| Recent Vendor Reports on Call Center Software |
Creating a Win-Win for Call Center Outsourcers and Their Customers
| sponsored by Cicero Inc.
WHITE PAPER:
This paper examines how Business Process Outsourcers (BPO) are using Desktop Integration to address some of the business and technical challenges facing Outsourcers in today's difficult economic environment. Learn how outsourcers are using desktop integration to streamline workflows, improve service levels, reduce costs, plus much more.
Posted: 10 Jun 2009 | Published: 10 Jun 2009
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Employee Productivity Suite: SpeechAttendant®/OpenSpeechAttendant™
| sponsored by Nuance
PRODUCT LITERATURE:
By offering your callers the convenience and ease of use of a speech-enabled auto attendant system, your organization will reap the benefits of decreased telecommunications costs, increased employee productivity, and an enhanced corporate image.
Posted: 25 Feb 2009 | Published: 25 Feb 2009
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Employee Productivity Suite: Imagine a Healthcare Campus Where Productivity is Powered by the Human Voice
| sponsored by Nuance
WHITE PAPER:
Nuance's Employee Productivity Suite provides speech-driven applications that cut costs while enhancing faculty, staff and patient communications, productivity and business processes - within a hospital or across campuses and facilities.
Posted: 25 Feb 2009 | Published: 25 Feb 2009
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Employee Productivity Suite: Imagine Government Agencies where Productivity is powered by the Human Voice
| sponsored by Nuance
PRODUCT LITERATURE:
Nuance's Employee Productivity Suite provides speech-driven applications that cut costs while enhancing employee and contractor communications, productivity and business processes - within or across government offices and agencies.
Posted: 25 Feb 2009 | Published: 25 Feb 2009
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Employee Productivity Suite: Imagine a Campus where Productivity is powered by the Human Voice
| sponsored by Nuance
PRODUCT LITERATURE:
Nuance's Employee Productivity Suite provides speech-driven applications that cut costs while enhancing faculty, staff and student communications productivity and business processes.
Posted: 25 Feb 2009 | Published: 25 Feb 2009
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Still Struggling to Reduce Call Center Costs without Losing Customers?
| sponsored by SAP America Inc
WHITE PAPER:
Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.
Posted: 01 Feb 2008 | Published: 01 Feb 2008
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Empowerment as a Growth Strategy: How Empowering Customer-facing Employees Leads to Extraordinary Results
| sponsored by Oracle Corporation
WHITE PAPER:
Discover how empowering key customer-facing employees is the new path to achieving extraordinary, sustainable results. Read this white paper to learn four best practices on how establish an employee empowerment strategy.
Posted: 26 Sep 2007 | Published: 01 Sep 2007
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