Customer Support Software

RESOURCE: CXM means orchestrating and delivering the end-to-end customer experience across every touch point, at any time, at scale. Hear from the digital leaders that are taking a CXM mindset to their content creation, marketing, advertising, analytics, commerce and more on this Adobe webpage.

Posted: 19 Oct 2020 | Published: 19 Oct 2020

WHITE PAPER: Read this white paper to learn about Tata Communications Store at Home and how it can help you provide a digital experience that retains the best features of shopping in person while ensuring the health and safety of your customer and employees.

Posted: 06 Oct 2020 | Published: 06 Oct 2020

RESOURCE: The coronavirus pandemic has had lasting effects on the contact center. It’s motivated many vendors to shift focus and consider new areas of innovation. Explore Avaya’s take on how the contact center has—and will continue to—change as a result of digitization and business uncertainty in this blog post.

Posted: 30 Sep 2020 | Published: 30 Sep 2020

WHITE PAPER: Access this white paper for the highlights of a survey across 550 US-based consumers to understand what they expect from the customer experience, where organizations are falling short, and how expectations are shifting across generations.

Posted: 21 Sep 2020 | Published: 21 Sep 2020

EBOOK: [24]7.ai defines Conversational Commerce as a tool that aims to replicate and automate a deep level of communication between company and customer found in traditional, face-to-face interactions. Get the basics about the “customer experience of the future” in this 35-page introductory guide.

Posted: 21 Sep 2020 | Published: 21 Sep 2020

ANALYST REPORT: In this report, Ovum names the 9 market leaders—as well as 2 market challengers—that are making the most out of AI with their virtual assistants. Explore the key findings here.

Posted: 21 Sep 2020 | Published: 21 Sep 2020

WHITE PAPER: In this exclusive Forrester Research report, Forrester evaluates the top 13 providers in the digital-first customer service market, which has seen tremendous growth this year. Download the report to learn about the 3 key takeaways to keep in mind for a successful customer service approach—and see if your vendor makes the list.

Posted: 21 Sep 2020 | Published: 21 Sep 2020

WHITE PAPER: While the holiday season is a happy time for businesses and consumers alike, it can be stressful when customer service inquiries are spiking by almost 120%, like they did in 2019. Read this white paper to learn why omnichannel support is necessary for innovative businesses, how to best provide customers with the self-service they crave, and more.

Posted: 18 Sep 2020 | Published: 18 Sep 2020

WHITE PAPER: Surveys show that 66% of customers aged 25 to 44 believe the customer is always right. With customers demand more than ever, how can you deliver on these lofty expectations? Find out in this white paper.

Posted: 18 Sep 2020 | Published: 18 Sep 2020

EBOOK: Fortunately, there's now a way to transform Customer Experience by transforming your contact centre in line with your overall digital strategy.

Posted: 10 Sep 2020 | Published: 10 Sep 2020

CASE STUDY: Check out this case study to learn how organizations like Avant can use livepro to consolidate information into a centralized knowledge based, thus eliminating the need to confer with colleagues, resulting in major performance improvements.

Posted: 10 Sep 2020 | Published: 10 Sep 2020

WHITE PAPER: Access this white paper for 5 strategies to protect your business and adapt to variations in call volume with Inference's Intelligent Virtual Agents.

Posted: 01 Sep 2020 | Published: 01 Sep 2020

WHITE PAPER: Check out this white paper for a deeper look into the current state of the financial services industry, what gamification offers, how financial service firms benefit from gamification, how gamification can win over millennials, and more.

Posted: 01 Sep 2020 | Published: 01 Sep 2020

WEBCAST: Watch this video for tips on creating an omnichannel experience that can help you support customers during and after COVID-19.

Posted: 01 Sep 2020 | Premiered: Aug 20, 2020

WHITE PAPER: Access this white paper to learn how to navigate the landscape of virtual assistants by understanding what a virtual agent is, how it can improve your business, what options are available to you, and how you can create a solid framework for making a purchasing decision.

Posted: 31 Aug 2020 | Published: 31 Aug 2020

EBOOK: Access this e-book to learn what changes with remote support teams, what strategies you can implement now, and how to manage your teams across locations to service customers.

Posted: 31 Jul 2020 | Published: 31 Jul 2020

EBOOK: Access this e-book to learn 9 characteristics to look for in a cloud-based messaging provider.

Posted: 30 Jul 2020 | Published: 30 Jul 2020

WHITE PAPER: Access this e-book to learn 6 SMS best practices as well as common SMS mistakes to avoid, companies already using SMS with email, and much more.

Posted: 29 Jul 2020 | Published: 29 Jul 2020

RESOURCE: Access this resource to learn what exactly a Voice over Internet Protocol (VoIP) is, the variety of ways to place VoIP calls, and the 6 benefits of a VoIP solution.

Posted: 28 Jul 2020 | Published: 28 Jul 2020

RESOURCE: Access this resource to see what it takes for customer to share their data and discover the top 3 CX experiences a company should deliver in exchange for personal information.

Posted: 28 Jul 2020 | Published: 08 Apr 2020

WHITE PAPER: Access this research report to see how you can harness and analyze customer data to provide top-notch customer service.

Posted: 22 Jul 2020 | Published: 22 Jul 2020

WHITE PAPER: Access this white paper to learn 5 ways that customers benefit from Conversation Analytics and discover implementation best practices to follow for success.

Posted: 22 Jul 2020 | Published: 22 Jul 2020

EZINE: In this week's Computer Weekly, global beauty brand Avon explains how it coped with a lockdown dilemma – a door-to-door sales model when its reps couldn't leave home. Our buyer's guide examines the use of artificial intelligence in IT security. And we analyse the government's decision to strip Huawei from the UK's 5G network. Read the issue now.

Posted: 18 Jul 2020 | Published: 21 Jul 2020

CASE STUDY: Access this case study to learn 4 Freshsales features that eye care start up CovalentCareers is using to their advantage.

Posted: 30 Jun 2020 | Published: 30 Jun 2020

WHITE PAPER: Check out this white paper to learn the key capabilities of the SAP Business One ERP solution and discover how working with Sapphire Systems will help your business move forward faster.

Posted: 29 Jun 2020 | Published: 29 Jun 2020