Customer Support Software

WHITE PAPER: A tremendous amount of information, both structured and unstructured, comes into customer and IT service through a variety of different channels. In this white paper, learn how integrated search can help manage customer data, and streamline company workflows. Download now to explore integrated search, and explore your options with Attivio.

Posted: 08 Feb 2019 | Published: 08 Feb 2019

VIDEO: Download this video to learn why TechStyle Fashion Group chose NICE inContact's cloud-based customer platform to provide customers with the channel options they want, and the streamlined experience they expect.

Posted: 07 Feb 2019 | Premiered: 07 Feb 2019

WHITE PAPER: Chatbots are transforming the world of customer service, allowing business to deliver the top-notch, 24/7 support customers expect from all their favorite brands. But how do you get started? Download the white paper and discover 7 tips for effective Q&A chatbot workflows, and turn your chatbot into a chat-boss.

Posted: 01 Feb 2019 | Published: 01 Feb 2019

WHITE PAPER: Covering multiple channels is the first step towards a winning omnichannel strategy. But do you have the other missing ingredients necessary to secure your omnichannel success? Explore a twelve-point checklist inside and see how your omnichannel support strategy stacks up.

Posted: 01 Feb 2019 | Published: 01 Feb 2019

EBOOK: Intelligent search can help organizations build 360-degree customer profiles and manage changing customer expectations. Download this white paper to discover how intelligent search can help your business build customer loyalty and leverage the powers of AI.

Posted: 31 Jan 2019 | Published: 31 Jan 2019

WHITE PAPER: In this white paper, you'll find benchmarks for key customer support metrics unique to retail. You'll also find up-to-date information regarding customer preferences and support trends, along with predictions for this industry in the coming years.

Posted: 30 Jan 2019 | Published: 31 Dec 2018

WHITE PAPER: Whether it's through a contact center or self-service web portal, the support function is where customers engage with your company most. In this white paper, discover how AI-powered search can help businesses deliver exceptional customer support and improve the quality of daily customer interactions.

Posted: 29 Jan 2019 | Published: 29 Jan 2019

RESOURCE: With the digital revolution facing all industries, the number of options available to customers navigating problem-solving is staggering. Inside, find out how your organization can make the best impression on customers by infusing AI, RPA and machine learning into your CX ecosystem.

Posted: 11 Jan 2019 | Published: 10 Jan 2019

EBOOK: Many CX pros have incorrect or misaligned expectations on what VOC software will achieve for a business and/or are overwhelmed when it comes to detailing requirements for their software needs. This isn't helped by the sea of vendors and software products overwhelming the market. Read this eBook to learn how to get the most out of VOC.

Posted: 17 Dec 2018 | Published: 30 Nov 2018

ANALYST REPORT: Digital disruption is changing the market as we know it forever. Businesses can find solace in this, though, as the increasing use and reliance on mobile devices delivers us valuable insights into improving CX. Read this white paper to find out how.

Posted: 17 Dec 2018 | Published: 30 Nov 2018

RESOURCE CENTER: Download this e-guide to learn about the evolving role of AI in CRM and how chatbots can help enterprises transform their customer service functions. You'll also uncover how AI technologies use customer data to provide valuable insights into emotions, buying behaviors, identities and more to help you take action.

Posted: 07 Dec 2018 | Published: 07 Dec 2018

RESEARCH CONTENT: There are many ways to approach CX restructuring. Read these white pages for informed statistics on the most common business practices regarding CX and highlighted areas for improvement and optimization.

Posted: 07 Dec 2018 | Published: 30 Nov 2018

RESEARCH CONTENT: 70% of consumers think the use of bots programmed to respond like agents is acceptable in customer service. Recommendations for digital integration and many more CX improvement tools can be found in these white pages.

Posted: 07 Dec 2018 | Published: 30 Nov 2018

VIDEO: Drive natural and intelligent self-service and voice-support that leads to higher overall CX performance, resulting in higher rates of both customer retention and satisfaction. Find out how blending AI with real agents improves CX by watching this webcast.

Posted: 07 Dec 2018 | Premiered: 25 Dec 2018

CASE STUDY: Download this case study to learn how Telekom Serbia increased their customer satisfaction rate by almost 16%, while also improving support for mobile services.

Posted: 06 Dec 2018 | Published: 06 Dec 2018

RESEARCH CONTENT: Download this research report to explore insights into the challenges for marketing, customer experience and digital leaders, and 7 steps to digitize customer engagement.

Posted: 03 Dec 2018 | Published: 03 Dec 2018

RESOURCE: There are plenty of A/B testing tools on the market, and plenty of marketing and web management tools with testing capabilities. However, many of them are costly, time consuming, and can lead to skewed results. In this guidebook, Nucleus Research highlights the Optimizely platform and top benefits customers have experienced since implementing.

Posted: 30 Nov 2018 | Published: 31 Mar 2017

RESOURCE: While there's no magic bullet when it comes to the success of your online store, top-performing retailers do have something in common: a growing focus on experience optimization. Find out how experience optimization can help your organization to improve key retail metrics, including purchases, average order value, revenue and more.

Posted: 30 Nov 2018 | Published: 30 Nov 2018

VIDEO: In this webinar, learn 7 valuable tips from Gina Massa, Senior Director of CX insights at Concentrix, for developing a culture that uses customer feedback to differentiate on experiences.

Posted: 26 Nov 2018 | Premiered: 26 Nov 2018

EBOOK: Read this e-book, designed for MSPs, for tips on warming up your cold calls, 3 techniques for successful sales prospecting, guidance on what to avoid, and more.

Posted: 19 Nov 2018 | Published: 19 Nov 2018

RESEARCH CONTENT: Download this Gartner Magic Quadrant, explore the strengths and cautions of 10 CCaaS vendors, and find out how the dynamics of the CCaaS market have changed based on the evolution of the contact center to the customer experience center.

Posted: 14 Nov 2018 | Published: 17 Oct 2018

CASE STUDY: In this case study, learn how Autodesk, a global leader in 3D computer-aided design, engineering, and entertainment software, developed a virtual agent to interact with customers contributing to a 10-point increase in customer satisfaction levels.

Posted: 13 Nov 2018 | Published: 13 Nov 2018

RESEARCH CONTENT: A well-crafted experience can make the difference between a loyal, repeat customer and one who gives up and walks away unsatisfied. In this Forrester report, explore the hypothesis that embedding design practices in digital CX strategy creates a tangible and measurable business advantage.

Posted: 12 Nov 2018 | Published: 12 Nov 2018

RESEARCH CONTENT: To better understand the benefits, costs, and risks associated with an investment in ServiceNow Customer Service Management, Forrester interviewed Epicor Software about their experience using ServiceNow. Read this Forrester research report to discover all of the results that Forrester found.

Posted: 18 Oct 2018 | Published: 18 Oct 2018

EBOOK: In this e-book, learn about connected field service tools and find out how manufacturers can transform their products and services, while improving customer satisfaction. Explore how 5 organizations are transforming their field service and deepening customer loyalty with end-to-end field connected field service tools.

Posted: 17 Oct 2018 | Published: 17 Oct 2018