All resources sponsored by:

Genesys

1 - 25 of 46 Matches
On-Demand Webinar: 5 Steps to Eliminate Your Legacy Contact Center
sponsored by Genesys
WEBCAST:If you're ready to make a change, consider a switch to an omnichannel approach and gain the immediate benefits, while paving the path for continued success. Register for this on-demand webinar, where you will learn key considerations and best practices to help you with your omnichannel plan.
Posted: 24 Apr 2017 | Premiered: Apr 24, 2017
Get This Now


Magic Quadrant for Contact Center Infrastructure, Worldwide
sponsored by Genesys
ANALYST REPORT:Contact center infrastructure vendors continue to integrate their multichannel capabilities in order to develop "omnichannel" solutions, while enhancing their cloud delivery capabilities. In this Gartner Research Report, learn how to evaluate vendors' technology and ability to deliver in relevant regions.
Posted: 20 Apr 2017 | Published: 19 May 2016
Get This Now


The Recent Shift in the Contact Center Market
sponsored by Genesys
EGUIDE:The unified communications and collaboration industry has been going through major changes in the last few years with the advent of UC consolidation. In this e-guide, learn about how contact center software provider Genesys went through a shift in 2016 after planning to boost its cloud-based services by acquiring new UC capabilities.
Posted: 17 Apr 2017 | Published: 11 Apr 2017
Get This Now


How Contact Center Technology Promotes Loyalty & Retention
sponsored by Genesys
EGUIDE:The right software can help transform your contact center from a cost center that resolves customer service issues to a strategic asset that promotes customer loyalty and retention. But with so many choices to sift through, the decision process is daunting. In this e-guide, uncover current technology that can help elevate your contact center.
Posted: 14 Apr 2017 | Published: 11 Apr 2017
Get This Now


ebook: Five Tech Trends Redefining the Customer Experience
sponsored by Genesys
EBOOK:We asked analysts and industry leaders what customer engagement trends they thought were key for 2017 and beyond. From cutting-edge technologies such as IoT and bots to a new spin on old ideas, hot topics boil down to five key trends that will define the customer experience going forward.
Posted: 23 Mar 2017 | Published: 23 Mar 2017
Get This Now


Gartner Report: Gartner Magic Quadrant for Contact Center as a Service, North America
sponsored by Genesys
ANALYST REPORT:The contact center-as-a-service (CCaaS) market in North America is growing rapidly. Access this Gartner report to learn more about the CCaaS market, strengths and cautions areas for several leading providers, and much more.
Posted: 23 Mar 2017 | Published: 24 Oct 2016
Get This Now


Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Technology
sponsored by Genesys
ANALYST REPORT:The Ovum Decision Matrix report reviews seven cloud contact center solutions with particular emphasis on the ability of providers to handle multichannel customer interactions and connect data through analytics. It compares vendors based on the strength of their platform, the views of their customers, and the impact that each has in the marketplace.
Posted: 23 Mar 2017 | Published: 04 Aug 2015
Get This Now


Frost & Sullivan: Are You Delivering Exceptional Customer Experience?
sponsored by Genesys
WHITE PAPER:Small and mid-sized businesses (SMBs) are in a unique position and have an advantage in customer experience compared with their larger competitors. Read this report from Frost & Sullivan to learn how to leverage this advantage.
Posted: 23 Mar 2017 | Published: 30 Dec 2016
Get This Now


Ovum Report: The Total Cost of Ownership of Cloud and Premise-Based Contact Center Platforms
sponsored by Genesys
RESEARCH CONTENT:This Ovum report analyzes where call center technology infrastructure deployments are now. Explore the total cost of ownership (TCO) of cloud vs. on-premise tools, current state of the market (what's happening in North America, UK, Northern Europe, Asia-Pacific and the Caribbean), scenario analyses, and more.
Posted: 23 Mar 2017 | Published: 27 Mar 2017
Get This Now


5 Tech Trends Redefining The Customer Experience
sponsored by Genesys
WHITE PAPER:The defined customer experience is always changing. With the growth of the digital era, it's important to shift your business in the right way – and interact with your customers the way they want. In this white paper, discover the 5 biggest tech trends that are redefining the customer experience, and learn how to harness them for your business.
Posted: 27 Feb 2017 | Published: 27 Feb 2017
Get This Now


Case Study: How Atom Bank Used CEM To Become The UK's First All-Digital Bank
sponsored by Genesys
VIDEO:In the digital age, it's become necessary for businesses to constantly rework and reimagine how they interact with their customers. In this case study, learn how Atom Bank became the UK's first all-digital bank. Discover how customer experience technology was implemented to allow customers to communicate using voice, chat, email or social media.
Posted: 27 Feb 2017 | Premiered: 27 Feb 2017
Get This Now


How To Help Your Contact Center and Keep Customers Happy
sponsored by Genesys
PRODUCT OVERVIEW:The ability to manage interactions across channels as a single, coherent conversation is key to keeping your customers engaged and happy. In this product overview, learn about how Conversation Manager from Genesys, a customer experience management platform, can help your contact center.
Posted: 24 Feb 2017 | Published: 24 Feb 2017
Get This Now


Vodafone GmbH Enhanced Customer Experience Across Channels
sponsored by Genesys
CASE STUDY:Mobile phone network company, Vodafone GmbH, knew they needed to enhance their customer service. Previously, their communication channels operated in silos that caused customer frustration. Discover how Vodafone GmbH was able to accomplish this goal, and also enable a high-quality mobile app for their customers.
Posted: 23 Feb 2017 | Published: 23 Feb 2017
Get This Now


Why Omnichannel Customer Engagement Is No Longer Optional
sponsored by Genesys
WHITE PAPER:Only a mere 7% of customers are extremely satisfied that brands provide a seamless, integrated customer experience across all channels, and omnichannel engagement nearly triples customer retentions. Judging by the numbers, omnichannel is no longer optional. Read this report to uncover how you can integrate omnichannel into your CRM system.
Posted: 23 Feb 2017 | Published: 23 Feb 2017
Get This Now


How Retailer Marks and Spencer Is Raising The Bar In Customer Service With Omnichannel Technology
sponsored by Genesys
VIDEO:Most customers today expect that companies will perform well across all available channels. But the reality is that some companies may rate highly with customers with one channel, while lacking in another. Inside, learn how leading retailer Marks and Spencer is using an omnichannel engagement platform to help raise their customer experience bar.
Posted: 23 Feb 2017 | Premiered: 23 Feb 2017
Get This Now


eBook: Evaluating Prospective Cloud Applications
sponsored by Genesys
WHITE PAPER:There are big differences between hosting a legacy application, a multi-tier application, and a system that can actually take full advantage of the cloud's capabilities. Consider all this and more in this eBook for evaluating prospective cloud applications.
Posted: 22 Feb 2017 | Published: 31 Mar 2016
Get This Now

TOPICS:  Cloud Computing

Strategic Planning Tools for Contact Centers
sponsored by Genesys
WHITE PAPER:This white paper explores how to leverage contact center strategic planning tools to predict performance more accurately and provide comprehensive what-if analysis capabilities. Discover how to get key answers to tough operational questions so that you can react to change faster and with more agility.
Posted: 22 Feb 2017 | Published: 22 Feb 2017
Get This Now


A Hybrid Approach to Cloud Communications
sponsored by Genesys
WHITE PAPER:Access this white paper to learn more about cloud communications, and why hybrid cloud communications are a particularly popular option.
Posted: 21 Feb 2017 | Published: 21 Feb 2017
Get This Now

TOPICS:  Cloud Computing | VoIP

Let's Chat: 4 Limitations of Automated Agents in the Contact Center
sponsored by Genesys
EGUIDE:In this e-guide, experts reveal four chatbot challenges. Learn how to overcome each one, so you can focus on driving innovation in the contact center.
Posted: 17 Jan 2017 | Published: 11 Jan 2017
Get This Now


Manage Your Contact Center For More Meaningful KPI's
sponsored by Genesys
EGUIDE:In this expert e-guide you'll find some helpful hints as to how you can identify the proper metrics needed to produce meaningful contact center KPI's. In addition, read 7 dos and don'ts of call center management to help you nourish your agent's best CRM practices.
Posted: 06 Oct 2016 | Published: 06 Oct 2016
Get This Now


Benchmark Your Omnichannel Customer Service Readiness
sponsored by Genesys
WEBCAST:Omnichannel customer service is the new norm in our mobile-first world. This webcast will help you determine where your omnichannel presence stands, where to go, and figure out how much value this adds to your business.
Posted: 22 Aug 2016 | Premiered: Sep 14, 2016
Get This Now


Why Omnichannel Experience Delivery is a Full Contact Sport
sponsored by Genesys
EGUIDE:Expert consultants and users from eBay and Boingo Wireless discuss contact center technology trends, mistakes, and best practices. Discover ways to upgrade your existing infrastructure to enhance the customer experience and help your company run more efficiently.
Posted: 21 Jun 2016 | Published: 07 Jun 2016
Get This Now


5 Tips for Building a Business Case for Replacing Your Call Center ACD
sponsored by Genesys
WHITE PAPER:Access this resource to learn 5 expert tips for devising a strategy to gain executive buy-in for the modernization of your contact center with a unified omnichannel infrastructure.
Posted: 18 May 2016 | Published: 18 May 2016
Get This Now


Revolutionising Contact Centre Quality Management with Speech Analytics
sponsored by Genesys
WHITE PAPER:Call centres traditionally rely on a quality management analyst to listen to, score, and provide feedback to ensure the quality of customer service being delivered. This informative white paper discusses key factors for speech evaluation, providing insights to essential management processes and suggestions for quality management solutions.
Posted: 14 Aug 2014 | Published: 31 Dec 2013
Get This Now


Four Steps Toward Virtualising Your Contact Centre
sponsored by Genesys
WHITE PAPER:The first step to wowing customers is an organised and efficient contact centre – but how can a business overcome legacy infrastructures to support customers? View this whitepaper now to learn about virtual contact centres, their benefits, and 4 essential steps to streamline your customer experience.
Posted: 13 Aug 2014 | Published: 13 Aug 2014
Get This Now


1 - 25 of 46 Matches
Page: 2 

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific Web sites, events and magazines

All Rights Reserved, Copyright 2000 - 2017, TechTarget | Read our Privacy Statement