All resources sponsored by:

Genesys

1 - 25 of 47 Matches
The connected customer experience (EN)
sponsored by Genesys
WHITE PAPER:Building trust and loyalty with consumers today requires a radical rethink of the customer experience. It’s now vital to connect the right people with the right technology, powered by AI. Explore this survey report to learn how people across Latin America are connecting today and how companies are adapting the customer experience to meet the times.
Posted: 08 Oct 2021 | Published: 08 Oct 2021
Get This Now

TOPICS:  .NET

Frost Radar™: Latin American Cloud Contact Center Market, 2021 (EN)
sponsored by Genesys
ANALYST REPORT:Cloud contact center offerings are broadening in Latin America, and the Frost Radar model is key to making sense of the complex growth environment. Explore this report to discover why Genesys stands out in the market today, and empower key stakeholders in your business to confidently navigate the industry to deliver a mature CX strategy.
Posted: 05 Oct 2021 | Published: 05 Oct 2021
Get This Now

TOPICS:  .NET

Experience as a Service: Key findings for… Local Government
sponsored by Genesys
ANALYST REPORT:Local UK Governments enacted some of the most comprehensive pandemic responses of any public sector, and while previous digital-first commitments equipped them to handle increased citizen needs, performance in empathy, and automation use fell behind. To learn more about the Local Government’s citizen engagement during COVID, explore this report.
Posted: 29 Sep 2021 | Published: 29 Sep 2021
Get This Now

TOPICS:  .NET

Experience as a Service: Key findings for… Further and Higher Education
sponsored by Genesys
RESEARCH CONTENT:This follow-up report of “Experience as a Survey 2021” examines the survey responses from workers specifically in further and higher education, and explores the key issues highlighted for those working in the sector. Open now to learn more.
Posted: 28 Sep 2021 | Published: 28 Sep 2021
Get This Now

TOPICS:  .NET

Experience as a Service: Key findings for… Central Governmen
sponsored by Genesys
ANALYST REPORT:The UK Government had to enact one of the most comprehensive pandemic responses of any public sector, and while previous tech adoption policies equipped them to handle high volumes of citizen needs digitally, performance in empathy, and use of automation fell behind. To learn more about the Government’s pandemic response, explore this report.
Posted: 28 Sep 2021 | Published: 28 Sep 2021
Get This Now

TOPICS:  .NET

Experience as a Service: Key findings for… Healthcare
sponsored by Genesys
ANALYST REPORT:Healthcare providers have been disproportionately impacted by the pandemic, while also having to keep up with other public sectors in providing citizens with a positive experience, from expanding contact channels to personalizing services. To learn more about how healthcare organizations have adapted during the pandemic, explore this report.
Posted: 28 Sep 2021 | Published: 28 Sep 2021
Get This Now

TOPICS:  .NET

The connected customer experience
sponsored by Genesys
ANALYST REPORT:Building trust and loyalty with consumers today requires a radical rethink of the customer experience. It’s now vital to connect the right people with the right technology, powered by AI. Explore this survey report to learn how people across demographics are connecting today and how companies are adapting the customer experience to meet the times.
Posted: 27 Sep 2021 | Published: 27 Sep 2021
Get This Now

TOPICS:  .NET

The five phases of digital engagement
sponsored by Genesys
EBOOK:From FAQs to conversational AI, investing in digital engagement today will position your business for success now and for years to come, but getting started can be daunting. Explore this eBook to determine which phase of your digital engagement journey you’re in now — and how to advance to the next.
Posted: 27 Sep 2021 | Published: 27 Sep 2021
Get This Now

TOPICS:  .NET

The Inner Circle Guide to Customer Engagement & Personalisation
sponsored by Genesys
EGUIDE:When implemented successfully, customer personalization can extend the positive reach of your brand and establish customer loyalty. But there are numerous requirements, solutions, and techniques to consider when trying to improve the customer experience. Explore this comprehensive guide to find answers to 7 personalization FAQs and much more.
Posted: 27 Sep 2021 | Published: 27 Sep 2021
Get This Now

TOPICS:  .NET

The Inner Circle Guide to Omnichannel
sponsored by Genesys
EGUIDE:Today, mastering digital engagement is vital, and many businesses have questions about the role of omnichannel customer engagement: Which channels are most effective? And, how is ROI best measured? Explore this complete guide to find answers to these omnichannel FAQs and more.
Posted: 23 Sep 2021 | Published: 23 Sep 2021
Get This Now

TOPICS:  .NET

The State of: UK Utility Contact Centres
sponsored by Genesys
INFOGRAPHIC:Utility suppliers are modernizing rapidly, and contact centers are in the spotlight in the struggle to meet customer expectations. If businesses can unlock the power of data, they will be able to accelerate innovation in the contact center. Learn more in this infographic about how AI can help you build greater trust and customer loyalty.
Posted: 22 Sep 2021 | Published: 22 Sep 2021
Get This Now

TOPICS:  .NET

8 Considerations for Exceptional Customer Engagements
sponsored by Genesys
EGUIDE:Investing in technologies that truly improve customer satisfaction is key to competitive advantage. Generating empathy, maximizing analytics, and prioritizing first contact resolution are now vital capabilities. Explore this eGuide to gain insight into these considerations and more, and set your business apart with exceptional customer engagements.
Posted: 21 Sep 2021 | Published: 21 Sep 2021
Get This Now

TOPICS:  .NET

Practical guide to MASTERING MESSAGING APPS
sponsored by Genesys
EGUIDE:Messaging apps are one of the most effective ways to scale your customer service strategy. But, different platforms require different approaches, and following best practices to maximize the channels’ support to your agents is essential. Explore this guide to master the use of messaging apps for your business.
Posted: 21 Sep 2021 | Published: 21 Sep 2021
Get This Now

TOPICS:  .NET

Genesys Cloud: The easy all-in-one contact centre solution for utility providers
sponsored by Genesys
EBOOK:Learn about the Genesys Cloud and how it’s helping utilities companies simplify all customer interactions—regardless of channels—in this eBook.
Posted: 21 Sep 2021 | Published: 21 Sep 2021
Get This Now

TOPICS:  .NET

UK Contact Centre Verticals: Utilities
sponsored by Genesys
RESEARCH CONTENT:“UK Contact Centre Verticals: Utilities” looks at the structure, growth, technology, HR and commercial issues found in contact centers within the UK utilities sector, which includes electricity, gas and water providers. Download the ContactBabel report to learn more.
Posted: 21 Sep 2021 | Published: 21 Sep 2021
Get This Now

TOPICS:  .NET

The Inner Circle Guide to AI, Chatbots & Machine Learning
sponsored by Genesys
EBOOK:When implemented successfully, AI can enable 24/7 customer service across channels and leverage vast amounts of stored data. But from common pitfalls, to ROI, to tech support there’s lots to consider. Explore this comprehensive guide to gain a definitive view of implementing and using these solutions.
Posted: 20 Sep 2021 | Published: 20 Sep 2021
Get This Now

TOPICS:  .NET

EXPERIENCE AS A SERVICE Insights for the Public Sector
sponsored by Genesys
EBOOK:Technology, customer habits and the effects of COVID-19 have changed how citizens interact with the public sector. How is the public sector responding in a changing world? Find out in this eBook, which breaks down results from GovNewsDirect and Genesys’ recent survey.
Posted: 20 Sep 2021 | Published: 20 Sep 2021
Get This Now

TOPICS:  .NET

UK Contact Centre Verticals: Communications
sponsored by Genesys
RESEARCH CONTENT:In retail it’s all about keeping your customers happy. Increasingly, this means integrating web chat, chat agents, and proactive outbound customer service through emails, calls or SMS, to improve customer satisfaction. See how your efforts stack up in the latest UK Contact Centre Verticals: Retail Report.
Posted: 20 Sep 2021 | Published: 20 Sep 2021
Get This Now

TOPICS:  .NET

5 CX trends for 2021
sponsored by Genesys
WHITE PAPER:CX providers today are tasked with meeting higher engagement levels, providing empathetic interactions, and managing social and economic disruptions, all to capture the loyalty of consumers. Explore this whitepaper to gain access to the top trends, from digital channels to data analysis strategies, that will help utility providers succeed in 2021.
Posted: 20 Sep 2021 | Published: 20 Sep 2021
Get This Now

TOPICS:  .NET

UK Contact Centre Verticals: Utilities
sponsored by Genesys
RESEARCH CONTENT:“UK Contact Centre Verticals: Utilities” looks at the structure, growth, technology, HR and commercial issues found in contact centers within the UK utilities sector, which includes electricity, gas and water providers. Download the ContactBabel report to learn more.
Posted: 17 Sep 2021 | Published: 21 Sep 2021
Get This Now

TOPICS:  .NET

Practical guide to MASTERING CHATBOTS
sponsored by Genesys
RESOURCE:Chatbots are inexpensive, scalable, and are preferred by both customers and employees over relying on agents. But achieving personalized, empathetic service with bots takes time and know-how. Follow this guide to confidently lay the foundation for your bot ecosystem and foster successful customer relationships that fit today’s digital landscape.
Posted: 16 Sep 2021 | Published: 16 Sep 2021
Get This Now

TOPICS:  .NET

8 Considerations for Exceptional Customer Engagement A retail company’s guide to providing truly customer-centric experiences
sponsored by Genesys
WHITE PAPER:Access this white paper to learn more about how empathy, contextual insights, omnichannel platforms, analytics, first-contact resolution, etc. can be used to make retail experiences more customer-centric.
Posted: 24 May 2021 | Published: 24 May 2021
Get This Now

TOPICS:  .NET

Your ultimate chat solution checklist
sponsored by Genesys
WHITE PAPER:When it comes to customer experience, there’s one constant truth: The better you understand your customers, the more positive their customer journey can be. With AI, getting to know your customers is easier than ever. In this checklist assessment, learn how to build a chat strategy with the predictive engagement your customers need. Start here.
Posted: 23 Mar 2021 | Published: 23 Mar 2021
Get This Now


Predictive routing in action
sponsored by Genesys
WHITE PAPER:Your KPIs are the definition of your customer service success. It’s important to do all you can to drive business outcomes and meet—or exceed—performance expectations. That starts with using technologies like AI-powered predictive routing. Learn about predictive routing, and how it can help you deliver a top-notch CX in this brief.
Posted: 18 Mar 2021 | Published: 18 Mar 2021
Get This Now

TOPICS:  CRM

Customer Experience Leadership During Covid-19
sponsored by Genesys
EBOOK:COVID-19 has had profound impacts on many organizations’ customer experience strategies. In this CX Leader of the Year report, examine how leading customer experience programs and managers have adapted during the pandemic—and what you can learn from them. Download your copy to learn more.
Posted: 10 Mar 2021 | Published: 10 Mar 2021
Get This Now

TOPICS:  CRM

1 - 25 of 47 Matches
Page: 2 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2021, TechTarget | Read our Privacy Statement  | Do Not Sell My Personal Info  | Cookie Preferences