| Recent Vendor Reports on Customer Self-Service |
The CMI Model: Managing Inventory outside the Four Walls
| sponsored by Clear Spider Inc.
WHITE PAPER:
Customer Managed Inventory (CMI) is a business model that allows organizations to: access, control and replenish inventory from their manufacturers or suppliers. Read this paper and learn about Clear Spider's CMI technology.
Posted: 01 Sep 2008 | Published: 01 Sep 2008
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Go Paperless
| sponsored by Cisco Systems, Inc.
PODCAST:
In this podcast discover how adopting a green business model can help save trees. Learn about a credit union that is going paperless to help create a more efficient, productive workforce
Posted: 28 Aug 2008 | Premiered: 28 Aug 2008
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Resource Center
| sponsored by AMD
WHITE PAPER:
This resource center by AMD helps you stay on top of industry trends. There are learning modules, whitepapers, and customer information to help answer and explain any possible questions.
Posted: 26 Aug 2008 | Published: 22 Aug 2008
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Client LifeCycle Demo
| sponsored by Centennial Software
SOFTWARE DEMO:
Enteo''s lifecycle management solutions by FrontRange are at the forefront of Unified Infrastructure Management. View this demo to see the most efficient solution portfolio in the area of system management.
Posted: 22 Jul 2008 | Published: 01 Jul 2008
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Retail Fashion Market RFID Solutions
| sponsored by Motorola, Inc.
WHITE PAPER:
This whitepaper explains how Radio Frequency Identification (RFID) provides real-time inventory visibility so you can react quickly to inventory demand and stocking levels, helping ensure that the right product is available for your customers at the right
Posted: 22 Jul 2008 | Published: 01 Jan 2007
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Gartner Research: Early Efforts at Web 2.0 Brokerage Will Challenge Existing Providers
| sponsored by Actuate Corporation
WHITE PAPER:
The development of Web 2.0 technologies enhances the functionality and flexibility of the Web as a content and delivery mechanism, that enable the emergence of the "community" as a market, collaborative and creative force.
Posted: 21 Jul 2008 | Published: 29 Jun 2007
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Genesys Global Consumer Survey - 2007
| sponsored by Genesys
WHITE PAPER:
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Posted: 25 Mar 2008 | Published: 01 Jan 2007
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Why Human Resources (HR) Organizations Use Workforce Management to Impact Productivity & Performance
| sponsored by Infor
WHITE PAPER:
Learn how to improve workforce productivity and business performance by focusing on front line people processes and enhancing the strategic value of human resources (HR).
Posted: 19 Mar 2008 | Published: 01 Jan 2007
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How to Provide World-Class Customer Service in Small and Midsized Businesses
| sponsored by Cisco Systems, Inc.
WEBCAST:
Join industry experts, leading business authors, and BizWise TV host Rick Spence as they discuss the whys and hows of providing world-class care to customers.
Posted: 22 Feb 2008 | Premiered: Available On Demand
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How to Foster Innovation in Your Company, Part Two
| sponsored by Cisco Systems, Inc.
WEBCAST:
Learn how granting access to your intellectual property rights can lead to greater market share without giving up your unique selling proposition.
Posted: 22 Feb 2008 | Premiered: Available On Demand
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Collaborative Reporting Architecture
| sponsored by Actuate Corporation
WHITE PAPER:
The Actuate® Enterprise Reporting platform is designed to create, maintain and deliver the structured account information required by today's most demanding Customer Self-Service and Online Channel applications for the words' l...
Posted: 07 Jan 2008 | Published: 03 Jan 2008
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Cleared for Take-Off
| sponsored by CIO Decisions
JOURNAL ARTICLE:
Vancouver International Airport Authority fires up technology and transforms itself from a sluggish government-run airport to an international hub.
Posted: 13 Nov 2006 | Published: 01 Nov 2006
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