Customer Support Software

RESOURCE: In this resource, explore the new way of marketing, selling to, and supporting your customers at an account-level, and why it is critical to your success. Take a look at your account-based marketing playbook and some of the key benefits and the impact.

Posted: 30 Jul 2018 | Published: 30 Jul 2018

RESOURCE: In this data sheet, find out how adding self-learning personalization and automatic A/B testing to your website can improve user experience so your customer gets the best possible results every time.

Posted: 26 Jul 2018 | Published: 26 Jul 2018

RESEARCH CONTENT: Take a look at this solution brief to learn how analyzing and correlating all levels of customer engagement can add value and context to each interaction, allowing for a granular understanding of every element of the journey.

Posted: 13 Jul 2018 | Published: 13 Jul 2018

WHITE PAPER: This resource presents survey findings on consumer preferences and offers recommendations for contact center managers to close the gap between digital technology and customer engagement.

Posted: 06 Jul 2018 | Published: 29 Jun 2018

RESOURCE: Inside, find out how a data-driven approach to CX will help you make your customers more loyal than ever as customers' expectations continue to climb higher and higher, and uncover 5 emerging technologies that should be on your strategic CX roadmap.

Posted: 25 Jun 2018 | Published: 25 Jun 2018

WHITE PAPER: In the shift toward digital customer care, chat is getting a lot of attention. Find out how you can help business leaders uncover why chat isn't working for them, and 6 key success factors for making chat a more significant channel.

Posted: 15 Jun 2018 | Published: 15 Jun 2018

RESEARCH CONTENT: 95% of IT decision-makers see customer experience improvements as an important part of their digital transformation, according to Opinium Research. Download the full survey results and see how your competitors plan to change their customer experiences through modern technologies.

Posted: 13 Jun 2018 | Published: 31 Dec 2017

RESOURCE: Today, most companies are failing to realize the payoff of their voice of the customer (VOC) investment. According to Forrester Research, VOC programs are still not taken seriously because they struggle to drive action and prove value. Keep reading to uncover 4 dimensions of your VOC program, the role of VOC software and more.

Posted: 13 Jun 2018 | Published: 13 Jun 2018

RESOURCE: A great customer experience (CX) develops strong lifetime customer relationships, which boosts the customer lifetime value (CLV) – providing a very high ROI on all monies spent on CX. Inside, find out why 86% of customers will pay more for a better CX and the features and benefits of engagement platforms.

Posted: 12 Jun 2018 | Published: 12 Jun 2018

RESOURCE: Today, your customers are in control. They choose when, where, and how much they purchase. If your SMB cannot earn their loyalty, they will do business elsewhere, and you will lose your most profitable customer segment. Read on to find out how to stay ahead of competitors with cloud-based loyalty and customer engagement platforms.

Posted: 12 Jun 2018 | Published: 12 Jun 2018

RESOURCE: In this resource, find out how you can target the critical factors that influence customer experience and pinpoint where your weaknesses might be, so you can prioritize next steps for uncovering and correcting the shortcomings in your customer journeys.

Posted: 12 Jun 2018 | Published: 31 Dec 2017

WHITE PAPER: In this white paper, find out how the right IVR improvement strategy can improve customer experience and reduce cost and how the IVR can be used to drive new revenues and enhance the digital messaging technologies companies have deployed.

Posted: 12 Jun 2018 | Published: 31 Dec 2017

EBOOK: If SMBs establish a robust customer experience strategy, they have a chance to level the playing field and compete with their larger competitors. Inside, learn about 5 ways SMBs can provide stellar customer experiences through consistent processes, integrated strategies, and omnichannel sales and marketing.

Posted: 08 Jun 2018 | Published: 08 Jun 2018

ANALYST REPORT: Inside, uncover results from a survey conducted by SparkPost and view a snapshot of the state of transactional email in 2018, as well as 8 key findings and 5 core recommendations.

Posted: 06 Jun 2018 | Published: 06 Jun 2018

RESOURCE: An IDC survey found that senior execs are unhappy with their omnichannel marketing system. 41% said they failed to deliver a unified, real-time view of the digital customer experience. In this infographic, learn how APIs play a big factor in connecting disparate digital marketing channels.

Posted: 31 May 2018 | Published: 31 May 2018

RESOURCE: Find out how the power of the Microsoft Dynamics 365 CRM tool with LinkedIn Sales Navigator and Microsoft Office 365 empowers sellers to turn relationships into revenue to grow your business.

Posted: 11 May 2018 | Published: 11 May 2018

CASE STUDY: Learn why Aeroporti di Roma adopted a connected intelligence cloud platform to drive the future of their digital transformation and enhance customer service.

Posted: 19 Apr 2018 | Published: 17 Oct 2017

ANALYST REPORT: Learn more about the market research and guidelines needed to help application leaders understand and select suitable customer service software, with 4 use cases and 8 critical capabilities to consider.

Posted: 23 Mar 2018 | Published: 19 Dec 2017

VIDEO: Learn about the right tools to kindle employee excitement and the importance of attracting and retaining high quality talent with workforce optimization. Also uncover why you need to provide unique, personalized CX to gain new customers and keep the ones you have.

Posted: 22 Mar 2018 | Premiered: 05 Oct 2016

WEBCAST: Hear from Alla Reznik and Jessica Smith from Verizon about the importance of the customer experience and how your organization can make the move from contact centers to experience centers while capturing the voice of the customers.

Posted: 22 Mar 2018 | Premiered: Oct 10, 2016

EGUIDE: Inside this e-guide, you'll uncover the importance of economic supply and demand and an overview of the pros and cons of 6 customer service channels to improve customer experience.

Posted: 12 Jun 2018 | Published: 06 Jun 2018

RESOURCE: If you've gone through the grind of picking a CRM, realizing it didn't fit, dusting yourself off and making a difference choice, keep reading to explore a cheat sheet to help streamline your CRM hunt.

Posted: 12 Jun 2018 | Published: 22 Aug 2017

EGUIDE: Explore the growing acceptance of virtual agents and find out how Vivino, the world's most downloaded wine app, configured their contact center and improved customer experiences for millions of global smartphone users speaking different languages.

Posted: 23 May 2018 | Published: 23 May 2018

WHITE PAPER: If you're looking to move to Oracle for a CRM platform, uncover some tested best practices based on real life case studies. Learn how Hitachi Consulting helped companies make the move -- resulting in significant cost reduction and increased productivity.

Posted: 18 May 2018 | Published: 29 Dec 2017

EGUIDE: Explore how Marathon Sports established a more customer-centric strategy, and learn about the role of a loyalty program and customer insights for improving customer experiences.

Posted: 09 May 2018 | Published: 09 May 2018