Customer Support Software

RESOURCE: Download this infographic to learn more about the state of e-commerce, and prepare for a successful future with predictions and insights about digital experience automation tools.

Posted: 17 Apr 2019 | Published: 17 Apr 2019

RESEARCH CONTENT: Explore how 13 of the top digital asset management providers, including Adobe, Bynder and OpenText, measure up to successfully deliver a differentiated experience to customers.

Posted: 16 Apr 2019 | Published: 16 Apr 2019

WHITE PAPER: View this white paper to learn how a wall-to-wall customer support software from IBM can help your organization survive and thrive in the digital era. Discover the advantages of a customer-centric maintenance and support platform, and explore your software options with IBM Retail Technology Support Solutions.

Posted: 12 Apr 2019 | Published: 31 Dec 2018

WHITE PAPER: With this white paper, discover how updated quality management and workforce management tools can help contact centers create a first-class customer experience, and learn how to create a more empowered, engaged workforce through the use of omnichannel workforce management tools.

Posted: 08 Apr 2019 | Published: 31 Dec 2018

WHITE PAPER: Customer experience has emerged as a critical driver in competitive differentiation and revenue growth. As a result, the tools needed to manage customer interactions are changing. In this white paper, explore how AI is revolutionizing the customer experience, and decide if AI is right for your organization's customer service strategy.

Posted: 03 Apr 2019 | Published: 03 Apr 2019

WHITE PAPER: With this white paper, learn about the opportunities speech analytics can offer your organization. Explore the benefits of speech analytics in the contact center, and uncover 10 'need to know' facts about speech analytics perfect for the CX and marketing professional.

Posted: 03 Apr 2019 | Published: 03 Apr 2019

RESEARCH CONTENT: The rate of technology advances in customer service applications has made it easier to deliver great customer service. In this Total Economic Impact study from Forrester, examine the potential ROI organizations may realize by deploying Microsoft Dynamics 365 for Customer Service and find out how you can enable better CX with fewer employees.

Posted: 03 Apr 2019 | Published: 31 Mar 2018

WHITE PAPER: According to Forrester, organizations that use behavioral data from customer interactions are more successful than those who use customer surveys—but why? In this white paper, learn about the benefits of behavioral data, and explore use cases from organizations already putting behavioral data and analytics into play.

Posted: 01 Apr 2019 | Published: 01 Apr 2019

WHITE PAPER: In this white paper, discover how companies are increasing compliance with interaction analytics, and explore how interaction analytics can help organizations improve contact center performance while increasing compliance with regulations from TCPA, HIPAA, EFTA, CFPB, and more.

Posted: 01 Apr 2019 | Published: 31 Dec 2018

EGUIDE: In this guide, discover the value an omnichannel contact center can bring to your organization, and explore the key differences between a multichannel and omnichannel customer service strategy.

Posted: 29 Mar 2019 | Published: 29 Mar 2019

WHITE PAPER: Download this white paper to explore how interaction analytics work, and review how speech and interaction analytics can help your organization improve customer satisfaction, increase productivity, and create stronger customer support teams.

Posted: 28 Mar 2019 | Published: 31 Dec 2018

RESEARCH CONTENT: In this research report, uncover how 45,000 businesses around the world are tackling customer support related issues with the incorporation of new technology, and learn how AI, analytics, omnichannel support are influencing the success of customer support related experiences.

Posted: 28 Mar 2019 | Published: 28 Mar 2019

WHITE PAPER: In this white paper, explore the 4 common mistakes companies make when looking to deliver next-generation CX, and learn how you can fix the mistakes that lead to digital breakdowns and customer aggravation.

Posted: 28 Mar 2019 | Published: 28 Mar 2019

EGUIDE: How can you make sure your customer support team is keeping up with the top technological trends in the industry? In this how-to guide, uncover current leading customer support technology trends, and explore the steps you need to take in order to implement them successfully.

Posted: 27 Mar 2019 | Published: 27 Mar 2019

RESEARCH CONTENT: In this research report from Salesforce, uncover what over 3,500 customer service agents and decision makers around the world are doing to secure digital transformation, and uncover

Posted: 26 Mar 2019 | Published: 26 Mar 2019

VIDEO: In this webinar, explore how AI is reshaping the customer service landscape, and uncover what AI strategies work best with your CX goals and contact center. Get insight from industry experts, and find out if AI is the radical revolution the contact center needs, or the byproduct of the methodical evolution of customer service.

Posted: 26 Mar 2019 | Premiered: 26 Mar 2019

CASE STUDY: In this video, explore how food delivery service, Deliveroo, uses Zendesk Support to maintain operational efficiency, improve CX, and deliver positive employee experiences.

Posted: 25 Mar 2019 | Published: 25 Mar 2019

CASE STUDY: In this case study, explore how travel guide book publisher, Lonely Planet, used Zendesk to engage customers across multiple channels, keep content up-to-date, and build a community of lasting relationships.

Posted: 25 Mar 2019 | Published: 25 Mar 2019

RESOURCE: Download this article to learn more about the omnichannel effect in retail banking, and find out why banks have the choice to either deliver personalized experiences that span all of their channels or become increasingly outdated.

Posted: 22 Mar 2019 | Published: 13 Nov 2018

EBOOK: With the information provided in this e-book, discover how to innovate customer engagement and build a better CX through the use of smart technology, and determine if a Customer Service Management platform from ServiceNow is right for you.

Posted: 14 Mar 2019 | Published: 31 Dec 2018

RESEARCH CONTENT: Forward-thinking companies know that a great customer experience relies on the effectiveness and efficiency of their customer support teams. In this research report from Dimensional Research, get a better understanding of the people and systems driving your customer experiences, and learn how to put that information to use.

Posted: 12 Mar 2019 | Published: 31 Mar 2018

EBOOK: Today's challenge is providing a broad enough menu of services for customers, and there are four key areas to bear in mind when considering extending your repertoire to fuel growth. Read on to view them, and for guidance on automation, security, integration, and more.

Posted: 12 Mar 2019 | Published: 12 Mar 2019

RESEARCH CONTENT: Download this report to explore how travel, transportation, and hospitality companies that focus on personalized, contextualized, and proactive engagement can thrive in this new customer era.

Posted: 11 Mar 2019 | Published: 11 Mar 2019

EBOOK: As customer experience becomes a key differentiator for businesses in today's competitive landscape it takes a company-wide, integrated approach to equip support agents with the knowledge they need to deliver the quality of services your customers demand. Download this e-book to explore what this looks like in practice.

Posted: 11 Mar 2019 | Published: 11 Mar 2019

WHITE PAPER: According to Forrester, 63% of consumers will stop doing business with a brand due to poor customer service. In this white paper, learn how to prevent customer dissatisfaction, and uncover the essential features of a competitive customer service strategy.

Posted: 20 Feb 2019 | Published: 20 Feb 2019