27 Oct 2017
Get This Now


The Recent Shift in the Contact Center Market
sponsored by Genesys
EGUIDE:The unified communications and collaboration industry has been going through major changes in the last few years with the advent of UC consolidation. In this e-guide, learn about how contact center software provider Genesys went through a shift in 2016 after planning to boost its cloud-based services by acquiring new UC capabilities.
Posted: 17 Apr 2017 | Published: 11 Apr 2017
Get This Now


Let's Chat: 4 Limitations of Automated Agents in the Contact Center
sponsored by Genesys
EGUIDE:In this e-guide, experts reveal four chatbot challenges. Learn how to overcome each one, so you can focus on driving innovation in the contact center.
Posted: 17 Jan 2017 | Published: 11 Jan 2017
Get This Now


Manage Your Contact Center For More Meaningful KPI's
sponsored by Genesys
EGUIDE:In this expert e-guide you'll find some helpful hints as to how you can identify the proper metrics needed to produce meaningful contact center KPI's. In addition, read 7 dos and don'ts of call center management to help you nourish your agent's best CRM practices.
Posted: 06 Oct 2016 | Published: 06 Oct 2016
Get This Now


Why Omnichannel Experience Delivery is a Full Contact Sport
sponsored by Genesys
EGUIDE:Expert consultants and users from eBay and Boingo Wireless discuss contact center technology trends, mistakes, and best practices. Discover ways to upgrade your existing infrastructure to enhance the customer experience and help your company run more efficiently.
Posted: 21 Jun 2016 | Published: 07 Jun 2016
Get This Now


1 - 25 of 42 Matches
Page: 2 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2020, TechTarget | Read our Privacy Statement  | Do Not Sell My Personal Info