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Social Computing

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DEFINITION: MySpace.com is a popular social networking Web site.Originally founded as a venue for aspiring musicians and bands to share music and concert dates, MySpace has grown into a complex site where users can create profiles, including photographs, blogs, music or movie preferences. Other features of the site include chat rooms, forums, classified ads, newsgroups and a venue for sharing videos or music.  … 
Definition continues below.
Social ComputingWhite Papers (View All Report Types)
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Using Digital Customer Experience for Business Growth and Innovation
sponsored by Genesys
WHITE PAPER: Get this white paper now and learn how to differentiate digital customer care, vital recommendations for designing your digital customer care strategy, and steps taken by leading-edge organizations to deliver exceptional digital customer experiences.
Posted: 16 Sep 2014 | Published: 31 May 2014

Genesys

Customer Service in the Digital Workplace - Maximizing Employee Potential with Workforce Optimization
sponsored by Genesys
WHITE PAPER: This free white paper presents how an employee effectiveness model leads to happier employees, more satisfied customers, and a much healthier corporate balance sheet.
Posted: 16 Sep 2014 | Published: 31 Jan 2011

Genesys

Social Media Analytics: Making Customer Insights Actionable
sponsored by IBM
WHITE PAPER: Learn why some companies can turn insights gained from social media analytics into revenue, why others can't, and more.
Posted: 11 Sep 2014 | Published: 11 Sep 2014

IBM

Multi-Channel Customer Experience: The Next Battleground for Mid-Size Businesses
sponsored by Genesys
WHITE PAPER: This paper will discuss the changing nature of the customer experience; outline the need for and benefits of a multi-channel contact center; highlight the key drivers and challenges companies must consider as they embark on this approach; identify what to look for in a vendor partner; and offer best practices for success.
Posted: 11 Sep 2014 | Published: 11 Sep 2014

Genesys

Delivering the Information that Powers the Media
sponsored by A10 Networks
WHITE PAPER: Digital advertising has changed the face of media, offering highly personalized buying opportunities to consumers throughout virtually every facet of their online experience. But to enable this ability, you're going to need to have the right network infrastructure—so where can you turn? Read this white paper to see how A10 Networks can help.
Posted: 10 Sep 2014 | Published: 10 Sep 2014

A10 Networks

Modern Sales In the Cloud: In the Era of the Empowered Customer
sponsored by Oracle Corporation
WHITE PAPER: Find out how you can accommodate the demands of today's customers, while ensuring the successful execution of your sales goals.
Posted: 05 Sep 2014 | Published: 05 Sep 2014

Oracle Corporation

Selecting the Best Social Software for Your Enterprise
sponsored by IBM
WHITE PAPER: This white paper objectively evaluates and compares 20 social software vendors on dimensions such as customer experience, pricing, and innovation.
Posted: 03 Sep 2014 | Published: 10 Sep 2013

IBM

Social Media Analytics: Making Customer Insights Actionable
sponsored by IBM
WHITE PAPER: Learn why some companies can turn insights gained from social media analytics into revenue, why others can't, and more.
Posted: 03 Sep 2014 | Published: 03 Sep 2014

IBM

IDC Opinion - The future of email is social
sponsored by IBM
WHITE PAPER: The following white paper examines the state of email and collaboration in today's enterprise and provides insight into how collaboration is expected to evolve along with what new technology will help make adapting to these changes much easier.
Posted: 03 Sep 2014 | Published: 03 Sep 2014

IBM

MAP and Optimize Your Customer Journey
sponsored by IBM
WHITE PAPER: Uncover the 4 steps to identifying what your customer journey looks like today, pinpoint areas of struggle and develop a strategy for optimizing the customer journey in the future.
Posted: 26 Aug 2014 | Published: 31 Jan 2014

IBM

The Social Business: How Work is Changing
sponsored by IBM
WHITE PAPER: To become more agile, more innovative, and more efficient, it's becoming clear that you need to embrace a more collaborative, synergistic work environment. In other words, you need to become a more social business. In this white paper, discover what it means to be a social business, and learn how it can benefit your organization.
Posted: 11 Aug 2014 | Published: 30 Apr 2012

IBM

New expectations for a new era: HR insights from the Global C-suite Study
sponsored by IBM
WHITE PAPER: The customer is more empowered than ever before, and the workforce needs to adapt to their increasing demands -- is your business ready? In this analysis of a 2013 C-suite study, discover what steps companies are taking to create a workforce that succeeds in today's customer-driven world.
Posted: 07 Aug 2014 | Published: 31 Mar 2014

IBM

Channels are Irrelevant
sponsored by SDL
WHITE PAPER: Find out how your organization should approach the age of omni-channel engagement, and what it means for customer demands.
Posted: 07 Aug 2014 | Published: 07 Aug 2014

SDL

Multi-Channel Marketing – Delivering Big on Next-Gen Customer Experience
sponsored by Infor
WHITE PAPER: Learn about the multi-channel marketing approach and how it can help your business deliver a top-notch next-gen customer experience.
Posted: 07 Aug 2014 | Published: 07 Aug 2014

Infor

The Social Business: Unlocking the collective knowledge of people
sponsored by IBM
WHITE PAPER: This white paper explores how you can leverage social and collaborative technology to share content, foster community, organize activities, and tap into the expertise of top performers.
Posted: 06 Aug 2014 | Published: 06 Aug 2014

IBM

Preparing Sales Teams for the Best Business Outcomes
sponsored by IBM
WHITE PAPER: Access this white paper from Ventana Research to discover how a learning management system (LMS) coupled with social collaborative tools can help you build a successful sales team and provide opportunity for growth.
Posted: 05 Aug 2014 | Published: 31 Dec 2013

IBM

Workforce Analytics Enable Smarter Decisions
sponsored by IBM
WHITE PAPER: This white paper from Ventana Research explains what it takes to build effective workforce analytics and introduces new technologies that can help you on the road to success. Learn why spreadsheets are no longer sufficient for workforce management, as well as how to exploit analytics to their full potential for human capital management.
Posted: 05 Aug 2014 | Published: 31 Dec 2013

IBM

Recruit, Hire and Onboard the Right Talent
sponsored by IBM
WHITE PAPER: To find the best talent, organizations need to create a talent management strategy that involves all stakeholders. In this paper from Ventana Research, learn what it takes to achieve the five essentials of talent acquisition.
Posted: 05 Aug 2014 | Published: 31 Dec 2013

IBM

How Social Learning Boosts Skills Development
sponsored by IBM
WHITE PAPER: In this white paper, discover how a social learning program can improve engagement, reduce attrition, and increase speed of knowledge. Explore the common problems that social learning can help solve, the core components of a social learning initiative, and recommended actions for implementation.
Posted: 04 Aug 2014 | Published: 31 Jul 2013

IBM

Omni-Channel Customer Care
sponsored by Infor
WHITE PAPER: Learn how an omni-channel customer experience management (CEM) program can help your company accommodate changing buyer needs.
Posted: 04 Aug 2014 | Published: 31 Oct 2013

Infor

Applying Social Business:The Repeatable Patterns that Improve Business Processes and Provide Return
sponsored by IBM
WHITE PAPER: The following white paper examines how top organizations are optimizing processes and technology to become a social business. Learn about the best practices that have emerged, common pain points to be wary of, and more.
Posted: 01 Aug 2014 | Published: 01 Aug 2014

IBM

Magic Quadrant for Multichannel Campaign Management - May 2014
sponsored by IBM
WHITE PAPER: The following Magic Quadrant report on multichannel campaign management compares and contrasts the top MCCM vendors; explore the strengths and weaknesses of each provider, how they are adapting to new market pressures, and more.
Posted: 09 Jul 2014 | Published: 09 Jul 2014

IBM

Rethinking IT Integration for Cloud, Big Data, Mobile and Social Technologies
sponsored by IBM
WHITE PAPER: Find out how cloud, big data, mobile and social technologies can impact B2B and internal integration strategies.
Posted: 07 Jul 2014 | Published: 31 May 2014

IBM

Transforming Customer Experience in the New Digital World
sponsored by Genesys
WHITE PAPER: This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions.
Posted: 01 Jul 2014 | Published: 01 Jul 2014

Genesys

BPS Edge: CEM The New Style of Customer Engagement Management
sponsored by Hewlett-Packard Company
WHITE PAPER: Find out about the most recent customer engagement management innovations.
Posted: 03 Jul 2014 | Published: 31 Mar 2014

Hewlett-Packard Company
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SOCIAL COMPUTING DEFINITION (continued): … MySpace.com is a popular social networking Web site.Originally founded as a venue for aspiring musicians and bands to share music and concert dates, MySpace has grown into a complex site where users can create profiles, including photographs, blogs, music or movie preferences. Other features of the site include chat rooms, forums, classified ads, newsgroups and a venue for sharing videos or music. Each user can choose to invite friends to create profiles or link to existing ones, creating a social network that can be exponentially expanded as users with similar tastes, interests or shared friends are discovered and added. Extremely popular with teenagers and young adults, MySpace.com has seen explosive growth in recent years, with a current base of over 59 million users, reflecting both broader cultural trends offline and a unique culture online. Rupert Murdoch's NewsCorp purchased the site in 2005 for $580 million dollars.See also: six degrees of separation
Social Computing definition sponsored by WhatIs.com, powered by WhatIs.com an online computer dictionary

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