Retail Forever Transformed a quiet storm ignited by the iPad
sponsored by Apperian, Inc.
CASE STUDY:
Discover how Apperian’s EASE assisted one retail company with the deployment and management of applications.
Posted: 24 Feb 2012 | Published: 24 Feb 2012
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9 Critical Capabilities to Demand From Your IVR Cloud Hosting Provider
sponsored by Voxeo
WHITE PAPER:
This brief white paper covers 9 critical capabilities to demand from your interactive voice response (IVR) cloud hosting provider.
Posted: 13 Mar 2012 | Published: 13 Mar 2012
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Increase Call Center Service and Efficiency
sponsored by NACR
CASE STUDY:
Having a functional communications system is imperative to deliver outstanding customer service and achieve great operational efficiencies.
Posted: 10 Feb 2012 | Published: 10 Feb 2012
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Accela Video Whitepaper: Differentiate Your Company with Complete CRM
sponsored by Oracle Corporation
VIDEO:
Interactions between partners, customers, and employees are much faster-paced in our highly-networked world. It is important that CRM solutions understand these relationships. Watch this video to learn strategies for CRM evolution.
Posted: 05 Apr 2010 | Premiered: 05 Apr 2010
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How Do You Evaluate Which On-Demand CRM Solution is Right for You?
sponsored by Oracle Corporation
WHITE PAPER:
The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money.
Posted: 10 Jun 2009 | Published: 10 Jun 2009
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The Top 10 Technical Considerations for Evaluating E-Commerce Platforms
sponsored by Oracle Corporation
WHITE PAPER:
This paper offers ten considerations to help guide the selection criteria for your next e-commerce platform - which should ideally be the last e-commerce platform you would ever need to buy. Continue reading to learn these two technical considerations for evaluating e-commerce platforms.
Posted: 23 Jul 2010 | Published: 23 Jul 2010
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Unleashing Microsoft SharePoint Server 2010's Web Content Management Features with DocAve
sponsored by AvePoint, Inc.
WHITE PAPER:
This white paper discusses the requirements for dynamic websites in today's hyper-competitive business landscape, the case for utilizing SharePoint Server 2010 for WCM, and how AvePoint’s DocAveSoftware Platform enhances the native WCM functionality SharePoint offers.
Posted: 01 Aug 2011 | Published: 01 Aug 2011
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Customers Get a Mobile Catalog Thanks to a New Smartphone App
sponsored by BlackBerry
CASE STUDY:
In this case study, learn how a wholesale supplier used BlackBerry Enterprise Server to create a custom app to help their users find the right hardware needed to complete their daily jobs.
Posted: 06 Apr 2012 | Published: 06 Apr 2012
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MarketScope for IVR Systems and Enterprise Voice Portals
sponsored by Voxeo
ANALYST REPORT:
This Gartner analyst report reviews top IVR products and examines the strengths and weaknesses of each.
Posted: 13 Mar 2012 | Published: 13 Mar 2012
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Choosing the right contact center technology
sponsored by NACR
EGUIDE:
Read this SearchCRM.com e-guide to gain a better understanding of building a multichannel contact center and eight tips for enhancing the customer service in your contact center.
Posted: 24 Feb 2012 | Published: 24 Feb 2012
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