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Unified Messaging Systems Reports
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When One Unified Communications Tool is not Enough
sponsored by Blue Jeans Network
WHITE PAPER: A recent Wainhouse Research study focuses on organizations that employ Skype for Business (SfB) but have not fully embraced the video conferencing capabilities available, and offers guidance for those seeking to expand these capabilities.
Posted: 07 Jul 2016 | Published: 30 Jun 2016

Blue Jeans Network

A Guide to Patient Interaction
sponsored by Avaya TSG
WHITE PAPER: Discover how to enhance the patient experience by automating routine processes and expanding patient interaction outside the hospital. Access now and learn the benefits of proactive outreach, both pretreatment and post-discharge, including fewer preventable readmissions, reduced costs, and more.
Posted: 06 Jul 2016 | Published: 31 Dec 2015

Avaya TSG

New Rules of Engagement: Dispelling 3 Myths of Communications
sponsored by Avaya TSG
WHITE PAPER: Take a closer look at the pros and cons of adopting a consumer-like approach to business communications. Explore 3 enterprise communication myths, and how you can selectively leverage components of these misconceptions to foster a culture of engagement.
Posted: 06 Jul 2016 | Published: 31 Dec 2015

Avaya TSG

SMBs Transform Contact Center, Customer Experience with Collaborative UC
sponsored by Avaya TSG
DATA SHEET: Empower your organization with the feature-rich functionality and scalability of cloud. Discover how to mobilize your workforce, thereby producing a seamless customer and patient experience, by leveraging a unified communications platform that unites telephony, messaging, conferencing, ACD, video and UC.
Posted: 06 Jul 2016 | Published: 06 Jul 2016

Avaya TSG

Email Continuity: Protecting your Business Against Email Downtime
sponsored by LogicNow
WHITE PAPER: With today's organizations relying on email as a critical communication tool, they can ill-afford any downtime. This white paper discusses how to overcome email outages with an externally hosted email continuity service, which allows organizations to avoid lost productivity, lost business, and other consequences that arise from email outages.
Posted: 08 Apr 2016 | Published: 31 Dec 2014

LogicNow

How to Use Personal UC to Drive Competitive Advantage
sponsored by ShoreTel
WEBCAST: With new advancements in technology, IT departments are looking to solve problems concerning legacy UC strategies. This webcast explains how your company can take advantage of cloud solutions to drive personal UC strategies that will increase employee satisfaction and performance.
Posted: 13 Mar 2015 | Premiered: Mar 13, 2015

ShoreTel

Shifting Unified Communications into the Cloud and Mobile Apps
sponsored by SearchUnifiedCommunications.com
EBOOK: This Technical Guide explores the disconnect between UC applications and how employees in sales, marketing, customer service and other departments do their job. It also discusses how vendors are working to integrate UC capabilities in popular work software, like customer-management applications, on both desktop and mobile devices.
Posted: 12 Jan 2015 | Published: 12 Jan 2015

SearchUnifiedCommunications.com

Enable clients to communicate freely with UC & C
sponsored by Dimension Data
WEBCAST: This exclusive webcast shows you the basics of UC & C as well as key business drivers for new technology. View now to learn more.
Posted: 14 Nov 2014 | Premiered: Nov 14, 2014

Dimension Data

Driving Adoption of Visual Collaboration Technology
sponsored by Dimension Data
WHITE PAPER: If your organization is considering adopting new visual technology, this exclusive article can help. It details the key factors that drive this new technology and how you can make a case for your organization. Read on to learn more.
Posted: 11 Nov 2014 | Published: 11 Nov 2014

Dimension Data

Picking Your Best Path to VoIP
sponsored by Avaya CenturyLink
RESOURCE: Changing voice systems is not a trivial matter. Determine which is the right VoIP migration path your organization—cloud-based hosted VoIP or premises-based SIP trunking. Read on to learn when to consider SIP trunking over hosted VoIP (and vice versa) based on your long-term plans.
Posted: 07 Jul 2016 | Published: 07 Mar 2016

Avaya CenturyLink

Making the Financial Case for Hosted VoIP
sponsored by Avaya CenturyLink
RESOURCE: Discover in this post how to evaluate the costs of maintaining your legacy phone service—in terms of CapEx and OpEx—and estimate the financial impact of hosted VoIP to determine if you should adopt. Additionally, access a hosted VoIP TCO tool to build your implementation business case.
Posted: 07 Jul 2016 | Published: 05 Apr 2016

Avaya CenturyLink

Don't Run A 21st Century Business With 20th Century Phones
sponsored by Avaya CenturyLink
RESOURCE: Explore the top 5 business benefits you will receive by making the switch to VoIP from PBX—fulfilling the need for higher performance standards, simpler network operations, and seamless incorporation of new communications apps. Read on to see why you should consider VoIP.
Posted: 07 Jul 2016 | Published: 22 Apr 2016

Avaya CenturyLink

Utah State University Realizes Big Savings by Upgrading to VoIP
sponsored by Avaya CenturyLink
CASE STUDY: Learn how to save your organization thousands of dollars by upgrading older TDM systems to VoIP—recovering productive hours from IT staff to put toward new initiatives. Integrate VoIP into your modern digital infrastructure to unify communications and mobilize your workforce for even greater productivity.
Posted: 05 Jul 2016 | Published: 16 May 2016

Avaya CenturyLink

Why Moving to VoIP Makes Business Sense (and Produces Cents)
sponsored by Avaya CenturyLink
RESOURCE: Discover the top 3 things you need to know to succeed with VoIP today—including how to avoid the money drain of legacy PBXs—as well as the risks and rewards VoIP affords. Access this post to improve employee productivity and reduce communications costs by increasing network capacity.
Posted: 05 Jul 2016 | Published: 24 May 2016

Avaya CenturyLink

Assure Your Delivery of Quality UC Service with Network and Data Center Visibility
sponsored by NetScout Systems, Inc.
VIDEO: In this webcast, you will discover how to swiftly resolve problems that affect your UC with a service assurance platform that offers end-to-end networking and data center visibility. Tune in to pinpoint the cause of your UC problems by addressing voice and video media impairments.
Posted: 21 Dec 2015 | Premiered: 21 Dec 2015

NetScout Systems, Inc.

Analyzing WAN Congestion in UC & Converged Environments
sponsored by NetScout Systems, Inc.
WEBCAST: In this webcast, you will learn how to analyze and mitigate WAN congestion in your UC and converged communications environments via a service platform. View now to access a network application monitoring platform that will allow you to visualize link performance, identify service quality degradation, and more.
Posted: 04 Dec 2015 | Premiered: Dec 4, 2015

NetScout Systems, Inc.

Global Technology Innovator Assures Unified Communications Services Performance
sponsored by NetScout Systems, Inc.
CASE STUDY: In this white paper, learn how you can foster effective internal communication and collaboration, and optimize environments with voice and video monitoring.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

NetScout Systems, Inc.

Manage Voice, Video Communications in Call Centers with a UC Platform
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: This white paper discusses building real-time visibility into the performance of calls and other collaborative media sessions by analyzing all network traffic, enabling fast triage for voice and video issues.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

NetScout Systems, Inc.

Making the Most of Microsoft Lync
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: This short resource describes a tool that adapts Microsoft Lync to your unique UC environment to make implementation and use substantially easier and more productive.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

NetScout Systems, Inc.

Promote Better Business Communications by Improving Call Quality
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: In this white paper, discover how to source the root cause of your voice and video call quality problems. Read on to learn more about a UC server that provides a holistic view of user experience for all converged IP-based services to help maintain user satisfaction.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

NetScout Systems, Inc.

How to Provide Accelerated Triage for Cisco UC/Jabber
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: In this brief resource, you will learn how to improve your UC service delivery and IT collaboration with a UC server, complete with real-time call quality performance monitoring.
Posted: 23 Nov 2015 | Published: 23 Nov 2015

NetScout Systems, Inc.

Employ Fast Triage to Mitigate Complex UC Problems and Improve Call Quality
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: If your enterprise has a multi-vendor UC environment and / or a QoS policy in operation, then cutting troubleshooting time to pinpoint the source of issues quickly will improve service to corporate users and improve IT productivity. This short resource reveals a way to triage complicated UC problems.
Posted: 23 Nov 2015 | Published: 23 Nov 2015

NetScout Systems, Inc.

Provide Fast Triage for UC and SIP Trunking
sponsored by NetScout Systems, Inc.
PRODUCT OVERVIEW: SIP trunking is being broadly deployed to save on UC expenses, but not at the expense of quality service. The complexity of these multivendor implementations requires an agnostic service assurance solution to reduce time lost to vendor finger-pointing and quickly point at the source of the problem.
Posted: 23 Nov 2015 | Published: 23 Nov 2015

NetScout Systems, Inc.

Enable Your IT to Ensure Signaling and Voice Quality for UC and Collaboration
sponsored by NetScout Systems, Inc.
CASE STUDY: In this case study, discover how a national insurance company leveraged advanced voice statistics to uncover QoS configuration errors in their unified communications and optimized Microsoft Lync delivery.
Posted: 18 Nov 2015 | Published: 18 Nov 2015

NetScout Systems, Inc.

IDC: The Business Value of IBM's Digital Experience Software
sponsored by IBM
WHITE PAPER: In this white paper you will learn how one messaging-based middleware system helps you to exchange information throughout a range of platforms.Read on to learn how you can integrate new and existing business applications in a manner that is scalable, convenient and secure.
Posted: 21 Sep 2015 | Published: 30 Jun 2014

IBM
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