All resources sponsored by:

Genesys

1 - 25 of 59 Matches
Foster Loyalty Through Effortless Customer Journeys
sponsored by Genesys
WEBCAST:The latest method of driving customer loyalty is developing and maintaining an omnichannel presence. This webcast discusses how to drive customer loyalty through the creation of an omnichannel presence and communications. It also explores how to track a customer's journey to identify trends in channel usage.
Posted: 28 Jun 2016 | Premiered: Jun 8, 2016
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Why Omnichannel Experience Delivery is a Full Contact Sport
sponsored by Genesys
EGUIDE:Expert consultants and users from eBay and Boingo Wireless discuss contact center technology trends, mistakes, and best practices. Discover ways to upgrade your existing infrastructure to enhance the customer experience and help your company run more efficiently.
Posted: 21 Jun 2016 | Published: 07 Jun 2016
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Service On-Demand: Diving into the Future of Customer Service
sponsored by Genesys
WHITE PAPER:Discover in this report the on-demand, omnichannel customer self-service model your organization should consider when accommodating consumers in the APAC region. Read on to additionally discover 4 next steps for on-demand leaders, advising to embrace disruption and the new age of customer self-service.
Posted: 20 Jun 2016 | Published: 20 Jun 2016
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Deliver Upon Customers' Ever-Growing Expectations
sponsored by Genesys
VIDEO:Using one man's adventures in online automotive shopping as an example, you'll explore ways to build exceptional customer relationships across all phases of their omnichannel journey.
Posted: 13 Jun 2016 | Premiered: 13 Jun 2016
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10 Ways An Omnichannel Engagement Center Helps You Deliver Next-Generation Customer Experience
sponsored by Genesys
WHITE PAPER:Firms are increasingly building true engagement based on integrating customer experience with existing systems. Explore 10 ways to support all channels and touchpoints, and scale to any number of consumers, geographies, and agents.
Posted: 10 Jun 2016 | Published: 10 Jun 2016
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Trends: The Future of Customer Service
sponsored by Genesys
WHITE PAPER:Today's customer expectations for easy, effective, and personal service are shaping customer service technology priorities. Explore this summary of the top 10 customer service trends that application development and delivery (AD&D) pros must pay attention to.
Posted: 10 Jun 2016 | Published: 10 Jun 2016
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Five Tips for Mastering Digital Customer Service
sponsored by Genesys
WHITE PAPER:As contact center engagement reaches critical mass, customers now expect the same level of service from digital and voice interactions. Discover ways to provide a seamless experience as your audience navigates across multiple channels.
Posted: 10 Jun 2016 | Published: 10 Jun 2016
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Contact Centres Must Go Digital
sponsored by Genesys
WHITE PAPER:View this outline of communications channel customer use, and identify major gaps in contact center technology and operations. You'll also learn ways to align operations with customer expectations, to garner their satisfaction and long-term loyalty.
Posted: 10 Jun 2016 | Published: 03 Apr 2015
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A Multi-Company Contact Centre Business Value Analysis for Enterprises
sponsored by Genesys
WHITE PAPER:The "interaction silo" contact center approach is fragmented, expensive and difficult to maintain. Explore ways to integrate engagement opportunities and give customers a consistent, seamless, low-effort, and personalized experience.
Posted: 08 Jun 2016 | Published: 29 Feb 2016
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Top 10 Strategies For Modernising Call Centre Optimisation
sponsored by Genesys
WHITE PAPER:There are typical business and operational challenges found in the majority of contact center operations. Explore ways to deliver on service level agreements, stay within the operating budgets, improve the analysis of process efficiency, identify the root causes of issues, and much more.
Posted: 07 Jun 2016 | Published: 07 Jun 2016
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Trends 2016 The Future Of Customer Service
sponsored by Genesys
WHITE PAPER:This report summarizes the top 10 customer service trends for 2016 that application development and delivery (AD&D) pros supporting customer service operations must pay attention to in order to deliver customer service excellence.
Posted: 25 Apr 2016 | Published: 25 Apr 2016
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Self-Service 2016: Is It Time to Appoint an Omnichannel Guru?
sponsored by Genesys
WEBCAST:Discover how omnichannel customer engagement will change the way you offer self-service and interact with your customers. Learn about Irish telecom company eir's journey to delivering a great customer experience through personalization.
Posted: 15 Apr 2016 | Premiered: May 4, 2016
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Why Your Legacy Call Center's "End-Of-Life" Doesn't Mean the End for You
sponsored by Genesys
WEBCAST:This webcast explores why it's time to replace your existing legacy call center and offers expert tips for doing so. Uncover considerations on delivering an omnichannel experience.
Posted: 09 Mar 2016 | Premiered: Mar 30, 2016
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The value of experience: How the C-suite values customer experience in the digital age
sponsored by Genesys
WHITE PAPER:To learn how companies manage their CX programs, the Economist IntelligenceUnit (EIU) conducted a global survey of 516 senior-level executives. This executive summary presents the highlights of the findings from the European subset of respondents. Discover what these findings mean for your customer experience programs.
Posted: 19 Feb 2016 | Published: 31 Dec 2015
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Optimize Your Workforce for the Omnichannel Revolution
sponsored by Genesys
WHITE PAPER:Where are your customers and what are they doing? Download this white paper now to learn more about the omnichannel revolution. Read on to discover how you can optimize your workforce to effectively serve customers on any channel.
Posted: 18 Feb 2016 | Published: 31 Dec 2015
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Five Capabilities to Look For In a Customer Experience Platform
sponsored by Genesys
WHITE PAPER:In this white paper you will learn how you can choose the right technology to design and orchestrate your customer engagement to deliver on customer expectations while simultaneously addressing your company needs.
Posted: 16 Feb 2016 | Published: 31 Dec 2015
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Contact Center Infrastructure and Software: Vendor Assessment
sponsored by Genesys
RESEARCH CONTENT:This vendor assessment examines the key players in the worldwide contact center infrastructure and software (CCIS) market, analyzing their current capabilities as well as longer-term strategies going forward. Access now for help in identifying vendors that suit the needs of your CCIS deployment projects.
Posted: 15 Feb 2016 | Published: 31 Jul 2015
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Best practices for a seamless Omnichannel Customer Experience
sponsored by Genesys
WHITE PAPER:It is critical that you consider how to design a memorable experience in the customer lifecycle that maps to the needs of your particular customer segment and aligns to your brand values. Download this white paper now to uncover six best practices to help you design and implement that experience.
Posted: 12 Feb 2016 | Published: 12 Feb 2016
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5 Steps to Building a Customer Experience Driven Contact Center
sponsored by Genesys
WHITE PAPER:In a recent survey of over 2,000 business executives, sales and service departments are now the top two areas for software and strategic investments – Is your business onboard? In this e-book, uncover 5 steps to building a customer experience driven contact center.
Posted: 12 Feb 2016 | Published: 12 Feb 2016
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The ROI of Omnichannel Customer Experience
sponsored by Genesys
WEBCAST:In this webcast, join guest speakers from Forrester as they discuss the economic impact of delivering an omnichannel customer experience. Learn key market trends, steps to set up your omnichannel strategy, and more.
Posted: 12 Feb 2016 | Premiered: Feb 24, 2016
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5 Critical Requirements For a Future Ready Contact Center
sponsored by Genesys
EBOOK:Is your contact center future-ready? In this e-book you will learn how to deliver an effortless customer experience across multiple channels.
Posted: 11 Feb 2016 | Published: 31 Dec 2014
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Guide to Achieving Omnichannel Customer Service
sponsored by Genesys
WEBCAST:This webcast examines how you can deliver an omnichannel customer service experience by integrating your disparate systems, including CRM, ERP, and contact center tools. Learn how an omnichannel approach can simplify and future-proof your customer experience management strategy.
Posted: 10 Feb 2016 | Premiered: Feb 10, 2016
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Building the Business Case for Contact Center Modernization
sponsored by Genesys
WHITE PAPER:A contact center makeover significantly increases your revenue and reduces your costs; but justifying the investment can be tough. Download this white paper to learn how to build a business case for contact center modernization in your organization.
Posted: 18 Sep 2015 | Published: 18 Sep 2015
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2015 Gartner Report: Critical Capabilities for Contact Center Infrastructure
sponsored by Genesys
WHITE PAPER:This must-read report presents an easy-to-follow strategy for choosing the right contact center platform to deliver sustainable and competitive customer experiences.
Posted: 11 Aug 2015 | Published: 18 May 2015
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5 Tips for Building a Business Case for Replacing Your Call Center ACD
sponsored by Genesys
WHITE PAPER:Access this resource to learn 5 expert tips for devising a strategy to gain executive buy-in for the modernization of your contact center with a unified omnichannel infrastructure.
Posted: 18 May 2016 | Published: 18 May 2016
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