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User Experience

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ALSO CALLED: Customer Experience, UX, Web User Experience
DEFINITION: The overall experience and satisfaction a user has when using a product or system.
User Experience Reports
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What's Powering Digital Transformation?
sponsored by Commvault
RESOURCE: What is driving the era of digital transformation and how will it impact you? How are the experts defining the term? Access this infographic to learn about the key factors that CIOs are looking for in their transformation efforts.
Posted: 14 Aug 2017 | Published: 14 Aug 2017

Commvault

Service Visibility: Your Green Light to a Clear Road Ahead
sponsored by ServiceNow
EBOOK: Download this eBook to learn how efficiently mapping IT infrastructure to business critical services can increase service visibility and improve your service delivery.
Posted: 07 Aug 2017 | Published: 07 Aug 2017

ServiceNow

TransAlta Powers IT Service Management and IT Operations with ServiceNow
sponsored by ServiceNow
CASE STUDY: With more than 2,300 employees, TransAlta needs to ensure that its business services and desktop infrastructure effectively supports its ongoing operations.  Download this eBook to learn how TransAlta powers IT Service management and IT Operations with ServiceNow.
Posted: 07 Aug 2017 | Published: 07 Aug 2017

ServiceNow

Workplace transformation: Unleash innovation and lower costs with new technologies and work environments
sponsored by Citrix
WHITE PAPER: Find out how you can enable a digital workplace powered by secure app and data delivery technology, to transform your organization's physical space to better meet the needs of the people who use it.
Posted: 04 Aug 2017 | Published: 04 Aug 2017

Citrix

Five signs it's time for mobile workspace delivery
sponsored by Citrix
WHITE PAPER: Download this white paper to discover how mobile workspaces can benefit your organization and employees alike, and how EMM can be easily integrated into your existing virtualization platform.
Posted: 03 Aug 2017 | Published: 03 Aug 2017

Citrix

Simplifying IT: What Companies are Looking for in a Managed Service Provider
sponsored by Nerdio
RESOURCE: When companies choose to invest in MSPs what features are they looking for? Download this infographic to find out what your potential clients top priorities are, surrounding pricing, security, onboarding support and management and much more.
Posted: 03 Aug 2017 | Published: 03 Aug 2017

Nerdio

The Digital Workspace and Future Employee Experience
sponsored by Citrix
ANALYST REPORT: Download this Oxford Economics report to discover what some of the top leaders in digital workspaces are doing, to stay ahead of the rapidly changing demands of on-the-go employees.
Posted: 19 Jul 2017 | Published: 19 Jul 2017

Citrix

Virtual, mobile healthcare apps: The challenges, what makes a successful mobile app
sponsored by Blue Cedar
EGUIDE: Download this e-guide to discover the challenges facing mobile in healthcare and what a mobile application needs to truly be successful and stand out in the healthcare space.
Posted: 13 Jul 2017 | Published: 11 Jul 2017

Blue Cedar

Digital Signage: The New Path to Customer Engagement
sponsored by TechData - LG
WHITE PAPER: To stay competitive with today's consumers; you need to have a tech edge – especially in brick-and-mortar industries. One of the easiest and most effective ways to engage your customers is via digital content. Learn how new screen technology is reinvigorating retailers and improving the customer experience.
Posted: 11 Jul 2017 | Published: 11 Jul 2017

TechData - LG

The Top DaaS and VDI Complaints Addressed
sponsored by Dizzion
WHITE PAPER: This white paper dives into some common complaints found in online reviews of large DaaS and VDI vendors, and explains how one company addresses challenges around difficult set up, lack of technical support, and much more.
Posted: 10 Jul 2017 | Published: 10 Jul 2017

Dizzion

Digital Journey with DevOps
sponsored by Atos
VIDEO: IT will play an increasingly ambitious role in the years to come. As we push forward with digital transformation, DevOps will step into the spotlight. This webcast highlights the importance of DevOps practices and the role this new way of computing will improve the customer journey.
Posted: 21 Jun 2017 | Premiered: 23 Nov 2016

Atos

4 Mountains Every Digital Business Is Climbing
sponsored by Equinix
RESOURCE: Every organization is facing the same four challenges when it comes to digital transformation. Access this infographic to find out how to overcome these business challenges with an interconnection-first approach.
Posted: 19 Jun 2017 | Published: 28 Apr 2017

Equinix

3 Ways Your Service Desk Can Increase Business Trust with Agile
sponsored by Cherwell
MICROSITE: Service desks are losing their good reputation, being seen as slow and unhelpful. Read on to learn about the three keys to building business trust with your service desk utilizing Agile methodology.
Posted: 13 Jun 2017 | Published: 17 Oct 2016

Cherwell

5 Focus Areas for Evolving Your ITSM Strategy to Drive Business Growth
sponsored by Cherwell
RESOURCE: Digital transformation is something that your organization is going to have to deal with if it hasn't already. There's no way to avoid it and stay competitive in today's marketplace. Read on to uncover the top five areas you will need to focus on in order to avoid failure with your digital transformation initiative.
Posted: 07 Jun 2017 | Published: 31 Dec 2015

Cherwell

How to Establish Modern IT Service Support Without Breaking the Bank
sponsored by Cherwell
WHITE PAPER: Modern users digital literacy depends on bringing their own devices and applications into the workplace, so how can IT appease users without being pushed over the edge? This white paper outlines four key steps to strengthen IT enablement by developing an ongoing dialogue with users, customers, and partners.
Posted: 30 May 2017 | Published: 30 May 2017

Cherwell

Product Comparison: Enterprise Flash Array Storage
sponsored by NetApp
WHITE PAPER: You can spend all day listening to what the vendors tell you about their products, or you can listen to what the end users have to say. Access this collection of user reviews to see what real users have to say about three of the most prominent flash storage platforms.
Posted: 17 May 2017 | Published: 30 Dec 2016

NetApp

The Layers and Capabilities of a VDI Monitoring Platform and What to Expect from VDI Monitoring Tools
sponsored by Nerdio
EGUIDE: Choosing a monitoring platform for your virtual desktops can be a complex process. Find out what to expect from VDI monitoring tools and when to use them. Also, discover a breakdown of a common eight-layer model that addresses the major functional areas admins must monitor and manage.
Posted: 11 May 2017 | Published: 08 May 2017

Nerdio

Your New Flash Storage User Interface Experience
sponsored by IBM
RESOURCE: Meet your new UI: Read on to transform the way you manage flash storage in your enterprise with a full, 360-degree view of real-time storage insights, comprising cloud integration, online social community management, capacity monitoring, and more—all in one dashboard.
Posted: 26 Apr 2017 | Published: 26 Apr 2017

IBM

Five Ways to Create a More Productive Workplace and Workforce
sponsored by Citrix
WHITE PAPER: Discover five ways to create a more productive workplace—thereby producing a better workforce. Read on to evolve your digital workplace to a more people-centric setting to attract, retain, and engage a talented workforce, and better support their need for both individual focus and collaboration.
Posted: 26 Apr 2017 | Published: 31 Dec 2016

Citrix

Cloud Migration Best Practices
sponsored by CloudVelox
WHITE PAPER: 68% of cloud workloads will be in public cloud data centers by 2020. The foundation of a good cloud strategy is identifying what motivates your company to look into the cloud in the first place. Access this e-book for cloud migration best practices.
Posted: 24 Apr 2017 | Published: 24 Apr 2017

CloudVelox

IT Service Management Goes to School
sponsored by Cherwell
EBOOK: IT teams are being tasked with doing more with less, as tech issues just keep growing, so what do you do? This is where ITSM comes in. Access this e-book to read case studies from 9 leading colleges from across the U.S. to see how each implemented ITSM tools to tackle challenges common to most businesses.
Posted: 12 Apr 2017 | Published: 29 Dec 2016

Cherwell

How Service Management Is Transforming
sponsored by Cherwell
WHITE PAPER: IT service management (ITSM) is reaching far beyond traditional borders and spreading into every other aspect of your business. This expert analyst report gives you an overview of how the ITSM market is changing and presents 3 cases in a Q&A style to explore how different companies are approaching their ITSM strategies.
Posted: 12 Apr 2017 | Published: 29 Feb 2016

Cherwell

Migrating from Salesforce Classic to Salesforce Lightning Experience
sponsored by Salesforce.com
EGUIDE: In this expert e-guide, we explore tactics for migrating to Salesforce Lightning. Learn how to anticipate critical factors that could impact your migration, including your previous Salesforce usage and compatibility with your existing apps.
Posted: 20 Jun 2017 | Published: 15 Jun 2017

Salesforce.com

Gartner: Rethinking CRM Customer Service Fundamentals
sponsored by ServiceNow
ANALYST REPORT: To survive in the changing business landscape, your entire enterprise now needs to be involved in customer service, not just one department. This Gartner report takes an in-depth look at the 3 guiding principles of renewing your CRM and customer service strategy for the next generation of customers.
Posted: 19 Apr 2017 | Published: 08 Mar 2016

ServiceNow

The Essential Checklist for Modernizing Customer Service (ebook)
sponsored by ServiceNow
EBOOK: One survey revealed that companies with the best customer service are 127% more likely to enable inter-departmental collaboration than the average company. Access this e-book to see what else this survey revealed and how you can modernize your organization's customer service.
Posted: 18 Apr 2017 | Published: 30 Sep 2016

ServiceNow
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