Cloud CRM

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Pushing the Boundaries: Symantec’s Software-Defined Data Center Powered by Vmware vCloud Suite
sponsored by Symantec Corporation
CASE STUDY: Evolving from an antivirus software company to a global Fortune 500 company, Symantec's mission is to help customers of all sizes secure and manage information. Their goal was to transform enterprise customer support services for faster, responsive service, and improve scalability and agility of IT service.
Posted: 23 Oct 2014 | Published: 23 Oct 2014

Symantec Corporation

Taming Shadow IT
sponsored by BitGlass
WHITE PAPER: This white paper offers an in-depth guide book to IT security in regards to cloud computing and applications.
Posted: 21 Oct 2014 | Published: 21 Oct 2014


Their "Special Sauce?" Cloud Service Providers & Their Software-Defined Networks
sponsored by Brocade
WHITE PAPER: In this white paper, IDC examines how SDN and other software-based network infrastructures can provide an integral fulcrum on which CSPs can align their network infrastructure with the requirements and business objectives of their customers.
Posted: 21 Oct 2014 | Published: 21 Oct 2014

Brocade

The Conversational Cloud – Beyond the Hosted Contact Center
sponsored by [24]7 Customer Inc.
WHITE PAPER: Learn how the cloud is helping organizations revamp their contact centers.
Posted: 21 Oct 2014 | Published: 31 Dec 2013

[24]7 Customer Inc.

Are You Covering Your SaaS?
sponsored by BitGlass
WHITE PAPER: This whitepaper examines the top cloud adoption trends, including which industries are taking the most advantage of the cloud and which are still holding out. You'll also discover what the biggest barriers are when it comes to implementing cloud-based computing systems.
Posted: 10 Oct 2014 | Published: 10 Oct 2014


Real CIOs of the Cloud
sponsored by Workday
WHITE PAPER: Access the following white paper to hear from actual CIOs and what SaaS and cloud have done for them. Find out why this solution allows for stronger CRM initiatives, business transformation, and more.
Posted: 09 Oct 2014 | Published: 31 Aug 2012

Workday

Private Cloud in the Hybrid Cloud Era: The Critical Choices Driving Business Value and Agility
sponsored by IBM
WHITE PAPER: This informative whitepaper explores the role of the private cloud in the hybrid cloud era – discussing strategies for increased cloud service agility and performance.
Posted: 07 Oct 2014 | Published: 21 May 2014

IBM

Nuage Networks Welcome and Introduction
sponsored by Nuage Networks
WEBCAST: SDN and virtualization have taken the IT world by storm, but what does it really mean?
Posted: 06 Oct 2014 | Premiered: Oct 6, 2014

Nuage Networks

Unconstrained Networks for the Cloud Service Era
sponsored by Nuage Networks
WEBCAST: The cloud has arrived, and it's already changed how you use every network in your life. Things may have become easier for us, but not for the network.
Posted: 06 Oct 2014 | Premiered: Oct 6, 2014

Nuage Networks

What Does SDN Do?
sponsored by Nuage Networks
WEBCAST: SDN has gotten a lot of attention lately, and rightfully so.  But what does it actually do?
Posted: 06 Oct 2014 | Premiered: Oct 6, 2014

Nuage Networks

Unleash the Power of the Cloud
sponsored by Nuage Networks
VIDEO: When applications and compute platforms went to the cloud, it completely changed the way we use them.  Today, we need things to be instantaneous, automated and simple.  Most sections of IT have adapted, but the network has lagged behind.
Posted: 06 Oct 2014 | Premiered: 06 Oct 2014

Nuage Networks

Unleash the Power of SDN with Virtualized Services
sponsored by Nuage Networks
WEBCAST: Let's face it; end-users expect to be connected at all times.  Not to mention from anywhere in the world too.  But there's a way to make the network instantly consumable by anyone.
Posted: 03 Oct 2014 | Premiered: Oct 3, 2014

Nuage Networks

Enhance your cloud experience with a faster data center
sponsored by Nuage Networks
WHITE PAPER: Clients and end users want instant access to their chose applications - anytime, anywhere. To meet this demand, most IT professionals turn to the cloud.
Posted: 03 Oct 2014 | Published: 03 Oct 2014

Nuage Networks

Survey results revealed: networking experts examine cloud, SDN and the future of networking
sponsored by Juniper Networks, Inc.
WEBCAST: From determining a budget, ROI and business drivers, to understanding the unique barriers to addoption, there's a lot to think about when planning a new virtualization or SDN strategy.  This webcast will answer FAQs most IT professionals have before making the switch.
Posted: 02 Oct 2014 | Premiered: Oct 2, 2014

Juniper Networks, Inc.

Optimize the Customer Experience through Cloud Contact Centers
sponsored by Five9
WHITE PAPER: According to a recent survey in January 2014, 31% of contact centers are deployed in the cloud, and that number will only continue to rise. Why are so many businesses migrating their contact centers from on-premises to the cloud? Find out in this report from the Aberdeen Group.
Posted: 26 Sep 2014 | Published: 31 Jul 2014

Five9

The Hidden ROI of a Cloud-based Contact Center
sponsored by Five9
ANALYST REPORT: In this report from the Aberdeen Group, discover the top business drivers for investing in a cloud-based contact center, as well as the benefits companies experienced as a result of implementation.
Posted: 26 Sep 2014 | Published: 31 Jan 2013

Five9

Why Cloud: An Executive Brief
sponsored by Five9
WHITE PAPER: Uncover the 10 reasons why you should bring the cloud to your contact center.
Posted: 23 Sep 2014 | Published: 23 Sep 2014

Five9

Debunking Cloud Software’s Biggest Myths
sponsored by Five9
WHITE PAPER: Separate fact from fiction in regards to the cloud, and find out how cloud can help you get your contact center up and running at the drop of the hat after implementation.
Posted: 23 Sep 2014 | Published: 23 Sep 2014

Five9

New Advanced Servers Deliver IT Flexibility to Your Applications
sponsored by Dell, Inc. and Intel®
WHITE PAPER: Broad adoption of real-time analytics, cloud solutions, big data initiatives and virtualization is transforming the data center. View this solution brief to learn more about how data centers are evolving to improve performance and agility at any scale.
Posted: 19 Sep 2014 | Published: 19 Sep 2014

Dell, Inc. and Intel®

Cloud-Based Agent Performance Optimization Applications: The Last Great Shift to the Cloud
sponsored by Genesys
WHITE PAPER: Cloud deployment has become the preferred method for companies sourcing their CRM and contact center applications for inbound and outbound contact handling. This Market Insight examines the prospects for these applications and discusses when it might be appropriate for contact centers to complete the move into the cloud with hosted APO.
Posted: 17 Sep 2014 | Published: 17 Sep 2014

Genesys

10 Considerations in Moving to the Cloud: Is the Cloud Right for Your Contact Center?
sponsored by Genesys
EBOOK: As more network centers continue to embrace the cloud, there are plenty of service choices - and they can be tricky to choose from.
Posted: 15 Sep 2014 | Published: 15 Sep 2014

Genesys

Improve Service with a Single View of the Customer
sponsored by Informatica
WHITE PAPER: Uncover the impact of cloud master data management (MDM) on CRM success, as well as the 5 stages of the customer lifecycle.
Posted: 20 Aug 2014 | Published: 30 Jun 2013

Informatica

Consolidating Multiple Salesforce Orgs - A Best Practice Guide
sponsored by Informatica
WHITE PAPER: Learn about the various approaches to addressing the multi-org challenge, and find out how a cloud-based master data management (MDM0 solution can maximize end-user adoption and return on investment.
Posted: 20 Aug 2014 | Published: 30 Jun 2013

Informatica

The Importance of the Network for Converged Infrastructure Solutions
sponsored by Hewlett-Packard Company
EGUIDE: The cloud drives true converged infrastructure solutions for network, storage and computer resources, but virtulization and the network make it possible.
Posted: 18 Aug 2014 | Published: 18 Aug 2014

Hewlett-Packard Company

Egenera's Managed Cloud Services - The Fastest Way to the Cloud
sponsored by Egenera
WHITE PAPER: Access this white paper to learn about a cloud computing solution designed for select MSPs that provides software, implementation, ongoing cloud management, consistent support and cloud expertise.
Posted: 11 Aug 2014 | Published: 11 Aug 2014

Egenera
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