Cloud CRM

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Cloud CRM Reports
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The Cloud - Up Where Customer Service for the Field Belongs
sponsored by ClickSoftware
WHITE PAPER: This eBook presents the value of providing superior customer service and why so many companies today prioritize investments in field service management.
Posted: 01 Jul 2015 | Published: 01 Jul 2015

ClickSoftware

Transitioning Enterprise Customers to the Cloud in a Secure Environment
sponsored by Pulse Secure
WHITE PAPER: Access this white paper to learn how service providers can deliver a secure cloud access service without sacrificing the user experience customers have come to expect.
Posted: 09 Jun 2015 | Published: 29 Aug 2014

Pulse Secure

The Future of the Contact Center: 7 Key Trends in 2015
sponsored by Five9
WEBCAST: In this webcast, Liz Osborn, VP of Product and Solution Marketing at Five9, discusses 7 key trends that are shaping the future of the contact center, from social engagement to OmniChannel capabilities. Watch now to access useful advice on maximizing the benefits of these trends within your organization.
Posted: 04 Jun 2015 | Premiered: Apr 2, 2015

Five9

Case Study: American Support Cloud Implantation Success Story
sponsored by Five9
CASE STUDY: Access this case study to see the details behind American Support's success in moving over to an all cloud call center solution.
Posted: 29 May 2015 | Published: 31 Dec 2014

Five9

Workspace aggregators help your business to improve costs and boost productivity
sponsored by Matrix42
WHITE PAPER: Read this white paper to find out how workspace aggregators can help your IT department integrate the cloud into your enterprise easily while improving costs, boosting productivity, and minimizing complexity.
Posted: 26 May 2015 | Published: 26 May 2015

Matrix42

Five Ways to Optimize Your Customer's Journey through the Contact Center
sponsored by Genesys
WHITE PAPER: In this white paper, discover the five steps you can take to make sure your customer's journey through your contact center is enjoyable from beginning to end.
Posted: 20 May 2015 | Published: 31 Dec 2014

Genesys

Managing Enterprise Applications Workloads in the Cloud
sponsored by IBM
WHITE PAPER: Read this white paper to explore the different types of cloud engagements for application environments. Learn about the benefits and limitations the cloud involves, and the pain points faced when deploying ERP and CRM in cloud environments.
Posted: 20 May 2015 | Published: 20 May 2015

IBM

Enterprise Development in the Cloud: Top Benefits, Drivers, and Concerns
sponsored by Red Hat
WHITE PAPER: According to a survey of 408 enterprise IT software development professionals, enterprises using the cloud see improvements in time to market as well as higher productivity. Read this white paper for key findings from this survey regarding enterprise development in the cloud.
Posted: 21 Apr 2015 | Published: 17 Jun 2014

Red Hat

Anatomy of the New Decision: Five Factors That Are Shaping the Future of Business Analytics
sponsored by Information Builders
WHITE PAPER: Access this informative white paper to find out which technologies are converging to help organizations drive innovation, empowering leaders to make smarter decisions. Learn practical, proven methods you can apply to your current information management strategy, such as cloud-based information services.
Posted: 08 Apr 2015 | Published: 31 Jan 2013

Information Builders

2014's Planning Guide for Collaboration and Content - Does It Still Work Today?
sponsored by Dropbox for Business
WHITE PAPER: Access this informative white paper to gain an understanding of 3CS systems: communication, collaboration, content and social platforms that utilize mobile, cloud and other technologies to offer an array of solutions to organizations. Find out the questions you should ask to support different roles, work styles and devices in your enterprise.
Posted: 30 Mar 2015 | Published: 29 Mar 2013

Dropbox for Business

Private Cloud in the Hybrid Cloud Era: The Critical Choices Driving Business Value and Agility
sponsored by IBM
WHITE PAPER: This informative whitepaper explores the role of the private cloud in the hybrid cloud era – discussing strategies for increased cloud service agility and performance.
Posted: 07 Oct 2014 | Published: 21 May 2014

IBM

Cost effective cloud backup and recovery model
sponsored by Asigra
WEBCAST: There's been a lot of talk about the recently launched Recovery License Model (RLM), but how does it work?  What does it mean to someone in the backup and recovery industry?
Posted: 11 Aug 2014 | Premiered: Dec 2, 2013

Asigra

Tech Target—Cloud, On-Premises or Hybrid Contact Center?
sponsored by Genesys
WHITE PAPER: Organizations looking to differentiate and modernize their contact centers have three major architectural options to consider: on-premises, cloud, or a hybrid solution. We will take you through the top five considerations and leave you with a consideration checklist so you can choose the right deployment model for your contact center.
Posted: 26 Jun 2014 | Published: 26 Jun 2014

Genesys

Private Cloud Performance: Addressing the Agility Gap
sponsored by Red Hat
WHITE PAPER: Is your private cloud truly agile and helping your users overcome their business challenges as quickly and efficiently as possible? Read this whitepaper to find out.
Posted: 20 Jun 2014 | Published: 31 Dec 2013

Red Hat

How to Slay the Dragon of Enterprise Work
sponsored by AtTask
WHITE PAPER: Access this white paper now to discover how some workforce management solutions only address the negative results of mismanagement, and find one platform that helps companies address the workforce before problems even occur.
Posted: 18 Nov 2014 | Published: 18 Nov 2014

AtTask

Building a Business Case for an Enterprise Work Management Solution
sponsored by AtTask
WHITE PAPER: Read this white paper to understand why staying with the status quo or implemetning a partial solution is not only ineffective at solving work management issues, but could be costing enterprises millions of dollars every year.
Posted: 18 Nov 2014 | Published: 18 Nov 2014

AtTask

Carphone Warehouse Triples Work Capacity and Drives Revenue
sponsored by AtTask
CASE STUDY: Access this informative case study to find out how Carphone Warehouse found a cloud platform that helped streamling their project management methods, and if a solution like this is right for you.
Posted: 18 Nov 2014 | Published: 18 Nov 2014

AtTask

Beyond Modernization: Legacy Applications Need New Platforms
sponsored by Dell, Inc.
EGUIDE: Not all applications that run successfully on-premise can be easily migrated to the cloud. This expert e-guide serves as a guide to application modernization, and offers a checklist to help you mitigate risk during legacy modernization.
Posted: 24 Jul 2014 | Published: 24 Jul 2014

Dell, Inc.

The Benefits of Social and Cloud-based CRM Tools
sponsored by Microsoft India
EGUIDE: In order to stay competitive, you need to know what customers are saying about your business, and you need to participate in the conversation as well. In this e-guide, learn from CRM experts what makes a social CRM tool successful, and why cloud-based CRM systems may be the right choice for you.
Posted: 17 Jul 2014 | Published: 17 Jul 2014

Microsoft India

Is There Value to Virtualization and Cloud Computing?
sponsored by Windstream Communications
WHITE PAPER: This informative whitepaper compares three top cloud providers and outlines how you can more effectively implement your cloud computing strategy.
Posted: 26 Jun 2014 | Published: 31 Jul 2013

Windstream Communications

2014 Cloud Guide: Insights for a Great Migration
sponsored by Windstream Communications
RESOURCE: This guide explores some trends in cloud computing and outlines why many businesses are moving to the cloud.
Posted: 25 Jun 2014 | Published: 25 Jun 2014

Windstream Communications

Cloud Resource Management the Right Way
sponsored by Red Hat
WHITE PAPER: Find out how Red Hat® CloudForms gives IT administrators and managers a comprehensive solution to optimize their virtual, private cloud, and hybrid cloud infrastructures with advanced capacity planning and sophisticated resource management capabilities.
Posted: 23 Jun 2014 | Published: 08 Aug 2013

Red Hat

Tips for Working with "The Business"
sponsored by Code42
WHITE PAPER: This whitepaper explores the future of IT and explains why it belongs to people who are able to translate business visions into technical realities.
Posted: 05 Jun 2014 | Published: 05 Jun 2014

Code42

How Cloud-Based Contact Centers Improve Customer Experience
sponsored by Genesys
WHITE PAPER: In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies
Posted: 04 Jun 2014 | Published: 31 Mar 2013

Genesys

Deploying a Contact Center in the Cloud - A Guide to Best Practices
sponsored by Genesys
WHITE PAPER: To effectively engage with customers across a newly-broadened spectrum of channels, savvy organizations are looking to cloud-based contact centers. In this white paper, discover 10 best practices for deploying and managing cloud-based contact centers that will help you keep costs down, customers happy, and processes efficient.
Posted: 03 Jun 2014 | Published: 31 Jul 2012

Genesys
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