All resources sponsored by:

Salesforce.com

1 - 25 of 27 Matches
6 Hidden Secrets to Offering Exceptional Customer Service
sponsored by Salesforce.com
WHITE PAPER:The ability to provide exceptional customer service has quickly become a business differentiator. This resource counts down six secrets to customer service success – read on to learn more now.
Posted: 10 Oct 2013 | Published: 10 Oct 2013
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The Future Of Mobile Application Development
sponsored by Salesforce.com
ANALYST REPORT:This  report focuses on the changes application developers need to understand if they want to build modern applications that deliver contextual customer experiences. It also looks at how modern applications will evolve over the next few years and what development teams should prepare for now.
Posted: 29 Jul 2013 | Published: 17 Jan 2013
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The Business Impact Of Mobile Engagement
sponsored by Salesforce.com
ANALYST REPORT:Smartphones and tablets are game changers for engagement because people carry them everywhere they go. Check out this analyst report to see how mobile engagement transforms services and processes, and get a framework for prioritizing which apps and features will be most useful to your customers and employees.
Posted: 29 Jul 2013 | Published: 18 Dec 2012
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Salesforce Platform Mobile Services
sponsored by Salesforce.com
WHITE PAPER:With Salesforce Platform Mobile Services, developers and business users can quickly build engaging mobile apps—and connect customers, employees, partners, and products in new ways. Sign up now and get your free copy of the Salesforce Platform Mobile Services developer guide.
Posted: 26 Jul 2013 | Published: 26 Jul 2013
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The mini-guide to social customer service
sponsored by Salesforce.com
WHITE PAPER:Social media has fundamentally changed the world of customer service. This comprehensive guide outlines the keys to success to realize your social customer service potential. Learn why actively engaging with customers is imperative, 4 vital customer services areas to focus on, and more.
Posted: 23 Jul 2012 | Published: 01 Jul 2012
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Mobile Application Development for Enterprise Organizations
sponsored by Salesforce.com
EGUIDE:As more people become attached to their mobile devices, mobile application development should be high on your list of priorities as it may be the best way to reach your target audience. Read this expertly-compiled e-to learn how you can best develop your mobile applications to optimize their speed and reliability to surpass user expectations.
Posted: 31 May 2012 | Published: 31 May 2012
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Social channels changing contact center certification
sponsored by Salesforce.com
EGUIDE:In this expert tip, find out which certification programs are getting overhauled, including those focused on individual call center managers and agents, such as the program from ICMI, and the costs associated with these certifications.
Posted: 20 Mar 2012 | Published: 20 Mar 2012
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8 contact center best practices
sponsored by Salesforce.com
EGUIDE:Read this expert e-guide to see what Donna Fluss and Michael Krigsman have to say about how companies can ensure contact centers utilize new social media, video and mobile support to their best advantage.
Posted: 20 Mar 2012 | Published: 20 Mar 2012
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A more social contact center
sponsored by Salesforce.com
EGUIDE:In this expert e-guide, you will discover ways that contact centers are using social media channels to manage customer contact volume and the 10 steps to creating a call center social media strategy.
Posted: 20 Mar 2012 | Published: 20 Mar 2012
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The Social-Powered Enterprise: How social media is transforming your most important disciplines
sponsored by Salesforce.com
EBOOK:This e-book is designed to help you embrace the rise of social media, to harness its power and put it to work throughout the company. It’s based on our experience helping thousands of companies put the power of social media to work. It also discusses the benefits of social-powered selling, including greater reach and better close rates.
Posted: 07 Feb 2012 | Published: 06 Feb 2012
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The Social Sales Revolution: 7 steps to get ahead
sponsored by Salesforce.com
EBOOK:This e-book examines how some of today’s most successful reps approach social sales. Among others, you’ll meet a wine salesman with almost a million Twitter followers, a global manufacturer who is taking orders on Facebook, and a storage saleswoman who used Twitter and other tools to exceed her quota by 200%.
Posted: 07 Feb 2012 | Published: 06 Feb 2012
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Enterprise Mobile Application Development Advice for SAP Users
sponsored by Salesforce.com
EGUIDE:There are a wide variety of applications for SAP to help enhance performance and simplify processes. In this eGuide, readers will learns about tips and best practices when it comes to planning an SAP application strategy.
Posted: 03 Feb 2012 | Published: 02 Feb 2012
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A Cloud Computing E-Book: Re-make or Re-model?
sponsored by Salesforce.com
EBOOK:The upsurge in cloud computing presents development teams with challenges that may require them to rethink established ways of building applications. Read this SearchSOA.com E-Book to get an overview of issues and strategies surrounding application development in the cloud.
Posted: 05 Aug 2011 | Published: 05 Aug 2011
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The Forrester Wave™: Platform-As-A-Service For App Dev And Delivery Professionals, Q2 2011
sponsored by Salesforce.com
WHITE PAPER:Forrester Research, Inc. evaluated top platform-as-a-service (PaaS) vendors for Q2, 2011 and found that salesforce.com leads in PaaS for business experts, offering a strong strategy and comprehensive features for application development. Learn more about why Forrester names Force.com a platform leader.
Posted: 29 Jul 2011 | Published: 29 Jul 2011
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Top 5 Reasons to move Lotus Notes apps to the cloud with Force.com
sponsored by Salesforce.com
WHITE PAPER:Many Lotus Notes customers realize it's not a matter of “if” but “when” their applications will be migrated to a modern Web infrastructure. This paper has five key reasons that more and more customers are choosing to move their Notes apps to the cloud with Force.com, including ease of use and integration.
Posted: 29 Apr 2011 | Published: 29 Apr 2011
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Salesforce.com's Service Cloud for Dummies
sponsored by Salesforce.com
EBOOK:Salesforce.com's Service Cloud doesn’t just track and resolve customer service cases. It lets you participate in the online conversations about your products and services. Now, try the Service Cloud free for 30 days and bridge the gap between your call center, the social Web, and Web self-service. Plus get the free ebook Service Cloud for Dummies!
Posted: 06 Apr 2010 | Published: 06 Apr 2010
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Enterprise Cloud Computing : The CIO perspective
sponsored by Salesforce.com
CASE STUDY:Discover how CIOs are adopting enterprise cloud computing solutions to quickly meet business needs.
Posted: 20 Jan 2010 | Published: 20 Jan 2010
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Force.com Cloud Platform Drives Huge Time to Market and Cost Savings
sponsored by Salesforce.com
WHITE PAPER:IDC White Paper: Force.com Cloud Platform Drives Huge Time to Market and Cost Savings Learn how companies like yours built custom apps 4 - 5 times faster at half the cost with Force.com Platform.
Posted: 30 Oct 2009 | Published: 30 Oct 2009
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The Force.com Multitenant Architecture: Understanding the Design of Salesforce.com's Internet Application Development Platform
sponsored by Salesforce.com
WHITE PAPER:To meet the extreme demands of its large user population, Force.com's foundation is a metadatadriven software architecture that enables multitenant applications. This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure for any type of application.
Posted: 10 Mar 2009 | Published: 09 Mar 2009
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What Is Cloud Computing?
sponsored by Salesforce.com
VIDEOCAST:Cloud computing is a better way to run your business. Instead of running your apps yourself, they run on a shared data center. When you use any app that runs in cloud, you just log in, customize it, and start using it.
Posted: 10 Mar 2009 | Premiered: Mar 10, 2009
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5 Reasons CIOs Are Adopting Cloud Computing in 2009
sponsored by Salesforce.com
WHITE PAPER:Cloud computing is transforming the way IT departments build and deploy custom applications during lean times and changing the economics of information technology. Here are the 5 reasons why thousands of companies are betting that cloud computing is the right technology strategy for 2009 and beyond.
Posted: 10 Mar 2009 | Published: 10 Mar 2009
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Eight CRM Essentials: An Executive Guide to the Eight Must-Have Elements of Every Successful CRM Initiative
sponsored by Salesforce.com
WHITE PAPER:This guide to eight proven CRM essentials distills best practices, lessons learned, and collective insights from industry experts across various company sizes, geographies, and vertical markets.
Posted: 25 Oct 2007 | Published: 01 Oct 2007
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Beagle Research Group: Next Generation Platforms for On-Demand Applications
sponsored by Salesforce.com
WHITE PAPER:Learn how enterprise software platforms for CRM and other applications remove much of the complexity of software development, operation and maintenance -- enabling you to extend on-demand success across your entire enterprise.
Posted: 18 Oct 2006 | Published: 01 Mar 2006
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Case Study: Salesforce.com and BakBone Software, Inc.
sponsored by Salesforce.com
CASE STUDY:This case study documents an important paradigm shift now underway in the enterprise software industry and we can expect more companies to follow the Salesforce. com lead.
Posted: 04 Oct 2006 | Published: 04 Oct 2006
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On-demand Customer Service and Support
sponsored by Salesforce.com
DATA SHEET:Developed by salesforce.com, the leader in on-demand customer relationship management (CRM), Salesforce Service & Support helps companies achieve superior service levels that translate into competitive differentiation and reduced costs.
Posted: 04 Oct 2006 | Published: 01 Oct 2006
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