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Customer Service Best Practices

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Customer Service Best Practices Reports
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Three Paths to an Excellent Customer Journey
sponsored by 8x8, Inc.
PRESENTATION TRANSCRIPT: In this resource, you'll uncover 3 easy ways to differentiate your company from the competition by making the customer journey simpler and more effective.
Posted: 26 Jun 2015 | Published: 26 Jun 2015

8x8, Inc.

Three Paths to an Excellent Customer Journey
sponsored by 8x8, Inc.
PODCAST: In this podcast, you'll uncover 3 easy ways to differentiate your company from the competition by making the customer journey simpler and more effective.
Posted: 24 Jun 2015 | Premiered: Jun 9, 2015

8x8, Inc.

Three Simple Steps to an Excellent Customer Journey
sponsored by 8x8, Inc.
WEBCAST: In this webinar, you'll uncover 3 easy ways to differentiate your company from the competition by making the customer journey simpler and more effective.
Posted: 23 Jun 2015 | Premiered: Jun 10, 2015

8x8, Inc.

Publisher gives data protection solution five stars
sponsored by Dell, Inc. and Intel®
WHITE PAPER: MPS Limited was building a scalable and easy to manage IT infrastructure and needed a backup and recovery appliance for its high-performance environment. This white paper explains how its chosen appliance enables quick data return, improved productivity, and better customer service.
Posted: 23 Jun 2015 | Published: 01 Nov 2014

Dell, Inc. and Intel®

Ultimate Guide to Exceptional Service Delivery
sponsored by ConnectWise
WHITE PAPER: Building a strong technology sales team can be challenging. Industry experts share proven best practices for hiring, compensating, and managing process in The Ultimate Guide to Sales Success.
Posted: 18 Jun 2015 | Published: 18 Jun 2015

ConnectWise

Case Study: How the Seattle Seahawks Drove Record Sales at New Pro Shop in One Day
sponsored by Honeywell
CASE STUDY: Discover how your organization can reap the benefits of mobile sales technology to increase your customer satisfaction in this exclusive case study. Read now to learn more.
Posted: 17 Jun 2015 | Published: 17 Jun 2015

Honeywell

Boost Customer Experiences by Embracing Mobile Capabilities
sponsored by Honeywell
CASE STUDY: This case study describes how a premier ski resort achieved efficiency by implementing advanced barcode scanner technology
Posted: 16 Jun 2015 | Published: 31 Dec 2014

Honeywell

Buyer's Guide: Customer Experience Management
sponsored by ComputerWeekly.com
EBOOK: In this 13-page buyer's guide, ComputerWeekly looks at the challenge facing organizations in delivering an online experience to customers that goes far beyond just a website. Additionally, explore critical actions CIOs should undertake to improve customer experience.
Posted: 09 Jun 2015 | Published: 09 Jun 2015

ComputerWeekly.com

Vodafone Ireland implements world-class service excellence with HP BSM
sponsored by Hewlett-Packard Limited
WHITE PAPER: Vodafone wanted to implement world-class customer service, so it replaced its reactive, and introspective IT management with a more effective management framework.This white paper explains how Vodafone used integrated business service management to enhance infrastructure performance and drive business value with a business services framework.
Posted: 04 Jun 2015 | Published: 31 Jul 2012

Hewlett-Packard Limited

The Future of the Contact Center: 7 Key Trends in 2015
sponsored by Five9
WEBCAST: In this webcast, Liz Osborn, VP of Product and Solution Marketing at Five9, discusses 7 key trends that are shaping the future of the contact center, from social engagement to OmniChannel capabilities. Watch now to access useful advice on maximizing the benefits of these trends within your organization.
Posted: 04 Jun 2015 | Premiered: Apr 2, 2015

Five9

5 Business Practices That Erode Customer Loyalty (and How to Fix Them)
sponsored by Genesys
WHITE PAPER: This white paper shines a light on five business practices that are likely damaging your customers' experiences, and discusses how to define a customer journey that builds loyalty rather than eroding it.
Posted: 03 Jun 2015 | Published: 10 Dec 2014

Genesys

Turkcell improves productivity through processes automation
sponsored by Hewlett-Packard Limited
WHITE PAPER: Turkcell's IT team needed to optimize its resources, focusing on the tens of thousands of incidents and service requests it receives monthly, along with process automation and health checks. Read this white paper to find out how Turkcell's IT team saved 3,300 man-hours each month, while improving quality and supporting digital business processes.
Posted: 03 Jun 2015 | Published: 31 Aug 2013

Hewlett-Packard Limited

Is Poor Voice Quality Undermining Your Contact Center's Performance?
sponsored by IR
WHITE PAPER: This resource explores the true consequences of poor voice quality for contact center agents, customers, and the business as a whole.
Posted: 01 Jun 2015 | Published: 31 Dec 2014

IR

Creating the Seamless Omni-channel Experience
sponsored by NetSuite
WHITE PAPER: Read this white paper to see how Australian retailers are adapting to omni-channel shopping, and some of the issues and challenges they've experienced. Examine how the latest generation of retail business systems supports retailers and manufacturers in evolving their omni-channel model.
Posted: 01 Jun 2015 | Published: 01 Jun 2015

NetSuite

Big Sales Improvements are no Tall Order with Analytics-Powered Compensation Management
sponsored by IBM
CASE STUDY: This case study highlights one retailer's ambition of catering to customers by optimizing compensation management. Discover how certain technologies help this company improve sales by rewarding employees for specific selling behaviors.
Posted: 01 Jun 2015 | Published: 30 May 2014

IBM

Customer Testimonial: Chittaranjan Desai of Siemens
sponsored by Five9
VIDEO: Learn how the Siemens Shared Services division moved from an on-premise solution to an alternative to save cost, increase flexibility, and more effectively support over 60,000 employees.
Posted: 01 Jun 2015 | Premiered: 22 Dec 2014

Five9

Solving Contact Center Crises Before they Happen
sponsored by IR
WHITE PAPER: This white paper explores how to detect and solve contact center problems before they affect customers.
Posted: 29 May 2015 | Published: 17 Dec 2014

IR

The Future of Sales: Insights From 14 Thought Leaders
sponsored by Salesforce.com
EBOOK: What do the next 5 years hold for the sales profession? In this resource, 14 of the industry's foremost thought leaders answer this pressing question. Read on to uncover these experts' valuable predictions, insights, and suggestions.
Posted: 29 May 2015 | Published: 29 May 2015

Salesforce.com

Do You Fit the Profile That Wins More Sales?
sponsored by Salesforce.com
EBOOK: There are 5 main ways that salespeople behave with customers, and groundbreaking research has just discovered that one profile crushes quota more than any other. Access this e-book today to reveal the surprising answer, and to learn 3 key steps to growing effective sales reps within your company.
Posted: 29 May 2015 | Published: 29 May 2015

Salesforce.com

Best Practices In Customer Experience Management
sponsored by Microsoft
EGUIDE: This e-guide from the experts at SearchCRM.com explores the role of social media in customer experience management (CEM), and offers tips, tricks and best practices for driving CEM success.
Posted: 29 May 2015 | Published: 19 Nov 2013

Microsoft

Meeting Workforce Demands Why—and How—IT Should Modernize End-User Computing
sponsored by VMware
WHITE PAPER: Access this white paper to find out how Nice Systems minimized user downtime while seamlessly migrating to Windows 7.
Posted: 28 May 2015 | Published: 28 May 2015

VMware

The Knowledge Base of the Future :Five Cutting-Edge Ideas You Can Implement Now
sponsored by Verint Systems
WHITE PAPER: Access this white paper to get 5 cutting edge ideas you can implement now to build a CRM-focused knowledge base.
Posted: 27 May 2015 | Published: 31 Dec 2014

Verint Systems

Successful Customer Experience Management Strategy in a Social World
sponsored by Microsoft
EGUIDE: In this e-guide readers will find best practices for a successful CEM strategy which includes social interactions as well as insight into why social CRM is a business imperative that must be addressed.
Posted: 26 May 2015 | Published: 26 May 2015

Microsoft

3 Easy Steps to Automating Your Sales Cycle
sponsored by Salesforce.com
WHITE PAPER: This resource explains how you can better understand, streamline, and automate your sales process with a CRM solution customized to meet your team's needs.
Posted: 26 May 2015 | Published: 26 May 2015

Salesforce.com

Using Technology to Gain visibility Into Customer Experiences
sponsored by Microsoft
EGUIDE: This e-Guide explains the necessity of cross-channel communication to guaranteeing consistent customer support and explores the benefits of incorporating customer analytics into your CRM strategy.
Posted: 26 May 2015 | Published: 04 Mar 2015

Microsoft
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