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Social Computing

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DEFINITION: Social networking is the practice of expanding the number of one's business and/or social contacts by making connections through individuals. While social networking has gone on almost as long as societies themselves have existed, the unparalleled potential of the Internet to promote such connections is only now being fully recognized and exploited, through Web-based groups established for that purpose.  … 
Definition continues below.
Social Computing White Papers (View All Report Types)
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The Data Center Impact of Cloud, Analytics, Mobility, and More
sponsored by IBM
WHITE PAPER: This white paper explores what changes in IT mean for data centers and examines what the data center of tomorrow needs to look like.
Posted: 02 Sep 2015 | Published: 30 Sep 2014

IBM

Pervasive technology trends shaping the business and the implications for your data center
sponsored by IBM
WHITE PAPER: This paper describes the implications of cloud computing, mobile technologies, social collaboration, and business analytics on data center operations. Access now and learn about the predictive tools and techniques you can use to help build data center strategies that hold up in the face of such disruptive technologies.
Posted: 28 Aug 2015 | Published: 28 Aug 2015

IBM

5 Steps to Building a Customer Experience-Driven Contact Center
sponsored by Genesys
WHITE PAPER: This white paper illustrates how organizations are overcoming modern customer experience hurdles to earn customers' satisfaction and long-term loyalty. Read on to uncover 5 important steps to building a customer experience-driven contact center.
Posted: 24 Aug 2015 | Published: 31 Dec 2014

Genesys

The Impact of Social Media on Sales Quota and Corporate Revenue
sponsored by Microsoft
WHITE PAPER: Is social media the new selling medium to reach today's more informed, busier buyer? This research report sheds light on the impact that social media has on sales teams' ability to meet revenue goals.
Posted: 05 Aug 2015 | Published: 01 Jul 2015

Microsoft

Social Intelligence Guide for Marketing
sponsored by Microsoft
WHITE PAPER: This informative white paper explores expert insights for maximizing ROI on social channels.
Posted: 04 Aug 2015 | Published: 01 Jul 2015

Microsoft

How New Technology is Changing the Way Marketing and Sales Interact With Leads
sponsored by Conversica
WHITE PAPER: In a time when 48% of salespeople never follow up with a lead, and 33% of leads who display interest are never contacted, what can sales teams do to improve their effectiveness and efficiency? Access this white paper today to learn about a new approach to intelligently finding and nurturing hot leads using sales conversion management.
Posted: 17 Jul 2015 | Published: 17 Sep 2014

Conversica

Salesforce Social Customer Service
sponsored by Salesforce.com
WHITE PAPER: In today's social world, expectations have changed. Now, more than ever, your customers are turning to social channels for fast and personalized service. Download this free datasheet to learn more.
Posted: 17 Jul 2015 | Published: 16 Jul 2015

Salesforce.com

How to Adapt and Thrive in the New Customer Service Paradigm
sponsored by Salesforce.com
WHITE PAPER: In this e-book, Mike Milburn, Service Cloud's SVP and GM, discusses his views on how new technology will shape customer service, and how companies can successfully adapt and thrive in this new service paradigm.
Posted: 07 Jul 2015 | Published: 07 Jul 2015

Salesforce.com

Modernizing Software Delivery through Software-Defined Environments
sponsored by IBM
WHITE PAPER: Companies need a holistic software delivery process that streamlines their ability to innovate based on customer feedback while also lowering barriers, costs and risks. Software-defined environments (SDEs) can do this. This white paper explains how to begin the transition to SDEs and receive the full benefit of their resources and tools.
Posted: 27 May 2015 | Published: 31 Dec 2014

IBM

Take Action on Customer Insights
sponsored by Hewlett-Packard Limited
WHITE PAPER: With analytics, companies can capture, analyze and provide insights to respond to customers in real time through social media channels. Read this white paper to discover the importance of a solid customer analytics strategy.
Posted: 20 Apr 2015 | Published: 31 Dec 2014

Hewlett-Packard Limited

Customer Experience: An Enterprise Driver in the New Style of IT
sponsored by Hewlett-Packard Limited
WHITE PAPER: This brief white paper explains learn how tools developed in the consumer space are being adapted to create organizations that are more collaborative, interaction-oriented, and user-centric than ever before.
Posted: 15 Apr 2015 | Published: 30 Apr 2014

Hewlett-Packard Limited

eBook: Best Practices for Social Customer Service
sponsored by Genesys
WHITE PAPER: This resource explains how businesses can integrate social media and customer service in 4 development phases to build customer loyalty and a memorable customer experience.
Posted: 03 Apr 2015 | Published: 31 Dec 2014

Genesys

5 Trends That are Reshaping Information Technology
sponsored by Qlik
WHITE PAPER: This white paper illustrates the level of technological transformation IT must commit to if they wish to keep up with employee expectations. Learn how to make these changes by optimizing visualization, big data, and more
Posted: 31 Mar 2015 | Published: 31 Mar 2015

Qlik

Your Planning Guide for Collaboration and Content in the Cloud
sponsored by Dropbox for Business
WHITE PAPER: In this white paper, analysts break down communication, collaboration, content and social platforms - or, 3CS systems. Discover how to leverage these essentials with mobile, cloud and other technologies across the enterprise.
Posted: 30 Mar 2015 | Published: 29 Mar 2013

Dropbox for Business

Strategic CPM as a Driver for Organizational Performance Management
sponsored by IBM
WHITE PAPER: Read this white paper to learn how leveraging new strategic corporate performance management capabilities enables more coordinated performance management initiatives.
Posted: 11 Feb 2015 | Published: 10 Jan 2014

IBM

3 Pillars of Customer Experience in Today's Connected World
sponsored by Salesforce.com
WHITE PAPER: Access this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection.
Posted: 19 Jan 2015 | Published: 19 Jan 2015

Salesforce.com

The Social Dimension of Business Analytics: Extracting Value from Customer Feedback
sponsored by Information Builders
WHITE PAPER: The following informative white paper examines the biggest issues with conventional social media and BI tools and offers insight into a social media analytics platform that can improve the value of customer data, marketing approaches, and more.
Posted: 03 Oct 2014 | Published: 03 Oct 2014

Information Builders

Is Your BI Ready for the Future?
sponsored by Hewlett-Packard Limited
WHITE PAPER: Learn about new, leading analytics and data management practices that can help you reap the benefits of mobile, social, big data and cloud technologies.
Posted: 25 Sep 2014 | Published: 31 Aug 2014

Hewlett-Packard Limited

Best Practices for Delivering a Personalized Customer Experience
sponsored by Genesys
WHITE PAPER: This paper will discuss the changing nature of the customer experience; outline the need for and benefits of a multi-channel contact center; highlight the key drivers and challenges companies must consider as they embark on this approach; identify what to look for in a vendor partner; and offer best practices for success.
Posted: 11 Sep 2014 | Published: 11 Sep 2014

Genesys

Speech-to-Text Analytics Reveals New Insights Into Consumer Behavior
sponsored by IBM
WHITE PAPER: This white paper describes how Telerx, a global contact center outsourcing provider, embrace the methods that modern consumers are utilizing to share their opinions and turned raw data into valuable insight for their clients.
Posted: 20 Feb 2015 | Published: 31 Jan 2013

IBM

IDC MarketScape for Jive Software
sponsored by Jive Software
WHITE PAPER: This IDC MarketScape report looks at enterprise social network vendors and features Jive in this excerpt. Learn about Jive's strengths, challenges, key features, and more.
Posted: 17 Feb 2015 | Published: 17 Feb 2015

Jive Software

Beyond Passwords: Protect the mobile enterprise with smarter security solutions
sponsored by IBM
WHITE PAPER: Find out how flexible authentication schemes, context-based access and behavioral analysis can help ensure that only authorized mobile users can access your valuable resources—on-site, in the cloud and beyond.
Posted: 09 Oct 2014 | Published: 30 Sep 2013

IBM

BPS Edge: CEM The New Style of Customer Engagement Management
sponsored by Hewlett-Packard Company
WHITE PAPER: Find out about the most recent customer engagement management innovations.
Posted: 03 Jul 2014 | Published: 31 Mar 2014

Hewlett-Packard Company

Transforming Customer Experience in the New Digital World
sponsored by Genesys
WHITE PAPER: This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions.
Posted: 01 Jul 2014 | Published: 01 Jul 2014

Genesys

Social Login 101
sponsored by Gigya
WHITE PAPER: View this white paper to learn why social login -- with permission-based access to first-party identity data -- is the better option for getting the kind of information that creates relevant cross-channel experiences. Read now to explore the basics of social login, best practices, and benefits for consumers and businesses.
Posted: 27 Jun 2014 | Published: 27 Jun 2014

Gigya
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SOCIAL COMPUTING DEFINITION (continued): …  Based on the six degrees of separation concept (the idea that any two people on the planet could make contact through a chain of no more than five intermediaries), social networking establishes interconnected Internet communities (sometimes known as personal networks) that help people make contacts that would be good for them to know, but that they would be unlikely to have met otherwise. In general, here's how it works: you join one of the sites and invite people you know to join as well. Those people invite their contacts to join, who in turn invite their contacts to join, and the process repeats … 
Social Computing definition sponsored by WhatIs.com, powered by WhatIs.com an online computer dictionary

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