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What Every Business Needs to Consider for Amazing Customer Service
sponsored by Avaya
EBOOK: No matter what size your organization is or what you do, customer expectations are changing—rapidly and constantly—and you need to keep up. Explore some considerations that can help you deliver amazing customer service, as well as insight into how the right solution gets the job done, in this eBook.
Posted: 16 Apr 2021 | Published: 16 Apr 2021

Avaya

Create An Effortless Experience For Customers
sponsored by Avaya
RESOURCE: In today’s economy, providing an effortless customer experience is a key competitive differentiator. Click through this webpage to learn about Avaya’s CCaaS solution and how features like AI can help you keep up with changing customer expectations.
Posted: 14 Apr 2021 | Published: 14 Apr 2021

Avaya

The Talkdesk Customer Experience Maturity Model
sponsored by Talkdesk
WHITE PAPER: Every brand falls into a defined CX maturity level. As a long-standing provider of CX technology, Talkdesk, developed their own CX Maturity Model to help organizations understand their current maturity level, set a vision for their ideal future state and create a roadmap to get there. Download this eBook to get started
Posted: 09 Apr 2021 | Published: 09 Apr 2021

Talkdesk

Security Checklist: Managing Security of a Remote Contact Center
sponsored by Talkdesk
WHITE PAPER: Use this checklist to evaluate the current contact center security measures you have in place, and review some strategic considerations to help you determine where to make strategic improvements.
Posted: 09 Apr 2021 | Published: 09 Apr 2021

Talkdesk

Southeast Asia Contact Center Applications Market Leadership Award
sponsored by Avaya
ANALYST REPORT: Avaya is one of the top contact center solution vendors in Southeast Asia, delivering innovative, intelligent, and secure customer experiences. They were recently named as a Market Leader in Frost & Sullivan’s Best Practices Awards. Read this report to learn about their offerings and the key capabilities that make them a leader.
Posted: 06 Apr 2021 | Published: 06 Apr 2021

Avaya

New Cx Centers Serve Today’s “Everything” Customer
sponsored by Avaya
PODCAST: Contact centers today are facing increasing pressure to become intelligent, work-from-anywhere digital hubs that help organizations better serve customers across all channels. TechTarget talks to Anthony Bartolo, Chief Product Officer at Avaya, about the major factors driving this change. Here what he has to say in this podcast.
Posted: 05 Apr 2021 | Premiered: Apr 5, 2021

Avaya

Six Ways to Put Avaya OneCloud™ CCaaS to Work for Your Business
sponsored by Avaya
WHITE PAPER: Avaya OneCloud CCaaS offers a seamless path to the cloud with powerful customer experience tools from a trusted vendor. Explore the 6 key ways OneCloud can benefit your organization in this infographic.
Posted: 02 Apr 2021 | Published: 02 Apr 2021

Avaya

Adopting Contact Center in the Cloud
sponsored by Avaya
RESOURCE: As companies added more channels of engagement, call centers evolved into contact centers. And now, organizations are taking it a step further by moving to the cloud. Download this infographic to review the key benefits, deployment options, and vendor considerations for moving to the cloud.
Posted: 12 Mar 2021 | Published: 12 Mar 2021

Avaya

Make the Move to a Collaborative Contact Center
sponsored by 365iTMS
RESOURCE: Businesses of all shapes and sizes are moving from traditional PBX to Unified Communications, integrating their contact center for greater collaboration. See how you can get started, and explore some of the benefits you can expect to achieve, in this infographic.
Posted: 10 Mar 2021 | Published: 10 Mar 2021


Vaccine Distribution Solutions from NWN
sponsored by NWN Corporation
RESOURCE: Is your organization searching for a way to get a unified view into your entire cloud communications infrastructure? NWN’s Experience Management Platform strives to help you through advanced analytics, reporting, a customer success center and proactive alerting. Click this brief to learn how it’s helping distribute the COVID-19 vaccine.
Posted: 01 Mar 2021 | Published: 01 Mar 2021

NWN Corporation

Magic Quadrant for Contact Center as a Service
sponsored by 8x8, Inc.
ANALYST REPORT: This report evaluates CCaaS providers offering SaaS-based apps that allow customer service organizations to manage multichannel customer interactions, from both customer and employee experience perspectives. Open now to take a look at key findings from the study, including vendor strengths and cautions, inclusion and exclusion criteria and more.
Posted: 24 Feb 2021 | Published: 09 Nov 2020

8x8, Inc.

8x8 Video 2
sponsored by 8x8, Inc.
WEBCAST: Every time your customers contact you, it’s an opportunity to build loyalty. In this brief video, learn about 8x8’s contact center offering, which includes a built-in CRM, and how it can help you meet rising customer expectations.
Posted: 22 Feb 2021 | Premiered: Feb 22, 2021

8x8, Inc.

Deliver an Integrated, Data-Driven Customer Experience with the NWN Contact Center
sponsored by NWN Corporation
DATA SHEET: Meeting customer demands and delivering an excellent experience consistently across channels is a core challenge for every organization. Read this solution brief to learn about the NWN Contact Center offering, and how it can help you simplify service management and instead focus on optimizing your customers' experiences.
Posted: 12 Feb 2021 | Published: 12 Feb 2021

NWN Corporation

5 ways a chatbot for the contact center can help workflow
sponsored by ServiceNow
EGUIDE: Explore 5 ways a business's workflow can benefit from chatbots for the contact center in this expert guide.
Posted: 27 Jan 2021 | Published: 25 Jan 2021

ServiceNow

Contact Center Agility In The Post-covid World
sponsored by NICE inContact
WHITE PAPER: This white paper will help you create a roadmap to succeed in the post-COVID-19 era by offering a new strategy for your contact centers that enables your organization to deliver an outstanding customer experience in a cost-effective manner.Download your copy to get started.
Posted: 19 Jan 2021 | Published: 19 Jan 2021

NICE inContact

5 Ways To Manage Demand Swings In Your Contact Center
sponsored by NICE inContact
EBOOK: In this eBook, explore 5 strategies that can help you maintain customer service levels when expected events occur. Download your copy to get started.
Posted: 19 Jan 2021 | Published: 19 Jan 2021

NICE inContact

The Transformed Workplace
sponsored by NICE inContact
RESEARCH CONTENT: Companies around the world are preparing for a future where many of their agents continue to work outside of the office as well as onsite in blended teams. So how do you get your contact center ready for a changing agent workforce that works from anywhere? Download this Nemertes report for expert tips on navigating a successful transition.
Posted: 19 Jan 2021 | Published: 19 Jan 2021

NICE inContact

The Real-World Guide to Managing Remote Teams with CXone
sponsored by NICE inContact
WEBCAST: In this interactive workshop, learn how you can better manage your remote contact center agents with NICE inContact’s CXone. You’ll also be provided with a workbook you can use as a real-life reference once you’re back in the office. Watch now to get started.
Posted: 15 Jan 2021 | Premiered: Jan 15, 2021

NICE inContact

Customer Success Story: MoneyGram
sponsored by NICE inContact
CASE STUDY: Watch this video to see how NICE inContact has provided MoneyGram with seamless, user-friendly technology, that they can rely on.
Posted: 15 Jan 2021 | Published: 15 Jan 2021

NICE inContact

Calltower’s Native Teams Direct Routing with Contact Center Delivers a Full Turnkey Solution
sponsored by CallTower, Inc.
DATA SHEET: When it comes to unified communications, supported UCaaS, CCaaS (Contact-Center-as-a-Service) and collaboration for full communication enablement can all add up to critical success. Now, companies using Microsoft Teams can experience the full power of these services. Scan this data sheet for full details.
Posted: 14 Jan 2021 | Published: 14 Jan 2021

CallTower, Inc.

How AI Will Impact Employee Hiring, Engagement, And Retention
sponsored by Emmersion Learning
WHITE PAPER: Amid the shift to remote work, organizations are realizing the advantages of using tools like AI to assist in the hiring process. Get expert insight on how AI is—and will continue to—impact employee hiring, engagement and retention in this paper.
Posted: 13 Jan 2021 | Published: 13 Jan 2021

Emmersion Learning

Six Ways to Put Avaya OneCloud™ CCaaS to Work for Your Business
sponsored by Avaya
RESOURCE: Avaya OneCloud CCaaS offers a seamless path to the cloud with powerful customer experience tools from a trusted vendor. Explore the 6 key ways OneCloud can benefit your organization in this infographic.
Posted: 13 Jan 2021 | Published: 13 Jan 2021

Avaya

Avaya OneCloud™ CCaaS
sponsored by Avaya
PRODUCT OVERVIEW: In this product overview, learn about Avaya’s cloud-based contact center solution, Avaya OneCloud CCaaS ,and its features, as well as how it can help you build customer loyalty, maximize employee and team performance, and more. Get started today by downloading your copy.
Posted: 13 Jan 2021 | Published: 13 Jan 2021

Avaya

Rethinking the Contact Center
sponsored by Avaya
RESEARCH CONTENT: Successful organizations follow some key best practices to ensure they are delivering a good experience in their contact center. This Nemertes research report outlines those strategies, as well as expert tips for boosting agent productivity, implementing chatbots, and more. Download your copy to get started.
Posted: 12 Jan 2021 | Published: 12 Jan 2021

Avaya

The innovator’s guide to the digital contact center
sponsored by RingCentral
WHITE PAPER: Download this white paper for a look at how contact centers are adopting newer, digital channels, and explore tips for adjusting to customers’ ever-changing expectations.
Posted: 18 Dec 2020 | Published: 18 Dec 2020

RingCentral
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