WHITE PAPER: This paper explains Five myths of infrastructure monitoring and how end-user monitoring can help you improve customer satisfaction.

Posted: 28 Aug 2008 | Published: 27 Aug 2008

WHITE PAPER: This guide explains the challenges of user response monitoring and how to overcome these challenges. It also teaches you how to get a real handle on infrastructure performance and shows you how it will impact user experience.

Posted: 15 Aug 2008 | Published: 15 Aug 2008

WHITE PAPER: E2E SI define as a "golden thread" that elegantly ties together all deployment lifecycle phases, weaving project work packages and workflows together for maximum efficiency and making IPTV deployments and enhancements predictable.

Posted: 05 Aug 2008 | Published: 01 Jan 2007

WHITE PAPER: Rich Information Applications integrated with a performance management strategy helps high-performing organizations improve decision making at all levels by ensuring better operational performance and execution.

Posted: 31 Jul 2008 | Published: 21 Jul 2008

CASE STUDY: Aladdin and PGP Corporation have partnered to address some customer challenges. Aladdin's eToken and PGP desktop encryption solution packages are now certified to interoperate together to provide customers with unmatched protection of their PC data.

Posted: 28 Jul 2008 | Published: 01 Jul 2008

VIDEOCAST: Watch this video to learn about the '80/20' rule of Single Sign On (SSO), and the best practices for reducing sign-ons.

Posted: 22 Jul 2008 | Premiered: 22 Jul 2008, 09:00 EDT (13:00 GMT)

WHITE PAPER: This paper looks at recent catalysts of change and how new Rich Internet Application technologies are clearing roadblocks that have historically blocked progress in online business banking.

Posted: 21 Jul 2008 | Published: 01 Jul 2008

WHITE PAPER: This paper describes some of the new technologies that have being used by financial firms to give them a real advantage in attracting and retaining wealthy clients.

Posted: 21 Jul 2008 | Published: 01 Jul 2008

WHITE PAPER: Actuate 9 Service Pack 3 solidifies the Actuate 9 Platform by harnessing the powerful new capabilities of the latest open-source BIRT release which, combined with the availability of the Information Objects technology on Linux.

Posted: 21 Jul 2008 | Published: 28 Dec 2007

WHITE PAPER: Discover how Web 2.0 and rich Internet applications (RIAs) can enable superior invoice management as well as financial and physical supply chain management within your corporation.

Posted: 21 Jul 2008 | Published: 01 Mar 2008

PODCAST: Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources.

Posted: 15 Jul 2008 | Premiered: 15 Jul 2008

VIDEO: Keynote LoadPro is an outsourced Web load testing service. Expert consultants test your site with real-world Internet traffic and uncover performance problems long before they impact your business.

Posted: 10 Jul 2008 | Premiered: 09 Jul 2008

WHITE PAPER: Read this presentation transcript to learn about application and SOA transformation solutions that address your needs by managing and transforming your entire enterprise to optimize business services and outcomes.

Posted: 20 Jun 2008 | Published: 01 Jun 2008

WHITE PAPER: Comarch Billing System for Convergent Services uses modern multi-layered architecture and solves problems in many business layers of users and their terminals, access networks, services logic, convergent billing and sales channels.

Posted: 20 Jun 2008 | Published: 01 Jan 2007

WHITE PAPER: Triple-Play changes the way the customers perceive their communication service providers.

Posted: 20 Jun 2008 | Published: 01 Jan 2005

WEBCAST: This webinar is on best practices for optimizing online customer experience, as well as best practices in terms of overall holiday planning.

Posted: 19 Jun 2008 | Premiered: Available On Demand

WEBCAST: The webcast discusses why web users want RIAs? how businesses are benefiting from RIAs? and how to put RIAs to work for your organization?

Posted: 19 Jun 2008 | Premiered: Available On Demand

BROCHURE: The path to unified communications is unique for every customer. In this white paper learn how unified communications can reduce telecommunications costs while enhancing business responsiveness.

Posted: 06 Jun 2008 | Published: 01 Oct 2007

WEBCAST: Explore how CRM now includes Web 2.0 capabilities that enhance user experience and productivity. Learn more about a highly personalizable, interactive user interface and how it enables content syndication from internal and external data sources.

Posted: 06 Jun 2008 | Premiered: Available On Demand

WEBCAST: View this Webcast to learn how to build a business mashup, what types of users typically build them and advice for putting together a business case. Explore the many benefits a business mashup can bring to your company.

Posted: 05 Jun 2008 | Premiered: Available On Demand

WHITE PAPER: This white paper is intended to give you a sense of what these new proactive management technologies can do for you, and to help you establish criteria for evaluating products in this arena.

Posted: 03 Jun 2008 | Published: 01 Jan 2006

PRODUCT LITERATURE: The EMC Documentum Process Suite offering is part of the Documentum family of enterprise content management (ECM) software, and is tightly integrated with the Documentum Content Server and repository for its operation.

Posted: 05 May 2008 | Published: 01 Jan 2008

WHITE PAPER: This white paper examines credit card fraud and details business rules-based fraud prevention and detection.

Posted: 10 Apr 2008 | Published: 01 Sep 2007

WEBCAST: In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk software. Discover features that will speed up response times and improve user satisfaction levels.

Posted: 28 Mar 2008 | Premiered: Available On Demand

WHITE PAPER: Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.

Posted: 24 Mar 2008 | Published: 01 Mar 2008

WHITE PAPER: Software Testing and Debugging provides an overview of how to detect and test code performance and security vulnerabilities early in the development cycle.

Posted: 20 Mar 2008 | Published: 20 Mar 2008