Customer Support Software

EBOOK: Access this e-book to learn what changes with remote support teams, what strategies you can implement now, and how to manage your teams across locations to service customers.

Posted: 31 Jul 2020 | Published: 31 Jul 2020

EBOOK: Access this e-book to learn 9 characteristics to look for in a cloud-based messaging provider.

Posted: 30 Jul 2020 | Published: 30 Jul 2020

WHITE PAPER: Access this e-book to learn 6 SMS best practices as well as common SMS mistakes to avoid, companies already using SMS with email, and much more.

Posted: 29 Jul 2020 | Published: 29 Jul 2020

WEBCAST: IVRs are central to many contact center strategies yet outdated systems can easily frustrate customers. So, what does it take to build a modern IVR with conversational AI, for example? Tune into this webcast to learn how and to view a demonstration of the process.

Posted: 29 Jul 2020 | Premiered: Jul 29, 2020

RESOURCE: Access this resource to learn what exactly a Voice over Internet Protocol (VoIP) is, the variety of ways to place VoIP calls, and the 6 benefits of a VoIP solution.

Posted: 28 Jul 2020 | Published: 28 Jul 2020

RESOURCE: Access this resource to see what it takes for customer to share their data and discover the top 3 CX experiences a company should deliver in exchange for personal information.

Posted: 28 Jul 2020 | Published: 08 Apr 2020

EBOOK: Access this e-book to learn 6 key ways to reinvent the customer experience using your IVR, and then see exactly how to build one yourself.

Posted: 27 Jul 2020 | Published: 27 Jul 2020

RESOURCE: Be prepared to meet these challenges with 20 videos full of the insights, best practices, and effective technology needed to create the customer experiences your business depends on. Access it here.

Posted: 24 Jul 2020 | Published: 24 Jul 2020

WHITE PAPER: Access this research report to see how you can harness and analyze customer data to provide top-notch customer service.

Posted: 22 Jul 2020 | Published: 22 Jul 2020

WHITE PAPER: Access this white paper to learn 5 ways that customers benefit from Conversation Analytics and discover implementation best practices to follow for success.

Posted: 22 Jul 2020 | Published: 22 Jul 2020

EZINE: In this week's Computer Weekly, global beauty brand Avon explains how it coped with a lockdown dilemma – a door-to-door sales model when its reps couldn't leave home. Our buyer's guide examines the use of artificial intelligence in IT security. And we analyse the government's decision to strip Huawei from the UK's 5G network. Read the issue now.

Posted: 18 Jul 2020 | Published: 21 Jul 2020

DATA SHEET: Forrester interviewed Adobe Document Cloud and Microsoft 365 customers and calculated the potential return on investment (ROI) over three years. Access this data sheet to explore the 5 key benefits Forrester discovered during their research.

Posted: 17 Jul 2020 | Published: 17 Jul 2020

WHITE PAPER: Check out this white paper to learn the key capabilities of the SAP Business One ERP solution and discover how working with Sapphire Systems will help your business move forward faster.

Posted: 29 Jun 2020 | Published: 29 Jun 2020

WHITE PAPER: Access this white paper to learn the top 4 CX challenges to overcome and discover how Zendesk can meet these challenges head on while enabling companies to build a complete view of their customer experience, empower agents with quick, easy access to customer details, and meet the expectations of the modern customer.

Posted: 26 Jun 2020 | Published: 26 Jun 2020

WHITE PAPER: Access this white paper to discover the 3 major benefits of delivering unified commerce.

Posted: 25 Jun 2020 | Published: 24 Jun 2020

WHITE PAPER: Access this white paper to learn about the 31-criterion evaluation of the 10 most significant B2C commerce suite providers and see how they compared.

Posted: 25 Jun 2020 | Published: 24 Jun 2020

CASE STUDY: Access this webinar recap to explore the benefits and ROI that large retailer, Grocery Outlet, has experienced since implementing ServiceNow’s Customer Service Management solution, including Proactive Service and Effortless Self-Service.

Posted: 25 Jun 2020 | Published: 25 Jun 2020

WHITE PAPER: Digital transformation has deeply impacted the customer experience. As technology and automation take on greater roles in customer service, it’s more important than ever to show customers you care about them as human beings. Read on to learn how to create the best possible customer experience, and create lifelong customers, in the digital age.

Posted: 25 Jun 2020 | Published: 02 May 2018

WHITE PAPER: In order to implement the right testing scenario for your customer experience, first you must fully understand your existing environment. Inside this guide, find 10 tips for developing and planning end-to-end contact center testing.

Posted: 22 Jun 2020 | Published: 22 Jun 2020

WHITE PAPER: In the past few months, customer experience has faced some digital upheaval. In this guide, learn about the top four customer experience strategies businesses have discovered to gain a digital edge. Read about the specifics here.

Posted: 22 Jun 2020 | Published: 22 Jun 2020

WHITE PAPER: As part of Adobe’s Experience Essential series, this installment provides examples of what a good, connected marketing experience should look like.

Posted: 15 Jun 2020 | Published: 15 Jun 2020

WHITE PAPER: In this introductory guide, learn about the basics of customer experience (CX) so that your business can achieve customer experience management (CXM) success.

Posted: 12 Jun 2020 | Published: 12 Jun 2020

WEBCAST: Scripted chatbots and virtual agents are more different than you think. In this webinar, learn exactly what sets the two technologies apart. The webinar also provides insight into how automation and knowledge management are powering intelligent virtual agents in customer support.

Posted: 12 Jun 2020 | Premiered: Feb 6, 2020

WHITE PAPER: Many customer support agents are overworked and overburdened with around the clock support, management headaches, and budget constraints. As a result, businesses are considering hiring digital staff to help ease the load. Learn more about the future of virtual agents in IT in this guide.

Posted: 12 Jun 2020 | Published: 12 Jun 2020

WHITE PAPER: This 33-page guide unlocks insights into how to get your best Salesforce deal by giving you, 3 tactics to help you get the best pricing on your contract, the best practices to negotiate your best deal – because negotiating without leverage is just another form of begging, tips on how to avoid over-buying or under-buying, and more.

Posted: 04 Jun 2020 | Published: 04 Jun 2020