IT Management  >   Systems Operations  >   Systems Management  >  

Contact Center Management

RSS Feed    Add to Google    Add to My Yahoo!
Contact Center Management Reports
1 - 25 of 165 Matches Previous Page  |  Next Page
Global Contact Center Benchmarking Report 2016
sponsored by Dimension Data
WHITE PAPER: Explore this global benchmarking report to uncover trends and statistics for contact centers in 2016, as well as tips on delivering a better customer experience.
Posted: 29 Apr 2016 | Published: 29 Apr 2016

Dimension Data

Case Study Video: Red Funnel
sponsored by Mitel Networks Limited
WEBCAST: In this brief video, learn how Red Funnel adapted to customer desires to communicate with them across social, SMS, and more. Discover the technology they leveraged to get the job done, and the benefits they experienced as a result, including: increased staff productivity, a 16% decrease in customer complaints, and more.
Posted: 13 Apr 2016 | Premiered: Apr 7, 2016

Mitel Networks Limited

Guide to Selecting a Phone System Call Center
sponsored by Mitel Networks Limited
WHITE PAPER: This step-by-step guide can help you select a phone system for your call center. Follow 6 steps to enable enhanced customer satisfaction, improved agent retention, and increased agent productivity.
Posted: 12 Apr 2016 | Published: 31 Dec 2015

Mitel Networks Limited

The Drivers Behind Contact Center Technology Upgrades
sponsored by Mitel Networks Limited
EGUIDE: This expert guide discusses how the cloud and Simple Internet Protocol (SIP) are driving contact center technology upgrades and transformations. In addition, learn why siloed and legacy systems stall good customer service, and where CRM apps should fit into an overall contact center strategy.
Posted: 07 Apr 2016 | Published: 05 Apr 2016

Mitel Networks Limited

Contact Center Refresh Better Handles High Call Volume
sponsored by Mitel Networks Limited
CASE STUDY: This case study outlines how a transport logistics company updated their contact center to handle up to 40,000 calls per hour and streamline customer service.
Posted: 07 Apr 2016 | Published: 31 Dec 2013

Mitel Networks Limited

5 Contact Center Trends You Need to Know
sponsored by Mitel Networks Limited
WHITE PAPER: This white paper reveals contact center trends to help you stay competitive in your industry and enable quality customer experiences. Uncover the top 5 ways the contact center is changing.
Posted: 06 Apr 2016 | Published: 31 Dec 2015

Mitel Networks Limited

Unified Communications: What Comes Next?
sponsored by Avaya
WHITE PAPER: This white paper looks at how the evolution of UC&C technology has created a need for a well-designed architectural plan and business processes in order to enable employee and team engagement and enhance customer loyalty. Read on to discover how the right tools can enable your enterprise to move beyond the platforms.
Posted: 28 Mar 2016 | Published: 31 Mar 2015

Avaya

The Key is Accessibility: Five Ways to Improve Customer Service
sponsored by Mitel Networks Limited
WHITE PAPER: Read this white paper to boost your customer service levels by leveraging the mobility of your agents, as well as your customers. Access this paper to discover 5 ways to improve your customer service availability.
Posted: 14 Mar 2016 | Published: 31 Dec 2014

Mitel Networks Limited

5 Ways to Improve Business Continuity
sponsored by Mitel Networks Limited
WHITE PAPER: This guide provides 5 ways you can improve business continuity by relocating or distributing your workforce. Learn about improving availability with mobile devices, creating a disaster recovery site, and more.
Posted: 11 Mar 2016 | Published: 30 Dec 2014

Mitel Networks Limited

How to Integrate Disjointed Contact Center Systems
sponsored by Mitel Networks Limited
VIDEO: This brief video takes a closer look how you can deploy and configure an integrated contact center platform. Learn how the functions of a modern contact center work together.
Posted: 07 Mar 2016 | Premiered: 07 Mar 2016

Mitel Networks Limited

As Multichannel Intensifies, Call Centers Get a Wake Up Call
sponsored by Zendesk
EGUIDE: The multi-channel mandate is forcing contact centers to make dramatic changes. From tools to knowledge, get expert advice to ensure your agents are fully prepared for any customer request, with tools such as customer listening posts, so that they can provide satisfying customer service.
Posted: 02 Mar 2016 | Published: 26 Feb 2016

Zendesk

Top 3 Contact Center Challenges Solved in the Cloud
sponsored by Earthlink.
WHITE PAPER: Many organizations are turning to the cloud to solve the top 3 contact center challenges, but is that the best route? Find out in this in-depth white paper how the cloud could be the answer to contact center qualms. Continue reading to examine 8 insider tips for seamlessly moving to the cloud.
Posted: 01 Mar 2016 | Published: 01 Mar 2016

Earthlink.

How Does Social Customer Service Affect Contact Centers?
sponsored by Oracle Corporation
EGUIDE: In this e-guide, our CRM experts discuss how social media is transforming the way contact centers work. Learn strategies and best practices for implementing a social media customer service plan in your contact center.
Posted: 22 Feb 2016 | Published: 11 Feb 2016

Oracle Corporation

Contact Center Infrastructure and Software: Vendor Assessment
sponsored by Genesys
RESEARCH CONTENT: This vendor assessment examines the key players in the worldwide contact center infrastructure and software (CCIS) market, analyzing their current capabilities as well as longer-term strategies going forward. Access now for help in identifying vendors that suit the needs of your CCIS deployment projects.
Posted: 15 Feb 2016 | Published: 31 Jul 2015

Genesys

Best practices for a seamless Omnichannel Customer Experience
sponsored by Genesys
WHITE PAPER: It is critical that you consider how to design a memorable experience in the customer lifecycle that maps to the needs of your particular customer segment and aligns to your brand values. Download this white paper now to uncover six best practices to help you design and implement that experience.
Posted: 12 Feb 2016 | Published: 12 Feb 2016

Genesys

5 Critical Requirements For a Future Ready Contact Center
sponsored by Genesys
EBOOK: Is your contact center future-ready? In this e-book you will learn how to deliver an effortless customer experience across multiple channels.
Posted: 11 Feb 2016 | Published: 31 Dec 2014

Genesys

10 Steps to a More Social Contact Center
sponsored by Oracle Corporation
EGUIDE: This expert e-guide reveals the actions you can take to manage social media contact more efficiently. Inside, Donna Fluss, founder of DMG Consulting, explains the benefits and limitations of workforce management systems for social media. Bonus: Discover the 10 steps to create a successful call center social media strategy.
Posted: 03 Feb 2016 | Published: 29 Jan 2016

Oracle Corporation

Case Study: Real-time Call Center Monitoring
sponsored by Impetus Technologies, Inc.
CASE STUDY: Discover how a leading telecommunications company improved contact center performance with problem resolution metrics to increase customer satisfaction and customer retention rates.
Posted: 01 Feb 2016 | Published: 28 Feb 2015

Impetus Technologies, Inc.

Nail Personalization with 6 Key Customer Service Capabilities
sponsored by Microsoft
WHITE PAPER: This data sheet describes ways to empower agents with a single, unified experience to provide amazing customer service with cross-channel context. Uncover strategies for earning customer loyalty and staying agile.
Posted: 31 Dec 2015 | Published: 31 Dec 2014

Microsoft

Global Technology Innovator Assures Unified Communications Services Performance
sponsored by NetScout Systems, Inc.
CASE STUDY: In this white paper, learn how you can foster effective internal communication and collaboration, and optimize environments with voice and video monitoring.
Posted: 24 Nov 2015 | Published: 24 Nov 2015

NetScout Systems, Inc.

Take Advantage of Multi-Channel to Improve CEM
sponsored by Microsoft
EGUIDE: In this expert e-guide, explore the benefits and business drivers of integrating your data across all channels. Discover what tools and strategies you'll need to achieve a truly integrated, cross-channel customer experience.
Posted: 29 May 2015 | Published: 10 Oct 2014

Microsoft

Smarter Contact Centers Using In-Memory Data Grids
sponsored by Red Hat
WHITE PAPER: Access this white paper to explore the challenges faced by the CSP contact center staff in responding to subscribers' calls and how in-memory data grids can help streamline and speed up the process.
Posted: 21 May 2015 | Published: 31 Dec 2014

Red Hat

Speech-to-Text Analytics Reveals New Insights Into Consumer Behavior
sponsored by IBM
WHITE PAPER: This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients.
Posted: 20 Feb 2015 | Published: 31 Jan 2013

IBM

Get the Most Out of Multichannel Marketing Automation Software
sponsored by Pegasystems
EBOOK: In this e-guide, learn why organizations must align multichannel marketing automation software with user expectations, as well as have it reflect business processes. Additionally, unveil exclusive tips on how to choose a marketing automation tool that fits your business needs.
Posted: 16 Dec 2014 | Published: 16 Dec 2014


3 Keys to a 5-Star Mobile User Experience
sponsored by Hewlett Packard Enterprise
RESOURCE: Access this brief resource to find fast facts about the mobile user experience, and find out why the user experience should be at the top of every enterprise's list. View now to discover how your mobile experience may be handicapping your business and damaging your brand presence.
Posted: 15 Dec 2014 | Published: 15 Dec 2014

Hewlett Packard Enterprise
1 - 25 of 165 Matches Previous Page    1 2 3 4    Next Page
 
Visit WhatIs.com - a knowledge exploration and self-education tool about information technology.

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2016, TechTarget | Read our Privacy Statement