All resources sponsored by:

Oracle Corporation

1 - 25 of 690 Matches
Secrets to Bolstering Customer Experience Management Strategies
sponsored by Oracle Corporation
EGUIDE:Access this expert e-guide to learn how a strong analytics program can boost customer loyalty by creating engaging personalized customer experiences for your organization. Read on to discover the critical role contact centers play in customer experience management. Uncover tips for optimizing your contact center.
Posted: 26 Mar 2015 | Published: 26 Mar 2015
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Data's Pivotal Role in Improving Customer Experience
sponsored by Oracle Corporation
EGUIDE:Access this expert e-guide to learn how you can improve your customer experience with quality customer data. Uncover 5 ways using data can lead to happier customers. Read on to see how companies like 7-Eleven, Walgreens, and Mazda have used cloud and mobile technology to boost customer loyalty and how this strategy could work for your business.
Posted: 25 Mar 2015 | Published: 25 Mar 2015
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Time-Based Routing for Field Service
sponsored by Oracle Corporation
WHITE PAPER:The key to mobile workforce optimization is accurately assessing travel times for multiple routes between multiple appointments. Read this white paper for the pros and cons of three routing methodologies.
Posted: 20 Mar 2015 | Published: 31 Oct 2014
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The Moneyball Method of Field Service Management
sponsored by Oracle Corporation
WHITE PAPER:Access the following white paper to learn about the general concepts behind predictive analytics and how they can be applied to a field service organization. The paper will cover the basic metrics that should be tracked, the use of performance pattern profiles, and how these principles can predict future events.
Posted: 19 Mar 2015 | Published: 19 Mar 2015
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The New Connected Mobile Workforce
sponsored by Oracle Corporation
WHITE PAPER:Today, it is essential to give your workforce the ability to perform its tasks from anywhere and from any device. This white paper explores the past trends that have led to the enablement of the connected workforce and provides insights into how a highly functioning, connected workforce can operate with today's available technology.
Posted: 19 Mar 2015 | Published: 19 Mar 2015
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The Business Value of CX: Deliver a Great Customer Experience
sponsored by Oracle Corporation
VIDEO:Watch this exclusive video to hear from Brian Curran, VP of customer experience strategy at Oracle. Listen as he gives an insightful overview of the complexities of customer experience, and learn how you can deliver outstanding experiences that fulfill customer desires, encourage loyalty, and boost revenue.
Posted: 19 Mar 2015 | Premiered: 25 Oct 2012
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The Business Value of CX: How to Keep Your Customers
sponsored by Oracle Corporation
VIDEO:Access this short video to hear from Vice President of customer experiences at Oracle, Brian Curran. Discover Brian's strategy for fostering sustainable growth through outstanding customer experiences and relationships. Watch more to learn how you can promote loyalty through customer empathy and connection.
Posted: 18 Mar 2015 | Premiered: 25 Oct 2012
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Database as a Service: On-Premises or in the Cloud?
sponsored by Oracle Corporation
VIRTUAL ENVIRONMENT:This webcast describes the benefits of database as a service and how it could improve your database management.
Posted: 17 Mar 2015 | Premiered: 31 Dec 2014
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Case Study: How Walmart Promotes Sustainability With the Cloud
sponsored by Oracle Corporation
VIDEO:How was Walmart able to build a system to handle supplier relations and increase sustainability?Watch this concise video to hear from Robert Kaplan, director of product sustainability for Walmart. Listen as Robert details how cloud technology was able to help Walmart manage their supplier relations simply and easily to achieve their goals.
Posted: 16 Mar 2015 | Premiered: 16 Mar 2015
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Why Cloud-Based Customer Service Is So Essential Now
sponsored by Oracle Corporation
VIDEO:Access this short video to hear from Vice President of customer experience strategy at Oracle, Brian Curran, on the benefits of using cloud technology to improve customer experience. Watch as he emphasizes key point like agility, quick set up, flexibility, and hybrid capabilities that come with cloud technology.
Posted: 16 Mar 2015 | Premiered: 25 Oct 2012
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The Business Value of CX: Attracting New Customers
sponsored by Oracle Corporation
VIDEO:Access this brief video to hear from Brian Curran the VP of customer experience at Oracle to learn more about the fundamentals of attracting new customers and fostering loyalty through exceptional customer experiences.
Posted: 13 Mar 2015 | Premiered: 25 Oct 2012
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Case Study: Q-See Improves Customer Service in the Cloud
sponsored by Oracle Corporation
VIDEO:Access this brief video to hear from chief customer care officer Barry Lieberman of Q-See and learn more about their unique customer service needs and how they were able to solve them using oracle products. Continue on to determine if this product could be right for your business.
Posted: 13 Mar 2015 | Premiered: 13 Mar 2015
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HOSTING Empowers Customers with Oracle Service Cloud
sponsored by Oracle Corporation
VIDEO:Access this video to learn more about HOSTING's needs and how they were able to create exceptional customer experiences with up-to-the minute data. Watch now to learn how HOSTING was able to improve upon their customer experiences by gathering data along every touch point with cloud technology.
Posted: 13 Mar 2015 | Premiered: 13 Mar 2015
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Seamless Service and Commerce Drives online conversions
sponsored by Oracle Corporation
WHITE PAPER:Access this exclusive white paper to learn more about seamless service and commerce, to drive your online sales through outstanding customer support. Read on to get 5 best practices for delivering seamless service and commerce.
Posted: 12 Mar 2015 | Published: 12 Mar 2015
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How Personalized, Compliant Service Boosts Loyalty and Avoids Liability
sponsored by Oracle Corporation
WHITE PAPER:Access this informative white paper to learn more about the complex relationship between compliance and personalization. Get 5 steps to boost loyalty and avoid liability.
Posted: 12 Mar 2015 | Published: 12 Mar 2015
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Field Service Management in the Cloud
sponsored by Oracle Corporation
WHITE PAPER:Explore this in-depth white paper to learn why the field service industry has been hesitant to adopt cloud technology. Find out more about the potential benefits associated with switching your on-premises systems to cloud solutions
Posted: 12 Mar 2015 | Published: 31 Dec 2014
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Oracle Cobrowsing Competitive One-Pager
sponsored by Oracle Corporation
RESOURCE:How can you pick the visual sharing software that's right for your organization? In this concise fact sheet, browse through various component and features of popular visual sharing technologies including Oracle's Cobrowse, Salesforce, Kana, WebEx, and more to compare and contrast the specifics of each software.
Posted: 11 Mar 2015 | Published: 11 Mar 2015
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Top Questions to Ask Your Field Service Vendor
sponsored by Oracle Corporation
WHITE PAPER:Choosing the field service management solution is a critical choice for any organization. But how can you tell which features will complement your business strategy?Access this exclusive guide with questions to help you evaluate different service providers in 8 key areas.
Posted: 11 Mar 2015 | Published: 11 Mar 2015
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Perception and Reality: How Telecom Disappoints Customers
sponsored by Oracle Corporation
RESOURCE:In this informative fact sheet get raw numbers on the quality of customer service delivered by communications and telecom companies. Learn about comm companies' lackluster omni-channel service and how investing in improved products could be an opportunity for telecom companies to outpace other industries in customer service.
Posted: 11 Mar 2015 | Published: 11 Mar 2015
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How Tech Firms Must Use Customer Service for Conversions
sponsored by Oracle Corporation
RESOURCE:Access this brief infographic to learn more about how tech firms' customer service is falling behind. Read on to learn how tech firms measure up to other industries in customer service and discover strengths and opportunities for improvement within the tech industry.
Posted: 10 Mar 2015 | Published: 10 Mar 2015
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Customer Service for Customer Advocacy in Retail
sponsored by Oracle Corporation
RESOURCE:Access this brief infographic to learn more about how retailers are overestimating their customer service programs. See how retailer's customer service stacks up against other industries and learn about potential threats where competitors can outpace retailers in customer service.
Posted: 10 Mar 2015 | Published: 10 Mar 2015
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Why Manufacturing Firms Must Improve Customer Service
sponsored by Oracle Corporation
RESOURCE:Explore this brief infographic to measure manufacturing's success versus other industries in modern customer service implementations. Learn about manufacturing's strengths and weaknesses, and where there is room for manufacturers to come out ahead in customer service.
Posted: 10 Mar 2015 | Published: 10 Mar 2015
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How Finance Companies Lose Out With Bad Customer Service
sponsored by Oracle Corporation
RESOURCE:In this brief resource you can get a concise overview of state of customer service in the financial services industry with raw facts and figures. Learn about omni-channel service in the financial industry and see how financial services stack up against other industries in customer service capabilities.
Posted: 10 Mar 2015 | Published: 10 Mar 2015
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Top 10 Questions to Ask Your Cobrowse Vendor
sponsored by Oracle Corporation
WHITE PAPER:What do you need to know before selecting an online customer service option? Access this helpful white paper ot get 10 questions you should ask your Cobrowse vender to determine whether a web based customer service solution is right for you.
Posted: 10 Mar 2015 | Published: 31 Dec 2014
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The Top 10 Benefits of Cobrowse Technology
sponsored by Oracle Corporation
WHITE PAPER:How can you learn more about the benefits of collaborative customer service tools?Access this informative white paper to get 10 benefits you could gain by employing collaborative customer service software. Read now to find out if this collaborative CRM software could be right for your business.
Posted: 09 Mar 2015 | Published: 31 Dec 2014
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