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User Experience

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ALSO CALLED: Customer Experience, UX, Web User Experience
DEFINITION: The overall experience and satisfaction a user has when using a product or system.
User Experience Reports
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Frost & Sullivan: Are You Delivering Exceptional Customer Experience?
sponsored by Genesys
WHITE PAPER: Small and mid-sized businesses are in a unique position and have an advantage in customer experience compared with their larger competitors. Read this report from Frost & Sullivan to learn how to leverage this advantage.
Posted: 23 Mar 2017 | Published: 30 Dec 2016

Genesys

Case Study: Multi-Cloud Bottleneck Breakdown
sponsored by Amazon Web Services
CASE STUDY: Access this case study to see how one company was able to eliminate the bottlenecks associated with multi-cloud platforms to ensure that they provided the best user-experience possible.
Posted: 23 Mar 2017 | Published: 28 Feb 2017

Amazon Web Services

Unified Endpoint Management - Security and Productivity for the Mobile Enterprise
sponsored by Citrix
WHITE PAPER: Discover a UEM solution that provides a single pane of glass to manage and secure, devices and operating systems, whether laptops, smart phones, tablets or any other device.
Posted: 21 Mar 2017 | Published: 21 Mar 2017

Citrix

Definitive Guide to VDI and Architecturing End-User Computing Solutions
sponsored by Nutanix
EBOOK: This e-book dives into infrastructure design for VDI and end-user computing (EUC) environments, and covers the points that you will have to consider during your EUC infrastructure design process. Read on to learn all about architectural principles, infrastructure alternatives, and storage types.
Posted: 17 Mar 2017 | Published: 30 Dec 2016

Nutanix

Why Today's Approaches Fail
sponsored by ServiceNow
WHITE PAPER: Access this white paper to learn how current approaches to providing IT services are failing, why you need service-aware event management, and how you'll handle service issues in the near future.
Posted: 16 Mar 2017 | Published: 30 Jun 2016

ServiceNow

World Quality Report 2016-17 - Current Trends in Quality Assurance and Testing
sponsored by Hewlett Packard Enterprise
WHITE PAPER: This past year has seen an unrelenting uptake of new technologies, including the Internet of Things, as organizations seek to disrupt with digital at an ever faster pace. This eighth edition of the World Quality Report illustrates the impact of these trends on the Quality Assurance (QA) and Testing function.
Posted: 01 Mar 2017 | Published: 01 Mar 2017

Hewlett Packard Enterprise

How To Select The Right Remote Support Tool
sponsored by LogMeIn Rescue
DATA SHEET: You need remote support tools to future-proof your organization, but it can be easy to go over budget if you don't know what you're looking for. Access this buyer's guide to find out what makes up remote support, why it is important, and what to look for when selecting the right remote support tool for your organization.
Posted: 27 Feb 2017 | Published: 31 Dec 2015

LogMeIn Rescue

APM in the Digital Economy: What's Hot, What's Not, and What's on the Horizon
sponsored by Riverbed Technology, Inc.
WHITE PAPER: Applications are at the core of digital transformation. Access this Enterprise Management Associates Research Report to learn about the current state of application performance management and how it fits into today's digital economy.
Posted: 23 Feb 2017 | Published: 29 Jul 2016

Riverbed Technology, Inc.

From Data to New Customers: How Big Data Improves Customer Experience
sponsored by IBM
VIDEO: The big data analytics process is speeding up to offer improved customer experiences. Watch this 3 minute video to learn how big data is being leveraged faster than ever to ensure that customers get what they need and repeat business.
Posted: 22 Feb 2017 | Premiered: 15 Jul 2015

IBM

Top 10 Factors that Ensure VDI Success
sponsored by Pure Storage
EBOOK: Virtual desktop infrastructure (VDI) and desktop as a service (DaaS) are being widely adopted throughout the industry, with many already running VDI on-premise. Access this e-book for the top 10 factors of a successful VDI strategy and why storage is a key component.
Posted: 21 Feb 2017 | Published: 30 Dec 2016

Pure Storage

Prepping Your Future-Ready Workforce
sponsored by Dell India
RESOURCE: Use this interactive resource as a guide to building a solid understanding of your mobile users, and deliver the desktops, apps, and mobile capabilities they demand. Access now to see illustrated in-depth user profiles that will help you determine which virtualization strategies to employ in your enterprise.
Posted: 10 Feb 2017 | Published: 10 Feb 2017

Dell India

How Open Source Subscriptions Deliver Business Value
sponsored by Red Hat
WHITE PAPER: Transferring to open source software (OSS) requires careful guidance to ensure security and maximize ROI during execution. Access this white paper to learn what to look for in an OSS vendor to guide your transition and see what one company offers as part of their customer experience.
Posted: 19 Jan 2017 | Published: 30 Dec 2016

Red Hat

The 8 Types of Questions Your Customers Ask Online
sponsored by [24]7
WHITE PAPER: Consumers want a one-stop shop for their customer service, but most companies fail to deliver this experience and live agents are expensive. That's where virtual agents come in. Access this white paper to learn which 8 types of questions virtual agents can handle and how to optimize your contact center to handle them.
Posted: 19 Jan 2017 | Published: 19 Jan 2017

[24]7

Customer Experience In The Digital Age: 5 Key Trends To Watch For
sponsored by [24]7
WHITE PAPER: Customer experience is becoming a major differentiator in an increasingly digital marketplace. Access this white paper to uncover the 5 key trends for improving customer experience this year, and how you can apply them to your organization.
Posted: 18 Jan 2017 | Published: 18 Jan 2017

[24]7

How to Improve Customer Experience for Online Shoppers
sponsored by [24]7
WHITE PAPER: Learn 5 ways to improve the customer experience you offer your online shoppers. Discover how chat should fit into this experience, how to make self-service easier, and just how much you can automate without making customers feel disconnected.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

Why is Customer Service So Bad at Handoffs?
sponsored by [24]7
WHITE PAPER: 64% of consumers start their customer service journeys online. Where are the rest going? Access this white paper to learn about automated phone's role in customer experience and how your company can connect Web, IVR, mobile, and social media touch points.
Posted: 17 Jan 2017 | Published: 30 Dec 2016

[24]7

The Robot Apocalypse: Chatbots Make Agents Extinct
sponsored by [24]7
WHITE PAPER: 76% of customers prefer digital self-service above other customer service channels, but relying too heavily on artificial intelligence, like chatbots, creates a lot of problems. Access this white paper to discover where the balance lies between live, empathetic humans, and fast, low-cost, automated robots.
Posted: 16 Jan 2017 | Published: 30 Dec 2016

[24]7

Humanize the Customer Experience
sponsored by [24]7
WHITE PAPER: 49% of customers have switched brands due to bad customer experiences and feeling very disconnected from the companies they try to interact with. Access this white paper to discover 4 ways to humanize your digital customer experience.
Posted: 16 Jan 2017 | Published: 30 Dec 2016

[24]7

How to Extract the Most Value from Your Mobile App Development Process
sponsored by OutSystems
EGUIDE: Over the next few years, mobile user experience is going to play a larger role in determining a business' success. Learn why user experience needs to stay a top priority at every stage of the app lifecycle and how to select the best mobile app development platform for your business needs.
Posted: 06 Jan 2017 | Published: 04 Jan 2017

OutSystems

What's Trending in Retail and Mobile Technology
sponsored by SOTI Inc.
EBOOK: 84% of shoppers surveyed want to see more location-based technology. Access this e-book to learn how in-store mobile technology is shaping the future of retail. Discover the role the Internet of Things will play in future retail and what this means for e-commerce.
Posted: 05 Jan 2017 | Published: 30 Dec 2016

SOTI Inc.

Build Better Mobile Apps Faster
sponsored by Oracle Corporation UK Ltd
WEBCAST: Mobile developers are going to see an increase in options and complexity in the coming years. This webcast explores the depths of 5 universal mobile needs and explains how developers will need to approach the future of mobility.
Posted: 30 Dec 2016 | Premiered: Sep 30, 2016

Oracle Corporation UK Ltd

Develop a Multichannel Strategy that Supports Customer Experience Management
sponsored by BoldChat - LogMeIn
EGUIDE: Providing a top class customer experience is the key to customer retention, yet, according to a Forrester survey, only 10% of companies plan to invest in multichannel support. This e-guide explains why a strong multichannel presence is a necessity and walks you through the steps to developing your own strategy.
Posted: 22 Dec 2016 | Published: 20 Dec 2016

BoldChat - LogMeIn

Leveraging Office 365 with VMware AirWatch®
sponsored by vmware airwatch
WEBCAST: As enterprises embrace adoption of Microsoft Office 365,  achieving a balance between security and user experience is often difficult. In this 60-minute webinar, discover how an enterprise mobility management tool easily integrates with both Office 365 and VMware Identity Manager to optimize user experience and ensure data security.
Posted: 16 Dec 2016 | Premiered: Jul 30, 2015

vmware airwatch

Microsoft Dynamics CRM: A Look at New Features and Uses
sponsored by Microsoft
EGUIDE: This e-guide explores 3 of the most prevalent features Microsoft Dynamics CRM has rolled out and how they will affect industries that rely on these technologies. We'll also use the healthcare industry as an example of how one feature, document generation, ties into CRM and what that means for healthcare professionals.
Posted: 26 Jan 2017 | Published: 24 Jan 2017

Microsoft

6 Ways Your EMR is Coming up Short and How a CRM Solution Can Help
sponsored by Microsoft
RESOURCE: Access this infographic to uncover 6 steps to use your CRM tools to boost your EMR system and positively impact the patient and provider experience.
Posted: 12 Jan 2017 | Published: 12 Jan 2017

Microsoft
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