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The Total Economic Impact Of ServiceNow Customer Service Management
sponsored by ServiceNow
EBOOK: When looking for a solution, the customer wanted a system that could drive users toward more cost-effective channels, consolidate solutions, reduce SLA payments, and improve retrieval of case data. Open this eBook to learn about the solution they implemented, its 7 benefits, and Forrester’s cost benefit analysis.
Posted: 24 Jan 2020 | Published: 24 Jan 2020

ServiceNow

The Customer Experience Perspective
sponsored by ServiceNow
EBOOK: businesses need to evaluate their current customer service approach and embark on a journey to ensure they are steering their leaders and enterprise in the right direction. Access this eBook to read about the 5 keys to a successful customer service operation.
Posted: 24 Jan 2020 | Published: 24 Jan 2020

ServiceNow

Customer Service 2019-2024
sponsored by ServiceNow
RESEARCH CONTENT: Recent trends in customer service have identified the need for a new framework—one that focuses on customers’ journeys and achieving operational excellence. Learn about it, and how you can get started on your customer experience transformation in this Customer Service 2019-2024 outlook.
Posted: 23 Jan 2020 | Published: 23 Jan 2020

ServiceNow

The Power of The Critical Event Management Platform
sponsored by EverBridge Inc.
WHITE PAPER: A reliable operational response automation system that leverages foolproof communications, collaboration, and orchestration can keep people safe and businesses running smoothly. Read this white paper to learn the 4 essential requirements for a robust operational response system and to ensure your data is always available.
Posted: 13 Jan 2020 | Published: 13 Jan 2020

EverBridge Inc.

Top 5 CX Technology Trends for Midsize Contact Centres
sponsored by Genesys
WHITE PAPER: Download this whitepaper, which dives into 5 key trends of CX that will impact call center success heading into 2020.
Posted: 11 Dec 2019 | Published: 11 Dec 2019

Genesys

Magic Quadrant for Personalization Engines
sponsored by Adobe Inc
WHITE PAPER: Download this personalization engine (PE) vendor report, which can help your prepare for your next PE purchase by cross-comparing 14 leading solutions from companies like Adobe, Oracle, and Evergage.
Posted: 11 Dec 2019 | Published: 11 Dec 2019

Adobe Inc

7 Secrets to Winning New Clients
sponsored by RapidFire
WHITE PAPER: Download this white paper to discover a 7-step approach for capturing new clients as an MSP and learn how to use them in your enterprise to win new customers and to streamline the onboarding process.
Posted: 04 Dec 2019 | Published: 31 Dec 2017

RapidFire

Navigating the CX Technology Landscape
sponsored by Avtex
VIDEO: View this webinar to review a number of trends impacting the CX technology landscape, and uncover everything you need to know about navigating its changes.
Posted: 30 Sep 2019 | Premiered: 04 Jul 2018

Avtex

Improving Customer Experience Through Enhanced Employee Experience
sponsored by Avtex
WEBCAST: View this webinar from Avtex to discover the direct impact your employee satisfaction has on customer experiences. Review strategies for improving contact center agent efficiency and satisfaction, and uncover the benefits of integrating contact center and CRM platforms.
Posted: 26 Sep 2019 | Premiered: Apr 4, 2018

Avtex

Integrating CRM and Contact Center Technologies to Improve Customer Experience
sponsored by Avtex
WHITE PAPER: View this white paper to learn how your organization can improve contact center performance and customer satisfaction with a CRM integration. Review how a CRM integration can help provide superior customer service on first contact, and learn what to look for in a contact center and CRM integration software.
Posted: 25 Sep 2019 | Published: 31 Dec 2017

Avtex

Why Aren't Your Self-Service Options Landing?
sponsored by Coveo
EGUIDE: Is your organization suffering from poor self-service? Inside, discover the cost of poor customer self-service. Uncover 6 reasons why your self-service options aren't landing, and learn what your organization can do to get back on track.
Posted: 24 Sep 2019 | Published: 23 Sep 2019

Coveo

InteractionSync: Solving Agent Efficiency Issues and Increasing Contact Center Productivity
sponsored by Avtex
WHITE PAPER: How can your organization improve agent efficiency and increase contact center productivity? View this white paper, and learn how Avtex InteractionSync can help your contact center boost efficiency and agent productivity, and decide if InteractionSync is right for your organization.
Posted: 19 Sep 2019 | Published: 31 Dec 2017

Avtex

6 Reasons Customer Experience Management is the New Enterprise Marketing
sponsored by Contentstack
RESOURCE: In this article, explore 6 reasons why customer experience management (CEM) should take precedence in your enterprise marketing strategy. Discover how a great CX adds value to your brand, and uncover how CEM makes powerful enterprise marketing affordable and attainable.
Posted: 18 Sep 2019 | Published: 12 Jun 2019

Contentstack

The Total Economic Impact of Adobe Analytics and Adobe Audience Manager
sponsored by Adobe Inc
RESEARCH CONTENT: View this Forrester Total Economic Impact report to uncover the potential ROI of an Adobe Analytics and Adobe Audience Manager adoption, and decide if Adobe is right for your organization's customer experience goals.
Posted: 16 Sep 2019 | Published: 31 Dec 2018

Adobe Inc

Increase Customer Satisfaction by Focusing on the Citizen Experience
sponsored by Avtex
WHITE PAPER: In this white paper, explore how governments and government agencies can improve their citizens' satisfaction by refining their citizen experience. Additionally, learn how to define a successful citizen experience, and uncover 3 steps to improving yours.
Posted: 16 Sep 2019 | Published: 31 Dec 2017

Avtex

Create a Great CX Strategy in 6 Steps
sponsored by 4Net
EGUIDE: How can your organization create a compelling customer experience (CX) strategy? Inside discover what constitutes a successful CX, and explore the 6 steps your organization should take to build a successful CX and confer a competitive advantage.
Posted: 12 Sep 2019 | Published: 10 Sep 2019

4Net

Content Modeling and Headless CMS: A Match Made for the Future of Content
sponsored by Contentstack
RESOURCE: What is content modeling and how can it help your online retail organization improve CX and drive sales? View this article to get all the information you need on content modeling, and learn how to create an effective content model for your organization.
Posted: 12 Sep 2019 | Published: 17 Jan 2019

Contentstack

How AppNeta Is Using Intent Data to Re-Envision Demand Gen and Successfully Fuel Pipeline
sponsored by TechTarget
EBOOK: In this e-book, discover how AppNeta surpassed their lead expectations by re-envisioning their existing demand generation strategy with TechTarget Priority Engine. Review Priority Engine product features and benefits, and decide if Priority Engine is right for your organization.
Posted: 11 Sep 2019 | Published: 11 Sep 2019

TechTarget

CRM Special Report
sponsored by Avtex
WHITE PAPER: CRM has become the cornerstone of successful businesses around the globe, but what exactly do you know about CRM? In this special report, discover some common misconceptions about CRM. Review 4 pivotal questions that determine the success or failure of a CRM framework, and review how to measure the value of your CRM software..
Posted: 29 Aug 2019 | Published: 15 Nov 2017

Avtex

Call Center Quality Assurance Guide
sponsored by CallMiner
WHITE PAPER: In this guide, discover everything you need to know about creating and maintaining call center quality assurance. Uncover the problems created by poor call center quality assurance, and learn how to resolve call center quality management issues with a robust call center quality assurance strategy.
Posted: 28 Aug 2019 | Published: 28 Aug 2019

CallMiner

Talkdesk: Enterprise Cloud Contact Center for the Digital World
sponsored by Talkdesk
WHITE PAPER: In this white paper, explore the product features and benefits of a Talkdesk cloud-native enterprise contact center. Review how Talkdesk can help your organization improve service delivery and quality of service, and decide if Talkdesk is right for your organization.
Posted: 23 Aug 2019 | Published: 23 Aug 2019

Talkdesk

Revving Your Salesforce Community Engine: See How 5 Great Brands Are Leveraging Search to Drive More Engagement and Better Self-Service
sponsored by Coveo
WHITE PAPER: View this white paper to learn how 5 great brands are leveraging AI-powered search technology to drive more engagement and better service across their organization.
Posted: 19 Aug 2019 | Published: 19 Aug 2019

Coveo

4 Critical Business Challenges Faced by Support
sponsored by Coveo
RESOURCE: Customer expectations are changing faster than ever before. Do you know what to expect? View this infographic to explore the 4 critical business challenges facing modern support organizations and learn how AI-powered search can provide help.
Posted: 19 Aug 2019 | Published: 19 Aug 2019

Coveo

5 Ways to Deliver Great Customer Self Service
sponsored by Coveo
RESOURCE: View this infographic to explore 5 ways to deliver successful customer service experiences while positively impacting your bottom line.
Posted: 19 Aug 2019 | Published: 19 Aug 2019

Coveo

The Role Technology Plays in Patient Engagement
sponsored by ServiceNow
EGUIDE: Download this e-guide to learn about the role technology plays in patient engagement and explore the tools most often used by healthcare providers.
Posted: 29 Aug 2019 | Published: 29 Aug 2019

ServiceNow
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