Customer Support Software

RESOURCE: Find out how things have changed so rapidly in the last decade, leaving many businesses paralyzed, and how you can use testing, analysis, and optimization to create a customer journey they'll never forget.

Posted: 18 Apr 2018 | Published: 30 Dec 2016

RESEARCH CONTENT: Improving the customer experience at your organization may mean a change of approach. In this Gartner report, learn how you can implement an outside-in approach to your organization's customer-facing processes.

Posted: 13 Apr 2018 | Published: 16 Nov 2015

RESOURCE: Find out why conversational AI is a trend for digitally empowered customers and why chatbots are going to stay to improve mobile customer experiences.

Posted: 12 Apr 2018 | Published: 12 Apr 2018

RESOURCE: Learn about strategic customer data management and how B2B marketers can quickly find the data they need, discover the relationships that deliver the most value, and make the best decisions.

Posted: 06 Apr 2018 | Published: 06 Apr 2018

WHITE PAPER: Find out how you can ensure that your customer data remains reliable and trustworthy as you access, consolidate, and manage it, making it more complex than ever.

Posted: 06 Apr 2018 | Published: 29 Dec 2017

RESOURCE: Find out why customer personalization is a hot-topic at the moment, and how you can deliver an experience your shoppers will love with examples of customer personalization that shoppers actually want.

Posted: 03 Apr 2018 | Published: 05 Feb 2018

ANALYST REPORT: Learn more about the market research and guidelines needed to help application leaders understand and select suitable customer service software, with 4 use cases and 8 critical capabilities to consider.

Posted: 23 Mar 2018 | Published: 19 Dec 2017

VIDEO: Learn about the right tools to kindle employee excitement and the importance of attracting and retaining high quality talent with workforce optimization. Also uncover why you need to provide unique, personalized CX to gain new customers and keep the ones you have.

Posted: 22 Mar 2018 | Premiered: 05 Oct 2016

WEBCAST: Hear from Alla Reznik and Jessica Smith from Verizon about the importance of the customer experience and how your organization can make the move from contact centers to experience centers while capturing the voice of the customers.

Posted: 22 Mar 2018 | Premiered: Oct 10, 2016

WHITE PAPER: Discover how organizations can create value through cloud-based customer engagement solutions, and substantially improve the quality of customer experience they offer by learning about the trends, drivers, inhibitors, technologies, and challenges that are impacting the adoption.

Posted: 22 Mar 2018 | Published: 22 Mar 2018

EBOOK: New content personalization tools help more organizations, including Amazon, target customers. In the process, Jeff Bezos has become the world's richest man.

Posted: 20 Mar 2018 | Published: 20 Mar 2018

CASE STUDY: Uncover how Airbnb's Global Customer Experience team aims to ensure a positive customer experience that begins on Airbnb's platform and extends the duration of a stay.

Posted: 14 Mar 2018 | Published: 14 Mar 2018

RESOURCE: Find out how you can meet your business objectives through human-centered, possibility-driven, options-focused and iterative objectives to accelerate to your next great customer experience.

Posted: 13 Mar 2018 | Published: 13 Mar 2018

WHITE PAPER: Your customers expect effortless and personalized engagement across all their channels. Delivering exceptional customer service requires the platform, infrastructure, applications and resources to identify, route and switch interactions seamlessly between agents and channels, while keeping relevant data available throughout the customer journey.

Posted: 13 Mar 2018 | Published: 31 Dec 2017

ANALYST REPORT: Future-proof your contact center with omnichannel at the center of your digital transformation. It eliminates siloes so your customers get the seamless experience they expect. Learn how to manage the entire customer journey with a single, integrated view of all interactions.

Posted: 13 Mar 2018 | Published: 31 Dec 2017

EZINE: In this week's Computer Weekly as voice-activated smart speakers grow in popularity, we examine how IT teams can use the technology in enterprise applications. Our latest buyer's guide looks at the latest developments in CRM. And UK tech sector leaders tell Parliament why they are so worried about Brexit. Read the issue now.

Posted: 16 Feb 2018 | Published: 16 Feb 2018

EBOOK: In this age of software automation, virtual agents can't replace humans at call centers. Yet chatbots can help assist customers and create new efficiencies.

Posted: 09 Feb 2018 | Published: 09 Feb 2018

CASE STUDY: Explore the stories of 3 companies that implemented a faster, more effective remote support tool enabling them to boost productivity throughout their organizations.

Posted: 02 Feb 2018 | Published: 02 Feb 2018

RESOURCE: The right remote support tool can do more than save your business time and money. Discover the areas where organizations say a remote server tool helped them.

Posted: 31 Jan 2018 | Published: 31 Jan 2018

EZINE: An issue looking at the timing of the ideal sales pitch and just what's happening with IoT and the channel.

Posted: 26 Jan 2018 | Published: 26 Jan 2018

CASE STUDY: Discover how companies like Xerox and L'Oreal adapted and refined their customer support offerings to help with their workforce and IT struggles.

Posted: 29 Nov 2017 | Published: 29 Nov 2017

WHITE PAPER: Discover how your organization can provide friction-free customer service experiences, with technology that taps into 5 functional areas, as well as Forrester's Total Economic Impact framework to choose the best customer relationship platform for your business.

Posted: 17 Nov 2017 | Published: 17 Nov 2017

WHITE PAPER: In this IDC paper, learn what it means to the overall organization to be a CX–focused organization, the impact, benefits, and challenges of pursuing a customer experience strategy, and examples of organizations that have effectively used tools to support service and contact center agents.

Posted: 27 Oct 2017 | Published: 27 Oct 2017

CASE STUDY: Everyone knows Uber, but behind the wheel? A complex ecosystem that keeps the driver and rider connected and processes running smoothly. Discover how customer support and chat tools supported Uber's business growth.

Posted: 25 Oct 2017 | Published: 25 Oct 2017

EBOOK: CRM chatbots on Facebook -- and those on other social platforms -- are the new AI-driven CRM tools changing how companies service customers and close sales.

Posted: 09 Jan 2018 | Published: 09 Jan 2018