Customer Support Software

CASE STUDY: Examine this short case study to learn how Open Universities Australia partnered with LivePerson to scale automation across channels, boosting customer satisfaction scores by 20% and improving lead generation with a bot that resulted in 250% ROI within the first six weeks of its launch.

Posted: 15 Jul 2021 | Published: 15 Jul 2021

WEBCAST: Check out this webcast from Alchemer to hear VP of Customer Experience at IDC and CEO at Alchemer discuss how to build an empathetic relationship between customers and brands, the importance of technology in strengthening customer experience and driving business outcomes, and more.

Posted: 18 Feb 2021 | Premiered: Feb 18, 2021

WEBCAST: Customer loyalty and retention are not the same—but they are inextricably linked. Loyalty is about the emotional relationship with a customer, while retention focuses on quantifying those relationships. Learn more about the differences between customer loyalty and retention, and get tips on mastering these initiatives, in this webinar.

Posted: 17 Feb 2021 | Premiered: Feb 17, 2021

WHITE PAPER: While the contact center customer experience is generally better than ever, too many businesses are simply purchasing cutting edge solutions without a thoughtful technology strategy— a dangerous game to play. Access this expert guide to learn 4 steps to successful contact center technology implementation.

Posted: 26 Jan 2021 | Published: 22 Jan 2021

CASE STUDY: Utmost Group, which delivers middle-office operations for core life insurance business, sought to embrace automation to improve the delivery of customer services. In this case study, see how Utmost Group deployed Enate’s Service Orchestration to do just that.

Posted: 13 Jan 2021 | Published: 13 Jan 2021

EBOOK: Access this white paper for essential tips and 3 key questions to shape your call deflection strategy on.

Posted: 16 Dec 2020 | Published: 16 Dec 2020

WEBCAST: The NWN Experience Management Platform (EMP) delivers a unified view into your environment – from core to cloud – offering advanced analytics, reporting, customer success center, and proactive alerting. Learn more about the solution in this webinar.

Posted: 19 Nov 2020 | Premiered: Nov 19, 2020

VIDEO: Access this video to learn how your organization can leverage NWN’s Contact Center Solution to make intelligent and transformative decisions for your company.

Posted: 18 Nov 2020 | Premiered: 18 Nov 2020

EBOOK: Access this e-book to learn what changes with remote support teams, what strategies you can implement now, and how to manage your teams across locations to service customers.

Posted: 31 Jul 2020 | Published: 31 Jul 2020

EZINE: In this week's Computer Weekly, global beauty brand Avon explains how it coped with a lockdown dilemma – a door-to-door sales model when its reps couldn't leave home. Our buyer's guide examines the use of artificial intelligence in IT security. And we analyse the government's decision to strip Huawei from the UK's 5G network. Read the issue now.

Posted: 18 Jul 2020 | Published: 21 Jul 2020

CASE STUDY: Access this case study to learn 4 Freshsales features that eye care start up CovalentCareers is using to their advantage.

Posted: 30 Jun 2020 | Published: 30 Jun 2020

ANALYST REPORT: In this Magic Quadrant, Gartner evaluates 16 vendors that help larger organizations successfully navigate the challenges of customer service.

Posted: 16 Jun 2020 | Published: 04 Jun 2020

WEBCAST: Scripted chatbots and virtual agents are more different than you think. In this webinar, learn exactly what sets the two technologies apart. The webinar also provides insight into how automation and knowledge management are powering intelligent virtual agents in customer support.

Posted: 12 Jun 2020 | Premiered: Feb 6, 2020

WHITE PAPER: Many customer support agents are overworked and overburdened with around the clock support, management headaches, and budget constraints. As a result, businesses are considering hiring digital staff to help ease the load. Learn more about the future of virtual agents in IT in this guide.

Posted: 12 Jun 2020 | Published: 12 Jun 2020

EGUIDE: How can your organization create a compelling customer experience (CX) strategy? Inside discover what constitutes a successful CX, and explore the 6 steps your organization should take to build a successful CX and confer a competitive advantage.

Posted: 12 Sep 2019 | Published: 10 Sep 2019

WHITE PAPER: Download this white paper to examine common models and insight on what qualification criteria to focus on in determining your own ideal approach to ABM scoring.

Posted: 19 Jul 2019 | Published: 19 Jul 2019

PRODUCT OVERVIEW: Inside, learn why support teams have an opportunity to transform their service desks using virtual agents, and how machine-driven support and human-based conversations can help provide better CX.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

WHITE PAPER: Download this white paper to learn how the IT service desk demonstrates how the internal CX is influenced by the journey through interaction touchpoints, and why achieving this often requires a redesign of company culture, new technology, and modernized processes.

Posted: 30 Apr 2019 | Published: 30 Apr 2019

CASE STUDY: In this case study, learn how Cisco conceptualizes its marketing technology landscape and how a business intelligence platform enables Cisco's drive to create best-in-class experiences.

Posted: 02 Oct 2018 | Published: 02 Oct 2018

EGUIDE: Download this e-guide to learn about the role technology plays in patient engagement and explore the tools most often used by healthcare providers.

Posted: 29 Aug 2019 | Published: 29 Aug 2019

EBOOK: Customer service and self-service platforms and chatbots can improve the customer experience, but they can also frustrate users. Read this e-book to learn what works, what doesn't and what needs improvement.

Posted: 22 Jul 2019 | Published: 22 Jul 2019

EGUIDE: What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.

Posted: 16 Jul 2019 | Published: 16 Jul 2019

EGUIDE: In this guide, learn how call center optimization can improve your CX strategy. Discover 5 common customer support problems affecting your CX, and learn how call center transformation can increase business value and drive customer satisfaction.

Posted: 03 Jul 2019 | Published: 01 Jul 2019

RESOURCE CENTER: Download this e-guide to learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions. You'll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action.

Posted: 07 Dec 2018 | Published: 07 Dec 2018

EGUIDE: Inside this e-guide, you'll uncover the importance of economic supply and demand and an overview of the pros and cons of 6 customer service channels to improve customer experience.

Posted: 12 Jun 2018 | Published: 06 Jun 2018