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Customer Self Service

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Customer Self Service Reports
 
Critical Capabilities for Contact Center Infrastructure, Worldwide
sponsored by Genesys
WHITE PAPER: Explore 3 use cases that represent the most common configurations for contact center infrastructure. Plus, find out how to support more engaging, omnichannel customer service and incorporate unified communications and collaboration technology more effectively into your contact center operations.
Posted: 24 Oct 2017 | Published: 22 May 2017

Genesys

Supporting a Multichannel Contact Center
sponsored by SearchCRM
EGUIDE: Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle.
Posted: 13 Feb 2013 | Published: 13 Feb 2013

SearchCRM

How Slack Improved Communications, CX
sponsored by Zendesk
CASE STUDY: San Francisco-based communications company Slack needed a more effective way of communicating. More than just software, they wanted to invest in an experience that would leave a positive impact on their customers. Learn how they shrunk response time, improved support and more.
Posted: 24 Oct 2017 | Published: 24 Oct 2017

Zendesk

Bridge the Gap Between Workplace Services and Customer Experience Management
sponsored by Vonage
RESOURCE: In today's world, the customer reigns supreme. So it's no surprise that so much emphasis is placed on CX; what is surprising is how little attention is placed on workplace services in turn. Learn why an even balance is such a challenge, and how cloud-business tools may help bridge the widening gap.
Posted: 29 Sep 2017 | Published: 30 Aug 2017

Vonage

Chatbots Are Not the Future... They're Right Now
sponsored by Sophos
WHITE PAPER: Companies today have no choice but to become fundamentally digital and harness the power of current technology to improve CX and sales. Learn why chatbots can be employed to boost your business, how to use bots to get ahead, and uncover the 3 ways a bot can be used for engagement.
Posted: 27 Oct 2017 | Published: 27 Oct 2017

Sophos

Retail Forever Transformed a quiet storm ignited by the iPad
sponsored by Apperian, Inc.
CASE STUDY: Discover how Apperian’s EASE assisted one retail company with the deployment and management of applications.
Posted: 24 Feb 2012 | Published: 24 Feb 2012

Apperian, Inc.

Three Improvements You Can Make Right Now to Enhance Your Customer's Experience.
sponsored by Cisco Systems, Inc.
WHITE PAPER: This document explains the three steps you can take to help ensure a positive Web experience for your customers.
Posted: 06 Oct 2008 | Published: 03 Oct 2008

Cisco Systems, Inc.

Collaborative Reporting Architecture
sponsored by Actuate
WHITE PAPER: The Actuate® Enterprise Reporting platform is designed to create, maintain and deliver the structured account information required by today's most demanding Customer Self-Service and Online Channel applications for the words' l...
Posted: 07 Jan 2008 | Published: 03 Jan 2008

Actuate

Social Media Moves into Mainstream IT Service Management
sponsored by CA Technologies.
WHITE PAPER: This white paper focuses on the evolving role of social media in service desk management. Read on to learn more about social media trends in ITSM, the new culture for service desk management, the benefits of improved self-service access via social media and how social media applies to Service Desk in terms of collaboration, community, etc.
Posted: 29 Aug 2011 | Published: 24 Aug 2011

CA Technologies.

5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know
sponsored by eGain Communications Corp.
WHITE PAPER: This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy.
Posted: 17 Feb 2010 | Published: 17 Feb 2010

eGain Communications Corp.
 
 
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