All resources sponsored by:

Genesys

1 - 25 of 44 Matches
Multi-Channel Customer Experience: The Next Battleground for Mid-Size Businesses
sponsored by Genesys
WHITE PAPER:This resource provides the information that mid-size organizations need as they consider making the jump to a multi-channel contact center, including key drivers and challenges; what to look for in a vendor partner; proven tips for success; and more.
Posted: 22 May 2015 | Published: 22 May 2015
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Five Ways to Optimize Your Customer's Journey through the Contact Center
sponsored by Genesys
WHITE PAPER:In this white paper, discover the five steps you can take to make sure your customer's journey through your contact center is enjoyable from beginning to end.
Posted: 20 May 2015 | Published: 31 Dec 2014
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Modern IVR: The Center of a Successful Retail Omnichannel Strategy
sponsored by Genesys
WHITE PAPER:This resource will help you understand the steps you can take in order to prepare contact centers for the modern era – including the challenges you'll need to face and how to optimize your omnichannel strategy.
Posted: 08 May 2015 | Published: 08 May 2015
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All-In-One Contact Centers For Today's Customer Experience Initiatives
sponsored by Genesys
WHITE PAPER:This white paper examines the critical qualities today's organizations should look for in a contact center solution, including the tools and capabilities it should provide.
Posted: 06 May 2015 | Published: 06 May 2015
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The Three Game Changers of Mobile Customer Experience
sponsored by Genesys
WHITE PAPER:This white paper examines three "game changing" mobile developments that today's businesses can't afford to ignore if they want to make the most of mobile technology and effectively engage their current and potential customers.
Posted: 05 May 2015 | Published: 05 May 2015
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How to Transform Digital Customer Experiences for the Connected Customer
sponsored by Genesys
WHITE PAPER:In this thought-provoking report, Brian Solis, a digital analyst and futurist, identifies the gaps and closes the loop in digital transformation.
Posted: 03 Apr 2015 | Published: 10 Mar 2015
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The Benefits of Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER:This white paper is a must-read for CIOs looking to justify the investment needed to modernize their contact center technology platform, discussing the business drivers, technology benefits, cost benefits, and more.
Posted: 03 Apr 2015 | Published: 05 Nov 2014
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eBook: Best Practices for Social Customer Service
sponsored by Genesys
WHITE PAPER:This resource explains how businesses can integrate social media and customer service in 4 development phases to build customer loyalty and a memorable customer experience.
Posted: 03 Apr 2015 | Published: 31 Dec 2014
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5 Critical Requirements for a Future-Ready Contact Center
sponsored by Genesys
EBOOK:This resource lists 5 critical requirements for building a future-ready contact center and delivering an effortless customer experience.
Posted: 31 Mar 2015 | Published: 30 Dec 2014
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eBook: 5 Steps to Building a Customer Experience-Driven Contact Center
sponsored by Genesys
EBOOK:Download this eBook to learn how to orchestrate service delivery for important customer journeys, how you can empower agents with a 360 degree view of the customer across multiple channels, and find a simple and cost-effective route to delivering effortless omnichannel customer experiences.
Posted: 27 Mar 2015 | Published: 12 Nov 2014
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Wow Your Customers With Great Customer Experience in the Cloud
sponsored by Genesys
WHITE PAPER:In this informative white paper learn how you can deliver a "wow factor" to your high value customers to boost customer loyalty and increase sales and revenue. Access now to get 4 tips on how you can deliver the seamless outstanding service your customers crave.
Posted: 10 Mar 2015 | Published: 31 Dec 2014
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Supporting Customer Journeys and Your Business with a Cloud Contact Center
sponsored by Genesys
WHITE PAPER:This resource explores the ways in which contact center solutions deployed in the cloud can facilitate a higher-caliber experience for your business' customers.
Posted: 09 Mar 2015 | Published: 09 Mar 2015
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Frost & Sullivan—When CRM Meets the Contact Center
sponsored by Genesys
WHITE PAPER:Access this informative white paper to learn more about the benefits of integrating your CRM 360 degree customer records with your contact center to boost customer satisfaction and loyalty.
Posted: 09 Mar 2015 | Published: 31 Dec 2014
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3 Benefits of Focusing on Customer Experience
sponsored by Genesys
WHITE PAPER:This white paper discusses: Benefits of focusing on customer experience and customer journey, how you can overcome roadblocks to delivering great CX, and keys to success.
Posted: 27 Oct 2014 | Published: 27 Oct 2014
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Frost & Sullivan: Market Insight—Measuring Cloud-Based Agent Performance
sponsored by Genesys
WHITE PAPER:Cloud deployment has become the preferred method for companies sourcing their CRM and contact center applications for inbound and outbound contact handling. This Market Insight examines the prospects for these applications and discusses when it might be appropriate for contact centers to complete the move into the cloud with hosted APO.
Posted: 17 Sep 2014 | Published: 17 Sep 2014
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Frost & Sullivan—Cloud-Based Approach to Modernizing Your Contact Center
sponsored by Genesys
WHITE PAPER:Cloud-based solutions can be tightly integrated with other applications, ensuring that all points of contact work together to deliver a truly differentiating customer experience. This whitepaper outlines the benefits of moving to a cloud-based contact center model.
Posted: 16 Sep 2014 | Published: 16 Sep 2014
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10 Considerations When Moving Your Contact Center to the Cloud
sponsored by Genesys
EBOOK:As more network centers continue to embrace the cloud, there are plenty of service choices - and they can be tricky to choose from.
Posted: 15 Sep 2014 | Published: 15 Sep 2014
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Frost & Sullivan—Selecting a Cloud-Based Contact Center Solution
sponsored by Genesys
WHITE PAPER:Genesys has acquired assets to bypass the long R&D process required to build from scratch, yet skillfully planned a phased integration to provide customers with cloud functionality they need quickly. Frost & Sullivan is pleased to present Genesys with the 2014 Cloud Contact Center Solutions Company of the Year Award.
Posted: 12 Sep 2014 | Published: 12 Sep 2014
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Tech Target—Cloud, On-Premises or Hybrid Contact Center?
sponsored by Genesys
WHITE PAPER:Organizations looking to differentiate and modernize their contact centers have three major architectural options to consider: on-premises, cloud, or a hybrid solution. We will take you through the top five considerations and leave you with a consideration checklist so you can choose the right deployment model for your contact center.
Posted: 26 Jun 2014 | Published: 26 Jun 2014
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Revolutionising Contact Centre Quality Management with Speech Analytics
sponsored by Genesys
WHITE PAPER:Call centres traditionally rely on a quality management analyst to listen to, score, and provide feedback to ensure the quality of customer service being delivered. This informative white paper discusses key factors for speech evaluation, providing insights to essential management processes and suggestions for quality management solutions.
Posted: 14 Aug 2014 | Published: 31 Dec 2013
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Four Steps Toward Virtualising Your Contact Centre
sponsored by Genesys
WHITE PAPER:The first step to wowing customers is an organised and efficient contact centre – but how can a business overcome legacy infrastructures to support customers? View this whitepaper now to learn about virtual contact centres, their benefits, and 4 essential steps to streamline your customer experience.
Posted: 13 Aug 2014 | Published: 13 Aug 2014
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Best Practices for Improving Back Office Workforce Efficiency
sponsored by Genesys
WHITE PAPER:70% of customers report that they have ended a relationship due to poor customer service, a statistic that demands companies be at the top of their capabilities. View this in-depth whitepaper to discover an extensive 7 step guide to streamlining workforce efficiency, ultimately keeping customers happy.
Posted: 13 Aug 2014 | Published: 13 Aug 2014
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Transforming Customer Experience in the New Digital World
sponsored by Genesys
WHITE PAPER:This white paper will show you how taking a holistic approach to digital channels in the contact center and beyond and integrating them into your customer experience strategy allows you to transform the end-to-end customer journey and deliver consistent, seamless and personalized experiences across all channels, touchpoints and interactions.
Posted: 01 Jul 2014 | Published: 01 Jul 2014
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How to Meet and Exceed Customer Demands
sponsored by Genesys
WHITE PAPER:Customers expect a great end-to-end experience. Wherever work is accomplished in the enterprise, it's all part of the Customer Service Value Chain. Is your enterprise meeting this expectation? What about in the future?
Posted: 30 Jun 2014 | Published: 26 Jun 2014
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How Cloud-Based Contact Centers Improve Customer Experience
sponsored by Genesys
WHITE PAPER:In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies
Posted: 04 Jun 2014 | Published: 31 Mar 2013
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