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Cloud CRM Reports
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Creating Personalized Experiences with Real-Time Insights for CEM
sponsored by OpenText
EGUIDE: Creating an engaging and unified multichannel customer experience is a top priority, but many companies find themselves scrambling to adapt. In this expert e-guide, discover how to generate key customer insights in real-time and learn about 4 ways to create personalized experiences.
Posted: 28 Mar 2017 | Published: 21 Mar 2017

OpenText

Modernizing Active Directory for Azure and Office 365
sponsored by Quest
WHITE PAPER: Learn here the four basics of modernizing Azure AD for Office365, whether migrating or integrating from your on-premises active directory, as well as how AD will serve your cloud strategy more efficiently. Read this resource to ensure your organization is primed to reap all the collaborative benefits O365 affords.
Posted: 27 Mar 2017 | Published: 31 Dec 2016

Quest

The Truth Behind 6 Call Recording Myths
sponsored by West Corporation
WHITE PAPER: Although seen as a necessity by any regulated business or contact center that takes itself seriously, call recording still remains one of the most undervalued and underutilized features. But why is this? Discover the truth behind 6 common call recording myths. Plus, uncover what features to look for in a call recording system.
Posted: 24 Mar 2017 | Published: 24 Mar 2017

West Corporation

Ovum Decision Matrix: Selecting a Multichannel Cloud Contact Center Technology
sponsored by Genesys
ANALYST REPORT: The Ovum Decision Matrix report reviews seven cloud contact center solutions with particular emphasis on the ability of providers to handle multichannel customer interactions and connect data through analytics. It compares vendors based on the strength of their platform, the views of their customers, and the impact that each has in the marketplace.
Posted: 23 Mar 2017 | Published: 04 Aug 2015

Genesys

Frost & Sullivan: Are You Delivering Exceptional Customer Experience?
sponsored by Genesys
WHITE PAPER: Small and mid-sized businesses (SMBs) are in a unique position and have an advantage in customer experience compared with their larger competitors. Read this report from Frost & Sullivan to learn how to leverage this advantage.
Posted: 23 Mar 2017 | Published: 30 Dec 2016

Genesys

10 New Rules of the Inbound Contact Center
sponsored by West Corporation
WHITE PAPER: This guide defines a variety of "new rules" for contact centers that take into account the evolving demands of cloud, web, and mobile-enabled customers. Learn how to keep up with the rise of the multichannel, customer-centric model of business and uncover 10 rules for modern contact centers.
Posted: 23 Mar 2017 | Published: 23 Mar 2017

West Corporation

All Cloud, No Fluff: Success Stories in Cloud Automation
sponsored by Embotics
CASE STUDY: You don't need to know what cloud "can" do, you need to know what it will do. Take a look at this collection of cloud automation success stories. Inside you will find 14 case studies from various industries. Each case study deals with a unique challenge, presents a solution, and shows the results.
Posted: 22 Mar 2017 | Published: 22 Mar 2017

Embotics

Simplify OpenStack Cloud Deployment
sponsored by Intel® Technology Provider
RESOURCE: What if you could build an open private cloud that streamlines operations, increases productivity, and reduces costs? Download this resource to quickly deploy a reliable and secure OpenStack cloud environment—which provides unified support for computing, networking, storage, and cloud orchestration.
Posted: 22 Mar 2017 | Published: 31 Dec 2015

Intel® Technology Provider

10 Things IT Needs to Know about Cloud, Now
sponsored by Intel® Technology Provider
WHITE PAPER: Is your enterprise—including both business stakeholders and IT admins—prepared with an IT cloud strategy? If not, the time to strategize is now, and by accessing this guide, you'll discover 10 essential FAQs organizations ask when formulating a comprehensive cloud implementation strategy.
Posted: 21 Mar 2017 | Published: 31 Dec 2015

Intel® Technology Provider

Hybrid Cloud: Paving the Way for Innovation in the Digital Transformation Era
sponsored by Intel® Technology Provider
WHITE PAPER: In many ways, hybrid cloud is the raw material for digital transformation. Read on, as this resource showcases the hybrid cloud landscape in Asia/Pacific, with emphasis on learning to leverage hybrid architecture to improve resource utilization, expand into new markets, and more.
Posted: 21 Mar 2017 | Published: 31 Jul 2016

Intel® Technology Provider

SAP Relies on Lenovo to Help Deliver the Next Generation of Cloud Applications
sponsored by Lenovo
CASE STUDY: Access this case study to discover how SAP delivers next-gen cloud apps and real-time services to its customers by upgrading their entire desktop infrastructure—from servers to laptops. Read on to see how SAP seamlessly conducted the overhaul.
Posted: 15 Mar 2017 | Published: 15 Mar 2017

Lenovo

The Gorilla Guide to Hybrid Cloud Storage
sponsored by Tintri
EBOOK: Discover how DevOps, web-services, containers, and analytics-driven monitoring impact hybrid cloud, and build a cloud storage foundation by addressing key requirements and pain points. Read on to reap the potential of hybrid cloud and empower those factors (above) that most impact the cloud.
Posted: 14 Mar 2017 | Published: 31 Dec 2016

Tintri

ServiceNow and AWS: Bringing IT Best Practices to AWS Cloud
sponsored by ServiceNow
RESOURCE: Discover in this resource how to enact deeply integrated management for the AWS Cloud—allowing IT take full advantage of cloud's agility while maintaining full visibility and control of public cloud resources. Read on to put control back in IT's hands and learn how to standardize hybrid infrastructure management.
Posted: 13 Mar 2017 | Published: 31 Dec 2015

ServiceNow

Is It True That the Hybrid Cloud Definition Has Been Lost in Translation?
sponsored by Dell EMC
WHITE PAPER: Not all IT pros are on the same page when it comes to the "true" definition of hybrid cloud. And unfortunately, the original definition has been lost in vendor marketing jargon. Download this guide to cut through the vendor jargon and discover the true definition of hybrid cloud, as our experts elaborate on the subject.
Posted: 07 Mar 2017 | Published: 06 Mar 2017

Dell EMC

Marriott's Agile, Modern Data Center Environment Elevates Operations and Guest Experiences
sponsored by VMware, Inc.
CASE STUDY: Discover how to deliver enterprise-ready cloud infrastructure for the private and public cloud with a software-defined data center that will also accelerate services time to market. Access this study to see how hotelier Marriott similarly extended its infrastructure to the public cloud to maximize digital revenue potential.
Posted: 07 Mar 2017 | Published: 07 Mar 2017

VMware, Inc.

The Right Mix: Transforming the Hybrid IT Infrastructure
sponsored by HPE and Intel®
WHITE PAPER: Learn about the basics of a hybrid infrastructure strategy that utilizes both cloud resources (public, private, and managed) and a traditional infrastructure. Download now to examine the workings of this hybrid system and discover what it takes to implement it to improve agility and accelerate operations.
Posted: 03 Mar 2017 | Published: 31 Dec 2016

HPE and Intel®

Software-defined vs. Traditional Storage and the Blurring of Private and Public Clouds
sponsored by Hedvig Inc
EGUIDE: In this expert guide, SearchCloudStorage joins Avinash Lakshman, CEO and founder of Hedvig Inc, to demonstrate the flexibility achieved by employing a self-service public cloud provider that uses replication- and erasure coding-based storage. Read on to learn if replication-based SDS is more affordable than traditional storage.
Posted: 02 Mar 2017 | Published: 27 Feb 2017

Hedvig Inc

2017 IT Priorities in the Middle East
sponsored by ComputerWeekly.com
ESSENTIAL GUIDE: Benchmark your IT spending plans with our in-depth study of IT spending priorities in the Middle East.
Posted: 01 Mar 2017 | Published: 01 Mar 2017

ComputerWeekly.com

Cloud Computing Readiness Checklist
sponsored by Macquarie Cloud Services
WHITE PAPER: This instructive guide will help you assess your readiness to transition infrastructure to the cloud, illustrating security, personnel, financial, legal, and reliability considerations. Read on to determine the best cloud implementation strategy and model by asking several essential questions of your enterprise.
Posted: 28 Feb 2017 | Published: 28 Feb 2017

Macquarie Cloud Services

Introductory Guide to Cloud Computing and Choosing a Provider
sponsored by Macquarie Cloud Services
WHITE PAPER: Download this guide to discover the essentials of cloud hosting, with instruction on how to choose the right cloud provider to optimize workload security. Choose the model that best fulfills the reliability your infrastructure requires, and additionally view 7 steps for preparing cloud implementation.
Posted: 28 Feb 2017 | Published: 31 Dec 2015

Macquarie Cloud Services

5 Tech Trends Redefining The Customer Experience
sponsored by Genesys
WHITE PAPER: The defined customer experience is always changing. With the growth of the digital era, it's important to shift your business in the right way – and interact with your customers the way they want. In this white paper, discover the 5 biggest tech trends that are redefining the customer experience, and learn how to harness them for your business.
Posted: 27 Feb 2017 | Published: 27 Feb 2017

Genesys

Hybrid Cloud Hosting for IT Managers
sponsored by Macquarie Cloud Services
EBOOK: Have you adopted a hybrid cloud system, and are now struggling to seamlessly manage two infrastructure platforms along with your other priorities as an IT manager? Download this e-book to gain a comprehensive look at the business cases, associated risks, and adoption strategies for hybrid cloud hosting, as well as 6 options for hosting cloud apps.
Posted: 27 Feb 2017 | Published: 27 Feb 2017

Macquarie Cloud Services

Webinar: Architecting Hybrid Cloud Applications
sponsored by IBM
WEBCAST: In this webinar, discover a stepwise approach to architecting hybrid cloud apps and effectively implementing hybrid cloud in your organization to empower multi-speed IT. View now to learn how to leverage cloud as a vehicle for transforming your business into a more agile organization.
Posted: 22 Feb 2017 | Premiered: Feb 22, 2017

IBM

Using Hybrid Cloud to Drive Business Value
sponsored by IBM
WEBCAST: Join this webinar as Lynda Stadtmueller, VP of Cloud Computing Services at Frost & Sullivan, illustrates the business value, evolution, and adoption of hybrid cloud, including best practices that ensure your formulate a hybrid cloud strategy that fits your app workloads.
Posted: 22 Feb 2017 | Premiered: Feb 22, 2017

IBM

Using Hybrid Cloud Strategy to Drive Business Value
sponsored by IBM
RESOURCE: This resource illustrates the business value of hybrid cloud strategy implementation and how IT advisors can help businesses realize that value. Delve in to take a look at the benefit of integrating a hybrid environment in the enterprise and what to look for in a cloud provider.
Posted: 17 Feb 2017 | Published: 31 Dec 2015

IBM
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