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Customer Service Best Practices

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Customer Service Best Practices Reports
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IBM's Content-Focused Mobile App for Sales Teams – Powered by Box Platform
sponsored by Box
RESOURCE: Not all applications are secure and seamless enough to handle the content your sales team needs, and on the fly. Learn about IBM's new app that can enable your sales teams to interact with your most pertinent customer content and data on-the-go with one PaaS mobile platform.
Posted: 23 May 2016 | Published: 07 Apr 2016

Box

How SDN, the Cloud, and Better App Performance Contribute to Customer Satisfaction
sponsored by Nuage Networks
WHITE PAPER: A typical network simply cannot meet today's demands in retail. Learn how cloud computing, software-defined networking, and application performance management better support the omnichannel customer while reducing costs and complexities.
Posted: 19 May 2016 | Published: 19 May 2016

Nuage Networks

Understanding Advanced Analytics to Build a Stronger Customer Experience
sponsored by Microsoft
WHITE PAPER: By offering more with advanced analytics, retailers can keep customers happy, loyal, and profitable. Explore ways to acquire the most valuable customers, create more personalized campaigns, increase sales, and more.
Posted: 19 May 2016 | Published: 19 May 2016

Microsoft

Best Practices for Delivering a Seamless Omnichannel Customer Experience
sponsored by Genesys
RESOURCE: Companies that can deliver a seamless omnichannel customer experience (CX) across multiple channels and touch points can develop a significant competitive advantage, reduce customer churn and increase profit. Download this eBook to learn 6 Best Practices to help you design and deliver omnichannel CX.
Posted: 19 May 2016 | Published: 19 May 2016

Genesys

Empower Your Contact Center Agents to Deliver Great Customer Experiences with an Omnichannel Desktop
sponsored by Genesys
RESOURCE: Most companies today can support multi-channel customer interactions such as voice, email and chat, but typically cannot share context across all channels. This white paper discusses how an omnichannel desktop can empower contact center agents, how you can reduce transfers and lower contact duration, while boosting customer satisfaction and more.
Posted: 19 May 2016 | Published: 19 May 2016

Genesys

Building the Business Case for Contact Center Modernization
sponsored by Genesys
WHITE PAPER: A contact center makeover significantly increases your revenue and reduces your costs; but justifying the investment can be tough. Download this white paper to learn how to build a business case for contact center modernization in your organization.
Posted: 19 May 2016 | Published: 19 May 2016

Genesys

Context Is Next: Are You Ready for the Next Wave in Marketing?
sponsored by Sitecore
WEBCAST: This webinar, presented by Scott Anderson, CMO at Sitecore, will explore how visionary context marketers are shifting their mindset and acquiring the necessary technology to understand every customer and use that intelligence to shape every experience at scale, in real-time. Tune in now.
Posted: 19 May 2016 | Premiered: Feb 2, 2016

Sitecore

Journey Mapping: An Outside-in Approach to Delivering Great Customer Experiences
sponsored by Genesys
EBOOK: Customer Journey Management is an omnichannel customer engagement technique that involves taking an outside-in approach from the customer's perspective to improve customer experience (CX) for your most important customer's journeys.
Posted: 18 May 2016 | Published: 18 May 2016

Genesys

Best Practices for Contact Center Routing
sponsored by Genesys
WHITE PAPER: This white paper provides a step by step guide, with use cases and examples, to help you build a flexible and effective contact center routing strategy.
Posted: 18 May 2016 | Published: 18 May 2016

Genesys

Frost & Sullivan—When CRM Meets the Contact Center
sponsored by Genesys
WHITE PAPER: Access this informative white paper to learn more about the benefits of integrating your CRM 360 degree customer records with your contact center to boost customer satisfaction and loyalty.
Posted: 18 May 2016 | Published: 18 May 2016

Genesys

Chester Zoo: Educating with the Help of Sitecore® Mobile Technology
sponsored by Sitecore
CASE STUDY: Six years ago, a member of Chester Zoo's digital team identified the unstoppable rise of mobile users in analytics reports. Access this case study video and PDF to learn how this pioneering digital team has managed the rapid growth of user mobility before, during, and after every zoo visit.
Posted: 18 May 2016 | Published: 18 May 2016

Sitecore

Money Management and Consumer Expectation Drive Digital Banking
sponsored by Hewlett-Packard Enterprise
VIDEO: Discover the new digital technologies that are empowering traditional banks to keep up with their competitors and put the customer at the center of their business. Learn how you can move to a more open, agile infrastructure and integrate new technologies with legacy platforms.
Posted: 17 May 2016 | Premiered: 29 Jan 2016

Hewlett-Packard Enterprise

Kenya Airways Delivers a Unified Voice to the Customer
sponsored by Oracle Corporation
VIDEO: Julie Mandu, Customer Care Manager of Kenya Airways, discusses why seamlessly integrating a range of cloud-based CRM, sales, and marketing tools helps them to deliver a unified voice to their customers, enable visibility into the sales workflow, and more.
Posted: 17 May 2016 | Premiered: 24 Mar 2016

Oracle Corporation

How Close Tracking Against Services Contracts can Increase Profitability
sponsored by Sage Software
WHITE PAPER: Services contracts help satisfy customers in a profitable way. Learn about how you can achieve this goal with profitability analysis, a clear view of your contracts, control over costs and margins, and more.
Posted: 13 May 2016 | Published: 13 May 2016

Sage Software

How Manufacturers can find Success with Adding Services
sponsored by Infor
WHITE PAPER: Customer relationship management (CRM) is critical for manufacturers that want to add services. Access this brief resource and explore ways to collect customer data to help shape your organization's development of services.
Posted: 10 May 2016 | Published: 10 May 2016

Infor

Five Ways CRM Tools Improve Customer Relationships
sponsored by Infor
WHITE PAPER: When it comes to customer relationships, engagement equals empowerment. Access this white paper to explore five ways CRM tools can help you improve the relationship you have with your customers.
Posted: 09 May 2016 | Published: 09 May 2016

Infor

4 Ways to Get Closer to What your Customers Want
sponsored by Infor
WHITE PAPER: This brief resource invites you to disrupt the "cheaper is better" mentality by leveraging the most innovative of today's available tools. Uncover ways to make your manufacturing strategy better for stakeholders.
Posted: 09 May 2016 | Published: 09 May 2016

Infor

Service Excellence Innovation in the Digital Age
sponsored by Oracle Corporation
WHITE PAPER: Exceptional customer experiences are essential to building brand loyalty and increasing revenue. Learn how your organization can harness the power of the Internet of Things to connect with your customers.
Posted: 05 May 2016 | Published: 05 May 2016

Oracle Corporation

Delivering a Digital Customer Experience for Today’s Mobile Consumer
sponsored by Mitel Networks Limited
WHITE PAPER: Today's customers demand flexibility from their digital interactions. Discover how you can provide seamless, satisfying digital experiences to your customers through email, text, web chat, and social media by downloading this white paper now.
Posted: 04 May 2016 | Published: 04 May 2016

Mitel Networks Limited

Value Creation in a Digital Economy
sponsored by SAP
WHITE PAPER: In a world where every business must become a tech business, you won't want to miss this report on creating value in a digital business landscape. Learn how the rules have changed, how to evolve with disruptors, and ways to survive and thrive in the digital economy.
Posted: 03 May 2016 | Published: 03 May 2016

SAP

Case Study: Empowering Customers with an Omni-Channel Contact Center
sponsored by Dimension Data
VIDEO: Explore how Reliance Securities leveraged integrated, omni-channel contact center tools that help them become more agile, responsive, and make better use of their agents' skills. Discover how this transition let them use the same number of agents to engage with more customers – without compromising customer satisfaction.
Posted: 03 May 2016 | Premiered: 15 Dec 2015

Dimension Data

Australian Digital Experience Report
sponsored by SAP
WHITE PAPER: This report explains why delivering engaging omnichannel experiences is an imperative for businesses today. Read on for case studies of companies that got it right, and how to improve customer loyalty and ultimately revenue.
Posted: 03 May 2016 | Published: 03 May 2016

SAP

Video Case Study: AXA Assistance
sponsored by Pros.
VIDEO: Discover which turn-key CRM platform helped emergency response organisation AXA systems enhance the B2C side of their business with a new pricing engine by watching this short customer testimonial now.
Posted: 28 Apr 2016 | Premiered: 01 Apr 2016

Pros.

Trends 2016 The Future Of Customer Service
sponsored by Genesys
WHITE PAPER: This report summarizes the top 10 customer service trends for 2016 that application development and delivery (AD&D) pros supporting customer service operations must pay attention to in order to deliver customer service excellence.
Posted: 25 Apr 2016 | Published: 25 Apr 2016

Genesys

Self-Service 2016: Is It Time to Appoint an Omnichannel Guru?
sponsored by Genesys
WEBCAST: Discover how omnichannel customer engagement will change the way you offer self-service and interact with your customers. Learn about Irish telecom company eir's journey to delivering a great customer experience through personalization.
Posted: 15 Apr 2016 | Premiered: May 4, 2016

Genesys
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