Business of Information Technology  >   Business Processes  >  

Customer Service

RSS Feed   
ALSO CALLED: IT Customer Support, Customer Support
DEFINITION: Customer service and support (CSS) is the part of a company's customer relationship management (CRM) department that interacts with a customer for their immediate benefit, including components such as the contact center, the help desk, and the call management system.According to Lithium Technologies (a CSS product vendor), corporate costs for CSS interactions are expected to reach $100 billion in 2004.  … 
Customer Service Reports
26 - 50 of 623 Matches Previous Page  |  Next Page
Content Services Casting Call
sponsored by Hyland
WHITE PAPER: Read this e-book for help defining the capabilities most critical to enhancing customer experience (CX), as well as help finding a well-rounded content services partner that is committed to improving the CX you deliver.
Posted: 25 Oct 2019 | Published: 25 Oct 2019

Hyland

The Winning Case for Voice of the Customer Programs
sponsored by Upland RO Innovation
WEBCAST: Any business that hopes to succeed and thrive in the modern world will need an always-growing understanding of their customers—to hear what they are asking for before they even ask. Watch this webinar to discover why your organization should leverage Voice of the Customer programs—and how to easily implement them.
Posted: 24 Oct 2019 | Premiered: Oct 24, 2019

Upland RO Innovation

Put Fulfillment at the Heart of Customer Experience
sponsored by IBM
WHITE PAPER: To best serve customers, retailers must work toward harmonization and optimization of a broad set of omnichannel capabilities. Read this white paper to learn more about evolving customer expectations and how you can achieve an omnichannel mastery that lasts.
Posted: 24 Oct 2019 | Published: 24 Oct 2019

IBM

The Definitive Guide to Analytics for Midsize Retailers
sponsored by Alteryx
WHITE PAPER: It’s the consumers that decide what differentiates a brand in current markets. Savvy midsize retailers committed to thriving in this age of the consumer will embrace an always-on, omnichannel environment and consider 6 key questions—keep reading to find out what they are, and discover other tips for consumer success.
Posted: 24 Oct 2019 | Published: 24 Oct 2019

Alteryx

Measuring & Reporting Your Customer Reference Program
sponsored by Upland RO Innovation
EBOOK: Being proactive with customer reference strategy and program improvement is often a hurdle as reference managers get trapped in their day-to-day—but, don’t let these critical tasks fall by the wayside. Read this white paper to learn why measuring your reference program is so important—and how you can best accomplish it despite full workloads.
Posted: 23 Oct 2019 | Published: 23 Oct 2019

Upland RO Innovation

The 5 Steps to an ROI-Focused CX Program
sponsored by InMoment
EBOOK: Return on Investment (ROI) is the holy grail of customer, employee and market experiences. In this e-book, you will uncover the mysteries of the financial impact of experience programs and how you can implement and measure experience initiatives designed to deliver ROI. Plus, discover the 5 steps to an ROI-focused experience program.
Posted: 23 Oct 2019 | Published: 23 Oct 2019

InMoment

THE COMPLETE VIEW Strengthening relationships with your customers
sponsored by Hyland
WHITE PAPER: Digital transformation is as much about building strong customer relationships as it is about implementing innovative tech. Read this white paper to learn how to strengthen your customer relationships through digital engagement and self-service opportunity.
Posted: 22 Oct 2019 | Published: 22 Oct 2019

Hyland

How Restaurant Brands Can Get Better Guest Feedback
sponsored by InMoment
EBOOK: Read this white paper to learn how to shift your approach to feedback with an eye on the future, and 3 steps to receive better customer feedback.
Posted: 22 Oct 2019 | Published: 22 Oct 2019

InMoment

2019 CX Trends Report
sponsored by InMoment
RESEARCH CONTENT: InMoment surveyed 1000 US consumer and brands to discover where both groups aligned or disconnected on a variety of customer experience (CX) topics—you can find the survey results here in this CX trends report.
Posted: 21 Oct 2019 | Published: 21 Oct 2019

InMoment

Member Enrollment, Onboarding, and Maintenance
sponsored by Appian
WHITE PAPER: We know that health care payers are looking for innovative ways to grow and maintain their memberships—however, many membership systems suffer from outdated, complex onboarding, enrollment and maintenance processes. Read this white paper to learn how health care payers can surmount these challenges with a unique, automated system.
Posted: 18 Oct 2019 | Published: 18 Oct 2019

Appian

Member Engagement & Wellness
sponsored by Appian
WHITE PAPER: Organizations within the health care marketplace aiming to keep competitive pace need to engage their customers with transparency and convenience if they hope to maintain long-lasting relationships. Read this white paper to learn more about current customer expectations and how health care payers can partner with Appian to meet these demands.
Posted: 18 Oct 2019 | Published: 18 Oct 2019

Appian

3 Major Trends Impacting Healthcare Customer Experience
sponsored by Appian
WHITE PAPER: Read this white paper to learn how to evolve your customer experience to meet changes in regulations and customer demand that will set your healthcare organization up for long-term success.
Posted: 17 Oct 2019 | Published: 17 Oct 2019

Appian

Subscription Billing Product Comparison
sponsored by Fusebill
RESEARCH CONTENT: So, you know you need to be more adaptive and flexible with your subscription offerings—now what? You can use this cheat sheet for a customer-driven comparison of 3 leading vendors to decide if any of their solutions can work for you.
Posted: 15 Oct 2019 | Published: 15 Oct 2019

Fusebill

Upgrade/Downgrade: Subscription Changes on the Fly
sponsored by Fusebill
PRODUCT OVERVIEW: The ability to manage customer lifecycles and optimize for revenue growth is critical for subscription-centric organizations. Read this white paper to learn how—through utilizing Fusebill's subscription upgrade/downgrade capabilities—you can adjust subscription offerings on the fly.
Posted: 10 Oct 2019 | Published: 10 Oct 2019

Fusebill

Cloud Collaboration Has Arrived: Three Critical Considerations for Migrating Voice, Video, and Contact Center Applications to the Cloud
sponsored by Burwood
WHITE PAPER: Read this white paper for 3 critical considerations for migrating voice, video, and contact center applications to the cloud.
Posted: 10 Oct 2019 | Published: 10 Oct 2019

Burwood

Contact Center
sponsored by NWN Corporation
PRODUCT OVERVIEW: NWN Contact Center helps deliver superior customer experiences and increased profitability levels for their customers by providing a complete digital solution, including a comprehensive analytics engine. Read this solution brief to learn how NWN helps its customers work around many common customer experience-based pain points.
Posted: 07 Oct 2019 | Published: 07 Oct 2019

NWN Corporation

CX Technology Could vs. Should
sponsored by Avtex
WEBCAST: The customer experience (CX) marketplace is getting increasingly crowded as the practice becomes more popular (and necessary.) But, are all CX offerings really created equally? Watch this webinar for help bucketing the myriad of CX solutions into 5 separate groups, so you can better decide which type will deliver the results you need.
Posted: 03 Oct 2019 | Premiered: Oct 3, 2019

Avtex

5 Competencies You Need For CX Innovation
sponsored by Avtex
WEBCAST: The most effective counter to a consumer culture that bases decisions largely on price is developing a customer experience (CX) that truly differentiates your brand from other market noise. In order to deliver an innovative CX, there are 5 keys that you will want to master—watch this webinar to find out what they are and how you can get started.
Posted: 03 Oct 2019 | Premiered: Oct 3, 2019

Avtex

CX Technology Could vs. Should
sponsored by Avtex
WEBCAST: Begin with your own customer experience definition—watch this webinar to learn how to define your CX needs and then choose the tool that will deliver you the best return.
Posted: 02 Oct 2019 | Premiered: Oct 2, 2019

Avtex

CX Design is More than Just Journey Mapping
sponsored by Avtex
VIDEO: View this webinar from Avtex to discover 7 key topics impacting the success of your CX strategy, and learn how optimizing them can lead to better customer experiences.
Posted: 02 Oct 2019 | Premiered: 25 Jul 2018

Avtex

A DMI Consumer Survey
sponsored by DMI Inc
WHITE PAPER: Discover key findings from a consumer practices survey, and actionable guidance from experts on e-commerce, CX, AI and more by reading this white paper—and then turn the insights into CX improvements that deliver added consumer convenience.
Posted: 02 Oct 2019 | Published: 02 Oct 2019

DMI Inc

How to Manage Your Sales Team with Nextiva
sponsored by Nextiva
VIDEO: A high-functioning CRM tool offers a unified source for business insights that can drive your sales team towards success. Watch this video to see firsthand how Nextiva can help you achieve this, and more.
Posted: 01 Oct 2019 | Premiered: 01 Oct 2019

Nextiva

APAC: The CX Optimists
sponsored by Verizon
WHITE PAPER: Compared to rest of the world, APAC consumers are most likely to willingly give up their personal data to improve the overall customer experience (CX). Read this white paper to learn how to take advantage of this opportunity, and use the APAC consumer willingness-to-share for testing new CX strategies for your brand before a global rollout.
Posted: 30 Sep 2019 | Published: 30 Sep 2019

Verizon

Top Tips to Boost Conversions with Personalized Site Search
sponsored by Coveo
WHITE PAPER: Read this white paper for best practices and technical notes that will ensure you—and your customers—get the most from your site search.
Posted: 30 Sep 2019 | Published: 30 Sep 2019

Coveo

The Ultimate Guide to Site Search User Experience
sponsored by Coveo
WHITE PAPER: Use this ultimate guide to site search user experience for 8 best practices that will help you deliver the site search experience your users are demanding—whether they know it or not.
Posted: 30 Sep 2019 | Published: 30 Sep 2019

Coveo
26 - 50 of 623 Matches Previous Page    1 2 3 4 5    Next Page

About TechTarget:

TechTarget provides enterprise IT professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective IT purchase decisions and managing their organizations' IT projects - with its network of technology-specific websites, magazines and events.

Definitions:

All Rights Reserved, Copyright 2000 - 2019, TechTarget | Read our Privacy Statement