Social Computing White Papers, Software Downloads, Definition and Webcasts

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Social Computing Reports
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Social media listening pulls direct opinion, focus groups get personal sponsored by TechTarget Customer Experience EGUIDE: This expert e-guide examines how your organization can use social media to gain customer insights, as well as the value that older information-gathering methods still bring to the table. Also inside, uncover best practices in customer experience management (CEM). Posted: 22 Nov 2013 \| Published: 22 Nov 2013 TOPICS: Business Intelligence \| CRM \| CRM Analytics \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Support Software \| Social Computing \| Social Networking

Best Practices in Customer Experience Management sponsored by TechTarget Customer Experience EGUIDE: This e-guide from the experts at SearchCRM.com explores the role of social media in customer experience management (CEM), and offers tips, tricks and best practices for driving CEM success. Posted: 19 Nov 2013 \| Published: 19 Nov 2013 TOPICS: CRM \| CRM Analytics \| CRM Analytics Software \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Social Computing \| Social Networking

Social Analytics & Intelligence: Getting to Actionable Insights sponsored by IBM WEBCAST: Join Principal Analyst, Leslie Ament, in this on-demand webcast to gain a firsthand look at how to successfully manage social data. Uncover use cases of successful social intelligence and analytics, how to collaborate across multiple channels, and more. Posted: 03 Jan 2014 \| Premiered: Jan 3, 2014 TOPICS: Business Intelligence \| Business Intelligence Software \| Content Analytics \| Content Management \| Data Analytics \| Data Management \| Data Mining \| Social Computing \| Social Networking

Get Started with Social Relationship Management sponsored by Oracle Corporation WHITE PAPER: If you are looking for a way for your brand to succeed in the ever-changing social media landscape and deliver tangible results, follow the three important steps listed in this fascinating paper. Read on now to find startling facts, gain key insights about Social Relationship Management, and better your brand – long-term. Posted: 31 Dec 2013 \| Published: 31 Dec 2012 TOPICS: Content Management \| CRM \| Social Computing \| Social Networking

New CRM Technologies Bring Sales Success to Businesses sponsored by Scribe Software Corporation EGUIDE: Creative companies are making broader use of smartphones to access more than just email – phone and mobile customer relationship management (CRM) software and finding uses for GPS, cameras and other technologies are transforming CRM practices, even for more traditional industries. Posted: 26 Dec 2013 \| Published: 26 Dec 2013 TOPICS: Application Integration \| Collaboration \| CRM \| CRM Software \| Data Integration \| Sales \| Sales and Marketing Software \| Social Computing \| Web 2.0

Compliance Guide: Ensure Social Media Compliance Across Your Organization sponsored by Hootsuite WHITE PAPER: Whether you're in the financial, medical, or other industry, there are unique regulatory and legal requirements to consider when interacting on social media. In this informative resource, learn how a social relationship platform can help you manage all the areas of social media compliance, Posted: 23 Dec 2013 \| Published: 23 Dec 2013 TOPICS: Compliance (Finance) \| Compliance Best Practices \| Content Management \| Data Security \| Records Retention \| Social Computing \| Social Networking

Social Business, Collaboration Takes the Enterprise into Uncharted Waters sponsored by TechTarget Business Analytics EZINE: Access this e-guide to find experts examine how social media has catalyzed better collaboration, more democratic business process management, and - with the right amount of planning and analysis - significant ROI. Posted: 16 Dec 2013 \| Published: 16 Dec 2013 TOPICS: Business Intelligence \| CRM Analytics \| CRM Best Practices \| Social Computing \| Social Networking \| Web 2.0 \| Web Analytics

Jump-starting Collaboration with Social Search sponsored by IBM WHITE PAPER: In this resource, learn how social search tools can help you access and utilize vast amounts of human knowledge, enabling your organization to increase collaboration and accelerate innovation. Posted: 09 Dec 2013 \| Published: 31 Jan 2013 TOPICS: Collaboration \| Collaborative Applications Software \| Content Analytics \| Content Management \| Data Analytics \| Data Management \| Data Management Software \| Data Mining \| Social Computing \| Social Networking \| Web 2.0

CFO Guide to Improve Decision-making, Reduce Risk, Enhance Performance sponsored by TideMark WHITE PAPER: In this CFO guidebook, learn how you can leverage mobile, cloud, social media, and big data to dramatically improve business results and drive insight-fueled transformation. Posted: 26 Nov 2013 \| Published: 26 Nov 2013 TOPICS: Accounting \| Business Intelligence \| Business Management \| Business Performance Management \| CFOs \| Cloud Computing \| Cloud Management \| Data Analytics \| Data Management \| Financial Applications Software \| Financial Management \| Financial Reporting \| Financial Systems \| Financing \| Mobile Device Management \| Mobile Workers \| Social Computing \| Social Networking \| Strategic Planning	All resources sponsored by TideMark

The Business of Social Business sponsored by IBM WHITE PAPER: The following white paper outlines many of the challenges associated with social media and how to overcome them. Gain expert advice on how companies today are utilizing social media to their advantage. Posted: 15 Nov 2013 \| Published: 15 Nov 2013 TOPICS: CRM \| CRM Analytics \| Data Analytics \| Social Computing \| Social Networking \| Web 2.0 \| Web Analytics

Choose a Branding Agency: 5 Social Media Questions You Need to Ask sponsored by Oracle Corporation WHITE PAPER: The following white paper details 5 key questions to ask when choosing a branding agency. Learn how to read the answers that they give you in order to make an accurate assessment on the agency at hand. Posted: 13 Nov 2013 \| Published: 13 Nov 2013 TOPICS: Brand Loyalty \| Branding \| CRM Best Practices \| Social Computing \| Social Networking \| Web 2.0 \| Web Analytics

The Secret to Effective Social Customer Engagement sponsored by Hootsuite EGUIDE: This e-guide investigates the tools and strategies to make social customer engagement work for your organization, big or small. Learn how to choose the websites and technologies that work best with your business goals. Posted: 05 Nov 2013 \| Published: 05 Nov 2013 TOPICS: Channel Management \| CRM \| Customer Retention \| Customer Satisfaction \| Social Computing \| Social Networking

How to: Crafting a Comprehensive Social Media Strategy sponsored by Hootsuite EGUIDE: In this expert e-guide, learn how to craft a social media strategy that delivers undeniable results – and how to choose the tools that make the most sense for your business, so you can reach potential employees, customers, and partners. Posted: 05 Nov 2013 \| Published: 05 Nov 2013 TOPICS: CRM \| Marketing \| Recruiters \| Social Computing \| Social Networking

8 Steps to a Better Social Media Strategy sponsored by Oracle Corporation WHITE PAPER: The following white paper discusses how to successfully create and implement a strategy to manage your social media mix and at the same time, create a fluid online communication outlet. Posted: 05 Nov 2013 \| Published: 05 Nov 2013 TOPICS: Content Management \| Content Management Services \| CRM \| CRM Analytics \| CRM Best Practices \| Social Computing \| Social Networking \| Web 2.0 \| Web Content Management

Transforming Customer Experience: The Convergence of Social, Mobile and Business Process Management sponsored by Oracle Corporation WHITE PAPER: The convergence of a trio of technologies and business practices – social computing, mobile computing and business process management (BPM) – is opening up interesting avenues for business. Posted: 25 Oct 2013 \| Published: 31 Jan 2013 TOPICS: Business Process Management \| Mobile CRM \| Mobile Device Management \| Social Computing

Today's customer service starts with mobile, social consciousness sponsored by TechTarget Business Analytics EZINE: A company's social consciousness, or multichannel awareness, can help it improve customer relationships and the bottom line – in this issue of Business Information. Posted: 25 Oct 2013 \| Published: 25 Oct 2013 TOPICS: Business Intelligence \| Business Intelligence Software \| CRM \| CRM Best Practices \| CRM Services \| CRM Software \| Customer Interaction Services \| Customer Loyalty \| Customer Retention \| Customer Satisfaction \| Customer Service \| Customer Service Best Practices \| Customer Support Software \| Data Analytics \| Data Management \| Data Mining \| Mobile Device Management \| Mobile Workers \| Social Computing

The Five-Step Guide to Better Social Media Security sponsored by Hootsuite WHITE PAPER: Access this helpful resource to explore some of the most common security challenges for social media and learn the tools and processes you can use to reduce your risk. Learn how to prepare for the worst-case scenario so your social media data is always protected. Posted: 22 Oct 2013 \| Published: 22 Oct 2013 TOPICS: Data Security \| Password Authentication Protocol \| Password Management \| Passwords \| Secure Content Management \| Security \| Security Best Practices \| Social Computing \| Social Networking

A Practical Guide to Java Success with Crafter CMS sponsored by Crafter Software_Rivet Logic EBOOK: The following e-book introduces and thoroughly explains how to master the craft of Java-based, CMS driven websites and applications. Posted: 21 Oct 2013 \| Published: 21 Oct 2013 TOPICS: Social Computing \| Social Networking \| Web 2.0 \| Web Analytics \| Web Analytics Software \| Web Content Accessibility \| Web Content Management \| Web Development \| Web Development Tools

Choosing visual properties for successful visualizations sponsored by IBM WHITE PAPER: In the following article, IBM experts address a key aspect in the design process. Posted: 09 Oct 2013 \| Published: 09 Oct 2013 TOPICS: Collaboration \| Data Integration \| Data Management \| Data Modeling \| Data Visualization \| Data Visualization Software \| Presentation Software \| Social Computing \| Web 2.0

Taking Real Control of Cloud Governance sponsored by TechTarget CIO EZINE: In this month's issue of CIO Decisions, SearchCIO Senior Features Writer Karen Goulart dives into the fray, asking CIOs and experts what it takes to build a strong cloud computing governance program and how to succeed as an IT service broker. Posted: 03 Oct 2013 \| Published: 03 Oct 2013 TOPICS: CIOs \| Cloud Computing \| Cloud Management \| Collaboration \| Data Governance \| Data Management \| ERP \| IT Departments \| IT Governance \| IT Management \| IT Service Management \| Social Computing \| Social Networking

Transform your business with Software as a Service sponsored by IBM WHITE PAPER: Becoming a customer-centric organization that fosters innovation and collaboration requires a new way of thinking and operating. Companies equipped with the tools and vision to embrace that change today will be positioned for greatness. Find out how to develop a collaborative business by reading this resource now. Posted: 26 Sep 2013 \| Published: 26 Sep 2013 TOPICS: Collaboration \| Collaborative Applications Software \| Customer Data Management \| Customer Data Management Software \| Customer Loyalty \| Social Computing \| Social Networking

Full Sail University Success Story: Building a Better Educational Website sponsored by Crafter Software_Rivet Logic WHITE PAPER: Find out how Full Sail experienced a jump in site visitors, page views and time on site. The new online presence has helped Full Sail instill the message that if offers both online and on-campus degree programs. Posted: 26 Sep 2013 \| Published: 26 Sep 2013 TOPICS: Content Analytics \| Content Management \| Content Management Services \| Content Management Software \| Social Computing \| Social Networking

Creating ROI with Web Experience Management sponsored by OpenText EGUIDE: In this E-Guide, learn tips on creating ROI with web experience management. Posted: 11 Sep 2013 \| Published: 11 Sep 2013 TOPICS: Social Computing \| Social Networking \| Web Content Management

Measuring, Monitoring and Improving Customer Experience sponsored by OpenText EGUIDE: This E-Guide focuses on how companies can address CEM challenges and take steps to improve the overall customer experience. Posted: 11 Sep 2013 \| Published: 11 Sep 2013 TOPICS: Customer Data Management \| Customer Data Management Software \| Customer Service \| Social Computing \| Social Networking

Take Your ITSM Strategy to the Stratosphere sponsored by TechTarget CIO EBOOK: In the age of self-provisioning, some CIOs may wonder whether their role is about to go the way of the dinosaur. But the CIOs and experts we spoke to for this SearchCIO handbook on IT service management delivery say otherwise -- in fact, they argue, the movement toward self-service IT makes the CIO more relevant than ever. Posted: 06 Sep 2013 \| Published: 06 Sep 2013 TOPICS: CIOs \| Cloud Computing \| Cloud Management \| Data Management \| IT Departments \| IT Governance \| IT Management \| IT Managers \| IT Service Management \| IT Services \| Mobile Device Management \| Mobile Workers \| Social Computing

Social Computing Reports