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Contact Center Software
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DEFINITION: Software that routes, queues and otherwise manages each of the contact center's channels very much like call center software routes calls.
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| Recent Vendor Reports on Contact Center Software |
Employee Productivity Suite: Imagine a Campus where Productivity is powered by the Human Voice
| sponsored by Nuance
PRODUCT LITERATURE:
Nuance's Employee Productivity Suite provides speech-driven applications that cut costs while enhancing faculty, staff and student communications productivity and business processes.
Posted: 25 Feb 2009 | Published: 25 Feb 2009
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Reduce Your Telecom and IT Costs with a New Speech-Driven, Mobile Call Center Solution
| sponsored by Nuance
PODCAST:
This new mobile call center can help you eliminate the need to maintain directories and to add voice mail ports. Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
Posted: 02 Dec 2008 | Premiered: 02 Dec 2008
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Webcast: Speech-Driven Packaged Applications Can Help Reduce Telecom and IT Costs
| sponsored by Nuance
WEBCAST:
Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
Posted: 01 Dec 2008 | Premiered: Available On Demand
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