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User Experience

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ALSO CALLED: Customer Experience, UX, Web User Experience
DEFINITION: The overall experience and satisfaction a user has when using a product or system.
User Experience Reports
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Digital Journey with DevOps
sponsored by Atos
VIDEO: IT will play an increasingly ambitious role in the years to come. As we push forward with digital transformation, DevOps will step into the spotlight. This webcast highlights the importance of DevOps practices and the role this new way of computing will improve the customer journey.
Posted: 21 Jun 2017 | Premiered: 23 Nov 2016

Atos

Migrating from Salesforce Classic to Salesforce Lightning Experience
sponsored by Salesforce.com
EGUIDE: In this expert e-guide, we explore tactics for migrating to Salesforce Lightning. Learn how to anticipate critical factors that could impact your migration, including your previous Salesforce usage and compatibility with your existing apps.
Posted: 20 Jun 2017 | Published: 15 Jun 2017

Salesforce.com

4 Mountains Every Digital Business Is Climbing
sponsored by Equinix
RESOURCE: Every organization is facing the same four challenges when it comes to digital transformation. Access this infographic to find out how to overcome these business challenges with an interconnection-first approach.
Posted: 19 Jun 2017 | Published: 28 Apr 2017

Equinix

Critical Success Factor Identification & Profiling for Improved Customer Relationship Management
sponsored by Quosal
EBOOK: There's no crystal ball to tell you which path to take toward your desired customer goals, but there are key points on the roadmap you should follow. This e-book gives you a checklist of these events that will take you to a successful customer relationship management experience.
Posted: 19 Jun 2017 | Published: 19 Jun 2017

Quosal

3 Ways Your Service Desk Can Increase Business Trust with Agile
sponsored by Cherwell
MICROSITE: Service desks are losing their good reputation, being seen as slow and unhelpful. Read on to learn about the three keys to building business trust with your service desk utilizing Agile methodology.
Posted: 13 Jun 2017 | Published: 17 Oct 2016

Cherwell

Customer Stories of Desktop Transformation
sponsored by VMware
CASE STUDY: Download this white paper to find out how one platform, was able to deliver the foundation of a new, "mobile cloud" architecture by combining the power of the software-defined data center, real-time application, and user management with flexible hybrid cloud delivery.
Posted: 12 Jun 2017 | Published: 12 Jun 2017

VMware

5 Focus Areas for Evolving Your ITSM Strategy to Drive Business Growth
sponsored by Cherwell
RESOURCE: Digital transformation is something that your organization is going to have to deal with if it hasn't already. There's no way to avoid it and stay competitive in today's marketplace. Read on to uncover the top five areas you will need to focus on in order to avoid failure with your digital transformation initiative.
Posted: 07 Jun 2017 | Published: 31 Dec 2015

Cherwell

Your CPM Software: User Experience is Not Just a Pretty (Inter)face
sponsored by Tagetik Software
WHITE PAPER: Some CPM vendors have improved their UX, in turn improving business' bottom lines. Learn how Tagetik makes a compelling UX so users can work seamlessly while CFOs promote productivity.
Posted: 06 Jun 2017 | Published: 06 Jun 2017

Tagetik Software

8 Steps to Building Great Mobile Apps
sponsored by Salesforce
WHITE PAPER: Delivering the next generation of apps requires solid strategy, design, and execution at every step. This e-book is your guide to the eight key steps for building a mobile app. Learn about the anatomy of a successful mobile app, how they are evolving, and ensure your apps can be continuously upgraded for future success.
Posted: 01 Jun 2017 | Published: 01 Jun 2017

Salesforce

All Cloud Contact Center Software Is Not Created Equal
sponsored by Genesys
WEBCAST: Cloud architecture and design are now more important than ever in contact center software – but how may this affect your future plans? Register now for this on-demand webinar and learn from Glenn Nethercutt and Joe Ciuffo of Genesys how you can get started with contact center infrastructure in the cloud, how CX demands are changing tools, and more.
Posted: 31 May 2017 | Premiered: May 31, 2017

Genesys

Best Practices for Delivering a Great Citrix User Experience: On Premise, Mobile & Cloud
sponsored by Citrix Ready
WEBCAST: Watch this webcast to discover real-world performance management scenarios, how traditional troubleshooting and problem isolation are no longer sufficient in a multi-delivery, multi-client virtualized Citrix delivery environment and the methods and capabilities you need to stay ahead.
Posted: 31 May 2017 | Premiered: May 31, 2017

Citrix Ready

How to Establish Modern IT Service Support Without Breaking the Bank
sponsored by Cherwell
WHITE PAPER: Modern users digital literacy depends on bringing their own devices and applications into the workplace, so how can IT appease users without being pushed over the edge? This white paper outlines four key steps to strengthen IT enablement by developing an ongoing dialogue with users, customers, and partners.
Posted: 30 May 2017 | Published: 30 May 2017

Cherwell

Product Comparison: Enterprise Flash Array Storage
sponsored by NetApp
WHITE PAPER: You can spend all day listening to what the vendors tell you about their products, or you can listen to what the end users have to say. Access this collection of user reviews to see what real users have to say about three of the most prominent flash storage platforms.
Posted: 17 May 2017 | Published: 30 Dec 2016

NetApp

The Layers and Capabilities of a VDI Monitoring Platform and What to Expect from VDI Monitoring Tools
sponsored by Nerdio
EGUIDE: Choosing a monitoring platform for your virtual desktops can be a complex process. Find out what to expect from VDI monitoring tools and when to use them. Also, discover a breakdown of a common eight-layer model that addresses the major functional areas admins must monitor and manage.
Posted: 11 May 2017 | Published: 08 May 2017

Nerdio

Service Desk Leaflet
sponsored by Comarch
BROCHURE: You need to help your end users, but giving them the full support they need requires a budget you just don't have. Outsourcing end user support may seem scary, but there's no need to worry. Read this leaflet to discover a service that enables you to outsource to a high level of IT support for end users without breaking the bank.
Posted: 08 May 2017 | Published: 30 Dec 2016

Comarch

Best Practices to De-risk Your Windows 10 Migration
sponsored by Riverbed Technology, Inc.
WEBCAST: Windows 10 is intended to deliver a unified user experience across all of the devices in your environment, but planning and executing a smooth migration is complex. To get it right, you must validate that app performance, device health, and end user experience are as good or better after upgrading.
Posted: 01 May 2017 | Premiered: Apr 27, 2017

Riverbed Technology, Inc.

15 Keys for Ensuring a Successful Windows 10 Migration with End User Experience Monitoring
sponsored by Riverbed Technology, Inc.
WHITE PAPER: Every migration can be a real pain. Remember migrating to Windows 7? Let this white paper be your guide to migrating to Windows 10 in 4 easy-to-follow steps. Don't let complications get in the way of your Windows 10 migration.
Posted: 26 Apr 2017 | Published: 09 Nov 2016

Riverbed Technology, Inc.

Your New Flash Storage User Interface Experience
sponsored by IBM
RESOURCE: Meet your new UI: Read on to transform the way you manage flash storage in your enterprise with a full, 360-degree view of real-time storage insights, comprising cloud integration, online social community management, capacity monitoring, and more—all in one dashboard.
Posted: 26 Apr 2017 | Published: 26 Apr 2017

IBM

Five Ways to Create a More Productive Workplace and Workforce
sponsored by Citrix
WHITE PAPER: Discover five ways to create a more productive workplace—thereby producing a better workforce. Read on to evolve your digital workplace to a more people-centric setting to attract, retain, and engage a talented workforce, and better support their need for both individual focus and collaboration.
Posted: 26 Apr 2017 | Published: 31 Dec 2016

Citrix

Cloud Migration Best Practices
sponsored by CloudVelox
WHITE PAPER: 68% of cloud workloads will be in public cloud data centers by 2020. The foundation of a good cloud strategy is identifying what motivates your company to look into the cloud in the first place. Access this e-book for cloud migration best practices.
Posted: 24 Apr 2017 | Published: 24 Apr 2017

CloudVelox

IT Service Management Goes to School
sponsored by Cherwell
EBOOK: IT teams are being tasked with doing more with less, as tech issues just keep growing, so what do you do? This is where ITSM comes in. Access this e-book to read case studies from 9 leading colleges from across the U.S. to see how each implemented ITSM tools to tackle challenges common to most businesses.
Posted: 12 Apr 2017 | Published: 29 Dec 2016

Cherwell

How Service Management Is Transforming
sponsored by Cherwell
WHITE PAPER: IT service management (ITSM) is reaching far beyond traditional borders and spreading into every other aspect of your business. This expert analyst report gives you an overview of how the ITSM market is changing and presents 3 cases in a Q&A style to explore how different companies are approaching their ITSM strategies.
Posted: 12 Apr 2017 | Published: 29 Feb 2016

Cherwell

Digital Transformation for the Olympic Games: IOC Changes IT Infrastructure Strategy to "Build Once, Use Many Times"
sponsored by Atos
CASE STUDY: This IDC case study examines the challenges faced by a nonprofit nongovernmental organization in implementing an all-cloud IT infrastructure and how they are building it once for multiple uses around the world.
Posted: 30 Mar 2017 | Published: 30 Jun 2015

Atos

Gartner: Rethinking CRM Customer Service Fundamentals
sponsored by ServiceNow
ANALYST REPORT: To survive in the changing business landscape, your entire enterprise now needs to be involved in customer service, not just one department. This Gartner report takes an in-depth look at the 3 guiding principles of renewing your CRM and customer service strategy for the next generation of customers.
Posted: 19 Apr 2017 | Published: 08 Mar 2016

ServiceNow

The Essential Checklist for Modernizing Customer Service (ebook)
sponsored by ServiceNow
EBOOK: One survey revealed that companies with the best customer service are 127% more likely to enable inter-departmental collaboration than the average company. Access this e-book to see what else this survey revealed and how you can modernize your organization's customer service.
Posted: 18 Apr 2017 | Published: 30 Sep 2016

ServiceNow
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