Customer Support Software

CASE STUDY: Access this case study to learn how the Hyperscience Platform is empowering businesses to transform their operations and drive operational efficiency as well as human productivity by fully unlocking the power of their data.

Posted: 20 Nov 2020 | Published: 20 Nov 2020

WEBCAST: The NWN Experience Management Platform (EMP) delivers a unified view into your environment – from core to cloud – offering advanced analytics, reporting, customer success center, and proactive alerting. Learn more about the solution in this webinar.

Posted: 19 Nov 2020 | Premiered: Nov 19, 2020

WHITE PAPER: Access this case study to learn about NTT Ltd.’s management of SAP on Azure, a solution that increases capacity while reduces system outages, giving organizations the flexibility and scalability they require to manage client queries.

Posted: 18 Nov 2020 | Published: 18 Nov 2020

VIDEO: Access this video to learn how your organization can leverage NWN’s Contact Center Solution to make intelligent and transformative decisions for your company.

Posted: 18 Nov 2020 | Premiered: 18 Nov 2020

WHITE PAPER: Access this white paper to learn 4 key questions and answers when adjusting to the big retail pivot.

Posted: 17 Nov 2020 | Published: 17 Nov 2020

WHITE PAPER: Download this white paper to see how uniting customer and network workflows can help telecommunications companies deliver better experiences and improve productivity.

Posted: 16 Nov 2020 | Published: 16 Nov 2020

VIDEO: Customer expectations are increasing, and subpar service is hurting your business. In a crowded market where customers expect only the best, how can you deliver the experiences they want and need? In this session, learn about Fujitsu’s approach to delivering great customer experiences.

Posted: 10 Nov 2020 | Premiered: 10 Nov 2020

VIDEO: With the speed of digital transformation and the consumerization of IT, traditional incumbents are being forced to adapt & innovate at an unpreceded pace. This session will look at how ServiceNow was critical to BT Global’s service and platform innovation and reflect on the journey, including the crucial lessons learnt along the way.

Posted: 06 Nov 2020 | Premiered: 06 Nov 2020

VIDEO: ServiceNow Customer Service Management enhances business agility with improved processes for agents and expanded service channels for customers. Learn more about these new capabilities plus more and see them in action with demos.

Posted: 03 Nov 2020 | Premiered: 03 Nov 2020

ANALYST REPORT: In this exclusive Forrester Consulting report, Forrester examined the potential ROI of Freshdesk. Freshdesk, the popular customer service platform, was found to have a massive 462% 3-year ROI, with a fast time to value—just less than 3 months. Get the details in the full Forrester report, available for download here.

Posted: 27 Oct 2020 | Published: 27 Oct 2020

RESOURCE: CXM means orchestrating and delivering the end-to-end customer experience across every touch point, at any time, at scale. Hear from the digital leaders that are taking a CXM mindset to their content creation, marketing, advertising, analytics, commerce and more on this Adobe webpage.

Posted: 19 Oct 2020 | Published: 19 Oct 2020

EBOOK: [24]7.ai defines Conversational Commerce as a tool that aims to replicate and automate a deep level of communication between company and customer found in traditional, face-to-face interactions. Get the basics about the “customer experience of the future” in this 35-page introductory guide.

Posted: 21 Sep 2020 | Published: 21 Sep 2020

ANALYST REPORT: In this report, Ovum names the 9 market leaders—as well as 2 market challengers—that are making the most out of AI with their virtual assistants. Explore the key findings here.

Posted: 21 Sep 2020 | Published: 21 Sep 2020

WHITE PAPER: In this exclusive Forrester Research report, Forrester evaluates the top 13 providers in the digital-first customer service market, which has seen tremendous growth this year. Download the report to learn about the 3 key takeaways to keep in mind for a successful customer service approach—and see if your vendor makes the list.

Posted: 21 Sep 2020 | Published: 21 Sep 2020

WEBCAST: Watch this video for tips on creating an omnichannel experience that can help you support customers during and after COVID-19.

Posted: 01 Sep 2020 | Premiered: Aug 20, 2020

WHITE PAPER: Access this white paper to learn about these healthcare IT innovations, how clinicians are re-inventing care delivery, ways to ensure resilience for your critical business operations, and more.

Posted: 18 Aug 2020 | Published: 18 Aug 2020

EBOOK: Access this e-book to learn what changes with remote support teams, what strategies you can implement now, and how to manage your teams across locations to service customers.

Posted: 31 Jul 2020 | Published: 31 Jul 2020

RESOURCE: Access this resource to learn what exactly a Voice over Internet Protocol (VoIP) is, the variety of ways to place VoIP calls, and the 6 benefits of a VoIP solution.

Posted: 28 Jul 2020 | Published: 28 Jul 2020

RESOURCE: Access this resource to see what it takes for customer to share their data and discover the top 3 CX experiences a company should deliver in exchange for personal information.

Posted: 28 Jul 2020 | Published: 08 Apr 2020

ANALYST REPORT: In the search to uncover the facts about worker experiences across a broad range of global regions and industries, a survey commissioned by Dell points the way to greater work effectiveness and organizational competitiveness. Access this analyst report to discover the 9 key findings of the study.

Posted: 27 Jul 2020 | Published: 27 Jul 2020

WHITE PAPER: Access this research report to see how you can harness and analyze customer data to provide top-notch customer service.

Posted: 22 Jul 2020 | Published: 22 Jul 2020

EZINE: In this week's Computer Weekly, global beauty brand Avon explains how it coped with a lockdown dilemma – a door-to-door sales model when its reps couldn't leave home. Our buyer's guide examines the use of artificial intelligence in IT security. And we analyse the government's decision to strip Huawei from the UK's 5G network. Read the issue now.

Posted: 18 Jul 2020 | Published: 21 Jul 2020

CASE STUDY: Access this case study to learn 4 Freshsales features that eye care start up CovalentCareers is using to their advantage.

Posted: 30 Jun 2020 | Published: 30 Jun 2020

WHITE PAPER: Check out this white paper to learn the key capabilities of the SAP Business One ERP solution and discover how working with Sapphire Systems will help your business move forward faster.

Posted: 29 Jun 2020 | Published: 29 Jun 2020

WHITE PAPER: Access this white paper to discover the 3 major benefits of delivering unified commerce.

Posted: 25 Jun 2020 | Published: 24 Jun 2020