Chatbots, AI, and more: New tech changing the CX landscape
What’s the key to a successful CX? Is it personalization, AI, chatbots, omnichannel—a combination of all the above, or something else?
Inside, explore what makes up a successful customer experience strategy. Learn how chatbots are influencing current CX trends, and discover:
- How to elevate your chatbot experience
- How to determine the chatbot-to-human handoff
- How to harmonize your CX strategy with technology
- How AI plays a pivots role in 21st century customer support
- And more