Call Center Management ( Customer Call Center Management and Call Centre Management) Definition

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May 17, 2008

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Call Center Management

-- 8 Vendor Reports | 4 Products

ALSO CALLED: Customer Call Center Management and Call Centre Management
DEFINITION:

Recent Vendor Reports on Call Center Management
Contact Center Costs: The Case for Telecommuting Agents sponsored by Avaya Inc. WHITE PAPER: Posted: 16 Apr 2008 \| Published: 01 Apr 2008 SUMMARY: This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center. TOPICS: Benefits \| Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| Cost Benefit Analysis \| Mobile Workers \| Productivity \| Succession Planning \| Telecommuting

Contact Center Intelligence Leveraging Performance Optimization to Help Achieve Corporate Objectives sponsored by Aspect Software, Inc WHITE PAPER: Posted: 28 Mar 2008 \| Published: 01 Sep 2007 SUMMARY: Learn strategies for optimizing your contact center resources to enhance the quality of the customer experiences your centers are providing. TOPICS: Business Performance Management \| Call Center Management \| Call Center Software \| Call Centers \| Campaign Management \| Contact Center Software \| Contact Center Workforce Management \| Contact Centers \| Customer Service \| eLearning \| IT Spending \| Voice Recognition

Can a better phone bill reduce churn? sponsored by Pitney Bowes Group 1 Software WHITE PAPER: Posted: 26 Mar 2008 \| Published: 01 Mar 2008 SUMMARY: By implementing new billing techniques you can reduce customer churn, increase revenue and improve customer satisfaction. Read this white paper that details a new approach to billing that can benefit your business and your pocket. TOPICS: Billing Software \| Billing Systems \| Call Center Management \| Call Center Software \| Contact Center Management \| Contact Center Software \| Cost Benefit Analysis \| Customer Satisfaction \| Payment Processing

Call Centers Exposed: Limiting Leaks & Peeks: A Secure the Trust of Your Brand Report sponsored by CMO Council WHITE PAPER: Posted: 24 Aug 2007 \| Published: 01 Jun 2007 SUMMARY: The CMO Council has extended the Secure the Trust of Your Brand program to take a focused view of the call center ecosystem and develop best practices specific for both marketers and call center executives to adopt in order to secure data and brand. TOPICS: Access Control \| Brand Loyalty \| Call Center Management \| Call Centers \| Contact Center Management \| Contact Centers \| Data Security \| Identity Theft \| Privacy Rights

Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center sponsored by Infor WHITE PAPER: Posted: 15 Nov 2006 \| Published: 01 Nov 2006 SUMMARY: Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities. TOPICS: Call Center Management \| Call Center Services \| Call Centers \| Contact Center Management \| Contact Center Services \| Contact Centers \| CRM \| Customer Service \| Sales Information Systems \| SOA

Voice Print Redefines Screen Recording: Voice Print International Redefines Screen Capture Standards sponsored by Voice Print International, Inc. PRESS RELEASE: Posted: 06 Jul 2004 \| Published: 11 Feb 2003 SUMMARY:Voice Print International (VPI), a world leader in digital voice and data recording and quality assurance solutions, today announced the general availability of its Activ! View application for customer-centric screen capture. TOPICS: Call Center Management \| Contact Center Workforce Management Software

Activ! View - Screen Capture Software sponsored by Voice Print International, Inc. PRODUCT OVERVIEW: Posted: 06 Jul 2004 \| Published: 01 Jun 2004 SUMMARY:Voice Print's Activ! View screen capture software provides the supervisor real-time visual status of each agent. TOPICS: Call Center Management \| Contact Center Workforce Management Software

Activ! IQ - Call Center Quality Monitoring Software sponsored by Voice Print International, Inc. PRODUCT OVERVIEW: Posted: 06 Jul 2004 \| Published: 01 Jun 2004 SUMMARY:Voice Print's Activ! IQ call center quality monitoring software application gives you insight regarding the most pressing issues facing contact centers today - customer service and agent effectiveness. TOPICS: Call Center Management \| Contact Center Workforce Management Software \| CRM

CALL CENTER MANAGEMENT DEFINITION (continued): …

Automatic callback is a telephone system feature that permits a caller who gets a busy signal to instruct the system to establish the connection when the line becomes available. The system does this by retaining both the called and calling numbers, redialing the called number periodically and alerting the caller when the connection has been made. Automatic callback can be a function of the terminal, the switching system or may be shared between the two. Automatic callback and a related technology called click-to-callback are frequently used in call centers.
Call Center Management definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary

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