All resources sponsored by:

Salesforce.com

1 - 25 of 44 Matches
When Every Touchpoint is a Transaction: How Retail Brands Can Adapt to the New Customer Journey
sponsored by Salesforce.com
WHITE PAPER:This report discusses trends and best practices for engaging and selling to customers on the channel of their choice. Learn what leading tech brands, such as Pinterest, are doing to reach fast-growing social media and mobile users.
Posted: 22 Feb 2017 | Published: 22 Feb 2017
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Retail Organizations: The Next Stage of Transformation
sponsored by Salesforce.com
WHITE PAPER:This report is the result of 20 interviews and 200 surveys of executives from non-food retailers and brand manufacturers. Learn what your organization can do to offer a personalized blend of products, services and experiences to customers with an adaptive network of business partners.
Posted: 22 Feb 2017 | Published: 22 Feb 2017
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Mobile Shopping Focus Report: Actionable Insights from 400 Million Shoppers
sponsored by Salesforce.com
WHITE PAPER:Mobile devices represent the biggest disruption to retail since commerce went digital, but ignoring it won't make it go away. In this report, learn about 4 areas of mobile transactions organizations must get right.
Posted: 21 Feb 2017 | Published: 21 Feb 2017
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While Retailers Face Disruption, High-Performers Offer a Blueprint for Growth
sponsored by Salesforce.com
WHITE PAPER:The following report is based on a survey of 300 executives in the retail industry. Discover the steps high-performers are taking to focus on geographic expansion, strategic partnerships, and new formats to drive growth.
Posted: 20 Feb 2017 | Published: 20 Feb 2017
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Report: Understanding The New Customer Landscape in Retail
sponsored by Salesforce.com
RESEARCH CONTENT:With seemingly unlimited access and knowledge, consumers control the terms of retailer engagement. Retailers need to effectively extend their brand experience to reach customers wherever they may be. This report explores the trends, attitudes and technologies shaping the customer landscape, and a 6-part roadmap to help you achieve CEM success.
Posted: 16 Feb 2017 | Published: 16 Feb 2017
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Salesforce Marketing Cloud Takes Customers Personally
sponsored by Salesforce.com
EBOOK:Amid the noise of burgeoning channels of communication, Salesforce's marketing automation platform helps companies address customer needs more personally.
Posted: 30 Aug 2016 | Published: 29 Aug 2016
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Service Cloud Brings Intuitive UI to Customer Service and Support
sponsored by Salesforce.com
EGUIDE:Call center agents need to be able to access customer account information, but historically they have struggled to do so. In this guide, explore how Service Cloud can help you streamline your agents' access to critical customer information, and how the platform's UI and Lightning development architecture play large roles in that.
Posted: 21 Jul 2016 | Published: 19 Jul 2016
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Improving Customer Service with Knowledge Management Systems
sponsored by Salesforce.com
EGUIDE:Customer service is a battleground on which many companies fight to gain competitive edge. Access an exclusive Q&A with Larry Robinson, Senior VP of Product Management for the Service Cloud, and learn how to create solid customer experience and agent productivity using a knowledge management system.
Posted: 20 Jul 2016 | Published: 19 Jul 2016
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Improving Omnichannel Customer Service with Salesforce IoT Cloud
sponsored by Salesforce.com
EGUIDE:Read our interview with Larry Robinson, senior VP of product management for the Service Cloud at Salesforce, in which he discusses the importance of creating a solid customer experience and agent productivity. He also talks about how Salesforce expects to deliver that with Salesforce IoT Cloud.
Posted: 20 Jul 2016 | Published: 19 Jul 2016
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Service Cloud: New Capabilities Aiming to Unify Fragmented CEM
sponsored by Salesforce.com
EGUIDE:Did you know that 61% of consumers must interact with a company on multiple channels to resolve a customer service issue? And did you also know that Salesforce has brought new capabilities to Service Cloud, aiming to help unify fragmented customer journeys? View this guide to learn about them, it's pricing and availability.
Posted: 20 Jul 2016 | Published: 19 Jul 2016
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5 Questions Every IT Department Should Be Able to Answer
sponsored by Salesforce.com
WHITE PAPER:Key decision makers are on the hunt to uncover patterns that illuminate unforeseen trends once buried in your data.Here are the top 5 questions your IT professionals should be asking — and ways to get the answers. Access now to ensure you're getting the most out of your data.
Posted: 19 Nov 2015 | Published: 19 Nov 2015
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5 Questions Every Human Resources Department Should Be Able to Answer
sponsored by Salesforce.com
WHITE PAPER:Key decision makers are on the hunt to uncover patterns that illuminate unforeseen trends once buried in your data. Here are the top 5 questions your HR professionals should be asking — and ways to get the answers. Access now to ensure you're getting the most out of your data.
Posted: 19 Nov 2015 | Published: 19 Nov 2015
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5 Questions Every Finance Department Should Be Able to Answer
sponsored by Salesforce.com
WHITE PAPER:Key decision makers are on the hunt to uncover patterns that illuminate unforeseen trends once buried in your data. Here are the top 5 questions your finance professionals should be asking — and ways to get the answers. Access now to ensure you're getting the most out of your data.
Posted: 19 Nov 2015 | Published: 19 Nov 2015
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Survey: Analytics Impact on Businesses
sponsored by Salesforce.com
WHITE PAPER:Access this report for real-world results businesses are experiencing when they tap the data available to them. Read on to see the growing role of analytics, and how to leverage such insights for actual business improvement.
Posted: 18 Nov 2015 | Published: 18 Nov 2015
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5 Ways Analytics Will Rock Your Sales
sponsored by Salesforce.com
WHITE PAPER:Access this whitepaper for 5 essential ways data can revamp your sales cycle, and how this translates to new revenue. Read on to ensure you are tapping all the resources at your disposal, and capitalizing on the proper channels for improved revenue.
Posted: 18 Nov 2015 | Published: 18 Nov 2015
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5 Questions Every Marketing Department Should Be Able to Answer
sponsored by Salesforce.com
WHITE PAPER:Access this whitepaper to discover 5 essential questions every marketing department should be able to answer, and how data analytics is stepping up to the plate to help. Read on to tap into the data you already have, and bolster your revenue flows.
Posted: 13 Nov 2015 | Published: 13 Nov 2015
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3 Pillars of Customer Experience in Today's Connected World
sponsored by Salesforce.com
WHITE PAPER:Access this white paper to learn three steps to meeting customers' rising expectations in today's hyper-connected world: Personalized service, smarter support, and faster connection.
Posted: 19 Jan 2015 | Published: 19 Jan 2015
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6 Hidden Secrets to Offering Exceptional Customer Service
sponsored by Salesforce.com
WHITE PAPER:The ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now.
Posted: 10 Oct 2013 | Published: 10 Oct 2013
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The Future Of Mobile Application Development
sponsored by Salesforce.com
ANALYST REPORT:This  report focuses on the changes application developers need to understand if they want to build modern applications that deliver contextual customer experiences. It also looks at how modern applications will evolve over the next few years and what development teams should prepare for now.
Posted: 29 Jul 2013 | Published: 17 Jan 2013
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The Business Impact Of Mobile Engagement
sponsored by Salesforce.com
ANALYST REPORT:Smartphones and tablets are game changers for engagement because people carry them everywhere they go. Check out this analyst report to see how mobile engagement transforms services and processes, and get a framework for prioritizing which apps and features will be most useful to your customers and employees.
Posted: 29 Jul 2013 | Published: 18 Dec 2012
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Salesforce Platform Mobile Services
sponsored by Salesforce.com
WHITE PAPER:With Salesforce Platform Mobile Services, developers and business users can quickly build engaging mobile apps—and connect customers, employees, partners, and products in new ways. Sign up now and get your free copy of the Salesforce Platform Mobile Services developer guide.
Posted: 26 Jul 2013 | Published: 26 Jul 2013
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The mini-guide to social customer service
sponsored by Salesforce.com
WHITE PAPER:Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.
Posted: 23 Jul 2012 | Published: 01 Jul 2012
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Mobile Application Development for Enterprise Organizations
sponsored by Salesforce.com
EGUIDE:As more people become attached to their mobile devices, mobile application development should be high on your list of priorities as it may be the best way to reach your target audience. Read this expertly-compiled e-to learn how you can best develop your mobile applications to optimize their speed and reliability to surpass user expectations.
Posted: 31 May 2012 | Published: 31 May 2012
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Social channels changing contact center certification
sponsored by Salesforce.com
EGUIDE:In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.
Posted: 20 Mar 2012 | Published: 20 Mar 2012
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8 contact center best practices
sponsored by Salesforce.com
EGUIDE:Read this expert e-guide to see what Donna Fluss and Michael Krigsman have to say about how companies can ensure contact centers utilize new social media, video and mobile support to their best advantage.
Posted: 20 Mar 2012 | Published: 20 Mar 2012
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