Customer Support Software White Papers ( IT Customer Support, Customer Support ) Software Downloads, Definition and Webcasts

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Computer Weekly – 24 May 2022: Set innovation free and make great ideas a reality sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we look at Gartner's call to innovate – and innovation across retail, the circular economy and the automotive sector. We talk to Verastar's CTO about customer engagement in its small business services. And we examine how poor data quality is frustrating corporate desires to be data-driven. Read the issue now. Posted: 23 May 2022 \| Published: 24 May 2022 TOPICS: Automotive Industry \| Autonomic Computing \| Autonomous Systems \| CRM \| Customer Data Management \| Customer Loyalty \| Customer Satisfaction \| Customer Support Software \| Data Analytics \| Data Center Infrastructure Efficiency \| Data Quality \| Environmental Standards \| Retail Channels \| Robotics

Infographic: 5 differences between call centers and contact centers sponsored by TechTarget ComputerWeekly.com EBOOK: Call centers and contact centers provide customer service in different ways. Decision-makers should understand which option best fits their organization's needs to optimize CX. Download our exclusive infographic to find out what is the difference between call center vs contact center. Posted: 23 Feb 2022 \| Published: 23 Feb 2022 TOPICS: Call Center Management \| Call Center Services \| Call Centers \| CRM \| Customer Service \| Customer Service Best Practices \| Customer Support Software

A Computer Weekly buyer's guide to digital customer experience sponsored by TechTarget ComputerWeekly.com EGUIDE: The pandemic has brought on changes to how organisations and their customers interact. In this 15-page buyer's guide, Computer Weekly looks at why firms need to adapt, what customer and employee experience has in common and what companies are doing to update the digital customer experience. Posted: 02 Nov 2021 \| Published: 02 Nov 2021 TOPICS: Customer Interaction Services \| Customer Service \| Customer Support Software

Computer Weekly - 12 October 2021: How AI - and puffins - are boosting renewable energy sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, we find out how an artificial intelligence system for tracking puffins could help boost renewable energy use. We examine the often-overlooked, but often damaging, diversity issue of age discrimination in tech. And we look at the key considerations when choosing enterprise cloud file services. Read the issue now. Posted: 11 Oct 2021 \| Published: 11 Oct 2021 TOPICS: Artificial Intelligence \| Careers \| CIOs \| Cloud Computing \| Cloud Storage Services \| Customer Service \| Customer Support Software \| Energy Efficiency \| Financial Applications Software \| Financial Services \| Financial Systems \| Power Generation Equipment \| Power Supplies

Avon calling: what happens when lockdown eliminates your business model? sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly, global beauty brand Avon explains how it coped with a lockdown dilemma – a door-to-door sales model when its reps couldn't leave home. Our buyer's guide examines the use of artificial intelligence in IT security. And we analyse the government's decision to strip Huawei from the UK's 5G network. Read the issue now. Posted: 08 Feb 2021 \| Published: 21 Jul 2020 TOPICS: Artificial Intelligence \| CIOs \| Cloud Storage \| Collaboration \| CRM \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Security \| Security Architectures

An Introduction to ABM Scoring sponsored by TechTarget WHITE PAPER: Download this white paper to examine common models and insight on what qualification criteria to focus on in determining your own ideal approach to ABM scoring. Posted: 08 Feb 2021 \| Published: 19 Jul 2019 TOPICS: CRM \| CRM Analytics \| CRM Services \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Support Software \| Lead Generation \| Lead Management \| Marketing \| Sales \| Sales and Marketing Software

Computer Weekly – 20 February 2018: The enterprise opportunities for smart speakers sponsored by TechTarget ComputerWeekly.com EZINE: In this week's Computer Weekly as voice-activated smart speakers grow in popularity, we examine how IT teams can use the technology in enterprise applications. Our latest buyer's guide looks at the latest developments in CRM. And UK tech sector leaders tell Parliament why they are so worried about Brexit. Read the issue now. Posted: 08 Feb 2021 \| Published: 16 Feb 2018 TOPICS: Application Development \| Cloud Computing \| Cloud Storage \| Customer Data Management \| Customer Profiles \| Customer Satisfaction \| Customer Support Software \| Cybersecurity \| Data Security

MicroScope: Steering IT in the right direction sponsored by MicroScope EZINE: An issue looking at the timing of the ideal sales pitch and just what's happening with IoT and the channel. Posted: 08 Feb 2021 \| Published: 26 Jan 2018 TOPICS: Customer Data Management \| Customer Loyalty \| Customer Satisfaction \| Customer Service \| Customer Support Software

Service Desk Consolidation Cuts Costs and Increases Service Quality sponsored by BMC Software, Inc. WHITE PAPER: The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits. Posted: 18 Jun 2009 \| Published: 15 Jun 2009 TOPICS: Customer Satisfaction \| Customer Service Best Practices \| Customer Support Software \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| IT Best Practices \| Service Level Management

Self-Service That Really Serves sponsored by Oracle Corporation WHITE PAPER: To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back. Posted: 10 Jun 2009 \| Published: 10 Jun 2009 TOPICS: CRM \| Customer Data Management \| Customer Retention \| Customer Support Software \| eBook Software \| eBusiness Software \| eCommerce \| Sales \| Sales Force Automation

Proactive PC Support Improves Service and Lowers Total Cost of Ownership sponsored by Intel Corporation WHITE PAPER: Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility. Posted: 02 Apr 2009 \| Published: 01 Jan 2009 TOPICS: Customer Self-Service \| Customer Support Software \| Desktop Computer Support \| Desktop Management \| Diagnostic and Test Software \| Notebook Computers \| Self-Service Applications Software \| TCO

Presentation Transcript: OnDemand v. OnPremise CRM: Making the Right Choice for your business sponsored by RunE2E PRESENTATION TRANSCRIPT: In this presentation transcript, John Brasch, CEO of RunE2E, discusses the evolution of the CRM application market options that are available today and details their solution run CRM system built on the SAP enterprise application suite. Posted: 16 Mar 2009 \| Published: 16 Mar 2009 TOPICS: Business Intelligence \| Call Center Management \| CRM \| CRM Software \| Customer Data Management \| Customer Satisfaction \| Customer Support Software

eBook: Gartner CRM Strategy Tips: 7 Key Ways to Improve the Customer Experience sponsored by Oracle Corporation EBOOK: Read this E-Book and explore Gartner's 7 key initiatives for enhancing the customer experience as well as 7 steps for adjusting your customer-facing business processes and establishing a more customer-centric strategy. Posted: 14 Jan 2009 \| Published: 14 Jan 2009 TOPICS: Business Process Management \| Collaboration \| CRM \| Customer Satisfaction \| Customer Support Software \| Investments \| Oracle (Product) \| ROI

Surviving and Thriving in the Customer-Driven Age sponsored by Oracle Corporation WHITE PAPER: The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities. Posted: 19 Sep 2008 \| Published: 19 Sep 2008 TOPICS: CRM \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Customer Support Software \| Data Mining \| Data Mining Software \| Enterprise

Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk sponsored by TechExcel WHITE PAPER: TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price. Posted: 19 Aug 2008 \| Published: 19 Aug 2008 TOPICS: Application Life-Cycle Management \| Business Process Management \| CRM \| Customer Satisfaction \| Customer Service Best Practices \| Customer Support Software \| Help Desks \| Productivity \| Project Management

Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch sponsored by Teleformix DATA SHEET: Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. Posted: 11 Jul 2008 \| Published: 01 Jul 2008 TOPICS: Call Center Management \| Call Center Software \| CRM \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Quality Control \| Telephony Systems \| Voice Communications Software

Being Agile in a Non-Agile World sponsored by Ivar Jacobson Consulting WHITE PAPER: This paper discusses how to implement agile thinking in the context of both defined engineering practices and an organizations' Software Development Lifecycle. Posted: 01 Jul 2008 \| Published: 01 Jun 2008 TOPICS: Change Management \| Customer Data Management Software \| Customer Service \| Customer Support Software \| Engineering Services Industry \| Software Development Life-Cycles

Oracle Vertical CRM Applications: Realizing Business Benefit Through Industry Best Practices sponsored by Oracle Corporation WHITE PAPER: This IDC white paper explores the benefits of employing a vertical CRM application based on industry best practices. Learn challenges, opportunities and benefits of vertical applications as well as advice for industry-specific solutions. Posted: 02 Jun 2008 \| Published: 01 Mar 2008 TOPICS: Application Deployment \| CRM Software \| Customer Data Integration \| Customer Data Management \| Customer Data Management Software \| Customer Service Best Practices \| Customer Support Software \| Oracle (Product) \| Reporting Software \| Sales Contact Management Software \| Sales Force Automation \| Sales Information Systems \| Vendor Selection

Six Steps for Successfully Buying Customer and Service Management Software sponsored by High 5 Software WHITE PAPER: Customer and Service Management Software (CSMS) provides a unified solution to manage all business aspects of a service business. Posted: 19 May 2008 \| Published: 26 Nov 2007 TOPICS: Accounting \| CRM \| Customer Data Management \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Customers \| Field Force Automation

Creating an Online Parts Catalog to Increase Part Sales and Improve Aftermarket Customer Satisfaction sponsored by Enigma, Inc. WHITE PAPER: This white paper documents the experiences of three companies that have implemented Enigma's electronic parts catalogs. Posted: 11 Mar 2008 \| Published: 01 Jan 2008 TOPICS: Aerospace and Defense Industry \| Asset Management (Finance) \| Automotive Industry \| Cataloging (Information Management) \| Customer Self-Service \| Customer Support Software \| Documentation \| Electronic Catalog Management \| Identification Systems \| Maintenance Contracts \| Manufacturing Industry \| Productivity \| Sales

Automating Your Call Center Feedback sponsored by Mindshare Technologies WHITE PAPER: The most successful contact centers are turning to leading-edge automated feedback solutions and developing processes to incorporate feedback into daily operations. Posted: 05 Mar 2008 \| Published: 04 Mar 2008 TOPICS: Call Centers \| Contact Centers \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| IVR

Listen and Learn - Improving Operations by Utilizing Customer Feedback sponsored by Mindshare Technologies WHITE PAPER: Organizations can obtain and analyze feedback from a department, region, branch, or most importantly, an individual employee. Posted: 05 Mar 2008 \| Published: 04 Mar 2008 TOPICS: Call Center Management \| Call Center Services \| Call Center Software \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Customers

Customer Support Software Reports