All resources sponsored by:

Genesys

1 - 25 of 48 Matches
12 Signs you're Ready to Upgrade to a Cloud Contact Centre Platform
sponsored by Genesys
EBOOK:PH
Posted: 02 Jul 2021 | Published: 02 Jul 2021
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TOPICS:  Contact Centers

Seven Ways to Deliver Leading Digital Customer Service
sponsored by Genesys
EBOOK:PH
Posted: 02 Jul 2021 | Published: 02 Jul 2021
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TOPICS:  Contact Centers

Genesys Vs Cisco
sponsored by Genesys
RESOURCE:Today more than ever, you need a call center solution that offers your business flexibility and security. Genesys, named a market leader, delivers value, efficiency and simplicity to customers. See what Genesys offers and how it stacks up against the competition after a brief survey.
Posted: 02 Jul 2021 | Published: 02 Jul 2021
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TOPICS:  Contact Centers

Partner Marketing - Cisco Displacement Campaign-in-a-Box and Resources
sponsored by Genesys
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Posted: 02 Jul 2021 | Published: 02 Jul 2021
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TOPICS:  Contact Centers

Genesys named a leader in 2020 CCaaS Magic Quadrant
sponsored by Genesys
EBOOK:PH
Posted: 02 Jul 2021 | Published: 02 Jul 2021
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TOPICS:  Contact Centers

Journey Mapping - chart the moments that matter most
sponsored by Genesys
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Posted: 02 Jul 2021 | Published: 02 Jul 2021
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TOPICS:  Contact Centers

The Forrester Wave™: Contact-Center-As-Aservice (Ccaas) Providers, Q3 2020
sponsored by Genesys
ANALYST REPORT:As on-prem contact center software becomes outdated and less effective, many organizations have turned to integrated CCaaS suites. Explore Forrester’s 33-criterion evaluation of 10 CCaaS solutions—including AWS, Aspect, Cisco, Genesys, and 6 more—to see how they stack up.
Posted: 24 Jun 2021 | Published: 24 Jun 2021
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TOPICS:  .NET

Genesys And Google Cloud: Bringing Contact Center Ai To Life
sponsored by Genesys
WHITE PAPER:Access this white paper to learn about how conversational AI is being used in contact centers today, the problems it solves, and more.
Posted: 16 Jun 2021 | Published: 16 Jun 2021
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TOPICS:  .NET

Drive More Sales Through Your Website
sponsored by Genesys
EBOOK:In the digital marketplace, customers come and go quickly, many of them spending only a couple of minutes on your website before disappearing without a trace. But you can catch those opportunities before they’re gone using predictive engagement. Learn about predictive engagement and how it can help you get ahead of prospects in this eBook.
Posted: 15 Jun 2021 | Published: 15 Jun 2021
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TOPICS:  .NET

Millennials In Your Workforce
sponsored by Genesys
WHITE PAPER:Leaders across all sectors have sited contact center turnover as their number one challenge. To address the issue of turnover, it’s important to look at how the wants and needs of your contact center agents today have changed. Click here to discover the 4 ways to reduce contact center turnover in your organization.
Posted: 14 Jun 2021 | Published: 14 Jun 2021
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TOPICS:  .NET

The Three Customer Service Megatrends In 2021: Post-Pandemic Customer Service Excellence
sponsored by Genesys
ANALYST REPORT:Check out this report to learn about the top 3 customer service CX leaders should pay attention to in 2021.
Posted: 07 Jun 2021 | Published: 07 Jun 2021
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TOPICS:  Call Centers

Your Ultimate Chat Solution Checklist
sponsored by Genesys
EBOOK:With artificial intelligence (AI), getting to know your customers is easier than ever. In this checklist assessment, learn how to build a chat strategy with the predictive engagement your customers need.
Posted: 02 Jun 2021 | Published: 02 Jun 2021
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TOPICS:  .NET

8 Considerations for Exceptional Customer Engagement A retail company’s guide to providing truly customer-centric experiences
sponsored by Genesys
WHITE PAPER:Access this white paper to learn more about how empathy, contextual insights, omnichannel platforms, analytics, first-contact resolution, etc. can be used to make retail experiences more customer-centric.
Posted: 24 May 2021 | Published: 24 May 2021
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TOPICS:  .NET

Six Strategies for Finance to Build Resilience Through Digital Transformation
sponsored by Genesys
WHITE PAPER:Explore 6 strategies CFOs can enact now to build resilience, and the key elements of successful digital transformation, in this white paper.
Posted: 18 May 2021 | Published: 18 May 2021
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TOPICS:  .NET

Improve customer strategy with predictive routing
sponsored by Genesys
WHITE PAPER:Customer experience is neither a single interaction nor a series of them; it’s an end-to-end customer journey. This guide aims to help your team make sense of customer interactions, including what to know about the predictive routing model and how customer experience platforms help you contextualize data. Download the guide here.
Posted: 23 Mar 2021 | Published: 23 Mar 2021
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Your ultimate chat solution checklist
sponsored by Genesys
WHITE PAPER:When it comes to customer experience, there’s one constant truth: The better you understand your customers, the more positive their customer journey can be. With AI, getting to know your customers is easier than ever. In this checklist assessment, learn how to build a chat strategy with the predictive engagement your customers need. Start here.
Posted: 23 Mar 2021 | Published: 23 Mar 2021
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Predictive routing in action
sponsored by Genesys
WHITE PAPER:Your KPIs are the definition of your customer service success. It’s important to do all you can to drive business outcomes and meet—or exceed—performance expectations. That starts with using technologies like AI-powered predictive routing. Learn about predictive routing, and how it can help you deliver a top-notch CX in this brief.
Posted: 18 Mar 2021 | Published: 18 Mar 2021
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TOPICS:  CRM

The Future of Customer Experience in Retail
sponsored by Genesys
WHITE PAPER:Open up this report to examine how the retail customer experience has been changed forever by the events of the past year, what implications this has had for retailers and what further changes to prepare for in 2021 and beyond.
Posted: 17 Mar 2021 | Published: 17 Mar 2021
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The State of: UK Insurance Contact Centres
sponsored by Genesys
RESOURCE:Smartphones have transformed customer service, especially for the insurance industry. Explore the state of UK insurance contact centers, and how they’re using digital technologies this infographic.
Posted: 15 Mar 2021 | Published: 15 Mar 2021
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TOPICS:  ERP

8 Considerations for Exceptional Customer Engagements
sponsored by Genesys
EBOOK:The customer experience has never been more important to insurance agencies. In fact, it’s fast becoming the key to competitive advantage in almost every industry. Explore 8 crucial considerations for exceptional customer engagements, and tips for providing truly customer-centric experiences in this eBook.
Posted: 12 Mar 2021 | Published: 12 Mar 2021
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TOPICS:  CRM

BFSI in the age of the connected customer An industry snapshot by Genesys
sponsored by Genesys
EBOOK:In this eBook, explore some of the biggest customer service trends in BFSI today, how you can act and respond effectively to them, and where we expect 2021 will take us next.
Posted: 12 Mar 2021 | Published: 12 Mar 2021
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TOPICS:  CRM

Move the cloud with confidence
sponsored by Genesys
WHITE PAPER:Genesys has helped more than 700 companies redefine their customer experience technology by facilitating a quick and painless move to a cloud-based contact center. Explore their current offerings, and the 4 steps to a successful migration, in this white paper.
Posted: 10 Mar 2021 | Published: 10 Mar 2021
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TOPICS:  CRM

Customer Experience Leadership During Covid-19
sponsored by Genesys
EBOOK:COVID-19 has had profound impacts on many organizations’ customer experience strategies. In this CX Leader of the Year report, examine how leading customer experience programs and managers have adapted during the pandemic—and what you can learn from them. Download your copy to learn more.
Posted: 10 Mar 2021 | Published: 10 Mar 2021
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TOPICS:  CRM

Build your ideal workforce engagement management solution
sponsored by Genesys
EBOOK:With new and highly demanding generations entering the workforce, companies face the challenge of offering captivating employee experiences — or getting left behind. Read this eBook to learn about workforce engagement management solutions, and how they can help you keep up with employees’ changing demands.
Posted: 09 Mar 2021 | Published: 09 Mar 2021
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Genesys Cloud
sponsored by Genesys
EBOOK:Customer experience is hugely important in every industry—but you can’t provide the best experiences if your channels and data are siloed. The Genesys Cloud solution can help by centralizing all your contact center interactions, regardless of channel. Learn more about it, and how you can get started, in this eBook.
Posted: 08 Mar 2021 | Published: 08 Mar 2021
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TOPICS:  CRM

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