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ALSO CALLED: Voice over Internet Protocol, IP Voice, Cable VOIP, VoIP Services, Voice over IP, Voice-over-Broadband, VoB, Voice-over-IP
DEFINITION: A comfort noise generator (CNG) is a program used to generate background noise for voice communications during periods of silence that occur during the course of conversation. CNG is part of the silence suppression or voice activity detection (VAD) handling for VoIP (Voice over IP) technology. The purpose of VAD and CNG is to maintain an acceptable perceived quality of service (QoS) while simultaneously  … 
Definition continues below.
VoIP Reports
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A Day In The Life Of Comprehensive Collaboration)
sponsored by ShoreTel
VIDEO: This short, lighthearted video shows some of the capabilities of a flexible communications platform.
Posted: 26 May 2016 | Premiered: 26 May 2016

ShoreTel

Cloud Clarity – Challenging Convention
sponsored by StarLeaf
WHITE PAPER: Identify 3 ways that cloud based video communications can improve your business.
Posted: 19 May 2016 | Published: 19 May 2016

StarLeaf

5 Reasons To Add Cloud Video Conferencing To Your Business
sponsored by StarLeaf
WHITE PAPER: Discover the 5 reasons why adding video collaboration to your enterprise's resources will make a huge difference in productivity.
Posted: 19 May 2016 | Published: 19 May 2016

TOPICS:  Collaboration | VoIP
StarLeaf

4 Ways to Get Your Desktops and Meeting Rooms Talking
sponsored by StarLeaf
WHITE PAPER: Identify a path toward fully modernizing your collaboration and conferencing strategy. Step-by-step, you'll see how you can move towards comprehensive collaboration.
Posted: 18 May 2016 | Published: 18 May 2016

TOPICS:  Collaboration | VoIP
StarLeaf

Case Study: Solving Malicious Spamming & Scalability Issues
sponsored by StarLeaf
CASE STUDY: See what features a logistics organization needed from a collaboration tool, and if those priorities are in line with your own. While avoiding the costs of on premise infrastructure, mobility and secure communications can become very attractive.
Posted: 18 May 2016 | Published: 18 May 2016

StarLeaf

Case Study: Helping GEAR4 Bring Products to Market 25% Faster
sponsored by StarLeaf
CASE STUDY: See how you can use collaboration to create tangible benefits to enterprise operations, specifically in the area of accelerating your time to market.
Posted: 18 May 2016 | Published: 18 May 2016

TOPICS:  Collaboration | VoIP
StarLeaf

Security Implementation Case Study: Highland Capital Partners Europe
sponsored by StarLeaf
CASE STUDY: See how to prioritize dexterity and flexibility in a collaboration deployment. You'll not only be able to bring your team together, but keep operations lean and secure while you do.
Posted: 17 May 2016 | Published: 30 Jan 2015

StarLeaf

Alert Logic Gets Hooked on StarLeaf Cloud Video Conferencing and Calling
sponsored by StarLeaf
CASE STUDY: Follow the path that a cloud-based security and compliance provider used in order to achieve comprehensive worldwide collaboration. You'll also find testimonials about how that collaboration was implemented, and what benefits have already been gained.
Posted: 17 May 2016 | Published: 30 Jun 2015

StarLeaf

Complexity, Tamed: Wipro Protects their Client's Global Voice
sponsored by IR
WHITE PAPER: Wipro was tasked to manage a multi-national company's IP telephony system. Learn what they did to centrally manage their client's unified communications environment for improved control and visibility.
Posted: 17 May 2016 | Published: 17 May 2016

IR

Unified Communications Case Study: Insight Between the Lines
sponsored by IR
WHITE PAPER: PGDS knew it needed deeper insight into their communications obstacles, fast. Discover how this financial services group was able to provide end-to-end performance management and reporting for unified communications.
Posted: 17 May 2016 | Published: 17 May 2016

IR

How one Organization Overcame Fault Communications
sponsored by IR
WHITE PAPER: By discovering insight to both causes and symptoms of poor voice quality, one leader in contact center solutions was able to efficiently restore theirs. Learn how to also achieve call visibility with intelligent alerting for incident management in unified communications.
Posted: 13 May 2016 | Published: 13 May 2016

IR

What Happens When a Contact Center's Communication Systems Fail 72 Hours Before Black Friday?
sponsored by IR
CASE STUDY: 72 hours before Black Friday, one organization's critical communication systems began to fail and business continuity systems crashed. Access this case study to find out what happened; why the outages occurred in the first place; and how to prevent a similar catastrophe within your organization.
Posted: 11 May 2016 | Published: 31 Dec 2015

IR

IR Prognosis Case Study: Client Services Center Receives UC&C Revamp
sponsored by IR
CASE STUDY: In this case study, discover how to create a more consumer-friendly collaboration experience with your own world-class contact center system. Read on to enable a complete IP communications view of all components in your contact center environment, while boosting customer satisfaction and achieving SLAs.
Posted: 11 May 2016 | Published: 31 Dec 2015

IR

Fighting IP Telephony Fraud
sponsored by Oracle Corporation
CASE STUDY: Review common IP telephony scams and learn how new security measures can help network administrators combat service theft and mitigate risks.
Posted: 05 May 2016 | Published: 05 May 2016

Oracle Corporation

Building the Next-Generation End-to-End IP Communications Architecture
sponsored by Oracle Corporation
WHITE PAPER: Discover how you can construct an IP layer in order to facilitate a wide variety of new communications services, devices and applications. It also discusses managing this proliferation of new features utilizing the IP layer, despite ever-growing complexity.
Posted: 26 Apr 2016 | Published: 06 Apr 2016

Oracle Corporation

What You Need to Know About Managed Services
sponsored by Carousel Industries
WHITE PAPER: This white paper discusses managed services, how they can improve business outcomes, and ways to identify the right managed service providers for your organization.
Posted: 06 Apr 2016 | Published: 31 Dec 2015

Carousel Industries

Improve Communication between Branch Offices
sponsored by LiveAction
WHITE PAPER: Many organizations are migrating part or all of their WAN environments to Internet based VPN strategies to gain the benefit of low cost, high bandwidth connectivity. While organizations are still transitioning to these networks, there is a need for quality-of-service (QoS) protection as the Internet is not QoS aware.
Posted: 16 Mar 2016 | Published: 29 Dec 2014

LiveAction

Improved Worldwide Conferencing Over the Web
sponsored by Mitel Networks Limited
VIDEO: See how you can use audio and web conferencing in order to effectively collaborate with a widespread workforce with a tool that optimizes screen layout for a number of mobile devices.
Posted: 14 Mar 2016 | Premiered: 11 Nov 2015

Mitel Networks Limited

What to Look for in VoIP
sponsored by SearchUnifiedCommunications.com
EBOOK: Do you know the major use cases of VoIP? Which features to consider before making a purchase? This buyer's guide will help.
Posted: 08 Mar 2016 | Published: 07 Mar 2016

SearchUnifiedCommunications.com

Workplace Collaboration Partners Pursue Skype for Business
sponsored by Carousel Industries
EGUIDE: This e-guide discusses how Skype for Business has changed the way that enterprises collaborate, and examines how collaboration has evolved beyond the conference room and into workers' pockets.
Posted: 18 Feb 2016 | Published: 15 Feb 2016

Carousel Industries

Business VoIP Services Market to Reach $35 billion by 2018
sponsored by Carousel Industries
EGUIDE: This white paper talks about the inevitable trend towards enterprise adoption of VoIP and UC services, and why the market is expected to grow so quickly.
Posted: 10 Dec 2015 | Published: 10 Dec 2015

Carousel Industries

Assure Your Delivery of Quality UC Service with Network and Data Center Visibility
sponsored by NetScout Systems, Inc.
VIDEO: In this webcast, you will discover how to swiftly resolve problems that affect your UC with a service assurance platform that offers end-to-end networking and data center visibility. Tune in to pinpoint the cause of your UC problems by addressing voice and video media impairments.
Posted: 21 Dec 2015 | Premiered: 21 Dec 2015

NetScout Systems, Inc.

How to Analyze the SIP Failures in Your Network
sponsored by NetScout Systems, Inc.
VIDEO: VoIP is commonly thought of as making external connections via simple paths. The truth is that these paths are often complex. This brief video demonstrates how to improve visibility, drill into network issues and triage SIP failures.
Posted: 11 Dec 2015 | Premiered: 11 Dec 2015

NetScout Systems, Inc.

Ensuring VoIP Quality at Healthcare Call Centers
sponsored by NetScout Systems, Inc.
CASE STUDY: In this case study, learn how this healthcare insurance provider gained visibility into call noise sources and discovered the origin of their call issues.
Posted: 23 Nov 2015 | Published: 11 Feb 2015

NetScout Systems, Inc.

Employ Fast Triage to Mitigate Complex UC Problems and Improve Call Quality
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: If your enterprise has a multi-vendor UC environment and / or a QoS policy in operation, then cutting troubleshooting time to pinpoint the source of issues quickly will improve service to corporate users and improve IT productivity. This short resource reveals a way to triage complicated UC problems.
Posted: 23 Nov 2015 | Published: 23 Nov 2015

NetScout Systems, Inc.
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VOIP DEFINITION (continued): …  keeping transmission costs and bandwidth usage as low as possible. CNG, in conjunction with VAD algorithms, quickly determines when periods of silence occur and inserts artificial noise until voice activity resumes. The insertion of artificial noise gives the illusion of a constant transmission stream, so that background sound is consistent throughout the call and the listener does not think the line has gone dead. Most conversations include about 50% silence. VAD software allows a data network carrying voice traffic over the Internet to detect the absence of audio and conserve bandwidth by … 
VoIP definition sponsored by SearchTelecom.com, powered by WhatIs.com an online computer dictionary

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