| Recent Vendor Reports on Call Center Services |
Creating a Win-Win for Call Center Outsourcers and Their Customers
| sponsored by Cicero Inc.
WHITE PAPER:
This paper examines how Business Process Outsourcers (BPO) are using Desktop Integration to address some of the business and technical challenges facing Outsourcers in today's difficult economic environment. Learn how outsourcers are using desktop integration to streamline workflows, improve service levels, reduce costs, plus much more.
Posted: 10 Jun 2009 | Published: 10 Jun 2009
|
|
 |
|
Driving IT help desk efficiency with customer-centric remote support
| sponsored by Citrix Online - GotoAssist
WHITE PAPER:
Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support.
Posted: 07 May 2009 | Published: 01 May 2008
|
|
 |
|
Employee Productivity Suite: Imagine a Healthcare Campus Where Productivity is Powered by the Human Voice
| sponsored by Nuance
WHITE PAPER:
Nuance's Employee Productivity Suite provides speech-driven applications that cut costs while enhancing faculty, staff and patient communications, productivity and business processes - within a hospital or across campuses and facilities.
Posted: 25 Feb 2009 | Published: 25 Feb 2009
|
|
 |
|
Employee Productivity Suite: Imagine Government Agencies where Productivity is powered by the Human Voice
| sponsored by Nuance
PRODUCT LITERATURE:
Nuance's Employee Productivity Suite provides speech-driven applications that cut costs while enhancing employee and contractor communications, productivity and business processes - within or across government offices and agencies.
Posted: 25 Feb 2009 | Published: 25 Feb 2009
|
|
|
|
Employee Productivity Suite: SpeechAttendant®/OpenSpeechAttendant™
| sponsored by Nuance
PRODUCT LITERATURE:
By offering your callers the convenience and ease of use of a speech-enabled auto attendant system, your organization will reap the benefits of decreased telecommunications costs, increased employee productivity, and an enhanced corporate image.
Posted: 25 Feb 2009 | Published: 25 Feb 2009
|
|
|
|
Employee Productivity Suite: Imagine a Campus where Productivity is powered by the Human Voice
| sponsored by Nuance
PRODUCT LITERATURE:
Nuance's Employee Productivity Suite provides speech-driven applications that cut costs while enhancing faculty, staff and student communications productivity and business processes.
Posted: 25 Feb 2009 | Published: 25 Feb 2009
|
|
|
|
Best Practices in the Call Center: A Customer Touch-Point Methodology
| sponsored by Oracle Corporation
WHITE PAPER:
This document explains about improving operational efficiencies and also customer satisfaction by establishing own customer touch-point methodology.
Posted: 26 Jan 2009 | Published: 26 Jan 2009
|
|
 |
|
Reduce Your Telecom and IT Costs with a New Speech-Driven, Mobile Call Center Solution
| sponsored by Nuance
PODCAST:
This new mobile call center can help you eliminate the need to maintain directories and to add voice mail ports. Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
Posted: 02 Dec 2008 | Premiered: 02 Dec 2008
|
|
|
|
Webcast: Speech-Driven Packaged Applications Can Help Reduce Telecom and IT Costs
| sponsored by Nuance
WEBCAST:
Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves efficiency.
Posted: 01 Dec 2008 | Premiered: Available On Demand
|
|
|
|
Still Struggling to Reduce Call Center Costs without Losing Customers?
| sponsored by SAP America Inc
WHITE PAPER:
Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.
Posted: 01 Feb 2008 | Published: 01 Feb 2008
|
|
 |
|
Free Newsletters
