All resources sponsored by:

Five9

1 - 25 of 28 Matches
The Drivers Behind Contact Center Technology Upgrades
sponsored by Five9
EGUIDE:Many companies are looking to upgrade their contact centers – customers have shifted to countless communication channels, and businesses must adapt to keep up. This expert e-guide dives into the world of multi-channel communication strategies, and how they influence your contact center's infrastructure.
Posted: 10 Oct 2014 | Published: 10 Oct 2014
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Take Advantage of Multi-Channel to Improve CEM
sponsored by Five9
EGUIDE:In this expert e-guide, explore the benefits and business drivers of integrating your data across all channels. Discover what tools and strategies you'll need to achieve a truly integrated, cross-channel customer experience.
Posted: 10 Oct 2014 | Published: 10 Oct 2014
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Journey to the Cloud
sponsored by Five9
WHITE PAPER:Is your sales team identifying the best leads within the massive collection of opportunities? This white paper discusses how one company turned to a cloud-based solution to easily organize inbound leads to help identify the largest sales opportunities.
Posted: 29 Sep 2014 | Published: 29 Sep 2014
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Practical/Tactical: A Guide to Maximizing Agent Efficiency
sponsored by Five9
WHITE PAPER:41% of contact centers deliberately sacrifice the customer experience to boost efficiency. View this white paper now to find out several ways to boost effectiveness without pushing the customer to the side.
Posted: 29 Sep 2014 | Published: 29 Sep 2014
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Social Customer Care: Steps to Success in 2014
sponsored by Five9
WHITE PAPER:Social media is changing the game of customer experience management (CEM). In this report, learn how top-performing companies are reaping the benefits of social CEM, and discover best practices for improving your company's social customer care programs.
Posted: 26 Sep 2014 | Published: 31 Aug 2014
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Reach, Converse, Close: Automated Assisted Dialing Comes of Age
sponsored by Five9
WHITE PAPER:In this report from the Aberdeen Group, get a comprehensive look at how automated assisted dialing (AAD) is improving the effectiveness of phone conversations and boosting the sales pipeline.
Posted: 26 Sep 2014 | Published: 31 May 2014
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Optimize the Customer Experience through Cloud Contact Centers
sponsored by Five9
WHITE PAPER:According to a recent survey in January 2014, 31% of contact centers are deployed in the cloud, and that number will only continue to rise. Why are so many businesses migrating their contact centers from on-premises to the cloud? Find out in this report from the Aberdeen Group.
Posted: 26 Sep 2014 | Published: 31 Jul 2014
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The Hidden ROI of a Cloud-based Contact Center
sponsored by Five9
ANALYST REPORT:In this report from the Aberdeen Group, discover the top business drivers for investing in a cloud-based contact center, as well as the benefits companies experienced as a result of implementation.
Posted: 26 Sep 2014 | Published: 31 Jan 2013
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Contact Center Report: Calming Customer Rage in the Modern Service Era
sponsored by Five9
WHITE PAPER:Customer expectations of service are higher than ever before, and they have little patience to deal with sub-par levels of support. So how do you avoid angry customers, and calm the customer rage if it occurs? Find out in this contact center report.
Posted: 26 Sep 2014 | Published: 30 Nov 2013
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Why Cloud: An Executive Brief
sponsored by Five9
WHITE PAPER:Uncover the 10 reasons why you should bring the cloud to your contact center.
Posted: 23 Sep 2014 | Published: 23 Sep 2014
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Customer Engagement Analytics: How to Use Data to Create (and Keep) Happy Customers
sponsored by Five9
WHITE PAPER:Learn how customer engagement analytics can help your company achieve success in customer experience management (CEM).
Posted: 23 Sep 2014 | Published: 31 May 2014
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Contact Center Workforce Optimization: Secrets to Unlock Agent Productivity & Performance
sponsored by Five9
WHITE PAPER:Uncover contact center workforce optimization (WFO) best practices that can help you enhance your customer experience.
Posted: 23 Sep 2014 | Published: 31 May 2014
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Debunking Cloud Software’s Biggest Myths
sponsored by Five9
WHITE PAPER:Separate fact from fiction in regards to the cloud, and find out how cloud can help you get your contact center up and running at the drop of the hat after implementation.
Posted: 23 Sep 2014 | Published: 23 Sep 2014
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Contact Center Report: Calming Customer Rage in the Modern Service Era
sponsored by Five9
WHITE PAPER:If customers don't get the service they expect, they can easily become irritated, or even enraged. And 85% of customers will retaliate against a company of they needs aren't met! So how can you at least, ease customer rage, and at best, prevent it in the first place?
Posted: 31 Dec 2013 | Published: 13 Nov 2013
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Reinventing the Customer Service Experience to Capture Loyalty
sponsored by Five9
WHITE PAPER:In today's fast paced environment, customer interaction is at a high level of importance - it can make or break the reputation of your business. Consult this informative white paper to learn more about how you can deliver proactive customer service at the right time and other best practices.
Posted: 15 Aug 2013 | Published: 28 Jan 2013
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Multichannel Contact Centers: Metrics and Realities
sponsored by Five9
EGUIDE:This expert e-guide discusses the new multichannel realities of the contact center and explores how technologies have started to reflect these changes, as well as tips for benchmarking these new metrics. While there is no agreed-upon industry standard for call center metrics, you can review 11 of the most important ones inside.
Posted: 03 Jun 2014 | Published: 03 Jun 2014
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Contact Center Metrics and Performance Management
sponsored by Five9
EGUIDE:This expert e-guide provides tips and best practices for working with new contact center metrics to ensure customer satisfaction through every communication channel. Learn how to determine and implement a set of key performance indicators (KPIs) for new channels such as mobile and social media, as well as how to formalize CCPM for optimum results.
Posted: 21 May 2014 | Published: 21 May 2014
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New Analytics Approach Needed for Contact Center Success
sponsored by Five9
EGUIDE:This exclusive e-guide features advice from experts on how to take your contact center from good to great with the right metrics for success. You'll also learn how to make better use of the large amounts of social data that are entering CRM systems with the right analytics approach.
Posted: 21 May 2014 | Published: 21 May 2014
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Multi-Channel Contact Center Metrics for Analyzing Customer Satisfaction
sponsored by Five9
EGUIDE:This exclusive e-guide discusses the contact center metrics necessary to measure customer experience across multiple channels, including: chat, communities, email, social media, text messaging, and more.  Also, get an in-depth look at social media channels and how to avoid the top five pitfalls of social media in the contact center.
Posted: 14 Mar 2014 | Published: 14 Mar 2014
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Contact Center's Strategic Role Within Broader CEM Initiatives
sponsored by Five9
EGUIDE:This expert e-guide provides best practices for connecting the contact center and IT departments for stronger collaboration and overall CEM success.  Learn more about the strategic role the contact center can play in overall CEM initiatives by reading now.
Posted: 13 Mar 2014 | Published: 13 Mar 2014
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Contact Center: Mobile Apps and KPI to Boost Customer Satisfaction
sponsored by Five9
EGUIDE:In this expert e-guide, explore the emergence of mobile contact center apps for creating a better customer experience.   You'll also discover best practices for cutting through copious contact center data with key performance indicators (KPI).
Posted: 13 Mar 2014 | Published: 13 Mar 2014
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The Hidden ROI of a Cloud-based Contact Center
sponsored by Five9
ANALYST REPORT:Access this report from Aberdeen Group to examine some of the top business drivers for cloud-based contact centers. You'll also explore the benefits that the cloud offers contact centers, and how it improves customer experience over traditional call center deployments.
Posted: 30 Sep 2013 | Published: 31 Jan 2013
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Overhauling a Legacy Contact Center: Starting Steps
sponsored by Five9
EGUIDE:Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations.
Posted: 10 May 2013 | Published: 10 May 2013
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Cost-Saving Tips for Contact Centers
sponsored by Five9
EGUIDE:For service organizations looking to cut costs, the contact center is the go-to department, seeing as it often has high staffing counts within the company. Check out this expert e-guide to learn how you can effectively identify opportunities and decrease spending in your contact center, without sacrificing customer experience.
Posted: 10 May 2013 | Published: 10 May 2013
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Why Cloud? Better Security than Most Companies Can Provide Themselves
sponsored by Five9
WHITE PAPER:This white paper explains how cloud security may be the safer investment for businesses, including customer-oriented organizations and contact centers. Discover why moving applications to the cloud could better protect your data than if it were kept on-premise.
Posted: 07 May 2013 | Published: 07 May 2013
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