All resources sponsored by:

Genesys

1 - 25 of 73 Matches
The IVR Playbook: Guide to choosing, designing and delivering an IVR Platform
sponsored by Genesys
EBOOK:In this e-book, learn how to build and implement a cloud-based IVR infrastructure to deliver a strong customer experience. Then find out how taking the appropriate re-evaluation steps can help your organization achieve a positive ROI from your IVR system.
Posted: 20 Oct 2017 | Published: 20 Oct 2017
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Case Study: How Red Hat Software Implemented a CX Platform to Connect Global Support in the Cloud
sponsored by Genesys
CASE STUDY:In this case study, learn how Red Hat Software, a leading global provider of open source software tools, implemented a customer experience platform to improve CX, reduce call times, optimize resources and more.
Posted: 22 Sep 2017 | Published: 22 Sep 2017
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Busting The Top 10 Myths Of Omnichannel Customer Engagement
sponsored by Genesys
WHITE PAPER:Think about the technologies you use for customer engagement—what your customers expect today, and what they'll demand tomorrow. You'll need a platform that meets those demands. Learn why omnichannel customer engagement is your best choice for delivering exceptional CX. Plus, uncover the truth behind 10 common omnichannel myths.
Posted: 21 Sep 2017 | Published: 21 Sep 2017
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5 Tech Trends That Redefine the Customer Experience
sponsored by Genesys
WHITE PAPER:In today's digitally-connected world, customers have access to information across a wide variety of channels – it's up to your organization to stand out from the crowd. Learn 5 major technology trends that are redefining the customer experience, and how you can leverage them in your company.
Posted: 21 Sep 2017 | Published: 21 Sep 2017
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5 Key Features To Look For In A CX Platform
sponsored by Genesys
WHITE PAPER:Many contact center tools today deploy siloed interaction channels, in which each customer interaction is managed in isolation' – this is a poor approach to CX. Explore 5 critical capabilities you'll need in your CX platform to take your customers to the next level of customer engagement.
Posted: 20 Sep 2017 | Published: 20 Sep 2017
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Creating An Omnichannel Experience For Your Customers
sponsored by Genesys
WHITE PAPER:Consumer behavior is rapidly changing in today's always-on digital world ... and according to an Aberdeen Report; companies with an omnichannel program see 25% annual growth in revenue and a lower volume of customer complaints. Learn how to create an omnichannel contact center experience for your customers.
Posted: 19 Sep 2017 | Published: 19 Sep 2017
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Redesigning the Customer Experience Around the Internet of Things
sponsored by Genesys
RESEARCH CONTENT:Your company must make the most of customer insight to optimize business strategies – and using the Internet of Things (IoT) can make a big difference. In this Frost & Sullivan Report, learn how to promote an IoT-centric customer experience and value proposition within your organization.
Posted: 18 Sep 2017 | Published: 18 Sep 2017
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Research Report Findings: Top 10 Current Customer Service Trends
sponsored by Genesys
RESEARCH CONTENT:In the age of the customer, consumers expect easy, effective, deeply personal service, and this is shaping customer service technology priorities. In this Forrester Research report, learn about the top 10 customer service trends to pay attention to in order to deliver customer service excellence.
Posted: 15 Sep 2017 | Published: 27 Jan 2017
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7 Steps for Delivering Next-Generation Digital Customer Service
sponsored by Genesys
WHITE PAPER:According to Altimeter Group, 88% of businesses are currently undergoing a digital transformation, and 42% are investing in new digital channels to more effectively serve clients. That means companies understand the urgent need to create engaging digital experiences. Discover7 steps to delivering next-gen digital customer service.
Posted: 14 Sep 2017 | Published: 14 Sep 2017
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10 Considerations for Moving Your Contact Center to the Cloud
sponsored by Genesys
EBOOK:Explore how to migrate your contact center to the cloud with confidence and uncover 10 essential considerations for selecting a trusted partner.
Posted: 31 Aug 2017 | Published: 31 Aug 2017
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Technology Roadmap for Omnichannel Customer Engagement
sponsored by Genesys
WHITE PAPER:Discover how to use a system of engagement approach to enable seamless omnichannel service across all channels and touchpoints, and uncover 4 steps to make your contact center operations omnichannel-ready.
Posted: 31 Aug 2017 | Published: 31 Aug 2017
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Should You Update or Abandon That ACD?
sponsored by Genesys
WHITE PAPER:Explore the potential benefits of VoIP vs. SIP. Find out how to improve contact center efficiency and break down silos between channels. Plus, learn how to migrate from legacy ACD systems to SIP to deliver seamless omnichannel customer experiences.
Posted: 30 Aug 2017 | Published: 30 Aug 2017
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Optimize Your Workforce for the Omnichannel Revolution
sponsored by Genesys
EBOOK:Learn how to create comprehensive omnichannel workforce management by optimizing planning, forecasting, and scheduling to help you orchestrate your customers' journey and improve overall experiences.
Posted: 30 Aug 2017 | Published: 30 Aug 2017
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Omnichannel is No Longer Optional
sponsored by Genesys
EBOOK:Find out how contact centers can create real-time visibility into all interaction types to build and enhance their omnichannel strategies and meet their customers wherever they are.
Posted: 30 Aug 2017 | Published: 30 Aug 2017
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Journey Mapping: An Outside-in Approach to Delivering Great Customer Experiences
sponsored by Genesys
EBOOK:As an essential part of executing your omnichannel strategy, learn how to map out the customer journey across multiple channels by breaking down silos to improve overall customer experiences and brand engagement.
Posted: 29 Aug 2017 | Published: 29 Aug 2017
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Engage with Customers in an Ultra-Connected Era
sponsored by Genesys
EBOOK:Find out how to use an integrated cloud-based contact center management system to orchestrate sound omni-channel strategies and deliver differentiated customer experiences. Learn how to make your contact center mobile and social media friendly and increase customer engagement.
Posted: 29 Aug 2017 | Published: 29 Aug 2017
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Contact Center Economics and the Cloud
sponsored by Genesys
EBOOK:In this e-book, explore the potential long-term cost benefits of moving your contact center to the cloud vs. staying on-premise by taking into account factors like company size and geographic location.
Posted: 28 Aug 2017 | Published: 28 Aug 2017
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Building the Business Case for Omnichannel
sponsored by Genesys
RESOURCE:Learn how to improve contact center efficiency and manage omnichannel strategies better for both self-service and assisted service channels. Plus, uncover 10 ways to quantify the omnichannel business case.
Posted: 28 Aug 2017 | Published: 28 Aug 2017
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10 Considerations for Moving Your Contact Center to the Cloud
sponsored by Genesys
EBOOK:Explore how to migrate your contact center to the cloud with confidence and uncover 10 essential considerations for selecting a trusted partner.
Posted: 28 Aug 2017 | Published: 28 Aug 2017
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Optimize Your Workforce for the Omnichannel Revolution
sponsored by Genesys
EBOOK:Learn how to create comprehensive omnichannel workforce management by optimizing planning, forecasting, and scheduling to help you orchestrate your customers' journey and improve overall experiences.
Posted: 25 Aug 2017 | Published: 25 Aug 2017
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Best Practices for a Seamless Omnichannel Customer Experience
sponsored by Genesys
EBOOK:Find out how to create memorable customer experiences, map out the customer lifecycle, and align customer experiences with your brand values with 6 best practices.
Posted: 25 Aug 2017 | Published: 25 Aug 2017
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Omnichannel is No Longer Optional
sponsored by Genesys
EBOOK:Find out how contact centers can create real-time visibility into all interaction types to build and enhance their omnichannel strategies and meet their customers wherever they are.
Posted: 24 Aug 2017 | Published: 24 Aug 2017
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The Omnichannel Customer Engagement Playbook
sponsored by Genesys
EBOOK:Find out how mid-size and large contact centers can architect omnichannel CEM strategies that target each stage of the customer journey. Learn about the differences of omnichannel vs. multichannel, and uncover the potential benefits of these types of strategies.
Posted: 24 Aug 2017 | Published: 24 Aug 2017
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Technology Roadmap for Omnichannel Customer Engagement
sponsored by Genesys
EBRIEF:Siloed customer engagement channels are eliminating or at least significantly reducing the value of multichannel CRM, and they're not going away on their own. Inside, learn 4 steps that can help guide you on the path to delivering a truly engaging customer experience with very little disruption.
Posted: 24 Aug 2017 | Published: 24 Aug 2017
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Analyst Webinar: Is Your Contact Center an Asset or Road Block to Digital Transformation?
sponsored by Genesys
WEBCAST:Join Art Schoeller, Vice President and Principal Analyst at Forrester Research, to learn how to determine if your contact center is strategic or hindering to your enterprise's digital transformation journey.
Posted: 25 Aug 2017 | Premiered: Aug 22, 2017, 01:00 EDT (05:00 GMT)
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