| Recent Vendor Reports on Call Center Software |
Benefits and Advantages of Recording and Archiving Calls
| sponsored by Teleformix
WHITE PAPER:
This whitepaper examines the value of call monitoring and call archiving. It introduces a robust new call monitoring, recording and archiving solution ECHO.
Posted: 11 Jul 2008 | Published: 01 Oct 2006
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Record, Evaluate, Monitor and Archive All Your Customer Interactions For Your Avaya Switch
| sponsored by Teleformix
DATA SHEET:
ECHO™ provides the vehicle for focused customer experience management through real-time call monitoring and agent performance evaluations.
Posted: 11 Jul 2008 | Published: 01 Jul 2008
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The ECHO™ - Avaya Connection: ECHO™, and How It Interacts with Avaya's Telephony Solutions
| sponsored by Teleformix
WHITE PAPER:
Read this paper to learn how Teleformix's ECHO™ digital recording solution integrates seamlessly with Avaya's telephony systems, providing your company with a crucial customer service tool - quality assurance recording.
Posted: 11 Jul 2008 | Published: 01 Jul 2007
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Record, Evaluate, Monitor and Archive All Your Customer Interactions For your Cisco Switch
| sponsored by Teleformix
DATA SHEET:
Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this.
Posted: 11 Jul 2008 | Published: 01 Jul 2008
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Proactive Contact Center Management: A New Paradigm for Driving Continuous Improvement?
| sponsored by Genesys
WHITE PAPER:
This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.
Posted: 03 Jun 2008 | Published: 01 Jan 2006
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Go Green and Increase Profitability with Virtual Contact Centers
| sponsored by Avaya Inc.
WHITE PAPER:
This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of home agent programs.
Posted: 02 Jun 2008 | Published: 01 Mar 2008
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Teleworking - Your Path to Increased Productivity, Business Continuity and Customer Satisfaction
| sponsored by Avaya Inc.
WHITE PAPER:
The Avaya Unified Communications for Teleworkers solution provides at-home employees the tools that help them stay connected, productive, and satisfied--and IT staff the technology to minimize management complexity.
Posted: 02 Jun 2008 | Published: 03 Mar 2008
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Roadmap for Implementing a Multi-Site IP Contact Center
| sponsored by Avaya Inc.
WHITE PAPER:
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.
Posted: 20 May 2008 | Published: 01 Mar 2007
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Success Story: Communications - AT&T
| sponsored by Genesys
CASE STUDY:
The company wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff.
Posted: 19 May 2008 | Published: 01 May 2008
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Using Real-Time Information to Improve Contact Center Performance
| sponsored by Genesys
PODCAST:
From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center performance and how to execute on a real-time strategy in your call center.
Posted: 05 May 2008 | Premiered: 05 May 2008, 09:00 EDT (13:00 GMT)
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Financial Giant Cuts Costs through Offshore Testing Services
| sponsored by Hexaware Technologies
WHITE PAPER:
Learn how one company was able to utilize cost effective offshore support for use acceptance testing (UAT) of customer applications, ensuring cost benefits and reduce failure rates.
Posted: 10 Apr 2008 | Published: 01 Apr 2008
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Intelligent Call Handling - Optio Improves Customer Responsiveness
| sponsored by Cisco Systems, Inc.
WEBCAST:
Optio Software depends on Cisco Unified Communications to deliver more responsive customer service and better manage worldwide operations.
Posted: 22 Feb 2008 | Premiered: Available On Demand
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IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience
| sponsored by Avaya Inc.
WHITE PAPER:
This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
Posted: 08 Feb 2008 | Published: 08 Feb 2008
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N-Focus Product Tour: Call Center Analysis
| sponsored by Netlert Communications, Inc.
SOFTWARE DEMO:N-Focus provides critical insights into your call center operations. Posted: 31 Aug 2004 | Published: 31 Aug 2004
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N-Focus
| sponsored by Netlert Communications, Inc.
PRODUCT OVERVIEW:N-Focus is a truly unique software solution that gives you valuable insight into the operations of your call center. Posted: 31 Aug 2004 | Published: 01 Aug 2004
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WebInteractiveTM
| sponsored by Linktivity, a Division of Converging Technologies Inc.
PRODUCT LITERATURE:WebInteractive provides the easiest method to streamline online
support and sales functions. It's a browser based, real-time software
tool that gives your support and sales professionals a simpler, efficient
way to demonstrate products. Posted: 25 Jul 2004 | Published: 01 Jul 2004
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Activ! Voice - Voice Recording
| sponsored by Voice Print International, Inc.
PRODUCT OVERVIEW:Voice Print offers the most robust, flexible and feature-rich phone call recording software available today. Posted: 06 Jul 2004 | Published: 01 Jun 2004
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The Face of the Call Center Business Is Changing
| sponsored by DialResults
PRODUCT LITERATURE:
DialResults predictive dialer system has been designed for the next generation of contact centers, and the new breed of contact center professional.
Posted: 30 Jun 2004 | Published: 01 Jan 2003
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CallGen™ Contact Center
| sponsored by Sigmaworx, Inc.
BROCHURE:CallGen, a comprehensive and flexible solution for inbound, outbound and blended contact centers, optimizes call timing and delivery, and agent monitoring and coaching. Posted: 30 May 2004 | Published: 25 May 2004
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Call Center Software
| sponsored by DialResults
PRODUCT OVERVIEW:Call Center Software has offered professionals in the call center industry advanced, leading-edge call center software, auto dialer technology, predictive dialers and CTI predictive dialing solutions. Posted: 19 May 2004 | Published: 01 May 2004
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Extended Functionality for Your Telephones to Help Find Answers and Direction for Your Clients
| sponsored by DialResults
PRODUCT OVERVIEW:IVR-Results systems allow people to communicate with computers through telephones, there by opening up almost limitless opportunities for new and enhanced customer service. Posted: 19 May 2004 | Published: 19 May 2004
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Predictive Dialers for Your Call Center
| sponsored by DialResults
PRODUCT OVERVIEW:Predictive dialers by DialResults use the latest innovative call center software and CTI technology. Posted: 05 Apr 2004 | Published: 01 Jan 2004
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Comcast Improves Real-Time Customer Service with New SupportSoft LiveAssist Solution
| sponsored by SupportSoft, Inc.
PRESS RELEASE:SupportSoft, Inc. and Comcast announced today that Comcast High-Speed Internet has deployed SupportSoft's new LiveAssist™ solution to provide faster, high quality broadband customer service through enhanced online chat and Web push functionality. Posted: 09 Nov 2003 | Published: 01 Nov 2003
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