Customer Self Service White Papers, Software Downloads, Definition and Webcasts

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Nov 21, 2009

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Customer Self Service

Customer Self Service Reports

Offering the Cloud to your Clients sponsored by Google Apps Authorized Reseller Program WEBCAST: In this webcast, learn how new technologies, demographic shifts and emerging business models in the cloud computing market are changing the way VARs and MSPs are working with clients. Posted: 25 Sep 2009 \| Premiered: 25 Sep 2009 TOPICS: Cloud Computing \| Customer Self-Service \| Data Centers \| Hybrid clouds \| Infrastructure Services \| IT Infrastructure \| IT Services \| Middleware \| Platform as a service \| Private cloud computing \| Public cloud computing \| Software as a Service \| VARs

How Do You Evaluate Which On-Demand CRM Solution is Right for You? sponsored by Oracle Corporation WHITE PAPER: The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money. Posted: 10 Jun 2009 \| Published: 10 Jun 2009 TOPICS: CRM \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Self-Service \| Economic Environment

Podcast- Offering the Cloud to your Clients sponsored by Google Apps Authorized Reseller Program PODCAST: In this podcast, learn how new technologies, demographic shifts and emerging business models in the cloud computing market are changing the way VARs and MSPs are working with clients. Posted: 25 Sep 2009 \| Premiered: 25 Sep 2009 TOPICS: Cloud Computing \| Customer Self-Service \| Data Centers \| IT Services \| Network Service Providers \| Server Management \| Software as a Service \| VARs

Learn how to Enhance your Online Customer Relationships sponsored by Actuate WHITE PAPER: To truly meet the needs of the modern banking customer, banks must do more than simply provide multi- siloed, disconnected, and inconsistent channels. This business whitepaper includes recommendations from a leading analyst on driving customer retention. Posted: 07 May 2009 \| Published: 07 May 2009 TOPICS: Banking Software \| Business Process Management \| CRM \| Customer Data Management \| Customer Self-Service \| Customer Service \| Financial Services Industry \| Online Banking Services \| SOA

Infor CRM Interaction Advisor sponsored by Infor CRM PRODUCT DEMO: Watch this product demo to learn how Infor CRM Interaction Advisor will fuel organic growth by driving lifetime customer loyalty and increase value at every customer touch point without replacing any existing systems. Posted: 22 Jul 2009 \| Published: 22 Jul 2009 TOPICS: CRM \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Marketing

Microsoft Dynamics CRM Online Case Study: High Five Sportswear sponsored by Microsoft CASE STUDY: Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system. Posted: 10 Sep 2009 \| Published: 10 Sep 2009 TOPICS: CRM \| CRM Software \| Customer Data Management \| Customer Data Management Software \| Customer Service \| Customer Support Software \| Microsoft Outlook \| Sales

Infor Permission-based Marketing Campaigns sponsored by Infor CRM PRODUCT DEMO: Watch this product demo to see how easy to use Infor CRM Epiphany is and how you can use it to gain customer insight and deliver messages that appeal to the specific needs of that customer. You will also learn all the benefits Infor CRM Epiphany has to offer. Posted: 22 Jul 2009 \| Published: 22 Jul 2009 TOPICS: CRM \| CRM Best Practices \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Marketing

What Causes Webinar Attendees to Bail sponsored by Citrix Online WHITE PAPER: Download this new MarketingSherpa study to discover the leading causes for attendees to drop out of Webinars and what you can do to sharpen your presentations. Posted: 21 Aug 2009 \| Published: 21 Aug 2009 TOPICS: Communications Software \| CRM \| Customer Service \| Customer Service Best Practices \| Marketing \| Presentation Software \| Webcasts

Midmark Aims for Excellence with Efficient Products and Support sponsored by LogMeIn, Inc. CASE STUDY: Find out how healthcare equipment and diagnostic product vendor, Midmark, uses LogMeIn Rescue to give helpdesk support to internal and external users, and customers worldwide on their PC's, Macs and smartphones. Posted: 16 Sep 2009 \| Published: 16 Sep 2009 TOPICS: Call Center Services \| Call Center Software \| CRM \| Customer Satisfaction \| Customer Service \| Customer Support Software \| Health Care Industry \| Help Desk Management \| Help Desk Software \| Mobile CRM \| Remote Control Software \| Smart Phones

B2B Lead Gen: Marketing ROI Performance & Evaluation Study sponsored by Citrix Online WHITE PAPER: MarketingProfs recently conducted an in-depth study on perceptions, behaviors and lead generation performance. Download the MarketingProfs Report to read the study's full findings and to learn how you can effectively calculate and leverage lead generation ROI within your own organization. Posted: 21 Aug 2009 \| Published: 21 Aug 2009 TOPICS: B2B \| CRM \| Customer Service \| Customer Service Best Practices \| Lead Generation \| Lead Management \| Marketing \| Sales

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