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Call Center Management

-- 8 Vendor Reports | 4 Products

ALSO CALLED: Customer Call Center Management and Call Centre Management
DEFINITION:

Automatic callback is a telephone system feature that permits a caller who gets a busy signal to instruct the system to establish the connection when the line becomes available. The system does this by retaining both the called and calling numbers, redialing the called number periodically and alerting the caller when the connection has been made. Automatic callback can be a function of the terminal,  … 
Definition continues below.

Recent Vendor Reports on Call Center Management
Contact Center Costs: The Case for Telecommuting Agents
sponsored by Avaya Inc.
WHITE PAPER:   Posted: 16 Apr 2008 | Published: 01 Apr 2008
SUMMARY: This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.

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Contact Center Intelligence Leveraging Performance Optimization to Help Achieve Corporate Objectives
sponsored by Aspect Software, Inc
WHITE PAPER:   Posted: 28 Mar 2008 | Published: 01 Sep 2007
SUMMARY: Learn strategies for optimizing your contact center resources to enhance the quality of the customer experiences your centers are providing.

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Can a better phone bill reduce churn?
sponsored by Pitney Bowes Group 1 Software
WHITE PAPER:   Posted: 26 Mar 2008 | Published: 01 Mar 2008
SUMMARY: By implementing new billing techniques you can reduce customer churn, increase revenue and improve customer satisfaction. Read this white paper that details a new approach to billing that can benefit your business and your pocket.

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Call Centers Exposed: Limiting Leaks & Peeks: A Secure the Trust of Your Brand Report
sponsored by CMO Council
WHITE PAPER:   Posted: 24 Aug 2007 | Published: 01 Jun 2007
SUMMARY: The CMO Council has extended the Secure the Trust of Your Brand program to take a focused view of the call center ecosystem and develop best practices specific for both marketers and call center executives to adopt in order to secure data and brand.

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Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center
sponsored by Infor
WHITE PAPER:   Posted: 15 Nov 2006 | Published: 01 Nov 2006
SUMMARY: Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.

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Voice Print Redefines Screen Recording: Voice Print International Redefines Screen Capture Standards
sponsored by Voice Print International, Inc.
PRESS RELEASE:   Posted: 06 Jul 2004 | Published: 11 Feb 2003
SUMMARY:Voice Print International (VPI), a world leader in digital voice and data recording and quality assurance solutions, today announced the general availability of its Activ! View application for customer-centric screen capture.

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Activ! View - Screen Capture Software
sponsored by Voice Print International, Inc.
PRODUCT OVERVIEW:   Posted: 06 Jul 2004 | Published: 01 Jun 2004
SUMMARY:Voice Print's Activ! View screen capture software provides the supervisor real-time visual status of each agent.

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Activ! IQ - Call Center Quality Monitoring Software
sponsored by Voice Print International, Inc.
PRODUCT OVERVIEW:   Posted: 06 Jul 2004 | Published: 01 Jun 2004
SUMMARY:Voice Print's Activ! IQ call center quality monitoring software application gives you insight regarding the most pressing issues facing contact centers today - customer service and agent effectiveness.

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CALL CENTER MANAGEMENT DEFINITION (continued): … 

Automatic callback is a telephone system feature that permits a caller who gets a busy signal to instruct the system to establish the connection when the line becomes available. The system does this by retaining both the called and calling numbers, redialing the called number periodically and alerting the caller when the connection has been made. Automatic callback can be a function of the terminal, the switching system or may be shared between the two. Automatic callback and a related technology called click-to-callback are frequently used in call centers.
Call Center Management definition sponsored by SearchCRM.com, powered by WhatIs.com an online computer dictionary

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