Customer Support Software

WHITE PAPER: Access this white paper to discover why disruption is a driving force of the utility landscape and learn 6 priorities for bringing digital to the forefront of your company’s business strategy.

Posted: 19 May 2020 | Published: 15 May 2020

WHITE PAPER: Rescue by LogMeIn commissioned Forrester Consulting to survey CX professionals to dig into the issue. The bottom line: Adopting the right visual engagement technology is critical for brands focused on increasing customer trust and decreasing customer effort as their top CX goals. Learn more about what they found.

Posted: 19 May 2020 | Published: 19 May 2020

VIDEO: How can your organization put customer outcomes front and center while incorporating end to end robotic automation? Access this video from Pega to learn more.

Posted: 18 May 2020 | Premiered: 18 May 2020

RESEARCH CONTENT: Read this interview between ServiceNow and IDC researcher, Karl Whitelock, to see why CX experts say your approach to B2B customer care needs to be different from B2C.

Posted: 15 May 2020 | Published: 15 May 2020

EBOOK: Download this e-book for a refresher of content personalization fundamentals and learn how Progress Sitefinity CMS and Sitefiniity Insight can help manage, organize, and deliver your content.

Posted: 15 May 2020 | Published: 15 May 2020

WHITE PAPER: Access this white paper to read an interview between ServiceNow and Karl Whitelock, Research VP, Communications Service Provider Operations and Monetization at IDC address the top 7 concerns facing service assurance in a 5G world.

Posted: 15 May 2020 | Published: 15 May 2020

DATA SHEET: In these unprecedented times, banks must move beyond compliance and adopt a nimble mindset that focuses on the customer’s experience, not just the bank’s process. Access this data sheet to learn about Axway, a customer experience solution that has been helping banks navigate change for the last 20 years.

Posted: 13 May 2020 | Published: 13 May 2020

WHITE PAPER: 65% of people find a positive experience with a brand to be more influential than ad exposure marketing campaigns. This is all to say: Customer experience is key. In this guide, learn how contact center software is designed to make every customer experience a positive one—starting with your employees.

Posted: 13 May 2020 | Published: 13 May 2020

CASE STUDY: When telecommunications company BT bought EE, how did they harness the data they needed across the 2 organizations to provide customers with a seamless, omni-channel experience? Access this case study to find out.

Posted: 29 Apr 2020 | Published: 29 Apr 2020

WEBCAST: Tune into the summit to hear Don Schuerman, CTO & VP of Product Strategy and Marketing at Pega discuss a bold new vision of how organizations can connect customer experiences to intelligent automation that cuts across the enterprise – and beyond.

Posted: 29 Apr 2020 | Premiered: Apr 29, 2020

WHITE PAPER: This e-book highlights five strategies for experiential commerce to help close the content and commerce integration gap—from uniting your marketing and merchandising functions to moving towards the omnichannel. Download now to discover these essentials and to put them to use in your enterprise.

Posted: 24 Apr 2020 | Published: 24 Apr 2020

RESOURCE: Access this infographic to view recent trends in customer behavioral data analysis in organizations like yours and to discover how to generate actionable insights of your own.

Posted: 23 Apr 2020 | Published: 23 Apr 2020

WHITE PAPER: How can your business take advantage of customer behavioral data? Read this e-book to find out. Inside, you’ll find guidance on how to gleam business-critical results from customer behavior data, 3 use cases, and how to overcome any challenges in your path.

Posted: 22 Apr 2020 | Published: 22 Apr 2020

WEBCAST: By leveraging the power of AI, organizations can finally unlock key data and information from their organization. Watch this webcast to help understand AI in the context of your business, assess your organizations readiness for AI, learn how to prioritize machine learning, and evaluate the potential for AI to deliver ROI to your business.

Posted: 11 Mar 2020 | Premiered: Mar 11, 2020

EBOOK: To encourage CX prioritization, it is crucial to learn about 2020 developments that will inform their marketing strategy. Read this e-book to discover 3 key developments for APAC marketers that, along with technology investments do just that.

Posted: 06 Mar 2020 | Published: 06 Mar 2020

WHITE PAPER: As a generation raised on technology comes of age, consumer expectations are changing. Customers now expect their experiences to be easy, digital, and personal; employees often expect the same from their companies. Read this HMG Strategy white paper to learn more about how technology is affecting businesses and what solutions are available.

Posted: 05 Mar 2020 | Published: 05 Mar 2020

EBOOK: Real-time engagement data management, engagement analytics, and optimization techniques are all top features to look for in a digital intelligence solution. Download this Forrester Wave evaluation to review an in-depth break out of leaders, strong performers, contenders, and challengers in the digital intelligence landscape.

Posted: 04 Mar 2020 | Published: 04 Mar 2020

EBOOK: Read this e-book to gain a 30-45-day playbook for onboarding new customers, tips for expanding your service portfolio, and guidance on evaluating your customer base and introducing existing customers to new services.

Posted: 27 Feb 2020 | Published: 31 Dec 2019

WHITE PAPER: Most manufacturers expect to grow their business in the next 12 months and with the right IT in place, they can ensure this change is successful. Study this ebook to learn 5 key growth factors that contributed to business growth last year and 5 risks that may hinder growth in the coming year.

Posted: 05 Feb 2020 | Published: 05 Feb 2020

EBOOK: Arguably the most important aspect regarding a potential investment in ServiceNow’s Customer Service Management software is the financial outcomes. Explore the cost savings you could experience with the CSM software in this Forrester TEI report.

Posted: 24 Jan 2020 | Published: 24 Jan 2020

EBOOK: Corinium Global Intelligence recently asked 100 C – level professionals how they optimize customer service within their organization. Access this eBook to explore the results from the study, and review the about the 5 keys to a successful customer service operation.

Posted: 24 Jan 2020 | Published: 24 Jan 2020

RESEARCH CONTENT: Recent trends in customer service have identified the need for a new framework—one that focuses on customers’ journeys and achieving operational excellence. Learn about it, and how you can get started on your customer experience transformation in this Customer Service 2019-2024 outlook.

Posted: 23 Jan 2020 | Published: 23 Jan 2020

WHITE PAPER: Download and use this whitepaper to review what the actual businesses benefits are of implementing AI in your customer service operations.

Posted: 18 Dec 2019 | Published: 18 Dec 2019

WHITE PAPER: Whether you're looking for an AI-powered chatbot for HR, IT, or customer service – the primary task it will be used for will dictate what tool to get. Download this 11-point checklist for guidance when purchasing an AI chatbot.

Posted: 16 Dec 2019 | Published: 16 Dec 2019

VIDEO: View this webinar to review a number of trends impacting the CX technology landscape, and uncover everything you need to know about navigating its changes.

Posted: 30 Sep 2019 | Premiered: 04 Jul 2018