Customer Support Software

WEBCAST: Access this webcast to learn about 3 solutions built on the Genesys Cloud that can provide your organization with what it needs to revolutionize the customer experience, from radical simplicity and massive scale, to an emphasis on security.

Posted: 24 Sep 2020 | Premiered: Sep 24, 2020

WHITE PAPER: Access this white paper for the highlights of a survey across 550 US-based consumers to understand what they expect from the customer experience, where organizations are falling short, and how expectations are shifting across generations.

Posted: 21 Sep 2020 | Published: 21 Sep 2020

EBOOK: [24]7.ai defines Conversational Commerce as a tool that aims to replicate and automate a deep level of communication between company and customer found in traditional, face-to-face interactions. Get the basics about the “customer experience of the future” in this 35-page introductory guide.

Posted: 21 Sep 2020 | Published: 21 Sep 2020

ANALYST REPORT: In this report, Ovum names the 9 market leaders—as well as 2 market challengers—that are making the most out of AI with their virtual assistants. Explore the key findings here.

Posted: 21 Sep 2020 | Published: 21 Sep 2020

WHITE PAPER: In this exclusive Forrester Research report, Forrester evaluates the top 13 providers in the digital-first customer service market, which has seen tremendous growth this year. Download the report to learn about the 3 key takeaways to keep in mind for a successful customer service approach—and see if your vendor makes the list.

Posted: 21 Sep 2020 | Published: 21 Sep 2020

WHITE PAPER: While the holiday season is a happy time for businesses and consumers alike, it can be stressful when customer service inquiries are spiking by almost 120%, like they did in 2019. Read this white paper to learn why omnichannel support is necessary for innovative businesses, how to best provide customers with the self-service they crave, and more.

Posted: 18 Sep 2020 | Published: 18 Sep 2020

WHITE PAPER: Surveys show that 66% of customers aged 25 to 44 believe the customer is always right. With customers demand more than ever, how can you deliver on these lofty expectations? Explore this white paper to discover that the answer is, in part, a customer service software that outperforms the competition in several key metrics.

Posted: 18 Sep 2020 | Published: 18 Sep 2020

EBOOK: Fortunately, there's now a way to transform Customer Experience by transforming your contact centre in line with your overall digital strategy.

Posted: 10 Sep 2020 | Published: 10 Sep 2020

CASE STUDY: Check out this case study to learn how organizations like Avant can use livepro to consolidate information into a centralized knowledge based, thus eliminating the need to confer with colleagues, resulting in major performance improvements.

Posted: 10 Sep 2020 | Published: 10 Sep 2020

WHITE PAPER: Check out this white paper for a deeper look into the current state of the financial services industry, what gamification offers, how financial service firms benefit from gamification, how gamification can win over millennials, and more.

Posted: 01 Sep 2020 | Published: 01 Sep 2020

WEBCAST: Watch this video for tips on creating an omnichannel experience that can help you support customers during and after COVID-19.

Posted: 01 Sep 2020 | Premiered: Aug 20, 2020

WHITE PAPER: According to Gartner, 89% of companies now compete primarily on the basis of customer experience. But many organizations still rely on proprietary systems to provide real-time support. A new approach to remote support can cut costs and reduce site visits and call times. Read this white paper to learn to overcome remote support challenges.

Posted: 31 Aug 2020 | Published: 31 Aug 2020

RESOURCE: Check out this blog post to see a few observations, learnings, and best practices implemented in a successful, large-scale WFH migration program at a large enterprise, categorized into 8 parts.

Posted: 31 Aug 2020 | Published: 31 Mar 2020

WHITE PAPER: Access this white paper to learn about these healthcare IT innovations, how clinicians are re-inventing care delivery, ways to ensure resilience for your critical business operations, and more.

Posted: 18 Aug 2020 | Published: 18 Aug 2020

EBOOK: Access this e-book to learn what changes with remote support teams, what strategies you can implement now, and how to manage your teams across locations to service customers.

Posted: 31 Jul 2020 | Published: 31 Jul 2020

EBOOK: Access this e-book to learn 9 characteristics to look for in a cloud-based messaging provider.

Posted: 30 Jul 2020 | Published: 30 Jul 2020

WHITE PAPER: Access this e-book to learn 6 SMS best practices as well as common SMS mistakes to avoid, companies already using SMS with email, and much more.

Posted: 29 Jul 2020 | Published: 29 Jul 2020

RESOURCE: Access this resource to learn what exactly a Voice over Internet Protocol (VoIP) is, the variety of ways to place VoIP calls, and the 6 benefits of a VoIP solution.

Posted: 28 Jul 2020 | Published: 28 Jul 2020

RESOURCE: Access this resource to see what it takes for customer to share their data and discover the top 3 CX experiences a company should deliver in exchange for personal information.

Posted: 28 Jul 2020 | Published: 08 Apr 2020

ANALYST REPORT: In the search to uncover the facts about worker experiences across a broad range of global regions and industries, a survey commissioned by Dell points the way to greater work effectiveness and organizational competitiveness. Access this analyst report to discover the 9 key findings of the study.

Posted: 27 Jul 2020 | Published: 27 Jul 2020

RESOURCE: Be prepared to meet these challenges with 20 videos full of the insights, best practices, and effective technology needed to create the customer experiences your business depends on. Access it here.

Posted: 24 Jul 2020 | Published: 24 Jul 2020

WHITE PAPER: Access this research report to see how you can harness and analyze customer data to provide top-notch customer service.

Posted: 22 Jul 2020 | Published: 22 Jul 2020

WHITE PAPER: Access this white paper to learn 5 ways that customers benefit from Conversation Analytics and discover implementation best practices to follow for success.

Posted: 22 Jul 2020 | Published: 22 Jul 2020

EZINE: In this week's Computer Weekly, global beauty brand Avon explains how it coped with a lockdown dilemma – a door-to-door sales model when its reps couldn't leave home. Our buyer's guide examines the use of artificial intelligence in IT security. And we analyse the government's decision to strip Huawei from the UK's 5G network. Read the issue now.

Posted: 18 Jul 2020 | Published: 21 Jul 2020

DATA SHEET: Forrester interviewed Adobe Document Cloud and Microsoft 365 customers and calculated the potential return on investment (ROI) over three years. Access this data sheet to explore the 5 key benefits Forrester discovered during their research.

Posted: 17 Jul 2020 | Published: 17 Jul 2020