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IT Services Reports
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The CIO Guide Autonomic IT
sponsored by Turbonomic
WHITE PAPER: Download this white paper for tips on how to optimize your business through better and faster IT service delivery. You'll learn the five stages of IT maturity and how—no matter where an organization exists today—adopting an autonomic approach that allows workloads to self-manage on any infrastructure or cloud can help.
Posted: 26 May 2017 | Published: 26 May 2017

Turbonomic

Gaining End-to-end Visibility: Better IT Operations through Operational Intelligence
sponsored by Splunk
WHITE PAPER: Discover how to turn silos of machine data into actionable information for new levels of infrastructure insight via IT operational intelligence. Read on to understand how operational intelligence provides better end-to-end visibility, so you can deliver essential services and apps with a reduction in mean-time-to-recovery.
Posted: 23 May 2017 | Published: 23 May 2017

Splunk

Empowering Your IT Services Firm For Excellence Amid Change
sponsored by NetSuite
WHITE PAPER: IT service businesses are a huge part of the economy, and with hybrid business models, almost every company is now a service company. Inside, learn how NetSuite can help IT service companies simplify operations, ensure compliance, improve enterprise-wide visibility, and more.
Posted: 22 May 2017 | Published: 22 May 2017

NetSuite

IT as a Service: Transforming Your Organization into a Trusted Service Provider
sponsored by IBM
EBOOK: Learn the essentials of implementing IT as a Service (ITaaS), and how to transform your organization into a trusted services provider. Access now to create a sustainable ITaaS model by deconstructing the importance of modular services; value of hybrid cloud delivery models; ITaaS lifecycle management, and more.
Posted: 16 May 2017 | Published: 16 May 2017

IBM

Political Turmoil Threatens Global IT Services Sector
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we examine the threats to the global IT services sector caused by the political turmoil in the US and UK. Home Office IT chief Sarah Wilkinson discusses digital transformation in a large government department. And we find out how business leaders need to improve their digital skills. Read the issue now.
Posted: 15 May 2017 | Published: 16 May 2017

ComputerWeekly.com

Powering Up Digital Transformation with a 5-pillar Strategy
sponsored by Commvault
WHITE PAPER: Read on to examine the 5 pillars of digital transformation planning, including how to obtain buy-in from key influencers, conduct careful analysis of budget needs, and more. Discover here how to bring real digital-based business value to your organization.
Posted: 09 May 2017 | Published: 31 Dec 2016

Commvault

Moving Your Business to a Holistic, Digital-Driven Enterprise
sponsored by Commvault
WHITE PAPER: Discover how to transform your organization without undue workflow interruption by strategizing IT transformation with the 3 methods outlined here. Read on to establish alignment between the CIO and IT team on strategy, objectives, timeline, and deployment of internal and third-party resources.
Posted: 08 May 2017 | Published: 31 Dec 2016

Commvault

Service Desk Leaflet
sponsored by Comarch
BROCHURE: You need to help your end users, but giving them the full support they need requires a budget you just don't have. Outsourcing end user support may seem scary, but there's no need to worry. Read this leaflet to discover a service that enables you to outsource to a high level of IT support for end users without breaking the bank.
Posted: 08 May 2017 | Published: 30 Dec 2016

Comarch

Flipping the Digital Switch: Bringing IT Harmony to Digital Transformation
sponsored by Commvault
WHITE PAPER: As an IT professional, no doubt you may already be weary of the phrase "digital transformation." Before embarking on your journey, read this resource to examine 5 essential questions IT must answer in order to prepare your enterprise for its digital initiatives successfully.
Posted: 08 May 2017 | Published: 31 Dec 2016

Commvault

Losing A Star Player: How to Prep Your MSP Business for Employee Turnover
sponsored by Solarwinds MSP
WHITE PAPER: Employee turnover is a fact of life for any business owner – but for MSPs, losing a highly experienced technician can have a severe impact, both in terms of technical skills and carefully cultivated customer relationships. Learn how to put a plan in place to strengthen your HR strategy and prep your teams for any future changes.
Posted: 24 Apr 2017 | Published: 24 Apr 2017

Solarwinds MSP

Hyperconverged at Scale: Building out Data Center Infrastructure
sponsored by Dell EMC Intel®
WHITE PAPER: In this ESG white paper, uncover the benefits of hyper-converged infrastructure to be derived from implementation. Download now to see how HCI prepares IT for shifting to a services delivery model, and how HCI enables cloudlike flexibility of existing resources.
Posted: 24 Apr 2017 | Published: 31 Oct 2016

Dell EMC Intel®

The IT Transformation Questions Every CIO Should Ask
sponsored by Rackspace
RESOURCE: What does the business need most from IT in 2017? Download this resource to discover 6 questions every CIO should strive to answer to jump-start IT transformation, such as considerations around the unique needs of your industry vertical, cloud adoption, and more.
Posted: 21 Apr 2017 | Published: 21 Apr 2017

Rackspace

Deloitte Tech Trends 2017
sponsored by ComputerWeekly.com
RESEARCH CONTENT: Deloitte's annual Tech Trends report identifies the critical developments that are likely to disrupt UK and global businesses in the next 18 to 24 months
Posted: 20 Apr 2017 | Published: 20 Apr 2017

ComputerWeekly.com

A Quick Guide to Modernizing Customer Service
sponsored by ServiceNow
WHITE PAPER: 80 percent of businesses believe they deliver a superior customer experience. However, only 8 percent of their customers agree. Download this white paper to explore how to redefine the fundamentals of customer service by bringing together people, workflows, and systems to proactively resolve issues and optimize the service experience.
Posted: 13 Apr 2017 | Published: 13 Apr 2017

ServiceNow

Transform your Business with HCI
sponsored by Dell EMC Intel®
ANALYST REPORT: This report navigates IT decision-makers through the evolution of the HCI market—whether beginning their initial deployments or expanding their HCI deployments to new workloads. Read on to learn why HCI is a crucial building block for hybrid cloud, how to expand HCI deployments for remote sites and DR, and more.
Posted: 13 Apr 2017 | Published: 28 Feb 2017

Dell EMC Intel®

Key Technical Support Considerations for the Cognitive Era
sponsored by IBM
WHITE PAPER: Download this white paper to discover the different support and maintenance challenges that confront CIOs when implementing an infrastructure that includes new solutions like mobile, social, cloud initiatives and other new breeds of computer models, including cognitive.
Posted: 13 Apr 2017 | Published: 28 Feb 2016

IBM

IT Service Management Goes to School
sponsored by Cherwell
EBOOK: IT teams are being tasked with doing more with less, as tech issues just keep growing, so what do you do? This is where ITSM comes in. Access this e-book to read case studies from 9 leading colleges from across the U.S. to see how each implemented ITSM tools to tackle challenges common to most businesses.
Posted: 12 Apr 2017 | Published: 29 Dec 2016

Cherwell

Cherwell Service Management Product Overview Video
sponsored by Cherwell
VIDEO: If you organization is looking to implement, update, or automate ITSM, watch this brief video to learn about Cherwell Service Management software and its key features, including out of the box ITIL certified processes, a modern, intuitive self-service portal, codeless technology, and more.
Posted: 12 Apr 2017 | Premiered: 06 Sep 2016

Cherwell

Start Banking Results with Modern-Day IT Service Management
sponsored by Cherwell
ANALYST REPORT: As more enterprises undergo digital transformation to the 3rd Platform of computing — which comprises cloud, mobility, big data/analytics, and social business — the nature of IT and IT service management is changing rapidly. This analyst report addresses questions regarding digital transformation and how it is affecting the delivery of IT services.
Posted: 12 Apr 2017 | Published: 31 Mar 2017

Cherwell

ITSM Fundamentals for Enterprise
sponsored by Cherwell
WHITE PAPER: The fundamentals of ITSM are being applied across the enterprise. Access this brief white paper to learn about why and how ITSM strategies are being repurposed across various non-IT departments, and how you can go about implementing this strategy in your organization.
Posted: 10 Apr 2017 | Published: 30 Dec 2016

Cherwell

Computer Weekly –11 April 2017: Virtual reality in healthcare
sponsored by ComputerWeekly.com
EZINE: In this week's Computer Weekly, we find out how virtual reality technology is starting to be used to improve healthcare. We examine the new tax laws that are causing IT contractors to quit government digital projects. And we analyse the software licensing issues arising from SAP's recent court case over indirect access. Read the issue now.
Posted: 10 Apr 2017 | Published: 11 Apr 2017

ComputerWeekly.com

Vendor Landscape: Enterprise Service Desk Software
sponsored by Cherwell
EBOOK: Service desk tools have evolved over to be more than a help desk ticketing system and the market now reflects that change. If you're considering adopting an enterprise service desk tool, even slightly, look over this e-book to learn about the 2017 vendor market and see how your particular business needs are being met.
Posted: 10 Apr 2017 | Published: 10 Apr 2017

Cherwell

CW Middle East: UAE faces IT recruitment challenge
sponsored by ComputerWeekly.com
EZINE: As a measure of the progress of technology in the region, we quickly move into the world of flying cars in this issue with a look at plans from the Dubai Roads and Transport Authority (RTA) to launch autonomous aerial vehicles in July this year.
Posted: 07 Apr 2017 | Published: 13 Apr 2017

ComputerWeekly.com

Enterprise DevOps: Building a Service Oriented Organization
sponsored by Atos
WHITE PAPER: DevOps is a fluid term, but now we need to nail it down. This white paper settles the definition of DevOps and describes the practices that best support it in creating the right organizational structure and managing the transformation.
Posted: 04 Apr 2017 | Published: 30 Nov 2016

Atos

Consolidating IT Tech Support for Multi-vendor Environments
sponsored by IBM
RESOURCE: Download this resource to discover an integrated technical support method suited to multi-vendor IT environments, and which offers proactive and predictive analytical support for server hardware, software, storage, and networking devices.
Posted: 29 Mar 2017 | Published: 31 Dec 2016

IBM
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