IT Services

PRODUCT LITERATURE: CA Virtualization Management solutions provide integrated end-to-end management, business-driven automation and security. As such, CA facilitates virtualization's promise of cost reduction and efficiency gains through consolidation, standardization and lower energy consumption, which drive better business outcomes.

Posted: 20 Nov 2009 | Published: 20 Nov 2009

WHITE PAPER: Read this brief paper to learn how the new CA integrated service management product offers real hope for beleaguered IT organizations that are trying to bring together the pieces to build an integrated service management story.

Posted: 19 Nov 2009 | Published: 19 Nov 2009

EGUIDE: Communications service providers are increasingly looking at vendors as partners to help them provide a new generation of managed services. This new trend has advantages for customers, service providers, and vendors that have the expertise on staff to handle increasingly complex network services. Read this eGuide to learn more.

Posted: 13 Nov 2009 | Published: 13 Nov 2009

BROCHURE: This brochure shows how IBM Service Management combines industry-leading software, hardware and services to deliver solutions that help today's organizations transform assets and infrastructure into smarter services and products that deliver greater business value.

Posted: 12 Nov 2009 | Published: 12 Nov 2009

WEBCAST: In this webcast, Sharon Taylor, Chief Architect of ITIL V3, shares her tips for building a Service Catalog. Sharon gives practical advice on setting up a Service Catalog as well as the associated challenges and benefits.

Posted: 12 Nov 2009 | Premiered: 12 Nov 2009

WEBCAST: Quebec organizations, compared to others in Canada, display much higher satisfaction with their IT effectiveness. They continually place a high priority on IT process improvement and the establishment of procedures for management and oversight of IT operations.

Posted: 12 Nov 2009 | Premieres: 12 Nov 2009

WEBCAST: This webcast will explain how you can gain visibility into the performance and availability of your critical business applications, no matter where they are running. By monitoring all computing resources, you will be able to make better decisions as your enterprise transitions to a combination of internal and external environments.

Posted: 05 Nov 2009 | Premiered: 05 Nov 2009

CASE STUDY: Atrium needed help gaining end-to-end service level monitoring insights and finding a monitoring platform with a strategic vendor partnership that could help support business growth objectives. Read this case study to learn about the problems Atrion faced and how Nimsoft products helped them overcome those challenges.

Posted: 04 Nov 2009 | Published: 04 Nov 2009

WHITE PAPER: IT management in small and medium companies can and must understand the information needs and language of their business colleagues within the organization. IT managers must show business managers how IT can enable them to meet and exceed their departmental goals.

Posted: 30 Oct 2009 | Published: 30 Oct 2009

WHITE PAPER: Learn how the SAP Business All-in-One fast-start program can provide service companies like yours with a software solution that helps you respond quickly to customers' expectations of high-quality, differentiated services to help you maintain services relationships - with predictable costs, and low total cost of ownership.

Posted: 29 Oct 2009 | Published: 29 Oct 2009

WEBCAST: User demand for infrastructure and services has increased at a much greater rate over the past few decades than IT resources available, thus causing an IT service delivery gap. Learn how Surgient's self-service platform can bridge that gap.

Posted: 28 Oct 2009 | Premiered: 28 Oct 2009

DATA SHEET: Despite flat and even shrinking IT budgets, the demand for complex services and infrastructure to support business initiatives continues to increase. The Surgient Virtual Automation Platform™ streamlines the administration of infrastructure delivery.

Posted: 27 Oct 2009 | Published: 27 Oct 2009

WHITE PAPER: The SAP® Business All-in-One fast-start program enables you to configure a solution online, obtain an estimate of costs, and implement the solution quickly and cost-effectively. It delivers rapid time to value and lets you tailor the solution to meet your changing needs, protecting your long-term investment.

Posted: 26 Oct 2009 | Published: 26 Oct 2009

CASE STUDY: Bankinter, a multichannel bank, chose to work together with Intel and Infogroup in order to benefit from Intel® Core™ 2 Processor with vPro™ technology which it believed could meet its desktop platform manageability challenge.

Posted: 15 Oct 2009 | Published: 15 Oct 2009

WHITE PAPER: The Dell™ Management Console Powered by Altiris™ from Symantec™ provides a comprehensive management platform based on standardized IT Infrastructure Library (ITIL) processes—facilitating the adoption of industry best practices and helping streamline and simplify IT management in enterprise data centers.

Posted: 15 Oct 2009 | Published: 15 Oct 2009

WHITE PAPER: This paper dispels some myths about BI in smaller companies and outlines the main options at your disposal.

Posted: 08 Oct 2009 | Published: 08 Oct 2009

WEBCAST: View this on demand Dynamic Infrastructure Worldwide Virtual Forum for advice from leading experts on today's IT challenges.

Posted: 06 Oct 2009 | Premiered: 06 Oct 2009

WHITE PAPER: Executives at small and midsize companies are making critical business decisions every day based on the information available to them. This information can come from a variety of sources: opinions from peers and colleagues; a personal sense of intuition or business judgment; or data derived internally or externally to the organization.

Posted: 28 Sep 2009 | Published: 28 Sep 2009

PODCAST: In this podcast, learn how new technologies, demographic shifts and emerging business models in the cloud computing market are changing the way VARs and MSPs are working with clients.

Posted: 25 Sep 2009 | Premiered: 25 Sep 2009

WEBCAST: In this webcast, learn how new technologies, demographic shifts and emerging business models in the cloud computing market are changing the way VARs and MSPs are working with clients.

Posted: 25 Sep 2009 | Premiered: 25 Sep 2009

WEBCAST: This webcast gives an overview of how larger enterprises are leveraging business intelligence software in the Software-as-a-Service (SaaS) model.

Posted: 21 Sep 2009 | Premiered: 21 Sep 2009

PODCAST: SOA governance is comprised of the strategies and technologies that ensure a SOA is developed to meet company standards and expectations.

Posted: 18 Sep 2009 | Premiered: 18 Sep 2009

EDITORIAL RESOURCE GUIDE: Businesses across the globe have adopted the concepts set forth in the IT Infrastructure Library (ITIL), a set of guidelines to help companies determine best practices to achieve quality service. This eGuide will answer the common questions that arise when considering implementation as well as introduce you to resources from Skillsoft on ITIL.

Posted: 15 Sep 2009 | Published: 15 Sep 2009

WHITE PAPER: This whitepaper discusses how to define, track and enforce IT policies; automate IT compliance processes; and reduce the effort and cost of managing business applications.

Posted: 10 Sep 2009 | Published: 10 Sep 2009

WHITE PAPER: IT governance has a well-deserved reputation for being extremely complicated, expensive, and time-consuming. But today’s CEOs and governing boards expect accountability, strategic alignment, cost saving, and contributions to overall growth from IT departments, all of which can be facilitated by IT governance.

Posted: 03 Sep 2009 | Published: 03 Sep 2009