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User Experience

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ALSO CALLED: Customer Experience, UX, Web User Experience
DEFINITION: The overall experience and satisfaction a user has when using a product or system.
User Experience Reports
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Best Practices to De-risk Your Windows 10 Migration
sponsored by Riverbed Technology, Inc.
WEBCAST: Windows 10 is intended to deliver a unified user experience across all of the devices in your environment, but planning and executing a smooth migration is complex. To get it right, you must validate that app performance, device health, and end user experience are as good or better after upgrading.
Posted: 27 Apr 2017 | Premiered: Apr 27, 2017

Riverbed Technology, Inc.

15 Keys for Ensuring a Successful Windows 10 Migration with End User Experience Monitoring
sponsored by Riverbed Technology, Inc.
WHITE PAPER: Every migration can be a real pain. Remember migrating to Windows 7? Let this white paper be your guide to migrating to Windows 10 in 4 easy-to-follow steps. Don't let complications get in the way of your Windows 10 migration.
Posted: 26 Apr 2017 | Published: 09 Nov 2016

Riverbed Technology, Inc.

Your New Flash Storage User Interface Experience
sponsored by IBM
RESOURCE: Meet your new UI: Read on to transform the way you manage flash storage in your enterprise with a full, 360-degree view of real-time storage insights, comprising cloud integration, online social community management, capacity monitoring, and more—all in one dashboard.
Posted: 26 Apr 2017 | Published: 26 Apr 2017

IBM

Five Ways to Create a More Productive Workplace and Workforce
sponsored by Citrix
WHITE PAPER: Discover five ways to create a more productive workplace—thereby producing a better workforce. Read on to evolve your digital workplace to a more people-centric setting to attract, retain, and engage a talented workforce, and better support their need for both individual focus and collaboration.
Posted: 26 Apr 2017 | Published: 31 Dec 2016

Citrix

Cloud Migration Best Practices
sponsored by CloudVelox
WHITE PAPER: 68% of cloud workloads will be in public cloud data centers by 2020. The foundation of a good cloud strategy is identifying what motivates your company to look into the cloud in the first place. Access this e-book for cloud migration best practices.
Posted: 24 Apr 2017 | Published: 24 Apr 2017

CloudVelox

Gartner: Rethinking CRM Customer Service Fundamentals
sponsored by ServiceNow
ANALYST REPORT: To survive in the changing business landscape, your entire enterprise now needs to be involved in customer service, not just one department. This Gartner report takes an in-depth look at the 3 guiding principles of renewing your CRM and customer service strategy for the next generation of customers.
Posted: 19 Apr 2017 | Published: 08 Mar 2016

ServiceNow

Partner with a global leader in display technology
sponsored by TechData - Samsung
PRODUCT OVERVIEW: Discover how you can help business owners increase workplace efficiency, while decreasing TCO, and help employees do their jobs better, faster, and easier - with productivity-enhancing desktop display features such as split screen, USB 3.0 super charging and more.
Posted: 18 Apr 2017 | Published: 18 Apr 2017

TechData - Samsung

The Essential Checklist for Modernizing Customer Service (ebook)
sponsored by ServiceNow
EBOOK: One survey revealed that companies with the best customer service are 127% more likely to enable inter-departmental collaboration than the average company. Access this e-book to see what else this survey revealed and how you can modernize your organization's customer service.
Posted: 18 Apr 2017 | Published: 30 Sep 2016

ServiceNow

Four Ways to Satisfy the Modern User – Without Losing Your Sanity
sponsored by Cherwell
WHITE PAPER: Here's the secret; some of the world's most successful businesses, like Uber, Airbnb, and Facebook, don't have their own cars, hotels, or content. What they do have is IT enablement. Access this white paper to discover the 4 ways your IT team can satisfy modern users with the right IT service management tool.
Posted: 12 Apr 2017 | Published: 29 Sep 2015

Cherwell

IT Service Management Goes to School
sponsored by Cherwell
EBOOK: IT teams are being tasked with doing more with less, as tech issues just keep growing, so what do you do? This is where ITSM comes in. Access this e-book to read case studies from 9 leading colleges from across the U.S. to see how each implemented ITSM tools to tackle challenges common to most businesses.
Posted: 12 Apr 2017 | Published: 29 Dec 2016

Cherwell

How Service Management Is Transforming
sponsored by Cherwell
WHITE PAPER: IT service management (ITSM) is reaching far beyond traditional borders and spreading into every other aspect of your business. This expert analyst report gives you an overview of how the ITSM market is changing and presents 3 cases in a Q&A style to explore how different companies are approaching their ITSM strategies.
Posted: 12 Apr 2017 | Published: 29 Feb 2016

Cherwell

Defining the Mobile Cloud
sponsored by Mitel Networks Limited
EBOOK: The mobile cloud offers many benefits, in providing access to mission-critical real time communication services and apps. However, an understanding of the mobile cloud is not entirely clear across the enterprise ecosystem. Download this e-Book to understand what the mobile cloud is, how it works, and the benefits it can bring to your business.
Posted: 06 Apr 2017 | Published: 06 Apr 2017

Mitel Networks Limited

Digital Transformation for the Olympic Games: IOC Changes IT Infrastructure Strategy to "Build Once, Use Many Times"
sponsored by Atos
CASE STUDY: This IDC case study examines the challenges faced by a nonprofit nongovernmental organization in implementing an all-cloud IT infrastructure and how they are building it once for multiple uses around the world.
Posted: 30 Mar 2017 | Published: 30 Jun 2015

Atos

Investing in the Data Center to Meet Modern Customer Demands
sponsored by Red Hat
VIDEOCAST: Data center modernization is one way to boost digital transformation and innovation efforts. Learn about the problems with the current IT landscapes and how to go about solving them with in-memory data management.
Posted: 28 Mar 2017 | Premiered: Mar 14, 2017

Red Hat

Frost & Sullivan: Are You Delivering Exceptional Customer Experience?
sponsored by Genesys
WHITE PAPER: Small and mid-sized businesses (SMBs) are in a unique position and have an advantage in customer experience compared with their larger competitors. Read this report from Frost & Sullivan to learn how to leverage this advantage.
Posted: 23 Mar 2017 | Published: 30 Dec 2016

Genesys

Case Study: Multi-Cloud Bottleneck Breakdown
sponsored by Amazon Web Services
CASE STUDY: Access this case study to see how one company was able to eliminate the bottlenecks associated with multi-cloud platforms to ensure that they provided the best user-experience possible.
Posted: 23 Mar 2017 | Published: 28 Feb 2017

Amazon Web Services

Top 10 Factors that Ensure VDI Success
sponsored by Pure Storage
EBOOK: Virtual desktop infrastructure (VDI) and desktop as a service (DaaS) are being widely adopted throughout the industry, with many already running VDI on-premise. Access this e-book for the top 10 factors of a successful VDI strategy and why storage is a key component.
Posted: 21 Feb 2017 | Published: 30 Dec 2016

Pure Storage

Prepping Your Future-Ready Workforce
sponsored by Dell India
RESOURCE: Use this interactive resource as a guide to building a solid understanding of your mobile users, and deliver the desktops, apps, and mobile capabilities they demand. Access now to see illustrated in-depth user profiles that will help you determine which virtualization strategies to employ in your enterprise.
Posted: 10 Feb 2017 | Published: 10 Feb 2017

Dell India

The Mobile Testing Checklist: A Guide to help Investigate Mobile Testing Solutions and Trigger Structured Discussions and Decisions
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This white paper examines the three-phase process of assessing mobile app testing tools with a user experience mindset. Learn about user experience analysis, weighing the tool's features, and proof of concept (POC) development.
Posted: 24 Jan 2017 | Published: 24 Jan 2017

Hewlett Packard Enterprise

The 8 Types of Questions Your Customers Ask Online
sponsored by [24]7
WHITE PAPER: Consumers want a one-stop shop for their customer service, but most companies fail to deliver this experience and live agents are expensive -- that's where virtual agents come in. Access this white paper to learn which 8 types of questions virtual agents can handle, how they boost conversion rates, and more.
Posted: 19 Jan 2017 | Published: 19 Jan 2017

[24]7

Customer Experience In The Digital Age: 5 Key Trends To Watch For
sponsored by [24]7
WHITE PAPER: Customer experience is becoming a major differentiator in an increasingly digital marketplace. Access this white paper to uncover the 5 key trends for improving customer experience this year, and how you can apply them to your organization.
Posted: 18 Jan 2017 | Published: 18 Jan 2017

[24]7

Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

How to Extract the Most Value from Your Mobile App Development Process
sponsored by OutSystems
EGUIDE: Over the next few years, mobile user experience is going to play a larger role in determining a business' success. Learn why user experience needs to stay a top priority at every stage of the app lifecycle and how to select the best mobile app development platform for your business needs.
Posted: 06 Jan 2017 | Published: 04 Jan 2017

OutSystems

Microsoft Dynamics CRM: A Look at New Features and Uses
sponsored by Microsoft
EGUIDE: This e-guide explores 3 of the most prevalent features Microsoft Dynamics CRM has rolled out and how they will affect industries that rely on these technologies. We'll also use the healthcare industry as an example of how one feature, document generation, ties into CRM and what that means for healthcare professionals.
Posted: 26 Jan 2017 | Published: 24 Jan 2017

Microsoft

6 Ways Your EMR is Coming up Short and How a CRM Solution Can Help
sponsored by Microsoft
RESOURCE: Access this infographic to uncover 6 steps to use your CRM tools to boost your EMR system and positively impact the patient and provider experience.
Posted: 12 Jan 2017 | Published: 12 Jan 2017

Microsoft
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