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The Definitive Guide to Account Based Marketing
sponsored by Marketo
RESOURCE: In this resource, explore the new way of marketing, selling to, and supporting your customers at an account-level, and why it is critical to your success. Take a look at your account-based marketing playbook and some of the key benefits and the impact.
Posted: 30 Jul 2018 | Published: 30 Jul 2018

Marketo

Fusion for Digital Commerce: Increase Revenue Per Visit with Omnichannel Search and Recommendations
sponsored by Lucidworks
RESOURCE: In this data sheet, find out how adding self-learning personalization and automatic A/B testing to your website can improve user experience so your customer gets the best possible results every time.
Posted: 26 Jul 2018 | Published: 26 Jul 2018

Lucidworks

Nexidia Analytics Solution Brief
sponsored by NICE Systems, Inc
RESEARCH CONTENT: Take a look at this solution brief to learn how analyzing and correlating all levels of customer engagement can add value and context to each interaction, allowing for a granular understanding of every element of the journey.
Posted: 13 Jul 2018 | Published: 13 Jul 2018

NICE Systems, Inc

Customer Engagement – The Road to 2020
sponsored by West UC
WHITE PAPER: This resource presents survey findings on consumer preferences and offers recommendations for contact center managers to close the gap between digital technology and customer engagement.
Posted: 06 Jul 2018 | Published: 29 Jun 2018

West UC

How to Build Digital, Connected and Adaptive Customer Experiences
sponsored by Oracle Cloud
RESOURCE: Inside, find out how a data-driven approach to CX will help you make your customers more loyal than ever as customers' expectations continue to climb higher and higher, and uncover 5 emerging technologies that should be on your strategic CX roadmap.
Posted: 25 Jun 2018 | Published: 25 Jun 2018

Oracle Cloud

Chat Channel Expansion: How to Shift from Voice to Chat with Success
sponsored by Convergys
WHITE PAPER: In the shift toward digital customer care, chat is getting a lot of attention. Find out how you can help business leaders uncover why chat isn't working for them, and 6 key success factors for making chat a more significant channel.
Posted: 15 Jun 2018 | Published: 15 Jun 2018

Convergys

Giving Machine a voice - UK
sponsored by Mitel Networks Limited
RESEARCH CONTENT: 95% of IT decision-makers see customer experience improvements as an important part of their digital transformation, according to Opinium Research. Download the full survey results and see how your competitors plan to change their customer experiences through modern technologies.
Posted: 13 Jun 2018 | Published: 31 Dec 2017

Mitel Networks Limited

The Action Gap: What's Causing all the Disappointment in your Voice of the Customer Program and How to Fix it
sponsored by Convergys
RESOURCE: Today, most companies are failing to realize the payoff of their voice of the customer (VOC) investment. According to Forrester Research, VOC programs are still not taken seriously because they struggle to drive action and prove value. Keep reading to uncover 4 dimensions of your VOC program, the role of VOC software and more.
Posted: 13 Jun 2018 | Published: 13 Jun 2018

Convergys

CX Extends Beyond the Initial Sale: The Business Case for a Seamless Customer Experience Management System
sponsored by Oracle Corporation
RESOURCE: A great customer experience (CX) develops strong lifetime customer relationships, which boosts the customer lifetime value (CLV) – providing a very high ROI on all monies spent on CX. Inside, find out why 86% of customers will pay more for a better CX and the features and benefits of engagement platforms.
Posted: 12 Jun 2018 | Published: 12 Jun 2018

Oracle Corporation

Drive Sales by Fostering a Loyal Customer Base: Personalization Technology is the Key to Building Customer Loyalty
sponsored by Oracle Corporation
RESOURCE: Today, your customers are in control. They choose when, where, and how much they purchase. If your SMB cannot earn their loyalty, they will do business elsewhere, and you will lose your most profitable customer segment. Read on to find out how to stay ahead of competitors with cloud-based loyalty and customer engagement platforms.
Posted: 12 Jun 2018 | Published: 12 Jun 2018

Oracle Corporation

13 Common Pain Points in Customer Journeys A Checklist for CX Improvement
sponsored by Convergys
RESOURCE: In this resource, find out how you can target the critical factors that influence customer experience and pinpoint where your weaknesses might be, so you can prioritize next steps for uncovering and correcting the shortcomings in your customer journeys.
Posted: 12 Jun 2018 | Published: 31 Dec 2017

Convergys

3 IVR Transformations That Saved Millions of Dollars
sponsored by Convergys
WHITE PAPER: In this white paper, find out how the right IVR improvement strategy can improve customer experience and reduce cost and how the IVR can be used to drive new revenues and enhance the digital messaging technologies companies have deployed.
Posted: 12 Jun 2018 | Published: 31 Dec 2017

Convergys

5 Ways to Improve Customer Experience & Drive Growth Through Profitable Sales
sponsored by Oracle Corporation
EBOOK: If SMBs establish a robust customer experience strategy, they have a chance to level the playing field and compete with their larger competitors. Inside, learn about 5 ways SMBs can provide stellar customer experiences through consistent processes, integrated strategies, and omnichannel sales and marketing.
Posted: 08 Jun 2018 | Published: 08 Jun 2018

Oracle Corporation

Transactional Email Benchmark Report 2018
sponsored by SparkPost
ANALYST REPORT: Inside, uncover results from a survey conducted by SparkPost and view a snapshot of the state of transactional email in 2018, as well as 8 key findings and 5 core recommendations.
Posted: 06 Jun 2018 | Published: 06 Jun 2018

SparkPost

The Rise of Customer Experience Networks
sponsored by Axway
RESOURCE: An IDC survey found that senior execs are unhappy with their omnichannel marketing system. 41% said they failed to deliver a unified, real-time view of the digital customer experience. In this infographic, learn how APIs play a big factor in connecting disparate digital marketing channels.
Posted: 31 May 2018 | Published: 31 May 2018

Axway

Enable Smarter Selling and Boost Customer Relationships
sponsored by Microsoft
RESOURCE: Find out how the power of the Microsoft Dynamics 365 CRM tool with LinkedIn Sales Navigator and Microsoft Office 365 empowers sellers to turn relationships into revenue to grow your business.
Posted: 11 May 2018 | Published: 11 May 2018

Microsoft

Aeroporti di Roma Lands Digital Transformation Right on Time: Complete data integration, correlation, and visibility on customer behaviors
sponsored by TIBCO
CASE STUDY: Learn why Aeroporti di Roma adopted a connected intelligence cloud platform to drive the future of their digital transformation and enhance customer service.
Posted: 19 Apr 2018 | Published: 17 Oct 2017


Critical Capabilities for the CRM Customer Engagement Center
sponsored by Zendesk
ANALYST REPORT: Learn more about the market research and guidelines needed to help application leaders understand and select suitable customer service software, with 4 use cases and 8 critical capabilities to consider.
Posted: 23 Mar 2018 | Published: 19 Dec 2017

Zendesk

Use Gamification and Workforce Optimization to Help Improve Your Customer Experience
sponsored by Verizon
VIDEO: Learn about the right tools to kindle employee excitement and the importance of attracting and retaining high quality talent with workforce optimization. Also uncover why you need to provide unique, personalized CX to gain new customers and keep the ones you have.
Posted: 22 Mar 2018 | Premiered: 05 Oct 2016

Verizon

Better, Faster, Shorter: Engaging Customers and Resolving Issues With New Contact Center Tools
sponsored by Verizon
WEBCAST: Hear from Alla Reznik and Jessica Smith from Verizon about the importance of the customer experience and how your organization can make the move from contact centers to experience centers while capturing the voice of the customers.
Posted: 22 Mar 2018 | Premiered: Oct 10, 2016

Verizon

6 Customer Service Channels You Need to Support
sponsored by Freshworks
EGUIDE: Inside this e-guide, you'll uncover the importance of economic supply and demand and an overview of the pros and cons of 6 customer service channels to improve customer experience.
Posted: 12 Jun 2018 | Published: 06 Jun 2018

Freshworks

Choosing a Sales CRM: 11 Factors That'll Help you Decide Easily, and Faster
sponsored by Freshworks
RESOURCE: If you've gone through the grind of picking a CRM, realizing it didn't fit, dusting yourself off and making a difference choice, keep reading to explore a cheat sheet to help streamline your CRM hunt.
Posted: 12 Jun 2018 | Published: 22 Aug 2017

Freshworks

Taking on Virtual Agents to Handle Global Smartphone Users
sponsored by ConvergeOne
EGUIDE: Explore the growing acceptance of virtual agents and find out how Vivino, the world's most downloaded wine app, configured their contact center and improved customer experiences for millions of global smartphone users speaking different languages.
Posted: 23 May 2018 | Published: 23 May 2018

ConvergeOne

Best Practices Guide for Migrating Away from Salesforce
sponsored by Oracle Corporation
WHITE PAPER: If you're looking to move to Oracle for a CRM platform, uncover some tested best practices based on real life case studies. Learn how Hitachi Consulting helped companies make the move -- resulting in significant cost reduction and increased productivity.
Posted: 18 May 2018 | Published: 29 Dec 2017

Oracle Corporation

Creating a Positive Customer Experience with 15 Steps
sponsored by ConvergeOne
EGUIDE: Explore how Marathon Sports established a more customer-centric strategy, and learn about the role of a loyalty program and customer insights for improving customer experiences.
Posted: 09 May 2018 | Published: 09 May 2018

ConvergeOne
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