All resources sponsored by:

Genesys

1 - 25 of 63 Matches
Transformation of Customer Experience with Cloud-Based Customer Engagement Applications
sponsored by Genesys
WHITE PAPER:Discover how organizations can create value through cloud-based customer engagement solutions, and substantially improve the quality of customer experience they offer by learning about the trends, drivers, inhibitors, technologies, and challenges that are impacting the adoption.
Posted: 22 Mar 2018 | Published: 22 Mar 2018
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A Closer Look at Genesys PureCloud
sponsored by Genesys
ANALYST REPORT:Inside, analysts from Nucleus Research examine the experiences of organizations using cloud contact center solutions to respond to customer requests through their communication channel of choice, and more.
Posted: 21 Mar 2018 | Published: 31 Aug 2017
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Potential Cost Savings and Benefits of a Cloud-Based Omnichannel Contact Center
sponsored by Genesys
RESEARCH CONTENT:In this Forrester Research Total Economic Impact report, learn about the potential financial effects of a modern, cloud-based contact center management platform.
Posted: 21 Mar 2018 | Published: 31 Dec 2017
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Shining a Light on Cloud-Based Contact Centers
sponsored by Genesys
RESEARCH CONTENT:This TEC spotlight report examines a cloud-based contact center management platform. Find out how to support omnichannel customer engagement processes and discover how you can manage workforce collaboration, communications, and engagement workflows on a single platform.
Posted: 20 Mar 2018 | Published: 30 Nov 2017
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The Financial Impact of Cloud-Based Contact Centers
sponsored by Genesys
RESEARCH CONTENT:In this Forrester Research Total Economic Impact report, learn about the potential financial effects of deploying a cloud-based platform for managing omnichannel contact centers.
Posted: 20 Mar 2018 | Published: 31 Dec 2017
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The US Contact Center Decision-Makers' Guide: The Omnichannel Chapter
sponsored by Genesys
WHITE PAPER:Your customers expect effortless and personalized engagement across all their channels. Delivering exceptional customer service requires the platform, infrastructure, applications and resources to identify, route and switch interactions seamlessly between agents and channels, while keeping relevant data available throughout the customer journey.
Posted: 13 Mar 2018 | Published: 31 Dec 2017
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eBook: Contact Center Economics and the Cloud: Move to the Cloud with Confidence
sponsored by Genesys
EBOOK:If you are considering the right deployment model for your contact center, economic guidelines can help you choose the solution that is best for your company. Cloud, on-premises or hybrid. Inside, uncover how different criteria can affect your choice.
Posted: 13 Mar 2018 | Published: 31 Dec 2017
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Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Solution, 2017 - 18: Selecting the right multichannel cloud contact center has never been more clear
sponsored by Genesys
ANALYST REPORT:With all the options in the rapidly changing marketplace for cloud-based contact centers, it's a challenge to find the right solution for your business. Learn why Genesys has been positioned as a leader who has solutions for businesses of all sizes and in all industries around the world.
Posted: 13 Mar 2018 | Published: 13 Mar 2018
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eBook: Blended AI for Customer Experience
sponsored by Genesys
EBOOK:Artificial Intelligence (AI) is staggering in its speed of handling simple requests and automating conversations. But AI solutions are not enough for the best customer experiences. Human emotions sometimes demand the human touch that only live agents can provide.
Posted: 13 Mar 2018 | Published: 31 Dec 2017
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Forrester Study: Cost Savings and Benefits of a Cloud-Based Omnichannel Contact Center Solution
sponsored by Genesys
RESEARCH CONTENT:The beauty of cloud-based platforms is that they are adaptable and truly scalable to any sized business. Whether you're a small company looking to improve your communications or a new company ready to implement a platform to grow with the business, cloud-based solutions keep you covered.
Posted: 13 Mar 2018 | Published: 31 Dec 2017
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Frost & Sullivan: Update Your Contact Center Today or Risk Losing Business Tomorrow
sponsored by Genesys
ANALYST REPORT:Future-proof your contact center with omnichannel at the center of your digital transformation. It eliminates siloes so your customers get the seamless experience they expect. Learn how to manage the entire customer journey with a single, integrated view of all interactions.
Posted: 13 Mar 2018 | Published: 31 Dec 2017
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Forrester Study: The Total Economic Impact™ Of Genesys PureCloud
sponsored by Genesys
RESEARCH CONTENT:Historically, upgrading your contact center solution was a costly endeavor. The Genesys® PureCloud™ solution breaks the mold with a three-year 571% ROI and payback in less than three months.
Posted: 13 Mar 2018 | Published: 13 Mar 2018
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eBook: Your Definitive IVR Playbook
sponsored by Genesys
EBOOK:Customer interactions, across all channels, are of strategic importance in today's world. Inside, learn how you can meet the criteria your customers place the emphasis on.
Posted: 12 Mar 2018 | Published: 31 Dec 2017
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eBook: Not All Cloud Contact Center Platforms Are Created Equal
sponsored by Genesys
EBOOK:Everyone says they're "in the cloud," but most technology leaders would agree that not all clouds are created equal. When evaluating a cloud contact center solution for your business, it's important to understand the difference between a true Cloud 2.0 application and traditional software.
Posted: 12 Mar 2018 | Published: 31 Dec 2017
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Forrester Study: Artificial Intelligence with the Human Touch
sponsored by Genesys
RESEARCH CONTENT:See how enterprises around the world use AI to improve customer service and uncover new revenue streams, the challenges they overcame, and why a blended solution with live agents makes sense.
Posted: 12 Mar 2018 | Published: 30 Nov 2017
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ContactBabel: The US Contact Center Decision-Makers' Guide
sponsored by Genesys
ANALYST BRIEF:Your customers expect effortless and personalized engagement across all their channels. Delivering exceptional customer service requires the platform, infrastructure, applications and resources to identify, route and switch interactions seamlessly between agents and channels, while keeping relevant data available throughout the customer journey.
Posted: 12 Mar 2018 | Published: 12 Mar 2018
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Architecture Spotlight: Three Considerations When Choosing Cloud for your Contact Center
sponsored by Genesys
WHITE PAPER:A cloud contact center can offer many advantages in performance, scalability and security, compared to an on-premise contact center infrastructure. To maximize these advantages, it's important to determine how best to leverage the cloud to meet your business's specific needs.
Posted: 12 Mar 2018 | Published: 31 Dec 2016
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Frost & Sullivan: Customer Engagement is Ripe for Change
sponsored by Genesys
WHITE PAPER:Customers want fast access to information and immediate problem resolution on any device, from any location, at any time. It's up to IT to build the foundation for this digital transformation—and increasingly, it's cloud-based. Make sure your IT team is on track to deliver.
Posted: 12 Mar 2018 | Published: 31 Dec 2017
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Analyst Report: Cloud-Based Contact Center Benefits
sponsored by Genesys
ANALYST REPORT:In this 23-page Forrester report, uncover the cost savings and business benefits enabled by a cloud-based omnichannel contact center solution, and the experiences of 6 customers who made the switch from on-premise technology.
Posted: 26 Feb 2018 | Published: 26 Feb 2018
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Blended AI for Customer Experience
sponsored by Genesys
RESOURCE:Using artificial intelligence (AI) for customer interactions doesn't mean you have to replace your customer agents. Learn some ways to use AI to augment what your agents already do.
Posted: 23 Feb 2018 | Published: 31 Dec 2017
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Ovum Decision Matrix Selecting a Multichannel Cloud Contact Center Solution
sponsored by Genesys
ANALYST REPORT:In this Ovum report, explore several leading cloud contact center solutions, with particular emphasis on the ability of providers to handle multichannel customer interactions with customer and company data.
Posted: 23 Feb 2018 | Published: 31 Dec 2017
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Engage with Customers in an Ultra-Connected Era
sponsored by Genesys
RESOURCE:The proliferation of smart phones, social media, email and high-tech availability gives customers 24/7 options to interact with you. Discover how your business can use a comprehensive cloud platform to meet customer expectations (even during "off" hours).
Posted: 22 Feb 2018 | Published: 31 Dec 2017
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10 Hot-Button CX Topics for Telcos
sponsored by Genesys
RESOURCE:In the digital age of Uber and Netflix, consumers often expect speedy service that meets all their needs. Here are 10 tips to succeed with digital CX.
Posted: 22 Feb 2018 | Published: 22 Feb 2018
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10 Hot-Button CX Topics for Retailers
sponsored by Genesys
RESOURCE:How does your business' customer experience stack up against top performers in other industries, such as Uber and Airbnb? Delve into 10 hot-button CX topics for retailers and discover ways your business can evolve to retain customers.
Posted: 21 Feb 2018 | Published: 31 Dec 2017
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Forrester Report: The Total Economic Impact of Genesys PureCloud
sponsored by Genesys
ANALYST REPORT:In this Forrester report, uncover the key investment drivers for the 6 customers interviewed about their journey to using Genesys PureCloud.
Posted: 20 Feb 2018 | Published: 31 Dec 2017
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