All resources sponsored by:

Squelch

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Benefits of a Long-Term Customer Experience (CX) Approach
sponsored by Squelch
WHITE PAPER:Read this white paper to learn all the benefits of long-term CX strategies, why they're important, and how you can begin implementing one for your own company now.
Posted: 12 Jul 2019 | Published: 30 Apr 2019
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How Squelch Works
sponsored by Squelch
PRODUCT OVERVIEW:Read this product brief to learn about how Squelch SaaS makes use of NLP and machine learning technologies to deliver a truly intelligent enterprise search experience.
Posted: 12 Jul 2019 | Published: 31 Jan 2019
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Achieve CX Optimization with Call Center Transformation
sponsored by Squelch
EGUIDE:In this guide, learn how call center optimization can improve your CX strategy. Discover 5 common customer support problems affecting your CX, and learn how call center transformation can increase business value and drive customer satisfaction.
Posted: 03 Jul 2019 | Published: 01 Jul 2019
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Is Customer Experience (CX) More Important Than Product?
sponsored by Squelch
RESOURCE:The key to a successful CX culture is developing a sense of connection. At its most basic level, this connection must exist between customer support and success agents and the company itself, as agent satisfaction is critical to the overall success of a business. In this resource, learn how to create a winning CX by providing a seamless experience.
Posted: 30 Apr 2019 | Published: 08 Mar 2019
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Top 4 SaaS Performance Metrics Tying Customer Success to Bottom-Line Revenue
sponsored by Squelch
RESOURCE:Customer success professionals provide an essential benefit to customers, but can also have a significant impact on the overall health of a business's bottom line, particularly for a SaaS business. Download this resource to learn more about the top 4 SaaS performance metrics that tie customer success to bottom-line revenue.
Posted: 29 Apr 2019 | Published: 26 Oct 2018
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The Basics of Customer Case Management
sponsored by Squelch
RESOURCE:What is customer case management and how can it help your business? In this blog, learn about the basics of customer case management, review key features, top service providers, and the clear benefits for your organization.
Posted: 29 Apr 2019 | Published: 08 Feb 2019
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How to Improve Customer Service Agent Satisfaction to Enhance CX and Your Bottom Line
sponsored by Squelch
RESOURCE:In this article, learn how improving your customer service agents' satisfaction can enhance CX and drive your business' bottom line. Discover how CX and customer service satisfaction are linked, and uncover how to get the most out of your support team.
Posted: 26 Apr 2019 | Published: 23 Nov 2018
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How to Turn Your Contact Center into a Profit Generator
sponsored by Squelch
RESOURCE:In this article, glean the insight you need to turn your contact center into a profit generator. Learn how to elevate your customer service support team, and get started building a better CX strategy.
Posted: 26 Apr 2019 | Published: 22 Feb 2019
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Investigating the Customer Support Persona: A Survey of Customer Support Professionals
sponsored by Squelch
RESEARCH CONTENT:Forward-thinking companies know that a great customer experience relies on the effectiveness and efficiency of their customer support teams. In this research report from Dimensional Research, get a better understanding of the people and systems driving your customer experiences, and learn how to put that information to use.
Posted: 12 Mar 2019 | Published: 31 Mar 2018
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The Value of Customer Support Across Your Organization
sponsored by Squelch
EBOOK:As customer experience becomes a key differentiator for businesses in today's competitive landscape it takes a company-wide, integrated approach to equip support agents with the knowledge they need to deliver the quality of services your customers demand. Download this e-book to explore what this looks like in practice.
Posted: 11 Mar 2019 | Published: 11 Mar 2019
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