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User Experience

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ALSO CALLED: Customer Experience, UX, Web User Experience
DEFINITION: The overall experience and satisfaction a user has when using a product or system.
User Experience Reports
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UX Transcript: What You Should Know about Process, Metrics, and Technology to Improve App Quality
sponsored by Hewlett Packard Enterprise
WHITE PAPER: A recent Dimensional Research survey revealed that 70% of companies site app performance as the defining factor of UX. This transcript explores the findings from this survey and David Gehringer, Principal at Dimensional Research, provides insights on how you can develop a lifecycle approach to optimize UX management.
Posted: 05 Dec 2016 | Published: 05 Dec 2016

Hewlett Packard Enterprise

Solved: Common VDI Storage Challenges
sponsored by Dell EMC and Intel®
RESOURCE: Discover how your storage peers are solving their most complex VDI challenges with all-flash array technology and learn how you can answer your most demanding VDI storage issues including complexity, cost, end-user experience and more.
Posted: 30 Nov 2016 | Published: 08 Mar 2016

Dell EMC and Intel®

Ten Steps to Reap the Rewards of Chat Support
sponsored by Bomgar Corp.
RESOURCE: Chat is proven to be customer and budget friendly, so why are organizations waiting to pull the trigger? Access this infographic to explore the 10 steps to reaping the full benefits of chat support. Learn how to handle implementation problems to launch and gain value from your chat support channel.
Posted: 28 Nov 2016 | Published: 28 Nov 2016

Bomgar Corp.

Research Report: How To Deliver the Omni-Channel Support Customers Want
sponsored by BoldChat - LogMeIn
WHITE PAPER: Customers expect contact centers to provide a greater ease of use and faster response time than ever. This may seem daunting given the need for omni-channel support, but it doesn't have to be. Access this comprehensive research report to learn how to reduce customer effort across your omni-channel approach.
Posted: 23 Nov 2016 | Published: 31 Aug 2016

BoldChat - LogMeIn

Optimizing the Digital User Experience
sponsored by Hewlett Packard Enterprise
PODCAST: A recent Dimensional Research survey revealed that 70% of companies site app performance as the defining factor of UX. This webcast explores the findings from this survey and David Gehringer, Principal at Dimensional Research, provides insights on how you can develop a lifecycle approach to optimize UX management.
Posted: 22 Nov 2016 | Premiered: Nov 14, 2016

Hewlett Packard Enterprise

CW500: Enterprise collaboration for a mobile workforce – Parliamentary Digital Service
sponsored by ComputerWeekly.com
PRESENTATION: Computer Weekly's CW500 Club heard from IT leaders who have introduced collaboration technology to support an increasingly mobile workforce. This presentation came from Laura Bennett, head of digital collaboration at the Parliamentary Digital Service.
Posted: 22 Nov 2016 | Published: 22 Nov 2016

ComputerWeekly.com

Effective Mobile Customer Engagement Report 2016
sponsored by BoldChat - LogMeIn
WHITE PAPER: 85% of consumers are unlikely to do repeat business with a brand following a bad mobile experience. Access this report to learn why you need to treat your mobile experience as more than an extension of your current customer engagement strategy and how to effectively manage your mobile engagement.
Posted: 21 Nov 2016 | Published: 21 Nov 2016

BoldChat - LogMeIn

5 Useful IT Best Practices That You Can Easily Apply to Your Entire Business
sponsored by Requuest
WHITE PAPER: Discover 5 easy IT best practices that you can easily apply to make a difference in day-to-day business activities without any IT expertise. Plus, learn how these practices can also be applied on a larger scale throughout the rest of your business.
Posted: 21 Nov 2016 | Published: 21 Nov 2016

Requuest

Proactively Engage Your Customers in Every Channel—Without Losing Your Mind!
sponsored by Genesys
WEBCAST: In this on-demand webcast, hear from speakers Art Schoeller, VP and Principal Analyst, at Forrester and John Tallarico, VP of Product Management, at Genesys as they reveal new Forrester research on proactive customer communication, including usage, benefits, and a definitive maturity model of proactive customer communication.
Posted: 18 Nov 2016 | Premiered: Nov 8, 2016

Genesys

User Experience Modeling Tools In The Age Of Digital Transformation
sponsored by Catchpoint Systems Inc.
WHITE PAPER: In this research paper from Enterprise Management Associates, find out why many companies engaged in digital transformation initiatives are leveraging user experience modeling (UEM) tools to gauge how successfully a new application has been adopted by their employees. Then, discover which program stands apart from its competitors and why.
Posted: 18 Nov 2016 | Published: 31 Oct 2016

Catchpoint Systems Inc.

5 Ways To Improve Your Customer Experience This Holiday Season
sponsored by BoldChat - LogMeIn
EBOOK: Online shoppers have high expectations, and 82% of consumers have stopped doing business with a brand after just one bad experience. Access this e-book to gain 5 tips on bolstering your customer engagement strategy during this year's holiday season.
Posted: 17 Nov 2016 | Published: 17 Nov 2016

BoldChat - LogMeIn

Benchmark Your ECM Program Against Your Peers And Four Key Market Imperatives
sponsored by IntraLinks, Inc
RESOURCE: This Forrester benchmark report reveals 2016 enterprise content management trends and helps you determine where you stand compared to your peers.
Posted: 10 Nov 2016 | Published: 02 Mar 2016

IntraLinks, Inc

Taming IT Complexity With User Experience Monitoring
sponsored by Catchpoint Systems Inc.
WHITE PAPER: Access this white paper to learn how user experience management fits into the age of digital transformation, how it ensures high-quality delivery of complex digital services, and more.
Posted: 09 Nov 2016 | Published: 09 Nov 2016

Catchpoint Systems Inc.

How to Ensure Quality Content Delivery in a Mobile World
sponsored by Limelight Networks, Inc.
DATA SHEET: Delivery high quality content to screens all over the world is taxing, especially considering the plethora of devices being used to access it in today's highly mobile world. Learn what important factors media and broadcasters need to take into consideration when deciding on a content delivery platform.
Posted: 08 Nov 2016 | Published: 08 Nov 2016

Limelight Networks, Inc.

The Data Behind Exceptional Digital Experiences
sponsored by CA Technologies
WHITE PAPER: Learn how real-time insights into user behavior, buyer trends and omnichannel performance are the key to a successful digital transformation. Uncover how to easily produce these insights and optimize your apps by accessing now.
Posted: 27 Oct 2016 | Published: 31 Aug 2016

CA Technologies

4 Ways a VDI Storage Solution Can Save (or Cost) Money
sponsored by Pure Storage
RESOURCE: Storage performance remains an issue for VDI due to traditional spinning disks falling short in adequately serving VDI systems. Discover how you can improve storage for VDI using all-flash array storage systems and learn four ways to find savings in VDI storage.
Posted: 17 Oct 2016 | Published: 17 Oct 2016

Pure Storage

Delivering a Superior VDI Experience: How Pure Storage Complements Citrix XenDesktop
sponsored by Pure Storage
WHITE PAPER: This white paper summarizes a performance test of an all-flash array storage system supporting a VDI environment. You'll learn how all-flash systems offer a range of benefits including data reduction, simplified management, scalability, and more.
Posted: 17 Oct 2016 | Published: 17 Oct 2016

Pure Storage

Securely Distributing SharePoint Content with Your Extended Enterprise
sponsored by IntraLinks, Inc
WHITE PAPER: In this product overview, learn about one platform designed for SharePoint that enables your organization to easily deploy a cost effective, highly secure, technology for distributing SharePoint content with your extended enterprise.
Posted: 12 Oct 2016 | Published: 31 Aug 2016

IntraLinks, Inc

Achieving the Highest Compute Potential from IoT Devices
sponsored by Intel
VIDEO: Watch this on-demand webinar to learn how to enhance traditional thin client platforms to meet cross-industry market demands for highly available IoT device performance. Additionally, discover how to improve IT operational efficiencies and create a richer customer experience by leveraging advanced remote IoT management.
Posted: 06 Oct 2016 | Premiered: 10 Aug 2016

Intel

Guide to Design-Centric Application Development
sponsored by CraveInfoTech
EGUIDE: Designing customer-experience grade apps is a must in the age of empowered users. But you need the right tools to do it successfully. This comprehensive guide is your roadmap to developing user-friendly apps with SAP Fiori. Learn how to develop apps from a design-centric standpoint that focuses on the end user's needs.
Posted: 05 Oct 2016 | Published: 04 Oct 2016

CraveInfoTech

Open-Source Lamp Stacks Fly with IBM POWER8
sponsored by IBM
DATA SHEET: Discover how you can turbocharge your LAMP stack by moving it to POWER8 and find out how this compares to x86 performance in terms of speed, big data, reliability, and more.
Posted: 29 Sep 2016 | Published: 27 Feb 2015

IBM

Case Study: Norwegian Cruise Line Success Story
sponsored by Catchpoint Systems Inc.
CASE STUDY: One major company saw a 60-70% reduction in the amount of time that they spend on diagnosing problems. Learn how Norwegian Cruise Line Holdings used an end-user experience management (EUM) tool to overcome several challenges and realize significant benefits in availability, time efficiency, and more.
Posted: 20 Sep 2016 | Published: 20 Sep 2016

Catchpoint Systems Inc.

Peruse The VDI Client Showroom To Find Your Style
sponsored by Dell, Microsoft and Citrix
EGUIDE: Finding the right VDI client is crucial to delivering virtual desktops users will enjoy working with. This e-guide highlights how HTML5 browsers, thin clients, zero clients, and repurposed PCs are all viable options.
Posted: 06 Oct 2016 | Published: 04 Oct 2016

Dell, Microsoft and Citrix

A New Direction for IT User Support: Enabling An Omnichannel Experience in the Cognitive Era
sponsored by IBM
WHITE PAPER: This white paper describes omnichannel IT support, and why it has become critical for a superior personalized user experience. Explore ways you can begin incorporating this more cognitive strategy into your IT support organizations.
Posted: 02 Sep 2016 | Published: 29 Feb 2016

IBM

Desktop Virtualization Will Power the Digital Workplace
sponsored by Lenovo Software
ANALYST REPORT: Take a look at how desktop virtualization technologies are helping to deliver the digital workplace and learn about the six product categories that make up the desktop virtualization market.
Posted: 26 Aug 2016 | Published: 13 Oct 2015

Lenovo Software
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