Five9 Intelligent Virtual Agent
sponsored by Five9
DATA SHEET:
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Posted: 05 Apr 2021 | Published: 05 Apr 2021
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Conversational AI for Retail Service Automation
sponsored by Five9
EGUIDE:
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Posted: 05 Apr 2021 | Published: 05 Apr 2021
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Case Study - Covid Clinic Goes Live with Five9 and Finds $2M in Savings
sponsored by Five9
CASE STUDY:
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Posted: 05 Apr 2021 | Published: 05 Apr 2021
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Five9 Intelligent Virtual Agent Solution Guide
sponsored by Five9
EGUIDE:
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Posted: 05 Apr 2021 | Published: 05 Apr 2021
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Five9 Helps COVID-19 Vaccine Communication
sponsored by Five9
DATA SHEET:
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Posted: 05 Apr 2021 | Published: 05 Apr 2021
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The Future is Calling - Why It's Time to Upgrade Your IVR to an IVA
sponsored by Five9
EBOOK:
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Posted: 05 Apr 2021 | Published: 05 Apr 2021
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Deliver Faster Better Customer Experiences With Intelligent Virtual Agents
sponsored by Five9
EBOOK:
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Posted: 05 Apr 2021 | Published: 05 Apr 2021
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Virgin Atlantic Makes Travel Experiences More Personal
sponsored by Adobe
CASE STUDY:
Read this case study to discover how Virgin Atlantic continues to chart a flight path to successful CEM with Adobe—and achieved a 70% increase in marketing channel visibility.
Posted: 15 Mar 2021 | Published: 15 Mar 2021
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A Blueprint for Enhanced Citizen Experiences
sponsored by Adobe
ANALYST REPORT:
In this report, Adobe closely examines how government can move from a one-size-fits-all approach to serving populations digitally and delivering the right information at the right time to individual citizens in 2021 and beyond. Read on to view these critical takeaways.
Posted: 25 Feb 2021 | Published: 31 Dec 2020
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Empathetic Customer Experience - Changing the Thinking
sponsored by Alchemer
WEBCAST:
Check out this webcast from Alchemer to hear VP of Customer Experience at IDC and CEO at Alchemer discuss how to build an empathetic relationship between customers and brands, the importance of technology in strengthening customer experience and driving business outcomes, and more.
Posted: 18 Feb 2021 | Premiered: Feb 18, 2021
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Video: How Will Customer Experience Change in 2021?
sponsored by Alchemer
WEBCAST:
In this webcast from Alchemer, hear the company’s CEO, VP of Customer Success, and Director of Growth Marketing discuss their prediction for how customer experience will change throughout 2021. Access it here to learn 5 trends they have forecasted.
Posted: 18 Feb 2021 | Premiered: Feb 18, 2021
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Loyalty & Retention. Not Synonyms.
sponsored by Alchemer
WEBCAST:
Customer loyalty and retention are not the same—but they are inextricably linked. Loyalty is about the emotional relationship with a customer, while retention focuses on quantifying those relationships. Learn more about the differences between customer loyalty and retention, and get tips on mastering these initiatives, in this webinar.
Posted: 17 Feb 2021 | Premiered: Feb 17, 2021
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Mozilla Gives Employees The Freedom To Solve Problems While Maintaining Enterprise Data Governance And Privacy
sponsored by Alchemer
CASE STUDY:
In this case study, discover why Mozilla chose data collection platform Alchemer, and how its helped them gather customer feedback to improve experiences.
Posted: 12 Feb 2021 | Published: 12 Feb 2021
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Redefining Success For Voice Of The Customer Programs
sponsored by Alchemer
DATA SHEET:
Check out this data sheet to learn the 5 steps of Alchemer’s Net Promoter Score (NPS) customer feedback program and discover the benefits it can bring to your business.
Posted: 12 Feb 2021 | Published: 12 Feb 2021
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5 Steps To Becoming Customer-Centric
sponsored by Alchemer
DATA SHEET:
Check out this infographic from Alchemer to explore the 5 steps to achieving customer centricity.
Posted: 09 Feb 2021 | Published: 09 Feb 2021
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Transform Your Business With Alchemer
sponsored by Alchemer
WHITE PAPER:
Today, every organization collects feedback data — but very few act on it. This can be blamed—at least partially—on complex solutions that make it hard to gather actionable insights from data. Enter Alchemer. Learn about Alchemer and how it can help you consolidate and analyze feedback to improve the CX in this white paper.
Posted: 09 Feb 2021 | Published: 09 Feb 2021
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Professional Development And Research Institute On Blindness
sponsored by Alchemer
CASE STUDY:
In the past, the Professional Development and Research Institute on Blindness (PDRIB) struggled to collect feedback from its users in an accessible way, resulting in lower quality data and decreased survey completion rates. Thankfully, things have changed. In this report, learn how PDRIB used Alchemer to make their surveys accessible for any user.
Posted: 08 Feb 2021 | Published: 08 Feb 2021
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Improve the Contact Center Customer Experience with Digital Technologies
sponsored by ServiceNow
WHITE PAPER:
While the contact center customer experience is generally better than ever, too many businesses are simply purchasing cutting edge solutions without a thoughtful technology strategy— a dangerous game to play. Access this expert guide to learn 4 steps to successful contact center technology implementation.
Posted: 26 Jan 2021 | Published: 22 Jan 2021
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Lancashire Constabulary, HPE Pointnext Services Find Untapped Insights in Audio Data
sponsored by HPE and Intel®
CASE STUDY:
Access this case study to see how Lancashire Constabulary engaged HPE Pointnext Services to help the police gain insight into emergency and non-emergency calls to improve efficiency and effectiveness in serving the public.
Posted: 25 Jan 2021 | Published: 25 Jan 2021
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The Insights Driving Citizen Contact Centre Transformation
sponsored by Hewlett Packard Enterprise
WHITE PAPER:
Check out this white paper to learn about the top challenges facing public sector contact centers and how speech and analytics technology is helping to solve them.
Posted: 25 Jan 2021 | Published: 25 Jan 2021
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Case Study - Utmost
sponsored by Enate UK
CASE STUDY:
Utmost Group, which delivers middle-office operations for core life insurance business, sought to embrace automation to improve the delivery of customer services. In this case study, see how Utmost Group deployed Enate’s Service Orchestration to do just that.
Posted: 13 Jan 2021 | Published: 13 Jan 2021
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Restructuring Your Contact Center Technology for the Customer Experience Era
sponsored by RingCentral
WHITE PAPER:
Read this whitepaper from RingCentral to learn the 4 key steps to restructuring your contact center technology to leverage artificial intelligence and the cloud and the 9 benefits of doing so.
Posted: 17 Dec 2020 | Published: 17 Dec 2020
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Cloud Contact Centre Platform Selection Guide
sponsored by RingCentral
EBOOK:
Access this eBook to get learn a step by step strategy to find the most comprehensive outbound and blended cloud call center platform, which will allow you to reach and engage your audience to create lasting, valuable relationships.
Posted: 16 Dec 2020 | Published: 16 Dec 2020
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HOW TO LAUNCH A CALL DEFLECTION STRATEGY
sponsored by RingCentral
EBOOK:
Access this white paper for essential tips and 3 key questions to shape your call deflection strategy on.
Posted: 16 Dec 2020 | Published: 16 Dec 2020
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NWN EMP Overview Webinar
sponsored by NWN Corporation
WEBCAST:
The NWN Experience Management Platform (EMP) delivers a unified view into your environment – from core to cloud – offering advanced analytics, reporting, customer success center, and proactive alerting. Learn more about the solution in this webinar.
Posted: 19 Nov 2020 | Premiered: Nov 19, 2020
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