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Transforming Customer Support with Artificial Intelligence Capabilities
sponsored by Zendesk
RESOURCE CENTER: Download this e-guide to learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions. You'll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action.
Posted: 07 Dec 2018 | Published: 07 Dec 2018

Zendesk

A Guide to the CX Improvement Landscape
sponsored by West IP Communications
RESEARCH CONTENT: There are many ways to approach CX restructuring. Read these white pages for informed statistics on the most common business practices regarding CX and highlighted areas for improvement and optimization.
Posted: 07 Dec 2018 | Published: 30 Nov 2018

West IP Communications

The Omnichannel Approach to CX
sponsored by West IP Communications
RESEARCH CONTENT: 70% of consumers think the use of bots programmed to respond like agents is acceptable in customer service. Recommendations for digital integration and many more CX improvement tools can be found in these white pages.
Posted: 07 Dec 2018 | Published: 30 Nov 2018

West IP Communications

Enabling Self-Service with Virtual Assistants
sponsored by Concentrix
VIDEO: Drive natural and intelligent self-service and voice-support that leads to higher overall CX performance, resulting in higher rates of both customer retention and satisfaction. Find out how blending AI with real agents improves CX by watching this webcast.
Posted: 07 Dec 2018 | Premieres: 25 Dec 2018

Concentrix

Telekom Serbia Turns Contact Center into Profit Center with Avaya
sponsored by Avaya
CASE STUDY: Download this case study to learn how Telekom Serbia increased their customer satisfaction rate by almost 16%, while also improving support for mobile services.
Posted: 06 Dec 2018 | Published: 06 Dec 2018

Avaya

Make Your Breakthrough in Customer Engagement
sponsored by Bizagi Ltd
RESEARCH CONTENT: Download this research report to explore insights into the challenges for marketing, customer experience and digital leaders, and 7 steps to digitize customer engagement.
Posted: 03 Dec 2018 | Published: 03 Dec 2018

Bizagi Ltd

Customer Service Metrics That Matter
sponsored by Zendesk
WHITE PAPER: Customer service metrics help to track performance in your primary customer service mission – but you'll need data to be successful. Download this white paper to explore a defined path through all the data and uncover expert advice about how to best use the metrics found to be essential for managing your support operations.
Posted: 30 Nov 2018 | Published: 30 Nov 2018

Zendesk

Optimizely Guide Book
sponsored by Optimizely
RESOURCE: There are plenty of A/B testing tools on the market, and plenty of marketing and web management tools with testing capabilities. However, many of them are costly, time consuming, and can lead to skewed results. In this guidebook, Nucleus Research highlights the Optimizely platform and top benefits customers have experienced since implementing.
Posted: 30 Nov 2018 | Published: 31 Mar 2017

Optimizely

Optimizing Your Online Store
sponsored by Optimizely
RESOURCE: While there's no magic bullet when it comes to the success of your online store, top-performing retailers do have something in common: a growing focus on experience optimization. Find out how experience optimization can help your organization to improve key retail metrics, including purchases, average order value, revenue and more.
Posted: 30 Nov 2018 | Published: 30 Nov 2018

Optimizely

Sharing Identity to Foster Customer Loyalty
sponsored by Zendesk
WHITE PAPER: What's the secret to earning loyal customers? Download this white paper for key takeaways from the research conducted by Dr. Tony Hockley of the London School of Economics and Political Science about the interplay of loyalty and identity.
Posted: 30 Nov 2018 | Published: 30 Nov 2018

Zendesk

Structuring your customer support organization
sponsored by Zendesk
WHITE PAPER: In order to quickly scale, customer service organizations must be organized by teams, tiers, and roles. Read this white paper to discover Zendesk's 3 suggestions for structuring your customer support organization.
Posted: 28 Nov 2018 | Published: 28 Nov 2018

Zendesk

VOC and Culture Change: Cracking the Code
sponsored by Concentrix
VIDEO: In this webinar, learn 7 valuable tips from Gina Massa, Senior Director of CX insights at Concentrix, for developing a culture that uses customer feedback to differentiate on experiences.
Posted: 26 Nov 2018 | Premiered: 26 Nov 2018

Concentrix

Reimagine Productivity with Microsoft Dynamics 365
sponsored by Microsoft
EBOOK: Businesses around the world are seeing the benefits of helping employees work smarter together, automating cumbersome manual tasks, and using customer data as a factor in deciding what to offer. Download this e-book to find out how business solutions from Microsoft help you move away from the complexity of traditional ERP and CRM systems.
Posted: 20 Nov 2018 | Published: 20 Nov 2018

Microsoft

Reinvent Business Productivity with Microsoft Dynamics 365 and Microsoft Office 365
sponsored by Microsoft
EBOOK: To stand out, businesses must make every minute count and every customer engagement shine. Download this e-book to learn how Dynamics 365, Microsoft's business management tool, can integrate with Office 365 to connect business processes and personal productivity and bring insight and efficiency to your daily tasks, and boost customer interactions.
Posted: 19 Nov 2018 | Published: 19 Nov 2018

Microsoft

MSP E-book: Cold Calling Made Easy
sponsored by Datto, Inc.
EBOOK: Read this e-book, designed for MSPs, for tips on warming up your cold calls, 3 techniques for successful sales prospecting, guidance on what to avoid, and more.
Posted: 19 Nov 2018 | Published: 19 Nov 2018

Datto, Inc.

Vendor Comparison: How 10 CCaaS Vendors Compare
sponsored by Nice-InContact
RESEARCH CONTENT: Download this Gartner Magic Quadrant, explore the strengths and cautions of 10 CCaaS vendors, and find out how the dynamics of the CCaaS market have changed based on the evolution of the contact center to the customer experience center.
Posted: 14 Nov 2018 | Published: 17 Oct 2018

Nice-InContact

Autodesk Inc. - Speeding Customer Response Times by 99% with IBM Watson
sponsored by IBM
CASE STUDY: In this case study, learn how Autodesk, a global leader in 3D computer-aided design, engineering, and entertainment software, developed a virtual agent to interact with customers contributing to a 10-point increase in customer satisfaction levels.
Posted: 13 Nov 2018 | Published: 13 Nov 2018

IBM

Design-Led Firms Win the Business Advantage: A Focus on CX Strategy and Execution Reaps Rewards
sponsored by Adobe Inc
RESEARCH CONTENT: A well-crafted experience can make the difference between a loyal, repeat customer and one who gives up and walks away unsatisfied. In this Forrester report, explore the hypothesis that embedding design practices in digital CX strategy creates a tangible and measurable business advantage.
Posted: 12 Nov 2018 | Published: 12 Nov 2018

Adobe Inc

Customer Service 2020
sponsored by Zendesk
RESEARCH CONTENT: Organizations realize that customer experience management will be a major key to success in the future. Read this resource to learn about how technologies such as AI-powered bots and IoT will play a major role in customer experience management in the future.
Posted: 03 Nov 2018 | Published: 03 Nov 2018

Zendesk

Omnichannel Support Made Easy With Zendesk
sponsored by Zendesk
RESOURCE: For many businesses, keeping up with evolving customer expectations can be difficult. In research conducted by Loudhouse, customers are less patient and expect more from their customer service than they did 3 years ago. Read this resource to learn more about how to evolve with customer service expectations.
Posted: 01 Nov 2018 | Published: 01 Nov 2018

Zendesk

Better Customer Experiences With Omnichannel Engagement
sponsored by Zendesk
RESEARCH CONTENT: Customers have many different communication channels at their disposal for customer service. For example, customers may use social media, chatbots, live chat, email, phone, etc. for customer service help. Read this report to learn about how consumer's expectations have changed over the past 3 years and the necessity of omnichannel customer support.
Posted: 01 Nov 2018 | Published: 01 Nov 2018

Zendesk

How Companies Transform Their Customer Experience in the Age of the Customer
sponsored by Zendesk
CASE STUDY: Inside, find out how brands like Uber, Peloton, and Stanley Black & Decker were able to transform their customer experiences. Learn about the importance of tailoring CRM tools to create unique experiences that are honest and data-driven.
Posted: 31 Oct 2018 | Published: 31 Oct 2018

Zendesk

Modernizing Customer Experience with Live Experience Cloud
sponsored by Oracle
VIDEO: As customers are increasingly on mobile devices and expect frictionless, real-time, and contextual experience – companies must adapt. As customers are increasingly on mobile devices and expect frictionless, real-time, and contextual experience – companies must adapt.
Posted: 06 Nov 2018 | Premiered: 06 Nov 2018

Oracle

Go Beyond the Contact Center with Mobile-First Customer Experiences
sponsored by Oracle
EBOOK: Customer experience is a core pillar of your digital transformation strategy. It is about delivering a truly personalized, contextual, and meaningful experience to customers across the entire engagement lifecycle. Uncover 10 considerations for redefining the engagement model and reinventing the customer experience.
Posted: 05 Nov 2018 | Published: 05 Nov 2018

Oracle

Ten Imperatives to Build Digital Customer Engagement
sponsored by Oracle
RESOURCE: To keep up with unpredictable markets, 24% of organizations said enabling digital capabilities is their top priority. Inside, explore an outline of 10 imperatives for true digital customer engagement that can help you deliver transformative customer experience.
Posted: 02 Nov 2018 | Published: 02 Nov 2018

Oracle
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