Customer Support Software

WHITE PAPER: Download this white paper to examine common models and insight on what qualification criteria to focus on in determining your own ideal approach to ABM scoring.

Posted: 19 Jul 2019 | Published: 19 Jul 2019

EGUIDE: Chatbots are a great option for handling frequent, easy-to-answer questions, but how effective are they in a CX strategy? Inside, explore the benefits of chatbot technology. Learn how chatbots can help improve your CX strategy, and discover how to determine the right point for chatbot-human handoff.

Posted: 17 Jul 2019 | Published: 15 Jul 2019

EGUIDE: What's the key to a successful CX? Is it personalization, AI, chatbots—a combination of all the above— or something more? Inside, discover the key to creating a successful customer experience. Learn how chatbots are influencing the state of customer support, and explore how other emerging technology trends can improve your CX success rate.

Posted: 16 Jul 2019 | Published: 16 Jul 2019

EGUIDE: In this e-guide, discover the differences between chatbots, virtual assistants and conversational agents. Learn how chatbots and virtual assistants can help drive business value, and explore how chatbots and other forms of intelligent customer support software can help drive enterprise-wide transformation and innovation.

Posted: 16 Jul 2019 | Published: 16 Jul 2019

RESOURCE: How can a digital customer experience help your organization? And more importantly, what does digital customer experience even mean? In this article, explore what constitutes a digital customer experience (DCX). Discover the quality of service dimensions for a successful DCX, and learn how a DCX can benefit your organization

Posted: 15 Jul 2019 | Published: 15 Jul 2019

EBOOK: How do you guarantee the success of your customer experience strategy? In this e-book, discover how to improve your existing customer experience strategy through the integration of customer service best practices from Genesys, and explore 5 ways to deal with customer challenges and burnout.

Posted: 12 Jul 2019 | Published: 12 Jul 2019

EBOOK: What's the best way to build and keep customer loyalty in the face of shifting customer expectations? View this e-book to unlock the key to steadfast customer loyalty, and discover 7 best practices for building and sustaining customer loyalty in the digital age.

Posted: 12 Jul 2019 | Published: 31 Dec 2018

RESOURCE: Start your customer experience migration journey today. View this essential migration checklist for identifying the right customer experience solution, and explore how this migration checklist can help jumpstart your customer experiences and business outcomes.

Posted: 12 Jul 2019 | Published: 12 Jul 2019

EBOOK: In this e-book, discover how to transform your contact center with Genesys. Learn how to maximize your customer experience platform migration options while minimizing risk and disruption, and explore how the cloud can help improve your migration prospects.

Posted: 11 Jul 2019 | Published: 11 Jul 2019

EGUIDE: In this guide, learn how call center optimization can improve your CX strategy. Discover 5 common customer support problems affecting your CX, and learn how call center transformation can increase business value and drive customer satisfaction.

Posted: 03 Jul 2019 | Published: 01 Jul 2019

RESOURCE: In this article, learn about the 3 key dimensions that compose an effective online banking customer experience. Discover how to measure customer experiences through the use of key performance indicators (KPIs), and get the tools you need to determine the success of your customer experience strategy.

Posted: 17 Jun 2019 | Published: 31 Dec 2018

WHITE PAPER: In this white paper, learn how to upgrade your contact center's capabilities through understanding and meeting the demands of the 21st century consumer. Explore the 3 stages of a successful contact center evolution, and review guiding principles for leveraging your customer service center.

Posted: 12 Jun 2019 | Published: 12 Jun 2019

WHITE PAPER: View this white paper to learn how those in the media and technology industry can improve their customer service experience through the use of a strong voice channel.

Posted: 07 Jun 2019 | Published: 07 Jun 2019

BROCHURE: In this informative brochure, explore 5 signs of a failing IT service desk. Learn why modern organizations are retiring their legacy IT software, and review your software options with Freshservice.

Posted: 07 Jun 2019 | Published: 07 Jun 2019

RESEARCH CONTENT: In this Forrester Wave evaluation report, compare and contrast 12 of the most significant cognitive search providers on the market today. Explore why current cognitive search providers are doubling down on AI technology, and decide what cognitive search provider is right for your organization.

Posted: 06 Jun 2019 | Published: 29 May 2019

RESEARCH CONTENT: View this research report to gain a better understanding of the role the service desk plays in digital business transformation. Discover the major motivations behind digital transformation projects, and explore how service desk professionals feel about digital business transformation.

Posted: 06 Jun 2019 | Published: 31 Dec 2018

EBOOK: Download this e-book to learn how some of today's leading companies have invested in customizable and configurable tools and adopted flexible processes to scale without limits.

Posted: 31 May 2019 | Published: 31 May 2019

WHITE PAPER: Download this white paper to learn how an intelligent contact center can provide a complete, single view of the customer while driving rapid revolution, leading to superior agent performance and world-class customer experiences.

Posted: 31 May 2019 | Published: 31 May 2019

EBOOK: In this e-book, learn how marketers can improve their customer engagement and customer experience strategy with Workato. Discover Workato product features and benefits, and explore how Workato can help your organization achieve marketing workflow automation, stay on top of key customer touchpoints, and more.

Posted: 24 May 2019 | Published: 24 May 2019

RESEARCH CONTENT: In this Gartner research report, discover what to expect from the future contact center. Learn how AI can help revolutionize your engagement and interactions, and explore the technological changes paving the way for the contact center of the future, including cloud technology, chatbots, and more.

Posted: 24 May 2019 | Published: 25 Apr 2019

EBOOK: In this e-book, discover 3 steps proven to elevate your contact center strategy. Learn why traditional methods are no longer sufficient in maintaining the efficiency of your contact center, and explore how predictive behavioral routing can help your organization justify investments in more progressive technology, including AI and analytics.

Posted: 21 May 2019 | Published: 21 May 2019

EBOOK: In this e-book, explore the benefits of predictive behavioral routing for the contact center. Review 5 questions to ask your potential predictive behavioral routing provider, and learn about the key technological features of a successful predictive behavior routing software.

Posted: 21 May 2019 | Published: 21 May 2019

WHITE PAPER: In this white paper, learn how enterprise chatbots can be used to meet changing employee expectations. Discover the benefits of chatbot technology, and explore how chatbots can help your organization increase business agility and improve cost savings.

Posted: 17 May 2019 | Published: 17 May 2019

WHITE PAPER: In this white paper, discover 4 primary personality styles customer service agents can expect to interact with on a daily basis. Learn how meet each of their personality needs, and explore how predicative behavioral routing can help your customer service team deliver better, faster customer experiences.

Posted: 13 May 2019 | Published: 13 May 2019

VIDEO: In this video, learn how an intelligent contact center platform from Appian can help your organization achieve a 60% increase in customer satisfaction and average cost savings of over 40%. Review Appian product features, and decide if an intelligent contact center is right for you.

Posted: 02 May 2019 | Premiered: 02 May 2019