IT Management

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ALSO CALLED: IT Strategy, MIS, Management Information Systems, IT Management Leadership, Information Technology Management, Information Technology Strategy
DEFINITION: IT (information technology) is a term that encompasses all forms of technology used to create, store, exchange, and use information in its various forms (business data, voice conversations, still images, motion pictures, multimedia presentations, and other forms, including those not yet conceived). It's a convenient term for including both telephony and computer technology in the same word. It is  … 

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IT Management Reports
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The Evolution of the IT War Room
sponsored by EverBridge Inc.
WHITE PAPER: In this deep dive report, find out exactly how IT war rooms have evolved within the industry, including the changes in role and responsibility distributions, the impact of hybrid infrastructures, average incident response and resolution times, and more.
Posted: 20 Aug 2018 | Published: 30 Apr 2018

EverBridge Inc.

The Value of a Secure Server Infrastructure
sponsored by Dell EMC
WHITE PAPER: In this analysis report, find out why your peers at other IT organizations are placing server security as a top concern. Based on interviews with over 300 IT professionals from server-heavy enterprises, this report sheds light on the concerns and purchasing priorities that are driving the latest infrastructure security trends.
Posted: 20 Aug 2018 | Published: 30 Apr 2018

Dell EMC

How Microsoft Streamlined their Royalty Payout Process with Automation
sponsored by Kryon Systems
WHITE PAPER: In this case study, find out how Microsoft's Royalties and Operations team used robotic process automation to completely revamp their payout processes, gaining 2000% time savings and much more.
Posted: 17 Aug 2018 | Published: 17 Aug 2018

Kryon Systems

Overcoming Alert Fatigue in a Modern Ops Environment.
sponsored by PagerDuty
WHITE PAPER: Alert fatigue isn't an incurable problem – even the largest and most complex infrastructures can be wrangled and monitored efficiently if you follow the right steps. Click now to get the 4 key steps for overcoming alert fatigue, and the potential revenue and security risks that can follow close behind.
Posted: 17 Aug 2018 | Published: 17 Aug 2018

PagerDuty

Transforming ITIL to Fit the Modern IT Organization
sponsored by Samanage
WHITE PAPER: Under the demands of today's businesses, the "because we always have" mindset no longer flies – it's time for ITIL to receive an update. Learn how you can refresh your ITIL strategy to accommodate the vision of a modern IT organization; after all, today's IT isn't the same as it was even a decade ago.
Posted: 17 Aug 2018 | Published: 17 Aug 2018

Samanage

Event Intelligence: Next-Gen AIOps for Every Team
sponsored by PagerDuty
WHITE PAPER: Many organizations now deal with thousands, if not millions, of events taking place across their systems every day. In this e-book, learn about a new approach to AIOps that eliminates silos between event and incident management, has helped customers reduce noise on average by 98%, and supports both centralized and distributed workflows in harmony.
Posted: 17 Aug 2018 | Published: 17 Aug 2018

PagerDuty

Enterprise Service Management: Uniting Customer and Service Models
sponsored by Samanage
WHITE PAPER: Dive into this guide to learn what enterprise service management (ESM) can bring to the table, and how it's designed to drive more consistent, actionable data and organizational efficiency by connecting application performance across your enterprise's suite
Posted: 16 Aug 2018 | Published: 16 Aug 2018

Samanage

Keeping Leadership Happy with IT Visibility
sponsored by Samanage
WHITE PAPER: Click to learn how increasing your infrastructure visibility can help distinguish your IT team as more than a cost center, and provide actionable insights back to the business.
Posted: 16 Aug 2018 | Published: 16 Aug 2018

Samanage

The Cost of Digital Downtime
sponsored by PagerDuty
WHITE PAPER: Critical application failures can cost businesses an average of $500,000 per hour – and that's if you're lucky. Discover how downtimes are affecting businesses across the digital spectrum, including mobile apps, financial services, retailers, and more.
Posted: 16 Aug 2018 | Published: 16 Aug 2018

PagerDuty

Your Practical Guide to the Hybrid Cloud
sponsored by ProAct
WHITE PAPER: Check out this six-step guide to the hybrid cloud, designed to catch you up to speed with the status of hybrid cloud computing amongst today's IT organisations – whether you're new to hybrid cloud or just looking for a refresher.
Posted: 16 Aug 2018 | Published: 22 May 2017

ProAct

The Roadmap to Modern IT Operations
sponsored by PagerDuty
WHITE PAPER: Glance over this quick PDF to learn the four key components of IT services and operations modernization, and get a definitive roadmap to help navigate the ups and downs that can occur along each leg of the journey.
Posted: 16 Aug 2018 | Published: 31 Dec 2016

PagerDuty

Building an RPA Center of Excellence
sponsored by Kryon Systems
WHITE PAPER: Rather than relying on an external company to run your process automation, your business should consider setting up a center-of-excellence (CoE) group composed of relevant team members to oversee the success of process automation. Keep reading to find out the basics of assembling and managing an automation CoE within your organization.
Posted: 16 Aug 2018 | Published: 16 Aug 2018

Kryon Systems

Rethink Technology In The Age Of The Cloud Worker
sponsored by Google
WHITE PAPER: In this Forrester report, learn how cloud-based computing and an increased reliance on browsers have transformed employee technology needs and behaviors, and how IT decision makers are responding to ensure their workers are equipped with the right tools for success.
Posted: 15 Aug 2018 | Published: 31 May 2018

Google

Case Study: Using Automation to Process Thousands of Transactions
sponsored by Kryon Systems
WHITE PAPER: In this case study, find out how Optus Wholesale employed the help of an automation platform to tackle an influx of new service orders, to the relief of customers and employees alike.
Posted: 15 Aug 2018 | Published: 15 Aug 2018

Kryon Systems

3 RPA Use Cases: Hybrid Automation
sponsored by Kryon Systems
WHITE PAPER: Hybrid RPA opens up an entirely new realm of automation possibilities – seamless collaboration between humans and robots. In this whitepaper, look through three distinct use cases for hybrid RPA in call centers, order processing and billing, and sales to see how other businesses are capitalizing on this new breed of automation.
Posted: 15 Aug 2018 | Published: 15 Aug 2018

Kryon Systems

10 Smart Questions for Your SaaS Vendor
sponsored by Samanage
WHITE PAPER: Once you cut through the vendor jargon and get to the bones of SaaS offerings, it can be difficult to discern which one is the best choice for your organization's needs. Check out this eBook to learn the top 10 questions your chosen SaaS solution should be able to address to help narrow it down.
Posted: 15 Aug 2018 | Published: 15 Aug 2018

Samanage

10 ITSM Mistakes You're Probably Making
sponsored by Samanage
WHITE PAPER: Open this guide to learn about the 10 biggest mistakes that can occur within ITSM projects, from personnel inconsistencies to neglecting service quality. In addition to learning how to recognize these tell-tale signs, you'll also find tips for overcoming and dodging these mistakes before they manifest into bigger problems.
Posted: 15 Aug 2018 | Published: 15 Aug 2018

Samanage

People First: Measurably Improving Operations and Team Health
sponsored by PagerDuty
WHITE PAPER: In today's always-on, always-available digital world, responding to issues around the clock can take a toll on your organization's most precious asset: your people. Check out the results of a study that reviewed a combination of notification statistics and their impact on the well-being and work-life balance of human responders.
Posted: 15 Aug 2018 | Published: 15 Aug 2018

PagerDuty

Survival Guide: Best Practices for Being On-Call
sponsored by PagerDuty
WHITE PAPER: Being on-call is one of IT's necessary evils. But while it's no fun trudging to the office at 2 a.m. to resolve an issue, it's important that you're equipped enough to handle any situation that arises – for the sake of the business and your sanity. Jump into this guide to view a collection of on-call best practices to keep sharp.
Posted: 15 Aug 2018 | Published: 15 Aug 2018

PagerDuty

The Changing Role of the IT Manager
sponsored by ProAct
WHITE PAPER: Striking a balance between IT in its traditional support function and IT as a value-adding entity is no easy feat. Keep reading to find out nine key recommendations for IT managers on how to continuously develop their careers and keep in tune with current and upcoming shifts in the industry.
Posted: 15 Aug 2018 | Published: 15 Aug 2018

ProAct

7 Lessons for Defining Your Cloud Strategy
sponsored by ProAct
WHITE PAPER: An ill-equipped cloud strategy can leave hopeful firms facing unexpected costs and stuck untangling a mess of awkward business processes. In this guide, get the seven core cloud lessons to keep in mind as you evaluate your organisation's compatibility with the cloud to avoid failure.
Posted: 15 Aug 2018 | Published: 15 Aug 2018

ProAct

Technology Procurement Consulting: What It Is and Why It's Valuable
sponsored by Enginess
WHITE PAPER: It's easy for organizations to notice problems, but finding and procuring the right technology for the job isn't as straightforward. Click to learn how tech procurement consultants can pinpoint your company's core competencies and hone in the technology choices that best fit.
Posted: 15 Aug 2018 | Published: 05 Jul 2018

Enginess

Enabling the Next Generation of Cloud Workers
sponsored by Google
WHITE PAPER: In this industry report from Harvard Business Review, find out how IT organizations across the world are striving to enable the next generation of workers through cloud-native computing and the latest iterations of productivity-centric technology.
Posted: 14 Aug 2018 | Published: 14 Aug 2018

Google

Finding Opportunities for Process Automation with AI
sponsored by Kryon Systems
WHITE PAPER: In this whitepaper, learn about a proprietary, AI-based platform that learns and adapts to an organization's business processes to correlate variations and spot opportunities for RPA – even amongst complex systems.
Posted: 14 Aug 2018 | Published: 14 Aug 2018

Kryon Systems

10-Step Guide to the Cost-Effective Cloud
sponsored by Magenic
WHITE PAPER: In this guide, learn the ten preparation steps your organization should use to ensure you're leveraging the cloud in the most cost-effective manner, while still getting the most bang-for-your-buck.
Posted: 14 Aug 2018 | Published: 14 Aug 2018

Magenic
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