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Social Computing

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DEFINITION: Social networking is the practice of expanding the number of one's business and/or social contacts by making connections through individuals. While social networking has gone on almost as long as societies themselves have existed, the unparalleled potential of the Internet to promote such connections is only now being fully recognized and exploited, through Web-based groups established for that purpose.  … 
Definition continues below.
Social Computing Reports
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Enabling Businesses to Acquire and Retain Customers as the Digital World Turns
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper highlights technology spending trends from polled IT organizations. Access this resource and discover why so many CIOs believe improved data analytics for BI and customer insight should drive technology spending.
Posted: 22 Sep 2015 | Published: 30 Jan 2015

Hewlett Packard Enterprise

How to Get (and Stay!) Ahead of the Mobile Consumer with 5 Tips
sponsored by Harte Hanks
WHITE PAPER: This article talks about ways you can keep up with your mobile audience and deliver an optimal customer experience despite disruptions. Get insights on five useful topics ranging from customer data to compelling content.
Posted: 18 Sep 2015 | Published: 12 Aug 2015

Harte Hanks

Three Steps to a Coherent Digital Customer Strategy
sponsored by Oracle Corporation
EGUIDE: In this e-guide, experts outline tools and tips for CIOs and their application leaders to step up their digital customer experience initiatives. Find key takeaways to create a cultureĀ of customer-focused digital delivery.
Posted: 18 Sep 2015 | Published: 18 Sep 2015

Oracle Corporation

Research Report: What Makes a Winning Sales Team in 2015?
sponsored by
RESEARCH CONTENT: What does the age of buyer sophistication mean for today's sales teams, and which practices separate thriving sales leaders from those merely treading water? Access this research report, which synthesizes responses from 2372 global sales leaders to determine 4 key trends for the present and future of the sales industry.
Posted: 17 Sep 2015 | Published: 17 Sep 2015

Strategizing Connected Health with Dave Wilson
sponsored by Hitachi Data Systems
VIDEO: In this video, health strategist Dave Wilson breaks down how social innovation is driving connected health. Discover the multiple ways you and your peers can gather and analyze data to cooperatively provide better patient outcomes.
Posted: 17 Sep 2015 | Premiered: 22 Jul 2015

Hitachi Data Systems

5 Reasons for Sales Teams to Embrace the Power of Analytics
sponsored by
WHITE PAPER: This e-book outlines the top five reasons why analytics is poised to transform sales. Read now for tips on keeping your team ahead when you get critical business data right where sales actually happen.
Posted: 10 Sep 2015 | Published: 10 Sep 2015

Web API Management: New Rules for a New Economy
sponsored by IBM
WHITE PAPER: This white paper shows how a Web API provides a public persona for the enterprise. Learn how to optimize yours by discovering tools that promote application development efforts, so you can exploit the Web API to its fullest potential.
Posted: 09 Sep 2015 | Published: 31 Dec 2013


IT Analytics: Optimize IT Delivery, Accelerate Innovation
sponsored by IBM
WHITE PAPER: This white paper presents strategies that offer aid to IT leaders facing the challenges of new technologies. Access now and learn how analytics can help streamline IT management - yes, even in cloud computing environments.
Posted: 08 Sep 2015 | Published: 31 Dec 2014


The Data Center Impact of Cloud, Analytics, Mobility, and More
sponsored by IBM
WHITE PAPER: This white paper explores what changes in IT mean for data centers and examines what the data center of tomorrow needs to look like.
Posted: 02 Sep 2015 | Published: 30 Sep 2014


Pervasive technology trends shaping the business and the implications for your data center
sponsored by IBM
WHITE PAPER: This paper describes the implications of cloud computing, mobile technologies, social collaboration, and business analytics on data center operations. Access now and learn about the predictive tools and techniques you can use to help build data center strategies that hold up in the face of such disruptive technologies.
Posted: 28 Aug 2015 | Published: 28 Aug 2015


5 Steps to Building a Customer Experience-Driven Contact Center
sponsored by Genesys
WHITE PAPER: This white paper illustrates how organizations are overcoming modern customer experience hurdles to earn customers' satisfaction and long-term loyalty. Read on to uncover 5 important steps to building a customer experience-driven contact center.
Posted: 24 Aug 2015 | Published: 31 Dec 2014


The Enterprise Journey to Cloud
sponsored by IBM
WHITE PAPER: The complexity and critical role of ERP systems in organizations require an enterprise cloud strategy to evaluate the best way to migrate to the cloud. Access this white paper for help in developing a cloud strategy that addresses key areas.
Posted: 17 Aug 2015 | Published: 30 Sep 2014


Social Intelligence Guide for Marketing
sponsored by Microsoft
WHITE PAPER: This informative white paper explores expert insights for maximizing ROI on social channels.
Posted: 04 Aug 2015 | Published: 01 Jul 2015


How New Technology is Changing the Way Marketing and Sales Interact With Leads
sponsored by Conversica
WHITE PAPER: In a time when 48% of salespeople never follow up with a lead, and 33% of leads who display interest are never contacted, what can sales teams do to improve their effectiveness and efficiency? Access this white paper today to learn about a new approach to intelligently finding and nurturing hot leads using sales conversion management.
Posted: 17 Jul 2015 | Published: 17 Sep 2014


Salesforce Social Customer Service
sponsored by
WHITE PAPER: In today's social world, expectations have changed. Now, more than ever, your customers are turning to social channels for fast and personalized service. Download this free datasheet to learn more.
Posted: 17 Jul 2015 | Published: 16 Jul 2015

Activision: A Social Customer Service ROI Story
sponsored by
CASE STUDY: In this case study, you'll learn how Activision integrated Salesforce Social Studio with its Service Cloud deployment to create a more modern way to support their customers on the channels where they prefer to communicate.
Posted: 16 Jul 2015 | Published: 29 May 2015

How to Adapt and Thrive in the New Customer Service Paradigm
sponsored by
WHITE PAPER: In this e-book, Mike Milburn, Service Cloud's SVP and GM, discusses his views on how new technology will shape customer service, and how companies can successfully adapt and thrive in this new service paradigm.
Posted: 07 Jul 2015 | Published: 07 Jul 2015

Best Practices In Customer Experience Management
sponsored by Microsoft
EGUIDE: This e-guide from the experts at explores the role of social media in customer experience management (CEM), and offers tips, tricks and best practices for driving CEM success.
Posted: 29 May 2015 | Published: 19 Nov 2013


Take Advantage of Multi-Channel to Improve CEM
sponsored by Microsoft
EGUIDE: In this expert e-guide, explore the benefits and business drivers of integrating your data across all channels. Discover what tools and strategies you'll need to achieve a truly integrated, cross-channel customer experience.
Posted: 29 May 2015 | Published: 10 Oct 2014


130 Sales Tips for 2015 from Salesforce
sponsored by
EBOOK: This e-book rounds up 130 of the best sales tips for success in 2015 and beyond. Read on to absorb experts' wisdom on a variety of topics, from productivity and sales culture to prospecting and cold calling.
Posted: 28 May 2015 | Published: 31 Dec 2014

Successful Customer Experience Management Strategy in a Social World
sponsored by Microsoft
EGUIDE: In this e-guide readers will find best practices for a successful CEM strategy which includes social interactions as well as insight into why social CRM is a business imperative that must be addressed.
Posted: 26 May 2015 | Published: 26 May 2015


Take Action on Customer Insights
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: With analytics, companies can capture, analyze and provide insights to respond to customers in real time through social media channels. Read this white paper to discover the importance of a solid customer analytics strategy.
Posted: 20 Apr 2015 | Published: 31 Dec 2014

Hewlett-Packard Enterprise

Customer Experience: An Enterprise Driver in the New Style of IT
sponsored by Hewlett-Packard Enterprise
WHITE PAPER: This brief white paper explains learn how tools developed in the consumer space are being adapted to create organizations that are more collaborative, interaction-oriented, and user-centric than ever before.
Posted: 15 Apr 2015 | Published: 30 Apr 2014

Hewlett-Packard Enterprise

The Future of Tech in the Workplace is Bright, But Not Fully Automated
sponsored by Dell, Inc.
WHITE PAPER: If you are in management and feel that the workplace needs a human touch despite BYOD trends, you'll want to access this detailed infographic. Uncover findings from workforce researchers illustrating employees' technological outlook, with useful statistics and a comprehensive study.
Posted: 13 Apr 2015 | Published: 31 Dec 2014

Dell, Inc.

eBook: Best Practices for Social Customer Service
sponsored by Genesys
WHITE PAPER: This resource explains how businesses can integrate social media and customer service in 4 development phases to build customer loyalty and a memorable customer experience.
Posted: 03 Apr 2015 | Published: 31 Dec 2014

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SOCIAL COMPUTING DEFINITION (continued): …  Based on the six degrees of separation concept (the idea that any two people on the planet could make contact through a chain of no more than five intermediaries), social networking establishes interconnected Internet communities (sometimes known as personal networks) that help people make contacts that would be good for them to know, but that they would be unlikely to have met otherwise. In general, here's how it works: you join one of the sites and invite people you know to join as well. Those people invite their contacts to join, who in turn invite their contacts to join, and the process repeats … 
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