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| Nov 22, 2009 |
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IT Management >
Systems Operations >
Systems Management >
Contact Center Management >
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Contact Center Workforce Management
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ALSO CALLED:
WFM,
Job Scheduling
DEFINITION: The balancing of work factors, such as optimal staff levels, anticipated workloads, campaign timetables, resource availability and technological capability, all while considering elements such as agent preferences and unexpected absences.
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Contact Center Workforce Management Reports
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1 Match
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Why Change Schedulers?
sponsored by BMC Software, Inc
WEBCAST:
Job Scheduling tools are often perceived to reduce operational costs and increase IT efficiencies. Attend this webinar to find out how companies reduce their costs by switching to BMC CONTROL-M.
Posted: 09 Oct 2009 | Premiered: 09 Oct 2009
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