Customer Support Software

WHITE PAPER: In the shift toward digital customer care, chat is getting a lot of attention. Find out how you can help business leaders uncover why chat isn't working for them, and 6 key success factors for making chat a more significant channel.

Posted: 15 Jun 2018 | Published: 15 Jun 2018

RESEARCH CONTENT: 95% of IT decision-makers see customer experience improvements as an important part of their digital transformation, according to Opinium Research. Download the full survey results and see how your competitors plan to change their customer experiences through modern technologies.

Posted: 13 Jun 2018 | Published: 31 Dec 2017

RESOURCE: Today, most companies are failing to realize the payoff of their voice of the customer (VOC) investment. According to Forrester Research, VOC programs are still not taken seriously because they struggle to drive action and prove value. Keep reading to uncover 4 dimensions of your VOC program, the role of VOC software and more.

Posted: 13 Jun 2018 | Published: 13 Jun 2018

RESOURCE: A great CX develops strong lifetime customer relationships, which boosts the customer lifetime value (CLV) – providing a very high ROI on all monies spent on CX. Inside, find out why 86% of customers will pay more for a better CX and the features and benefits of engagement platforms.

Posted: 12 Jun 2018 | Published: 12 Jun 2018

EGUIDE: Inside this e-guide, you'll uncover the importance of economic supply and demand and an overview of the pros and cons of 6 customer service channels to improve customer experience.

Posted: 12 Jun 2018 | Published: 06 Jun 2018

RESOURCE: Today, your customers are in control. They choose when, where, and how much they purchase. If your SMB cannot earn their loyalty, they will do business elsewhere, and you will lose your most profitable customer segment. Read on to find out how to stay ahead of competitors with cloud-based loyalty and customer engagement platforms.

Posted: 12 Jun 2018 | Published: 12 Jun 2018

RESOURCE: If you've gone through the grind of picking a CRM, realizing it didn't fit, dusting yourself off and making a difference choice, keep reading to explore a cheat sheet to help streamline your CRM hunt.

Posted: 12 Jun 2018 | Published: 22 Aug 2017

RESOURCE: In this resource, find out how you can target the critical factors that influence customer experience and pinpoint where your weaknesses might be, so you can prioritize next steps for uncovering and correcting the shortcomings in your customer journeys.

Posted: 12 Jun 2018 | Published: 31 Dec 2017

WHITE PAPER: In this white paper, find out how the right IVR improvement strategy can improve customer experience and reduce cost and how the IVR can be used to drive new revenues and enhance the digital messaging technologies companies have deployed.

Posted: 12 Jun 2018 | Published: 31 Dec 2017

EBOOK: If SMBs establish a robust customer experience strategy, they have a chance to level the playing field and compete with their larger competitors. Inside, learn about 5 ways SMBs can provide stellar customer experiences through consistent processes, integrated strategies, and omnichannel sales and marketing.

Posted: 08 Jun 2018 | Published: 08 Jun 2018

ANALYST REPORT: Inside, uncover results from a survey conducted by SparkPost and view a snapshot of the state of transactional email in 2018, as well as 8 key findings and 5 core recommendations.

Posted: 06 Jun 2018 | Published: 06 Jun 2018

RESOURCE: An IDC survey found that senior execs are unhappy with their omnichannel marketing system. 41% said they failed to deliver a unified, real-time view of the digital customer experience. In this infographic, learn how APIs play a big factor in connecting disparate digital marketing channels.

Posted: 31 May 2018 | Published: 31 May 2018

EGUIDE: Explore the growing acceptance of virtual agents and find out how Vivino, the world's most downloaded wine app, configured their contact center and improved customer experiences for millions of global smartphone users speaking different languages.

Posted: 23 May 2018 | Published: 23 May 2018

EGUIDE: Explore how Marathon Sports established a more customer-centric strategy, and learn about the role of a loyalty program and customer insights for improving customer experiences.

Posted: 09 May 2018 | Published: 09 May 2018

RESOURCE: Explore the limitations and roadblocks for customer service, why customers must re-authenticate themselves and the 7 steps for delivering next-generation digital customer service.

Posted: 07 May 2018 | Published: 29 Dec 2017

RESOURCE: Learn about how millennials are reaching out to the contact center from all directions, and why agents must be able to instantaneously connect all of the dots to make sure their customers are happy.

Posted: 07 May 2018 | Published: 29 Dec 2017

RESOURCE: Explore the myths surrounding cloud contact centers, why some companies are still unclear on the benefits of cloud contact centers, and factors to consider when selecting a cloud vendor.

Posted: 01 May 2018 | Published: 29 Dec 2017

WHITE PAPER: Find out how to keep up with consumer expectations and offer differentiated customer experiences with B2C asynchronous messaging.

Posted: 01 May 2018 | Published: 29 Dec 2017

RESOURCE: Find out how combining AI and automation creates a seamless transition between bots and live agents –and a much better experience for your customers.

Posted: 30 Apr 2018 | Published: 29 Dec 2017

CASE STUDY: Learn why Aeroporti di Roma adopted a connected intelligence cloud platform to drive the future of their digital transformation and enhance customer service.

Posted: 19 Apr 2018 | Published: 17 Oct 2017

RESOURCE: Learn about strategic customer data management and how B2B marketers can quickly find the data they need, discover the relationships that deliver the most value, and make the best decisions.

Posted: 06 Apr 2018 | Published: 06 Apr 2018

WHITE PAPER: Find out how you can ensure that your customer data remains reliable and trustworthy as you access, consolidate, and manage it, making it more complex than ever.

Posted: 06 Apr 2018 | Published: 29 Dec 2017

ANALYST REPORT: Learn more about the market research and guidelines needed to help application leaders understand and select suitable customer service software, with 4 use cases and 8 critical capabilities to consider.

Posted: 23 Mar 2018 | Published: 19 Dec 2017

WHITE PAPER: If you're looking to move to Oracle for a CRM platform, uncover some tested best practices based on real life case studies. Learn how Hitachi Consulting helped companies make the move -- resulting in significant cost reduction and increased productivity.

Posted: 18 May 2018 | Published: 29 Dec 2017

RESOURCE: Find out how the power of the Microsoft Dynamics 365 CRM tool with LinkedIn Sales Navigator and Microsoft Office 365 empowers sellers to turn relationships into revenue to grow your business.

Posted: 11 May 2018 | Published: 11 May 2018