Customer Support Software

ANALYST REPORT: In this report, Adobe closely examines how government can move from a one-size-fits-all approach to serving populations digitally and delivering the right information at the right time to individual citizens in 2021 and beyond. Read on to view these critical takeaways.

Posted: 25 Feb 2021 | Published: 31 Dec 2020

WHITE PAPER: Organizational leaders realize that advancing their CX can result in better brand recognition, which can then lead to increased sales and revenue growth. As a result, many organizations rank successful CX improvement higher than overall revenue growth.

Posted: 18 Feb 2021 | Published: 18 Feb 2021

WEBCAST: Check out this webcast from Alchemer to hear VP of Customer Experience at IDC and CEO at Alchemer discuss how to build an empathetic relationship between customers and brands, the importance of technology in strengthening customer experience and driving business outcomes, and more.

Posted: 18 Feb 2021 | Premiered: Feb 18, 2021

WEBCAST: In this webcast from Alchemer, hear the company’s CEO, VP of Customer Success, and Director of Growth Marketing discuss their prediction for how customer experience will change throughout 2021. Access it here to learn 5 trends they have forecasted.

Posted: 18 Feb 2021 | Premiered: Feb 18, 2021

WEBCAST: Customer loyalty and retention are not the same—but they are inextricably linked. Loyalty is about the emotional relationship with a customer, while retention focuses on quantifying those relationships. Learn more about the differences between customer loyalty and retention, and get tips on mastering these initiatives, in this webinar.

Posted: 17 Feb 2021 | Premiered: Feb 17, 2021

CASE STUDY: In this case study, discover why Mozilla chose data collection platform Alchemer, and how its helped them gather customer feedback to improve experiences.

Posted: 12 Feb 2021 | Published: 12 Feb 2021

DATA SHEET: Check out this data sheet to learn the 5 steps of Alchemer’s Net Promoter Score (NPS) customer feedback program and discover the benefits it can bring to your business.

Posted: 12 Feb 2021 | Published: 12 Feb 2021

DATA SHEET: Check out this infographic from Alchemer to explore the 5 steps to achieving customer centricity.

Posted: 09 Feb 2021 | Published: 09 Feb 2021

WHITE PAPER: Today, every organization collects feedback data — but very few act on it. This can be blamed—at least partially—on complex solutions that make it hard to gather actionable insights from data. Enter Alchemer. Learn about Alchemer and how it can help you consolidate and analyze feedback to improve the CX in this white paper.

Posted: 09 Feb 2021 | Published: 09 Feb 2021

CASE STUDY: In the past, the Professional Development and Research Institute on Blindness (PDRIB) struggled to collect feedback from its users in an accessible way, resulting in lower quality data and decreased survey completion rates. Thankfully, things have changed. In this report, learn how PDRIB used Alchemer to make their surveys accessible for any user.

Posted: 08 Feb 2021 | Published: 08 Feb 2021

RESEARCH CONTENT: Seeking a better understanding of the actual costs and benefits associated with a cloud based CEM system, industry analysts recently conducted a total cost of ownership survey aimed at getting answers. Dive further into the results to learn how CSPs and ISPs are using CEM systems.

Posted: 03 Feb 2021 | Published: 03 Feb 2021

CASE STUDY: With the increasing trend in online purchases, coffee company, Lavazza, knew it was time to update their eCommerce websites’ infrastructure. To ensure a successful transition, the organization turned to AWS and Storm Reply. Read this case study to learn about Lavazza’s new eCommerce solution and the benefits it helped them achieved.

Posted: 27 Jan 2021 | Published: 27 Jan 2021

WHITE PAPER: While the contact center customer experience is generally better than ever, too many businesses are simply purchasing cutting edge solutions without a thoughtful technology strategy— a dangerous game to play. Access this expert guide to learn 4 steps to successful contact center technology implementation.

Posted: 26 Jan 2021 | Published: 22 Jan 2021

CASE STUDY: Access this case study to see how Lancashire Constabulary engaged HPE Pointnext Services to help the police gain insight into emergency and non-emergency calls to improve efficiency and effectiveness in serving the public.

Posted: 25 Jan 2021 | Published: 25 Jan 2021

WHITE PAPER: Check out this white paper to learn about the top challenges facing public sector contact centers and how speech and analytics technology is helping to solve them.

Posted: 25 Jan 2021 | Published: 25 Jan 2021

CASE STUDY: Utmost Group, which delivers middle-office operations for core life insurance business, sought to embrace automation to improve the delivery of customer services. In this case study, see how Utmost Group deployed Enate’s Service Orchestration to do just that.

Posted: 13 Jan 2021 | Published: 13 Jan 2021

WHITE PAPER: Read this whitepaper from RingCentral to learn the 4 key steps to restructuring your contact center technology to leverage artificial intelligence and the cloud and the 9 benefits of doing so.

Posted: 17 Dec 2020 | Published: 17 Dec 2020

EBOOK: Access this eBook to get learn a step by step strategy to find the most comprehensive outbound and blended cloud call center platform, which will allow you to reach and engage your audience to create lasting, valuable relationships.

Posted: 16 Dec 2020 | Published: 16 Dec 2020

WEBCAST: The NWN Experience Management Platform (EMP) delivers a unified view into your environment – from core to cloud – offering advanced analytics, reporting, customer success center, and proactive alerting. Learn more about the solution in this webinar.

Posted: 19 Nov 2020 | Premiered: Nov 19, 2020

VIDEO: Access this video to learn how your organization can leverage NWN’s Contact Center Solution to make intelligent and transformative decisions for your company.

Posted: 18 Nov 2020 | Premiered: 18 Nov 2020

VIDEO: Customer expectations are increasing, and subpar service is hurting your business. In a crowded market where customers expect only the best, how can you deliver the experiences they want and need? In this session, learn about Fujitsu’s approach to delivering great customer experiences.

Posted: 10 Nov 2020 | Premiered: 10 Nov 2020

WHITE PAPER: Your business customers deserve the same customer-centric digital experiences that are so common in the B2C world—whether that’s an easy-to-use ecommerce system or a progressive web app. In short, digital experience is critical for everyone involved in your business. Review the business benefits of improving your digital experience here.

Posted: 10 Nov 2020 | Published: 10 Nov 2020

VIDEO: With the speed of digital transformation and the consumerization of IT, traditional incumbents are being forced to adapt & innovate at an unpreceded pace. This session will look at how ServiceNow was critical to BT Global’s service and platform innovation and reflect on the journey, including the crucial lessons learnt along the way.

Posted: 06 Nov 2020 | Premiered: 06 Nov 2020

VIDEO: ServiceNow Customer Service Management enhances business agility with improved processes for agents and expanded service channels for customers. Learn more about these new capabilities plus more and see them in action with demos.

Posted: 03 Nov 2020 | Premiered: 03 Nov 2020

EBOOK: Fortunately, there's now a way to transform Customer Experience by transforming your contact centre in line with your overall digital strategy.

Posted: 10 Sep 2020 | Published: 10 Sep 2020