Customer Support Software

WHITE PAPER: Download this white paper to discover a 7-step approach for capturing new clients as an MSP and learn how to use them in your enterprise to win new customers and to streamline the onboarding process.

Posted: 04 Dec 2019 | Published: 31 Dec 2017

WHITE PAPER: Customer experience has reached the pinnacle of businesses success, but it has become an extremely time and resource intensive priority. Download this chatbot guide which overviews 5 data points proving why businesses should consider implementing AI chatbots to meet customer needs.

Posted: 14 Nov 2019 | Published: 14 Nov 2019

WHITE PAPER: The following white paper digs into the evolution of the field service labor market. Download now to discover 4 different models that organizations can use to improve their field service workforce and to empower revenue growth.

Posted: 25 Oct 2019 | Published: 25 Oct 2019

VIDEO: View this webinar to review a number of trends impacting the CX technology landscape, and uncover everything you need to know about navigating its changes.

Posted: 30 Sep 2019 | Premiered: 04 Jul 2018

WHITE PAPER: Inside, discover how to make personalization work for your retail organization without compromising customer privacy. Uncover the digital technologies moving retailers closer to seamless digital experience, and review 4 ways to keep your customer secure throughout the personalization process.

Posted: 26 Sep 2019 | Published: 26 Sep 2019

WEBCAST: View this webinar from Avtex to discover the direct impact your employee satisfaction has on customer experiences. Review strategies for improving contact center agent efficiency and satisfaction, and uncover the benefits of integrating contact center and CRM platforms.

Posted: 26 Sep 2019 | Premiered: Apr 4, 2018

WHITE PAPER: View this white paper to learn how your organization can improve contact center performance and customer satisfaction with a CRM integration. Review how a CRM integration can help provide superior customer service on first contact, and learn what to look for in a contact center and CRM integration software.

Posted: 25 Sep 2019 | Published: 31 Dec 2017

EGUIDE: Is your organization suffering from poor self-service? Inside, discover the cost of poor customer self-service. Uncover 6 reasons why your self-service options aren't landing, and learn what your organization can do to get back on track.

Posted: 24 Sep 2019 | Published: 23 Sep 2019

WHITE PAPER: How can your organization improve agent efficiency and increase contact center productivity? View this white paper, and learn how Avtex InteractionSync can help your contact center boost efficiency and agent productivity, and decide if InteractionSync is right for your organization.

Posted: 19 Sep 2019 | Published: 31 Dec 2017

RESOURCE: View these video to learn how your organization can improve its customer experiences with ServiceNow Customer Service Management.

Posted: 18 Sep 2019 | Published: 18 Sep 2019

RESOURCE: In this article, explore 6 reasons why customer experience management (CEM) should take precedence in your enterprise marketing strategy. Discover how a great CX adds value to your brand, and uncover how CEM makes powerful enterprise marketing affordable and attainable.

Posted: 18 Sep 2019 | Published: 12 Jun 2019

RESEARCH CONTENT: View this Forrester Total Economic Impact report to uncover the potential ROI of an Adobe Analytics and Adobe Audience Manager adoption, and decide if Adobe is right for your organization's customer experience goals.

Posted: 16 Sep 2019 | Published: 31 Dec 2018

WHITE PAPER: In this white paper, explore how governments and government agencies can improve their citizens' satisfaction by refining their citizen experience. Additionally, learn how to define a successful citizen experience, and uncover 3 steps to improving yours.

Posted: 16 Sep 2019 | Published: 31 Dec 2017

EGUIDE: How can your organization create a compelling customer experience (CX) strategy? Inside discover what constitutes a successful CX, and explore the 6 steps your organization should take to build a successful CX and confer a competitive advantage.

Posted: 12 Sep 2019 | Published: 10 Sep 2019

RESOURCE: What is content modeling and how can it help your online retail organization improve CX and drive sales? View this article to get all the information you need on content modeling, and learn how to create an effective content model for your organization.

Posted: 12 Sep 2019 | Published: 17 Jan 2019

EBOOK: In this e-book, discover how AppNeta surpassed their lead expectations by re-envisioning their existing demand generation strategy with TechTarget Priority Engine. Review Priority Engine product features and benefits, and decide if Priority Engine is right for your organization.

Posted: 11 Sep 2019 | Published: 11 Sep 2019

ESSENTIAL GUIDE: Download this essential guide to explore tips for building a digital customer service strategy and uncover how self-service platforms can help improve customer experiences.

Posted: 09 Sep 2019 | Published: 09 Sep 2019

WHITE PAPER: In this white paper, learn how CMOs can drive cutting-edge customer experiences by leveraging their existing business data, and review how leveraging your data effectively can help attract new prospects, increase conversion rates, and reduce customer churn.

Posted: 30 Aug 2019 | Published: 30 Aug 2019

WHITE PAPER: CRM has become the cornerstone of successful businesses around the globe, but what exactly do you know about CRM? In this special report, discover some common misconceptions about CRM. Review 4 pivotal questions that determine the success or failure of a CRM framework, and review how to measure the value of your CRM software..

Posted: 29 Aug 2019 | Published: 15 Nov 2017

WHITE PAPER: In this guide, discover everything you need to know about creating and maintaining call center quality assurance. Uncover the problems created by poor call center quality assurance, and learn how to resolve call center quality management issues with a robust call center quality assurance strategy.

Posted: 28 Aug 2019 | Published: 28 Aug 2019

WHITE PAPER: View this white paper to learn about common CX challenges altering customer expectations around the globe. Review how instilling a customer-first business culture can jumpstart your CX strategy, and learn how to implement new technology and CX initiatives successfully, while delivering on business value and improving overall customer satisfaction.

Posted: 27 Aug 2019 | Published: 27 Aug 2019

WHITE PAPER: In this white paper, explore the product features and benefits of a Talkdesk cloud-native enterprise contact center. Review how Talkdesk can help your organization improve service delivery and quality of service, and decide if Talkdesk is right for your organization.

Posted: 23 Aug 2019 | Published: 23 Aug 2019

WHITE PAPER: View this white paper to learn how 5 great brands are leveraging AI-powered search technology to drive more engagement and better service across their organization.

Posted: 19 Aug 2019 | Published: 19 Aug 2019

RESOURCE: Customer expectations are changing faster than ever before. Do you know what to expect? View this infographic to explore the 4 critical business challenges facing modern support organizations and learn how AI-powered search can provide help.

Posted: 19 Aug 2019 | Published: 19 Aug 2019

EGUIDE: Download this e-guide to learn about the role technology plays in patient engagement and explore the tools most often used by healthcare providers.

Posted: 29 Aug 2019 | Published: 29 Aug 2019