All resources sponsored by:

Salesforce.com

1 - 25 of 55 Matches
Case Study: CareFirst Breaks Through Process Silos to Improve Customer Experience
sponsored by Salesforce.com
CASE STUDY:Learn how CareFirst, the largest health insurance provider in the US mid-Atlantic region, leveraged the Salesforce Service Cloud in order to decrease interaction times, increase customer satisfaction, and empower their employees.
Posted: 23 Mar 2017 | Published: 23 Mar 2017
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Salesforce Health Cloud: Patient Relationships, Not Records
sponsored by Salesforce.com
DATA SHEET:In this brief data sheet, explore a run-down of features and benefits of Salesforce's new Health Cloud.
Posted: 22 Mar 2017 | Published: 22 Mar 2017
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When Every Touchpoint is a Transaction: How Retail Brands Can Adapt to the New Customer Journey
sponsored by Salesforce.com
WHITE PAPER:This report discusses trends and best practices for engaging and selling to customers on the channel of their choice. Learn what leading tech brands, such as Pinterest, are doing to reach fast-growing social media and mobile users.
Posted: 22 Feb 2017 | Published: 22 Feb 2017
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Retail Organizations: The Next Stage of Transformation
sponsored by Salesforce.com
WHITE PAPER:This report is the result of 20 interviews and 200 surveys of executives from non-food retailers and brand manufacturers. Learn what you can do to offer a personalized blend of products, services and experiences to customers with an adaptive network of business partners. Take Cole Haan's partnership with ApplePay and Pinterest for example.
Posted: 22 Feb 2017 | Published: 22 Feb 2017
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Mobile Shopping Focus Report: Actionable Insights from 400 Million Shoppers
sponsored by Salesforce.com
WHITE PAPER:Mobile devices represent the biggest disruption to retail since commerce went digital, but ignoring it won't make it go away. In this report, learn about 4 areas of mobile transactions organizations must get right.
Posted: 21 Feb 2017 | Published: 21 Feb 2017
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While Retailers Face Disruption, High-Performers Offer a Blueprint for Growth
sponsored by Salesforce.com
WHITE PAPER:The following report is based on a survey of 300 executives in the retail industry. Discover the steps high-performers are taking to focus on geographic expansion, strategic partnerships, and new formats to drive growth.
Posted: 20 Feb 2017 | Published: 20 Feb 2017
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Report: Understanding The New Customer Landscape in Retail
sponsored by Salesforce.com
RESEARCH CONTENT:With seemingly unlimited access and knowledge, consumers control the terms of retailer engagement. Retailers need to effectively extend their brand experience to reach customers wherever they may be. This report explores the trends, attitudes and technologies shaping the customer landscape, and a 6-part roadmap to help you achieve CEM success.
Posted: 16 Feb 2017 | Published: 16 Feb 2017
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Case Study: Home Healthcare Company Drives Its Business and Improves Patient Care
sponsored by Salesforce.com
RESOURCE:In this IDC report, discover how an in-home nursing home implemented a CRM tool to retain patients for repeat business, increase referral acceptance from 10% to 75%, achieve 460% ROI, and more.
Posted: 25 Aug 2016 | Published: 30 Apr 2015
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Salesforce Shield for Healthcare
sponsored by Salesforce.com
WHITE PAPER:Learn how healthcare organizations can secure protected health data in the cloud while meeting compliance and governance requirements.
Posted: 14 Jul 2016 | Published: 14 Jul 2016
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2016 State of the Connected Patient Report
sponsored by Salesforce.com
WHITE PAPER:Explore the results of a survey conducted to understand how patients communicate with their healthcare providers, their opinions on telemedicine and wearable devices, and their experiences with post-discharge care.
Posted: 13 Jul 2016 | Published: 13 Jul 2016
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Analyzing Health Cloud and Salesforce's Healthcare Strategy
sponsored by Salesforce.com
EGUIDE:This expert e-guide digs into Salesforce's healthcare strategy and breaks down the top features of their new Health Cloud platform. Discover the ways this strategy can assist both patients and caregivers with real-time information on health records.
Posted: 23 Dec 2015 | Published: 23 Dec 2015
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Navigate the Crowded BI and Analytics Platform Market
sponsored by Salesforce.com
RESEARCH CONTENT:This Gartner Magic Quadrant report examines the top analytics platforms, helping you to find the one that suits your specific needs. Discover how to put the right BI capabilities in place, taking into account trends like big data, smart capabilities, AI, self-service, and more.
Posted: 29 Mar 2017 | Published: 16 Feb 2017
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How to Turn Insight into Performance with Analytics
sponsored by Salesforce.com
WHITE PAPER:This guide explores how to design and implement key sales analytics dashboards across integrated Salesforce and cloud environments. Discover how to empower each person in your sales organization to get the answers they need to make data-driven decisions about your customers and their behaviors.
Posted: 28 Mar 2017 | Published: 28 Mar 2017
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Best Practices to Design Analytics Apps
sponsored by Salesforce.com
WHITE PAPER:This white paper explores how to implement integrated, streamlined, and user-friendly analytics in big data environments. Uncover 4 key steps to designing effective dashboards that unlock modern reporting and BI capabilities.
Posted: 28 Mar 2017 | Published: 28 Mar 2017
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5 Ways Every Sales Rep Can Accelerate Success with Analytics
sponsored by Salesforce.com
WHITE PAPER:This Salesforce research report explores what to look for in an analytics tool and how to put real-time, critical insights in hands of not only executives but their employees as well. Discover how to unlock the information within your customer data to ensure better decision-making, identify best practices, and align your CRM and BI.
Posted: 27 Mar 2017 | Published: 31 Dec 2016
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Salesforce Marketing Cloud Takes Customers Personally
sponsored by Salesforce.com
EBOOK:Amid the noise of burgeoning channels of communication, Salesforce's marketing automation platform helps companies address customer needs more personally.
Posted: 30 Aug 2016 | Published: 29 Aug 2016
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Service Cloud Brings Intuitive UI to Customer Service and Support
sponsored by Salesforce.com
EGUIDE:Call center agents need to be able to access customer account information, but historically they have struggled to do so. In this guide, explore how Service Cloud can help you streamline your agents' access to critical customer information, and how the platform's UI and Lightning development architecture play large roles in that.
Posted: 21 Jul 2016 | Published: 19 Jul 2016
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Improving Customer Service with Knowledge Management Systems
sponsored by Salesforce.com
EGUIDE:Customer service is a battleground on which many companies fight to gain competitive edge. Access an exclusive Q&A with Larry Robinson, Senior VP of Product Management for the Service Cloud, and learn how to create solid customer experience and agent productivity using a knowledge management system.
Posted: 20 Jul 2016 | Published: 19 Jul 2016
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Improving Omnichannel Customer Service with Salesforce IoT Cloud
sponsored by Salesforce.com
EGUIDE:Read our interview with Larry Robinson, senior VP of product management for the Service Cloud at Salesforce, in which he discusses the importance of creating a solid customer experience and agent productivity. He also talks about how Salesforce expects to deliver that with Salesforce IoT Cloud.
Posted: 20 Jul 2016 | Published: 19 Jul 2016
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Service Cloud: New Capabilities Aiming to Unify Fragmented CEM
sponsored by Salesforce.com
EGUIDE:Did you know that 61% of consumers must interact with a company on multiple channels to resolve a customer service issue? And did you also know that Salesforce has brought new capabilities to Service Cloud, aiming to help unify fragmented customer journeys? View this guide to learn about them, it's pricing and availability.
Posted: 20 Jul 2016 | Published: 19 Jul 2016
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Four Reasons it's Time to Move Beyond Excel
sponsored by Salesforce.com
WHITE PAPER:Excel works great for inputting data and crunching numbers, but it simply can't provide a comprehensive view of your data. In this white paper, discover how you can visualize data like never before and uncover hidden insights. Learn how you can explore sales data on any device, accelerate time to value, and ultimately, see the whole picture.
Posted: 07 Jul 2016 | Published: 07 Jul 2016
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5 Questions Every IT Department Should Be Able to Answer
sponsored by Salesforce.com
WHITE PAPER:What companies need are agile analytics tools that help users get insights, and help IT maximize its bandwidth and abilities to help reach business goals. Answer these 5 key questions to help IT pros and business users leverage data.
Posted: 19 Nov 2015 | Published: 19 Nov 2015
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5 Questions Every Human Resources Department Should Be Able to Answer
sponsored by Salesforce.com
WHITE PAPER:Key decision makers are on the hunt to uncover patterns that illuminate unforeseen trends once buried in your data. Here are the top 5 questions your HR professionals should be asking — and ways to get the answers. Access now to ensure you're getting the most out of your data.
Posted: 19 Nov 2015 | Published: 19 Nov 2015
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5 Questions Every Finance Department Should Be Able to Answer
sponsored by Salesforce.com
WHITE PAPER:Key decision makers are on the hunt to uncover patterns that illuminate unforeseen trends once buried in your data. Here are the top 5 questions your finance professionals should be asking — and ways to get the answers. Access now to ensure you're getting the most out of your data.
Posted: 19 Nov 2015 | Published: 19 Nov 2015
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Survey: Analytics Impact on Businesses
sponsored by Salesforce.com
WHITE PAPER:Access this report for real-world results businesses are experiencing when they tap the data available to them. Read on to see the growing role of analytics, and how to leverage such insights for actual business improvement.
Posted: 18 Nov 2015 | Published: 18 Nov 2015
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