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Trends 2016 - The Future of Customer Service
sponsored by ServiceNow
RESOURCE: Read on to learn the top 10 current trends for application development and delivery pros supporting customer service operations. Write your company's roadmap and redefine customer service success in the age of the empowered customer.
Posted: 27 Sep 2016 | Published: 05 Jan 2016

ServiceNow

2016 Cost of Data Breach Study: Impact of Business Continuity Management
sponsored by IBM
WHITE PAPER: The Ponemon Institute surveyed 383 companies in 16 industry sectors about their experience with data breaches. Learn how the majority of these companies are solving breaches efficiently and cost-effectively with business continuity management (BCM.)
Posted: 26 Sep 2016 | Published: 30 Jun 2016

IBM

The CMO Perspective: Global C-suite Study
sponsored by IBM
EBOOK: In this research study, drawing from the responses of 5,247 C-suite executives, you'll learn what techniques a multitude of enterprises have found promising for honing their competitive edge in customer experience management such as experimenting with collaborative business models, increasing one-on-one customer communication and more.
Posted: 21 Sep 2016 | Published: 29 Jan 2016

IBM

From Campus to Capex: Graduating Network Innovation to Market
sponsored by Optus
EGUIDE: In this e-guide, learn about innovation in software-defined networking and network functions virtualization technologies for next-generation networks, and one IT pro's strategies for improving Wi-Fi in a device-saturated dormitory.
Posted: 20 Sep 2016 | Published: 13 Sep 2016

Optus

Five Key Trends That Are Shaping How We Manage Enterprise Content
sponsored by ASG
WHITE PAPER: The ECM landscape is changing and 5 trends are determining how enterprise architecture (EA) professionals approach new challenges. This Forrester research report analyzes these key ECM trends to help EA pros prioritize content management investments during these changes.
Posted: 14 Sep 2016 | Published: 29 Feb 2016

ASG

Worldwide EMM Market Shares: Vendors and Market Share Changes the Landscape
sponsored by VMware, Inc.
WHITE PAPER: This study analyzes the EMM market, ranking the top 14 vendors by revenue and revealing the market trends and events that have helped shape the market landscape. Uncover advice on what you can do in the EMM buying phase.
Posted: 12 Sep 2016 | Published: 31 May 2016

VMware, Inc.

2016 Vendor Assessment: Worldwide Performance Management in Integrated Talent Management
sponsored by SAP
WHITE PAPER: This study features a vendor assessment of the performance management capabilities offered in talent management solutions. Discover what defines a vendor's success in the marketplace, and how their success can benefit your organization according to industry trends and strategies.
Posted: 16 Aug 2016 | Published: 31 May 2016

SAP

2016 Vendor Assessment: Worldwide Integrated Talent Management
sponsored by SAP
WHITE PAPER: The following research reveals what constitutes an integrated talent management vendor's success in the marketplace. Discover which capabilities you should consider in your decision-making process.
Posted: 12 Aug 2016 | Published: 31 May 2016

SAP

2016 Vendor Assessment: Worldwide Learning Management in Integrated Talent Management
sponsored by SAP
WHITE PAPER: This study represents a vendor assessment of the learning management and development capabilities offered as a part of an integrated talent management solution. Discover an evaluation based on a comprehensive and rigorous framework used to assess 15 vendors.
Posted: 12 Aug 2016 | Published: 31 May 2016

SAP

The Future of Procurement: One Survey, Two Perspectives
sponsored by SAP
WHITE PAPER: To understand where procurement is now and where it's headed, a team of researchers and one vendor conducted global surveys across 18 countries. Uncover the procurement challenges companies must face before making it a strategic function.
Posted: 10 Aug 2016 | Published: 10 Aug 2016

SAP

Research Report: Procure-to-Pay Suites
sponsored by SAP
WHITE PAPER: This report examines two types of ERP vendors -- those that develop, sell and market a single integrated solution versus those offering multiple distinct products -- and determines which ones are leading the procure-to-pay (P2P) market. Uncover research that can help guide you through ERP decision-making.
Posted: 09 Aug 2016 | Published: 13 Jun 2016

SAP

Selecting ERP for Oil and Gas Contractors and Vendors
sponsored by IFS
WHITE PAPER: Learn about the market trends affecting vendors in the oil and gas industry, and how enterprise technology can help ensure success.
Posted: 05 Aug 2016 | Published: 07 Aug 2014

IFS

Customer experience strategy hinges on insight from analytics
sponsored by [24]7 Customer, Inc.
EGUIDE: The key to success is being able to use the data you collected to develop effective CEM strategies. In this expert e-guide, explore how organizations from multiple industries are leveraging insights from data analytics to develop effective customer experience management strategies and give their businesses a boost.
Posted: 28 Jun 2016 | Published: 24 Jun 2016

[24]7 Customer, Inc.

The Deloitte Global CPO Survey 2016
sponsored by ComputerWeekly.com
RESEARCH CONTENT: Deloitte's research shows an increase in digital technology spend as chief procurement officers (CPOs) look at innovative systems to improve their business process.
Posted: 06 Apr 2016 | Published: 06 Apr 2016

ComputerWeekly.com

Research Analysis for Advanced Analytics Platforms
sponsored by SAS
WHITE PAPER: This report produced by Gartner includes an analysis of advanced analytics platforms to help you become more familiar with tools heating up the analytics market. Uncover high-rated capabilities that offer reusability of workflows, more automation, analytics guidance and accelerators for common use cases.
Posted: 05 Apr 2016 | Published: 09 Feb 2016

SAS

Analyst Insight: IoT Analytics in Practice
sponsored by SAS
WHITE PAPER: Research analysts conducted deep qualitative interviews with three organizations that invested significant time and resources into their own IoT analytics initiatives. Access now to uncover key themes and lessons learned from your peers.
Posted: 05 Apr 2016 | Published: 30 Sep 2015

SAS

Marketing 2020: The Ultimate Marketing Study
sponsored by SAS
WHITE PAPER: Millward Brown Vermeer and several other organizations launched a multi-year study called Marketing 2020, an initiative gathered from over 10,000 marketers in 92 countries. Access and uncover a framework that defines marketing excellence. Plus, you'll find details on five drivers that market leaders use to structure marketing functions.
Posted: 23 Sep 2014 | Published: 23 Sep 2014

SAS

Selecting ERP for Oil and Gas Industry Contractors and Vendors
sponsored by IFS
WHITE PAPER: Learn about the market trends affecting vendors in the oil and gas industry, and how enterprise technology can help ensure success.
Posted: 07 Aug 2014 | Published: 07 Aug 2014

IFS

The Human Face of Big Data: Data Driven
sponsored by ComputerWeekly.com
BOOK: Software engineers are transforming the daily lives of hundreds of millions of people for good and for ill, writes Jonathan Harris.
Posted: 18 Jan 2013 | Published: 18 Jan 2013

ComputerWeekly.com

The Global ICT Supplier Top 50
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: This report from Booz & Co evalutes the 50 largest publicly traded suppliers of ITC products and services and assesses their readiness to meet the demands of an increasingly digital world.
Posted: 24 Aug 2012 | Published: 24 Aug 2012

ComputerWeekly.com

Connected Customer Centricity - MS perspective on the Retail Industry
sponsored by Microsoft India
WHITE PAPER: This resource reveals how your organization can develop successful customer-centric strategies and deliver superior customer value.
Posted: 19 Dec 2013 | Published: 31 Jan 2012

Microsoft India

HP AllianceOne Partner Program
sponsored by Hewlett-Packard
WHITE PAPER: In this white paper, resource you will discover a leading vendor's alliance program – providing the resources you need to build innovative solutions and get to market quickly – leading to greater growth and success.
Posted: 14 Aug 2013 | Published: 30 Apr 2013

Hewlett-Packard

IBV Study: Capitalizing on the Power of the Smarter Consumer
sponsored by IBM
WHITE PAPER: Business survival in the age of the smart consumer means empowering your customers to shop how and when they want. In this white paper, find the results of a recent survey of more than 30,000 consumers and uncover the key trends shaping the world of retail.
Posted: 07 May 2013 | Published: 28 Feb 2011

IBM

Visual Discovery Tools
sponsored by SearchBusinessAnalytics
WHITE PAPER: Visual discovery tools help enable business users to access and analyze data with minimal assistance from the IT department. Consult this white paper to learn more about who the target users of visual discovery tools are and how they help analyze data in a variety of systems.
Posted: 04 Mar 2013 | Published: 04 Mar 2013

SearchBusinessAnalytics

New Industries Finding Useful Roles for Dynamic Case Management
sponsored by Eccentex
ESSENTIAL GUIDE: In this expert handbook, ebizQ contributor Alan R. Earls reveals current dynamic case management (DCM) trends and explores how the approach is expanding to new fields. Plus, Stephanie Mann, ebizQ's assistant site editor, shares feedback from industry observers about picking the right DCM platform. Read on to learn more.
Posted: 29 Nov 2012 | Published: 29 Nov 2012

Eccentex
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