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Out with the Old, in with the New: Modernizing Applications
sponsored by Dell, Inc.
EGUIDE: Not all applications that run successfully on-premise can be easily migrated to the cloud. This expert e-guide serves as a guide to application modernization, and offers a checklist to help you mitigate risk during legacy modernization.
Posted: 24 Jul 2014 | Published: 24 Jul 2014

Dell, Inc.

The Benefits of Social and Cloud-based CRM Tools
sponsored by Microsoft India
EGUIDE: In order to stay competitive, you need to know what customers are saying about your business, and you need to participate in the conversation as well. In this e-guide, learn from CRM experts what makes a social CRM tool successful, and why cloud-based CRM systems may be the right choice for you.
Posted: 17 Jul 2014 | Published: 17 Jul 2014

Microsoft India

New CRM Technology Empowers, Saves Time, and Improves Efficiency
sponsored by Microsoft India
CASE STUDY: Siloed tools and processes, along with a lack of a centralized database, made it impossible for Tyroo Media to keep up with a growing number of customers. This brief case study illustrates how Tyroo implemented a new online CRM platform that offered a central database and a 360-degree view of customers, from sales to delivery.
Posted: 10 Jul 2014 | Published: 31 Jan 2013

Microsoft India

Next-Generation CRM: Driving Productivity with End-to-End Cloud Services
sponsored by Microsoft India
WHITE PAPER: This IDC report offers an in-depth look at the "as a service" delivery model -- including SaaS, Platform-as-a-Service (Paas) and Infrastructure-as-a-Service (IaaS) --, the benefits of cloud computing in general, and requirements for SaaS. Plus, explore the specific benefits of cloud for CRM.
Posted: 10 Jul 2014 | Published: 31 Jul 2011

Microsoft India

4 Steps to a Virtualized Contact Centre
sponsored by Genesys
WHITE PAPER: Good customer service has become strategically important for companies, yet at the same time, many customer service professionals need to do more with less. Creating a virtual Contact Centre environment allows companies to achieve both goals.
Posted: 07 Jul 2014 | Published: 03 Jul 2014

Genesys

IDC Box: Cloud Content-Based Collaboration for the Enterprise Comes to Europe
sponsored by Box
WHITE PAPER: The following IDC Link white paper explores the current state of Box customer perceptions in Europe. Learn what new technologies and changes are happening to the face of cloud content management and what it means fir the business in the near future.
Posted: 24 Jun 2014 | Published: 24 Jun 2014

Box

Cloud Resource Management the Right Way
sponsored by Red Hat
WHITE PAPER: Find out how Red Hat® CloudForms gives IT administrators and managers a comprehensive solution to optimize their virtual, private cloud, and hybrid cloud infrastructures with advanced capacity planning and sophisticated resource management capabilities.
Posted: 23 Jun 2014 | Published: 08 Aug 2013

Red Hat

The Agility Gap in Today's Private Clouds
sponsored by Red Hat
WHITE PAPER: Is your private cloud truly agile and helping your users overcome their business challenges as quickly and efficiently as possible? Read this whitepaper to find out.
Posted: 20 Jun 2014 | Published: 31 Dec 2013

Red Hat

Driving Enterprise Transformation with Box and Office 365
sponsored by Box
WHITE PAPER: The following white paper explores how adopting cloud-based architecture and blending content creation and collaboration, you can enable a much more efficient, cost-effective, and user centric business model. Read on to learn how you can get started now.
Posted: 12 Jun 2014 | Published: 12 Jun 2014

Box

Solution Spotlight: CIOs exploit the cloud computing model for business gains
sponsored by IBM
EGUIDE: This expert guide discusses how a video game developer was able to exploit the cloud computing model for business gains. Read on and find out the projected landscape of cloud computing as well as the anticipated growth of cloud technology and the effects it will have on IT as a whole.
Posted: 06 Jun 2014 | Published: 06 Jun 2014

IBM

Solution Spotlight: CEB: Three steps to an enterprise framework for managing cloud risks
sponsored by IBM
EGUIDE: In this exclusive guide from SearchCIO.com, learn what industry experts believe IT leaders managing cloud risk should keep in mind, as well as what an enterprise framework for managing cloud services entails.
Posted: 06 Jun 2014 | Published: 06 Jun 2014

IBM

How Cloud-Based Contact Centers Improve Customer Experience
sponsored by Genesys
WHITE PAPER: In a recent survey, 60% of respondents said executives want to differentiate their organization based on customer experience management (CEM). In this technology adoption profile, explore current CEM trends -- including goals, strategies, and challenges -- as well as how to improve customer experience with the right contact center technologies
Posted: 04 Jun 2014 | Published: 31 Mar 2013

Genesys

Five Simple Strategies to Make Your Contact Center a Success
sponsored by Genesys
WHITE PAPER: View this informative white paper to learn how to cost-effectively increase the level of service in your contact center with the right technology. Discover five best practices to make your call center a success.
Posted: 03 Jun 2014 | Published: 03 Jun 2014

Genesys

Deploying a Contact Center in the Cloud - A Guide to Best Practices
sponsored by Genesys
WHITE PAPER: To effectively engage with customers across a newly-broadened spectrum of channels, savvy organizations are looking to cloud-based contact centers. In this white paper, discover 10 best practices for deploying and managing cloud-based contact centers that will help you keep costs down, customers happy, and processes efficient.
Posted: 03 Jun 2014 | Published: 31 Jul 2012

Genesys

Intelligent Self-Service and Personalization: Rethink the Customer Experience
sponsored by Genesys
WHITE PAPER: With the right combination of intelligent self-service and agent-assisted service, you can ensure efficiency gains, cost savings, and customer satisfaction. View this white paper to learn what it takes to implement intelligence self-service, such as integrated applications, business intelligence, business rules, and integrated channels.
Posted: 02 Jun 2014 | Published: 02 Jun 2014

Genesys

Boosting Customer Loyalty and Bottom Line Results - Putting Customer Experience First in Your Contact Centre
sponsored by Genesys
WHITE PAPER: Customer experience management (CEM) is coming to the forefront as one of the best ways to differentiate your organization. This white paper explores key elements of the customer experience (CX) and how to achieve better CEM while improving operational effectiveness and driving down costs.
Posted: 30 May 2014 | Published: 30 May 2014

Genesys

The Mixed Blessings of Contact Center Automation
sponsored by SearchCRM
EBOOK: Contact center technologies ease customer frustration with call center inefficiency, but they don't replace the human touch.
Posted: 28 May 2014 | Published: 28 May 2014

SearchCRM

Pricing and Licensing Reference Guide: Microsoft CRM Suite
sponsored by Microsoft India
PRODUCT LITERATURE: Wehn selecting a CRM suite, you have to choose between on-premise and cloud tools, and evaluate pricing and licensing costs when applicable -- but research can be a pain. Fortunately, this resource makes it a little easier, with a one-stop quick reference guide to pricing and licensing for one CRM suite, available on-premise and in the cloud.
Posted: 22 May 2014 | Published: 31 Dec 2013

Microsoft India

Simplify and Accelerate Service Delivery with SmartCloud Orchestrator: Cloud Management for your IT Services
sponsored by IBM
DATA SHEET: Access this infographic and learn about a cloud management platform for your IT services.
Posted: 21 May 2014 | Published: 21 May 2014

IBM

Private Cloud in the Hybrid Cloud Era: The Critical Choices Driving Business Value and Agility
sponsored by IBM
WHITE PAPER: This informative whitepaper explores the role of the private cloud in the hybrid cloud era – discussing strategies for increased cloud service agility and performance.
Posted: 21 May 2014 | Published: 21 May 2014

IBM

Manage your Cloud Services with IBM SmartCloud Orchestrator
sponsored by IBM
WEBCAST: This informative resource outlines a unique cloud services platform that will improve your service management and delivery.
Posted: 21 May 2014 | Premiered: Mar 13, 2014

IBM

Customers need your assistance – how you can help them faster
sponsored by Salesforce
WEBCAST: Watch this brief demo to discover how the Service Cloud tool can simplify the way to assist your customers.
Posted: 25 Apr 2014 | Premiered: May 8, 2013

Salesforce

Secure content sharing – a CBR special report
sponsored by Box
WHITE PAPER: The following Computer Business Review white paper explores the importance of embracing cloud-based solutions. Gain a solid understanding of how your business can improve with the cloud and more.
Posted: 25 Apr 2014 | Published: 25 Apr 2014

Box

Fuel Customer Service Agent's Productivity
sponsored by Salesforce
WEBCAST: Watch this brief webcast now to view a demo of the Service Cloud and uncover its key features to learn how you can improve customer service agent's productivity.
Posted: 24 Apr 2014 | Premiered: Feb 20, 2014

Salesforce

Outsmart the Competition with Service Cloud
sponsored by Salesforce
WEBCAST: Why is mobile customer service essential? Find out in this brief demo of a tool putting CRM in the hands of marketing and sales professionals – from anywhere, anytime.
Posted: 24 Apr 2014 | Premiered: May 29, 2013

Salesforce
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