Stream: Extending Social Media Analytics
sponsored by IBM and Stream Integration
WHITE PAPER:
This paper explains how social intelligence enriches social media data with demographic and customer spending data to provide a deeper view of customer discussions and what factors influence them. Discover one social intelligence tool that offers advanced social intelligence capabilities.
Posted: 14 Dec 2012 | Published: 14 Dec 2012
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Oracle Social Marketing Cloud Service
sponsored by Oracle Corporation UK Ltd
WHITE PAPER:
This white paper details a software-as-a-service based solution for managing your organization's branding communities via emerging social media networks. Discover the key features and benefits of this single, integrated platform for optimizing your social marketing efforts.
Posted: 13 Dec 2012 | Published: 13 Dec 2012
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Collective Intelligence: Capitalizing on the crowd
sponsored by IBM
WHITE PAPER:
Read this report for collective intelligence applications, such as: identifying new opportunities to differentiate your organization or serve new markets; tapping into outside skills and experiences to deliver on business imperatives; and predicting outcomes of today's increasingly complex business challenges.
Posted: 10 Dec 2012 | Published: 31 Jan 2012
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A Unified Records Management Approach to Maximize SharePoint and Social Media
sponsored by Iron Mountain
WHITE PAPER:
As the use of social media and SharePoint technologies continues to rise, effective records management is becoming more difficult than ever before. Inside this paper, learn best practices for effectively managing SharePoint and social media, including 5 questions to consider and 4 key issues to address when designing your overall strategy.
Posted: 03 Dec 2012 | Published: 03 Dec 2012
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Records Management Strategies for Social Media Compliance
sponsored by Iron Mountain
WHITE PAPER:
According Smithsonian Magazine, by 2013 businesses will generate as much data every 10 minutes as was generated in the world through 2003 – most of which will be social media data. Does you have a solid plan in place to effectively manage these social records? Read on to learn 5 steps to devising a social media records management program.
Posted: 26 Nov 2012 | Published: 26 Nov 2012
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Guide to Social IT Basics
sponsored by ServiceNow
WHITE PAPER:
When IT organizations utilize social media, it can efficiently help more people inside and outside the data center quickly access more services and knowledge. Combine people's knowledge and good will and the essence of information technology service management (ITSM) can be more fully realized.
Posted: 20 Nov 2012 | Published: 20 Nov 2012
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Bringing Social Media Interactions into the Contact Center
sponsored by Avaya
WHITE PAPER:
Think that leveraging a social media contact center strategy won't work for your business? You may want to check the facts. As this white paper explains, case studies of companies with successful social media strategies within their contact centers abound. Open this paper to discover the perhaps surprisingly significant business benefits.
Posted: 25 Oct 2012 | Published: 31 Dec 2011
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Anatomy of the New Decision: Five Hot Trends Shaping Business Analytics
sponsored by Information Builders
WHITE PAPER:
Businesses have been using data to improve decision-making for decades, but practicing legacy business intelligence strategies today can put you at a disadvantage. Read on to learn how the 5 hottest IT trends help you extract more sophisticated intelligence from your data, including: mobile computing, social media, cloud services, and more.
Posted: 19 Oct 2012 | Published: 19 Oct 2012
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Websites are Dead. Long Live Digital Presence
sponsored by Limelight Networks, Inc.
WHITE PAPER:
As digital channels evolve, so should your business's digital strategy – yet most businesses today still rely solely on websites to generate traffic and attract customers. In order to thrive, you need to engage and interact with customers across a variety of channels. Read on to learn how to get started crafting a strong digital presence.
Posted: 16 Oct 2012 | Published: 01 Oct 2012
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Benchmarking Your Digital Strategy
sponsored by Limelight Networks, Inc.
WHITE PAPER:
Every business has a digital presence that impacts their brand and could hinder potential sales if not properly managed. In order to survive in today's digital era, traditional marketing practices need to be overhauled. Read on to learn 10 key strategies marketers need to be successful in digital marketing.
Posted: 11 Oct 2012 | Published: 01 Aug 2012
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The Future of Email Is Social
sponsored by IBM
WHITE PAPER:
Uncover the current state of email, the perceived and real problems that surround its use, and how social collaboration tools combined with email can revolutionise the collaboration and communications capabilities in your organisation.
Posted: 08 Aug 2012 | Published: 29 Feb 2012
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Connect social and enterprise intelligence to transform the customer experience. HP Information Management and Analytics Solution Brief
sponsored by Hewlett-Packard Limited
WHITE PAPER:
With the widespread adoption of mobile technologies and social media, businesses have been given a plethora of fresh information on customer wants and needs. Review this paper to learn about how you can utilize these new information resources to maximize customer experience and transform your business strategy for enhanced profitability.
Posted: 06 Jul 2012 | Published: 06 Jul 2012
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Social Intelligence Approaches to Support Four Core Customer Scenarios
sponsored by Hewlett-Packard Limited
WHITE PAPER:
This paper outlines some of the best methods for deploying social intelligence to support your CRM strategies. Read this and learn how the right social intelligence can help you win new customers, retain existing customers, reduce the cost of customer management and more. Also, discover specific use cases of social intelligence.
Posted: 01 Jun 2012 | Published: 01 Jun 2012
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Benchmarking in the contact center: Tips for managing what you measure
sponsored by Avaya
WHITE PAPER:
Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project.
Posted: 24 Oct 2012 | Published: 31 Dec 2010
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Social Recruiting Guide: How to Effectively Use Social Networks and Avoid Legal Risks
sponsored by Oracle Corporation
WHITE PAPER:
Social networking sites are some of the most powerful tools available to recruiters today. If you're not sure where to start with a social recruiting strategy, this paper will outline why social recruiting is becoming an imperative for companies today, what considerations you need to be aware of, and what first steps you can take.
Posted: 03 Oct 2012 | Published: 31 Jul 2012
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Customer Care in a Social World: Are We There Yet?
sponsored by Oracle Corporation
WHITE PAPER:
This paper explores and explains why the contact center is a key strategic focal point for customer engagement via social channels.
Posted: 21 Sep 2012 | Published: 01 Mar 2012
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The Anywhere Worker: Essential Tools to Keep Teams Connected
sponsored by Citrix
WHITE PAPER:
This white paper takes an in-depth look at the changing role of IT departments in the face of the demand to connect, collaborate and communicate with remote and in-office workers in a similar - if not near exact - fashion. Read now to learn about the best practices and tools available to make this a reality.
Posted: 12 Sep 2012 | Published: 12 Sep 2012
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Cisco IBSG Global Research Reveals New Ways for Banks To Prosper in an Omnichannel World
sponsored by Cisco Systems, Inc.
WHITE PAPER:
Banking customers worldwide are ready for an omnichannel experience – are you ready to give it to them? This resource describes the concept of omnichannel banking, why your customers need it, and why you shouldn't wait to offer it to them.
Posted: 17 Aug 2012 | Published: 17 Aug 2012
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The Social Business: Advent of a new age
sponsored by IBM
WHITE PAPER:
This paper outlines the why organizations need to become social businesses today. Read on to learn how your business can become social through crafting the right blueprint relying on networks, social and real-time collaboration, mobility and integration, how to deepen your customer relationships and the benefits associated with it, and much more.
Posted: 30 Jul 2012 | Published: 16 Feb 2011
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Live and On-Demand: Streaming Video with LifeSize UVC Video Center
sponsored by LifeSize
WHITE PAPER:
Learn why video streaming has become a key part of the communications strategy of today's organizations, and how this tool can help you increase connectivity, save budget dollars, and boost productivity.
Posted: 25 Jul 2012 | Published: 25 Jul 2012
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The mini-guide to social customer service
sponsored by Salesforce.com
WHITE PAPER:
Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.
Posted: 23 Jul 2012 | Published: 01 Jul 2012
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Social Customer Service: The Pivotal Driver of the Social Enterprise
sponsored by LiveOps
WHITE PAPER:
Read this paper to see how you can maximize your customer relationship management efforts through social customer service and foster brand loyalty, higher customer lifetime value, enhanced customer experience, and higher revenues.
Posted: 06 Jul 2012 | Published: 06 Jul 2012
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Social Media Feedback for Hospitality: Help Every Location Protects its Online Reputation
sponsored by Medallia
WHITE PAPER:
The feedback from social media can allow your business to demonstrate value to customers which will ultimately result in customer loyalty and higher revenues. Read this paper to learn how to join customer experience and social media feedback to eliminate customer pain points in a single reporting application.
Posted: 03 Jul 2012 | Published: 03 Jul 2012
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Social Media and Loyalty: Four Customer Success Stories
sponsored by Medallia
WHITE PAPER:
Review this brief resource to learn the details of a CRM strategy that boasts the ability to increase online review scores, enhance referral marketing practices, build a loyal social community, and more. Read through 4 customer success stories and discover how they leveraged this tool to generate more business.
Posted: 28 Jun 2012 | Published: 01 Jun 2012
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Bringing Order to the Chaos of “Bring Your Own Device”
sponsored by Enterasys
WHITE PAPER:
In order to fully accept the “Bring Your Own Device” (BYOD) trend in your enterprise, it is vital to find a solution that provides security, scalability, centralized policy, and a superior end-user experience. Learn how you can bring order to the chaos of BYOD, plus details of a solution that can help you achieve this.
Posted: 01 Jun 2012 | Published: 30 Apr 2012
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