All resources sponsored by:

Salesforce.com

1 - 25 of 54 Matches
Cloud Computing and Customer Service: A 360-Degree View of Your Customers
sponsored by Salesforce.com
WHITE PAPER:This white paper examines a cloud platform that will help you streamline your enterprise's customer service processes and open the door to more valuable insights through your own data.
Posted: 13 Aug 2015 | Published: 13 Aug 2015
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6 Steps to Deliver a Complete Service Experience
sponsored by Salesforce.com
WHITE PAPER:This white paper highlights 6 steps in delivering a complete customer service experience, and will equip your agents with the tools and intelligence they need to deliver excellent service.
Posted: 13 Aug 2015 | Published: 13 Aug 2015
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Salesforce Knowledge
sponsored by Salesforce.com
WHITE PAPER:The power of knowledge is often underestimated. If you can enable your service agents with the right answers at the right time, they can solve customer issues faster, increasing their productivity. Download this free datasheet to learn more.
Posted: 22 Jul 2015 | Published: 22 Jul 2015
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Embrace Live Chat and Provide a Personalized Customer Experience on any Device
sponsored by Salesforce.com
WHITE PAPER:Salesforce Live Agent is a web-based chat application built on the Salesforce Platform, meaning that it is inherently customizable and extendable. Download this free datasheet to learn more.
Posted: 20 Jul 2015 | Published: 20 Jul 2015
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Salesforce Social Customer Service
sponsored by Salesforce.com
WHITE PAPER:In today's social world, expectations have changed. Now, more than ever, your customers are turning to social channels for fast and personalized service. Download this free datasheet to learn more.
Posted: 17 Jul 2015 | Published: 16 Jul 2015
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Transform HR and Employee Engagement
sponsored by Salesforce.com
WHITE PAPER:This free datasheet explains how to recruit top talent, accelerate new hire ramp times, increase employee productivity, boost HR team effectiveness, and develop and retain employees.
Posted: 16 Jul 2015 | Published: 16 Jul 2015
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Service Cloud Datasheet
sponsored by Salesforce.com
WHITE PAPER:Today's customers want faster, more responsive service across every channel, and on any device, and they want it now. Download this free datasheet to gain a quick overview of the main capabilities to help you select the right Service Cloud edition for your business.
Posted: 16 Jul 2015 | Published: 31 Dec 2014
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The City of Elgin: A public sector ROI story
sponsored by Salesforce.com
CASE STUDY:The best way to deliver industry-leading customer service is to start with the world's #1 customer service solution. Building on the Salesforce1 Platform affords the type of flexibility that the public sector needs, while also providing an enterprise-grade solution that promotes interdepartmental sharing and greater efficiency and agility.
Posted: 16 Jul 2015 | Published: 31 Mar 2015
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Service Cloud: Philips Success Story
sponsored by Salesforce.com
VIDEO:See how Philips connects sales and operations employees globally, as well as connecting more than 7,000 call-center employees with Service Cloud.
Posted: 16 Jul 2015 | Premiered: 16 Jul 2015
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Deliver Connected Self-Service
sponsored by Salesforce.com
WHITE PAPER:Service Communities empower customers to help themselves — and each other — with a next-generation, low-effort self-service experience accessible on any device. Download this free datasheet to learn more.
Posted: 16 Jul 2015 | Published: 16 Jul 2015
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Activision: A Social Customer Service ROI Story
sponsored by Salesforce.com
CASE STUDY:In this case study, you'll learn how Activision integrated Salesforce Social Studio with its Service Cloud deployment to create a more modern way to support their customers on the channels where they prefer to communicate.
Posted: 16 Jul 2015 | Published: 29 May 2015
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SaaS CRM Best Practices
sponsored by Salesforce.com
EGUIDE:This eGuide on SaaS CRM reviews best practices for negotiating a service-level agreement (SLA). In addition, read on to learn how to strategically integrate key business applications to streamline data and improve customer experience management.
Posted: 08 Jul 2015 | Published: 08 Jul 2015
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Life Sciences: A New Frontier For Customer Service
sponsored by Salesforce.com
EBOOK:In this e-book, organizations in the life sciences industry will learn how to continue meeting and exceeding customer expectations as new technologies change the game.
Posted: 07 Jul 2015 | Published: 07 Jul 2015
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How Salesforce Delivers Exceptional Customer Service
sponsored by Salesforce.com
EBOOK:This e-book gives you a behind-the-scenes look at how Salesforce developed and implemented Service Cloud to service the company's own customer base. Read on to learn how to deliver world-class customer service as your business scales.
Posted: 07 Jul 2015 | Published: 07 Jul 2015
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20 Customer Service Best Practices
sponsored by Salesforce.com
EBOOK:In this e-book, Salesforce.com compiles feedback from customers, product experts, and thought leaders into a list of 20 best practices for customer service.
Posted: 07 Jul 2015 | Published: 07 Jul 2015
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5 Ways to Make Service Frictionless for Today's Customers
sponsored by Salesforce.com
EBOOK:This e-book will cover 5 ways to make service frictionless for your customers, including delivering consistent customer engagement on every channel; empowering customers with self-service and mobile options; and 3 more.
Posted: 07 Jul 2015 | Published: 07 Jul 2015
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The Secret To Great Customer Service Is Your Platform
sponsored by Salesforce.com
EBOOK:From the basics to advanced tactics, this e-book will show you how to build a customer engagement platform that is perfectly tailored to provide top-shelf customer service.
Posted: 07 Jul 2015 | Published: 07 Jul 2015
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Deliver a Customer Experience That's Personalized, Smarter, and Faster
sponsored by Salesforce.com
EBOOK:In this e-book, you'll learn about one product that can enable your customer service team to deliver a customer experience that's smarter, more personalized, and faster than ever before.
Posted: 07 Jul 2015 | Published: 07 Jul 2015
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How to Adapt and Thrive in the New Customer Service Paradigm
sponsored by Salesforce.com
WHITE PAPER:In this e-book, Mike Milburn, Service Cloud's SVP and GM, discusses his views on how new technology will shape customer service, and how companies can successfully adapt and thrive in this new service paradigm.
Posted: 07 Jul 2015 | Published: 07 Jul 2015
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New CRM Technologies Bring Sales Success to Businesses
sponsored by Salesforce.com
EGUIDE:In this eGuide, you'll learn how an emergency response software seller tied a new CRM platform to its inventory and back end systems. In addition, read on to discover how tablets for business are improving both sales and CEM efforts.
Posted: 30 Jun 2015 | Published: 30 Jun 2015
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How a CRM Solution Helps Small Businesses
sponsored by Salesforce.com
WHITE PAPER:Is there a secret sauce to success? For small businesses looking to break-through, it's called "customer relationship management" or CRM. This e-book will introduce you to the basics of CRM.
Posted: 29 Jun 2015 | Published: 29 Jun 2015
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How a Mobile CRM Makes You More Successful
sponsored by Salesforce.com
WHITE PAPER:The best CRM solutions go beyond basic functionality and deliver cutting edge features that make the companies that use them more efficient, more effective, and more successful. Chief among these cutting edge features is mobile functionality.
Posted: 29 Jun 2015 | Published: 29 Jun 2015
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How a CRM Helps Your Business Grow
sponsored by Salesforce.com
WHITE PAPER:Business may begin with a handshake — but once the customer relationship begins, your challenge is to maintain it. The right CRM will help you build deeper, more meaningful relationships with your customers while you build and scale your business.
Posted: 29 Jun 2015 | Published: 29 Jun 2015
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