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Call Center Services

-- 2 Vendor Reports | 3 Products

ALSO CALLED: Call Centre Services, Call Centers Services, Customer Services Outsourcing, Call Centres Services, Call Center Outsourcing, Customer Care Outsourcing, and Customer Service Outsourcing
DEFINITION: This outsourced service focuses on the management and operation of customer care, inbound service and support calls in call centers.
Recent Vendor Reports on Call Center Services
1-800-Outsource-Me
sponsored by CIO Decisions
JOURNAL ARTICLE:   Posted: 05 Dec 2006 | Published: 01 Dec 2006
SUMMARY: Hiring out the call center is an increasingly viable option for growing midmarket firms. Are you ready?

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Seamless Customer Conversations: Driving Intelligent Interactions in the Contact Center
sponsored by Infor
WHITE PAPER:   Posted: 15 Nov 2006 | Published: 01 Nov 2006
SUMMARY: Contact centers are becoming primary interaction points for many customers. Learn how to make these important interactions more personalized and intelligent for customer retention and increased sales opportunities.

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