Cloud CRM

PODCAST: In this comprehensive podcast, learn the top seven reasons why American Support, a leading outsourced contact center company, chose to move their contact center to the cloud and explore the most important questions to ask a cloud provider when looking into cloud technology.

Posted: 19 Jun 2013 | Premiered: Jun 11, 2013

VIRTUAL SEMINAR: In this in-depth webcast, discover the top seven reasons why American Support, a leading outsourced contact center company, chose the cloud for their contact center and explore the benefits they currently experience from this strategy. Also, learn the most important questions to ask a cloud provider when looking into cloud technology.

Posted: 18 Jun 2013 | Premiered: 11 Jun 2013

RESEARCH CONTENT: Archana Venkatraman looks at the figures behind the take-up of cloud technology and finds enterprises are taking a cautious approach to cloud in this Computer Weekly research report.

Posted: 17 Jun 2013 | Published: 17 Jun 2013

WHITE PAPER: This white paper explains how cloud security may be the safer investment for businesses, including customer-oriented organizations and contact centers. Discover why moving applications to the cloud could better protect your data than if it were kept on-premise.

Posted: 07 May 2013 | Published: 07 May 2013

VIDEO: View this brief video to hear about the latest portfolio of Oracle cloud solutions and how they deliver value, choice and confidence to over 5.5 million of users.

Posted: 15 Apr 2013 | Premiered: 15 Apr 2013

VIDEO: This brief video discusses the latest Oracle cloud offerings. Discover the features and benefits of these innovative solutions that can enhance your social, CRM and database services while reducing costs and improving efficiency.

Posted: 15 Apr 2013 | Premiered: 15 Apr 2013

PRODUCT OVERVIEW: In today's market, the most profitable businesses are those that have the agility and scalability required to respond to customer's changing needs. Their secret to success? The right CRM tools. Read on to learn about one pay-as-you-go CRM tool designed to provide you with all the key CRM features in a cost-effective package.

Posted: 10 Apr 2013 | Published: 10 Apr 2013

PRODUCT LITERATURE: Discover the latest in cloud offerings from HP cloud solutions. Realize which cloud model is best-suited for your organization and gain advice on determining which applications are ready for the cloud.

Posted: 10 Apr 2013 | Published: 10 Apr 2013

WHITE PAPER: Poor customer service is a costly business practice. The time to differentiate your customer service strategy is now – and the cloud can help. View now to learn about cloud contact centers and how they can benefit your business.

Posted: 04 Apr 2013 | Published: 04 Apr 2013

WEBCAST: In this on-demand webcast, Mark Duffey, President and CEO of the first nationwide funeral planning and concierge service company, Everest, discusses his move to CRM in the cloud.By easily migrating to software-as-a-service (SaaS), Everest was able to provide more immediate information to their clients and save 60% in costs.

Posted: 01 Apr 2013 | Premiered: Apr 1, 2013

EZINE: In this expert e-zine, discover two key areas of app development in today's mobile climate: delivering quality mobile customer service, and uniting front-end and back-end functionality. Also included is a case study of a mobile app that delivered user-oriented, ultra-simple service with outstanding results.

Posted: 19 Mar 2013 | Published: 19 Mar 2013

WHITE PAPER: This resource discusses the advantages the financial industry stands to gain by utilizing cloud services in Asia over traditional outsourcing, such as data security and data sovereignty.

Posted: 15 Mar 2013 | Published: 25 Jan 2013

WHITE PAPER: Read this white paper to gain insights on how you can accelerate and streamline your cloud migration by taking advantage of an advanced set of technologies. Realize the benefits their extensive list of features can deliver to your organization and discover how they can help you overcome common cloud challenges.

Posted: 28 Feb 2013 | Published: 31 May 2011

WHITE PAPER: This white paper provides an overview of Oracle's cloud computing strategy and examines how Oracle can help customers and partners plan their adoption and eventual evolution into the cloud.

Posted: 27 Feb 2013 | Published: 26 Feb 2013

WEBCAST: Explore this webcast to realise the impact of the cloud on business process management and the benefits organisations are realising from transiting to cloud-based BPM strategies. Gain insights about the real and perceived security risks along with how the cloud is shifting the economics of BPM.

Posted: 25 Feb 2013 | Premiered: Feb 25, 2013

IT BRIEFING: Accenture's technology vision assesses the impact of digital technology on the enterprise in 2013 and offers action points for CIOs and business leaders.

Posted: 19 Feb 2013 | Published: 19 Feb 2013

PRODUCT OVERVIEW: In today's market, the most profitable businesses are those that have the agility and scalability required to respond to customer's changing needs. Their secret to success? The right CRM tools. Read on to learn about one pay-as-you-go CRM tool designed to provide you with all the key CRM features in a cost-effective package.

Posted: 11 Feb 2013 | Published: 11 Feb 2013

BROCHURE: Due to the convergence of cloud mobile, big data, and other trends, it is critical to manage the disruptive forces in how applications are designed, managed and consumed. Join Gartner's Application Architecture, Development & Integration Summit 2013 to explore the trends of cloud, mobile, big data and other trends. Continue to register today!

Posted: 06 Feb 2013 | Published: 06 Feb 2013

WEBCAST: In this on-demand webcast, Mark Duffey, President and CEO of the first nationwide funeral planning and concierge service company, Everest, discusses his move to CRM in the cloud.By easily migrating to software-as-a-service (SaaS), Everest was able to provide more immediate information to their clients and save 60% in costs.

Posted: 04 Feb 2013 | Premiered: Feb 4, 2013

WHITE PAPER: Contact centers that offer both inbound and outbound capabilities have the ability to maximize revenue and optimize productivity. Read this white paper to learn more about a solution to help your business gain the most revenue. Find out some of the advantages provided by cloud-based call centers by reading this resource now.

Posted: 28 Jan 2013 | Published: 28 Jan 2013

WHITE PAPER: View this white paper to learn more about the focus Expert Planet placed on cloud-based contact center from the beginning. It explores the development productivity gains and the greater efficiency achieved through Salesforce integration. Develop a better understanding of cloud-based benefits by reading this white paper now.

Posted: 28 Jan 2013 | Published: 28 Jan 2013

PRODUCT LITERATURE: Discover the latest in cloud offerings from HP cloud solutions. Realize which cloud model is best-suited for your organization and gain advice on determining which applications are ready for the cloud.

Posted: 24 Jan 2013 | Published: 24 Jan 2013

BROCHURE: Join us on 5-7 March for Gartner's Symposium ITxpo 2012 in Dubai, U.A.E. as more than 500 CIOs and senior IT executives come together for the most comprehensive and strategic conference with the aim to drive business forward. Access this resource for an in-depth overview of this year's symposium and find out how you can register today!

Posted: 23 Jan 2013 | Published: 23 Jan 2013

WEBCAST: Watch this webcast to learn the advantage of cloud-based customer service delivery, including rapid implementation, an instant return-on-investment, flexibility and easy upgrades, capabilities to handle a mobile workforce, optimal security, and the ability to focus your resources on high-value tasks.

Posted: 20 Dec 2012 | Premiered: Dec 20, 2012

WEBCAST: This webcast explains that you don't have to move everything to the cloud, and that – in some cases – it's actually preferable to keep some things on premise. Learn how you can develop a hybrid approach and find an adaptable provider able to pull data from legacy systems to the cloud and vice versa.

Posted: 20 Dec 2012 | Premiered: Dec 20, 2012